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Cis c o Small Busine s s Cisc o S P A50 X and S P A51 X S IP IP Phones Models S P A501G, SP A502 G, S P A504G, S P A508G, S P A509G, S P A512 G, and S P A514G USER GUIDE.
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 2 Con te n t s Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business IP Phones 8 Caring for Your .
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 3 Con te n t s Chapter 3: Using Basic Ca ll Management Functions 27 Managing the Audio Source and Volume 28 Adjusting Call Volume 2.
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 4 Con te n t s Setting Do Not Disturb 38 Enabling Do Not Disturb 38 Disabling Do Not Disturb 39 Setting Call Waiting 39 Picking Up .
Cisco S mall Business S P A50 X and SP A51 X SIP IP Phone User Guide 5 Con te n t s Customizing Your IP Phone Screen 55 Changing the IP Phone Screen Contrast 55 Changing the Screen Backlight Settings .
1 Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 6 Get ting St ar te d This chapter pr ovides an over view of th is document and basic inf ormation about your Cisco Small Busines s IP phone.
Get ting Star ted About This D ocument Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 7 1 Organization This table describ es the contents of each chapt er in this document . Title De s cription Chapter 1 Get ting Star ted A de scription of this bo ok and an over view of the Cisc o Small Busines s IP Phones.
Get ting Star ted Over view of the Cisc o Small Business IP Phones Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 8 1 O ver view of the Cis c o Small Busine s s IP Phone.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and S P A5 1 X Serie s SIP IP Phone User Guide 9 1 Understanding Y our Phone Line s and But tons The par ts of a SP A509G IP phone ar e shown in Fi g ure 1 .
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 10 1 4 Line ke ys Indicat es phone line status . (Not a vailable on the Cisco S P A502G or Cisc o SP A512G.) When lit: Green : Line is idle.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 11 1 So ftk e y Bu tto n s The softkey buttons on y our phone displa y might var y depending on your phone model and the phone syst em setup.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 12 1 But ton F unction << or >> Move left or right thr ough an entr y without deleting characters.
Get ting Star ted Unders tanding Y our Phone Line s and Buttons Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 13 1 Using Ke yp ad Shor tcuts When using the phone menus, you can us e the k eypad t o enter the number shown next t o the menu or sub-menu item on the IP phone scr een.
Get ting Star ted Using the Cisc o A ttendant Console Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 14 1 The IP addr es s is display ed on the Network s cr een.
Get ting Star ted Using the Cisc o A ttendant Console Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 15 1 Y ou can cho ose the f ont size ( 10 or 12 point) of the te xt displayed on the Cisco SP A500D S. Y ou can als o configure the t ext contrast , or how dark the t ext appears on the displa y .
2 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 16 Inst alling Y our Phone This chapter describe s how t o install your Cisco Small Busines s IP Phone and connect it to your net work .
Installing Y our Phone Be f or e Y ou Begi n Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 17 2 Be f o r e Y o u Beg i n Bef ore y ou install and connect your phone, verify with your system administrat or (if applicable) that the net work is ready f or the phone.
Installing Y our Phone Conne cting the Handset Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 18 2 Numbered objects in Fi gu re 1 are des cribed in the following table. C onne cting the Hands et STEP 1 T urn the phone body over to e xpos e the ports on the b ack of the device.
Installing Y our Phone Ins talling the Desk Stand or W all Moun t (Op tional) Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 19 2 Installing the D e sk St and or W all Moun t (Option al) The phone can be s et on a flat sur face, such as a desk , or mounted to a wall.
Installing Y our Phone Conne cting the P ower Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 20 2 STEP 3 Rotat e the tab 180° and re-inser t int o the phone base. The tab now cat ches the slot in the handset when the hand set is placed onto the cradle.
Installing Y our Phone Conne cting Y our Phone to the Network Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 21 2 C onne cting Y o ur Phone to the Net work The phone can be conne ct ed to the network by using a Cat5e or higher Ethernet cable or through a wir eles s network c onnection.
