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Title Page Installing and Using for Solstice Enterprise Manager on Solaris ® 00-Instl_SEM-Solaris_Book Page i Monday, October 5, 1998 11:41 AM.
00-Instl_SEM-Solaris_Book Page ii Monday, October 5, 1998 11:41 AM.
i Notice Cabletron Systems r eserves the right to make changes in speciÞcations and other information contained in this document without prior notice. The reader should in all cases consult Cabletr on Systems to determine whether any such changes have been made.
ii Restricted Rights Notice (Applicable to licenses to the United States Government only .) 1. Use, duplication, or disclosure by the Government is subject to r estrictions as set forth in subparagraph (c) (1) (ii) of the Rights in T echnical Data and Computer Software clause at DF ARS 252.
iii Contents Chapter 1 Intr oduction to SPECTRUM f or Solstice Enterprise Manager on Solaris Using this Guide .....................................................................................1-2 WhatÕs NOT in this Guide . . . ....................
Contents iv Using SPMA Applications in a Stand-alone Mode ......................... 2-20 WhatÕs Next? ......................................................................................... 2-21 Chapter 3 Getting Star ted Creating Cabletr on Network Objects .
Contents v The SPMA Launcher Database........................................................... 4-22 Changing the Polling Rate ........................................................... 4-23 Sorting the Devices Listed in the Database ...............
Contents vi 00-Instl_SEM-Solaris_Book Page vi Monday, October 5, 1998 11:41 AM.
1-1 Chapter 1 Intr oduction to SPECTR UM f or Solstice Enterprise Manager on Solaris How to use this guide; manual conv entions; contacting the Cabletron Systems Global Call Center SPECTRUM ¨ for Sol.
Introduction to SPECTRUM for Solstice Enterprise Manager on Solaris 1-2 Using this Guide views themselves, via the Glyph menu; or , for operation in stand-alone mode, from the Stand-alone Launcher or the command line.
Introduction to SPECTR UM for Solstice Enterpr ise Manager on Solaris Using this Guide 1-3 The System Message Reference Guide explains the source of a variety of error and informational messages you may see; corr ective user action is also provided, wher e appropriate.
Introduction to SPECTRUM for Solstice Enterprise Manager on Solaris 1-4 Y ear 2000 Compliance devices. This Appendix also describes how to create a generic SNMP icon for general SNMP stack management of third-party devices. What’ s NO T in this Guide .
Introduction to SPECTR UM for Solstice Enterpr ise Manager on Solaris Conv entions 1-5 workstationÕs system time value to display the time and date of the last contact change Ñ will now display these date values with eight digits (05/31/1998) instead of six (05/31/98).
Introduction to SPECTRUM for Solstice Enterprise Manager on Solaris 1-6 Conv entions re-size the information in the window; it just changes the amount of information that can be displayed (see Figure 1-1 ). When you shrink a window , scr oll bars will appear as necessary so that you can scroll to view all the information that is available.
Introduction to SPECTR UM for Solstice Enterpr ise Manager on Solaris Conv entions 1-7 Figure 1-2. The History W indow Launching Documentation The SPMA documentation set is now provided in electr onic format and installed with your SPMA program Þles, along with AdobeÕs Acrobat Reader application.
Introduction to SPECTRUM for Solstice Enterprise Manager on Solaris 1-8 Conv entions Using the Mouse The UNIX mouse has three buttons. Pr ocedures within the SPMA document set refer to these buttons as follows: Figure 1-3. Mouse Buttons If youÕre using a two-button mouse, donÕt worry .
Introduction to SPECTR UM for Solstice Enterpr ise Manager on Solaris Getting Help 1-9 mouse button to use. All other panels from which menus can be accessed, and all buttons which do not provide access to menus, will operate according to SPMA convention, as documented.
Introduction to SPECTRUM for Solstice Enterprise Manager on Solaris 1-10 Getting Help For additional information about Cabletron Systems pr oducts, visit our W orld W ide W eb site: http://www .cabletron.com/ . For technical support, select Service and Support .
2-1 Chapter 2 Installing SPECTR UM f or Solstice Enterprise Manager Hardware and softw are requirements; installation procedures; installing SPMA modules f or stand-alone operation Beginning with the 3.2rev1 r elease, SPMA applications are now sold and shipped as a single part number which includes all available applications and device support.
Installing SPECTRUM for Solstice Enterprise Manager 2-2 Installation Prerequisites Installing SPMA Files on y our W orkstation Whether youÕre installing SPECTRUM for Solstice Enterprise Manager on So.
