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ColorPASS-Z6000/PS-NX6000 Color Server Installation and Ser vice Guide for Canon color copiers A guide for ser vice technicians Pa rt Number: 45035311.
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Copyright © 2003 Electronics for I maging, Inc. and Canon I nc. All rights reserved. This publication is protected by copyright, and all rights are reserved. N o part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electr onics for Imaging, Inc.
Restricted Rights Legends F or defense agencies: Restricted Rights Legend. U se, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in T echnical Data and Computer Software clause at 252.227.7013.
Software License Agr eement This is a legal agreement between you and E lectronics for Imaging, Inc. (“E lectronics for Imaging”), which is the supplier of the softwar e (the “Software ”) that accompanies this product (the “P roduct”).
Limitation Of Liability IN NO EVENT WILL E lectronics for Imaging OR ITS SUPPLIERS BE LIABLE FOR ANY DAMA GES, INCLUDING LOSS OF DA T A, LOST PROFIT S, COST OF COVER OR O THER SPECIAL, INCIDENT AL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FR OM THE USE OF THE SOFTW ARE OR CODED FONT PROGRAMS, HO WEVER CAUSED AND ON ANY THEORY OF LIABILITY .
Contents vii Pref ace About this guide xi About the illustrations in this guide xii T erminology and conventions xii Precautions xiii T ools you will need xiv Chapter 1: Introduction Featur es 1-1 How.
Contents viii Chapter 4: Service Procedur es Overvie w 4-1 System software 4-1 Accessing components 4-3 Remo ving the front panel 4-8 Checking internal connections 4-11 Restoring and verifying functio.
Contents ix Diagnostic tools 5-22 Copier interface board diagnostics 5-22 T est E-mail 5-23 P rinting the T est P age 5-25 Appendix A: Specifications Hardw are featur es A-1 Networking and connectivi.
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About this guide xi The Installation and S er vice Guide is intended for authorized ColorP ASS and copier service technicians installing or ser vicing the ColorP ASS. If you are not an authoriz ed service technician, you should not attempt to install or ser vice the ColorP ASS.
xii Pref ace About the illustrations in this guide The illustrations in this guide reflect the current shipping v ersion of the ColorP ASS at the time of publication.
xiii Precautions Pr ecautions Always observe the following general precautions when installing and servicing the ColorP ASS: • Report any shipping damage .
xiv Pref ace • When you unpack the ColorP ASS from the carton for the first time, touch a metal area of the copier to discharge the static on your body . •B efore you r emove the side panel(s) and handle internal components, touch a metal part of the ColorP ASS.
1 Featur es 1-1 The ColorP ASS adds computer connectivity and highly efficient Adobe P ostScript 3 printing capability to copiers. It is optimiz ed for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages.
1-2 1 Introduction How the ColorP ASS operates The ColorP ASS enables the customer to use a copier as a printer and scanner . Users can print to the ColorP ASS from networked PCs running Microsoft W indows, from networked Mac OS computers, and from networ ked UNIX workstations running TCP/IP .
1-3 1 Print options F IGURE 1-2 ColorP ASS functional diagram Print options The ColorP ASS suppor ts a variety of applications to create and print pages of text and/or images.
1-4 1 Introduction User so ftwar e The following user software is pr ovided on the U ser Software CD . Adobe PS P rinter Driver Enables users to print to the ColorP ASS from Windo ws and Mac OS computers; also supports special ColorP ASS and P ostScript 3 features.
1-5 1 User so ftwar e Fiery W ebT ools The ColorP ASS can suppor t Internet or intranet access with F ier y W ebT ools ™ , which include: •S tatus •W ebSpooler •I nstaller •W ebLink •W ebScan F or more information on Fiery W ebT ools, see the user documentation.
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2 Installation sequence 2-1 This chapter includes the following information: •S ummary of the installation sequence • Checking the customer site •U npacking the ColorP ASS • ColorP ASS front and back overview Installation sequence F amiliarize yourself with this chapter and Chapter 3 of this guide before you attempt an installation.
2-2 2 Preparing f or Installation F IGURE 2-1 Recommended installation steps and references Mac OS computers PC computers UNIX work stations ColorP ASS Full ColorP ASS functionality U npack the ColorP.
