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Xer o x DocuPrint 4050/4090 NPS/IPS T r oub leshoo ting Guid e 721P9 0231 V ersion 8.0 Octobe r 2002.
Xerox Cor poration 701 S. A viation B oulev ard El Segu ndo , CA 90245 ©2002 by Xero x Cor poration. All r ights reser ved. Copy ri ght prote ction claimed incl udes all forms and ma tters of co py r.
Troublesh ooting Guide iii T ab le of contents Safet y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Laser sa fety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of co ntents iv Troublesh ooting Guide Clearing pap er jams from area 4 . . . . . . . . . . . . . . . . . . . . . . . 4-16 Clearing pap er jams from area 5 . . . . . . . . . . . . . . . . . . . . . . . 4-18 Clearing pap er jams from areas 6 and 6A .
v Safety Laser saf ety W ARNING Adjustments, use of controls, or perf ormance of procedures other than those specified herein ma y result in hazar dous light e x posure . The Xero x DocuPr int pr inters are cer tified to comply with the perform anc e stan dard s of t he U .
Safety vi Troublesh o oting Gui de Ozone information: U . S. only This pr oduct produces oz one during no r mal oper ation. The amoun t of oz one prod uced depends on copy v olume .
Safety Trouble shooting Gu ide vii • Ne ver use supplie s or cleanin g materials f or other than their intend ed pur poses . K eep all mat er ials out of t he reach of chil dren . • Ne ver operate the e quipm ent i f you notice u nusual no ises or odors .
Safety viii Troublesho oting Guide Electrical supply This pro duc t sha ll be op erated from the ty pe of e lect r ical supp ly indicate d on the prod uct’ s data plate label. If y ou are not sure that y our elect r ical supply m eets the requ irements, please consult y our local po wer compan y f or advice.
Safety Trouble shooting Gu ide ix Maintenance Any operat or pr oduct mai ntena nce proce dure s will b e de scr ib ed in the u ser docu menta tion suppli ed with t he pr oduct . Do not carr y out any main ten ance o n the pr oduct , whi ch is no t described in th e customer docume ntation .
Safety x Troublesh ooting Guide Radio and telecomm unications equipment directive (Eur ope only) Certification to 1999/5/EC Radio Equipment and T elecomm unications T erminal Equipment Directive: This.
Safety Trouble shooting Gu ide xi For fur ther information F or more inf or mation on En vironment, Health a nd Saf ety in relati on to this Xer o x product and supp lies, pl ease contact t he f ollow.
Safety xii Troublesh ooting Guide.
Troubl eshoo ting Gu ide xiii Intr oduction This gu ide de scr ibes how to solve some specific problems th at ma y oc cur wh en you are using t he X ero x DocuPr in t 4050 /4090 NPS/IPS .
Introductio n xiv Troublesh o oting Gui de • Cha pter 6, “Resolving pr inter pro blems ,” describes p rinter- relate d pro b lems ot her th an pape r jams, and su ggest s correctiv e actions . • Chapt er 7, “Resolving system prob lems,” describes v arious system prob lems and sugges ts correctiv e actions .
Introd uction Trouble shooting Gu ide xv NO TE: Notes are hints that help you per form a task or under stand t he te xt. CA UTION Caution s aler t y ou to an action that could damage har dw a re or softw are. W ARNING W arnings aler t y ou to conditions th at may affect the safety of people.
Introductio n xvi Troublesh ooting Guid e • Submi tting y our Jobs f r om Win dows NT 4 .0 (Q uic kPr int) Quick Ref erence Card • Submitti ng y our Jobs Usi ng Windo w s NT 4.0 Driv ers Quic k Ref er ence Card The docum entati on set al so incl udes an e lectronic v ersion, th e DocuPr int NPS/IPS Interactiv e Custome r Documentatio n CD .
Trouble shooting Gu ide 1-1 1. Calling f or service Bef o re c alling y o ur cu stom er ser vice su ppor t c enter , make sure y ou ha ve r ead this chapter and ha ve t r ied the cor rectiv e actions described here. If the prob lem persists, ga ther the necessary inf or m ation and cal l th e cus tomer supp or t cen ter .
Calling for service 1-2 Tro uble shoot ing Gu ide – Pre vious conditio ns under which the applicatio n has pr int ed pr oper l y . Give this inf or m ation t o a cust omer ser vice repr esen tative , who will discuss the informa tion and give y o u an estimated time of arr ival or a ssis t you ov er th e pho ne t o resol ve the problem .
