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3 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 CONTENTS Preface 1-5 Overview 1-5 Organization 1-5 Obtaining Documentation, Obtaining Support, and Security Guid elines 1-5 CHAP.
-4 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter Firmware Window 3-19 Audio/Video Windows 3-19 Video Window 3-19 Audio Window 3-24 Security Windows 3-26 Product Proce.
5 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 Preface Overview This document pro vides information ab out installing , conf iguring, using, managing, and t roubleshooting fol.
6 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Preface Obtaining Documentation, Obtaining Support, and Security Guide lines Subscribe to the What’ s New in Cisco Pr oduct Documentation as a Really Simple Syndication (RSS) feed and set content to be deliv e red directly to your deskto p using a reader applicatio n.
CH A P T E R 1-1 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 1 Overview This chapter pr ovides a n ov ervie w of the Cisco V ideo Surv eillance IP Ca meras and its featu res.
1-2 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 1 Overvi ew IP Camera Physical Details • Syslog sup port— The IP camera can send log data to a Syslog server . • IP address f ilter — Y ou can designate IP addresses that can access the IP camera and IP addresses that cannot access the IP camera.
1-3 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 1 Overview IP Camera Physical Details Figur e 1 -1 Fr ont of IP Camer a 1 Lens opening The IP camera supports a v ariety of C and CS mount lenses, which at tach here. For best performance, Ci sco recomme nds that you use a DC auto iris lens.
1-4 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 1 Overvi ew IP Camera Physical Details Figure 1-2 and the table that follows describe th e items on the rear of the IP camera.
1-5 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 1 Overview IP Camera Physical Details Figure 1-3 and the table that foll ows descri be the items on the side of the IP camera. Figur e 1 -3 Side of IP Camer a 6 Analog vid eo output BNC connector for video out put (75 ohm).
1-6 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 1 Overvi ew DC Auto Iris Lens Connector Pinouts DC Auto Iris Lens Connector Pinouts Figure 1-4 and the table that foll ows descr ibe the pinouts of the DC au to iris lens connector on the IP camera.
CH A P T E R 2-1 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 2 Getting Started This chapter pro vides instructions for installing and performing the initial setu p of the Cisco V ideo Surveillance IP Camera.
2-2 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 2 Getting Started Installing the Cisco Vide o Surveillance IP Camera • If you do not connect an e xternal de vice .
2-3 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 2 Getting Started Installing the Ci sco Video Surveillance IP Camera Step 2 If you are using a DC auto iris lens, connect its cable to the DC auto iris lens connector on the IP camera.
2-4 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 2 Getting Started Installing the Cisco Vide o Surveillance IP Camera Step 10 If you are u sing a wireless IP ca mera, or a wired IP camera on a net work connection tha t does not provide PoE, connect the optional 12 V power adapter .
2-5 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 2 Getting Started Performing the Initial Se tup of the IP Camera After you install the IP camera, follo w the instructions in the “Performing the Initi al Setup of the IP Camera” sectio n on page 2-5 to acc ess and configure the camera.
2-6 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 2 Getting Started Accessing the IP Came ra Windows Step 6 After the IP camera reboots, start Internet Explor er and, in the Address f ield, enter the follo wing: protocol :// ip_address where: • pr otocol is HTTPS or HTTP .
2-7 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 2 Getting Started Accessing the IP Camera W indows T o access the IP came ra windows, follo w these steps: Procedure .
2-8 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 2 Getting Started Adjusting Back Focu s on the IP Camera Adjusting Back Focus on the IP Camera T o obtain the sharpest image from the camera, you may need to adjust its back focus.
2-9 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 2 Getting Started Resetting the IP Camera Resetting the IP Camera Y ou reset the IP camera by pressing the Reset b utton on the rear of the de vice (see Figure 1-2 on page 1-4 ).
2-10 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 2 Getting Started Cleaning the IP Camera Cleaning the IP Camera T o clean and IP camera, follow these guidelines: .
CH A P T E R 3-1 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 3 Configuring and Managing the IP Camera The Cisco V ideo Surveillance IP Camera pr ovides conf iguration windo ws that you use to conf igure and manage the IP camera.
3-2 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Configuration Overview Ta b l e 3-1 Guidelines f or Configur ing the IP Camera Configuration Item Explanation Guidelines for Use Reference IP camera name and description Identifies the IP camera.
3-3 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Configuration Overview V ideo options Sets video resolu tion and quality , .
3-4 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Navigating the Configuration Windows Navigating the Configuration Windows.
3-5 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Setup Windows – Product Process – Initialization – Complexi ty • Ap.
3-6 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Setup Window s Ta b l e 3-2 Basic Setup Window Options Option Description Device Settings De vice ID Display only . Unique identifier of the IP camera.
3-7 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Setup Windows Wireless Setup Window The W ireless Setup windo w provides optio ns for conf iguring wireless security an d region settings f or the W ireless IP camera.
3-8 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Setup Window s Ta b l e 3-3 Wir eless Setup Window Options Option Description Wir eless Settings SSID Enter the service set identi fier (SSID) that is used by wireless devices on your network .
