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www .zyxel.com V500 Series IP Phone Models: V500-T1 V501-T1 User ’ s Guide V ersion 1.00 12/2008 Edition 3.
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About This User's Guide V500 Series User’s Guide 3 About This User's Guide Intended Audience This manual is intended for peop le who want to configure the de vices in the V500 Series using the LCD screen and/or web configurator . Y ou should have at least a basic knowledge of TCP/ IP networking concepts and topology .
Document Conventions V500 Series User’s Guide 4 Document Conventions W arnings and Notes These are how warnings and notes are shown in this User ’ s Guide.
Document Conventions V500 Series User’s Guide 5 Icons Used in Figures Figures in this User ’ s Guide may use the followi ng generic icons. The V500 icon is not an exact representation of your device.
Safety Warnings V500 Series User’s Guide 6 Safety Warnings 1 For your safety , be sure to read and follow all warni ng notices and instructions. • Do NOT use this product near water , for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids.
Safety Warnings V500 Series User’s Guide 7.
Safety Warnings V500 Series User’s Guide 8.
Contents Overview V500 Series User’s Guide 9 Contents Overview Introduction .......................................... ........................................................................ .......... 29 Introduction ............ ............. ...
Contents Overview V500 Series User’s Guide 10.
Table of Contents V500 Series User’s Guide 11 Table of Contents About This User's Guide ..................................................... ................................................... .. 3 Document Conventions.........................
Table of Contents V500 Series User’s Guide 12 2.3.7 Using V oicemail ... ... ... ... .... ... ............. ... ... ... .... ... ... ... ............. ... .... ... ... ... .... ... ... ............ .4 2 2.3.8 Making Conference Calls ....... ........
Table of Contents V500 Series User’s Guide 13 Chapter 6 LCD Menus: Basic Settings ........................................................................................... ........ 77 6.1 Overview ... ... .... ... ... ... .... ... ............. ..
Table of Contents V500 Series User’s Guide 14 7.4.9 SIP A uthentication ID .......... ............. ................ ................ ................ ............. ........... 129 7.4.10 Authentication Passwor d ......... ............. ............
Table of Contents V500 Series User’s Guide 15 10.1 Overview ........... ................ ................ ................ ............. ................ ................. ........ ......... 173 10.1.1 What Y ou Can Do in This Chapter . ... ........
Table of Contents V500 Series User’s Guide 16 14.1 Overview ........... ................ ................ ................ ............. ................ ................. ........ ......... 213 14.1.1 What Y ou Can Do in This Chapter . ... ........
Table of Contents V500 Series User’s Guide 17 Index....................................................... ..........................................
Table of Contents V500 Series User’s Guide 18.
List of Figures V500 Series User’s Guide 19 List of Figures Figure 1 Internet T elephony Servic e Provider Applicat ion ......................... ... ... ... .... ............. ... ... ... ... .... ... 32 Figure 2 IP-PBX Applicat ion ........... ...
List of Figure s V500 Series User’s Guide 20 Figure 39 LCD Menu: Forw ard to Number .. ... ... ............. ... ... .... ... ... ... .... ... ... ............. ... ... .... ... ... ... ... ... .... 90 Figure 40 LCD Menu: Condition . ............. .
List of Figures V500 Series User’s Guide 21 Figure 82 LCD Menu: SIP Register Port - Edit .... ............. ............. ................ ................ ............. ........ .. 127 Figure 83 LCD Menu: SIP Service Domain ............ ...........
List of Figure s V500 Series User’s Guide 22 Figure 125 The S tatus Screen ................. ................ ................. ................ ................ ............... .... ........ 163 Figure 126 S tatus Screen ......... ................ .
List of Figures V500 Series User’s Guide 23 Figure 168 Windows Vista: S tart Menu ..... ................ ................. ................ ................ ................ .... ....... 245 Figure 169 Windows Vista: Cont rol Panel .... ............
List of Figure s V500 Series User’s Guide 24 Figure 21 1 Subnetting Example: After Subnetting ........ ................ ................ ............
List of Tables V500 Series User’s Guide 25 List of Tables T able 1 Models Cov ered .......................... ................ ................. ................ ................ ............ .............. ... 32 T able 2 Front Panel Hardware .....
List of Tables V500 Series User’s Guide 26 T able 39 LCD Menu: IP Address - Edit ........... ... ................ ................ ............. ................ ...................... 1 1 1 T able 40 LCD Menu: Default Gateway .............. .......
List of Tables V500 Series User’s Guide 27 T able 82 LC D Menu: Auto Provision Protocol - Edit ............. ................. ................ ................ .............. 146 T able 83 LCD Menu: Auto Provision Server Address .................. .
List of Tables V500 Series User’s Guide 28 T able 125 Hardw are S pecifications ...................... ................ ................. ................ ................ ..... ......... 235 T able 126 Firmware S pecifications ....... .............
29 P ART I Introduction Introduction (31) Hardware (35) T utorials (45).
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V500 Series User’s Guide 31 C HAPTER 1 Introduction 1.1 Overview This chapter introduces the main applications and features of the V500 Series. It also introduces the ways yo u can manage your device. " The V500 Series in cludes the V500-T1 and the V501-T1.
Chapter 1 Int ro d uct ion V500 Series User’s Guide 32 At the time of writing, this User ’ s Guide covers the following models. 1.2 Applications Here are some examples of how you can use your V500.
Chapter 1 Introduction V500 Series User’s Guide 33 1.2.2 Make Calls via IP-PBX If your company has an IP-PBX (Internet Protoc ol Private Branch Exchange), you can use the V500 to make and receive V o IP telephone calls through it. In this example, you make a call from your V500 ( A in the figure), which sends it t o the IP- PBX.
Chapter 1 Int ro d uct ion V500 Series User’s Guide 34 1.3 W ays to Manage the V500 Use any of the followi ng me thods to mana ge the V500. • Hardware keys. Use the control keys and LCD menus on the V500 for basic configuration. • W eb Configurator .
V500 Series User’s Guide 35 C HAPTER 2 Hardware 2.1 Overview This chapter describes the V500’ s physical fe atures, and how to u se its phone functions. 2.2 Physical Features This section discusses the V500’ s front, side an d rear panel hardware features.
Chapter 2 Har d w ar e V500 Series User’s Guide 36 The following table describes the front panel hardware. T able 2 Front Panel Hardware LABEL DESCRIPTION 1 Handset. 2 LCD (Liquid Crystal Display) screen. 3 Account keys Use these to sele ct the SIP acco unt you want to use.
Chapter 2 Hardware V500 Series User’s Guide 37 9 Action keys CONFERENCE Use this to set up a conference call between the V500 and two other phones, or to split a conference call you set up into two sep arate calls. TRANSFER Use this to transfer a call to another phone.
Chapter 2 Har d w ar e V500 Series User’s Guide 38 Figure 5 Side Panel The following table describes the side panel hardware. 13 Function keys The LEDs (lights) in these keys illuminate when they are active. VOICEMAIL Use this to check yo ur voicemail messages, on ce the voicemail number is configured on the V500.
Chapter 2 Hardware V500 Series User’s Guide 39 Figure 6 Rear Panel H ardware The following table describes the rear panel hardware. T able 4 Rear Panel Hardware LABEL DESCRIPTION 1 W all-mou nting holes Use these to hang the V500 on a wall (if you do not use the included stand).
Chapter 2 Har d w ar e V500 Series User’s Guide 40 2.2.1 The LCD Screen When the V500 is on , the LCD (Liqui d Crystal Di splay) screen shows either the status screen, a phonebook screen, o r a configuration menu. The LCD menus al low you to configure and control the V5 00.
Chapter 2 Hardware V500 Series User’s Guide 41 • If you want to use a headset: Press the HEADSET key . 2 A Line key LED turns on. The LCD screen shows which SIP acc ount you are using. Change these, if you want, using the Line and Account keys. 3 Check that you can hear a dial tone.
