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BlackBerry Enterprise Server Resource Kit BlackBerry Enterprise Server User Administration Tool Version: 5.0 Administration Guide.
SWD-504685-0330050601-001.
Contents 1 Overview ....................................................................................................................................................................................... 5 BlackBerry Enterprise Server User Administration Tool .
List the folders that are available for email message forwarding ............................................................................................. 23 Turn on or turn off email message forwarding for folders ................................
Check the status of the BlackBerry Enterprise Server User Administration Tool ................................................................... 41 Configuring log files ................................................................................
30 -set_password .............................................................................................................................................................................. 81 31 -set_user_itpolicy_rule .............................
Overview 1 The BlackBerry® Enterprise Server Resource Kit is a collection of tools that can help you extend your ability to manage and monitor the BlackBerry® Enterprise Solution. You can download the BlackBerry Enterprise Server Resource Kit from www.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Create a user * * * * Delete a user * * * * View a user (across Group) * * * * *.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role View an application * * * * * Edit an application * * * Delete an application * .
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role Edit a job * * * View default distribution settings for a job * * * Edit default.
Permission name Security role Enterprise role Senior Helpdesk role Junior Helpdesk role Server only role User only role View a group across organizations Edit a group across organizations Add and remo.
Tool Description BlackBerry IT Policy Template Reporting Tool (ITPolicyTemplateReport.exe) To display the preconfigured IT policies that are available on a BlackBerry® Enterprise Server, in the Black.
Parameter Description -stats -service -b < instance > and -stats -service -email < instance > These subparameters display statistics for a BlackBerry Enterprise Server component or for a BlackBerry Messaging Agent instance.
Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool If your organization uses applications that work with previous versions of the BlackBerry® Enterprise Server User Administration Tool, in many cases, these applications also work with version 5.
Syntax for authentication credentials In the BlackBerry® Enterprise Server User Administration Tool BlackBerry Enterprise Server User Administration Tool, the variable < credentials > represents the user name and password that you use for authentication with the BlackBerry Administration Service.
Extracting credentials that are stored in the Windows registry The BlackBerry® Enterprise Server User Administration Tool uses the -p < password > command to extract and decrypt credentials that are stored in the Windows® registry and then inserts the credentials into the command line options.
BlackBerry Enterprise Server User Administration Tool version 4.1.x BlackBerry Enterprise Server User Administration Tool version 5.0 Run the following command: BESUserAdminClient -p password1 -sqluser SQLU1 -sqlpass SQLP1 ... Initial configuration (perform once): 1.
Example: Changing the authentication credentials in the Windows registry to a Microsoft Active Directory user BlackBerry Enterprise Server User Administration Tool version 4.
Managing user accounts 2 The BlackBerry® Enterprise Server uses predefined roles that correspond to common administrative roles in organizations to control who can perform specific tasks and to limit who can access sensitive data.
Add a new user account to a group 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > P.
Example besuseradminclient -username admin -password password - assign_swconfig -u "sam, moser” -b server1 -sw games Finding user accounts Find a user account You can use the -u subparameter to specify the user account that the BlackBerry® Enterprise Server User Administration Tool searches for.
Move a user account to a different user group A user account can belong to more than one group. You can perform this task if you want the user account to belong to only the group that you specify. Before you begin: Delete the user account from the existing group.
Example besuseradminclient -username admin -password password -assign_swconfig -csw config1 -u “sam, moser” -b server1 Delete a user account from the BlackBerry Enterprise Server 1.
List the groups in a BlackBerry Domain 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start &.
Managing email message forwarding 3 Turn on or turn off email message forwarding The BlackBerry® Enterprise Server for MDS Applications does not support this task.
besuseradminclient -username admin -password password -list -folders -u sammoser -b server01 Turn on or turn off email message forwarding for folders The BlackBerry® Enterprise Server for MDS Applications does not support this task.
Managing IT policies and IT policy rules 4 List the IT policy rules in an IT policy 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that .
Advanced Security, Security, External File System Encryption Level, Encrypt to User Password (excluding multi-media directories), ENUMERATION: 0|Not Required|1|Encrypt to User Password (excluding mult.
Managing BlackBerry devices 5 Set a password for a BlackBerry device 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool,.
Example: Setting owner information on a BlackBerry device besuseradminclient -username admin -password password -set_owner_info -info "Sam Moser" -u smoser@test.rim.net -b server01 Example: Setting owner information on a BlackBerry device using an input file besuseradminclient -username admin -password password -infofile userinformation.
Resend the peer-to-peer encryption key 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start &.