2-3 2 Checking the customer site Checking the customer site Before you install the ColorP ASS, check site conditions and inform the customer of any installation requirements.
2-4 2 Preparing f or Installation Network ❑ What is the network cable and connection type? •U nshielded twisted pair for 100/1000BaseT ❑ Is the network connection r eady and tested for ColorP AS.
2-5 2 Unpacking the ColorP ASS Unpacking the ColorP ASS The ColorP ASS is assembled and shipped from the factor y in a box that includes all necessary cables and documentation, as shown in F igure 2-2 on page 2-6. T O UNPACK THE C OLOR PASS 1. Open the box and r emov e the packing material.
2-6 2 Preparing f or Installation F IGURE 2-2 Contents of ColorP ASS shipping box ColorP ASS Pow er cable(s) Copier interface cable Media package.
2-7 2 Front and back panels Fr ont and back panels After unpacking the ColorP ASS, familiarize yourself with the front and back panels before you connect it to the copier.
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3 Preliminary check out 3-1 After you unpack or service the ColorP ASS, power on the system and allow it to start completely before you connect the ColorP ASS to the copier and the network. Pr eliminary checkout The following procedur e describes how to connect power and start the ColorP ASS.
3-2 3 Connecting the ColorP ASS 3. P ow er on the ColorP ASS by pressing the po wer button on the front panel. The power supply automatically senses the corr ect voltage. Allow startup to proceed without interruption. Do not press any buttons on the Control P anel while the system is starting.
3-3 3 Connecting to the copier Connecting to the copier After completing the preliminary checkout, connect the ColorP ASS to the copier. The ColorP ASS communicates with the copier through a cable from the ColorP ASS copier interface board to the interface port on the copier.
3-4 3 Connecting the ColorP ASS V erifying the connection After you connect the ColorP ASS to the copier, print the T est P age and the Configuration page to verify that the connection between the ColorP ASS and the copier is good.
3-5 3 V erifying the connection T O PRINT THE T EST P AGE 1. P ow er on the copier and allow it to w arm up. 2. P ow er on the ColorP ASS using the power b utton on the front panel (see page 3-1). 3. Make sur e that the copier is not in use and that the Info scr een on the ColorP ASS Control P anel reads Idle .
3-6 3 Connecting the ColorP ASS T O PRINT A C ONFIGURATION PAGE 1. P ow er on the copier and allow it to w arm up. 2. Make sur e the Service Mode COPIER > OPTION > REMOTE on the copier is set to “2.” 3. P ow er on the ColorP ASS by pressing the po wer button on the front panel (see page 3-1).
3-7 3 Installing additional options Installing additional options If the customer has purchased additional options, install those before connecting the ColorP ASS to the network. For installation instructions, see the documentation included in each option kit.
3-8 3 Connecting the ColorP ASS T O CONNECT A TWISTED PAIR CABLE T wisted pair (unshielded twisted pair cable for 100/1000BaseT) uses an RJ-45 connector that connects to the back of the ColorP ASS (see Figure 3-5 on page 3-7). 1. Shut down and po wer o ff the ColorP ASS before connecting it to an y network device (see page 3-16).
3-9 3 Using the Contr ol P anel Using the Contr ol P anel Once you install the ColorP ASS and verify that it powers up corr ectly , you can use the Control P anel to access and monitor different functions. The current status of the ColorP ASS and Setup information are displayed in the ColorP ASS display window.
3-10 3 Connecting the ColorP ASS Activity light The activity light indicates current activity . If the light is: Buttons Flashing or solid red An error has caused printing to be disabled. The activity light also flashes red briefly during startup. Solid green The ColorP ASS is idle or star ting up.
3-11 3 Using the Contr ol P anel Control P anel screens and icons When the ColorP ASS is in Print mode, you can pr ess the Menu button to cy cle through four screens: three status scr eens (Info, RIP , and Print) and the F unctions menu. When the ColorP ASS is idle, pressing the Menu button cy cles between the Info screen and the Functions menu.
3-12 3 Connecting the ColorP ASS The display window screens and icons ar e: Alert Status If a problem occurs during printing or processing, the Alert Status scr een is activated, displaying an error message. F or information on user error messages, see the J ob Management Guide .
