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Cisco D9865 Satellite Receiver Installation and Operation Guide.
Please Read This Entire Guide V euillez lire entièrement ce guide Bitte das gesamte Handbuch durchlesen Sírvase leer completamente la presente guía Please read this entire guide before yo u install or operate this product. Give particular attention t o all safety statements.
Notices Trademark Acknowledgements Cisco and the Cisco logo a re trademarks of Cisco Systems, Inc. and/ or its affiliates in the U.S. and other countries. A listin g of Cisco’s trademar ks can be found at www.cisco.com/go/tradem arks . Manufactured under license from Dolby Laboratories.
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4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide v Safety Precautions 1. Read these instru ctions. 2. Keep thes e instructions . 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth.
vi D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Safety Precautions, Continued 12. Use only with the cart, stand, trip od, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide vii Safety Precautions, Continued 19. Replacement Parts: When replacement parts are required, be sure the service technician uses replacement parts specified by Cisco, or parts having the same operating characteristics as the original parts.
viii D9865 Satellite Receiv er Installation and Operation Guide 4035197 Rev C Safety Precautions, Continued Fig ure 1. Outdoor antenna grounding Important: Each ground connection must be ma de using a single (continuous) piece of wire. Never splice two wires together when making a ground connection.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide ix Safety Precautions (EU Market) Mesures de Sécurité Sicherheitmassnahmen Precauciones de Seguridad Warning To prevent fire or electric shock: • Do not expose this apparatus to rain or m oisture.
x D9865 Satellite Receiver Installati on and Operation Guide 4035197 Rev C Safety Precaution s (EU Market), Continued Caution • To protect this apparatus against damage from lightn ing storms and power-line surges, or when you are not using this apparatus for a long period of time, disconnect the power cord from the AC outlet.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide xi Safety Precaution s (EU Market), Continued Vorsicht • Um dieses Gerät vor Biltzschlag bzw. St romüberladung zu schützen , oder wenn das Gerät längere Zeit nicht benut zt wi rd, soll der Stecker aus der Steckdose gezogen werden.
xii D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Safety Precaution s (EU Market), Continued AC Mains Lead Connection (Important) The wires in th is mains le ad are coloured.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide xiii Contents Safety Precautions ................... .................. ....................... ...................... ....................... .................. ............ v Safety Precautions (EU Market) .
xiv D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Contents, Continued Setting Bootable Application Selection ...................................... ...................... ............ 4-70 System Information ........... ....
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide xv Contents, Continued Setting Up SNMP and Trap Destinations ................ ...................... ............................ .. 5-48 Configuring Time/Clock Information .....
xvi D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Contents, Continued Appendix D Compliance Applicable Notices and Disclaimer .
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 1-1 Chapter 1 Quick Setup - Read Me First! About the V ideo Standard The Video Standard used to operate the rece iver is preset at the factory to either NTSC (525-line), or PAL (625-lin e).
1-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Quick Setup Instructions The following instructions are fo r use wi th the Remot e Control. 1. Display the MAIN MENU by pressing MENU . 2. Press the button to move to the Setup Menu and press OK .
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 1-3 Quick Setup Instructions, Continued 5. The “Acquiring Network” mes sage is di splayed until the “Acquisition Status” message appears. Press OK to continue or press EXIT to cancel and return to the menu.
1-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Rear Panels Connections D9865B Satellite Receiver D9865H Satellite Receiver.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 1-5 Rear Panels Connections, Continued D9865D Satellite Receiver Note: Only ETH1 Ethernet port is currently available.
1-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 2-1 Chapter 2 Introduction Overview Introduction This chapter is a general introduction to the Cisco ® D9865 Satellite Receiver. It describes the most common a pplicatio ns and interfaces of t he receiver.
2-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver General Description The Cisco D9865 Satellite Receiv er is designed for satellite content distribution and it targets the broadcast, business TV, private networks, and SMATV environment.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 2-3 D9865 Satellite Receiver , Continued Key Features The D9865 receiver provides the following key features: • DVB-S QPSK, D.
2-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 3-1 Chapter 3 Front Panel Operation Overview Introduction This chapter describes how to set up the D9865 Satellite Receiver using the front panel keys and display. This information is primarily applicable for stan dalone operation.
3-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C About the Front Panel Introduction The front panel of your satellite receiv er provides co ntrols for ena bling the receiver’s video output, and for interf acing with the remote control.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 3-3 About the Front Panel, Continued To change a setting on a menu using the front panel: 1. Use the buttons to move to the setting you want to c hange. Press the Select button to select the setting.
3-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C About the Front Panel, Continued Keyboard Display Press the MENU and SELECT bu ttons simultaneously on th e Front Panel to display a keyboard on the TV monitor. The keyb oard allows alpha betical and numerical character entry in menu fiel ds using the front panel.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 3-5 Common Interface Modules Only CAMs purchased from Cisco are curre ntly supported.
3-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Remote Control Functions The remote control is provid ed as a standard feature with the D9865 Satellit e Receiver.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 3-7 EPG • If the receiver is enabled to receive EPG (Electronic Program Guide) data, an interactive EPG guide will be displayed when pressed. If n ot, a channel list men u and video will be displayed.
3-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 4-1 Chapter 4 Setup and Monitoring via On-Screen Display Overview In This Chapter This chapter contains the following topics.
4-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C System Information 4-71 Viewing the Version Information 4-72 Viewing Hardware Information 4-73 Viewing Installed Options 4-.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 4-3 Main Menu This section contains the information you n eed to set up your Satellite Rec eiver using the on-screen display menus. Before you beg in using the receiver, you may need to change the current settings to suit your operating requirements.