3-9 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Setup Windows Passphrase If you wa nt to generate ke ys for encryption, enter a w ord or group of printable characters and c lick the Generate but ton.
3-10 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Setup Window s WP A/WP A2 Enterprise Mode Options Note These options appear if you choose WP A/WP A2 Enterprise from t he Security Mode drop-do wn list.
3-11 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Setup Windows Advanced Setup Window The Adv anced Setup w indow provides options for conf iguring v arious networ k and protocol sett ings for the IP camera.
3-12 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Setup Window s HTTP/HTTPS Enable HTTP Alternati ve Port Check this check box to enable Internet access to the IP camera through an HTTP port other than the def ault port 80.
3-13 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Setup Windows Enable Multicast Check thi s check box to send video a nd audio data as a multi cast stream. When multicast is enabl ed, the IP camera sends video and audio to the multicast addresses that you d esignate.
3-14 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Setup Window s IP Filter Window The IP Filter wi ndow p rovides optio ns.
3-15 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Administration Windows Administration Windows The Administration win dows let you configu re IP came ra users, reset or rest art th e IP camera, and upgrade f irmware on the IP camera .
3-16 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Administration W indows Users Window The Users window lets you conf igur.
3-17 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Administration Windows Maintenance Window The Maintenance windo w provid e.
3-18 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Administration W indows Ta b l e 3-8 Maint enance Window Options Option Description Restore Factory Defau lts Click the Restor e button to rest ore all IP came ra settings to their factory de fa u l t va l ue s .
3-19 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Audio/Video Window s Firmware Window The Firmware win dow lets y ou view i nformation about the fi rmware that is inst alled on the IP camera and upgrade the firmw are.
3-20 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Audio/Video Windows T o display the V ideo window , access the conf iguration wi ndows as descr ibed in the “ Accessing the IP Camera W indows” section on pag e 2-6 , click, A udio/V ideo , then click Vi d e o .
3-21 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Audio/Video Window s Max. Frame R ate Choose the desired maxi mum frame rate per second for the pr imary video stream from the IP camera.
3-22 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Audio/Video Windows V ideo Adjust ment V ideo System Choose the media format that the IP camera should use: NTSC/60 Hz or PA L / 5 0 H z .
3-23 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Audio/Video Window s Options Enable T ime Stamp Check this check box to display the t ime from the internal clock of the IP camera as an overlay on the video image from the IP camera.
3-24 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Audio/Video Windows Audio Window The Audio windo w provides opti ons for enabling and co nf iguring audio that is transmitted to and from the IP camera.
3-25 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Audio/Video Window s Ta b l e 3-1 1 A udio Windo w Options Option Descript.
3-26 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Security Windows Security Windows The Security windo w s prov ide option.
3-27 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Securit y Windows Initialization Window The Initialization windo w lets yo.
3-28 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Applications W indows Applications Windows The Applications windo ws provide options for conf iguring and managing a variet y of applications and IP camera acti vities.
3-29 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Applications Windows T o display the Mail & FTP windo w , access the c.
3-30 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Applications W indows Motion Detection Window The Motion De tection win dow allo w s you to configure up to three areas in a video field.
3-31 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Applications Windows If you change an y options in the Motion Detection windo w , you must click Apply to sa ve the changes.
3-32 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Applications W indows Ta b l e 3-17 describes the options in the Ev ent windo w .
3-33 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Applications Windows Actions Choose the desired options to designate acti ons that the camera takes when e vents occur: • E-Mail —Causes an e-mail message to be deli vered to the SMTP serv er .
3-34 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Applications W indows SNMP Window The SNMP windo w allows you to configure S imple Network Management Protoc ol (SNMP) settings for the IP came ra.
3-35 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Applications Windows Alarm I/O Ports Window The Alarm I/O Ports windo w allows you to con figure v arious options for the tw o input and tw o output ports on the IP camera.
3-36 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Applications W indows PTZ (RS-485) Window The PTZ (RS-485) windo w allo ws you to enable pan, tilt, zoom (PTZ) functions for the IP camera.
3-37 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Applications Windows Preset Positions Window If you click the Set Pr es et P osition butto n in the PTZ (RS-485) w indow , as described in th e Set Preset Position ro w in Ta b l e 3-20 , the Preset window appears.
3-38 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Status Windows Status Windows The Status windo ws provide options for v iewi ng and managing a v a riety of system informatio n.
3-39 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Status Windows System Window The System window displays in formation about the IP camera.
3-40 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Status Windows Network Window The Network windo w displays information about v arious IP camera network settings and operations.
3-41 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Status Windows Syslog & Log Window The Syslog & Log w indow lets you ma nage the IP camera log file, whic h captures an d stores informa tion about the IP camera and its activities.
3-42 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Status Windows Ta b l e 3-26 describes the messages that can appear in the IP camera log f ile. When you view the lo g file, each message includes t he date and time that it wa s logged.
3-43 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Status Windows Ta b l e 3-26 Syslog and Lo g Infor mation Message Explanation System log messages. Note These messages appear if you enable the Sy stem Log option.
