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MX800 Series Installation Guide.
MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE MX800 Se ries Inst al lation Gu ide Part Number 23752, R evision C April 25, 2008 V eriFone ® , Inc. 2099 Gateway Pl ace Suite 600 San Jose, CA 951 10 T eleph one: 408-232-7800 http:/ /www .verifone.c om Printed in the Uni ted S tates of America.
MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE I CONTENTS P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Inte nded Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Documen t Organization .
ii MX800 S ERIES I NSTALLATION G UIDE Gap in Ca ptur ed Sig nature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 No Response From the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 C HAPTER 5 VeriFone Servic e and Support Retur n a T er minal for Ser vice .
MX800 S ERIES I NSTALLATION G UIDE 1 P REFACE This guide is your pri mary source of infor mation for setting up and ins tall ing the MX800 Series termin als, the MX870 ™ , MX86 0 ™ , MX850 ™ , and MX830 ™ . Intended Audien ce This guide is useful for anyone inst alling and configur ing the MX800 Series terminal s.
2 MX800 S ERIES I NSTALLATION G UIDE Conve nti ons Used in This Document The followi ng table descri bes the conventions used: Acro nym s The following t able descri bes the acronyms used: T able 1 Document Convention s Convention Meaning Blue T ext in blue i ndica tes term s that are cross refere nced.
MX800 S ERIES I NSTALLATION G UIDE 3 C HAPTER 1 Features This chapter presents an overv iew and feature list fo r the MX800 Series terminals. MX800 Series termin als are design ed to offer customers o.
4 MX800 S ERIES I NSTALLATION G UIDE MX830 The MX830 has a 3.5-inc h backlit, 16-sh ade grayscal e display with optional t ouch screen and A TM -style screen-addressable keys. St y lu s The signature capt ure stylus is avail able for any MX800 Series term inal with a touch screen.
MX800 S ERIES I NSTALLATION G UIDE 5 Factory Options Factory o ptions are availabl e for t he MX800 Series termin als, depending on y our needs. Sp eakers The MX870 ter minal is the only term inal with built -in speakers for tones and prompt s.
6 MX800 S ERIES I NSTALLATION G UIDE Appl icati ons S tandard pay ment applications are avail able from V eriFone to in terface with most ECRs. Applicat ions for the terminals are written using a C-ba sed programming language.
MX800 S ERIES I NSTALLATION G UIDE 7 C HAPTER 2 Inst allation This chapter descri bes the MX800 Series inst allation procedures and includes connection examples. Inst alling the De vice This sect ion present s installat ion guidel ines for the MX800 Series t erminal.
8 MX800 S ERIES I NSTALLATION G UIDE Figure 1 Example of T erminal Product Component s T o unpack the shipping carton 1 With the shi pping cart on right side up, o pen the top a nd remove all items fr.
MX800 S ERIES I NSTALLATION G UIDE 9 Selecting a Location Use the following guid elines to select a location for the MX800 Series ter minal. 1 Select a l ocation f or the t erminal t hat of fers adequate ve ntilation and protectio n and is c onvenient f or the us er and merchant.
10 MX800 S ERIES I NSTALLATION G UIDE 6 Slide the termi nal down until the unit seat s securely . Figure 2 Aligning MX800 Series T erminal with the T ypical Mounting Plate PIN Protection Measures The followi ng techniques can be employed to prov ide for ef fective scr eening of the PIN-en try keyp ad dur ing the PI N entry pr ocess.
MX800 S ERIES I NSTALLATION G UIDE 11 V eriFone also recommends inst ruction of t he cardholder regarding saf e PIN-entry . This can be done with a combination of: • Signage on the PED • Prompts o.
12 MX800 S ERIES I NSTALLATION G UIDE 3 Route the multiport cabl e through the races in th e countertop wedge or through the races under neath the wedge.
MX800 S ERIES I NSTALLATION G UIDE 13 2 Slide the module into place ( Figure 6 ) and secure the ret aining screw . Figure 6 Inst alling the Module Installi ng M SA M Cards Follow the step s below to install smart cards (MSAM cards). Often merchants ar e issued MSAM cards to run small applicat ions, suc h as loyalty programs.
14 MX800 S ERIES I NSTALLATION G UIDE 4 Remove any pr eviously inst alled MSAM card by sl iding the card from the MS AM c ar dho ld er . Figure 8 Removing Inst alled MSAM Card 5 Instal l an MSAM card by al igning t he card and carefu lly sliding it wit hin the guides on the cover until i t is fully in serted.