4-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Main Menu, Continued If the receiver does not support EPG, the following Main Menu screen appears: As shown above, you can select the Chan nel List, One Button Channel Change, or the Setup Men u.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 4-5 Main Menu, Continued About using the on-screen menus All screens or menus are accessed fr om the Main Menu. While viewing any channel, you can display on-screen menus for viewing or changing the curre nt receiver setup.
4-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Channel List without EPG If the receiver does not support EPG, you can access the Channel List from the Main Menu. To select a channel from the channel list: 1. From the Main Menu screen, select Channel List and pre ss OK .
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 4-7 Introduction to the EPG What is EPG? The Electronic Program Guide (EPG) is a co nvenient way to find out what is on your TV and to view a list of upcoming programs. Lists of program s are available for any date in the next 7 days depending on the network provider.
4-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Introduction to the EPG, Continued Parts of the Guide The following list describes the parts of the guide. • The program you are watching is reduced to fit in the upper right a re of your screen.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 4-9 Introduction to the EPG, Continued Viewing Timers Press the blue button ( Timers ) to view all the conf igured timer profiles. For more information on se tting up and main taining timer profiles, see Setting Timers , on pag e 4-10.
4-10 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Timers Setting a Reminder Timer From EPG You can set up timers that will display a reminder on-screen when the configured program is on. Note: You cannot set a timer for a program that has already starte d.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-11 6. Click the green button ( Save ) to save your timer settings. Note: You can set a maximum of 5 0 timer profiles. The following is an example of a reminder that appears on-screen: Press OK to close the reminder window and tune to the specified chan nel.
4-12 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Timers, Continued Editing a Timer Profile 1. From the Main Menu, select Timer s and press OK . The Timers screen is displayed. 2. From the Timers screen, sc roll to the Timer profile yo u wa nt to edit usin g the buttons.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-13 Setting Up Your Favorite Channels The Favorite screen displays a list of a ll the favorites config ured in the D 9865. Favorites allow you to surf through the chan nels you have set up as your favorite channels, skipping over other channe ls.
4-14 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up Your Fa vorite Channels, Continued 3. Select Favorite Name and press OK to edit the new favorite name.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-15 Setting Up Your Fa vorite Channels, Continued 4. Press OK to confirm. Performing a Channel Scan The Channel Scan function scans through all the avai lable channels and up dates the Authorized Channels Only list.
4-16 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up One Butt on Channel Change To Set Up One Button Channel Change Proceed as follows to set up one button channel change: From the Main Menu, select One Button Channel Change and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-17 Setup Menu The Setup Menu is used to set up the receiver. The available sub-men us are as follows: • Tuning / Preset From this menu, you can display and change Presets, and set up the LNB.
4-18 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Tuning / Preset To Set Up Tuning/P reset Paramet ers The Tuning/Preset menu is used to display and configure the current se ttings. Proceed as follows to set up the tuning/preset: 1.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-19 LO Select (Sets a 22 kHz tone for Ku-band dual LNB) On Switches 22 kHz tone on. Off Off Switches 22 kHz tone off. Auto Sets 22 kHz tone to automatic. If Downlink Freq < Crossover, use LO Freq 1.
4-20 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Note: If you enter an invalid frequency settin g or a setting that does not correspond to the selection, a pop-up message such as “Input value out of range" is displayed.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-21 Setting up the Preset / LNB To Set Up Preset/LNB Paramet ers The Preset/LNB Setup sub-menu allows you to select or configure up to 64 network presets. Your receiver may be shipped pr e-configured with a number of network presets.
4-22 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C 3. Press the green button ( Save ) to save and apply the settings to the receiver. Selecting the Active Preset To change the displayed preset to the Active pre set or to select a different preset as the active preset: 1.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-23 Setting up LNB To Set Up LNB Parameters Proceed as follows to set up the LNB: 1. From the Preset/LNB Setup menu, press the yellow button ( LNB ) to set up the LNB. Note: You can configure u p to 10 LNB presets.
4-24 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Note: If you enter an invalid frequency settin g or a setting that does not correspond to the selection, a pop-up message such as “Input value out of range" is displayed.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-25 Setting up LNB, Continued LNB Power Settings The following table displays the LNB P ower se ttings: LNB Power Setting NIT .
4-26 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up the Satellite Dish To Set Up the Dish The Dish Setup menu provides graphical assista nce for dish positioning. This menu can be set to two modes: Use r Mode (default) or Installer Mode.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-27 Setting Up the Satellite Dish, Continued 4. Press the yellow button to swit ch between User and Installer modes.
4-28 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Installer Action Continuous West Movement Moves the dish west un ti l it reaches its limit. Ensure that the dish can move to its limit without any obstructions. Continuous East Movement Moves the dish east until it reaches its limit.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-29 6. Press the blue button ( Do Action ) to save and apply the sett ings to the receiver until the next reboot.
4-30 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Adjusting the Satellite Po sition in Installer Mode Note: To adjust the satellite position , the DiSEqC must be set t o Enable. 1. On the Dish Setup screen, press the yellow button ( Installer ) to select Installer mode.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-31 Setting Up the Satellite Dish, Continued Adjusting the Satellite pos ition using Signal Tones Dish alignment ca n be done using the a udible signal adjustment tone . The characteristics of the signal tone a re show n in the table below .
4-32 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up the Satellite Dish, Continued Signal Lock The Signal Lock status is continuously updated to indicate w hether the receiver is synchronized with the received sat ellite RF signal.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-33 Setting up the Video Setting up the Video The video format is set to the standard fo rmat for your country.
4-34 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C SD Video Output Auto Receiver automatically detects correct SD video format. Depends on TV modulator installed PAL-B/G, PAL- D, PAL-I For 625-line systems. PAL-M 525-line format for Brazil.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-35 Actual Conversion Table The following table displays the actual conversion performed by the receiver according to your TV Aspect Ratio selectio n and the affect on the picture displayed on the TV screen.
