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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Cisco A T A 1 87 Analog T elephone A daptor A dministration Guide f or SIP Ve r s i o n 1.
THE SPECIFICATION S AND INFORMATION REGARDING TH E PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITH OUT NOTICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
Contents iii Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 CONTENTS Preface vii Cisco ATA 187 Analog Telephone Adaptor Overview 1-1 Session Initiation .
Contents iv Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Installing the ATA 187 3-1 Network Requirements 3-1 Safety Recommendation s 3-2 What the ATA .
Contents v Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 Checking Static IP Add ress Settings 6-6 Verifying Voice VLAN Configuratio n 6-6 Eliminating D.
Contents vi Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 ATA 187 Specifications A-1 Physical Specifications A-1 Electrical Specifications A-2 Environm.
vii Cisco Analog Telephone Adapte r 187 Administration Guide for SIP 1.0 OL-21862-01 Preface Overview The Cisco Analog T elephone Adapter 187 Administr ation Guide f or SIP (V ersion 1.
viii Cisco Analog Telephone Ad apter 1 87 Administration Guide for SIP 1.0 OL-21862-01 Preface Related Documentation For more inf ormation about the A T A 187 or Cisco Unified Communi cations Manager .
ix Cisco Analog Telephone Adapter 187 Administration Guide for SIP 1.0 OL-21862-01 Preface Cisco Unified Communications Manager Business E dition These publications are av ailable at the follo wing URL: http://www .cisco.com/en/US/products/ps72 73/tsd_products_support _series_home.
x Cisco Analog Telephone Ad apter 1 87 Administration Guide for SIP 1.0 OL-21862-01 Preface Note Means reader take note . Notes contain helpful suggestions or references to mate rial not cov ered in the publication. Caution Means re a d er be c a re f u l .
CH A P T E R 1-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 1 Cisco ATA 187 Analog Telephone Adaptor Overview This section describes the hard ware a.
1-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisc o ATA 187 Analog Telephon e Adaptor Overview Session Initiation Protocol Overview The .
1-3 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisco ATA 187 Ana log Telephone Ada ptor Overview Session Initiation Protocol Overview • Det ermines the media capabilities of the tar get endpo int.
1-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisc o ATA 187 Analog Telephon e Adaptor Overview Session Initiation Protocol Overview Figur e 1 -3 SIP Arc hit ectu re SIP Clients SIP clients include: • Gat ew ays—Provide call control.
1-5 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisco ATA 187 Ana log Telephone Ada ptor Overview Hardware Overview Hardware Overview The A T A 187 is a compact, easy to install device. Figure 1-4 sho ws the rear panel of the A T A 187.
1-6 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisc o ATA 187 Analog Telephon e Adaptor Overview Software Features Secure Real-Time Transport Protocol Secure Real-T ime T ransport Protocol secures v o ice con ver sations on the netw ork and pro vides protection against replay attacks.
1-7 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisco ATA 187 Ana log Telephone Ada ptor Overview Software Features • Domain Name Sy stem.
1-8 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisc o ATA 187 Analog Telephon e Adaptor Overview Software Features • V. 4 4 • K 56Flex • ITU -T V .34 Annex 12 • ITU -T V .34 • V .
1-9 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisco ATA 187 Ana log Telephone Ada ptor Overview Installation and Configuration Overview Supplementary Services SIP supplementary services are services that you can use to enhance your pho ne service.
1-10 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 1 Cisc o ATA 187 Analog Telephon e Adaptor Overview Installation and Conf iguration Over vie.
CH A P T E R 2-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 2 Preparing to Install th e ATA 187 on Your Network The A T A 187 enables you to communicate using v oice ov er a data netwo rk.
2-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to Install the ATA 187 on Your Network Providing Power to the ATA 187 Understandi.
2-3 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to In stall the ATA 187 on Your Netwo rk Understanding Phone Configuration Files .
2-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to Install the ATA 187 on Your Network Understanding the ATA 187 Startu p Process.
2-5 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to In stall the ATA 187 on Your Netwo rk Adding the ATA 187 to the Cisco Un ified.
2-6 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to Install the ATA 187 on Your Network Adding the ATA 187 to the Cisco Un ified C.
2-7 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to In stall the ATA 187 on Your Netwo rk Determining the MAC Address of an AT A 1.
2-8 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 2 Preparing to Install the ATA 187 on Your Network Determining the MAC Address of an AT A 187.