Installing Y our Phone Conne cting a PC to Y our Phone Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 22 2 C onne cting a PC to Y o ur Phone A PC can b e connected to the network through the phone. Cisco does not r ec ommend connecting a P C t o the phone if the phone is connected to the network wirelessly .
Installing Y our Phone V erif ying Phone Star tup Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 23 2 • W ired headsets—Connect the 2.
Installing Y our Phone Upda ting Y our Phone F irmwar e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 24 2 On models with no s cr een, such as the Cisc o SP A501G, the line s glow gr een and you hear a dial t one when picking up the handset or pressing the speakerphone button.
Installing Y our Phone Upda ting Y our Phone F irmwar e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 25 2 STEP 3 Scroll t o Softwar e V er sio n . The firmwar e version number is display ed. Cisco SPA501G: STEP 1 Press the Setup but t on.
Installing Y our Phone Upda ting Y our Phone F irmwar e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 26 2 Up da te the F irmware on the Phone T o up dat e the firmwar e on the phone: STEP 1 Downlo ad the updat ed firmware ont o your PC.
3 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 27 Using B asic Call Management F unc tions This chapt er provides instructions on usin g your basic phone functions .
Using B asic Call Ma nagement Functions Managing the Audio Source and V olume Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 28 3 Managing the Audio S ourc e and V olume Adjusting Call V olume T o adjust the volume of the handset or speak er , lift the handset or press the Speaker button.
Using B asic Call Ma nagement Functions Managing the Audio Source and V olume Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 29 3 Switching B et wee n the Handset , He ad.
Using B asic Call Ma nagement Functions Answering or Placing a C all Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 30 3 STEP 4 Press sav e . Answering or Placing a Call Y ou can answer , plac e, or r edial a call. Answering a Call T o answer a call: • Pick up the r ec eiv er .
Using B asic Call Ma nagement Functions Putting a Call on Hold Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 31 3 Re dialing a Call T o redial the last number on a Cisc o SP A501G, pr ess the Re di al but ton.
Using B asic Call Ma nagement Functions En di ng a Ca l l Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 32 3 Ending a Call T o end a call, do one of the f ollowing: • If you ar e using the handset , hang up. • If you ar e using the speakerphone, pr ess Sp eak er .
Using B asic Call Ma nagement Functions T r ansf erring Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 33 3 If you hang up bef ore the sec ond call rings, the transf er fails and the first call is disconne ct ed.
Using B asic Call Ma nagement Functions Managing Misse d Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 34 3 Managing Mis s e d Calls When enabled, the IP phone screen on your IP phone notifies you if a call came in that was unanswer ed.
Using B asic Call Ma nagement Functions F or war ding Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 35 3 For warding Calls Y ou can f or ward all calls, f orward calls when the phone is busy , or f or ward calls to a phone when ther e is no answer .
Using B asic Call Ma nagement Functions F or war ding Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 36 3 For warding Calls When Y our Phone is Busy Y ou can f or war d all incoming calls to anot her number when your phone is busy .
Using B asic Call Ma nagement Functions F or war ding Calls Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 37 3 STEP 3 Enter vm f or voice mail, or dial the numb er t o wher e the call should be f or warded. STEP 4 Press ok .
Using B asic Call Ma nagement Functions Se tti n g Do No t D i s tu rb Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 38 3 Call For ward De activa tion by using Star C o de s Enter *73 to deactivat e call f orwarding all.
Using B asic Call Ma nagement Functions Setting Call W aiting Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 39 3 STEP 5 Press sav e . Dis abling Do Not Disturb Do Not Disturb Softkey T o deact ivat e Do Not Disturb, pres s the -d n d softke y .
Using B asic Call Ma nagement Functions Picking Up a Call Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 40 3 STEP 6 Press sav e . Call Waiting by using the Star Code En ter *5 6 to ac ti va te c al l w ai t ing . Ent er *71 bef ore dialing a number to activat e call waiting during that ca ll.
Using B asic Call Ma nagement Functions Par ki ng a Ca ll Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 41 3 T o pick up a call ringing at a spe cific e x t ension by using the softkey : STEP 1 Press the pickup softke y .