Chapter 2 Har d w ar e V500 Series User’s Guide 42 2.3.5 Muting a Call When you mu te a call on th e V500 you ca n hear the incoming signal (t he sound from the other end of the line) bu t you do not transmit a sig nal (the person on th e other en d of the lin e cannot hear you).
Chapter 2 Hardware V500 Series User’s Guide 43 " Y ou cannot have a conference call and a transferred call ongoing at the same time. 2.3.9 T ransferring a C all T ake the following step s to transf er an ongoing call to another phone number . 1 During the ongoing call, press the T ransfer key .
Chapter 2 Har d w ar e V500 Series User’s Guide 44.
V500 Series User’s Guide 45 C HAPTER 3 Tutorials 3.1 Overview These tutorials show you how to perform numer ous functions of the V500. Even though they make certain basic assumptions that may not matc h your actual configuration en vironment, the foundation provided here sho uld be suf ficient to get you up and running as quickly as possible.
Chapter 3 Tutorials V500 Series User’s Guide 46 2 For S tatic IP: Open the MENU > Advanced > Network Setting screen, select the St a t i c IP (Off) option and press Select . Configure your static IP settings. 3 For DHCP: Open the MENU > Advanced > Network Settin g screen, se le ct the DHCP (Off) menu option and set it to On .
Chapter 3 Tutorials V500 Series User’s Guide 47 3.3 Configuring V oIP Options Automatically Once you have established a network connection, th e next thing you must do is configure the V500 so that it can conn ect to a voice server .
Chapter 3 Tutorials V500 Series User’s Guide 48 3.3.1 Configuring V o IP Options Manually If your phone network does not use or support automatic configuration throug h auto provisioning, then you must configure the V500’ s voice server settings yourself.
Chapter 3 Tutorials V500 Series User’s Guide 49 2 The screen changes to display the SIP Configuration menu. Enter the values provided for the following settings: Display Name , SIP Numbe r, SIP Server Addr , SIP Register Server , SIP Auth ID and Auth Password .
Chapter 3 Tutorials V500 Series User’s Guide 50 3.4 Placing a Call Placing a phone call on your V500 is as easy as with any other pho ne, although you have a greater variety of options availabl e to you with this one.
Chapter 3 Tutorials V500 Series User’s Guide 51 3.4.1 Receiving an Incoming Call on a 2nd Line Now that you know how to place calls, we’re going to show you how to retrieve an incoming call on a second V oIP number if you’re already talking on a fi rst one.
Chapter 3 Tutorials V500 Series User’s Guide 52 3 Press the Line key of the incoming call to answer it. Here, it is Line 2 . The V500 LCD screen changes to indicate your selection and the call for Line 2 becomes active. The Line 1 key flashes to indicate a call on hold while the Line 2 key shines a steady green to indicate is currently in use.
Chapter 3 Tutorials V500 Series User’s Guide 53 3.5 Making a Conference Call A conference call consists of three connecte d p hones (including yours) participating in the same conversion simultaneously . T o make a conference call: 1 Dial the number of the fi rst pe rson in your confer enc e call.
Chapter 3 Tutorials V500 Series User’s Guide 54 5 When they a nswer , press the the CONFER ENCE button again to begin the th ree way conference call. Y our V500 LCD sc reen should look similar to this: The end result is that the call to Jasmine goes out on Li ne 1 (o r number 1001) while the call to Sebastian goes out on Line 2 (or number 1002).
Chapter 3 Tutorials V500 Series User’s Guide 55 3.6 Retrieving V oice Mail When you dial a number and the person at the other end does not pick up, you are prompt ed to leave a voice mail or dial another extension. This tutorial shows you how to listen to any voice mail messages that you might have received.
Chapter 3 Tutorials V500 Series User’s Guide 56 2 T o retrieve your voice mail messages, press the LED VOICE MAIL button. This takes you directly to the audio prompt.
Chapter 3 Tutorials V500 Series User’s Guide 57 3.7 Setting the T ime on Y our V500 By default, your phone’ s time is set automatica lly using an external time server . However , you can set the time manually as well. This tutori al takes you directly to the V500’ s operating system: the W eb Configurator .
Chapter 3 Tutorials V500 Series User’s Guide 58 3 Open the Maintenance > S ystem > Time Setting scre en, an d configure yo ur V5 00’ s time settings as you see fit.
59 P ART II LCD Screen Menus Using the LCD Screen (61) The Phonebook (69) LCD Menus: Basic Settings (77) LCD Menus: Advanced (103).
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V500 Series User’s Guide 61 C HAPTER 4 Using the LCD Screen 4.1 Overview This chapter shows how to use and configur e the V500 via the LCD screen menu sys t em. " For a complete overview of the V500’ s navigation and keyp ad buttons, please refer to Section 1 of the Quick S tart Guide.
Chapter 4 Using th e LCD Scree n V500 Series User’s Guide 62 The following table describes the navigation pad features. 4.3 The Keyp ad The keypad is also a very impo rtant part of working with the V500’ s LC D screens.
Chapter 4 Using the LCD Screen V500 Series User’s Guide 63 4.4 W orking with the LCD Menus Once you are familiar with the navigation and keypads, it is actually qu ite easy to move about within the LCD menu system.
Chapter 4 Using th e LCD Scree n V500 Series User’s Guide 64 4.4.2 Entering Numbers, Letters and Symbols When you enter informa tion into the V500 (whe n setting up a phonebook entry , for example) you may need to enter different kinds of charac ters.
Chapter 4 Using the LCD Screen V500 Series User’s Guide 65 1 Press the MENU key to enter the menu system. 2 Select Advanced Setting . 3 Use the navigator to highlight Auto Provision (Off) . 4 Press the On softkey . 5 Press the Select softkey . " Y ou can enable and disabl e a sub-feature only w hen you first enable the feature.
Chapter 4 Using th e LCD Scree n V500 Series User’s Guide 66 Call Prefer ence Receive Anonymou s Call Use this to allow or prohibit incoming calls that do not carry caller ID information. Call Fo rward Uncondit ional Forward Use this to forward all ca lls.
Chapter 4 Using the LCD Screen V500 Series User’s Guide 67 4.7 The LCD St atus Screen When you first turn on th e V500 or make a call, the status screen displays. The status screen is divided into four main sections, as shown below . Figure 10 LCD S tatus Scree n The following table describes the labels in this figure.
Chapter 4 Using th e LCD Scree n V500 Series User’s Guide 68.
V500 Series User’s Guide 69 C HAPTER 5 The Phonebook 5.1 Overview Use the V500’ s phonebook to store the names and ph on e numbers of your conta cts. Y ou can either add phonebook entries yourself, or th ey can be supplied via auto provision ing. The following sections describe how to add, edit, delete and use phonebook entries.
Chapter 5 The Phone book V500 Series User’s Guide 70 3 The Contact List screen displays. Figure 12 LCD Cont act L ist " Y ou can also access the Contact List screen by pressing the MENU key and selecting Phonebook > Cont act List . 4 Press Add .
Chapter 5 The Phonebook V500 Series User’s Guide 71 Figure 14 LCD Caller Group • Select the group to which you want to add th is contact. When the contact calls you, the V500 uses the ring tone yo u configure in the Ring Setting menu. • If you want to stop yo ur phone from ringi ng when th is contact calls you, select Block .
Chapter 5 The Phone book V500 Series User’s Guide 72 Figure 16 LCD Assign Account Select the numeric keypad key you want to us e for this contact from the list, and press Select . 5 In the Contact List - Add screen, press Save . If you entered a name, the contact’ s entry is stored alphabet ically in the phonebook.
Chapter 5 The Phonebook V500 Series User’s Guide 73 5.4 Delete a Phonebook Entry T ake the following steps to remove a contact’ s entry from the phonebook. 1 Press the PHONEBOOK key . The Contact List screen displays. Scroll down to the entry . Press Delete .
Chapter 5 The Phone book V500 Series User’s Guide 74 5.5.1 Search by Number T ake the following steps to search the phonebook by number . 1 Begin to type in the phone number . The LCD automatically disp lays all phonebook entries that match the initial dialed number .