3-13 3 Using the Contr ol P anel Info S tatus The Info S tatus screen displays information about the server’ s current activity and software v ersion. This screen is always active, and it appears in the display window when no other screen is selected.
3-14 3 Connecting the ColorP ASS Functions menu The Functions menu allo ws you to per form a variety of administrative functions that do not affect the print jobs of other users. U se the U p and Down buttons to scroll thr ough the list of functions. P ress the line selection button next to the function you want to select.
3-15 3 Using the Contr ol P anel Resume Printing— Reestablishes communication betw een the copier and the ColorP ASS so that the system continues processing and printing jobs following Suspend Printing .
3-16 3 Connecting the ColorP ASS Shutting down and r estarting The ColorP ASS will probably be left on all the time at the customer site. Remember that when the ColorP ASS is powered off, networ k access to the copier is interrupted.
3-17 3 Shutting down and r estarting T O RESTART THE C OLOR PASS 1. If the ColorP ASS is already on, make sur e it is not receiving, processing, or printing a document. When Printing or Ripping appears on the Control P anel, the ColorP ASS is currently processing a print job.
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4 Overvie w 4-1 G enerally , the ColorP ASS requires no regular service or maintenance. U se the procedures in this chapter to inspect, remo ve, reseat, and replace major har dware components, as well as install system software.
4-2 4 Service Procedur es F IGURE 4-1 Exploded view of ColorP ASS components 20 1 6 14 7 12 13 11 5 21 Key 1. Front panel 2. User interface boar d 3. DVD driv e 4. DVD driv e ribbon cable 5. P ower , reset, and speaker cables 6. HDD brack et 7. Side panel (left) 8.
4-3 4 Accessing components Accessing components The ColorP ASS includes three removable panels: right and left side panels and the fr ont panel. (Y ou do not need to remov e the top panel in order to access other components. T o r eplace the top panel, see page B-1.
4-4 4 Service Procedur es T O SHUT DOWN THE C OLOR PASS Always verify that the ColorP ASS is not in use before you shut it down. 1. Make sur e that the Info scr een reads Idle . When Printing or Ripping appears on the Control P anel, the ColorP ASS is currently processing a job.
4-5 4 Accessing components T O OPEN THE C OLOR PASS 1. Make sur e you hav e pow ered o ff the ColorP ASS (see page 4-4) and r emoved all the cables from the back panel. 2. Place the ColorP ASS in its normal operating position on a flat, antistatic surface .
4-6 4 Service Procedur es F IGURE 4-2 Remo ving the left side panel Left side panel Scre ws.
4-7 4 Accessing components The ColorP ASS is shipped from the factor y with a standard board configuration, as shown in F igure 4-3. If optional components are installed, see the documentation included in each option kit.
4-8 4 Service Procedur es Removing the fr ont panel Y ou need to remove the front panel in or der to remove the follo wing components: • Control P anel buttons •J e w e l •R eset and power switc.
4-9 4 Accessing components T O REMOVE THE FRONT PANEL 1. Make sur e the ColorP ASS is standing in its normal operating position. 2. Shut down the ColorP ASS (see page 4-4). 3. Remov e the left and right side panels (see page 4-5). 4. Bend the front panel tabs outw ard to r elease them from the slots in the chassis .
4-10 4 Service Procedur es T O REPLACE THE FRONT PANEL 1. Make sur e the Control P anel buttons are attached to the user interf ace board (see page 4-55).
4-11 4 Checking internal connections Checking internal connections The most common causes of hardware pr oblems are faulty and loose connections. Before you conclude that any board or component has failed, r emove, inspect, and r eseat all appropriate connections, and then check whether the problem still occurs.
4-12 4 Service Procedur es F IGURE 4-6 Cable connections Cable ke y From To 1. P ower supply cable P ower supply a. 4-pin connector—CPU power (P2) b. 20-pin connector—Motherboard po wer (P1) c. 4-pin connector—DVD drive d. 4-pin connector—HDD 2.
