Benutzeranleitung / Produktwartung OL-11303-01 des Produzenten Cisco Systems
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v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 CONTENTS Preface i Pur pose i Audienc e i Organi zation ii Relat ed D ocum ent atio n ii Conv enti ons iii Obtain ing Docu mentati on iii Cisco.
Cont ent s vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 CHAPTER 3 Common T elephon e Issues in Cis co Uni fied Meeti ngPlac e Express 3-1 Tips f or F aile d .
i Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface This pre face co ntains the f ollo wing secti ons: • Purpose, page i • Audien ce, pa ge i • Organiz.
ii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Organ ization Organization This g uide co ntains the fo llo wing chap ter: • Chapter 1, “T roubles h.
iii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Convent ions Conven tions The f ollo wing con ventions are u sed in t his gui de: Ti p This action sa ves time and is useful. Note Contains important informat ion.
iv Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Docume ntation Feedba ck Product Docu mentation DVD The Product D ocu mentat ion DVD is a l ibrar y of tec hnica l produc t docu ment ation on a por table mediu m.
v Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Produc t Alerts an d Field Not ices Reporting Se curity Problems in Cisco Produ cts Cisco is committed to deli vering secu re products. W e test our pr oducts interna lly before we rele ase them, and we striv e to correct all vulnerabilities quickly .
vi Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaini ng Tech nical Assist ance Obtaining Tech nical Ass istance Cisco T echni cal Suppo rt provides 24-hou r-a-day award-winni ng techn ical assist ance.
vii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Pre face Obtaining Additional Publications and Information Submitting a Se rvice Request Using the online T AC Service Request T ool is the fastest way to open S3 an d S4 ser vice r equests.
viii Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Preface Obtaini ng Addit ional Publ ication s and Infor mation • Cisco Market place prov ides a variety of Cisco b ooks, re ferenc e guides, d ocumenta tion, a nd logo merchan dise.
C HAPTER 1-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 1 Troubleshooting Access Issues for the Cisco Unified MeetingPlace Express System This chap ter cont a.
1-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Recoverin g the Passw ord for the mpxadm in Accoun t Step 3 The syste m displays th ree optio ns.
1-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troublesh ooting Ac cess Issue s for the Cisco U nified Mee tingPlace Express Syst em Recoverin g the System Admi nistrat or Password Used in the E nd-User Inte rface an d the Admini strati on Console Step 5 At the prom pt, en ter /root/.
1-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Accessi ng the.
1-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 1 Troublesh ooting Ac cess Issue s for the Cisco U nified Mee tingPlace Express Syst em Troubleshooting.
1-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapt er 1 Troubleshooti ng Access Issu es for the Cisco Unif ied Meeti ngPlac e Express Sy stem Troubles hooting a F ailed LDAP L og On Attem pt – The ent ries for th e Direct ory user name and P ass word fi elds are co rrect.
C HAPTER 2-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 2 Backing Up, Archiving, and Restoring Data in Cisco Unified MeetingPlace Express This c hapter c onta.
2-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Arc hiving, and Restoring Data in Cisco Unified MeetingPlace Express Archivi ng Dat a Archiving Data Y ou can use the Cisco Unif ied M eetingPla ce Express Admi nistrat ion Cent er to conf igure the system to automatic ally arch iv e data.
2-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing U p, Archi ving, and Res toring Da ta in Cisco Unified Mee tingPlac e Expres s Restoring Data Proc edure Step 1 Log in to the Cisco U nif ied Mee tingPlace Exp ress operating system as th e mpxadmin user .
2-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 2 Backing Up, Arc hiving, and Restoring Data in Cisco Unified MeetingPlace Express Resto ring Da ta.
C HAPTER 3-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 3 Common Telephone Issues in Cisco Unified MeetingPlace Express This chap ter cont ains the foll ow in.
3-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Undetect ed Key Pre sses • If there .
3-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Teleph one Issue s in Cisco Unified M eetingPl ace Expr ess Failed Incoming Calls • Check if G.7 29 coders ar e being use d somewhere in your net work, instea d of G.
3-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Dead Air During Calls Step 5 At the CL.
3-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Teleph one Issue s in Cisco Unified M eetingPl ace Expr ess Unable to Call Out c. Click A udio Paramet ers . Step 4 In the Def ault G.711 pack et size (millisec onds) f ield, enter 10 .
3-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 3 Common Telephone Issues in Cisco Unified MeetingPlace Ex press Unable to Call Ou t.
C HAPTER 4-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 4 Exception Codes and Module Numbers Use d in Cisco Unified MeetingPlace Express This chap ter cont ains inform ation about the excep tion codes used in the Cisco Unif ied MeetingPlace Express system.
4-2 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes T abl.
4-3 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Excep tion Co des 196848 0x300F0 MINOR All ocatio n of access por ts to units has be en fixed.
4-4 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes 196953 0x30159 MINOR Password authe nticati on failure; may ne ed to conf igure or appli cation rest art.
4-5 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Excep tion Co des 458916 0x700A 4 MAJOR System c rashed: r estarted by t he integr it y ma na ge r .
4-6 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Exceptio n Codes 2162712 0x21001 8 W A RN POC: E-ma il not sent. SMT P serv ers are una v ailable.
4-7 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes an d Module Num bers Us ed in Cisc o Unified Me eting Place Expres s Module Nu mbers .
4-8 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 4 Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Ex press Module Num bers 24576 .
C HAPTER 5-9 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 5 General Trou bleshooting Tips for the Cisco Unified MeetingPlace Express System This c hapter c onta.
5-10 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troub leshoot ing Tips fo r the Cisc o Unifi ed Meetin gPlace Ex press Sy stem File Loc atio.
5-11 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Tro ubleshoo ting Tips for the Cisco Unified M eetingPl ace Expre ss System Troubl eshoot in.
5-12 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 Chapter 5 General Troub leshoot ing Tips fo r the Cisc o Unifi ed Meetin gPlace Ex press Sy stem Troubles hoot.
IN-1 Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2 OL-11303-01 INDEX A accessing the system 1-4 arch iving da ta about 2-2 definition 2-2 auto-negoti ation 3-1 B backi ng up.
Index IN-2 Troubl eshooti ng Guide for Cisco Unifi ed Meeti ngPlace Express Re lease 1. 2 OL-11303-01 L L0 bac kup 2-2 M module numb ers 4-7 P pack et size 3-5 passwords chan ging for mpx admin user 1.
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