Benutzeranleitung / Produktwartung S-500 des Produzenten Zebra
Zur Seite of 80
Zebra T e chnologi es Corporation 333 C orpo ra te Wo ods P a rkwa y Ve rnon Hi ll s, I llino is 6006 1-3109 Phon e Numbe r: (847 ) 634-6700 Tel efax N umber: (847 ) 913-8766 Ze br a T e ch nolo g ies.
P ropr iet ary Sta te men t Thi s man ua l con tai n s pr op ri etar y in for ma tion of Z eb r a Tech nol ogi es C or po rat io n. It is intended solely for th e information and use of parties operating and ma in taining the e qui pmen t d e scr ibe d he rei n.
W arranty In formation 1. P rin ter W arr anty Z EBR A ® printers , exclu di ng t hermal printheads which are war ranted separ ately b el ow, ar e war ranted ag ainst defects in material or workman shi p for six (6) months from th e date of origi n al shipmen t by ZEBR A T echnol o- gies Corpor at ion.
All stat ements, te chnical inf ormation and r ecom mendati ons relati ng to Z E BRA Product s are ba sed upon tests believed t o be r eli able but do not constitute a guar antee or warrant y.
Wa rranty Inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Zebra Softwar e License Agre em ent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Unpackin g . . . . . . . . . . . .
Ad just the Me di a Re st Posi tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Ad just th e Positi on o f the T op of the Lab el . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Opera t ing You r Zebra Stripe Prin t er .
C ANCE L Ke y Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 PAUSE Key Se lf Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 F E E D K ey Se l f T e s t . .
Bar Cod es at Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Adju stin g the Print he a d . .
1 Getti ng Start ed Con gratula t ions ! Yo u have j ust p urcha sed a hi gh-qua lity t herm al de man d pri nt er man ufac t ur e d by the i n dustry lea der in qua l ity, s ervice , and va l ue– Zebr a Tech nologi e s Cor poration . For ove r 25 yea rs, Ze bra ha s provide d cust omers wi th the hig hes t calib er of produc ts a nd su ppor t .
Storage a nd R eshipping If yo u a r e not pl a ci ng the Ze bra Stri pe Prin t er in to oper a tio n immed iatel y, rep ackage it us ing t he o rig in al p ackin g ma ter i als. The Z eb ra S tri pe Pr in te r may be s t o red und er t he follo wing c ondit i o ns.
V olt age Selec tion The Stri pe is av a ilabl e from t he fa ctor y prese t for e ither 10 0-120 V AC elect rical powe r or 22 0-240 VA C e le ctrica l pow er. Refe r to th e p r o duct labe l on the b ack of th e pri nt er a nd m a ke su re t hat t he u nit i s p rop erl y co nf ig ured for yo ur powe r re quire ments.
Com m un ications The Str ipe comes with e ither an Electron ics I ndustri es Associatio n (EIA) RS- 232 se rial dat a i nt er face or a fact o ry-ins tal l ed pa ral l el inte rfac e. In bot h c as es , you m ust sup pl y t he r eq uir ed in t erfa ce c ab le fo r y o ur a pp l ica ti on.
Media and Ribbon Loading Media NOTE: A Media Calibration must be performed when media and ribbon (if used) ar e first in- stalled in the printer , or when a differ ent type of media or ribbon is installed. See page 14. Media widths and thicknesses vary between applications.
Fanfold Medi a L o adi ng Fa nfold med ia, from outside t h e print er, fee ds throu gh eithe r the botto m or rear a cces s slot. To load fa nf ol d medi a , thre a d the medi a thro ugh the Printhe ad Assembly as sh own i n Fi gur e 4 . Adj u st t h e Med i a Su p pl y G uid e a nd t he M edi a Guid e ag ain st th e out er ed g e of t he med i a.
Figure 4 Fanfol d Media Load ing in T ear- Of f Mode Figu re 5 Cutte r Mo de M edia Lo adin g 1 Ge t tin g Started 7.
Pe e l - Of f Mode Med ia Lo adin g (Peel- Of f Option Re q uired) Fig ure 6 illust rates an S-500 prin t er w i th th e Pee l -Of f Option. To insu re prope r me di a lo ading , see Figur e 6 and fo llow the pro cedu re below .
Removing the L abel Back ing Material ( Peel Off O pti on Requ ire d ) Whe n the amo unt of ba c k i ng wo und on the Ba cking Rewi nd Spindl e r e ac hes ful l ca pacit y , t he B ack ing R ewi nd Sp i ndl e Fu ll S ens or act iv at es, the Pa pe r/ Rib b on l ig h t flash es, a nd print ing pau ses.