Chapter 5 The Phonebook V500 Series User’s Guide 75 Figure 21 LCD Search by Number Example 2 3 Highlight the entry you want to call using the navigator , and press Select to begin the call. 5.5.2 Search by Name T ake the following steps to search the phonebook by name.
Chapter 5 The Phone book V500 Series User’s Guide 76.
V500 Series User’s Guide 77 C HAPTER 6 LCD Menus: Basic Settings 6.1 Overview This chapter discusses how to set up your V5 00 using the internal configuration menus. 6.2 Entering the Menu System Press the MENU key on the V500’ s front panel to ente r the menu system.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 78 6.3 The System Info Menu The System Info menu allows you to quickly check some of your V500’ s settings. These settings are read-only . Press MENU > System Info . The following screen displays.
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 79 6.3.1 Firmware V ersion Use these menus to check your V5 00’ s firmware version. Select Firmware V ersion in the System Info menu. The following screen displays. Figure 24 LCD Menu: Firmware V ers ion Y ou can upload new firmware using the web configurator .
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 80 6.3.3 V oIP St atus Use this screen to check the SI P number associated with each V oIP account configured on the V500, and to see whether an account is corr ectly registered with a SIP server .
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 81 6.4 The Ring Setting Menu The Ring Setting menu allows you to set th e V500 to ring differently when certain people call you. This depend s on the group that the person’ s phonebook entry belongs to.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 82 6.4.1 The Ring T y pe Men u Use this menu to audition and select ring tones for each call group. Select one of the options in the Ring Setting me nu. The following screen displays (this example uses the Others grou p).
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 83 The following table describes the labels in this screen. 6.5.1 V olum e Screen When you select one of t he options in the V olume Setting menu, a screen similar to the following displays.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 84 6.6 The Call Preference Menu Use these menus to allow or prohibit incoming calls that do not carry caller ID information, and to set up call forwarding. Select Call Pr eference . The following screen displays.
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 85 6.6.1 Call Forward Use these menus to set up and activate dif fe rent kinds of call redirection for incoming calls. Enable and select Call Pr efer ence > Call Forward . The following screen displays.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 86 6.6.1.1 Conditional Forward Use this menu to specify the conditions under wh ich you want calls to be redirected. Enable and select Call Preference > Call Forward > Conditional Forward .
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 87 Select Call Prefer ence > Call Forward > Forward Number . The following screen displays. Figure 34 LCD Menu: Forw ard Number The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 88 The following table describes the labels in this screen. 6.6.1.3 S pecific Forward These menus allow you to set the V500 to reco gnize incoming calls from a certain particular number and then redirect the calls to another nu mber .
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 89 6.6.1.3.1 Specific Forward Entry Use the specific forward entries to specify the incoming caller ’ s number, th e number to which you want the call to be redirected, and the co nditions under which it sh ould be redirected.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 90 Figure 38 LCD Menu: I ncoming Call Numbe r 2 Press Edit . Enter the new incoming call number and pres s Save . The Specific Forward Entry menu displays. 3 Select Forward to Number . The following screen displays.
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 91 Figure 40 LCD Menu: Conditio n 6 Select the conditions under wh ich you want calls from this number to be redirected. • Enable Unconditional to have the V500 always re direct calls from this number .
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 92 The following table describes the labels in this screen. 6.7.1 Cont act List Use the Contact List to add, edit or remove entries from the phonebook.
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 93 Figure 42 LCD Menu: Caller Gr oup The following table describes the labels in this screen. 6.7.2.1 The Caller Group List Select one of the options in th e Caller Group menu to display a list of the contacts who belong to that group.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 94 6.7.3 Block List This shows the phone numbers that are barred from calling you. When you are called from a number on the Bl ock List, the V500 does not ring.
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 95 6.7.4 DND White List This shows which of your contacts can call you when DND (Do Not Disturb) is turned on. When someone on the DND White List calls, the V500 rings whether DND is on or n ot.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 96 6.7.5 The Speed Dial Menu This menu allows you to set up one-touch calling. Y ou can map a phone number to an alphanumeric keypad key ( 0 to 9 ) and then use that keypad key to call the phone number (press and hold the key for one second or longer).
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 97 6.7.5.2 The S peed Dial - Edit Screen The Speed Dial - Edit screen allows you to add and cha nge the ph one numbers that are mapped onto the alphanumeric keys. Press Edit in the Spe ed Dial scre en.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 98 6.7.5.2.1 Speed Dial - Edit Phonebook T ake the following st eps to map a phonebook entry to a speed dial k ey 1 Press Pbook in the Speed Dial screen.
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 99 6.9 The System Rest art Menu Use this screen to restart the V500 w ithout turning the power off. Select System Restart . The following screen displays. Figure 49 LCD Menu: System Rest art The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 100 6.10 The Logo Setting Menu Use this screen to set the logo that appears in the main screen when the phone is idle. By default, the logo is “Zy X EL” but you can, of course, change this to whatever you want (such as your own company name or a d epartment number , for example).
Chapter 6 LCD Menus: Basic Sett ings V500 Series User’s Guide 101 6.10.1 The Logo Se tting - Edit Screen Use this sc reen to change your V500’ s existing logo. Figure 51 LCD Menu: Logo Setting - Edit The following table describes the labels in this screen.
Chapter 6 LCD Menus: Basic Settings V500 Series User’s Guide 102.
V500 Series User’s Guide 103 C HAPTER 7 LCD Menus: Advanced 7.1 Overview This chapter discusses using the V500’ s Advanced LCD menus. 7.1.1 What Y ou Can Do in This Chapter • Set up your V500’ s IP address - see Section 7.3. 2 on page 109 and Section 7.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 104 7.3 The Network Setting Menu Use these menus to configure the V500’ s IP address, and PPPoE username and password. Select Advanced Setting > Network Setting . The following screen a ppears .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 105 7.3.1 The PPPoE Menu Use this menu to configure yo ur V500’ s PPPoE username and password, if it is a PPPoE client. Enter your details exactly as your ISP or network administrator gave them to y ou.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 106 7.3.1.1 PPPoE Username Enable and select Advanced Setting > Network Setting > PP PoE > Username . The following screen displays. Figure 55 LCD Menu: PPPo E Username The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 107 The following table describes the labels in this screen. 7.3.1.2 PPPoE Password Enable and select Advanced Setting > Network Setting > PPPoE > Password . The following screen displays.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 108 7.3.1.2.1 PPPoE Password - Edit Press Edit in the PPPoE > PPPoE Password screen. The following screen displays. Figure 58 LCD Menu: PPPoE Password - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 109 7.3.2 St atic IP Use this menu to manually configure your V500 ’ s IP address, subnet mask and gateway settings. Enter the settings exactly as your ISP or network administrator gave them to you.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 11 0 7.3.2.1 IP Address Enable and select Advanced Setting > Network Setting > St a t i c I P > IP Addr ess . The following screen displays. Figure 60 LCD Menu: IP Address The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 111 The following table describes the labels in this screen. 7.3.2.2 Default Gateway Enable and select Advanced Setting > Network Settin g > S tatic IP > Default Gateway . The following screen displays.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 11 2 7.3.2.2.1 Default Gateway - Edit Press Edit in the Default Gateway screen. The following screen displays. Figure 63 LCD Menu: Default Gatewa y - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 11 3 7.3.2.3 Subnet Mask Enable and select Advanced Setting > Network Se tting > S tatic IP > Subnet Mask . The following screen displays. Figure 64 LCD Menu: Subnet Mask The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 11 4 The following table describes the labels in this screen. 7.3.2.4 First and Seco nd DNS Servers Use these screens to enter the IP address(es) of DNS (Domain Name System) servers on your network.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 11 5 7.3.2.4.1 First / Second DNS - Edit Press Edit in the 1st DNS or 2nd DNS screen. A screen similar to the following displays (thi s example uses the 1st DNS screen). Figure 67 LCD Menu: First / Second DNS - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 11 6 7.4 The SIP Configuration Menus Use these menus to set up your V500 to u se your existing V oice over Internet (V oIP) account(s). Y ou can configure up to four V oIP accounts on the V500.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 11 7 7.4.1 Display Name Use this screen to change the name that appears in the LCD screen tab fo r this account. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > Display Name .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 11 8 7.4.1.1 Account Name - Edit Press Edit in the Account Name screen. The following screen displays. Figure 70 LCD Menu: Display Na me - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 11 9 Select Advanced Settings > SIP Configuratio n > SIP (1 ~ 4) Configuration > SIP Number . The following screen displays. Figure 71 LCD Menu: SIP Number The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 120 The following table describes the labels in this screen. 7.4.3 SIP Local Port Use this screen to see and edit the port on the V500 this account uses to listen for incoming SIP calls. Select Advanced Setting > SIP Configuration > SIP (1 ~4) Configu r ation > SIP Local Port .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 121 7.4.3.1 SIP Local Port - Edit Press Edit in the SIP Local Port screen. The following screen displays. Figure 74 LCD Menu: SIP Local Port - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 122 7.4.4 SIP Server Address Use this menu to see and edit the IP address of the SIP server for this account. Select Advanced Setting > SIP Configuration > SI P (1 ~ 4) Configuration > SIP Server Addr .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 123 The following table describes the labels in this screen. 7.4.5 SIP Server Port Use this screen to see and edit the port on th e this account’ s SIP server used for SIP calls. Select Advanced Setting > SIP Configuratio n > SIP (1 ~ 4) Configuration > SIP Server Port .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 124 7.4.5.1 SIP Server Port - Edit Press Edit in the SIP Serv er Port screen. The following screen displays. Figure 78 LCD Menu: SIP Server Port - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 125 7.4.6 SIP Register Server Use this menu to see and edit the IP address of the server your service provider uses to register the V500 for this account (also kn own as a registrar server).