MX800 S ERIES I NSTALLATION G UIDE 15 6 Reinsta ll the compartment cover and door sc rew . Figure 10 Reinst alling the Comp artment Door and Screw Inst alling the Tr i m p l a t e The MX800 Seri es ter minal can b e fitted wi th inter changeable t rimplates to customize the appear ance of the terminal.
16 MX800 S ERIES I NSTALLATION G UIDE Multiport Cable The MX800 Series terminals use a multipor t cable ( Figure 12 ) to ma ke mo st connections , includ ing connecti ons to: • an ECR • an Etherne.
MX800 S ERIES I NSTALLATION G UIDE 17 Connecting ECR in T a ilgate Mode T o connect an ECR to the MX800 Series termi nal, insert the multiport cabl e plug into t he bottom soc ket on the t erminal, as shown in Figure 13 .
18 MX800 S ERIES I NSTALLATION G UIDE Connecting to a Host PC T o connect th e MX800 Series t erminal to a developmen t PC, see Figure 14 , which shows a USB connection with the 23741 -02-R multiport cable.
MX800 S ERIES I NSTALLATION G UIDE 19 Power Up with the Mu lti port Cable This section descri bes how to connect the MX800 Series terminal to a power source using the mult iport cabl e. 1 Make all ot her connect ions befor e connecting the power pack.
20 MX800 S ERIES I NSTALLATION G UIDE Calibrat e T o uch Screen The MX800 Series terminal requires a touch screen cali bration at th e time of inst allati on.
MX800 S ERIES I NSTALLATION G UIDE 21 C HAPTER 3 Maintenance The MX800 Series terminal has no user-maint ainable p arts . The smart card im plementat ion is a propriet ary hardware sol ution that has n o serviceab le par ts.
22 MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE 23 C HAPTER 4 T roublesh ooting During normal, day-to-day operat ion of your MX800 Series ter minal, it is possi ble for minor malf unctions to occur . Following are some examples of possi ble problems, and ste ps to re solve them.
24 MX800 S ERIES I NSTALLATION G UIDE T ransaction Fails to Process The followi ng are the corrective ste ps to be t aken if the terminal does not process the tr ansaction. There are several possible reasons wh y the termi nal may not be operating correctl y or processing tr ansactions.
MX800 S ERIES I NSTALLATION G UIDE 25 Gap in Captured Signature The followi ng are the corrective ste ps to be t aken if there is a gap in captured signatur e. (This procedure does not apply to t he MX830 t erminal witho ut touch screen.) 1 Ensure that the styl us is pr essed hard d uring signature capture.
26 MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE 27 C HAPTER 5 V eriFone Serv ice and Sup port For MX800 Ser ies termi nal probl ems, cont act your local V eriFone r epresent ative or servi ce provi der . For MX800 Ser ies product service and rep air informatio n: • USA – V eriFone Service and Support Gr oup, 1-800-8 34-9133, Monday - Fr iday , 8 A.
28 MX800 S ERIES I NSTALLATION G UIDE 4 Give the MRA r epresent ative t he informat ion gather ed in step 1. If the list of serial numbers is long, fax the list, along wit h the informati on gathered in step 1, to t he MRA dep artment at 727-953-4172.
MX800 S ERIES I NSTALLATION G UIDE 29 C HAPTER 6 S pecification s Te r m i n a l Specifications This chapt er discusse s power requi rements, dimensions, and other s pecificat ions of the MX800 Series t erminals.
30 MX800 S ERIES I NSTALLATION G UIDE.
MX800 S ERIES I NSTALLATION G UIDE 31 I NDEX A acronyms , Instal lation Guide 2 applicat ions 6 audienc e, Inst allation Guide 1 C captured si gnature, troublesh ooting 25 connecting ECR T ailgate 17 .
32 MX800 S ERIES I NSTALLAT ION G UIDE features 3 troubles hooting 23 P PC connection 18 PIN protec tion measure s 10 power up wi th multi port cabl e 19 product I D 27 S serial number 27 serial port,.
MX800 S ERIES R EFERENCE M ANUAL 33.
MX800 Series Installation Guide Part Number 23752, Revision C Ve r i F o n e , I n c . 2099 Gate way Place, Suite 600 San Jo se, C A, 951 10 USA T el: (800) V eriFone (8 37-4366) www .
Ein wichtiger Punkt beim Kauf des Geräts VeriFone MX800 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie VeriFone MX800 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für VeriFone MX800 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von VeriFone MX800 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über VeriFone MX800 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon VeriFone MX800 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von VeriFone MX800 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit VeriFone MX800. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei VeriFone MX800 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