CHAPTER 3-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 3 Installing the ATA 187 This section describes ho w to connect the A T A 187 hardware and conf igure the A T A 187 by loadin g the QED and firmware f iles.
3-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 3 Installing the ATA 187 Safety Recommendations Safety Recommendations T o ensure general safety , follo w these guidelines: • Do not get this product wet or pou r liquids into this de vice.
3-3 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 3 Installing the ATA 187 Installing the AT A 187 Installing the ATA 187 T o inst all an A T A 187, follo w these steps: Procedure Step 1 Connect the po wer supply to th e Cisco DC Adapter port.
3-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 3 Installing the ATA 187 Configuring Startup Network Settings Configuring Startup Network Set.
CH A P T E R 4-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 4 Configuring the ATA 187 Yo u m u s t u s e C i s c o U nified Communications Manager Administration t o configure telepho ny features and assign us ers.
4-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configurin g the ATA 187 Telephony Features A vailable for the A TA 187 Call forw ard Allo ws users to redirect incoming call s to another number .
4-3 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configuring the ATA 187 Telephony Features Availa ble for the ATA 187 Direct transfer Allo ws users to connect tw o calls to each other (without remainin g on the li ne).
4-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configurin g the ATA 187 Telephony Features A vailable for the A TA 187 Pri vac y Pre vents users who share a line from adding themselves to a call and from vie wing information on their phone screens about the call of t he other user .
4-5 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configuring the ATA 187 Configuring Product Specific Configuration Parameters Configuring P.
4-6 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configurin g the ATA 187 Adding Users to Cisco Unified Communications Manager Adding Users .
4-7 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configuring the ATA 187 Adding Users to Cisco Unified Commun ications Manager • Create a pe rsonal directory . • Set up speed dial and call forwarding numbers.
4-8 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 4 Configurin g the ATA 187 Adding Users to Cisco Unified Communications Manager.
CH A P T E R 5-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 5 Configuring Fax Services The A T A 187 provides tw o modes of fax services th at are capable of internetwo rking with Cisco IOS gate ways o ver IP netw orks.
5-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 5 Configurin g Fax Services Using Fax Mo de The A T A 187 supports the follo wing f ax modem standards: • ITU-T V .34 • ITU-T V .34 Annex 12 • K56flex • V.
CH A P T E R 6-1 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications M anager 8.0 OL-21035-01 6 Troubleshooting and Maintenance This chapter provi des information that can assist you in tr oubleshooting problems wi th your A T A 187 or with your IP telepho ny netwo rk.
6-2 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manage r 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance Resolving Startup Problems – Disconnect a functioning p hone from another port and connect it to this networ k port to verify the port is activ e.
6-3 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications M anager 8.0 OL-21035-01 Chapter 6 Troubleshooting a nd Maintenance Resolving Startup Problems Verifying DNS Settings.
6-4 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manage r 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance Resolving Startup Problems T o create a ne w confi.
6-5 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications M anager 8.0 OL-21035-01 Chapter 6 Troubleshooting a nd Maintenance ATA 187 Resets Unex pectedly ATA 187 Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their d esk, you should in vestigate the cause.
6-6 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manage r 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance ATA 187 Resets Unexpectedly The A T A 187 sends messages with request type 1 51 to renew th e DHCP address leases.
6-7 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications M anager 8.0 OL-21035-01 Chapter 6 Troubleshooting a nd Maintenance Troubleshooting ATA 187 Security Checking Power Connection In most cases, a phone will restart if it po wers up by using e xternal po wer but loses that connection and switches to PoE.
6-8 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manage r 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance General Troubleshoo ting Tips Prolonged broadcast .
6-9 Cisco Unified IP Phone Administ ration Guide for Cisc o Unified Communications M anager 8.0 OL-21035-01 Chapter 6 Troubleshooting a nd Maintenance Where to Go for More Tro ubleshooting Information Where to Go for More Troubleshooting Information If you ha ve ad ditional questions about tr oubleshoo ting the A T A 187, se ve ral Cisco.
6-10 Cisco Unified IP Phone Administ ration Guide for Cisco Unified Communications Manage r 8.0 OL-21035-01 Chapter 6 Troubleshootin g and Maintenance Cleaning the ATA 187 • Cisco Products and Services (T echn ical Support and Documentation): http://www .
CH A P T E R 7-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 7 Using SIP Supplementary Services SIP supplementary services are serv ices t hat you can use to enhanc e your telephone ser vice. These services include call forw ard, call retu rn, call forwarding and conference calling.