Installing SPECTR UM for Solstice Enterpr ise Manager Preparing Y our Workstation f or Installation 2-3 applications simultaneously , you may improve performance by assigning additional swap space.
Installing SPECTRUM for Solstice Enterprise Manager 2-4 Preparing Y our Workstation f or Installation T o Install from a Local CD-R OM Drive 1. Log on to the workstation as root. 2. Create a directory for the CD mount point b y typing: mkdir /cdrom 3.
Installing SPECTR UM for Solstice Enterpr ise Manager Preparing Y our W or kstation f or Installation 2-5 5. If y ou did not star t the windowing en vironment as root you will also need to giv e root .
Installing SPECTRUM for Solstice Enterprise Manager 2-6 Preparing Y our Workstation f or Installation 5. Log on to the target workstation as root. 6. Create a directory for the CD mount point b y typing: mkdir /cdrom 7. Chec k to make sure that the DISPLA Y environment v ariable is set to the hostname of your w orkstation by typing echo $DISPLA Y .
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-7 9. Mount the CDR OM drive workstation using the f ollowing command: if you are using a Solaris machine as the CD drive w orkst.
Installing SPECTRUM for Solstice Enterprise Manager 2-8 Installing SPMA The Install Platf or m Selection window , Figure 2-1 , will be displa yed. Figure 2-1.
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-9 Figure 2-2. Install Product Selection W indow 4. Clic k on Next to proceed with installation; an Install Configuration window lik e the example shown Figure 2-3 will appear .
Installing SPECTRUM for Solstice Enterprise Manager 2-10 Installing SPMA Figure 2-3. Install ConÞguration window 5. Y ou can change the director y you are installing to b y either clicking on Br owse and selecting a new directory , or by typing in the path of the new directory in the Install to: field.
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-11 ! CA UTION We strongly recommend that you install to the default /usr directory.
Installing SPECTRUM for Solstice Enterprise Manager 2-12 Installing SPMA 6. T o proceed with the installation click on Install . Progress will be repor ted via the status bar at the bottom of the Install Configuration window (see Figure 2-5 ). Figure 2-5.
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-13 Integrating SPMA with Solstice Enterprise Manager Several Solstice Enterprise Manager Þles and directories must be updated to include the information used to run SPMA.
Installing SPECTRUM for Solstice Enterprise Manager 2-14 Installing SPMA Second, you will be prompted to r e-initialize Solstice Enterprise Manager to complete the integration process. If you choose to re-initialize, the integration script will r un the em_services -r command for you immediately , and SPMA will be ready to run.
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-15 The CTRONDB variable deÞnes the directory in which SPMA will store the various database Þles cr eated and maintained by its.
Installing SPECTRUM for Solstice Enterprise Manager 2-16 Installing SPMA For all shells, be sure you have logged in with the user name that you will use to run SPMA, then use your favorite text editor to do the following: F or C Shell Make the following entry in your .
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-17 A Note About En vironment V ariables (For Previous User s Only!) As mentioned above, all necessary environment variables ar e now set automatically (and temporarily) each time you launch an application.
Installing SPECTRUM for Solstice Enterprise Manager 2-18 Installing SPMA T esting f or and Correcting P otential NIS Prob lems In some network environments, NIS servers can take a signiÞcant amount of time to resolve host names to IP addresses.
Installing SPECTR UM for Solstice Enterpr ise Manager Installing SPMA 2-19 a. During installation, a default rc.ctr on file was copied to the /usr/ctron/conf director y; mov e this file to the location and name specified below: /usr/ctron/conf/rc.ctron to /etc/rc3.
Installing SPECTRUM for Solstice Enterprise Manager 2-20 Using SPMA Applications in a Stand-alone Mode By def ault, the pnisd daemon will cop y the NIS database to the /tmp director y on the local machine, and will refresh the database e very 5 minutes.
Installing SPECTR UM for Solstice Enterpr ise Manager What’ s Next? 2-21 installation procedur e described above. SpeciÞc commands for starting each application are included in the SPMA T ools Guide and in each device- and application speciÞc User Õ s Guide ; the Stand-alone Launcher is described in Chapter 4, Using the Stand-alone Launcher .
Installing SPECTRUM for Solstice Enterprise Manager 2-22 What’ s Ne xt? 00-Instl_SEM-Solaris_Book Page 22 Monday, October 5, 1998 11:41 AM.
3-1 Chapter 3 Getting Star ted Using SPMA Discov er ; manually creating Cabletron de vice glyphs; configur ing glyph object proper ties; a fe w words about MIB components and community names A Cablet.