Trouble shooting Gu ide 2-1 2. T r oubleshooting Xer o x Client Software installation Xero x Cl ient Software is downloaded from the pr in ter controlle r to a net work cl ient works tatio n to en ab le a pr in t comma nd. Refer to the G uide to Submitting Job s from the Client f or more inf or mation.
Troublesho oting Xerox Cli ent Software installa tion 2-2 Tro uble shoot ing Gu ide • V erify that the ccon f file (/usr/ x ero x/nps/client/cconf) con tains the de f a ult pr i nter con trol ler na me th at most re cent ly perf or med the client installation.
Trouble shooting Gu ide 3-1 3. T roub leshooting a Novell implementation The tab les in this chapter describe some w a ys to troub leshoot a No vell implem entatio n from th e log mess ages that ap pear in the v ar/ log/DocuPr int. The f ollowing table describes how to trou blesho ot PSER VER problems.
Troublesh ooting a Novel l implementat i on 3-2 Tro uble shoot ing Gu ide Log mess age says there is a fa ilure to log i n. Pass word p roblem. • Server does not acce pt unen crypte d logi ns • NPS/IP S does not ha ve the correct pass word .
Troublesh ooting a Nove ll implemen tation Trouble shooting Gu ide 3-3 The f ollowi n g tab le desc ribes troub leshoo ting RP RINTER problems. T able 3-2. RPRINTER problems Problem Probable Cause Resolution Log messa ge says : • "Cannot locat e any Netware prin t server from th e net.
Troublesh ooting a Novel l implementat i on 3-4 Tro uble shoot ing Gu ide.
Trouble shooting Gu ide 4-1 4. Clearing paper m isfeeds and jams P aper jams and m isfe eds can be gre atly reduced or eliminate d if y ou use the cor rect type of paper und er the right condi tions. Ref er to Helpfu l F acts About P aper f or inf or mation on pape r selection an d care .
Clearing pape r misfeed s and ja ms 4-2 Tro uble shoot ing Gu ide 3. When t he Ready T o Ope n indicator is lit, pul l the ba r up and out to ope n the tr a y . Pull the tr ay all th e wa y out f or best results. 4. Press th e gr een le v er to un latch th e paper f eeder a ssemb ly .
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-3 5. Re mov e and discard any par tial ly f ed pape r . Ma ke sure that the pap er supply i s neatl y stac ked a n d that t he stack i s not highe r than t he MAX line on the length g uide. M ak e sure that the length guide is fir mly touching the bac k edge of th e stac k.
Clearing pape r misfeed s and ja ms 4-4 Tro uble shoot ing Gu ide 8. Discard an y pages sent to the sampl e tr ay or un used stac ke r tra y when the pape r jam was d etected. NO TE: If the 46 35/180 IPS d oes not contin ue printing afte r a paper tr a y f ault or aft er paper is load ed, lo wer then r aise the tr a y .
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-5 2. Li ghtly moisten a lint- free towel with film remov e r and thorou ghly wipe t h e outsi de surf ace of the f eed belt in the same direct i on as th e ribs on the b elt. (Wiping from side to side mi ght pull the be lt off its tr ack.
Clearing pape r misfeed s and ja ms 4-6 Tro uble shoot ing Gu ide Clearing paper jams P aper sometimes j ams as i t lea v es the f eeder tr a ys or mov es throug h the paper path. Y ou m u st clea r the paper j am bef ore y ou can co ntinue t o pr in t.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-7 Jam displa y on printer console In the e v ent of a jam, the printer con sole displa ys the f ollo w ing inf or mation: • Th e message di spla y describes the ar eas of the printer y ou mu st chec k and clear .
Clearing pape r misfeed s and ja ms 4-8 Tro uble shoot ing Gu ide Interior labels Message labels ar e located inside of the printer a t the poi nt of need. Figure 4-4. Message labels inside the printer Each handle , le ver , or knob y ou use t o clear a paper ja m is bright gr een and mark ed with an arro w in dicating th e dire ction it mo v es.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-9 Printer jam c learance are a s The f o llowing figure shows all areas in which pr inter j ams can occur . NO TE: This di agram conta ins th e jam cl earance are as for both the du al sta c ker (areas 8, 8A, and 9 ) and th e stit cher/ stacker (areas A and B ).
Clearing pape r misfeed s and ja ms 4-10 Trouble shoot ing G uide 2. Re mov e a nd disca rd any pape r you find in t he ar eas indicated. 3. Close th e door .