4-13 4 Checking internal connections T O CHECK MOTHERBOARD DIMM CONNECTIONS 1. Check that all DIMMs are lock ed. If any DIMMs ar e loose , release and r eseat them. The DIMMs on the motherboard are held in place b y levers at each end. 2. T o release a DIMM, push outwar d on the lever s on each side of the DIMM.
4-14 4 Service Procedur es Restoring and v erifying functionality after service Conclude your inspection and service by reassembling and verifying the ColorP ASS. Reassembling the sy stem U se the following procedure to r eassemble the ColorP ASS after inspection or ser vice.
4-15 4 Restoring and verifying functionality after service F IGURE 4-8 Replacing the left side panel Round corner on chassis Scre ws Left side panel.
4-16 4 Service Procedur es V erifying functionality Before you leav e the customer site, make sure you have completed the steps outlined in F igure 4-9. If you ar e unable to complete a step, determine the reason and corr ect the problem before continuing.
4-17 4 Removing and r eplacing boards Removing and r eplacing boards This section includes procedures for r emoving and replacing the follo wing boards: • Copier interface board •U ser interface board •M otherboard F or information on installing option boards, see the separate installation instructions provided with those boar ds.
4-18 4 Service Procedur es T O REMOVE THE COPIER INTERFACE BOARD 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Make sur e the copier interface cable is r emov ed from the back o f the ColorP ASS. 3. Remov e the board mounting br acket scr ew fr om back panel slot 3.
4-19 4 Removing and r eplacing boards User interf ace board The user interface board pro vides the interface between the ColorP ASS and the user . The front of the UIB contains circuitry for the follo.
4-20 4 Service Procedur es T O REMOVE THE USER INTERFACE BOARD N OTE : The UIB is attached to a remov able bracket. Y ou do not need to remove the bracket when remo ving or replacing the UIB. 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5).
4-21 4 Removing and r eplacing boards T O REPLACE THE USER INTERFACE BOARD 1. Attach the UIB cable to the connector on the UIB . Make sure the connector lev ers close securely around the cable connector . 2. Place the UIB against the brack et and align the mounting holes with the four mounting posts (see Figure 4-12 on page 4-20).
4-22 4 Service Procedur es Service Pr ocedures 4 Motherboar d The motherboard has one I ntel P entium 4 2GHz CPU that controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the ColorP ASS and external devices.
4-23 4 Motherboard F IGURE 4-15 Diagram of the ColorP ASS motherboard Key 1. Ke yboard/mouse (option) 2. USB connectors (ES-1000) 3. Par allel port (dongle); COM ports (male = ED-100; female = optional monitor) 4. 10/100/1000BaseT Ethernet port 5. Not used 6.
4-24 4 Service Procedur es T O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the front panel (see page 4-8).
4-25 4 Motherboard T O REMOVE THE MOTHERBOARD N OTE : This procedure assumes that you hav e already performed the procedure “T o remo ve boards and cables from the motherboar d” on page 4-24.
4-26 4 Service Procedur es Replacing the motherboard F ollow the procedures in this section to replace the motherboar d. F ailure to follow the instructions in this section may corrupt the system (not easily repaired in the field).
4-27 4 Motherboard T O REPLACE THE MOTHERBOARD 1. Slide the DVD driv e a few inches out the fr ont of the chassis (see Figur e 4-29 on page 4-52). 2. Install the motherboard in the chassis . Angle the motherboard so the back panel connectors on the motherboar d fit into the cutouts in the back of the chassis (see F igure 4-16 on page 4-25).
4-28 4 Service Procedur es T O REPLACE BOARDS AND CABLES 1. Replace the follo wing cables to the motherboard: • CPU power cable (4-pin, P2) • Motherboard po wer cable (20-pin, P1) • UIB ribbon cable ( JP20) •D VD drive ribbon cable (SEC_IDE) • HDD ribbon cable (PRI_IDE) N OTE : The HDD ribbon cable has two sections.
4-29 4 Motherboard V erifying new motherboard installation and updating the s ystem After you install a new motherboard and reassemble the system, y ou need to: •V erify the ne w motherboard installation in S ervice Mode (requires the dongle shipped with the new motherboard).