4-36 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C 4:3 16:9 4:3 P/B 4:3 P/B 4 :3 picture is centered in a pillar-style box. 4:3 16:9 14:9 14:9 Compromises some up- sampling.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-37 4:3 16:9 16:9 L/B None Conversion is not possible. Picture appears short and fat.
4-38 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up the Video, Continued Video Output Restrictions The following table describes the nature of the Video Outputs given the source video stream and selections that can be made by the user.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-39 Video formats that require a frame rate chan ge from the original source s tream are blocked by a “Video Format Mismatch” banner and the video output is muted.
4-40 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Subtitles Setting up Subtitles The Subtitle Setup screen allows you to co nfigure the type of subtitling (i.e., DVB or Imitext displayed by the receiver, and how the receiver displays subtitling on TV.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-41 Imitext Color (text color) Auto Displays text in the color transmitted by the subtit ling equipme nt.
4-42 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Audio Setting up the Audio Proceed as follows to select the audio source.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-43 Setting up Audio, Continued Digital Audio Preference Settings The following tabl e displays the effects of Dolby Audio Pre.
4-44 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Advanced Setup To View the Advanced Setup Menu Proceed as follows to view the Advanced Setup screen.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-45 Setting up Advanced User Settings To Set Up the Advanced User Settings Proceed as follows to set up the advanced use r settings: 1. From the Advanced Setup screen, select Administration and press OK .
4-46 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Menu transparency None, 25%, 50%, 75%, 90% Set the transp arency level of th e menus displayed on-screen. For example, if set to None, menus are solid and the video appears behind the menus.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-47 Setting up Advanced User Settings, Continued Changing the Lock Level Receiver lock levels are password-protect ed. When an attempt is made to change the lock level setting, a password prompt is displayed.
4-48 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Changing the Lock Level Password The Advanced Administration sub- menu allows you to ch ange the following: • Set Lock Level Password - to change the current lock level password (1234).
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-49 Changing the Lock Level Password, Continued Performing a Factory Reset The Factory Reset ( F/R ) is used for restoring the receiv er’s factory presets (defaults). When activated, the cu rrent receiver settings are repl aced by the default settings.
4-50 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up POV Mode To Set Up the POV Mode Proceed as follows to configure the POV Mode: Note: Ensure the POV Mode setti ng is set t o Advanced. 1. From the Administrati on scr een, press the blue button ( POVAdv ).
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-51 Setting up POV Mode, Continued 5. The Service List Mode indicates which tables are used to obtain tuning and channel lists. This only applies when Acquisition Mode is set to Custom.
4-52 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Network Setup To View the Network Setup Menu Proceed as follows to view the Network Setu p screen (D9865 D only). From the Advanced Setup menu, select Network Setup and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-53 Configuring IP Setup Setting up the IP Information The IP Setup screen allows you to set t h e parameters for communicating with other equipment via the Ethernet Data an d Management ports for MPE applications.
4-54 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring IP Setup, Continued Setting the Filter Mode The filter mode sets the multicast forwarding for MPE data output. Proceed as follows to set up the filter mode: 1. From the Advanced Setup screen, select IP Setup and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-55 Configuring IP Setup, Continued Editing an IP Address Proceed as follows to edit the Netw ork IP Address: 1. From the IP Setup screen, press the yellow button ( SetIPAddr ).
4-56 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting the Unicast IP Address Viewing the Unicast IP Unicast transmission is used to send me ssage s to a specific address. You can specify up to six single network destinations.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-57 Setting the Unicast IP Address, Continued 2. The following table descri bes each of the options: The Network Address, Mask, and Gateway A ddress should be changed together, as a group.
4-58 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting the Multicast IP Address Viewing the Multi cast IP Addresses Proceed as follows to view the Multicast I P addresses: 1. From the Network Setup screen, select Multicast IP Setup and click OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-59 Setting the Multicast IP Address, Continued Editing a Multicast IP Address 1. In the Multicast IP Setup screen, scroll to the multicast IP you wa n t t o e di t us in g the buttons.
4-60 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up SNMP Configuring SNMP Setup Proceed as follows to configure SNMP: 1. From the Network Setup screen, select SNMP Setup and press OK . 2. Set the Read/Write Community String to public or a custom string.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-61 Setting up Trap Destinations Viewing Trap Destinations Note: You can assign up to 10 en tries to the Trap Des tination and Community String fields.
4-62 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Trap Destinations, Continued Adding Trap Destinations Proceed as follows to add trap destinations: 1. From the Trap Destination Setup screen, press the green button ( Add ) to add a trap destinatio n address.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-63 Configuring Noise Cutoffs Setting the Noise Cuto ff parameters The Noise Cutoffs screen allows you to se t the muting thresholds for both audio and video in the even t of a noisy signal.
4-64 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C DVB-S/DVB-S2 TS Mute -5.0 to 20.0 dB This sets how the receiver reacts when the signal quality is severely degraded when using DVB-S or DVB-S2 modulation. This allows you to set th e transport C/ N margin values for the receiver.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-65 The following displays the transport and audio default C/N Margin relationships: Transport Default C/N Margin Relationship DVB-S/DVB-S2 Audio Mute -5.
4-66 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring Noise Cutoffs, Continued Audio Default C/N Margin Relationship 4. If you want to restore the transport stream and audio C/N margin options t o their factory set (default) va lues, press the blue button ( Default ).
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-67 Setting up Alarms and Warnings To Set Up Alarms and Warnings Proceed as follows to set up the alarms an d warnings: 1. From the Advanced Setup screen, select Alarms & Warnings and press OK .
