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BASIC USER’S GUIDE MFC-7360 MFC-7360N MFC-7362N MFC-7460DN MFC-7470D MFC-7860DW Not all models are available in all countries. Version C ARL/ASA/NZ.
If you need to cal l Customer Service Please complete the following information for future reference: Model Number: MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN / MFC-7470D / MFC-7860DW (Circle your model number) Serial Number: 1 Da te of Pu rc ha se : Pl ac e o f P ur ch as e: 1 The serial number is on the back of the un it.
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i User’s Guides and where do I find it? Which manual? What’s in it? Where is it? Safety and Legal Read this Guide first. Please read the Safety Instructions be fore you set up your machine.
ii Table of Contents (BASIC USER’S GUIDE) 1 General information 1 Using the documentation ................ ......... ....... ................... ................... ................. 1 Symbols and conventions used in the do cumentation .............
iii 5 Receiving a fax 28 Receive modes ......... ................... ................... .................... ................... .............. 28 Choosing the receive mode .......................... ................... ....................... ......
iv 7 Dialling and storing numbers 42 How to dial ............ ................... ................... .................... ................... .................. 42 Manual dialling ................ ................... .................... ............
v B Troubleshooting 81 Error and maintenance messages ...... ...................... ....................... ................... . 81 Transferring your faxes or Fax Journal report .... ....................... .................... 87 Document Jams .... .
vi Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guid e explains the followi ng features and operatio ns. You can view the Advanced U ser's Guide on th e Documentat ion CD-ROM.
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1 1 1 Using the documentation 1 Thank you for buying a Brot her machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1 The following symbols and conventions are used throughout the docu mentation.
Chapter 1 2 Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide 1 This Basic User's Guide does not contain all the information about the machin e such as how to use the advanced fea tures Fax, Copy, Printer, Scanner, PC-Fax an d Network.
General information 3 1 Note • (Windows ® users only) Your web browser may display a yellow bar at the top of the page that contains a security warn ing about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content , then click Yes in the Security Warning dialo g box.
Chapter 1 4 Accessing Brother Support (Windows ® ) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM. Click Brother Suppor t on the main me nu. The following screen will appear: To access our website (http://www.
General information 5 1 Accessing Brother Support (Macintosh) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM. Double-click the Brother Support icon. The follow ing screen w ill appear: To download and install Presto! PageManager, click Pr esto! PageManager .
Chapter 1 6 Control panel overview 1 MFC-7460DN and MFC-7860DW have the same keys. MFC-7360, MFC-7360N and MFC- 7362N have the same keys. MFC-7470D 1 2 3 6 4 5 7 1 2 3 6 4 5 7 1 2 3 6 4 5 7 8 1 2 3 6 .
General information 7 1 3 6 4 5 7 8 91 0 3 6 4 5 7 8 91 0 1 2 3 6 4 5 7 8 3 6 4 5 7 8 91 0.
Chapter 1 8 1 One Touch key s These 4 keys give you instant access to 8 previously stored numbers. Shift Lets you access One Touch numbers 5 to 8 when held down. 2 FAX keys: Hook or Ho ok/Hold Press before dialling if y ou want to make sure a fax machine will ans wer, and then press Start .
General information 9 1 Volume settings 1 Ring volume 1 You can choose a range of ring volume levels, from High to Off . While in Fax mode press or to adjust the volume level. The LCD will show the current setting, an d each key press will change the volume to the next level.
10 2 Loading paper and print media 2 The machine can feed paper fro m the standard paper tray or man ual feed slot. When you put paper into the pap er tray, note the following: If your application so ftware supports paper size selection on the print menu, you can select it through the software.
Loading paper 11 2 b While pressing the g reen paper-gui de release lever, slide the pa per guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.
Chapter 2 12 e Put the paper tray firmly back in the machine. Make sure t hat it is completely inserted into the machine. f Unfold the support fl ap (1) t o prevent paper from sliding off the face-down output tray. Loading paper in the manual feed slot 2 You can load envelopes and special print media one at a time into this slot.
Loading paper 13 2 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touc hes the paper feed r oller.
Chapter 2 14 Printing on thick paper, bond paper, labels and envelopes 2 When the back outp ut tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to prin t on thick paper, labels or e nvelopes.
Loading paper 15 2 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, pu t one sheet of paper or one envelop e in the manual feed slot until the front edge of the paper or envelope touches th e paper feed roller.
Chapter 2 16 • To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration. • You can still use the machine while the scanner cover is up. To close th e scanner cover, push it dow n with both hands.