4-30 4 Service Procedur es Entering Service Mode U se the following procedure after installing a new motherboar d to verify that the system functions properly . T O ENTER S ERVICE M ODE AND VERIFY THE SYSTEM 1. Unpack the dongle that shipped with the new motherboar d and connect it to the parallel port on the back panel (see Figure 4-17).
4-31 4 Motherboard 2. P ow er on the ColorP ASS. When the following scr een displays, the ColorP ASS is in Service Mode . 3. Connect the ColorP ASS to the copier and print the T est Page (see page 3-4).
4-32 4 Service Procedur es Updating the sy stem After you have verified that the system functions properly with the new motherboar d, you must update the system by performing the following procedur e.
4-33 4 Motherboard 7. At the message “Update Complete!” select OK. 8. Scroll to Exit and select OK. 9. At the message “Remo ve CD and r ecy cle pow er ,” remo ve the CD and shut do wn the ColorP ASS (see page 4-4). 10. Remov e the dongle and mark it “used” by peeling o ff the circle on the label.
4-34 4 Service Procedur es Replacing parts on the motherboard This section describes how to remo ve and replace the DIMM, CPU, and battery on the motherboard. Befor e performing any of these procedures, shut down and open the ColorP ASS (see page 4-4 and page 4-5).
4-35 4 Motherboard T O REPLACE A DIMM 1. T o release a DIMM, push outwar d on the lever s on each side of the DIMM. F IGURE 4-19 Releasing a DIMM 2. Pull the DIMM straight out o f the socket. 3. T o replace a DIMM, insert the DIMM straight into the sock et and close the lever s at each side to lock it into place .
4-36 4 Service Procedur es Motherboard CPU The CPU is installed in a Zero Insertion F orce (ZIF) socket on the motherboard. Befor e r emo ving the CPU from its socket, disconnect the CPU fan cable from the motherboard and remo ve the cooling assembly from the CPU socket (see page 4-37).
4-37 4 Motherboard T O REMOVE A CPU 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. P osition the ColorP ASS so that it is laying on its side and the components inside the chassis are f acing up. 3. Remov e the CPU fan cable fr om motherboard connector F AN1 or FAN4.
4-38 4 Service Procedur es T O REPLACE A CPU 1. Raise the socket le ver . 2. Insert the CPU into the socket. Make sure y ou align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see F igure 4-21). 3. Low er the socket le ver to secur e the CPU.
4-39 4 Motherboard 4. Replace the CPU cooling assembly: 5. Connect the CPU fan cable to the motherboar d connector F AN1 or F AN4. If you are installing a new CPU, secure the fan cable using a tie-wrap . The tie-wrap prevents the fan cable from interfering with the CPU fan.
4-40 4 Service Procedur es Motherboard battery The battery on the motherboard is located at BT1. T o replace it, use a 3V manganese dioxide lithium coin cell battery (Sony ® CR2032 or equivalent). CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
4-41 4 Motherboard Motherboard jumper s The following table shows the factory default configuration for specific motherboard jumpers. N o other jumpers are used. J umper configurations should not be changed. Jumper Jumper area Description (default configur ation) JP1 • Clear CMOS and password.
4-42 4 Service Procedur es Fa n A fan mounted inside the ColorP ASS chassis draws air into the ColorPASS to cool components. The fan runs continuously when the system is on.
4-43 4 P ow er supply Po wer supply The fan-cooled 350-watt power supply has an automatic input voltage selection cir cuit. The input voltages are 90-135V AC and 180-265V AC. Checking voltages Y ou can check power supply functionality using a multimeter at the power cable connectors supplying power to the motherboar d, CPU, HDD, and DVD drive.
4-44 4 Service Procedur es Removing and r eplacing the pow er supply This section describes how to remo ve and replace the power supply . T O REMOVE THE POWER SUPPLY 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the 4-pin pow er cable from the HDD.
4-45 4 P ow er supply 7. Locate the reusable tie wr ap you r emov ed earlier and use it to attach the loose section of the power cable to the chassis support beam (see Figur e 4-24 on page 4-45). G ather the cable against the support beam with the tie wrap, and then thread the tie wrap to secure the cable.
4-46 4 Service Procedur es Har d disk drive The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. A vailable space on the HDD is displayed on the Control P anel.