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-11 5. Re mov e a nd disca rd any pape r you find in the ar ea 1A . 6. Clo se the door an d pre ss the Co ntinue bu tto n to resum e pr int ing. Clearing paper jams from areas 2 and 2A T o clear pa per ja ms fro m area s 2 and 2 A: 1.
Clearing pape r misfeed s and ja ms 4-12 Trouble shoot ing G uide 2. Lift th e three gre en handles on e by o n e. Each time y ou lift a handl e, r emov e and d iscard an y paper y ou find b eneath the open se ction. 3. Lower the hand les an d clos e the do or .
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-13 5. Lift the gree n handle. Remo ve and discard an y paper y ou find in this area..
Clearing pape r misfeed s and ja ms 4-14 Trouble shoot ing G uide 6. Lo wer the h andle , close t he door , and press the Continue button to r esu me p r in ting . Clearing paper jams from area 3 F ollo w these steps to clear jams in area 3. 1. Open th e middle do or and locate a rea 3.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-15 2. Push and hold the g reen handl e to the right (in the di rection of the a rrow ma r ked on it). 3. Remo ve and discard an y paper y ou find in this area. 4. Release the handle , close the doo r , and press th e Continue button to r esu me p r in ting .
Clearing pape r misfeed s and ja ms 4-16 Trouble shoot ing G uide Clearing paper jams from area 4 F ollo w these steps to clear ja ms from area 4 . W ARNING The laser saf ety label located on the inside left front door of the printer advises y ou that the panel below it m ust not be removed, except by a servic e repr esentati ve .
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-17 W ARNING T ake care not to touch an y par ts in this area. They ma y be hot enough to cause burns. 2. With y our l eft hand , mov e and hold the gre en latch to th e r ight (the di rection of th e arrow mark ed on it).
Clearing pape r misfeed s and ja ms 4-18 Trouble shoot ing G uide 7. Close th e doors (le ft one f irst) and p r ess the Contin ue b utton to resume printing. Clearing paper jams from area 5 F ollo w these steps to clear jams in area 5. 1. Open th e middle do or and locate a rea 5.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-19 2. If pape r is caught in the rolle rs betwee n areas 4 and 5, first turn the green kno b in the direction of th e arrow ma r ked on i t. This ensu res that the pa per has comple tely mov ed into area 5, wher e you can rem ov e it witho ut tea r ing it.
Clearing pape r misfeed s and ja ms 4-20 Trouble shoot ing G uide 4. Re lease t he gree n handl e. 5. Clo se the door an d pre ss the Co ntinue bu tto n to resum e pr int ing. Clearing paper jams from areas 6 and 6A F ollo w these steps to clear jams in areas 6 and 6 A.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-21 3. Open th e top co ver of the high-capaci ty f eeder . (Op en the top cov er of the stac ker , t oo , if the printer console message displa y indicates it needs to be op ened.) 4. Remo ve and discard an y sheets unde r the high-cap acity f eeder co ver .
Clearing pape r misfeed s and ja ms 4-22 Trouble shoot ing G uide 2. Pull the bloc k-shaped s et separato r tow ard y ou and hold i t in that posit ion.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-23 3. Remo ve and di scard an y paper in the duple x tra y . 4. Return the set separator to its up right position. 5. Clo se the door an d pre ss the Co ntinue bu tto n to resum e pr int ing.
Clearing pape r misfeed s and ja ms 4-24 Trouble shoot ing G uide Clearing paper jams from area 8 If y our pr inter has a stitch er/stac ker , see the “Corre cting stack er problems” c hapte r . 1. Open the to p cov er of the output module , as indicated on the gr aphic displa y of the printer co nsole.
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-25 2. Pull the g reen handle down and to the left (in the directi on of the ar row ma r ked o n it) to hold th e assemb ly open whi le y ou remo ve and discard a ny pape r y ou find in this ar ea.
Clearing pape r misfeed s and ja ms 4-26 Trouble shoot ing G uide Clearing stitch er/stac ker paper jams (are as A and B) F ollo w these steps to clear stitcher/st ack er jams in areas A and B. 1. Open th e top co v er of the stitch er/stack er and l ocate area A in th e ce nte r .
Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-27 5. Remo ve only the set of pages lea ving the stitch er/stack er at the right, an d place it on the output i n the stac k er tra y .