4-68 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C To configure the Warning settings 1. From the Alarms & Warnings screen, press the blue button ( Warning ) on the remote control.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-69 Viewing Downloads Performing Over-the-Air Downloads Over-the-air downloads are controlled by th e uplink . This feature is set to Always so that the uplink performs downloads to the re ceiver when nece ssary.
4-70 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Bootable Application Selection To View Application Version numbers Proceed as follow s to view th e applicati on version numbers: From the Download screen, pre ss the yellow button ( Boot App ).
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-71 System Information To View the System Information Proceed as follows to view the System Information screen.
4-72 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing the Version Information To View the Version Information Proceed as follows to view the version information. From the Info sc reen, select Version Information and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-73 Viewing Hardware Information To View the Hardware Information Proceed as follow s to view the hardware information. From the Info sc reen, select Hardware Information and press OK .
4-74 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing Installed Options To view the Installed Options Proceed as follow s to view th e installed hardware options: From the Hardware Information screen, press the yellow button ( Inst Opt ).
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-75 Viewing Service Information To View the Service Information Proceed as follow s to view the service information. From the Info sc reen, select Service Information and press OK .
4-76 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing Channel Information To View the Channel Information Proceed as follow s to view the Ch annel Informat ion screen: From the Info screen, select Channel Information and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-77 Viewing DVB-CI Information The Common Interface (CI) slot is located behind the door on th e front panel. They allow use of a CAM (Conditional Access Module) Smartcard to decrypt purchased programming.
4-78 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C S.No/System Name/ System ID Displays the CA system id entification number and name of the CAM.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-79 Viewing Device Status Information To View the Device St atus Information Proceed as follow s to view th e device status information: From the Info sc reen, select Device Status and press OK .
4-80 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing the Active Alar m and Warning Messages To View the Active Alarm Messages Proceed as follows to view the active alarms: From the Info sc reen, select Active Alarm and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-81 Viewing the Active Alar m and Warning Messages, Continued To View the Active Warning Messages Proceed as follows to view the active warnings: From the Info sc reen, select Active Warning and press OK .
4-82 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing the RF Status To View the RF Status Information Proceed as follows to view the RF statu s: From the Info sc reen, select RF Status and press OK .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-83 Signal Level and Signal Quality The Signal Level and Signal Quality of the incoming signal are displayed both numerically and graphica lly using bar graphs. The Signal Level is associated with the RF input signal leve l.
4-84 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing Advanced RF Diagnostics The Advanced RF diagnostics screen is pr imarily used by Cisc o customer support for information purposes only, if needed.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 4-85 Viewing ADP Status To View the ADP Status Proceed as follows to view the ADP Status screen.
4-86 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Press the blue button ( Clear ) to clear the total numbers ab o ve. To help the operator make accurate anal ysis of the receiv er’s functionality, the ADP(ENC) and ADP(NON) n umbers shoul d be cleared.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 5-1 Chapter 5 Setup and Monitoring via Web GUI Overview In This Chapter This chapter contains the following topics.
5-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up IP Routing 5-46 Setting Up SNMP and Trap Destina tions 5-48 Configuring Time/Clock Information 5-50 Configuring .
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 5-3 Logging on to the Web GUI To Log on to the Web GUI Proceed as follows to log on to the Web GUI: 1. Open MS Internet Explorer. 2. Type the IP address of the D9865 Satel lite Receiver in the address bar and press Enter.
5-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Web GUI - Summary Screen To get an Overview of the Main D9865 Settings Proceed as follows to get an overview of the main D9865 Satellite Receiver settings: 1. Log on to the Web GUI.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 5-5 Web GUI - Summary Screen, Continued You can also customize the Dashboard by clicking on Add/Remove Module .
5-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Links Linked Pages The GUI of the D986 5 has a number of lin ked pages. The function for the linked pages is as follows: • Summary From this page you can obtain an overview of the D9865 operation.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 5-7 D9865 Web GUI Environment Web GUI Environment The following is an example of a D9865 Web GUI page. The Window Buttons The GUI of the D9865 has th e following general buttons: Indicates a mandatory field.
5-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Web GUI Environment, Continued The About Window The top right hand corner of the D986 5 we b GUI has an About link. Click to open the About window. The About window displays the current D9865 sys tem version inform ation and the copyright information.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 5-9 Tuning Setup To Set up Tuning Information Proceed as follows to configure the Tuning Setup page: 1. From the user interfac e of the D9865, click Input > Satellite > Tuning Setup .
5-10 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring Tuning Setup, Continued 5. Set the input signal spec trum in version setti ng ( I/Q ), which allows the operator to track and selected inverted or non-inverted digital signals.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-11 Configuring Tuning Setup, Continued 12. The Current Input Status sect ion displays the curren t RF stat us. The following table describes the Current Inpu t Status information displayed: 13.
5-12 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up Dish Pointing To Set Up Dish Pointing T h e D i s h P o i n t i n g p a g e a l l o w s y o u t o c o n f igure the satellite dish position. There are two modes: User Action (default) or Installer Action.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-13 Setting Up Dish Pointing, Continued 4. The Dish Status section displays the current satellite dish information. The following table describes the sate llite dish information displ ayed: 5.
5-14 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up Dish Pointing, Continued Proceed as follows to set up the dish in Installer Action mode: 1. From the Dish Pointing page, click on the Installer Action link at the bottom right hand corner of the page .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-15 4. Enable or disable the Digital Sa tellite Equipment Satellite Control ( DiSEqC ). Note: This must be enabled to control the DiSEqC switch. LNB Power must be on to use this setting.