Loading paper 17 2 Unscannable and unprintable areas 2 The figures below show maximum unscannable and unp rintable areas. The unscannable an d unprintable areas may vary dep ending on the paper size or se ttings in the application you are using.
Chapter 2 18 Paper settings 2 Paper Type 2 Set up the machine for the type of paper you are using. This will give you the best print quality. a Press Menu , 1 , 2 , 1 . b Press a or b to choose Thin , Plain , Thick , Thicker , Recycled Paper or Label .
Loading paper 19 2 Type and size of paper 2 The machine loads p aper from the insta lled standard paper tray or man ual feed slot. The name for the pape r trays in the printer driver in this Guide are as follows: 2 Paper capacity of the paper trays 2 1 Folio size is 215.
Chapter 2 20 Use paper made for plain pa per copying. Use paper that is 75 to 90 gsm. Use long grain paper with a neu tral Ph valu e, and a moistu re content of approx. 5%. This machine can use recycled paper that meets DIN 19309 specifications.
Loading paper 21 2 Envelopes 2 Most envelopes designed for laser pr inters will be suitable for your machine. However, some envelopes may have feed and print- quality problems beca use of the way they have been made.
Chapter 2 22 Labels 2 The machine will print on most types of labels designed for us e with a laser mach ine. Labels should have an adhesive that is acrylic-b ased since this m aterial is more sta ble at the high temperat ures in the fu ser unit.
23 3 3 How to load documents 3 You can send a fax, make copies, and scan from the ADF (Automatic Docum ent Feeder) and the scanner gla ss. Using the automatic document feeder (ADF) 3 The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF.
Chapter 3 24 c Stack the pages of your docu ment face up top edge first , in the ADF until the LCD display message ch anges and you feel it touch the feed rollers. d Adjust the paper guides (1) to fit the width of your document. IMPORTANT To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.
Loading docu ments 25 3 a Lift the document cover. b Using the document g uidelines on the left and top, place the document face down in the upper left corne r of the scanner glass. c Close the document cover. IMPORTANT If the document is a book or is thick, do not slam or press on the co ver.
26 4 How to send a fax 4 The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, pre ss the ( FAX ) key to illuminate it in blue. b Do one of the following to load your document: Place the docu ment face up in the ADF.
Sending a fax 27 4 Faxing Letter size documents from the scanner glass 4 When faxing Letter size documents, you will need to set the scan glass size to Letter ( A4 for Philippines); otherwise, a portion of your faxes will be missing. a Make sure you are in Fax mode .
28 5 Receive modes 5 You must choose a receive mode de pending on th e externa l devices and telephone services you have on your line. Choosing the receive mode 5 By default, your machine will autom atically receive any faxes that are sent to it. The diagrams below will help you choose the co rrect mode.
Receiving a fax 29 5 Using receive modes 5 Some receive modes answer faxes automatically ( Fax Only and Fax/Tel ). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 30.) Fax Only 5 Fax Only mode will automatically answer every call as a fax.
Chapter 5 30 Receive Mode settings 5 Ring Delay 5 The Ring Delay setting sets th e number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telep hones on the same line as the machine, choose the maximum number of rings.
Receiving a fax 31 5 Fax Detect 5 If Fax Detect is On : 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the ha ndset you are using, just replace the handset.
32 6 Voice operations (MFC-7470D only) 6 Voice calls can be made with the handset by using the dial pad, One touch key or (Address Book) and enter three- digit number. Making a telephone call 6 a Pick up the handset. b When you hear the dial tone, en ter a number using the dial pad, One touch key or (Address Book) and enter three-digit nu mber.
Telephone and external device s 33 6 Telephone Service for Australia 6 Distinctive Ring 6 Distinctive Ring 1 is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone n umbers on that one line.
Chapter 6 34 Set the Distinctive Ring to ON 6 After you have set the Dis tinctive Ring feature to ON, the receive mo de is set to Manual automatically. Your Dis tinctive Ring Number does not allow Voice Calls - only Faxes. You cannot change the receive mode to another mode while the Distinctive Ring is set to on.
Telephone and external device s 35 6 How Does FaxAbility Work? 6 Your telephone nu mber will have the standard ring pattern of long, lo ng tone, while the new number will have a ring pattern of long, silence, long, et c. When FaxAbility is On , you will not hear the first ring of all incoming calls on the fax machine.
Chapter 6 36 Telephone Service for Some Countries 6 Distinctive Ringing (For Singapore and Hong Kong) 6 This machine feature lets you use the Distinctive Ringing subscriber ser vice offered by some telephone companie s, which allows you to have several telephone numbers on one telephone line.