4-47 4 Hard disk driv e F IGURE 4-25 ColorP ASS HDD The HDD is mounted inside a bracket below the D VD drive. If you are replacing the HDD with a new one, you will need: • The appropriate system software and documentation for the ColorP ASS you are servicing.
4-48 4 Service Procedur es T O REMOVE THE HDD 1. If you ar e remo ving the HDD in order to install a ne w drive , first give the netw ork administrator the opportunity to print the Job Log and to sav e any custom simulations .
4-49 4 Hard disk driv e 6. Remov e the four sc rews that attach the HDD to the HDD bracket. (See Figur e 4-27.) F IGURE 4-27 Remo ving the HDD from the HDD bracket 7. Remov e the HDD from the HDD br acket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover .
4-50 4 Service Procedur es T O REPLACE THE HDD N OTE : Do not install a new HDD and a ne w motherboard at the same time. If y ou suspect that the ColorP ASS needs a ne w HDD and a new motherboard, first install the new HDD and install system software.
4-51 4 DVD driv e DVD driv e The DVD driv e is mounted in an enclosure inside the chassis above the HDD. The DVD driv e is used to install system software onto the HDD.
4-52 4 Service Procedur es T O REMOVE THE DVD DRIVE 1. Shut down and open the ColorP ASS (see page 4-4 and page 4-5). 2. Remov e the front panel (see page 4-8). 3. Remov e the 4-pin pow er supply cable from the D VD drive . 4. Remov e the DVD driv e ribbon cable fr om the DVD driv e by pulling the connector (not the cable) straight out.
4-53 4 DVD driv e T O REPLACE THE DVD DRIVE 1. If you ar e installing a new D VD drive , remov e the guide rails fr om the old DVD driv e and install them on the new driv e . F IGURE 4-30 Exploded view of the DVD driv e 2. Align the DVD driv e with its slot in the front o f the chassis (see Figure 4-29 on page 4-52).
4-54 4 Service Procedur es J ewel Some upgrades or product modifications may r equire you to replace the jew el on the front panel. The following procedure describes ho w to replace the jewel. F IGURE 4-31 Fr ont panel je wel T O REPLACE FRONT PANEL JEWEL 1.
4-55 4 Control P anel buttons Control P anel buttons The Control P anel buttons attach directly to the front of the UIB and extend through channels in the front panel.
4-56 4 Service Procedur es System so ftwar e service System software r esides on the HDD and is backed up the first time you power on the ColorP ASS from the factor y . If necessary , you can restore the backup using the Restor e system option on the Restore/U pdate Server Software CD.
4-57 4 System so ftwar e service • Compatibility —When upgrading the system software, make sure the latest user software is installed onto all computers that print to the ColorP ASS. Using incompatible versions of the system and user software may r esult in system problems.
4-58 4 Service Procedur es 5. Select Restore s ystem fr om the follo wing menu. 6. When the message “ All date will be deleted. Continue?” appears on the Control P anel, make sur e “Y es” is displayed, and then select OK. The restore backup pr ocess begins immediately .
4-59 4 System so ftwar e service Installing sy stem softw are The System Softwar e CDs include the system software and fonts. U se the System Software CDs when: •Y ou r eplace the HDD •Y ou upgrad.
4-60 4 Service Procedur es 5. When the follo wing screen appear s, mak e sure “Y es” is displayed and then select OK. The installation process begins immediately . Allow the ColorP ASS to proceed without interruption. This segment takes approximately 3 to 5 minutes.
5-1 5 The Tr oubleshooting process This chapter identifies the source of common problems that may occur with the ColorP ASS and suggests ways of correcting them. The Tr oubleshooting process The ColorP ASS is a ser ver for copiers, and is generally part of a configuration like the one shown below .
5-2 Tr oubleshooting 5 Pr eliminary on-site checkout Most pr oblems with the ColorP ASS are caused by loose board or cable connections; therefore, this section describes the quick checks y ou can do to locate and fix obvious problems.
5-3 5 Preliminary on-site check out Checking external connections Before r emoving the side and front panel of the ColorP ASS to check internal components, first eliminate the most obvious sources of problems.
