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555-540-702 Issue 1 1989 AT&T System 25 Single-Line Telephone User Guide.
©1989 AT&T All Rights Reserved Printed in USA TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT NUMBER 555-540-702. Contact: Call: Write: Your AT&T sales representative, or 800-432-6600, Monday to Friday between 7:30 am and 6:00 pm EST. In Canada call: 800-255-1242, or AT&T Customer Information Center 2855 North Franklin Road P.
Contents Introduction 5 27 Single-Line Features Account Code Entry Call Accountability Call Waiting Callback Conference Calls Direct Group Calling (DGC) Following Forwarding Hol d Leave Word Calling M.
Introduction This guide describes the features available to you from AT&T System 25 through a single-line telephone and provides instructions for using the features. For your convenience, the features are arranged in alphabetical order. Your telephone is ready to use as soon as it is connected to the System 25.
The Switchhook The switchhook is the button held down by the handset when it rests in the cradle on your telephone. Some System 25 features require that you use the switchhook to signal the system. When you are instructed to press the switchhook, press the button down as far as it will go for approximately 1/2 second and then release it.
Handset Tones System 25 signals you with tones that are heard through the handset. The tones and their descriptions are listed below. DIAL TONE lllllllllllllllllllllllllllllllllllllllllllllllllIll (a continuous steady tone) You can dial. CONFIRMATION TONE II II II (three short tones) Your action has been accepted.
Data Dial Code (DDC) When your System 25 was installed, Data Dial Codes (DDCSs) were assigned to data terminals. If you have a data terminal associated with your System 25, you will receive separate information regarding its use. Personal Dial Code (PDC) Personal Dial Codes (PDCs) were assigned to telephones.
Single-Line Features Account Code Entry For bookkeeping purposes, your System Administrator may assign account codes to use with certain calls. If you are required to use account codes for outgoing calls, the account code must be entered before you can place an outgoing call.
Account Code Entry (Continued) Account Code Entry - Incoming Calls Your call will be disconnected when you follow this procedure. Therefore, do not attempt it until you have finished your conversation. 1 2 3 4 5 After you have completed your conversation, and before you hang up, press the switchhook.
Call Accountability You can use your own extension number at any other extension to place toll calls that should be billed to you. Billing Calls to Your Extension 1 Listen for dial tone, then press # # . ❑ ❑ 2 Dial your extension number. 3 Listen for dial tone, then dial the telephone number.
Call Waiting While you are using your phone, you may be notified through the handset that a call is waiting. If you hear one short tone, it is an inside call waiting for you; two short tones indicate that you have an outside call waiting. You must either end the existing call or place it on hold in order to answer the call waiting.
Callback ❑ 2 After confirmation tone and dial tone, press # 6 0 . If a System 25 extension or outside line is busy when you place a call, you can request a callback. Your call will wait in a line (a “queue” ) for the extension or line to become available.
Conference Calls You can set up a three-party conference that includes other System 25 people as well as outside callers. When you are on a conference call, if you drop the first person you placed in the conference, you will loose the entire call.
Direct Group Calling (DGC) ❑ Your System Administrator will advise you if you have been assigned as a member of a Direct Group Calling (DGC) group. Calls that go to these groups are distributed among its members for the purpose of answering incoming group associated calls.
Following You can have personal calls sent to another phone by using the Following or the Forwarding feature. To use the Following feature, at a telephone other than your own, you sign in your extension number. To cancel the request, you may either sign out your extension number from that other phone, or sign back in at your own telephone.
Forwarding You can have your personal calls sent to another extension or to an outside number. Unlike the Following feature, you do not need to be at the other telephone. Instead, simply forward your calls to another location while you are still at your own telephone.
Hold You can hold calls while you attend to other matters and then pick them up again. After you put a call on hold, you may then hang up the handset without losing the call. To pick up a call you have placed on hold you must use the same telephone where you held the call.
Leave Word Calling You can use the Leave Word Calling feature only if the VOICE POWER Voice Message System (VMS) is connected to your System 25. For instructions on obtaining messages left at your telephone, see your System Administrator. Leaving Messages 1 2 3 Listen for dial tone, then press # 9 2 .