Telephone and external device s 37 6 Connecting an external TAD 6 You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine.
Chapter 6 38 Recording an outgoing message (OGM) 6 a Record 5 seconds of silence at the beginning of your message . This allows your machine time to listen for fax tones. b Limit your speaking to 20 seconds. c End your 20-seco nd message by giving your Remote Act ivation code for pe ople sending manual faxe s.
Telephone and external device s 39 6 External and extension telephones 6 Note You need to turn the Remote Codes setting to on to use the Remote Activation Code l 51 ( l 91 for New Zealand) and Remote Deactivation Code #51 ( #91 for New Zea land). (See Us ing Remote Codes on page 40.
Chapter 6 40 Using a non-Brother cordless external handset 6 If your non-Brother cordless telepho ne is connected to the telep hone line cord (see Connecting an external or extension telephone on page 39) and you typically carry the cordless handset elsew here, it is easier to answer calls during the Ring Delay.
Telephone and external device s 41 6 Turning on the Remote Codes 6 You need to turn the Remote Code s setting to on to use the Fax Receiv e Code and Telephone Answe r Code. a Make sure you are in Fax mode . b Press Menu 2 , 1 , 4 . c Press a or b to choose On .
42 7 How to dial 7 You can dial in any of the following ways. Manual dialling 7 Use the dial pad to enter all the dig its of the telephone or fax nu mber. One touch Dialling 7 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers on page 45.
Dialling and storing numbers 43 7 Search 7 You can search alphabetically for name s you have stored in the One To uch and Speed Dial memories. (See Storing One Touch Dial numbers on page 45 and Storing Speed Dial numbers on page 47.) a Press (Address Book) twice.
Chapter 7 44 One Touch and Speed Dial Options 7 The following chart shows the options for storing One Tou ch or Speed Dial numbers after you download the IF AX and E-mail options for MFC-7460 DN and MFC-7860DW.
Dialling and storing numbers 45 7 Storing a pause 7 Press Redial/Pause to insert a 3.5- second pause between numbe rs. You can press Redial/Pause as many times as n eeded to increase the length of the pause. Storing One Touch Dial numbers 7 Your machine has 4 One To uch keys where you can store 8 fax or teleph one numbers for automatic dialling.
Chapter 7 46 • If you selec ted the IFAX Registration Type in step b and save the E-ma il address, you can only use the E-mail add ress when you are in Fax mode. d Do one of the following: Enter the name using the dial pad (up to 15 characters).
Dialling and storing numbers 47 7 Storing Speed Dial numbers 7 You can store your fre quently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys ( (Add ress Book) , the three -digit number and Start ). The machine can store 200 Speed Dial numbers (001 - 200).
Chapter 7 48 Press OK to store the number without a name. e Do one of the following: If you want to save a fax/scan resolution along with the number, go to the appropr iate step as shown in the following table: If you do n ot want to change the default resolution, pres s OK, then go to step l .
Dialling and storing numbers 49 7 Changing One Touch and Speed Dial numbers 7 If you try to c hange an existin g One Touch or Speed Dial number, the LCD will show the name or number alre ady stored ther e.
Chapter 7 50 c Press a or b to select one of the following: Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF Press OK . d Press d or c to position the curs or under the character you want to change, and then press Cl ear to delete it.
Dialling and storing numbers 51 7 Tone or Pulse (not available in New Zealand) 7 If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), fol low the instructions below. If you have Touch To ne service, you will not need this featur e to send tone signals.
52 8 How to copy 8 The following steps show the basic copy operation. For details ab out each option, see the Advanced User 's Guide on the CD-ROM. a When you want to ma ke a copy, press ( COPY ) to illuminate it in blue. Make sure you are in Copy mode.
53 9 9 Printing a document 9 The machine can receive data fro m your computer and print it. To print from a computer, install the printer drive r. (See Printing for Windows ® or Printing and Faxing for Macintosh in Software User’s Guide for the details about the print settings.
54 10 Scanning a document as PDF file using ControlCenter4 (Windows ® ) 10 (For Macintosh user s) See Scanning in the Software User's Guide . Note The screens on your PC may vary dependi ng on your model. ControlCenter4 is a software utility that lets you qui ckly and easily access th e applications you use most often.
How to scan to a comput er 55 10 e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg) . Click Configurat ion , and then select Button settings , Scan and File . The configuration dialog bo x appears. You can change the default setti ngs.
Chapter 10 56 g Click File . The machine starts the scanning proc ess. The folder where the scanned data is saved will open automatically..