Adjus t ing t he Me dia S e nsor Whe n the Str i pe pri nter i s powere d ON, i t perf orms a self te st and confi gures i ts op er ati n g char act er is t ics. Some o f t he se ch ar ac ter i sti cs ar e de termi ned by th e p o sit io n o f the Me dia Se nsor.
Ribbon Loa ding Adjusting the Ribbon Supply Spindle R ibb on Su ppl y Sp indl e: Nor mal Posi tion In the No rmal Positio n, the “ Dua l-T e n sion” Ribbon Su pply Spin dle pro vi d e s the des i r e d am ount of ribbo n back-te nsion fo r diffe rent ribbo n widths.
Loading the Ribbon T o l o a d ri bb on , see F ig ur e 9 an d f ol low th e pr oce d ur e bel ow. Note: Use rib bon tha t is w i de r than th e me di a . The sm oo th ba cki n g of t he ribbo n pr otec ts th e p rinth ead fr o m we ar a nd pr em atu re f a il ure du e to e xces sive a br asio n.
Init ia l Pr inter T es t To insu re prope r sens ing of the me dia and ri bbon, per form a Medi a Cal i b ration. This pr oc ed ure es ta bl ish es th e m ed ia pa ra met er s f or t h e pr in te r.
Configuration Mo de The Confi gurat i on M ode allo ws y ou t o f ine-t une the i nt ern al pri nt er c onfigu ration se t ting s for you r a ppli catio n.
3 . T urn the power sw itch ON . Whe n the Po wer O N Self Test is c omplet e , t he POWE R an d PA USE l ig h ts w i ll b e ON an d the P RI N THEAD li gh t wil l FLASH. 4 . Press the MODE key 3 times briefly. PAUSE and CALIBRAT E lights turn ON. 5 .
Ge t tin g Started 16.
2 Operation Opera t ing Y our Z ebra St rip e P rinter Now th at your prin t er is re ady fo r opera tion, how does i t work? T he Zebr a Strip e Pri nter i s d esig ned t o re cei ve ins t ruct io n s f rom a h o st co mp uter , su ch a s an I B M-c ompa ti bl e PC.
pr in ti n g. Th e PA PE R/ R IBB ON l ig h t fl ashes t o ind ica te this co ndi ti o n. To r emov e t he bac king from t h e Rewi nd Spindl e, se e page 9.
Figure 1 1 AC P o wer ON /OF F Switc h Figur e 12 Z ebra S trip e Printer Fron t P a ne l 2 Operation 19.
Front Pa nel Keys P AU SE Key Starts and stop s the printi ng p rocess. - If the p ri n ter is n ot printing : no pr inting c a n occ ur - Pri n tin g: printin g stops on ce th e curren t lab el i s co mplete F EED Key F orce s the p rinter to feed o ne blan k lab el.
P rinter Status Se nsors The Zebra Stripe P rinter contains several status s ensors. These sensors alert the operator to various conditions by e ither stopping the print ing or turni ng on a l ight. S ensor Wh a t i t monitors H ow it work s Printhe ad Sensor C hecks the ope n/cl osed sta tus o f the Printhea d lever .
Figu re 14 Ba cking R ewind S p indle Full Se ns or P os iti on Fi gur e 15 L ab el Av ail able Se ns or P os iti on Operation 22.
Samp le ZP L II L abel Format s ZPL I I ® is Zebra Techn ologie s Corpora tion ’s Zebr a Pro gram m ing L anguage II lab e l des i gn l an g uage . ZPL II let s yo u creat e a wide v ar i ety o f l ab els fr om t h e si mple to t he ver y co mp le x, in cl udi n g tex t , b ar cod es , an d grap h ic s.
For m at 2 : S a ving a Label Form at As a Graphic Image Lin e # T ype t his lab el f o rma t: Y ou’ ll get th is prin tout: 1 2 3 4 5 6 7 8 9 ^XA ^LH30, 30 ^FO20,1 0^A D^FD ZEBRA ^FS ^FO20,60^B 3N .
3 Ro utine C are and Ad justment Clea ning CAUTION : Use only the cleaning agents indicated be low . Zebra Technologies Corporation will not be responsible for any other fluids be ing used on this printer. No lu br ic ants a re nee ded . Tab le 1 prov i des a brie f clea ning sc hedul e.
Cleaning the P r inthead Incon sist e n t print qua l ity, s uch as v oids in th e bar code or grap hics, ma y indica te a dir ty print head . For optim um per formanc e, Ze bra reco mmends perf ormin g the fol l o wing cle aning proc edur e after eve ry roll of ri bbon.