5-4 Tr oubleshooting 5 Checking internal components To check the internal components, you must remove the side and front panels of the ColorP ASS. B efore you r emove the ColorP ASS’ s panels, be aware of the safety precautions you should take when handling the ColorP ASS.
5-5 5 Preliminary on-site check out Inspecting the sy stem If y our initial checks of the cable and boar d connections do not fix the problem, you may need to inspect the system on a component-by-component basis, as described in T able 5-1.
5-6 Tr oubleshooting 5 • All replaceable parts are: •P r esent •P r operly aligned •I nstalled securely •I nstalled on the appropriate site • The correct part for the system •P r operly .
5-7 5 Preliminary on-site check out CPU is: •P r esent •W ell-seated •A ppears undamaged The CPU cooling unit is: •W ell-aligned •F irmly attached CPU with cooling assembly , page 4-36 F an .
5-8 Tr oubleshooting 5 The HDD required is: •P r esent • Correctly installed •A ppears undamaged •J umpered as the master (primary) according to label HDD ribbon cable is: •P r esent •F ir.
5-9 5 Preliminary on-site check out Each cable required: •I s present •I s installed in the correct connector •I s well-seated •A ppears undamaged (including connectors) UIB cable, page 4-12 H.
5-10 Tr oubleshooting 5 If included in the system, the required mouse, monitor , and keyboard are present and appear undamaged. The cables required: •A re present •A re installed in the correct co.
5-11 5 Preliminary on-site check out Normal startup sequence When you power on or r eboot the ColorP ASS, the system r uns the following startup routine on the Control P anel.
5-12 Tr oubleshooting 5 Err or messages and conditions To address specific error messages or conditions, see T able 5-2 on page 5-13. Use the table to locate the problem or symptom you want to fix, read about the possible causes, and then perform the suggested actions to solve the problem.
5-13 5 Error messages and conditions T ABLE 5-2 ColorP ASS error messages and conditions Symptom P ossible cause Suggested action Beep codes 1 short beep at startup BIOS has passed its self-diagnostics. No action necessary . 6 beeps at startup (5 short beeps followed by 1 long beeps) Bad or missing DIMM(s).
5-14 Tr oubleshooting 5 Startup (cont.) System stops responding at this screen (the version string at the base of the screen is not displayed). If the system hangs with the version string not displayed, the code resident on the user interface board has most likely been corrupted.
5-15 5 Error messages and conditions Startup (cont.) System stops responding at one of these screens. P ossibly one of the following: • Corrupt system software •F aulty HDD •F aulty motherboar d 1. Recheck all cables and connections. 2. If the problem per sists, restor e backup system softw are (see page 4-57).
5-16 Tr oubleshooting 5 Control P anel Messages (cont.) System hangs with Creating backup on the Control P anel. P ossibly one of the following: • Lost communication with HDD during startup after installing system software and selecting language. This could be caused by: –F aulty HDD ribbon cable –F aulty HDD –Corrupt system software 1.
5-17 5 Error messages and conditions DVD driv e DVD drive is not responding, cannot be located, or the busy LED on the drive remains lit. P ossibly one of the following: •A CD is stuck in the DVD drive • Cable connections to the DVD drive are loose or ribbon cable is faulty •D VD drive is faulty •M otherboard is faulty 1.
5-18 Tr oubleshooting 5 Network Keep in mind the following if you suspect a networ k problem: •I f the ColorPASS does not appear in the list of printers on the network, ther e may be another device on the network with the same Ethernet har dware address.
5-19 5 Error messages and conditions Network (cont.) System starts up slowly then displays one or more DHCP error messages on the Control P anel. P ossibly one of the following: •N etwork cable or c.
5-20 Tr oubleshooting 5 Printing N OTE : Intermittent print quality and color quality problems are difficult to trace. B efore you try to troubleshoot print quality problems, print a color test page to make sure that the copier does not need servicing or adjusting.
5-21 5 Error messages and conditions Printing (cont.) A print job stalls or stops after one or a few pages. P ossibly one of the following: •A PostScript or application err or •S ystem software is corrupted 1. Cancel the ColorP ASS print job. 2. If this fails to clear the pr oblem, reboot the ColorP ASS (see page 3-17).