Using B asic Call Ma nagement Functions Placing a Three- W ay Conf er ence Call Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 42 3 STEP 3 Press dial . The call is pick ed up on your phone. T o view a list of parked ca lls (and unpark fr om the list) : STEP 1 Press the Setup but t on.
Using B asic Call Ma nagement Functions Using the Phone Dir ectories Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 43 3 STEP 3 Press the Conf erence button again. All thr ee par ties are connected in the conf er ence call.
Using B asic Call Ma nagement Functions Using the Phone Dir ectories Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 44 3 Using Y our Pers on al Director y T o ac ces s the Phone Dir ectory , press the dir soft k ey , or pr es s the Setup button and sele ct Dir ector y .
Using B asic Call Ma nagement Functions Using the Call His tory Lists Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 45 3 Using the C orporate Dir ec tor y Depending on your Internet T elephony Service Provider or corporate network setup, you might not hav e a corp orat e direct or y available t o you.
Using B asic Call Ma nagement Functions Setting or Changing a Phone Passwor d Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 46 3 STEP 3 Select the Call Histor y list you want to view . A v ailable Call Hist or y lists are: • Red ial Lis t —Shows the last 60 numbers dialed fr om your phone.
Using B asic Call Ma nagement Functions Acc essing V oicemail Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 47 3 STEP 3 Enter a numeric password. Ent er the same pas sword again t o verify the accuracy . STEP 4 Press sav e .
4 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 48 Using Advanc e d Phone Fe a tur e s This chapter describe s how t o configure advanced f eatures on y our IP Phone.
Using A dvanc ed Pho ne Feature s Configuring Pri vacy and S ecurit y Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 49 4 C onfiguring Privacy and S e curit y Blo cking Caller ID Y ou can blo ck Caller ID fr om your phone so that your phone number does not appear to the pers on you call.
Using A dvanc ed Pho ne Feature s Configuring Pri vacy and S ecurit y Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 50 4 STEP 6 Press sav e . Using the star co de: Press *77 . Anonymous call rejection will be enabled until y ou enter *87 .
Using A dvanc ed Pho ne Feature s Enabling and Using Dial Assis tance Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 51 4 Enabling and Using Di al A s sistanc e If you en.
Using A dvanc ed Pho ne Feature s Cr ea tin g S peed Di al s Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 52 4 Y ou can creat e and edit sp eed dials using your PC and the web c onfiguration utilit y. NOTE F or the Cis co S P A501G, cr eat e spee d dials by using the web configuration utilit y.
Using A dvanc ed Pho ne Feature s Using the Paging F ea ture Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 53 4 Using Sp ee d Di als Cisco SPA502G, Cisco SPA504G, Cisco .
Using A dvanc ed Pho ne Feature s Monitor ing and Acc essing Another Phone Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 54 4 C onfiguring Auto Answer T o c onfigur e your phone t o auto answer pages: STEP 1 Press the S etup button.
Using A dvanc ed Pho ne Feature s Cust omizing Y our IP Phone S creen Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 55 4 Customizing Y our IP Phone S cre en Y ou can customize the appearance of the IP phone screen (ex cept on the Cisc o SP A501G).
Using A dvanc ed Pho ne Feature s Cust omizing Y our IP Phone S creen Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 56 4 STEP 5 Press ok .
Using A dvanc ed Pho ne Feature s Cust omizing Y our IP Phone S creen Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 57 4 T o change your screen saver pictur e: STEP 1 In Scr een Sa ve r Mod e , choos e Sc ree n Sa v er I con and pr es s ed it .
Using A dvanc ed Pho ne Feature s Using Ring T ones Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 58 4 Using Ring T one s Each extension of y our phone can have a di ffer ent ring t one. Y ou can also creat e your own ring t ones (e xcept on the Cisco S P A501G).
Using A dvanc ed Pho ne Feature s Using Star Co des Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 59 4 Y ou can s et just one of these choic es, if nec es sar y . Using Star C ode s Y our IP phone can suppor t numerous “ star c odes” t o acce ss phone supplementar y ser vices .