5-16 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up SI Re ceive Parameters To Set up the SI Receive Parameters Proceed as follows to setup the SI Receive parameters: 1. From the user interfac e of the D9865, click Input > Satellite , expand Tuning Setup and then click SI Receive Setup .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-17 Setting up SI Re ceive Parameters, Continued 4. The Service List Mode determines whic h tables to use to obtain tuning and channel lists. Select Rigorous if all the default settings must be pres ent in the received signal.
5-18 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Muting Threshold Controls To Set Up the Muti ng Threshold Controls Proceed as follows to set up the muting threshold controls: 1. From the user interfac e of the D9865, click Input > Satellite , expand Tuning Setup and then click Muting Thresholds .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-19 Setting up Muting Threshold Controls, Continued The Transport Restore is the upper limit for the tr ansport C/N margin setting. The transport will be un-muted (e.g., restored) when the C/N margin rises above the Transport Restore setting for a nominal delay of 8 s econds.
5-20 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Muting Threshold Controls, Continued Audio Default C/N Margin Relationship 5. Click Apply . If you want to restore the transport stream and audio C/N margin options to their factory se t (default) values, click Reset Defaults .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-21 Setting up the Tuning Presets/LNB To Set Up the Tuning Presets The Tuning Presets page allows you to select or configure up to 64 network presets. Your receiver may be shippe d pre-configured wit h a number of network presets.
5-22 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up the Tuning Presets/LNB, Continued 8. Type the Symbol Rate . The symbol rate must match that of transmitted signal. You can enter a value in the range from 1.0 to 45.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-23 Setting up LNB Presets To Set Up the LNB Presets Proceed as follows to set up the Dish Preset s: 1. From the user interfac e of the D9865, click Input > Satellite , expand Tuning Presets and then c lick LNB Pr esets .
5-24 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Dish Presets, Continued 5. Set the Local Oscillator Frequency #1 ( LO Freq 1 ), which sets the satellite antenna LNB local oscillator #1 frequency. For C-Band application, set to 5.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-25 Viewing Input Status To View the Input Status Proceed as follows to view the Input St atus page: From the user interfac e of the D9 865, click Input > Satellite > Input Status .
5-26 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting the Channel Information To set the Channel Selection Proceed as follows to se lect a chan nel and view the channel in formation: 1. From the user interfac e of the D9865, click Input > Channel .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-27 5. The PID Information section displays the PIDs associated with a selected channel. Authorized Indicates whether the receiver is authorized to receive the signal. Scrambled Indicates whether the received signal is scrambled.
5-28 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring the Common Inte rface (CI) Information To Configure the Common Interface (CI) The Common Interface (CI) slot is located behind the door on th e front panel. They allow use of a CAM (Conditional Access Module) Smartcard to decrypt purchased programming.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-29 Configuring the Common Inte rface (CI) Information, Continued 5. In the CA List Management Type drop-down list, select AddDel (Default) to add or delete programs individually in the CAM.
5-30 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C 9. If you know the PID number, ensure that PID is selected under Mode and enter the appropriate PID number.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-31 14. Scroll down to view the System ID information. The following tabl e describes the System ID information: 15. Click Apply . Hardware Version The hardware version number of the CAM.
5-32 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing the PSI Tables To View the PSI Tables Proceed as follows to view the PSI tables: From the user interfac e of the D9 865, click Input > Stream Details > PSI Tables .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-33 Viewing PSI Frequency Information To View the PSI Frequency Information Proceed as follows to view the PSI Frequency table: From the user interface of the D9865, click Input > Stream Details > PSI Frequency .
5-34 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing the PSI Channels To View the PSI Channels Proceed as follows to view the PSI Channels table: From the user interfac e of the D9 865, click Input > Stream Details > PSI Channel .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-35 Setting up the Video To Set Up the Video Proceed as follows to set up the video information: 1. From the user interfac e of the D9865, click Audio & Vi deo > Video Setup .
5-36 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up the Video, Continued 6. Select the Wide Screen Signalling output mode. It is used to sele ct how the receiver affects PAL WSS when it is present in the VBI. The table below describes each of the opt ions.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-37 Configuring Captions To Set Up the Caption Parameters Proceed as follows to set up the caption paramete rs: 1. From the user interface of the D9865, click Audio & Video , expand Video Setup and then click Captions .
5-38 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting up Subtitles To Set Up Subtitles Proceed as follows to set up the subtitles: 1. From the user interface of the D9865, click Audio & Video , expand Video Setup and then click Subtitles .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-39 3. Select the Imitext Position of the on-screen subtitle text. Select Standard for subtitles to appear on screen in the same position as output from other PowerVu receivers.
5-40 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C 7. Click Apply . Language Entry Use this setting with Entry to directly enter the language code when the language you want is not in the list. In this case enter the three-character code provided by your uplink service provider (e.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-41 Setting up Audio To Set Up the Audio Proceed as follows to set up the audio: 1. From the user interfac e of the D9865, click Audio & Vi deo > Audio Setup/ Status . The Audio Setup/Status page is displayed.
5-42 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C 2. Set the audio mode ( Stereo/Mono ), which configures how audio received on the audio input is handled.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-43 Viewing System Information To View the System Iden tification Information Proceed as follows to view the Iden tification page: 1. From the user interfac e of the D9865, click System Settings > System > Identification .
5-44 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing Features/Licenses To View the Feat ures or License Information Proceed as follow s to view the features or license information: From the user interfac e of the D9 865, click System Settings > System , expand Identification and th en click Features/Licenses .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-45 Setting Up IP Information To Configure Management and Data Port Settings Proceed as follows to configure management and dat a port settings: 1. From the user interfac e of the D9865, click System Settings > System > IP Settings .