Message Waiting Your telephone may have a light that tells you when the attendant or another person in the system has a message for you. You can turn the message light on and off at any telephone in your system that has a message light (including your own).
Night Service When the attendant leaves for the night, the system can be set so that incoming calls either ring a night bell or are directed to preassigned telephones. See your System Administrator for the Night Service access code. Answering Night Service Calls 1 Lift the handset and listen for dial tone.
Paging If your company has a paging system, you may access the system by dialing a code. See your System Administrator for the Paging access code and for additional information if you have paging zones. Using the 1 Listen for 2 Make the 3 Hang up. Paging System dial tone, then dial the Paging access code.
Park Parked calls are held calls that can be picked up from any telephone in the system. When you use the park feature, you cannot use this feature again on the same phone until the original parked call is completed.
Pickup Pickup allows you to answer a call that is ringing at another telephone. All single-line telephones have this feature. In addition, your System Administrator may notify you that you have been assigned to a pickup group. In this case, calls are picked up differently within your assigned group.
Placing Calls You can place calls to people inside and outside your company. Your System Administrator will give you the required outside line access code. Placing Inside Calls 1 Lift the handset and listen for dial tone. 2 Dial the extension number. Placing Outside Calls 1 Listen for dial tone.
Programming Speed Dialing Codes You can program telephone numbers, account codes, and System Speed Dialing codes into your Personal Speed Dialing codes. System 25 allows you to program strings of numbers and special characters (maximum of 25 characters) into the dialing codes.
Programming Speed Dialing Codes (Continued) Using # as a Character If you want to use a “ # " as an actual character, you must place two “ # ”s in the programmed number. For example, you may want to program 555-1111 followed by a 1.5 second pause, a “ # “, and 7777 into a Personal Speed Dialing code.
Programming Speed Dialing Codes (Continued) Programming or Removing Personal Speed Dialing Codes 1 2 3 4 Listen for dial tone, then press # 4 . ❑ ❑ Dial the number you want to program. o r If you want to remove a number, go to Step 3. Press “ # “ and a Personal Speed Dialing number (20 - 39).
Speed Dialing I I Speed dialing allows you to dial telephone numbers (or account codes) by simply dialing “ #” and a 2- or 3-digit code. There are two kinds of speed dialing: Personal and System. Personal Speed Dialing codes are 2-digit numbers that allow you to program up to twenty personal numbers.
Transfer You can easily transfer calls to another System 25 telephone. You can also transfer some calls to outside lines. However, you should see your System Administrator for more information about this type of transfer.
Glossary account code entry feature that allows you to assign account codes to calls in order to charge them to specific customers, clients, or business cases. This feature may be optional or mandatory. assigned feature optional feature that can be assigned to your telephone by the System Administrator.
dequeueing tone three short tones indicating that the call for which you requested Callback can now be completed. FPDC (Floating Personal Dial Code) an extension number associated with a person, but not a particular telephone. This feature provides the convenience of receiving calls at any available telephone.
on-hook PDC a telephone is on-hook when the handset is in its cradle, depressing the switchhook button. outside call call between a System 25 telephone and a telephone not connected to System 25. Outside calls are made over Central Office or other trunks and are signalled by two short rings.
speed dialing switchhook system administrator transfer trunk feature that allows you to place a call or enter an account code by dialing “ #” and a 2- or 3-digit code. Individual telephones may be assigned 2-digit Personal Speed Dialing codes, which you can program.
AT&T System 25 QUICK REFERENCE CARD Single-Line Telephone FEATURE ACCESS CODES I FEATURE DESCRIPTION CODE I 1 Account Code to enter an Account Code * 0 Code Call Accountability to charge call to correct extension ## Ext. to request callback for a busy ext.
QUICK REFERENCE CARD Single-Line Telephone PERSONAL SPEED DIALING NUMBERS SYSTEM SPEED DIALING NUMBERS COD E TELEPHONE NUMBER CODE USE #20 #21 #22 , #23 , , #24 #25 #26 #27 #28 #29 #30 #31 #32 #33 #34.
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