Getting Started 3-2 Using the SPMA Discov er Application use the Solstice Enterprise Manager Discover tool to create your network objects, you automatically create glyphs that r epresent your network objects, including Cabletron devices; however , the SEM Discover tool cannot create Cabletr on Systems glyphs.
Getting Star ted Using the SPMA Discov er Application 3-3 Launching SPMA Disco ver The SPMA Discover tool is located in the Solstice Enterprise Manager console T ools menu.
Getting Started 3-4 Manually Creating a Cab letron Systems Glyph SPMA Discover and SmartSwitch 9000 De vices Because each SmartSwitch 9000 module is an intelligent device with its own management capab.
Getting Star ted Configuring Cabletron Glyph Proper ties 3-5 2. Select T ools—>Object P alette to open the Object P alette Viewer . 3. In the Object P alette window , click to select the object you w ant. The Object Configuration T ool windo w , which allows y ou to configure object proper ties, will appear .
Getting Started 3-6 Configuring Cabletron Glyph Proper ties T o access the Object ConÞguration T ool window: 1. Clic k mouse button 3 on the glyph to displa y the Glyph menu. 2. Drag do wn to Object Properties and release; the glyph’ s Object Configuration T ool window , Figure 3-1 , will appear .
Getting Star ted Configuring Cabletron Glyph Proper ties 3-7 For a manually-created glyph, you must assign a glyph Name (either the IP addr ess or hostname associated with the device you wish to mode.
Getting Started 3-8 Configuring Cabletron Glyph Proper ties Assigning or Editing Comm unity Names There ar e three Þelds in the middle of the Object ConÞguration T ool window (in the Object Descrip.
Getting Star ted Configuring Cabletron Glyph Proper ties 3-9 Selecting MIB Agent Files If you plan to use the Solstice SNMP Br owser tool against the Cabletron devices you ar e adding, you may want to assign the appropriate MIB agent Þles to each glyph so that the Br owser can successfully query each deviceÕs MIBs.
Getting Started 3-10 Configuring Cabletron Glyph Proper ties Manuall y Creating Smar tSwitch 9000 Module and Chassis Glyphs Y ou can cr eate a glyph for any individual SmartSwitch 9000 module by sele.
Getting Star ted Configuring Cabletron Glyph Proper ties 3-11 For more information about conÞguring and using the SmartSwitch 9000 chassis Hub V iew , consult the SPMA SmartSwitch 9000 Chassis User Õs Guide .
Getting Started 3-12 Star ting SPMA T ools and Applications Star ting SPMA T ools and Applications Except for SPMA Discover , all SPMA tools and applications are accessible from the Glyph menu, fr om inside the Hub V iew or Bridge V iew , and/or from the command line (for stand-alone mode).
Getting Star ted Star ting SPMA T ools and Applications 3-13 Launching Documentation A new menu option available from the console V iewer window also provides access to all installed SPMA documentation Þles. (Documentation Þles are installed automatically based on the management modules you choose.
Getting Started 3-14 Star ting SPMA T ools and Applications TIP If you select a link via the SPMAdocs.pdf menu file for a document associated with a management module you have not installed, you will be prompted to re-run the install procedure and select the missing module.
4-1 Chapter 4 Using the Stand-alone Launcher Adding de vices to the Launcher database; how to assign the appropriate community names; discov er ing de vices; launching applications from the Launcher a.
Using the Stand-alone Launcher 4-2 About the Stand-alone Launcher About the Stand-alone Launcher The Stand-alone Launcher serves as a kind of simple network map, providing you with a quick view of device status and a database in which to store information about each of the Cabletr on management devices installed on your network.
Using the Stand-alone Launcher About the Stand-alone Launcher 4-3 Figure 4-1. The Stand-alone Launcher W indow , before adding devices Use the new Guide men u f or access to the electronic document set.
Using the Stand-alone Launcher 4-4 About the Stand-alone Launcher The Þrst time you open the Launcher window , the list box will be empty , as shown above; each subsequent time you start the Launcher.
Using the Stand-alone Launcher About the Stand-alone Launcher 4-5 Device T ype Displays the device type: EMME, MRXI-24, TRMM, etc., as detected by the most recent successful poll. Host Name/IP Address Displays the hostname or IP addr ess used to deÞne the device when it was entered in the database.
Using the Stand-alone Launcher 4-6 Adding De vices to the Launcher Database Adding De vices to the Launcher Database There ar e two ways to add devices to the database: you can add them one at a time .
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-7 Figure 4-2. SPMA Launcher Add Device window 2. Enter the de vice’ s Host Name or IP Address , as desired, by clicking in the appropriate selection bo x to place the cursor in the te xt bo x, then entering the value.