Using A dvanc ed Pho ne Feature s Using Star Co des Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 60 4 *Requir es that your IP phone be par t of a Cisco V oic e Syst em . **Requires t hat the paged extension be part of a Cisc o V oice Syst em .
Using A dvanc ed Pho ne Feature s Using the In ter active V oice Resp onse Menu on the Cisc o SP A501 G Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 61 4 Using the Interactive V oic e Re spons e Menu on the Cis c o SP A501 G The Cisco S P A501G pr ovides an interactive v oice respons e menu.
Using A dvanc ed Pho ne Feature s Using the In ter active V oice Resp onse Menu on the Cisc o SP A501 G Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 62 4 73738 Restor e the phone t o the factory default soft ware and settings .
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s f or T e chnical Suppor t Personnel Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 63 4 Advanc e d Pro c edure s for T e chnic al Supp or t Pers onnel ! CAU TI O N These menus are used t o configure and tr oublesho ot y our phone and the phone network .
Using A dvanc ed Pho ne Feature s Advanc ed Proc ed ur e s f or T e chnical Suppor t Personnel Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 64 4 • Res tar t : Rest ar ts your phon e. • F act or y Reset : Resets your phone t o the fact or y default settings .
5 Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 65 Using the Phone W eb Us er In ter fac e Y our Cis co IP Phone pr ovides a web inter f ace f or the phone user that allows you t o configure some f eatur es of your phone by using a web browser .
Using the Phone W eb User Inter face Logging in to the Phone W eb Us er In ter f ac e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 66 5 Lo gging in to the Phone W eb Us.
Using the Phone W eb User Inter face Logging in to the Phone W eb Us er In ter f ac e Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 67 5 • Pe rsonal Direct or y—P ersonal address bo ok . • Att endant Console Status—Inf ormation about Cisc o SP A500S or SP A500D S A t t endant Consoles , if installed.
Using the Phone W eb User Inter face Setting V oice System P aramet ers Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 68 5 STEP 5 T o s a ve your change, pr es s Sa ve .
Using the Phone W eb User Inter face Setting V oice Phone Parame ters Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 69 5 S et ting V oic e Phone Parameters The voice phone paramet ers control the scr een saver . The table identifies and des cribes the parameters in the P hone tab.
Using the Phone W eb User Inter face Setting V oice Us er Par amet ers Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 70 5 S et ting V oic e Us er Parameters The voice User parameters contr ol the phone user options , such as caller ID and speed dia l n umbe rs.
Using the Phone W eb User Inter face Setting V oice Us er Par amet ers Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 71 5 Blo ck ANC Sett in g Ch oose yes from the drop-down menu t o block anonymous callers. Cho ose no to disable th e f ea tur e.
Using the Phone W eb User Inter face V iewing Call His tor y Lis ts Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 72 5 Viewing Call Histor y Lists T o view Call Histor y Lists: STEP 1 L og in to the web configuration utility.
Using the Phone W eb User Inter face Using Y our Personal Directory Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 73 5 Click the tab f or each list t o view it . Using Y our Pers on al Direc tor y Y our IP phone provides a phone director y f or you to st ore and view fr equently dialed numbers .
Using the Phone W eb User Inter face V iewing A t tendan t Console Status Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 74 5 Viewing A t tendant C ons ole Sta tus The SP A500S or SP A500D S user paramet ers are dis played in the A ttendant Console Status window .
A Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 75 Wher e to Go F r om Here Cisco provides a wide range of r es our ce s t o help you obtain the full benefits of the Cisco Small Busine ss IP phone. Produc t Re s ource s Suppor t Cisco Small Busine ss Suppor t Communit y w w w .
Where to Go F rom Here Cisco Small Busines s SP A50 X and SP A51 X Serie s SIP IP Phone Us er Guide 76 A List of D ocuments See the f ollowing documents (available at the URLs list e d above) f or more inf ormation about your pr oduct .
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