Cleaning the Cutter Module (F or Printers Equippe d wit h the Opt ional Cutter) The Cu t ter Mo du le re qui re s per io dic clean in g to r em ove pa pe r dust an d g ummed l ab el res i d ue. The proc edur e on the fol lowing pa ges shou l d be pe rform e d b y the opera tor acc ordin g t o the sche dule on pa ge 25.
I. Rem ove the Cutt e r M odule fr om the printer. 1. T urn the printe r ’s AC power OFF . 2. Raise th e prin ter ’s Media Ac cess Door and lower the printe r ’s Fron t Door . See Figu re 17. 3. Remove the Label Catch T ray by li fting it up a nd a w ay from th e fron t o f the Cutter M odul e.
II. Disa ssemble th e Cutter Module . 1. See Fig ure 20. Hold th e Cutter M odul e as illu stra ted. Put yo ur th umbs on th e two Wire Sp ri n g Loops a nd your in dex fi nge rs on the top of the Rea r Cutter Blad e Gu ard. It may h elp to lay th e Cutter Modu le on a tabl e or other surf ace thro ughou t this pr ocess.
IV. Reas semble the Cutter Module. 1. See Fig ure 22. P o si tion the two Wi re Springs down a gain st the Low er Cutter Bla de. 2. Pla ce the Re ar Cutter B lade G u ard ove r the W ire Springs, perp en dicu lar to its fina l po sition. Pla ce your thum b s on the top (flat) part of th e Guard .
Figur e 23 R e asse mbled Cut ter Module Figure 2 4 Cutt er Module R einsta lla tion 3 Rou t i ne Ca r e a n d Ad justme nt 31.
V. Reinstall the Cutter M odule . 1. See Fig ure 19. P o si tion the Cu tter Modu le a bove th e Cutter M oun ting P o sts. Press dow n o n the Cu tter Modu le unti l the Mou nt ing Slots en ga g e the Mo untin g P os ts on the printer . 2. See Figu re 18 .
Mec hani cal Ad jus tme nts The Stri pe prin t er ha s been desi gned wi t h min imal ope rator a djustm ents requ i red. Prin t Qual ity Adju stment s In the fac tory, the St ri pe pr inte r is ali g.
T oggle P ressu re Adjust me nt The T o g g le Assemb l y presses th e printhe ad against t h e rib bon (if used), th e me d ia, an d t he p lat en . The pressure a pplied b y t he To ggle Asse mbly ma y need to be incr eased or redu ced whe n differe nt thick ness e s or widt hs of med i a ar e used i n t he pri nter.
Medi a Sensor P osit ion Adjust ment This pr ocedure was cove red i n Chapter 1. Se e pag e 10. Ribbon Supply Spindle Adjustment This pr ocedure was cove red i n Chapter 1. Se e pag e 11. Back in g R ewi nd Power R oller Adjus tm ent (Peel-Off Op tion Require d ) NOTE: This Roller is only pres ent on printers with the Peel- Off Op tio n.
Whe n the Powe r Roller i s p roperly a djuste d, the ba cking ma teria l sho uld hav e eve n tensi on ac ross its en tire widt h and be wrap ped snugl y aroun d all Guide s and Rol lers. If t he te nsi o n is n o t ev en, t he medi a/bac ki ng mat er ial ma y sli de ( walk ) t o th e l ef t or t o th e right as pri nting o ccur s.
4 T ro ubl esho otin g an d Di agno stics If the Ze bra S t r i pe P rinte r oper a te s in a n a b normal fa shion, c onsult t he Tro ublesh ooting Tab le below. The Pr i nte r Diagno stics fo llowin g t he T rouble shooti ng Table m ay a lso help you t o d e te rmine the probl e m.
Troub lesho ot ing Ta ble Sy mpt om Dia g nosi s Act ion P rinte r sto p s, P AUSE l ight ON a n d P APER/ R I BBON light FLASHING. Ribbon inc orrectly or not load ed. Load ribbon corre ctly . Se e Chap ter 1. M a l f un ct i on in g R i b b o n S e n s or .
Troub lesho ot ing Ta ble Sy mpt om Dia g nosi s Act ion T runcat ed p rint, no pr int, or FEED Key o pera tes i n corr ec tly whil e using non-conti nuous media. Med ia or ribbon i mprop erly load ed. See Media and R ibbon Loading Instr ucti on s in Cha pter 1.
Troub lesho ot ing Ta ble Sy mpt om Dia g nosi s Act ion When u s i n g wide ri bb on (o ver 2.4 "), the image get s ligh ter or sm ears ne ar th e en d of t he roll of ribbon. Ribbon appea rs to slow do wn or stop. T o o mu ch b a c k -tension on the ribbo n.
