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Strata GVMU/LVMU User Guide.
Jul y 2006 Business Communications Division V oice Pr ocessing System User Guide L /.
Publication Inf ormation T oshiba Informatio n Systems (UK) Ltd. r eserves the right to change any of th is inform ation including, but not limited to, product characteristics and oper ating specific ations, without prior notice.
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License Agreement T oshiba Information Systems (UK) Limited acting th rough its Business Com munications Division ("TIU") - License Agreement.
Content s Chapter 1 – The Grand T our Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 i Contents Introduction Organisation ............... .................. ....................... .................. ...................... ............
Content s Chapter 2 – Getting Star te d Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 ii System Distribution Lists ............... ....................... .................. ...................... ...... 10 Directory .............. ..
Content s Chapter 6 – Integration F eatures Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 iii Create or Record Over Your Busy Greeting ............. .................. ....................... . 55 Select Your Busy Greeting ...........
Contents Chapter 6 – Integration Features iv Strat a L VMU/GVMU V oice Processing System User Guide 7/06.
Strata L VMU/GVMU V oice Processing System User Guide 7/06 v Introduction This guide describes the voice messaging capabilities and procedur es for making your voice mail system work for you. Organisation This guide is divided as follows: • Chapter 1 – The Grand T our is an overview of the voice mail system.
Intr oduction Conv ention s vi Strata L VMU/GVMU V oice Processing System User Guide 7/06 Conventions Con ventions De scription Note Elaborates specific items or refere nces other information. W ithin some tables, general notes apply to the entire table and numbered notes apply to specific items.
Intr oduction Related Documents/Med ia Strata L VMU/GVMU V oice Processing System User Guide 7/06 vii Action/Response T able Related Document s/Media Note Some document s listed here may appear in dif ferent versions on the website, or in print.
Intr oduction Related Documents/Media viii Strata L VMU/GVMU V oice Processing System User Guide 7/06.
Strata L VMU/GVMU V oice Processing System User Guide 7/06 1 The Grand T our 1 This chapter provides an overview of the system and covers the following general topics: • Features to personalise your.
The Grand T our Ov er view 2 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Overview Y our voice mail system manages multiple vo ice processing functions simultaneously 24-hours-a-day , 7-days-a-week. Y o ur mailbox is always available for callers to leave private voice messages.
The Grand T our Ov er view Strata L VMU/GVMU V oice Processing System User Guide 7/06 3 Figure 1 Admin Main Menu Play the ne xt me ssa ge S ave the c u rrent me ssa ge Delete the c u rrent me ssa ge F.
The Grand T our F eatures to P ersonalise Y our Mailbox 4 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Features to Personalise Y our Mailbox Y our voice mail processing system offers a variety of features to personalise your User ID Mailbox.
The Grand T our Message Queues Strata L VMU/GVMU V oice Processing System User Guide 7/06 5 Note The Pending messages feature is availa ble on a mailbox-to-mailbox basis. Check with your System Administrator to find out if your mailbox is configured for this feature.
The Grand T our Message T ypes 6 Strata L VMU/GVMU V oice Processing System User Guide 7/06 Message T ypes New and Saved Messages can consist of the following special types of messages— forwarded and message reply . Forwar ded Messa ge Any message sent to you can be forwarded to a single destination or a personal or system distribution list.
The Grand T our Greetings Strata L VMU/GVMU V oice Processing System User Guide 7/06 7 Greetings Y ou can select either a personal or system greeting to play to callers when you do not answer or when your telephone is busy .
The Grand T our Special Delivery Op tions 8 Strata L VMU/GVMU V oice Processing System User Guide 7/06 S pecial Delivery Options In addition to recording an d sending a new message, you can mark the message urgent, private, or request a return receipt.
The Grand T our Message Destination Selecti ons Strata L VMU/GVMU V oice Processing System User Guide 7/06 9 Message Destination Selections At the beginning of th e Send Messages me nu, you are asked to enter the message destination(s).Y ou can choose to enter a single destination (e.
The Grand T our User Options 10 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 System Distrib ution Lists In addition to Personal Distribution Lists, your voice mail system supports system- wide distribution lists created by the Syst em Administrator for use by everyone in your company .
The Grand T our User Prompts Strata L VMU/GVMU V o ice Processing System User Guide 7/06 11 decide to receive the call, let the call forwar d to your mailbox, or transfer the call to another extension wi th or without an announce me nt.
The Grand T our User T utor ial (New User) 12 Strata L VMU/GVMU V oic e Processing System User Guide 7/06.
Strata L VMU/GVMU V o ice Processing System User Guide 7/06 13 Getting S t arted 2 This chapter instructs you on accessing a nd exiting your mailbox and outlines the user tutorial steps.