3-44 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Status Windows NTP: Failed to synchronize data & time with the NTP server . Provides information when you confi gure the IP camera to obtains its time fr om an NTP server .
3-45 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Status Windows Stream: R TSP stream started.
3-46 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Status Windows Video Log Window The V iew V ideo Log windo w lets you manage video file s. If the T rigger Event option is enabled in the Event windo w , the IP camera creates a vide o file for each e vent that it detects.
3-47 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 3 Configuring and Ma naging the IP Camera Status Windows Ta b l e 3-27 View Vid eo Log Windo w Options Option Description V ideo Log Displays a list of v ideo logs. Files are named Camera _name-Event_Name-yymmdd -hhmmss.
3-48 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 3 Config uring and Managin g the IP Camera Status Windows.
CH A P T E R 4-1 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 4 Viewing Live Video After you install and set up the Cisco V ideo Surveillance IP Camera as described in Chapte.
4-2 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video thr ough the Home W indow Overview Figur e 4-1 Home Window 1 Digital zoom f actor . For informat ion about digit al zooming, see the “Home W indo w Controls” section on page 4-3 .
4-3 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video throug h the Home Window Overview Home Window Controls The Home windo w prov ides controls for se veral IP camera features. Ta b l e 4-1 describes the co ntrols in th e H om e wi n d ow .
4-4 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video thr ough the Home W indow Overview IP camera control b uttons T o pan the IP camera, use the left or right arro w buttons. T o tilt the IP camera, use the up or do wn arrow b uttons.
4-5 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video throug h the Home Window Overview Snapshot button Captures and sa ves a snapshot image of th e current video image in the format and location of your choice, an d with the f ile name of your choice.
4-6 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video through Third- Party Devices or Software Viewing Video through Third-Party Device.
4-7 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video through Th ird-Party Devices or Software • T o access the primary MPEG-4 s tream with audio only , enter this command: rtsp:// ip_address /img/audio .
4-8 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 4 Viewing Live Video Viewing Video through Third- Party Devices or Software T o access the MJPEG s tream with video an d audio, enter either of these commands: rtsp:// ip_address /img/jpgme dia.
CH A P T E R 5-1 Cisco Video Surveillance 2500 Seri es IP Camera User Guide OL-19273-02 5 Troubleshooting This chapter describes some common probl ems that may be encountered while usin g the IP camera and provid es possible solutions. Symptom Cannot connect to an IP camera through a web browser .
5-2 Cisco Video Surveillance 2500 Se ries IP Came ra User Guide OL-19273-02 Chapter 5 Tro ubleshooting Symptom Conf iguration windo ws do not display when yo u click the Setup link in the Main wi ndo w . Possible Cause Y ou or another user recently e xited the conf iguration windo ws by exiting a bro wser without f irst clicking the Logout b utton.
A-1 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 APPENDIX A Using the IP Camera with Cisco VSM Cisco V ideo Survei llance Manager (VSM) is a suite of p ower ful and flexi ble .
A-2 Cisco Video Surveillance 2500 Se ries IP Camera User Guide OL-19273-02 Appendix A Using the IP Camera with Cisco VSM.
IN-1 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 INDEX A action configuring 3-33 overview 3-31 triggered by eve nt 3-31 ActiveX contro ls 3-30 activity indication 1-3 Activit.
Index IN-2 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 Complexity window options 3-27 overview 3-27 configuration guidelin es 3-1 overview 3-1 requirements 3-1 configuration,.
Index IN-3 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 description, for IP camera 3-6 DHCP, obtaining I P address through 2-5, 2-9, 3-7 DNS server primary 3-7, 3-40 secondar .
Index IN-4 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 configuring 3-38 moving camer a to 4-4 Home window accessing 2-6 controls in 4-3 figure 4-2 overview 4-1 HTTP accessing.
Index IN-5 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 restoring factory default con figurations 3-18 SDRAM 3-33, 3-41, 3-46 serial number 3-39 tilting 4-4 time zone 3-6 trou.
Index IN-6 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 muting PC 4-5 on camera 1-3 PC 4-5 sensitivity of PC 4-5 mixed mode 3-8 mobile device, view ing video through 4-6 motio.
Index IN-7 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 port for power adapter 1-5 powering off the IP camera 2-8 powering on the IP camera 2-8 Power over Ethernet (PoE) 2-1 t.
Index IN-8 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 WEP key 3-9 WEP options for wireless IP camera 3-8 WPA/WPA2 enterprise mode opti ons 3-10 WPA/WPA2 personal mode opti o.
Index IN-9 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 Users window options 3-16 overview 3-16 user type Administrator 3-16 configuring 3-16 privilege level 3-17 User 3-16 Us.
Index IN-10 Cisco Video Surveillance 2500 Series IP Camera User Guide OL-19273-02 region 3-10, 3-11 security 3-41 SSID 2-4, 3-8, 3-40 wired mode 2-9 wireless mode 2-9 wireless mode 2-9 Wireless Setup .
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