5-46 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up IP Routing To Set Up IP Routing Proceed as follows to configure the IP Routing settings: 1. From the user interface of the D98 65, click System Settings > System , expand IP Settings and then click IP Routing .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-47 Setting Up IP Routing, Continued 4. The Static Unicast Routing displays the st atic unicast routing addresse s for the MPE data.
5-48 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up SNMP and Trap Destinations To Set Up SNMP Proceed as follows to configure the SNMP settings: 1. From the user interface of the D98 65, click System Settings > System , expand IP Settings and then click SNMP .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-49 Setting up SNMP and Trap Destinations, Continued To Add a Trap Destination: •C l i c k Add in the Trap Destination Configuration section. •I n t h e Trap Destination IP Address field, enter the destination for SNMP trap messages for events (i.
5-50 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring Time/Clock Information To Configure the Time/Clock Settings Proceed as follows to configure the time /clock settings of the D9865 satellite receiver: 1. From the user interfac e of the D9865, click System Settings > System > Time/ Clock .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-51 Configuring Favorites and Reminders To Configure Favori tes and Reminders Proceed as follows to configure th e favorites and reminder set tings of the D9865 receiver: 1.
5-52 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring Favorites and Reminders, Continued Select a channel to each color as a shortcut for a quick channel change .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-53 Viewing the Alarm/Warning Status To View the Active Alarm/Wa rning Status Information Proceed as follow s to view the active alarm and warning messages: 1. From the user interfac e of the D9865, click System Settings > Alarms > Status .
5-54 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up Alarms and Warnings To Set Up Alarms Proceed as follows to set up the alarms: 1. From the user interfac e of the D9865, click System Settings > Alarms > Setup .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-55 Setting Up Alarms and Warnings, Continued To Set up Warnings Proceed as follows to set up the warnings: 1. From the Setup - Alar m Setup page, click on the Warning Setup link at the bottom left hand corner of the page .
5-56 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing the Alarm/Warning History To View the Alarm/Warning History Information Proceed as follow s to view the Alarm/Warning History information: From the user interfac e of the D9 865, click System Settings > Alarms > History .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-57 Viewing Version Information To View the Version Information Proceed as follow s to view the Version information: From the user interfac e of the D9 865, click System Settings > Versions .
5-58 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing Version Information, Continued The S/W Version drop-down list al lows you to select a different a pplication version application to load to your receiver. Click Select and Reboot to reboot th e receiver and load the selected application version.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-59 Setting Up Import/Export Information To Configure the Impor t/Export Information Proceed as follows to configur e the import/export information: 1. From the user interfac e of the D9865, click System Settings > Settings File > Import/Export .
5-60 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Setting Up Import/Export Information, Continued The Configure Offline FTP Settings File Tr ansfer section h as backup and restore controls. 6. Type the Settings Filename of the backup/restore file.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-61 Viewing the Backup/Restore History To View the backup and rest ore Status Information Proceed as follows to view the backup an d restore Status page: From the user interfac e of the D9865, click System Settings > Settings File > Status .
5-62 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Managing D9865 Web GUI Accounts You can define up to 10 usernames/pa sswords for login use via We b GUI session on the D9865 Satellite Receiver. When a user tr ies to login, the us er is require d to provide a userna me and a password.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-63 Managing D9865 We b GUI Accounts, Continued To Add a User Account Note: This feature is available to a user with Admin privileges only. Proceed as follows to manage user accounts: 1.
5-64 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Managing D9865 We b GUI Accounts, Continued 7. In the Administrator Password field, enter your Admi nistrator password used to log on to the D9865 web GUI. 8. In the Account Type drop-down list, select Us er, Admin, or Guest.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-65 Configuring Lock Level Settings To Configure the Lock Level settings Proceed as follows to configure the lock level settings: 1. From the user interface of the D9865, click System Settings > Security/Accounts > Lock Level Settings .
5-66 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Configuring Lock Level Settings, Continued Changing the Lock Level Password A unique lock level passwo rd (4-digit password) protects the current receiver settings aga inst unauthorized changes.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-67 Viewing Contact Information To View Cisco Contact Information Proceed as follows to view contact information: From the user interfac e of the D9 865, click Support > Contact .
5-68 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Viewing Diagnostic Logs To View the Diagnostic Log Messages Proceed as follow s to view the Diagnostic Log messages page: From the user interfac e of the D9 865, click Support > Logs > Diagno stic Logs .
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-69 Viewing the Usage Counters To View the Device Usage Counters Proceed as follows to view the usage counters: From the user interfac e of the D9 865, click Support > Logs > Usa ge Counters .
5-70 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Click Clear Reset Counter to clear the Cleara ble Reset Counter f ield and it resets the counter ba ck to 0. Last Reset Reason Displays the reason for the last rest art, i.e.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 5-71 Performing Service Actions To Load a Software Version Proceed as follows to load a software version: 1. From the user interfac e of the D9865, click Supp ort > Service Actions .
5-72 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 6-1 Chapter 6 Customer Information Overview In This Chapter This chapter contains the following topics.
6-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Product Support Cisco provides its custom ers who have purchased support agreements with telephone support from anywhere in the wo rld.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 6-3 Product Support, Continued Customer Responsibility When returnin g equipment, the customer is solely responsible for equipment packaging and transportati on costs to th e factory.
6-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Returning Products Introduction You must have a return mat erial authoriz ation (RMA) number to return a product. Contact the neares t custom er service center and follow thei r instructions.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 6-5 Returning Products, Continued Packing and Shi pping the Product Follow these instructions to pack t he product and ship it to Cisco.
6-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 7-1 Chapter 7 Service and Maintenance Overview Introduction This chapter provides additional informa tion on the alarms and warnings of the D9865 Satellite Receiver. It also provides troubleshooting tips.