7-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supplementary Services Common Supplementary Servic es • Call Forwarding in Swed.
7-3 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supple mentary Services Common Supplementary Services Group Call Pickup Allo ws y.
7-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supplementary Services Common Supplementary Servic es Perform the follo wing steps to en able or disable a shared line: Procedure Step 1 Pick up the phone handset.
7-5 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supple mentary Services Common Supplementary Services Fully Unattended Transfer P.
7-6 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supplementary Services Common Supplementary Servic es Making a Conference Call in Sweden Procedure Step 1 Dial the f irst number .
7-7 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supple mentary Services Common Supplementary Services Call Forwarding in the United States Forward Unconditional Press #72 on your phon e ke ypad; enter the number you wa nt to forward call to; then press # again.
7-8 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 7 Using SIP Supplementary Services Common Supplementary Servic es.
CH A P T E R 8-1 Cisco ATA 187 Analog Te lephone Adaptor Administration Guide for SIP (Version 1.0) OL-21862-01 8 Voice Menu Codes This section contains informat ion on accessing the Interactive V oice Response (IVR) and a quick-reference list of the voi ce configuration m enu options for the A T A 187.
8-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Chapter 8 Voice Menu Co des Ta b l e 8-1 describes the var ious options in the IVR Conf iguration Men.
A-1 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 APPENDIX A ATA 187 Specifications This section descri bes A T A187 specifications: • Physical Speci.
A-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Appendix A ATA 187 Specifications Electrical Specifications Electrical Specifications Environmental Specifications Physical Interfaces Ta b l e A -2 E lectr ical Specif ications Description Specification Power 0.
A-3 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 Appendix A ATA 187 Specifications Ringing Characteristics Ringing Characteristics Software Specificat.
A-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Appendix A ATA 187 Specifications SIP Compliance Refe rence Information SIP Compliance Reference Info.
B-1 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 APPENDIX B Recommended ATA 187 Tone Parameter Values by Country This section pro vides tables of reco.
B-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 Appendix B Recomme nded ATA 187 Tone Parameter Values by Country Ta b l e B-3 Italy Parameter Recomme.
GL-1 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 GLOSSARY Numerics 10Bas eT 10-Mbps baseband Ethernet specif ication using tw o pa irs of twisted-pair cabli ng (Categorie s 3, 4, or 5): one pair for tran smitting data and the other fo r recei ving data.
Glossary GL-2 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 compression The running of a dat a set through an algorithm that reduces the space required to store or the bandwi dth required to transmit the data set.
Glossar y GL-3 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 FXO Foreign Exchange Of fice. An FXO interface connect s to the public switched phone netw ork (PSTN) central off i ce and is the interface of fered on a st andard phone.
Glossary GL-4 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 IP Internet Protocol. Network laye r protocol in the TCP/IP stack offering a connectionless intern etwork service. IP provides features for addressing, type-of-service sp ecificatio n, fragmentation and reassembly , and security .
Glossar y GL-5 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 Proxy Server An intermediary program that acts as both a server and a client for the purpos e of ma king requ ests on behalf of othe r clients.
Glossary GL-6 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01 SLIC Subscriber Line Interface Circuit. An integrated circuit (IC) providing cen tral off ice-like phone interface functionali ty . SOHO Small of fice, ho me off ice.
Glossar y GL-7 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 voice packet gateway Gatew ay platforms that enable Internet telephony service pro viders to of fer residential and business-class services for Internet telephony .
Glossary GL-8 Cisco ATA 187 Analog Telephone A daptor Administration Guide for SIP (Version 1.0) OL-21862-01.
IN-1 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 INDEX Symbols .cnf.xml configuration file 2-3 A AC adapter, connecting 3-3 adding ATA 187 manually 2.
Index IN-2 Cisco ATA 187 Analog Telep hone Adaptor Ad ministration Guide for SIP (Version 1.0) OL-21862-01 overview 2-3 secure 2-3 configuring user features 4-6 connecting to AC adapter 3-3 to the net.
Index IN-3 Cisco ATA 187 Analog Telephone Adap tor Administration Guide for SIP (Version 1.0) OL-21862-01 external power 2-2 privacy 4-4 proxy server 1-4 R redial 4-4 redirect server 1-4 registrar ser.
Index IN-4 Cisco ATA 187 Analog Telep hone Adaptor Ad ministration Guide for SIP (Version 1.0) OL-21862-01 VLAN configuratio n 6-6 U User agent client (UAC) 1-3 User agent server (UAS) 1-3 users addin.
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