Using the Stand-alone Launcher 4-8 Adding De vices to the Launcher Database 4. In the Chassis/Read Comm unity and Write Community fields, enter the community name(s) y ou want the Launcher (and all o.
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-9 5. Clic k on Apply to add the de vice; if the entered IP address or host name is associated with an active de vice, the de vice entr y will immediately appear in the list bo x with its contact status displa yed, and will also be added to the database .
Using the Stand-alone Launcher 4-10 Adding De vices to the Launcher Database accommodate multiple instances of the same MIB component (as occurs in multi-channel Ethernet repeaters or multi-ring T oken Ring devices).
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-11 Adding a SmartSwitch 9000 Chassis If you wish to add an individual SmartSwitch 9000 module to the Launcher , you may do so .
Using the Stand-alone Launcher 4-12 Adding De vices to the Launcher Database Y ou can add both new and pr eviously-deÞned SmartSwitch 9000 Chassis V iews to the Launcher database, as follows: 1. F rom the Launcher menu bar select Edit and drag do wn to Add Device .
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-13 A Special Note About the SmartSwitch 9500 There is one special case in the SmartSwitch 9000 family of devices: the SmartSwitch 9500.
Using the Stand-alone Launcher 4-14 Adding De vices to the Launcher Database Figure 4-3. SPMA Launcher Discover window The initial time you open the Discover window , only the Device T ype list box wi.
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-15 Discover P arameters The SPMA Launcher Discover window , Figure 4-3 , allows you to conÞgure the following discovery parameters: Device T ypes Displays a list of all Device T ypes that are supported by SPMA.
Using the Stand-alone Launcher 4-16 Adding De vices to the Launcher Database and added to the database. Y ou can add multiple SNMP Community Names to this list box, and select only those you wish to use for each discovery session.
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-17 P olling Rate (sec) Displays the interval at which the Stand-alone Launcher will poll the discovered devices once they ar e added to the Launcher database. Y ou can change the polling interval fr om this Þeld; the default polling rate is 600 seconds.
Using the Stand-alone Launcher 4-18 Adding De vices to the Launcher Database T o delete a community name fr om the list box: 1. Clic k on the Delete b utton while a community name is selected to delete a community name from the list bo x.
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-19 3. Press Return or clic k on the Add b utton to add the IP address range to the list bo x. The ranges you set in this window will be sav ed in an IP Address Range database and will appear in the list bo x f or use each time you use the Disco ver T ool.
Using the Stand-alone Launcher 4-20 Adding De vices to the Launcher Database 3. In the IP Address Ranges list bo x, click to select the IP Address Range(s) you w ant to use in the discovery process. Use the selection button to determine whether the search will include all the IP address ranges or only selected IP address ranges .
Using the Stand-alone Launcher Adding De vices to the Launcher Database 4-21 As the discovery progr esses, the Progress Þelds ( V isited and Added ) will increment as appr opriate.
Using the Stand-alone Launcher 4-22 The SPMA Launcher Database The SPMA Launcher Database Once you have added your devices to the database, they will be displayed automatically each time you start the launcher , as illustrated in Figure 4-5 . Figure 4-5.
Using the Stand-alone Launcher The SPMA Launcher Database 4-23 Each time you start the Launcher , an attempt is made to determine the correct device type for all IP addresses in the database.
Using the Stand-alone Launcher 4-24 The SPMA Launcher Database Sor ting the De vices Listed in the Database Initially , devices will appear in the list box in the order they were added, either manually or via the Discover tool.
Using the Stand-alone Launcher Launching Applications 4-25 Launching Applications Once you have added your devices to the database, you can use the Applications menu to launch the applications which are available for the device currently selected in the list box.
Using the Stand-alone Launcher 4-26 Customizing Launcher Menus Just make sure youÕr e in the right directory Ñ /usr/ctron/bin Ñ or that your path environment variable is set up so that all Þles can be located from any dir ectory (/usr/ctron/bin must be included in the P A TH line).
Using the Stand-alone Launcher Customizing Launcher Menus 4-27 4. F ollowing the patter n used in the original, add an additional line f or each application in the f ollowing f or mat: Application <.
Using the Stand-alone Launcher 4-28 Viewing Documentation If you use an argument that is not one of the abo v e , the Launcher will use the argument e xactly as you ha ve entered it.
Using the Stand-alone Launcher Viewing Documentation 4-29 W ith its Guide menu, the Stand-alone Launcher window provides special access to a menu Þle (illustrated in Figure 4-6 ) that pr ovides links to all available documents. Y ou can also access this menu Þle (called SPMAdocs.