7-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Messages General The status of th e D9865 receiver and its immediate surroundings is reported to the receiver in the form of messages and alarms. You can enable or disable messages in the Alarms & Warnings advanced settin gs.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 7-3 Program Not Auth Set Channel is not authorized Cause: The cha nnel is unauthorized for the current program. Remedy: Contact your (uplink) service provider to determine whether you are authorized to receive the current program.
7-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C CAM/CI Slot Status Set I nitialization Fail Cause: CAM is damaged or not fully inserted Remedy: Re-insert the CAM.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 7-5 osal_SetDataForAllTa sks Cause: Possible software issue. Remedy: Clear alarms, reset unit, notify customer service if problem persists.
7-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Product Config table creation failed MAC Address table creation failed HW Data table creation failed PCB table creation fai.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 7-7 Memory allocation error on UIC table construction Error adding UIC table(AAA) UD - ud_init_phas e_4() FAILED to allocate memory from System Partition UD - ud_init_phas e_4() FAILED to create partition FW: Memory or List Full Internal system error.
7-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C System Startup Set System St artup Cause: Rest arted the D9865 Satellite Receiver . Remedy: None. It will automa tically reset after 1 second. Indicates th e D9865 has restarted.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide 7-9 Flash Storage Set RECORD: init failed Cause: Hardware issue. Remedy: Clear alarms, reset the unit, and notify customer service if the problem persists. Non-volatile storage system corrupted.
7-10 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Signal Quality Set Aud io Muted due to RF noise Cause: RF Signal quality is poor due to interference or signal level issues. Remedy: Check RF settings, re-aim dish, and add signal amplifier.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 7-11 Boot Host Set KB not accessible Cause: Hardware issue Remedy: Clear alarms, reset unit, and notify customer service if the problem persists. KB is not detected by Boot code.
7-12 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C MPE alarm Set Data lost, transport error Cause: Transport error indicat or is set in the transport stream. Remedy: Verify uplink is in good condition. Transport error detected, MPE data may be lost.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 7-13 MPE capacity is reached. Cause: Unit is busy processing or handling other services. Remedy: Reduce service load. Decoder reached the limit of safe CPU load for MPE processing.
7-14 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Messages, Continued Warnings The following table shows a list of the avai lable messages and their default warning status. Warning Message Type Message Cause/Remedy Description Transport Error Set Continuity Count Error Cause: Possible uplink or signal issue.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 7-15 TDT timeout Set tdt timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table.
7-16 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C NIT timeout Set n it timed out Cause: Uplink is not sending or is sending intermittently. Remedy: Clear warning. If the problem persists, determine if uplink is sending the current SI information table.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 7-17 Ethernet MAC Failure Set MAC c onfiguration failed Cause: Possible hardware issue. Remedy: Clear warnings, reset the unit, and notify customer service if problem persists. Errors like Fatal Bus Error.
7-18 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C HDMI:Not an Auth Device Set HDCP authentication failed Cause: HDMI monitor is not authorized to receive HDMI content or it does not support HDCP. Remedy: Disconnect HDMI monitor to restore video decode or use an HDMI monitor that properly supports HDCP.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 7-19 Troubleshooting General If you experience any problems operating yo ur satellite receiver, the following table may help you resolve your problem. Problem Cause Remedy Blank screen (TV switched on) • Normal operation if receiver is not on (power switch on back panel).
7-20 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Poor reception • Recei ver is not properly set up or connected to receive satellite signal. • Possible station trouble. Signal source for one or more (or all) channels is temporarily affected by technical transmiss ion problems or a temporary solar disturbance.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide 7-21 No sound •T h e s o u n d h a s b e e n muted. • Audio cable may be faulty or not properly connected. • Possible station trouble. The signal source for one or more channels is temporarily affected by transmission problems or due to a temporary solar disturbance.
7-22 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide A-1 Appendix A Technical Specifications Overview Introduction This appendix con tains the technical specification s for the D9865 Satellite Receiver. Note: The technical specifications are subj ect to change without prior notice.
A-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Receiver Specifications General Tuner Parameter Specification System MPEG-2/DVB Compatible EN300 421, EN 30 0468, H.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide A-3 LNB Requirements DVB-S and DVB-S2 Symbol Rate Stability 1 to 2.99 MS/s ≤ ± 0.125 MHz 3 to 5.99 MS/s ≤ ± 1.00 MHz 6 to 11.99 MS/s ≤ ± 3.00 MHz 12 to 45 MS/s ≤ ± 5.
A-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C DVB-S Eb/No (C/N) Ratio DVB-S Eb/No (C/N) Ratio Note: The D9865 receiv er displays the C/N Ratio. C/N = Eb/No + 10 log (2 x FEC X 188/204). Convolutional FEC Rate Eb/No Ratio (dB) in Linear Channel and IF Loop configuration C/N at DVB Threshold (BW = Symbol Rate) 1/2 4.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide A-5 DVB-S2 Error Rate Perfor mance ES/No (C/N) Ratio DVB-S2 Error Rate Perfor mance Es/No (C/N) Ratio Note: “Typical performance” was measured wi th Pilots On. Pilots On is highly recommended as the performanc e values typically degrade up to 0.
A-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Video Output Analog Video Output Digital Audio/Video Output (D9865H and D9865D only) HD Analog Video Outp ut (D9865H and D9865D only) Parameter Specification Number of channels 1 Connector Type RCA Video Compression Type MPEG-2 4:2:0 MPEG-4 4:2:0 Level 1.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide A-7 Audio Outputs Analog Audio Output Digital Audio S/PDIF Output VBI Parameter Specification Number of Channels 1 stereo pair/.