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 126 The following table describes the labels in this screen. 7.4.7 SIP Register Port Use this screen to see and edit the listening port on the SIP registrar server for calls from this account.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 127 7.4.7.1 SIP Register Port - Edit Press Edit in the SIP Regis ter Port screen. The following screen displays. Figure 82 LCD Menu: SIP Register Port - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 128 7.4.8 SIP Service Domain Use this to see and edit the SIP service dom ain configured for this SIP account. The SIP service domain of the V oIP service provider (the company that lets you make phoneca lls over the Internet) is the domain name in a SIP UR I.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 129 The following table describes the labels in this screen. 7.4.9 SIP Authentication ID A SIP account’ s authentication ID is its username.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 130 7.4.9.1 SIP Authentication ID - Edit Press Edit in the SIP Auth ID screen. The following screen displays. Figure 86 LCD Menu: SIP Authentication ID - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 131 7.4.10 Authentication Password Use this screen to see and edit the p assword for this SIP account. Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > Auth Password .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 132 The following table describes the labels in this screen. 7.4.1 1 Codec Priority When the V500 makes a SIP call, it negotiates th e voice codec (coder / decoder) it uses for the call with the SIP server .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 133 Press Change to cycle through the available codecs. Press Apply to save your changes and return to the previous menu, or press Back to return to the previous menu without saving.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 134 7.4.12.1 V oicemail Number - Edit Press Edit in the V oicemail Number screen. The following screen displays. Figure 91 LCD Menu: V oicemail Number - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 135 7.4.14 Call ID T urn this On to have the V5 00 send caller ID for outgoing calls. The pe rson you call can tell who is calling. T urn this Off if you want the V500 not to send caller ID. 7.4.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 136 7.4.15.1 STUN Use this menu to have the V500 get NA T info rmation automatically from a STUN server . Enable and select Advanced Setting > SIP Configuratio n > SIP (1 ~ 4) Configuration > NA T Setting > STUN .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 137 The following table describes the labels in this screen. Press Edit in the STUN Server Address screen. The following screen displays. Figure 95 LCD Menu: STUN Server Address - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 138 7.4.15.1.2 STUN Se rver Port Use this menu to see or edit the port nu mber on the STUN server . Enable and select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Confi guration > NA T Setting > STUN > Server Port .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 139 The following table describes the labels in this screen. 7.4.15.2 Outbound Proxy Use this menu to have the V500 use an outbound proxy server . Enable and select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > NA T Setting > Outbound Proxy .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 140 7.4.15.2.1 Outbound Proxy Serve r Address Use this menu to see or edit the IP address of the outbound proxy server you want to use. Enable and select Advanced Setting > SIP Configuratio n > SIP (1 ~ 4) Configuration > NA T Setting > Outbound Proxy > Server Addr .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 141 The following table describes the labels in this screen. 7.4.15.2.2 Outbound Proxy Serve r Port Use this menu to see or edit the port number on the outbound proxy server .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 142 Press Edit in the Outbound Pr oxy Server Port screen. The following screen displays. Figure 102 LCD Menu: Outbound Pr oxy Server Port - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 143 Select Advanced Setting > SIP Configuration > SIP (1 ~ 4) Configuration > Backup SIP Server . The following screen displays. Figure 103 LCD Menu: Backup SIP Server Enable and select the ba ckup SIP server you want to configure, or press Back to return to the previous screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 144 The following table describes the labels in this screen. 7.5 The Auto Provision Menus Use these menus if you have an auto-provisi oning server on the network.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 145 7.5.1 Protocol Use this screen to s ee or edit the protocol that the V500 uses to request and receive the auto- provisioning file. This protocol must be the same as that used by the auto-provisioning server .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 146 Figure 107 LCD Menu: Auto Provision Protocol - Edit The following table describes the labels in this screen. 7.5.2 Auto-provisioning Server Address Use this screen to see or edit the IP address of the auto-provisioning server from w hich the V500 gets the auto-provisioning file.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 147 The following table describes the labels in this screen. 7.5.2.1 Auto-provisioning Server Address - Edit Press Edit in the Server Address screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 148 7.5.3 Auto-provisioning Server Port Use this screen to see or edit the listening port of the auto-provisioning server from w hich the V500 gets the auto-provisioning file. Enable and select Advanced Setting > Auto Pr ovision > Port .
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 149 The following table describes the labels in this screen. 7.5.4 Expire Time Use this screen to see or edit the length of time t h e V500 waits after receiving an auto- provisioning file before it requests another .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 150 7.5.4.1 Expire T ime - Edit Press Edit in the Expire T ime screen. The following screen displays. Figure 1 13 LCD Menu: Auto Provisi on Expire T ime - Edit The following table describes the labels in this screen.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 151 7.5.5 Retry Time Use this screen to see or edit the length of time t h e V500 waits if it cannot get an auto- provisioning file from the ser ver before trying again. Enable and select Advanced Setting > Auto Pr ovision > Retry Time .
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 152 The following table describes the labels in this screen. 7.6 Programmable Key The V500 has six custom keys (see Section 2.2 on page 35 for hardware information). Y ou can configure these keys to perform call functions.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 153 The following table describes the labels in this screen. 7.7 Display Adjusting Use this menu to change the way the LCD screen displays. Y ou can change the screen’ s brightness and contrast levels.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 154 7.7.1 Contrast Use this menu to change the LCD screen’ s contra st (the differ en ce be tween the text s hade and the background shade). Select Contrast in the Display Adjusting menu. The following scre en displays.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 155 The following table describes the labels in this screen. 7.8 Call Feature Mode Use this menu to switch betwee n local mode and PBX mode. Figure 120 LCD Menu: Call Feature Mode The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 156 7.8.1 PBX Mode Use this menu to configure the PBX mode setti ngs. PBX mode should be selected if your phone connection is rou ted through a ZyXEL IP PBX (such as the X200 2), or another IP-PBX.
Chapter 7 LCD Menus: Advanced V500 Series User’s Guide 157 7.9 Language Support Use this menu to select the language u sed on the V500’ s menus. " This setting does not apply to the Web Configurator . Figure 122 LCD Menu: Language Suppor t The following table describes the labels in this screen.