Troub lesho ot ing Ta ble Sy mpt om Dia g nosi s Act ion P r in ting sto ps. P APER/ RIBBON , P AUS E , and CANC EL li ghts on Out o f med ia. L oad me d i a. See Chapt er 1 . Fo r printers with the Cutter Option in stalle d. Med ia jam med i n Cutte r .
CANCEL K ey Self T est Thi s sel f tes t p rin ts th e pr in t er ’s confi gurat i o n parame ters t hat are curre ntly store d in Conf i gura tion (EE PROM) M emory.
FE ED Key Se lf T es t The resu lts of thi s self tes t will be u sed to dete rmine the best Da rkness S etting for a spe cific medi a/ribbon combi nation. Se e Fi gure 29. T he FE ED Key Sel f T es t la bels wil l print a t va rious plu s o r m inus Da rkness s etting s rel ative t o t h e curr ent da rkn e ss s ett i n g.
MO DE K ey Se lf T est Thi s sel f test p la ces t he p r in te r in a Co mmu nica tions Di ag n ost ic s M ode . I n thi s mo de, t he p ri n ter pr in t s the ASCII ch ar ac ter s a nd t heir corre spo nding hexa dec i ma l values fo r any da ta rece iv ed f rom th e hos t co mpu ter .
Note : Your pri nter ma y not hav e a ll of the op tions de scrib e d i n t h ese s pecifi catio ns. −.
• Tea r-off m ode: Pr oduced in st rips • Pe e l -off mo de (S-500 o nly): Di spens ed and pe eled from the line r • Cutte r mode (S -500 onl y): Prin ted and in dividu a l ly cut • Rew i n d .
• 512 KB RAM Expansion (for a tot al of 1 MB RAM) (S-500 only) • 256 KB R AM E xpan sion (for a total of 51 2 KB RAM) (S -300 onl y) • * 256 KB B atte ry Bac ke d- Up RAM for l abel forma ts a n.
For m ore inform ation on font s, refe r to your ZP L II P rogra m m ing Gui de. 8 Dots/mm P ri nthead Fonts D ot Matr ix (h x w) (D ef au lts ) Typ e* Mi nimu m Character S i ze (h x w ) Max Char /I .
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The re are m any opt i on al ch a r acter f onts tha t c an be purc hase d for your S t r ipe in add itio n t o th ose wh ich are s tan d a rd i n th e uni t. From time t o ti me, add itio ns may be mad e to the lis t of a vaila ble fo nts. Con tac t Z e b ra Te chnologi es Corpo rati on or your sa l e s repre senta tive for f urther inf orma tion.
CG T im es - S t a ndard 0123 456789. ,?!AaBb CcDdEeFfGg CG T i mes - Bold 012 3456789. ,?!AaB bCcDdEe Ff G gHh CG Ti m es - Italic 01234 56789. , ? ! Aa BbCcDdEe FfGg HhIi CG T im es - Bold Ital ic 01234 56789. , ? !AaBbC cDdEeF f CG T i mes - Bold 012 3456789.
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6 Supp ort Servic es How to Reach Us Whi ch number do you need? Ze br a T ech nol og ies Corpor ation, U SA Zeb r a T echno l o gies Eu rope Li m i ted , U K Inq ui ry De pa rtm en t: For lit eratur e and d istri b utor in formation .
T ec hnical Support Service via T el eph one Befor e you c all - M isunderstan din g ins tr uction s o r omitting a step a r e the most co mmon sources of err or.
Zeb ra Tec hn olo gies Cor po rat ion Serv ice F orm Zebra T echnol ogi es Corporation 333 Co rporate Woo ds Par kway Ver non Hills , Illinoi s 6 0061-310 9 Phone Num ber: (847) 913-2 259 Tel e f ax N.
P rod uct S ervi ce and Supp ort Programs At Ze bra Tec hnolog ies, o ur servi ce and s upport goa l is to ke e p y our print er pe rfor m ing optim ally. Z ebr a Tech nical a nd Repa ir S e r vi ce s provide a b road range of servi ce op t ions and a re your e xpert s ources for your supp ort and ma inte nance nee ds.
W ang Cus tomer Serv i ces Di vision Zeb ra Tec hnologi es’ Auth orized N ationa l Se rvice Su pplier pro vides On- Site Mai n tenan ce o f th e c ompl et e l in e o f Ze br a pri nt er s. W an g and Zeb r a wo rk to g ether t o pr ov i de th e To tal C ar e S ervice Progra m for our c ustom e r s.
and tr aining. Take a dvant a ge of our ye ars of e xperi e nce and give your t echn i cians the adva ntag e of com preh e n sive fac tory trai ning. Tra ining is con ducted a t Ze bra’s Cor porat e fac ility lo c at ed a shor t drive awa y from Chic ago’s O ’Hare Interna tional a i r port.
