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Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express V ersion 9.0 (SIP) First Published: November 1 1, 2011 Last Modified: December 08, 201 1 Americas Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA http://www .
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CONTENTS Overview 1 Physical Description of Cisco Unified IP Phone 8941 and 8945 1 Phone Screen 4 Phone with a Single Line 5 Phone with Multiple Lines 6 Power-Save Mode 7 Phone Connections 7 Footstand.
Park and Retrieve a Call Using Manual Directed Call Park 20 Call Pickup 21 Directed Call Pickup 21 Group Pickup 21 Call W aiting 21 Conference 22 Conflist 22 Distinctive Ring 23 Do Not Disturb 23 T ur.
Search for an Entry in Personal Directory 31 Sign In and Out of Personal Directory 32 Place a Call 32 Place a MeetMe Conference Call 33 Privacy 33 Preferences 33 Redial a Number 33 Ring Setting 33 Sha.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express V ersion 9.0 (SIP) vi OL-25525-01 Contents.
CHAPTER 1 Overview This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline models 8941 and 8945. The Cisco Unified IP Phone 8941 has two lines and the 8945 has four lines.
Description Name Displays information such as incoming/outgoing call status, directories, line status, phone configuration options, and soft key tabs. Also, shows dedicated phone line label. Phone screen 1 Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone.
Description Name Initiates the conference call. Conference button 6 Places the call on hold. Hold button 7 T ransfers active calls to another extension. T ransfer button 8 Redials a call. Redial button 9 Functions as traditional telephone keypad and allows you to enter letters, and choose menu items (by entering the item number).
Description Name Depending on configuration, programmable buttons provide access to: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF spe.
Phone with a Single Line Displays the line phone information. Line label 1 Displays the date, time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the soft keys that display are the same as those that display when the phone is idle.
Soft key options for the selected (highlighted) call only . If you select a different call (by pressing a feature button or the Navigation pad, or by answering a ringing call), the soft key options may change.
Displays information (such as call status and duration) about a connected call associated with the selected line. Session label (with Connected Call icon) 3 Display information (such as call status and duration) about held calls associated with the selected line.
Access port (10/100/1000 PC) for connecting your phone to your computer 5 DC adapter port (DC48V) 1 Handset port 6 AC-to-DC power supply (optional) 2 Analog headset port (headset optional) 7 AC power wall plug (optional) 3 Network port (10/100/1000 SW) with IEEE 802.
Lift the footstand until the connectors snap into the upper slots. 2 Insert the curved connectors into the lower slots. 1 Connecting and disconnecting the footstand may require a little more force than you expect. Note Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express V ersion 9.
Adjusting the Handset Rest Y ou can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle. Procedure Step 1 Set the handset aside and pull the square plastic tab from the handset rest. Step 2 Rotate the tab halfway (180 degrees).
CHAPTER 2 Operating Y our Phone This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features. Because there are dif ferences in phone and site configurations, not all features described here might apply to your phone.
• Immediate Divert, page 25 • Intercom, page 25 • Missed Call, page 26 • Mobility , page 26 • Mute a Call, page 26 • My Phone Apps, page 27 • On-hook Predialing, page 27 • Phone Applic.
Function Soft Key Cancels the last selection. Cancel Clears the entire call history on the phone. Clear List Connects callers to a conference call. Confrn Deletes call records from call history . Delete Dials the displayed number . Dial Enables and disables the audio and visual indication of an incoming call.
There are three types of Ad-hoc conference: 1 Consultative conference—The conference creator commits after consultative party has been connected. 2 Early conference—The conference creator commits while consultative party is ringing. 3 Connected conference—The conference creator joins two pre-existing active calls.
Call History Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one. (If your phone has multiple lines, calls on all lines are added together .
Delete a Call Record From Call History Procedure Step 1 Press the Applications button . Step 2 Select Call History . (Use the Navigation bar and button to scroll and select.) Step 3 Select All Lines or the line that you want to view . Step 4 Highlight the call you want to delete.
Step 5 T o view all calls in the Call History screen, press the All Calls soft key . Step 6 Press the Exit soft key to return to the Call History screen. Place a Call from Call History Procedure Step 1 Press the Applications button . Step 2 Select Call History .
V iew Call Record Details Procedure Step 1 Press the Applications button. Step 2 Select Call History (use the Navigation pad and Select button to scroll and select). Step 3 Select a call record or group and press the V iew Details soft key (you may need to press the More soft key first).
Procedure Step 1 Press the Forward All soft key . Step 2 Enter the number to forward. If forward is turned on and there are unheard voicemails, the white “call forward” icon with a red background is shown.
Step 2 Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number . If you do not retrieve the call within a certain amount of time (set by your system ad.
Example: If the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789. Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’ s phone by redirecting the call to your phone.
• Call waiting tone (single beep) • An amber flashing line button If the two calls were placed on hold, when you press the line key , the call that is highlighted will be resumed. This is the only time that the line key function maps to the highlighted session.
The conference initiator can use the conference list to eject participants with a low security status. Distinctive Ring Y ou can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you.
Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
Hunt Group Hunt groups are used to share the call load in organizations that receive a large number of incoming calls. Y our system administrator sets up a hunt group with a series of directory numbers.
Missed Call When there are missed calls on the phone, an indicator for missed call info will appear next to the line info. Upon viewing Call history > Missed calls , the indicator icon should disappear . The missed call indicator is always shown as long as the focus is not on that line.
My Phone Apps My Phone Apps provides an interface for users to do the following tasks right on the phone: • Add, Delete, and Modify speed dials • Add, Delete, and Modify fast dials • Add, Delete, and Modify BLF speed dials • Set SNR number Procedure Step 1 Access Phone Services.
6 Preferences 7 Services 8 Upgrade Screen Phone Contact The Cisco Unified IP Phone 8941 and 8945 provide you with access to corporate and personal contacts. Y ou may see other directories listed in Contacts. For more information, see your system administrator .
• Pick up the handset. Search for and Dial a Contact While on a Call Procedure Step 1 Press the Contacts button. Step 2 Select Corporate Directory . (Use the Navigation pad and Select button to scroll and select.
Step 4 Press the Submit soft key . Step 5 Press the New soft key (you may need to press the More soft key first). Step 6 Enter the nickname information (you can also enter a name). Step 7 Press the Phones soft key and enter the phone numbers. Include any required access codes such as a 9 or 1 .
Edit a Personal Directory Entry Procedure Step 1 Press the Contacts button. Step 2 Sign in to Personal Directory . Step 3 Select Personal Address Book and search for an entry . Step 4 Press the Select soft key . Step 5 Press the Edit soft key . Step 6 Modify the entry information.
Sign In and Out of Personal Directory Procedure Step 1 Press the Contacts button. Step 2 Select Personal Directory (use the Navigation pad and Select button to scroll and select). Step 3 Enter your user ID and PIN (provided by your system administrator).
Place a MeetMe Conference Call Procedure Step 1 Obtain a MeetMe conference number from your system administrator Step 2 Distribute the MeetMe conference number to all the participants. Step 3 Go off-hook. Step 4 Press the MeetMe soft key . Step 5 Dial the MeetMe conference number .
Procedure Step 1 On your User Options web page, choose User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Click Line Settings . Step 4 If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu.
◦ Y our co-worker ’ s line button turns red. When button is red, that line cannot be used to bar ge in on the call or used to make another call. • If you put the call on hold: ◦ Y our line button flashes green ◦ Y our co-worker ’ s line button flashes red.
The following are the functionality found within the video calling feature, either in the form of soft keys or hard keys: • PIP—The PIP soft key is represented by an icon.
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