Chapter 7 LCD Menus: Ad vanced V500 Series User’s Guide 158.
159 P ART III The W eb Configurator Introducing the W eb Configurator (161) S tatus Screens (167) Network Setup (173) SIP Account Setup (177) Phone Setup (193) The Phone Book (201).
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V500 Series User’s Guide 161 C HAPTER 8 Introducing the Web Configurator 8.1 Overview This chapter describes how to access the V500’ s web configura t or and provides an ove rview of its screens.
Chapter 8 Introducing the Web Configur ator V500 Series User’s Guide 162 4 T ype “admin” as the username and "1234" (def ault) as the password, then click Login. 5 It is strongly recommended that you change your password in the screen that displays next.
Chapter 8 Introducing the Web Configurator V500 Series User’s Guide 163 The St a t u s screen displays. Figure 125 The S tatus Screen As illustrated above, the we b configurator screen is divided into four parts. • A - title bar • B - navigation panel • C - main window • D - status bar 8.
Chapter 8 Introducing the Web Configur ator V500 Series User’s Guide 164 8.2.2 Navigation Panel Use the menu item s on the navigation panel to open screens and config ure the V500’ s features.
Chapter 8 Introducing the Web Configurator V500 Series User’s Guide 165 8.2.3 Main Window The main window displays informa tion and configuration fields. It is discussed in the rest of this document. Right after you log in, the St a t u s screen is displayed.
Chapter 8 Introducing the Web Configur ator V500 Series User’s Guide 166.
V500 Series User’s Guide 167 C HAPTER 9 Status Screens 9.1 Overview Use the St a t u s screens to see the current status of the V500, its system res ources, interfaces, and SIP accounts. Y ou can also register and unre gister SIP accounts. It also provides detailed traffic and V oIP statistics.
Chapter 9 Sta tus Screens V500 Series User’s Guide 168 Each field is described in the following table. T able 100 Status Screen LABEL DESCRIPTION Refresh I n terval Enter how of ten you wa nt the V500 to update this screen. Refresh Now Click this to update this screen immediately .
Chapter 9 Status Screens V500 Series User’s Guide 169 9.3 Packet S t atistics T o access this screen, open the St a t u s screen (see Section 9.2 on page 167 ), and click (Details...) next to Packet S tatistics . Read-only information here includes port s tatus and packet specific statistics.
Chapter 9 Sta tus Screens V500 Series User’s Guide 170 9.4 V oIP St atistics This screen displays SIP registra tion information, status of calls and V oIP traf fic statistics. T o access this screen, open the St a t u s screen (see Section 9.2 on page 167 ), and click (Details.
Chapter 9 Status Screens V500 Series User’s Guide 171 Registration This field displays the current regi stration status of the SIP acco unt. Y ou can change thi s in the Stat us screen. Registered - The SIP account is registered with a SIP server . Unregister - The SIP account has failed to reg ister with a SIP serve r , or is not active.
Chapter 9 Sta tus Screens V500 Series User’s Guide 172 Poll Interval(s) Enter how often you want the V50 0 to update this screen, and click Set Interval . Set Interval Click this to make the V500 updat e the screen base d on th e amount of time you specified in the Poll Interval fiel d.
V500 Series User’s Guide 173 C HAPTER 10 Network Setup 10.1 Overview This chapter discusses how to conf igure the V500’ s network settings. 10.1.1 What Y ou Can Do in This Chapter •T h e Internet Connection screen allows you change your V500’ s Internet access settings ( Section 10.
Chapter 10 Netw ork Setup V500 Series User’s Guide 174 " Regardless of your particular situation, do not create an ar bitrary IP address; always follow the guidelines above.
Chapter 10 Network Setup V500 Series User’s Guide 175 10.2 Internet Connection Use this screen to change your V500’ s Internet access settings. Click Network > Internet Connection . Figure 129 Network > Internet Connection The following table describes the labels in this screen.
Chapter 10 Netw ork Setup V500 Series User’s Guide 176 10.3 Management Port Use this screen to configure th e management IP address of the V500. Y ou can use this IP address to connect to th e V500 even when its W AN IP address is in a different subnet.
V500 Series User’s Guide 177 C HAPTER 11 SIP Account Setup 1 1.1 Overview This chapter discusses the V500’ s Vo I P > SIP screens. 1 1.1.1 What Y ou Can Do in This Chapter •T h e SIP Setting s screen allows you to maintain b asic information about each SIP account ( Section 1 1.
Chapter 11 SIP Account Setup V500 Series User’s Guide 178 1 1.2 SIP Settings Screen Use this screen to maintain basic informatio n about each SIP account. Y our V oIP service provider (the compan y that lets you make phon e calls over the Internet) shoul d provide this.
Chapter 11 SIP Account Setup V500 Series User’s Guide 179 Each field is described in the following table. T able 106 VoIP > SIP > SIP Settings LABEL DESCRIPTION SIP Settings SIP Account Select the SIP account you want to see in this scree n. If you change this field, the screen automatically refreshes.
Chapter 11 SIP Account Setup V500 Series User’s Guide 180 SIP Service Port Ente r the backu p SIP server ’s listening por t number , if your V o IP service provi der gave you one.
Chapter 11 SIP Account Setup V500 Series User’s Guide 181 1 1.2.1 Advanced SIP Setup Screen Use this screen to maintain advanced settings for each SIP account. Click Advanced Setup in V oIP > SIP > SIP Settings . The following screen displays.
Chapter 11 SIP Account Setup V500 Series User’s Guide 182 Each field is described in the following table. T able 107 VoIP > SIP > SIP Settings > Advanced Setup LABEL DESCRIPTION SIP Server Settings URL T ype Select whether or not to include th e SIP serv ic e domain name when the V500 sends the SIP number .
Chapter 11 SIP Account Setup V500 Series User’s Guide 183 DTMF Mode Control how the V500 handles the alphanumeric keypad tones. Y ou should use the same mode your V oIP service provider uses. RFC 2833 - send th e DTMF tones in RTP packets PCM - send the DTMF tones in th e voice data stream.
Chapter 11 SIP Account Setup V500 Series User’s Guide 184 Expirat ion Ti m e Keep the default value, unless your V oIP service provider tells you to change it. Enter the number of seconds th e SIP se rver sh ould provide the message waiting service each ti me the V500 subscribes to the service.
Chapter 11 SIP Account Setup V500 Series User’s Guide 185 1 1.3 SIP QoS Screen Use this screen to maintain T oS an d VLAN settings for the V500. Click V oIP > SIP > QoS . The following screen displays. Figure 133 V o IP > SIP > QoS Each field is described in the following table.
Chapter 11 SIP Account Setup V500 Series User’s Guide 186 SIP Identities A SIP account uses an identity (sometimes re ferred to as a SIP address). A comple te SIP identity is called a SIP URI (Uni form Resource Identi fier).
Chapter 11 SIP Account Setup V500 Series User’s Guide 187 When you use SIP to make a V oIP call, it origin ate s at a client a nd terminates at a server . A SIP client could be a computer or a SIP phone. One device can act as both a SIP client and a SIP server .
Chapter 11 SIP Account Setup V500 Series User’s Guide 188 SIP Redirect Server A SIP redirect server accepts SIP requests, translates the destina tion address to an IP address and sends the translated IP address back to th e device that sent the request.
Chapter 11 SIP Account Setup V500 Series User’s Guide 189 The V500 must regist er its public IP address with a SIP register server . If there is a NA T router between the V500 and the SIP register server, th e V500 probably has a private IP address.
Chapter 11 SIP Account Setup V500 Series User’s Guide 190 • G. 7 1 1 is a Pulse Code Modulation (PCM) wave form codec. PCM measures analog signal amplitudes at regular time in tervals (sampling) and conver ts them into digital bits (quantization).
Chapter 11 SIP Account Setup V500 Series User’s Guide 191 MWI (Message W aiting Indication) Enable Message W aiting Indication (MWI) en ables your phone to give you a message– waiting (beeping) dial tone when you have one or more voice messages.