How to scan to a comput er 57 10 Changing the SCAN key settings 10 Before scanning 10 To use the machine as a scanner, install a scann er driver. If the machine is on a network, configure it with a TC P/IP address. Install the scanner drivers on the Installation CD-ROM.
Chapter 10 58 e Choose the File tab. You can change the default se ttings. 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 Y ou can save the file to th e default folder, or cho ose your prefer red folder by clicking the Browse button.
How to scan to a comput er 59 10 Scanning using the SCAN key 10 a Load your document. (See How to load documents on page 2 3.) b Press ( SCAN ). c Press a or b to choose Scan to PC . Press OK . d Press a or b to choose File . Press OK . e (For Network use rs) Press a or b to choose the destination computer yo u want to send to.
60 A Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on page 61 and Replacing the drum un it on page 66.) Note • Discard used consumable items according to local regulations, keeping it separate fr om domestic waste.
Routine maintenance 61 A Replacing the toner cartridge A Model name: (For Asia) TN-2260, TN-2280 (For Oceania) TN-2230, TN-22 50 The Standard toner cartridge can pr int approximately 1,200 pages 1 . The High Yield toner cartridge can pr int approximately 2,600 pages 1 .
62 Replacing the toner cartridge A a Make sure that the machine is turned on. b Open the front cover a nd leave the machine turned on for 10 minute s to cool down. CAUTION HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot.
Routine maintenance 63 A d Push down the green lock lever and take the toner cartridge out of the dr um unit. WARNING DO NOT put a toner cartridge into a fire .
64 Note • Be sure to seal up the tone r cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge. • Discard used consum able according to local regulations, keep ing it separate from domestic waste. If you have quest ions, call your local waste disposal office.
Routine maintenance 65 A g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
66 Replacing the dr um unit A Model name: (For Asia) DR-2255 (For Oceania) DR-2225 A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages. IMPORTANT For best performanc e, use only a genuine Brother Original dr um unit and genuine Brother Original tone r units.
Routine maintenance 67 A c Take out the drum unit and to ner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
68 IMPORTANT • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner ca rtridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
Routine maintenance 69 A f Put the toner cartri dge firmly into the new drum unit until it lo cks into place. If you put the cartridge in prop erly, the green lock lever will lift automatically . Note Make sure that you put in the toner cartridge corr ectly or it may separate from the drum unit.
70 Cleaning the machine A Clean the outside and inside of the machine regularly with a dry, lint- free cloth. When you replace the toner cartridge or the dr um unit, make sure that you clean the inside of the machine. If printed pages are sta ined with toner, clean the inside of th e machine with a dry, lint-free cloth.
Routine maintenance 71 A c Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust. d Remove any paper that is in the paper tray. e Wipe the inside and the outside of the paper tray with a dry, lint- free soft cloth to remove dust.
72 c In the ADF unit, clean the white bar (1 ) and the scanner gla ss strip (2) underneath it with a soft lint-free cloth moistened with water. Note In addition to cleaning the sca nner glass and glass strip with a soft lint-free cloth moistened with water, run you r finger tip over the glass to see if you can feel anything on it.
Routine maintenance 73 A b Slowly take out the drum unit a nd toner cartridge assembly. CAUTION We recommend that you place the dr um unit and toner cartridge assemb ly on a clean, flat surfac e with a sheet of disposable paper or cloth underne ath it in case you accidentally spill or scatter toner.
74 Cleaning the drum unit A If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the proble m. a Prepare blank A4 or Lette r size paper. b Make sure the machine is in Ready mode.
Routine maintenance 75 A Note • The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the OPC drum in reverse. Th is noise is not due to a malfunction of the machine. • DO NOT put more than one sheet of paper in the manual feed slot at any one time, a s it may cau se a jam.
76 CAUTION We recommend that y ou put the drum unit and toner cartridg e assembly on a clean, flat surface with a sh eet of disposable paper or cloth undern eath it in case you accidentally spill or scatter toner. Handle the toner ca rtri dge carefully.
Routine maintenance 77 A • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration. d Put the print sample in front of the dr um unit, and find the exact position of the poor print. e Turn the drum unit gear by hand while looking at the surface of the OPC drum (1).
78 g Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in pr operly, the green lock lever will lift automatically. h Put the drum unit and toner cartridge assembly back in the machine. i Close the front cover.
Routine maintenance 79 A Cleaning the paper pick-up rollers A If you have paper feed problems, clean the pick-up rollers as follows: a Turn off t he machine.
80 d Wipe the two pick-up rollers (1) inside of the machine to remove dust. e Put the paper tray b ack in the machine. f Plug the mach ine’s pow er cord ba ck into the electrical socket.