Ze b ra T rai ning P rogram s At Ze bra Tec hnolog ies, o ur traini ng goal is to pr ovide qua lity tra i ning pr ogram s that enha nce t he value of your Z e b ra ® pri n ters . We r ea li ze t wo o f th e m ost i mp ort an t a s pe cts of suc ces sful prin t er ope rat i on and ma i n tena nce are experi ence a nd traini ng.
Operations a nd Ma intenance Co ur ses Eac h Opera tions and Ma intena nce Course fi rst introdu c es th e stude nt to va rious ba r code conc e p ts and te rminol ogy.
Bar Co des at W ork This on e day c ourse pr esent s an introdu c tio n t o Bar Co ding. This c o urse will discu ss bar cod e t er mi nol og y, s p ec ific atio ns, an d app li cat io n s ass o ci ate d wit h sele cte d, o ft en- use d bar c odes.
Support S ervi ces 62.
Ap pendix Adjus t ing t he P rinthea d Onl y a d just the printhe ad posit i o n i f yo u have done the follo wing and are still expe rien c ing un satisf act ory print qua lity (the procedu res for th e se a djustm ents a re l ocate d in C hap ter 3 .
15. Re -in stall th e P r in thea d Sup port Brack et using the two mo unti ng s crew s. 16. Press P AU SE and ob serve the test label s to insure c onsistent print qua lity an d prope r para llelism acro ss the top of the l abels. Repeat proc edu re if required .
P rin ter Interf ac e T ech nica l Inf ormati on RS -23 2 Inte rface Si gnal Leve ls For a l l RS -232 inp ut and ou tput sig nals, t he Str ipe pri nter foll ows both th e Elec t r onics Ind ust rie s Associati on (EIA) RS -232 and the Consu l tativ e Comm ittee for Intern a tio nal Tel egraph a nd Te l epho ne (CCIT T) V.
RS - 2 32 Cabling Requirements The re qui red c a ble m ust have a 25-pin “ D” Type (DB25P) connect or on one e nd, whic h i s plugged into the mating (DB25S) c onnector locate d i nside t he acce s s opening on the left side of the print er. (Refer t o Figure 11 on page 19 for the location of t hi s cable.
Para llel Int er fa ce The para ll el in te rfac e pr ovi de s a m ean s of co mmu n ic ati o n whi ch i s ty p ic all y f aste r th an the pr eviou sly menti oned se rial int erfac e metho d.
Sign al D escr i pt ion s The fol low in g ch ar t p rov id es a d es cri ptio n o f eac h of t he p ins i n th e pa rall el co nnec tor . A standa rd p aralle l d a ta ca ble w ill p rovide the requi red interc onnec tion b e twe en t he com puter and the Stripe pri nter.
Gl o ssary alphanum eric In dica ting l et ters, nu mer al s, and ch ar ac ter s s uch a s pun c tua tion ma rks. ba ckf eed B ack f eed i s wh en the print er pulls t he medi a and ribbo n (i f us e d ) ba ck wa rd in to th e p rinte r so th at the begi nning of t he la bel to be pr inted is pro perly pos i tio ned be hi n d the print head .
recy cl ed b y the end-u s ers . L ab el bac king (or l i ner) has a non-s t ick su r face w h i ch al lows t he la be l t o be easi ly r emov e d by the end-u ser a nd pla ced i n th e des i r ed lo ca ti on. med ia Ma teria l onto w hic h data is pri nted by th e pri nt er .
A AC Power, 3, 18 AC Power C a ble, 3 AC Power Fu se , 32 Ad ju st men t s Media Se nsor Posi tion, 10, 33, 35 Prin t darkne ss, 33 Pr int Qua lity , 3 3 Prin t head Po sition, 33, 63 Backi ng Re wind.
Me di a Ca li bra ti o n, 1 4 Media Guide, 5 Med i a S ensor s, 10 , 26 Med i a Su pply Guid e , 5 MODE Key , 20 N Nu ll Mo d em, 6 7 O Ope ra tin g Modes Cu tt er, 18 Peel-Of f, 17 Rewind (E xter na .
Ein wichtiger Punkt beim Kauf des Geräts Zebra S-500 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Zebra S-500 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Zebra S-500 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Zebra S-500 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Zebra S-500 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Zebra S-500 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Zebra S-500 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Zebra S-500. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Zebra S-500 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