Chapter 11 SIP Account Setup V500 Series User’s Guide 192 Y our V500 can add IEEE 802.1Q VLAN ID tags to voice frames that it sends to the network. This allows the V500 to commun icate with a SIP server that is a member of the same VLAN group. Some ISPs use th e VLAN tag to identify voice traf fic and give it priority over other traffic.
V500 Series User’s Guide 193 C HAPTER 12 Phone Setup 12.1 Overview This chapter discusses the V500’ s Phone scree ns. 12.1.1 What Y ou Can Do in This Chapter •T h e Phone Settings screen allows you to configure b asic phone settings like volume and ring tones ( Section 12.
Chapter 12 Phone Setup V500 Series User’s Guide 194 12.2 Phone Settings Screen Use this screen to configure basic phon e settings like volu me and ring tones. Click Vo I P > Phone > Phone Settings . The following screen displays. Figure 139 V oIP > Phone > Phone Settings Each field is described in the following table.
Chapter 12 Phone Setup V500 Series User’s Guide 195 12.2.1 V oice Activity D etection/Silence Suppression V oice Activity Detection (V AD) de tects whether or not speech is present. This lets the V500 reduce the bandwidth that a call uses by not transmitting “silent packet s” when you are not speaking.
Chapter 12 Phone Setup V500 Series User’s Guide 196 12.2.2 Comfort Noise Generation When using V AD, the V500 gen erates comfort noise when the other p arty is not speaking. The comfort noise lets you know that the line is still connected as total silence could easily be mistaken for a lost connection.
Chapter 12 Phone Setup V500 Series User’s Guide 197 In peer-to-peer calls, you call another V oIP device directly without going through a SIP server . Enter the callee’ s IP address or doma in name. The V500 sends SIP INVITE requests to the peer V oIP device when you use the speed dial entry .
Chapter 12 Phone Setup V500 Series User’s Guide 198 12.5 Programmable Feature Key Settings Screen Y ou can program the custom keys on the V500 to automatically control certain supplementary call services, such as caller ID, call forwarding, call waiting, etc.
Chapter 12 Phone Setup V500 Series User’s Guide 199 Presence Key 1 ~ 6 Enter the prese nce “state” you want your phone to broadcast to other phones on the network when you press this feature key . S tates are: •G r e e n - indicates you are available or not busy •R e d - indicates you are busy or not available.
Chapter 12 Phone Setup V500 Series User’s Guide 200.
V500 Series User’s Guide 201 C HAPTER 13 The Phone Book 13.1 Overview This chapter discusses the Phone Book screens. 13.1.1 What Y ou Can Do in This Chapter •T h e Call Forward screen allows you to configure call forwarding for incoming calls ( Section 13.
Chapter 13 T h e Pho ne B oo k V500 Series User’s Guide 202 13.2 Call Forward Screen Use this screen to configure call forwarding for incoming calls. When call forwarding is active, incoming calls are redirected to othe r phone numbers. Y ou can set up rules for all incoming calls, or have the V500 forward calls from sp ecific numbers only .
Chapter 13 The Pho n e B ook V500 Series User’s Guide 203 Conditional Forward Select this to forward all incoming cal ls under certain circumstances (if the phone is in use, if you do not answer , or if you have the Do Not Disturb function tu rned on).
Chapter 13 T h e Pho ne B oo k V500 Series User’s Guide 204 13.3 Cont act List Screen Use this screen to see, add and ed it details of your contacts. Click Vo I P > Phone Book > Contact List . The following screen displays. Figure 144 V oIP > Phone Book > Contact List The following table describes the labels in this screen.
Chapter 13 The Pho n e B ook V500 Series User’s Guide 205 Modify Click the Add butto n to include the new entry in the phonebook, or to save the changes you made to an existing en try . Phone Book Ta b l e Page Select a page from the list to go to that page of contacts.
Chapter 13 T h e Pho ne B oo k V500 Series User’s Guide 206 13.4 Group List Screen Use this screen to see and edit the calling groups to which your phonebook contacts belong. " Y ou can also edit this information in the Vo I P > Phone Book > Contact List screen.
Chapter 13 The Pho n e B ook V500 Series User’s Guide 207 13.5 Block List Screen Use this screen to see and edit details of the pho ne numbers that are prevented from making incoming calls to the V5 00. Y ou can block up to 20 phone numbers. Click Vo I P > Phone Book > Block List .
Chapter 13 T h e Pho ne B oo k V500 Series User’s Guide 208 13.6 DND White List Screen Use this screen to see and edit details of people who can ma ke incoming calls to the V5 00 even when you have DND (Do Not Disturb) turned on. Click Vo I P > Phone Book > DND White List .
Chapter 13 The Pho n e B ook V500 Series User’s Guide 209 The following table describes the labels in this screen. T able 1 18 VoIP > Phone Book > DND White List LABEL DESCRIPTION DND White LIst Item This is the index number of the DND white list entry .
Chapter 13 T h e Pho ne B oo k V500 Series User’s Guide 210.
21 1 P ART IV Maintenance and T roubleshooting System (213) Logs (219) T ools (221) T roubleshooting (227).
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V500 Series User’s Guide 213 C HAPTER 14 System 14.1 Overview Use the System screens to change the V500’ s system and domain name settings, change the password or configure time settings.
Chapter 14 Sy stem V500 Series User’s Guide 214 Click Maintenance > System > General . The following screen displays. Figure 148 Maintenance > System > General The following table describes the labels in this screen.
Chapter 14 System V500 Series User’s Guide 215 New Password T ype your new admin password. Note: The new password must be between 4 and 8 numerals (0 ~ 9) long. Letters, spaces an d other characters are not allowed. Note that as you type a password, the scr een displays an aste risk (*) for each character yo u type.
Chapter 14 Sy stem V500 Series User’s Guide 216 14.3 T ime Setting Screen T o change your V500’ s time and date, click Maintenance > System > T ime Setting . The screen appears as shown. Use this screen to co nfigure the V500’ s time based on your local time zone.
Chapter 14 System V500 Series User’s Guide 217 Manual Select this to enter the ti me and date manually . If you configure a new time and date, T ime Zone and Daylight Saving at the same time, the new time and da te you entered has priority and th e T ime Z one and Daylight Saving settings do not affect it.
Chapter 14 Sy stem V500 Series User’s Guide 218 End Date Configure the day and time when Daylight Saving Time ends if you selected Daylight Saving s . The o'clock field uses the 24 hour format. Here are a couple of examples: Daylight Saving Time ends in the United St ates on the last Sunday of October .
V500 Series User’s Guide 219 C HAPTER 15 Logs 15.1 Overview This chapter contains information on viewing your V500’ s logs. 15.2 Logs Screen Click Maintenance > Logs to open the Logs screen. Y ou can view logs and alert messages in this scr een.
Chapter 15 L ogs V500 Series User’s Guide 220 T ime This fi eld displays the ti me the log was recorded. Message This field states the reason fo r the log. Source This field li sts the source IP address and the port number of the incoming packet that caused the log, if applicable.
V500 Series User’s Guide 221 C HAPTER 16 Tools 16.1 Overview This chapter shows you how to upload new firm ware, upload or save b ackup configuration files, restart the V500 and manage ringtones. 16.1.1 What Y ou Can Do in This Chapter •T h e Firmware Upload screen allows you to upload new firmware to your V500 ( Section 16.
Chapter 16 To ols V500 Series User’s Guide 222 The following table describes the labels in this screen. " Do not turn off the V500 whil e firmware upload is in progress! After you see the Firmware Upload In Pr ocess screen, wait two minu t es before logging into the V500 again.
Chapter 16 Tools V500 Series User’s Guide 223 Figure 154 Upload Error Me ssage 16.3 Configuration Screen Click Maintenance > T ools > Configuration . Information related to fact ory defaults, backup configuration, and rest orin g configuration appears as shown next.