81 B B Error and maintenance messages B As with any sophisticate d office product, er rors may occur and con sumable items may ne ed to be replaced. If this happens, your machine identifies the er ror or required routine maintenance and shows the appropriate message.
82 Cover is Open The ADF cover is not complete ly closed. Close the ADF cover of the machine. The ADF is open while loading a document. Close the ADF cover of the machine, then press Stop/Exi t . Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.
Troubleshooting 83 B Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. (For MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN ) Received fax message s still in memory wil l be lost when the machin e is turned off.
84 No Paper The machine is out of paper or paper is not correctly loaded in the paper tray. Do one of the following: Refill the paper in the paper tray and press Start . Remove the paper and load it again. Then press Start . If the problem is no t resolved, the paper pick-up roller may need to be cleaned.
Troubleshooting 85 B Print Unable XX (XX = Error Code) The machine has a mechanical problem . Do one of the following: (For MFC-7360 / MFC-7 360N / MFC-7362N / MFC-7460DN ) Transferring your faxes or Fax Journal report on page 87 before disconnecting the machine so you will not lose any important messages.
86 Size mismatch The paper in the tray is not a correct size. Load an appropriate size of paper in the tray, and re-set the “Paper Size” ( Menu , 1 , 2 , 2 ). (See Paper Size on page 18.) Toner Ended It is time to replace the toner cartridge. Replace the toner cartrid ge with a new one.
Troubleshooting 87 B Transferring your faxes or Fax Journal report B If the LCD shows: Init Unable XX Print Unable XX Scan Unable XX (MFC-7360 / MF C-7360N / MFC-7362 N / MFC-7460DN) If it.
88 Document Jams B Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed. b Open the ADF cover. c Pull the jammed document out to the left. d Close the ADF cover. e Press Stop/Exit . Document is jammed under the document cover B a Take out any pa per from the ADF tha t is not jammed.
Troubleshooting 89 B Removing small documents jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through . c Close the document cover. d Press Stop/Exit . Document is jammed at the output tray B a Take out any pa per from the ADF tha t is not jammed.
90 Paper Jams B Paper is jammed in the standard paper tray B If the LCD shows Jam Tray , follow these steps: a Pull the paper tray completely ou t of the machine.
Troubleshooting 91 B Paper is jammed at the b ack of the machine B If the LCD shows Jam Rear , a paper jam occurred behind the back cover. Follow these steps: a Open the front cover.
92 IMPORTANT • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposa ble paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machin e caused by static elec tricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting 93 B e Using both hands, gently p ull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output tr ay). g Put the drum unit and tone r cartridge assembly back in to the machine. h Close the front cove r.
94 CAUTION HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned.
Troubleshooting 95 B IMPORTANT • We recommend that you put the drum unit and toner cartrid ge assembly on a piece o f disposable paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machin e from static electricity, DO NOT touch the electrodes shown in the illustration.
96 d Put the toner cartridge back into the drum unit until it locks into place. If you put the cartridge in correctly, the gr een lock lever will lift automatically. e Do one of the following: If you were ab le to remove the drum unit and toner cartri dge assembly and the jammed pape r, then go to step j .
Troubleshooting 97 B g If you could not pull the jammed paper out of the inside of the machine as shown in the step e , take th e paper tray completely out of the machine. h Pull the jammed paper out of the paper tray opening. i Put the paper tr ay back in the machine.
98 Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D / MFC-7860DW) B If the LCD shows Jam Duplex , follow these steps: a Leave the machine tur ned on for 10 minutes to cool down. CAUTION HOT SURFACE After you have just used the ma chine, some internal parts of the machine will be extremely hot.
Troubleshooting 99 B d Make sure that no p aper remains unde r the machine. e Put the duplex tray back in the machine..
100 If you are having difficulty with your machine B If you think there is a problem with your ma chine, check the chart below and follow the troubleshooting tip s. Most problem s can be eas ily resolved by y our self. If you need additional help, th e Brother Solutions Center offers the latest FAQs and trou bleshooting tips.
Troubleshooting 101 B Receiving Faxes Difficulties Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook or Hook/Hol d key. If you hear static or interference on your fax line, please contact your local telephone company.
102 Cannot receive a fax. (continued) If you are using a telephone answering machine ( External TAD mode) o n the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an exter nal TAD on page 37.) 1 Connect the external TAD as shown in the illustration on page 37.
Troubleshooting 103 B Handling incoming calls Difficulties Suggestions The machine ‘hears’ a voice as a CNG tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or mu sic on the line as a fax machine callin g and respond with fax receiving tones.