5-22 Tr oubleshooting 5 Diagnostic tools Additional diagnostic tools are av ailable through the ColorP ASS Functions menu. These include copier interface board diagnostics, E-mail log diagnostics, and printing a T est P age.
5-23 5 Diagnostic tools T est E-mail This diagnostic tool allows you to perform a quick test of the ColorP ASS E-mail feature without actually having to scan a document off the copier glass and e-mail it over a network. T est E-mail diagnostic causes the system to send an e-mail to itself.
5-24 Tr oubleshooting 5 4. T o print the E-mail Log, press the Menu button once (see “U sing the Control P anel” on page 3-9). The Functions menu appears . 5. Press the line selection b utton to the right of Print P ages, and then scroll to select E-mail Log.
5-25 5 Diagnostic tools Printing the T est Page O nce you have connected the ColorP ASS to the copier, you should print the T est P age to verify that the interface between the copier and the ColorP ASS is working properly . The T est P age is a file that resides on the HDD and is printed to the copier using the settings configured in Setup .
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A Hardw are featur es A-1 This appendix provides an o ver view of ColorP ASS features. Har dwar e features •S ingle P entium 4 CPU—2GHz •M emory—512MB • An RJ-45 connector for 10/100/1000Mbp.
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B Procedur es B-1 This appendix describes how to replace the top panel and the plastic piece of a side panel on the ColorP ASS. Pr ocedures Y ou may need to replace the top panel or the plastic piece of a side panel if the plastic becomes damaged. The following procedures describe ho w to remove and r eplace these plastic parts.
B-2 B Replacing top and side plastics T O ASSEMBLE A SIDE PANEL 1. Place the new plastic piece on a flat, padded surf ace . 2. Correctly position the metal piece , and then place it on top of the plastic piece . Align the hook and post holes in the metal piece with the hooks and posts on the plastic piece.
B-3 B Procedur es T O REMOVE AND REPLACE THE TOP PANEL 1. Shut down the ColorP ASS (see page 4-4). 2. Remov e the left side panel (see page 4-5). 3. Remov e the scre w that attaches the top panel to the chassis. 4. Lift the top panel off o f the chassis.
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I-1 Numerics 10/100/1000BaseT 2-4, 3-7 to 3-8 A AC power 5-3 activity light 2-7, 3-9 to 3-10, 4-19 Alert screen 3-11 to 3-12 AppleT alk 1-1, A-1 B back panel connectors 2-7, 4-7, 5-3 slot assignments .
I-2 Index copier interface board cable 2-5, 3-3 connector 2-7, 3-3, 4-7, 4-11, 4-17 to 4-18 description 1-2, 4-17 diagnostics 5-22 extender 4-18 removing 4-18 replacing 4-18 CPU 4-36 to 4-39 cooling a.
I-3 Index J ob log 3-14 P rint P ages 3-14 Resume P rinting 3-15 Run Diagnostics 3-15 Scan J ob 3-14 Shut Do wn 3-15 Suspend P rinting 3-14 test E-mail diagnostics 3-15 test interface board diagnostic.
I-4 Index P panels replacing plastics on B-1 PCI connectors (PCI1 — PCI 5) 4-11 PDF 1-1, 1-3 plastics replacing on side panel B-1 replacing top panel B-1 P ostScript printing files 1-3 screen fonts.
I-5 Index software Media package 2-5 to 2-6 system 4-1, 4-56 user 2-4, A-1 speaker motherboard connection 4-10, 4-12 on front panel 4-9 to 4-10 specifications A-1 startup 3-1 normal sequence 5-11 Sus.
I-6 Index.
Ein wichtiger Punkt beim Kauf des Geräts Canon COLORPASS-Z6000 PS-NX6000 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Canon COLORPASS-Z6000 PS-NX6000 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Canon COLORPASS-Z6000 PS-NX6000 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Canon COLORPASS-Z6000 PS-NX6000 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Canon COLORPASS-Z6000 PS-NX6000 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Canon COLORPASS-Z6000 PS-NX6000 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Canon COLORPASS-Z6000 PS-NX6000 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Canon COLORPASS-Z6000 PS-NX6000. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Canon COLORPASS-Z6000 PS-NX6000 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