Chapter 16 To ols V500 Series User’s Guide 224 16.3.2 Restore Configuration Restore configuration allows you to upload a new or previously saved configuration file from your computer to your V500.
Chapter 16 Tools V500 Series User’s Guide 225 Figure 158 Configuration Restore Er ror 16.3.3 Back to Factory Default s Pressing the Reset button in this section clears al l user-e ntered configuration information and returns the V500 to its factory defaults.
Chapter 16 To ols V500 Series User’s Guide 226 " The V500 has ten MIDI file slots. If you upload a MIDI fi le to a file slot on the V500, the MIDI file already in the slot is deleted. Ther e is no way to retrieve the deleted file, unless it is a default ringt one (in which case you need to reset the V500).
V500 Series User’s Guide 227 C HAPTER 17 Troubleshooting 17.1 Overview This chapter offers some sugg estions to solve problems you might encounter . The potential problems are divided into the following categories. • Power , Hardware Connections, and LEDs • V500 Access and Login • Internet Access • Phone Calls and V oIP 17.
Chapter 17 Tro u blesh oo tin g V500 Series User’s Guide 228 V The LCD screen is too faint / too bright / unclear . Press the Menu key . Go to the Advanced Setting > Display Adjusting menu. • If the screen is unclear , select Font Gray Level to adjust its contrast.
Chapter 17 Troubleshooting V500 Series User’s Guide 229 4 Make sure your computer is in the same subnet as the V500. (If you know that there are routers between your computer and the V500, skip this step.) • If there is no DHCP server on your netwo rk, make sure your computer ’ s IP address is in the same subnet as the V500.
Chapter 17 Tro u blesh oo tin g V500 Series User’s Guide 230 17.4 Internet Access V I cannot access the Inte rnet through the V500. 1 Check the hardware connections, and make sure the LEDs and the LCD screen are behaving as expected. See the Quick Start Guide and Section 2.
Chapter 17 Troubleshooting V500 Series User’s Guide 231 17.5 Phone Calls and V oIP V I cannot make V oIP calls. Ensure that your V500 is set up as sh own in your Quick Start Guide and Section 2.2 on page 35 . Look at the LCD screen. The tabs at the righ t hand side show details of the V500’ s SIP accounts.
Chapter 17 Tro u blesh oo tin g V500 Series User’s Guide 232 V I can make phonecalls, but I cannot receive them. or I can receive some phon ecalls, but not others. Check your V500’ s call forwarding se ttings (see Section 6.6.1 on page 85 ). If they are misconfigured, certain calls may be mistakenly forwarded.
233 P ART V Appendices and Index Product Specification s (235) Setting Up Y our Computer ’ s IP Address (241) Pop-up W indows, JavaScripts and Java Permissions (265) IP Addresses and Subnetting (271.
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V500 Series User’s Guide 235 A PPENDIX A Product S pecifications The following tables summarize the V500 ’ s hardware and firmware features. T able 125 Hardware Specifications Dimensions (W x D x H) 232.5mm x 218.2mm x 94 .8 mm Weight 932g Power S pecification 12V DC, 1.
Appendix A Product Specifica tions V500 Series User’s Guide 236 T able 126 Firmware Specifications FEATURE DESCRIPTION Default DHCP status Client Default management IP address 192.168.5.1 Default Password 1234 Device Management Use the V500’s LCD screen menus or the web configurator to easily configure the rich range of features.
Appendix A Product Specifications V500 Series User’s Guide 237 The following list, which is not exhaustive, i llustrates the standards su pported in the V500. DTMF In-band and out-of band PCM, RFC2833, SIP Info Ring File Management Upload and download MIDI (.
Appendix A Product Specifica tions V500 Series User’s Guide 238 Power over Ethernet (PoE) S pecifications (V501-T1 Only) Y ou can use a pow e r ove r Ethe rn e t in je ct or to power the V501 -T 1. The injector must comply to IEEE 802.3af. W all-mounting Instructions Complete the following step s to hang your V500 on a wall.
Appendix A Product Specifications V500 Series User’s Guide 239 1 Be careful to avoid damaging pip es or cables located inside the wall when drilling holes for the screws. 3 Do not insert the screws all the way into th e wall. Leave a small gap of about 0.
Appendix A Product Specifica tions V500 Series User’s Guide 240 Figure 162 Masonry Plug and M4 T ap Screw.
User’s Guide 241 A PPENDIX B Setting Up Y our Computer ’ s IP Address " Y our specific ZyXEL device may not support all of the operating systems described in this appendix. See the product specifications for more information about which operating systems are supported.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 242 Windows XP/NT/2000 The following example uses the defa ult Wi ndows XP display theme b ut can also apply to W indows 2000 and W indows NT . 1 Click St a r t > Control Panel . Figure 163 Windows XP: S tart Menu 2 In the Control Panel , click the Network Connections icon.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 243 Figure 165 Windows XP: Control Panel > Network Conn ections > Properties 4 On the General tab, select Internet Protocol (TCP/IP) and t h en click Properties .
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 244 5 The Internet Protocol TCP/IP Pr operties window ope ns. Figure 167 Windows XP: Internet Protocol (TCP/IP) Propert ies 6 Select Obtain an IP address automatically if your network administrator or ISP assigns your IP address dynamically .
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 245 Windows V ist a This section shows screens from W indows V ista Professional. 1 Click St a r t > Control Panel . Figure 168 Windows V ista: S tart Menu 2 In the Control Panel , click the Network and Intern et icon.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 246 4 Click Manage network connections . Figure 171 Windows V ista: Network and Sharing Center 5 Right-click Local Area Connection and then select Properties .
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 247 6 Select Internet Protocol V ersion 4 (TCP/IPv4) and then select Properties . Figure 173 Windows V ista: Local Area Connection .
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 248 7 The Internet Protocol V ersion 4 (TCP/IPv4) Properties window opens. Figure 174 Windows V ista: Internet Protocol V ersion 4 (TCP/IPv4) Prope rties 8 Select Obtain an IP address automatically if your network administrator or ISP assigns your IP address dynamically .
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 249 Mac OS X: 10.3 and 10.4 The screens in this section are from Mac OS X 10.4 but can also apply to 10.3. 1 Click Apple > System Preferences . Figure 175 Mac OS X 10.4: Apple Menu 2 In the System Prefer ences window , click the Network icon.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 250 3 When the Ne twork preferences pane opens, select Built-in Ethernet from the network connection type list, and then click Configur e.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 251 5 For statically assigned settings, do the following: •F r o m t h e Configure IPv4 list, select Manually . •I n t h e IP Address field, type your IP address. •I n t h e Subnet Mask field, type your su bnet mask.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 252 Mac OS X: 10.5 The screens in this section are from Mac OS X 10.5. 1 Click Apple > System Preferences . Figure 181 Mac OS X 10.5: Apple Menu 2 In System Prefer ences , click the Network icon.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 253 3 When the Ne twork preferences pane opens, select Ethernet from the list of available connection types. Figure 183 Mac OS X 10.5: Network Preference s > Ethernet 4 From the Configure list, select Us ing DHCP for dynamically assigned settings.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 254 Figure 184 Mac OS X 10.5: Network Preference s > Ethernet 6 Click Apply and close the window .
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 255 Linux: Ubuntu 8 (GNOME) This section shows you how to co nfigure your computer ’ s TCP/IP settings in the GNU Object Model Environment (GNOME) us ing the Ubuntu 8 Linux distribution.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 256 3 In the Authenticate window , enter your admin acc ou nt name and passwo rd then click the Authenticate button.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 257 Figure 190 Ubuntu 8: Network Settings > Properties •I n t h e Configuration list, select Automatic Configuration (DHCP) if you have a dynamic IP address. •I n t h e Configuration list, select S tatic IP address if you have a sta tic IP address.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 258 V erifying Settings Check your TCP/IP properties by clicking System > Administration > Network T ools , and then selecting the appropriate Network device from the Devices tab.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 259 Linux: openSUSE 10.3 (KDE) This section shows you how to configure your computer’ s TCP/IP settings in the K Desktop Environment (KDE) using the op enSUSE 10.3 Linux distributio n.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 260 3 When the Y aST Contro l Center window opens, select Network Devices and then click the Network C ard icon.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 261 5 When the Network Card Setup windo w op ens, click the Address tab Figure 197 openSUSE 10.3: Network Card Setup 6 Select Dynamic Address (DHCP) if you have a dy namic IP address.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 262 8 If you know your DNS server IP address(es), click the Hostname/DNS tab in Network Settings and then enter the DNS server in formation in the fields provided. Figure 198 openSUSE 10.