104 Printing difficulties Difficulties Sugg estions No printout. Check that the machine is plugged in and the power switch is turned on. Check that the toner cartridge and drum unit are installed correct ly. (See Replacing the drum unit on page 66.
Troubleshooting 105 B The machine is not printing or has stopped printing. Press Job Cancel . As the machine cancels the job and clears it from the memory it may produce an incomplete printout. Scanning difficulties Difficulties Suggestions TWAIN errors appear while scanning.
106 What paper can I use? You can use thin paper, pl ain paper, bond paper, recycled paper, envelopes and labels that are made for lase r machines. (For details, see Acceptable paper and other print media on page 18.) You can load envelopes from the manual feed slot.
Troubleshooting 107 B The network scanning feature does not work. (Windows ® ) It is necessary to set the third-party Secu rity/Firewall Software to allow Ne twork scanning. To add port 54925 for Network scanning, ente r the information below: In Name: Enter any description, for example Brother Net Scan.
108 Other Difficulties Sugg estions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal sa fety mechanisms. Turn the machine off and unplug the power cord.
Troubleshooting 109 B Setting Dial Tone detection B When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Ton e setting to Detection you can make your ma chine dial as soon as it detects a dial tone.
110 Improving the print quality B If you have a print quality pr oblem, print a test page firs t ( Menu , 4 , 2 , 3 ). If the printout looks go od, the problem is probably not the machin e. Check the inte rface cable connect ions or try printing a different document.
Troubleshooting 111 B Grey backgroun d Make sure that you use paper t hat meets our speci fications. (See Acceptable paper and other print me dia on page 1 8.) Check the machine’s enviro nment. Conditions such as high temperatures and high humi dity can increase the amo unt of background shading.
112 All black Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return th e green tab to the home position ( a ). (See Cleaning the corona wire on page 72.) The drum unit may be damaged. Put in a new drum unit. (See Replaci ng the drum uni t on page 66.
Troubleshooting 113 B White Spots on black text and graphics at 94 mm interva ls Black Spots at 94 mm intervals Make ten copies of a blank, white sheet of paper. (See How to copy on page 52.) If the prob lem is not solved, the drum unit may have glue from a label stu ck on the OPC drum surface.
114 Black lines down th e page Printed pages have toner stains down the page. Clean the corona wire inside the drum unit by sliding the green tab. (See Clean ing the corona wire on page 72.) Make sure the green tab of the corona wire is at the home position ( a ).
Troubleshooting 115 B Curled or wavy Check the paper type and qualit y. Hig h temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media on page 1 8.) If you do not use the machin e of ten, the paper may have been in the paper tray too long.
116 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Note When you have finished printing, open the back cover and reset the two green levers back to their origi nal position.
Troubleshooting 117 B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position. Choose Improve Toner F ixing mode in the printer drive r. (See Other Print Optio ns (for Windows ® ) or Print Settings (For Macintosh) in the Software User’s Guide .
118 Curled Choose Reduce Paper Curl mode in the printer driver w hen you do not use our recomme nded paper. (See Other Print Options (for Windows ® ) or Print Settings (For Macintosh) in the Software User’s Guide .) Turn the paper over in the paper tray, and print a gain.
Troubleshooting 119 B Curled Lift up the output tray support flap. Examples of poor print qu ality Recommendation.
120 Machine Information B Checking the Serial Number B You can see the machine’s Serial Numbe r on the LCD. a For MFC- 7360, press Menu , 5 , 1 . For MFC-73 60N / MFC-7362 N / MFC-7460DN / MFC-7470D, press Menu , 6 , 1 . For MFC-78 60DW, press Menu , 7 , 1 .
Troubleshooting 121 B How to reset the machine B a Press Menu , 0 . b Press a or b to display Reset . Press OK . c Press a or b to choose the reset function you want to use. Press OK . d Do one of the following: To reset the settings, press 1 and go to step e .
122 C On-screen programming C Your machine ha s been desi gned to be easy to use. The LCD provides on-screen programming using the me nu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selectio ns and programming o ptions.
Menu and features 123 C Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.
124 1.General Setup (Continued) 3.Volume 1.Ring — Off Low Med * High Adjusts the ring volume. 9 2.Beeper — Off Low Med * High Adjusts the vol ume level of the beeper. 9 3.Speaker — Off Low Med * High Adjusts the spe aker volume. 9 4.Ecology 1.Toner Save — On Off * Increases the page yield of the toner cartridge.