A-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Power AC Power Connector General Mechanics Environment Parameter Specification Voltage Range 100 V to 240 V AC Line Frequency 50/60 Hz Power Consumption 35 W max. LNB Power on satellite inpu t +13 V/+ 18 V @ 350 mA max.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide B-1 Appendix B Default Settings Overview Introduction The D9865 Satellite Receiver is factory configured with default settings unless you have requested a custom factory configura tion.
B-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Factory Default Settings Tuning/Preset Parameter Default Modulation Type DVB-S2 Downlink 12.3 GHz Symbol Rate 30.0 MS/s Net Id 1 LO Select Off LO Freq 1 10.75 GHz LO Freq 2 0.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide B-3 Factory Default Settings, Continued Preset - Number 1 Preset - Number 2 Parameter Default Preset Number 1 Preset Name ET LNB Configuration 1 Modulation Type DVB-S Downlink 11.
B-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Factory Default Settings, Continued Preset - Number 3 Preset - Number 4 Parameter Default Preset Number 3 Preset Name Exterminator LNB Configuration 1 Modulation Type DVB-S Downlink 12.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide B-5 Factory Default Settings, Continued Preset - Number 5 Preset - Number 6 Parameter Default Preset Number 5 Preset Name Effete LNB Configuration 1 Modulation Type DVB-S2 Downlink 12.
B-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Factory Default Settings, Continued Preset - Number 7 Preset - Number 8 Parameter Default Preset Number 7 Preset Name Ebenezer LNB Configuration 1 Modulation Type DVB-S Downlink 12.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide B-7 Factory Default Settings, Continued Preset - Number 9 to 63 Preset - Number 64 Parameter Default Preset Number 9 to 63 Preset Name Network name LNB Configuration 1 Modulation Type DVB-S Downlink 12.
B-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Factory Default Settings, Continued LNB Setup - Configuration 1 to 9 LNB Setup - Configuration 10 Parameter Default LNB Configuration 1 to 9 LNB Power Off LO Freq1 5.15 GHz LO Freq2 0.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide B-9 Factory Default Settings, Continued Video Setup Subtitle Setup Parameter Default HD Video Output Auto SD Video Output For N.
B-10 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Factory Default Settings, Continued Audio Setup Administration Parameter Default Stereo/Mono Stereo DRC Mode RF mode Digit.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide B-11 Factory Default Settings, Continued POV Mode Advanced Administration IP Setu p Unicast IP Setup By default, the Unicast routes list is empt y. Multicast IP Setup By default, the Unicast routes list is empt y.
B-12 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Factory Default Settings, Continued Trap Destination Setup SNMP Noise Cutoffs Download Parameter Default Trap Destination Address 19.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide B-13 Factory Default Settings, Continued CI Setup (Web GUI only) Import/Export (Web GUI only) Alarms and Warnings Parameter Def.
B-14 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide C-1 Appendix C Lock Levels Overview Introduction This appendix contains the lock leve ls for the D9865 Satellite Rece iver. In This Appendix This appendix contain s the following topics.
C-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver Lock Levels Four (4) lock levels ( 0 , 1 , 2 , 3 , and 4 ) are available for protecting your receiver an d its settings against unauthorized use or modi fication (see the ta ble below for full detail s).
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide C-3 D9865 Satellite Receiver Lock Levels, Continued All Screens Channel List Parameter Lock Level IR Last Channel 2 IR FAV key .
C-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver Lock Levels, Continued EPG Grid EPG Info NAVigator Info Timers Parameter Lock Level Scroll up a nd.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide C-5 D9865 Satellite Receiver Lock Levels, Continued Favorites Edit Favorites Timers Parameter Lock Level Delete 2 New 2 Edit (t.
C-6 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver Lock Levels, Continued One Button Channel Change (button presses) Tuning/Preset Tuning/Preset: Pre.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide C-7 D9865 Satellite Receiver Lock Levels, Continued Dish Setup (User Mode) Dish Setup (Installer Mode) Video Setup Parameter Lo.
C-8 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver Lock Levels, Continued Subtitles Audio Setup Administration Parameter Lock Level Subtitle Control .
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide C-9 D9865 Satellite Receiver Lock Levels, Continued Advanced Administration POV Mode IP Setu p Parameter Lock Level Set Lock Le.
C-10 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver Lock Levels, Continued Change IP Address Unicast IP Setup Multicast IP Setup SNMP Setup Parameter.
4035197 Rev C D9865 Satellite Receiver Inst allation and Operation Guide C-11 D9865 Satellite Receiver Lock Levels, Continued Trap Destinations Noise Cutoffs Lock Level: 2 Alarms & Warnings Alarm .
C-12 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C D9865 Satellite Receiver Lock Levels, Continued Bootable App Selection (Screen) Info Parameter Lock Level Delete 2 Load Ap.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide D-1 Appendix D Compliance Applicable Notices and Disclaimer FCC Notices This equipment has been tested and found to comply with the limits for a TV Interface device and Class B di gital device according to Pa rt 15 of FCC Rules.
D-2 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C Applicable Notices and Disclaimer, Continued Disclaimer Cisco Systems, Inc. assum es no responsibility for errors or omissions that may appear in this guide. We reserve the right to change this guide at an y time without notice.
4035197 Rev C D9865 Satellite Receiver In stallation and Operation Guide D-3 Scientific-Atlanta Europe NV Luipaardstraat 12 8500 Kortrijk Belgium Declaration of Conformity The Product: Satellite Receiver Model Number: D9865 Ratings: 100-240V~, 50/60Hz, 0.
D-4 D9865 Satellite Receiver Installa tion and Operation Guide 4035197 Rev C.
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Cisco Systems, Inc. 678.277.1000 5030 Sugarloaf Parkway , Box 465447 www .cisco.com Lawrenceville, GA 30044 This document includes various trademar ks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc.
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