Appendix B Setting Up Your Compu te r ’s IP Address User’s Guide 263 V erifying Settings Click the KNetwork Manager icon on the Ta s k b a r to check your TCP/IP properties. From the Options sub-menu, select Show Connecti on Information . Figure 199 openSUSE 10.
Appendix B Se tting Up Your Computer’s IP Address User’s Guide 264.
V500 Series User’s Guide 265 A PPENDIX C Pop-up Windows, JavaScript s and Java Permissions In order to use the web configurator yo u need to allow: • W eb browser pop-u p windows from your device. • JavaScripts (enabled by default). • Java permissions (enabled by default).
Appendix C Pop-up Windows, JavaScripts and Java Perm issions V500 Series User’s Guide 266 2 Clear the Block pop-ups check box in the Pop-up Block e r section of the screen. This disables any web po p-up blockers you ma y have enabled. Figure 202 Internet Options: Privacy 3 Click Apply to save this setting.
Appendix C Pop-up Windows, JavaScripts and Java Per missio ns V500 Series User’s Guide 267 Figure 203 Internet Options: Privacy 3 T ype the IP address of your device (the web page that you do not want to have blocked) with the prefix “http://”. For example, http://192.
Appendix C Pop-up Windows, JavaScripts and Java Perm issions V500 Series User’s Guide 268 5 Click Close to return to the Privacy screen. 6 Click Apply to save this setting. JavaScript s If pages of the web configura tor do not display properly in Internet Explorer , ch eck that JavaScripts are allowed.
Appendix C Pop-up Windows, JavaScripts and Java Per missio ns V500 Series User’s Guide 269 Figure 206 Security Settings - Java Scripting Java Permissions 1 From Internet Explorer , click To o l s , Internet Options and then the Security tab. 2 Click the Custom Level.
Appendix C Pop-up Windows, JavaScripts and Java Perm issions V500 Series User’s Guide 270 JA V A (Sun) 1 From Internet Explorer , click To o l s , Internet Options and then the Advanced tab. 2 Make sure that Use Java 2 for <applet> under Java (Sun) is sele cted.
V500 Series User’s Guide 271 A PPENDIX D IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify ind ividual devices on a network. Every networking device (includin g computers, servers, routers, printe rs, etc.
Appendix D IP Addresses a nd Subnetting V500 Series User’s Guide 272 Figure 209 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the s ubnet mask.
Appendix D IP Addresses and Subnetting V500 Series User’s Guide 273 Subnet masks are expressed in dotted decimal no tation just like IP addresses. The follow ing examples show the binary and decimal not ation for 8-bit, 16-bit, 24-bit an d 29-bit subnet masks.
Appendix D IP Addresses a nd Subnetting V500 Series User’s Guide 274 Subnetting Y ou can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the c ompany network for security reasons.
Appendix D IP Addresses and Subnetting V500 Series User’s Guide 275 Figure 21 1 Subnetting Example: Af ter Subnetting In a 25-bit subnet the host ID has 7 bits , so each sub-network has a maximum of 2 7 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’ s address itself, all ones is the subnet’ s broadcast address).
Appendix D IP Addresses a nd Subnetting V500 Series User’s Guide 276 Example: Eight Subnet s Similarly , use a 27-bit mask to create eight subnets (000, 00 1, 010, 01 1, 100, 101, 1 10 and 111 ) . The following table shows IP address last octet values for each subnet.
Appendix D IP Addresses and Subnetting V500 Series User’s Guide 277 Subnet Planning The following table is a summary for su bnet planning on a network with a 24-bit network number . The following table is a summary for su bnet planning on a network with a 16-bit network number .
Appendix D IP Addresses a nd Subnetting V500 Series User’s Guide 278 Configuring IP Addresses Where you obtain your netwo rk number depends on yo ur particular situation. If the ISP or your network administrator assigns yo u a bloc k of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask.
V500 Series User’s Guide 279 A PPENDIX E Legal Information Copyright Copyright © 2007 by ZyXEL Communications Corporation. The contents of this publication may not be reprod uced in any part or as .
Appendix E Leg al In fo rm at ion V500 Series User’s Guide 280 If this device does cause harmful inte rference to radio/television reception, which can be determined by turning th e device off and on, the user is enc ouraged to try to correct the interference by one or more of the following measures: 1 Reorient or relocate the receiving antenna.
Appendix E Legal Information V500 Series User’s Guide 281 ZyXEL) and the customer will be billed for part s and labor . All repaired or replaced products will be shipped by ZyXEL to th e corresponding return address, P o stage Paid.
Appendix E Leg al In fo rm at ion V500 Series User’s Guide 282.
Appendix F Customer Suppo rt V500 Series User’s Guide 283 A PPENDIX F Customer Support Please have the following information r eady when you contact customer support. Required Information • Product model and serial number . • W arranty Information.
Appendix F Custo m er Supp o rt V500 Series User’s Guide 284 • Fax: +420-241-091 -359 • W eb: www .zyxel.cz • Re g u l ar M a il : ZyXEL Communications, Czech s.r .o., Modranská 621, 143 01 Praha 4 - Modrany , Ceská Republika Denmark • Support E-mail: support@zyxel.
Appendix F Customer Suppo rt V500 Series User’s Guide 285 India • Support E-mail: support@zyxel.in • Sales E-mail: sales@zyxel.in • T elephone: +91-1 1-30888144 to +91 -11-308 88153 • Fax: +91-1 1-30888149, +91 -11-2 6810715 • W eb: http://www .
Appendix F Custo m er Supp o rt V500 Series User’s Guide 286 • Regular Mail: ZyXEL Communications Inc., 1 130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no • T elephone: +47-22-80-61-80 • Fax: +47-22-80-61-81 • W eb: www .
Appendix F Customer Suppo rt V500 Series User’s Guide 287 Sweden • Support E-mail: support@zyxel.se • Sales E-mail: sales@zyxel.se • T elephone: +46-31-744-7700 • Fax: +46-31-744-7701 • W eb: www .
Appendix F Custo m er Supp o rt V500 Series User’s Guide 288.
Index V500 Series User’s Guide 289 Index A AbS 190 account assign 71 , 72 account keys 36 account name 11 7 ACK message 186 action keys 37 activating features 64 active call information 67 address 1.
Index V500 Series User’s Guide 290 DiffServ 191 DiffServ Code Point (DSCP) 191 DiffServ marking rule 191 dimensions 235 disabling features 64 disclaimer 279 display adjustment 66 DnD 38 DND white li.
Index V500 Series User’s Guide 291 K keep alive 135 keypad 37 keypad characters 64 L LCD screen 36 , 40 , 153 brightness 154 contrast 154 LCD screen display settings 103 line keys 36 logs 219 loudspeaker 38 lowercase mode 64 M MAC address 65 managing the device good habits 34 using FTP .
Index V500 Series User’s Guide 292 PPPoE 103 , 104 , 105 , 174 , 175 dial-up connection private IP address 173 private networks 17 3 product registration 281 programmable feature key 66 proxy server.
Index V500 Series User’s Guide 293 specific forward 66 speed dial 66 , 92 , 96 , 98 , 196 SPTGEN 34 stand 39 S tatic IP address 109 static IP address 103 , 104 , 175 status 67 status bar 165 status .
Index V500 Series User’s Guide 294.
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Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit ZyXEL Communications V501-T1. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei ZyXEL Communications V501-T1 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