Menu and features 125 C 1.General Setup (Continued) 7.Glass ScanSize (MFC-7360 / MFC-7360N / MFC-7362N / MFC-7470D) —— A4 * Letter ( Letter * for Philippines) Adjusts the scan area of the scanner glass to the size of the document. 27 7.Document Scan (MFC-7460DN / MFC-7860DW) 1.
126 2.Fax (Continued) 1.Setup Receive (In Fax mode only) (Continued) 3.Fax Detect On * Semi (MFC-7470D only) Off Receives fax messages without pressing Start . 31 4.Remote Codes On ( l 51, #51) Off * ( l 91, #91 for New Zealand) Allows you to answer all calls at ext ension telephones and use codes to turn the machine on or off.
Menu and features 127 C 2.Fax (Continued) 2.Setup Send (In Fax mode only) 1.Contrast Auto * Light Dark Changes the lightness or darkness of faxes you send. See 1 . 2.Fax Resolution Standard * Fine S.Fine Photo Sets the default resolution for outgoing faxes.
128 2.Fax (Continued) 3.Address Book 1.One T ouch Dial — Stores u p to 8 One Touch Dial numbers, so you can dial by pressing one key (and Start .) 45 2.Speed Dial — Stor es up to 200 Speed Dial numbers, so you can dial by pressing only a few keys (and Start .
Menu and features 129 C 2.Fax (Continued) 6.Dial Restrict. 1.Dial Pad Off * Enter # twice On You can set the machine to restrict dialling when using the dial pad. See 1 . 2.One Touch Dial Off * Enter # twice On You can set the machine to restrict the dialling of One Touch numbers.
130 Level 1 Level 2 Level 3 Options Descriptions Page 3.Copy 1.Quality — Auto * Text Photo Graph You can choose the Copy resolution for your type of document. See 1 . 2.Brightness — - nnnno + - nnnon + - nnonn + * - nonnn + - onnnn + Adjust the brightness for copies.
Menu and features 131 C Level 1 Level 2 Level 3 Options Descriptions Page 4.Print Reports (MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) 5.Print Reports (MFC-7470D / MFC-7860DW) 1.XMIT Verify 1.View on LCD — P rints a Report for your last transmission.
132 Level 1 Level 2 Level 3 Level 4 Optio ns Desc riptions 5.Network (MFC-7360N / MFC-7362N / MFC-7460DN) 1.TCP/IP 1.Boot Method — Auto * Static RARP BOOTP DHCP Chooses the Boot method that best suits your needs. 2.IP Address — [000-255]. [000-255].
Menu and features 133 C 5.Network (MFC-7360N / MFC-7362N / MFC-7460DN) (Continued) 2.Ethernet —— Auto * 100B-FD 100B-HD 10B-FD 10B-HD Chooses the Ethernet link mode. 3.Status —— Active 100B-FD Active 100B-HD Active 10B-FD Active 10B-HD Inactive Wired OFF Shows the Ethernet link status.
134 6.Network (MFC-7860DW) (Continued) 1.Wired LAN (Continued) 1.TCP/IP (Continued) 3.Subnet Mask [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. 5.Node Name BRNXXXXXXXXXXXX Enter the Node name.
Menu and features 135 C 6.Network (MFC-7860DW) (Continued) 1.Wired LAN (Continued) 3.Wired Status — Active 100B-FD Active 100B-HD Active 10B-FD Active 10B-HD Inactive Wired OFF You can see the current wired status. 4.MAC Address — — Shows the MAC address of the machine.
136 6.Network (MFC-7860DW) (Continued) 2.WLAN (Continued) 1.TCP/IP (Continued) 7.WINS Server Primary [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary WINS server.
Menu and features 137 C 6.Network (MFC-7860DW) (Continued) 2.WLAN (Continued) 5.WLAN Status 1.Status Active(11b) Active(11g) Wired LAN Active WLAN OFF AOSS Active Connection Fail You can see the current wireless network status. 2.Signal Strong Medium Weak None You can see the current wireless network signal strength.
138 Level 1 Level 2 Level 3 Options Descriptions Page 5.Machine Info. (MFC-7360) 6.Machine Info. (MFC-7360N / MFC-7362N / MFC-7460DN / MFC-7470D) 1.Serial No. — — You can check the serial number of your machine. 120 7.Machine Info. (MFC-7860DW) 2.
Menu and features 139 C 0.Initial Setup (Continued) 3.Station ID — Fax: Tel: Name: Sets your name and fax number to appear on each page you fax. See 2 . 4.Tone/Pulse (not available in New Zealand) — Tone * Pulse Chooses the dialling mode. 4.Dial Tone (for New Zealand) 5.