Clearing pape r misfeed s and ja ms 4-28 Trouble shoot ing G uide Figure 4-6. Adjusting scuffer arm weights 1. Scu ff er ar m 2. Clea r all pape r jams, f ollow ing the jam clea rance instr uctions pro vided by the message and g raphic d ispla ys on the p r inter console .
Trouble shooting Gu ide 5-1 5. Optimizing print qual ity This chapter discusse s m ethods of chec king and impro ving print quality . NO TE: One w a y to test print quality is to p r int a sample docume nt. F or inf ormation on printing sample documents , ref er to The Gu ide to Config ur ing and Ma naging the System .
Optimizing print quality 5-2 Tro uble shoot ing Gu ide Device-dependent operator s Some P ostScript opera tors result in de vice-dependen t P ostScript files . “De vice dep endence” means that de vices ha ving diff erent output cha racteristics ma y produce di ff erent-looki ng output e v en though they us e the sam e softw are.
Optimizing p rint quality Trouble shooting Gu ide 5-3 Gra y shading—settransfer and transfer f unction The P ostScript oper ators settr ansf er and setcolor tra n sf er are used to change the p rocedure f or mapp ing perceiv ed color v alues in the outpu t of the p r int de vice i nto spec ified col or v alues in the P ostScript maste r .
Optimizing print quality 5-4 Tro uble shoot ing Gu ide Smooth cur ves —setf lat P ostScript masters tha t use the P ostScript oper ator setfla t prod uce inco ns isten t outp ut acr oss d ifferent P o stSc r ipt pr int ers. setf lat controls cur ve r endering smoothn ess.
Trouble shooting Gu ide 6-1 6. Resolving prin ter pr ob lems This chapter d escrib es pri nter-rela ted problems other than paper jams, and su ggest s corre cti v e a cti ons. (Refer to “Clear ing pape r misf eeds and j ams” f or inf or mation on pa per jams .
Res olving pr inter proble ms 6-2 Tro uble shoot ing Gu ide Paper does n ot sta ck eve nly i n the d ual stac ker trays. Scuffer ar m weights are ou t of adjustm ent. If printer ha s adjus table weig hts under the scuff er arms, slide them to the ri ght or the l eft.
Trouble shooting Gu ide 7-1 7. Resolving system pr oblems This chapte r describes v ar ious system prob lems and suggests correctiv e actions . NO TE: The synta x f or the actions listed is f or CLI users . If using the GUI, ref er to t he onlin e help for equivalent proce dures.
Resolving system problems 7-2 Tro uble shoot ing Gu ide No jobs appea r to be prin ting. Queue ing or printin g may be stop ped. • Enter Show Status . • Enter Start Queueing or Printing . Sched uling policy may be First Come First Se rved (FCFS) and the next job may be in eligib le.
Resolving system pro blems Trouble shooting Gu ide 7-3 Job pr ints on t he wro ng paper, or is o therwi se not as expected . Paper in the tray and tray settin gs do n ot match. • Check the tr ays and En ter Show Status . • Change p aper in t he tra y or se t the correct p aper t ype usin g Set Tray .
Resolving system problems 7-4 Tro uble shoot ing Gu ide Restarting the system after an error cond it ion whe n printing an IPDS job T o restar t the system after y ou ha v e cleared an error co ndition: 1. Dr ain the p r inter at the host. (F ollo w procedur es f or y our host system.
Troubl eshooti ng Guid e INDE X-1 Inde x A area 3, clea ring pa per jams 4-14 – 4-15 area 4, clea ring pa per jams 4-16 – 4-18 area 5, clea ring pa per jams 4-18 – 4-20 area 7, clea ring pa per .
Index INDEX-2 Trouble shooting Guide N Novel l implemen tation, troubl eshooting 3-1 – 3-3 O oper ation s afet y, Euro pe vii – ix oper ation s afet y, U.
Index Troubl eshooti ng Guid e INDE X-3 T tran sfer 5-3 tran sfer fu ncti ons 5-3 Tray Unlock butt on 4-1 troubl eshooti ng Novell impleme ntation 3- 1 – 3-3 Xerox Client Softwar e install ation 2-1.
Index INDEX-4 Trouble shooting Guide.
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Wenn Sie Xerox DocuPrint 4090 IPS noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Xerox DocuPrint 4090 IPS - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Xerox DocuPrint 4090 IPS reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Xerox DocuPrint 4090 IPS erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Xerox DocuPrint 4090 IPS besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Xerox DocuPrint 4090 IPS verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Xerox DocuPrint 4090 IPS. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Xerox DocuPrint 4090 IPS gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