Using the Stand-alone Launcher 4-30 Viewing Documentation 00-Instl_SEM-Solaris_Book Page 30 Monday, October 5, 1998 11:41 AM.
A-1 Appendix A Cabletr on Device MIB Agents A complete list of the MIB agent files to select when manually creating a Cab letron de vice glyph; creating a generic SNMP glyph Configuring a Manuall y-.
Cabletron Device MIB Agents A-2 Cabletron De vice MIB Agent T ables modules, by topology type; and one which lists SmartSwitch 9000 modules, also grouped by topology type. When conÞguring a glyph for a device which has a BRIM or HSIM installed, be sure to check the BRIM/HSIM table for any additional Þles that should be selected.
Cabletron De vice MIB Agents Cabletron De vice MIB Agent T ables A-3 EMM-E6 ESXMIM ETWMIM FDMMIM IRBM IRM IRM2 T able A-1. MMAC and Standalone Device MIB Agent T able Device Applicable MIB Agent Files.
Cabletron Device MIB Agents A-4 Cabletron De vice MIB Agent T ables IRM3 MicroMMAC MicroMMAC-T MiniMMAC MRXI MRXI-2 MRXI-22/24 NB20E NB25E T able A-1. MMAC and Standalone Device MIB Agent T able Devic.
Cabletron De vice MIB Agents Cabletron De vice MIB Agent T ables A-5 NBR Series SEHI SEHI100TX SmartMIM-216 T able A-1. MMAC and Standalone Device MIB Agent T able Device Applicable MIB Agent Files ¥.
Cabletron Device MIB Agents A-6 Cabletron De vice MIB Agent T ables SmartSwitch 2000 SmartSwitch 6000 SmartSwitch 7000 T able A-1. MMAC and Standalone Device MIB Agent T able Device Applicable MIB Age.
Cabletron De vice MIB Agents Cabletron De vice MIB Agent T ables A-7 STHI TRBMIM TRMM TRMMIM TRMMIM-1 TRMM-1 TRMM-2 TRMM-4 TRXI T able A-1. MMAC and Standalone Device MIB Agent T able Device Applicabl.
Cabletron Device MIB Agents A-8 Cabletron De vice MIB Agent T ables BRIM/HSIM Modules If you are conÞguring a glyph for a device which has a BRIM or HSIM installed, be sure to check the chart below to determine if additional agent Þles should be selected.
Cabletron De vice MIB Agents Cabletron De vice MIB Agent T ables A-9 Smar tSwitch 9000 De vices NO TE T o create a glyph for any individual SmartSwitch 9000 module, select the appropriate component fr.
Cabletron Device MIB Agents A-10 Cabletron De vice MIB Agent T ables T able A-3. SmartSwitch 9000 Device MIB Agent T able SmartSwitch 9000 Device T ype Applicable MIB Agent Files A TM (9A) Ethernet (9.
Cabletron De vice MIB Agents Cabletron De vice MIB Agent T ables A-11 FDDI (9F) T oken Ring (9T) T able A-3. SmartSwitch 9000 Device MIB Agent T able SmartSwitch 9000 Device T ype Applicable MIB Agent.
Cabletron Device MIB Agents A-12 Creating and Using the Generic SNMP Glyph Creating and Using the Generic SNMP Gl yph Although third-party devices ar e not supported by SPECTRUM for Solstice Enterpris.
Inde x-1 Index A accessing third-party applications 4-26 agent schemas 3-5, A-1 Applications, launching 4-25 automatically-created glyphs 3-1 B Bourne shell 2-14 Bridge views 1-1 C C shell 2-14 Cablet.
Inde x-2 Index H Hardwar e Requirements 2-2 Help 1-9 History button 1-6 Host Name/IP Addr 4-5 hostname 4-7 Hub V iews 1-1 I icon 4-25 icon menu 3-12, 4-25 Installation Prer equisites 2-2 installing wi.
Inde x-3 Inde x T T echnical Support 1-3, 1-9 third-party devices 3-2, A-12 time and date display 1-5 to access the Glyph Ñ> T ools menu 3-12 to launch an SPMA tool or application 3-12 U Uptime 4-.
Inde x-4 Index 00-Instl_SEM-Solaris_Book Page 4 Monday, October 5, 1998 11:41 AM.
Ein wichtiger Punkt beim Kauf des Geräts Cabletron Systems Network Router (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Cabletron Systems Network Router noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Cabletron Systems Network Router - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Cabletron Systems Network Router reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Cabletron Systems Network Router erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Cabletron Systems Network Router besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Cabletron Systems Network Router verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Cabletron Systems Network Router. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Cabletron Systems Network Router gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