140 Entering text C When setting certain menu sele ctions, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0 , # and l do no t have printed lette rs because they are used for special characte rs.
Menu and features 141 C Special charact ers and symbols Press l , # or 0 , then press d or c to move the cursor to the symb ol or character you wan t. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.
142 D General D Note This chapter provides a summ ary of the machines ’ specifica tions. For ad ditional specifications visit http://w ww.brother.com / for details.
Specifications 143 D Dimensions (MFC-7470D) Weight With Consumables: (MFC-7360) 11.3 kg (MFC-7360N / MFC-7362N) 11 .4 kg (MFC-7460DN / MFC-7860 DW) 11.6 kg (MFC-7470D) 11.9 kg Noise level Sound power 1 Operating (Copying): (MFC-7360 / MFC-736 0N / MFC-7362N) L WA d = 6.
144 Temperature Operating : 10 to 32.5 C Storage: 0 to 40 C Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation) ADF (automatic document feeder) Up to.
Specifications 145 D Document Size D Document Size (Single- sided) ADF Width: 147.3 to 215.9 mm ADF Length: 1 47.3 to 355.6 mm Scanner Glass Width: Max.
146 Print media D 1 Legal or Folio size paper is not available in some regions. 2 For labels, we recommend removing printed pages from the out put paper tray immediately after they exit the machine to avoid the possibility of smudging. 3 60 to 105 gsm for duplex print.
Specifications 147 D Fax D 1 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical bu siness letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. 2 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical bus iness letter, Standard resolution, JBIG code).
148 Copy D Color/Monochrome Monochrome Copy Width Max. 204 mm Multiple Cop ies Stacks or Sorts up to 99 pag es Reduce/Enlarge 25% to 400% (in increme nts of 1%) Resolution Up to 600 600 dpi First .
Specifications 149 D Scanner D 1 For the latest driver updates for the Mac OS X yo u are using, visit us at http://solutions.brother.com/ . 2 Maximum 1200 1200 dpi scanning with the WIA driver in .
150 Printer D 1 The print speed may vary depending on the type of document you print. Automatic 2- sided (Duplex) Print (MFC-7460DN / MFC-7470D / MFC-7860DW) Yes Emulations (MFC-7470D / MFC-7860DW) PC.
Specifications 151 D Interfaces D 1 Your machine has a Hi-Speed USB 2.0 inter face. The mach ine can also be connected to a computer that has a USB 1.1 interface. 2 Third-party USB ports are not supported. 3 See Network (LAN) (Network models only) on page 155 and the Network User's Guide for detailed network specifications.
152 Computer requirements D Minimum System Requireme nts and Supported PC Software Func tions Computer Platform & Operating Syste m Version Processor Minimum Speed Minimum RAM Reco mmend ed RAM Ha.
Specifications 153 D 1 Internet Explorer ® 6.0 or greater. 2 For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third-party USB ports are not supported. 4 PC-Fax supports black and white only. 5 PaperPort™ 11SE supports Microsoft ® SP4 or higher for Windows ® 2000.
154 Consumable items D 1 Approx. cartridge yield is declar ed in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use. Note • Brother does not recommend the u se of consumables other than ge nuine Brother consumables.
Specifications 155 D Network (LAN) (Network models only) D Note For details about the full Network spec ifications, see the Network User's Guide . 1 See Computer requirements on page 152. 2 BRAdmin Professional and Web BRAdmin are available as a dow nload from http://solutions.
Index 156 E A Address Book .................... ................... ...... 8 ADF (automatic document feeder) using .............. ................ ................... .... 23 Answering machine (TAD) connecting ................... ................... .
157 E G Greyscale ......... ................ ............. 147 , 149 H HELP LCD messages ................... ................ 122 Menu Table ......................... ................ 123 Hook key .................... ................... .... 39 , 40 Hook/Hold key .
158 R Redial/Pause key ........... ................... 43 , 45 Replacing drum unit ........................ ................... .... 66 toner cart ridge ............. ................... ....... 61 Reports Transmission Verification ..... .............
For Australia Only : Support – For technical support of your Broth er Pr oduct other than what you ca n resolve through the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.
These machines are approved for use in the coun try of purch ase only. Local Brother companies or their dealers will only support machin es purchased in their own countries.
Ein wichtiger Punkt beim Kauf des Geräts Brother MFC-7470D (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Brother MFC-7470D noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Brother MFC-7470D - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Brother MFC-7470D reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Brother MFC-7470D erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Brother MFC-7470D besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Brother MFC-7470D verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Brother MFC-7470D. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Brother MFC-7470D gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