Sending notification messages to BlackBerry devices 6 Send a notification PIN message 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer tha.
Send a notification email message The BlackBerry® Enterprise Server for MDS Applications does not support this task. 1. To open the command window for the BlackBerry® Enterprise Server User Administ.
Retrieving user account statistics and information about BlackBerry devices 7 Retrieve user account statistics 1. To open the command window for the BlackBerry® Enterprise Server User Administration .
Column Description ServerDN canonical name of the BlackBerry Enterprise Server that stores the user account that is associated with the BlackBerry device PIN PIN of the BlackBerry device Device Type m.
Clear user account statistics 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > Progr.
/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB sammoser@test.rim.net COMPLETED 180 Service books accepted 20090119 08:20:59.
Retrieving BlackBerry device information 8 List the applications that are available on one or more BlackBerry devices 1. To open the command window for the BlackBerry® Enterprise Server User Administ.
• -users < user_device_information > • -g < group_name > • -b < instance > Example: Retrieving the statistics for a user account besuseradminclient -username admin -password pa.
Column Description IT Policy Time time that the BlackBerry Enterprise Server last sent the IT policy to the BlackBerry device Configuration Name name of the software configuration that is assigned to .
Retrieve statistics for the BlackBerry Enterprise Server or the messaging server 9 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that h.
Column Description Name name of the BlackBerry Enterprise Server instance Status status of the BlackBerry Enterprise Server instance Forwarded number of messages that the BlackBerry Enterprise Server .
Troubleshooting the BlackBerry Enterprise Server User Administration Tool 10 Check the status of the BlackBerry Enterprise Server User Administration Tool You can use this command to verify that there.
• WARN • ERROR • FATAL TRACE provides the most information, and FATAL provides the least. (To change the level of the output that is displayed on the console, use the -v option.) The bua-config.properties file also controls the platform type, in the line PLATFORM=< value >.
Parameters for the BlackBerry Enterprise Server User Administration Tool 11 Using the command summary in the help file To open the help file for the BlackBerry® Enterprise Server User Administration .
Common parameters 12 The following subparameters are available for use with many of the parameters in the BlackBerry® Enterprise Server User Administration Tool. You can use the command syntax to help you determine whether you can use a subparameter in a particular case.
Input, output, and user feedback parameters 13 Subparameter Description -i < input_filename > This subparameter specifies the name of an input file. You can use an input file for any parameter that has command line options. The first line of the input file is a comma-separated list of options that the columns represent.
Subparameter Description -o < output_filename > This subparameter specifies the file that stores output information. -password < password > This subparameter specifies the password that the administrator uses to authenticate with the BlackBerry® Administration Service.
-add 14 You can use the -add parameter to add a user account to a BlackBerry® Enterprise Server instance. Syntax: -add -add : add user -u <user name> : user name -b <instance> : instance .
Subparameter Description -cs This subparameter clears the account statistics of an existing user account. By default, when you add a user account, the BlackBerry Enterprise Server User Administration Tool reads the existing statistics for the user account.
Subparameter Description • display_name • email_address • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId.
-assign_swconfig 15 You can use the -assign_swconfig parameter to assign a software configuration to a user or a user group. Syntax: -assign_swconfig -assign_swconfig : assign software configuration -.
Subparameter Description -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise Server User Administration Tool uses to search for the user account:.
-change 16 You can use the -change parameter to make changes to configuration settings for user accounts and to delete pending messages. Syntax: -change -change : change user configuration -u <user.
Subparameters: -change Subparameter Description -addrsub < address_book_name > This subparameter specifies the name of the address book that you want to synchronize. You can use this subparameter only with the BlackBerry® Enterprise Server for Novell® GroupWise®.
Subparameter Description -group < group_name > This subparameter specifies the name of the group that you want to add either a new user account to (-add) or an existing user account to (-change). -it_policy < IT_policy_name > This subparameter specifies the name of the IT policy to apply to the user account.
Subparameter Description • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches.
-delete 17 You can use the -delete parameter to delete a user account from the BlackBerry® Enterprise Server instance. Syntax: -delete -delete : delete user -u <user name> : user name [-b <i.
Subparameter Description Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches.
-find 18 You can use the -find parameter to locate a user account in a BlackBerry® Domain. Syntax: -find -find : find user -u <user name> : search string [-utype <type>] : user type - dis.
-handheld_info 19 You can use the -handheld_info parameter to display BlackBerry® device statistics and applications. Before you run this parameter, you must run the BlackBerry Synchronization Service to populate the database.
Subparameters: -handheld_info Subparameter Description -appname This subparameter specifies the application name to display. This subparameter does not work with the -u or -b subparameters. -apps This subparameter lists the applications on a BlackBerry device.
Subparameter Description -users This subparameter works with the -hhstats subparameter to specify all user accounts instead of one user account. You can restrict this option by group (-g) or BlackBerry Enterprise Server instance (-b).
-kill_handheld 20 You can use the -kill_handheld parameter to delete all data from the BlackBerry® device and make the BlackBerry device unavailable. Syntax: -kill_handheld -kill_handheld : kill hand.
Subparameter Description Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches.
-list 21 You can use the -list parameter to provide information about servers, user groups, IT policies, IT policy rules, application control policies, mailbox folders, and enterprise activation status.
Subparameters: -list Subparameter Description -appconpolicies This subparameter lists all the application control policies. -appconpolicy < app_policy_name > This subparameter lists information about < app_policy_name >. -b < instance > This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
Subparameter Description • for IBM Lotus Domino: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell GroupWise: user ID (for example, sammoser) • for MDS Applications: PIN .
-move 22 You can use the -move parameter to move a user account to a different BlackBerry® Enterprise Server. Syntax: -move -move : move user -u <user name> : user name [-b <instance>] : .
Subparameter Description • display_name • email_address • canonical_name • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId.
-resend_peer_to_peer_key 23 You can use the -resend_peer_to_peer_key parameter to resend a peer-to-peer encryption key to the BlackBerry® device. Syntax: -resend_peer_to_peer_key -resend_peer_to_peer.
-resend_service_book 24 You can use the resend_service_book parameter to resend a service book to the BlackBerry® device. Syntax: -resend_service_book -resend_service_book : resend service book -u &l.
-send_email 25 You can use the -send_email parameter to send an email message to a BlackBerry® device. Syntax: -send_email -send_email : send email message to user or group -u <user name> : use.
Subparameter Description • for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell® GroupWise®: user ID (for example, sammoser) • for MDS Applicat.
-send_pin 26 You can use the -send_pin parameter to send a PIN message to the BlackBerry® device Syntax: -send_pin -send_pin : send pin message to user or group -u <user name> : user name [-b &.
Subparameter Description • for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell® GroupWise®: user ID (for example, sammoser) • for MDS Applicat.
-set_client_auth 27 You can use the -set_client_auth parameter to specify the client authentication parameters that are stored in the Windows® registry.
Subparameter Description You can use this subparameter only in an environment that includes a Microsoft® Exchange messaging server. -mailbox_auth This subparameter specifies that the user authenticates with the BlackBerry Administration Service using mailbox authentication.
-set_folder_redirection 28 You can use the -set_folder_redirection parameter to forward or stop forwarding email messages from a user account's email message folders.
Subparameter Description -u < user_name > This subparameter specifies the user account for the action. Depending on your organization's BlackBerry Enterprise Server environment, the user account uses one of the following formats: • for Microsoft Exchange: mailbox name (for example, smoser@test.
-set_owner_info 29 You can use the -set_owner_info parameter to specify the owner information that appears on the screen of the BlackBerry® device when it is locked.
Subparameter Description -utype < type > This subparameter specifies which of the following options the BlackBerry Enterprise Server User Administration Tool uses to search for the user account:.
-set_password 30 You can use the -set_password parameter to set a password for a BlackBerry® device. Syntax: -set_password -set_password <password> : set device password -u <user name> : .
-set_user_itpolicy_rule 31 You can use the -set_user_itpolicy_rule parameter to specify an IT policy rule for a user account. Syntax: -set_user_itpolicy_rule -set_user_itpolicy_rule : set per user IT .
Subparameter Description • login_name: name that the account uses to log in to the BlackBerry Administration Service Searches are not case sensitive and appear in the order DisplayName, EmailAddress, UserName, and MailboxId. Most matches are prefix matches.
-stats 32 You can use the -stats parameter to retrieve the BlackBerry® Enterprise Server and user account statistics. Syntax: -stats -stats : display user/service stats -u <user name> : user na.
Subparameter Description • for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/ O=Server01”) • for Novell® GroupWise®: user ID (for example, sammoser) • for MDS Applications: display name of the BlackBerry device -users This subparameter specifies the user accounts in the specified user group.
-status 33 You can use the -status parameter to display the BlackBerry® Enterprise Server User Administration Tool service status. Administration Guide -status 86.
Glossary 34 BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it.
Provide feedback 35 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback . Administration Guide Provide feedback 88.
Legal notice 36 ©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.
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