Getting Star ted Step 1: Access Y our Mailbo x 14 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 S tep 1: Access Y our Mailbox The Main Menu (shown belo w) is yo ur st arting point for all of your voi ce mail system’ s messaging features.
Getting Star ted Step 1: Access Y our Mailbo x Strata L VMU/GVMU V o ice Processing System User Guide 7/06 15 Fr om External T elephone Fr om Internal T elephone 1. From an extern al telephone, call your vo ice mail system on ________ ___. The system answers with your standard company greeting.
Getting Star ted Step 2: Record Y our Name 16 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 S tep 2: Record Y our Name Y our nam e is an nounced when ever you log onto you r mailb ox, the directory is accessed, the system greeting is selec ted, or when a message is sent by another voice mail user .
Getting Star ted Step 3: Record Y our P ersonal Greeting(s) Strata L VMU/GVMU V o ice Processing System User Guide 7/06 17 S tep 3: Record Y our Personal Greetin g(s) The tutorial now prompts you to reco rd your personal greeting. This greeting becomes your Personal Greeting #1.
Getting Star ted Step 4: Change Y our Secur ity Code 18 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 S tep 4: Change Y our Security Code The tutorial prompts y ou to change yo ur ma ilbox’ s security code from the preassigned code.
Getting Star ted Step 5: Exit Y our Mailbo x or User Mode Strata L VMU/GVMU V o ice Processing System User Guide 7/06 19 S tep 5: Exit Y our Mailbox or User Mode ³ T o exit your mailbox, press # to hang up from a T oshiba telephone system When you press # to hang up , you hear “T hank you for calling.
Getting Star ted Step 5: Exit Y our Mailbo x or User Mode 20 Strata L VMU/GVMU V oic e Processing System User Guide 7/06.
Strata L VMU/GVMU V o ice Processing System User Guide 7/06 21 Play Messages 3 This chapter explains how to use the Play Messages feature. It discusses: • Access Messages • Playback Controls • P.
Pla y Messages Pla yback Controls 22 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 If new messages arrive while you are accessi ng your mailbox, your voice mail sy stem notifies you that a new message is in the queue upon returning to the Main menu.
Pla y Messages Pla yback Controls Strata L VMU/GVMU V o ice Processing System User Guide 7/06 23 1 Play Next Message Plays next message in queue. If you are at the last message in th e queue, goes to the first message in the same queue. * 2 Play Previous Message Plays previous message in queue.
Pla y Messages Pla y Y our Messages 24 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Play Y o ur Messages When you access y our mailbox, your voice mail system tells you the number of urgent, new and saved messages (if supp orted by your system; che ck with your System Administrator) you have in your ma ilbox.
Pla y Messages Pla y Y our Messages Strata L VMU/GVMU V o ice Processing System User Guide 7/06 25 1. From the Main Menu, press 1 Play Message s. A message plays. Once you play a message, your voice mail system prompts you with the Play Messages Menu until you press 9 to exit the menu or you activate another selection.
Pla y Messages Pla y Y our Messages 26 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 3 Delete the current message Flags the current message for deletion. The Pla y Messages Menu plays. When you exit Play Messages, your voice mail system te lls you th e number of messages to be deleted.
Pla y Messages Special Functions Strata L VMU/GVMU V o ice Processing System User Guide 7/06 27 S pecial Functions Y ou can check the date and time a message was se nt, or review a message set for future delivery in the Play Messages menu. When you play a message, this option is available by pressing 7 Special Functions.
Pla y Messages Special Functions 28 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 9 Return to the Special Functions Menu Y our voice mail system tells you the total number of messages that will be delete d when you log out of your mailbox, and then returns to the Special Functions Menu.
Pla y Messages Special Functions Strata L VMU/GVMU V o ice Processing System User Guide 7/06 29 Import a nt! The playback starts with the first message in the queue and continues until the pr eset time has expire d.
Pla y Messages Special Functions 30 Strata L VMU/GVMU V oic e Processing System User Guide 7/06.
Strata L VMU/GVMU V o ice Processing System User Guide 7/06 31 Send Messages 4 From any tone-dia lling telephone, yo u can record and sen d a message to a user, several users, or to a person al or system distribution list.
Send Messages Recording Controls 32 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Recording Controls While recording a message, you can pause/resume the recording or end the recording using the following keys (shown below).
Send Messages Send a Message Strata L VMU/GVMU V o ice Processing System User Guide 7/06 33 Send a Message Using the Send Messages Menu (shown below) , you can record a message and send it to a single mailbox or multiple destinations (e.g., personal or system distribution list), forward a message (with a comment) , or reply to a mes sage sent you.
Send Messages Send a Message 34 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 1. From the Main Menu, press 2 Send Messages. Y our voice mail system prompts you to enter the destination (i.e., User ID, Personal, System List, or Multiple Destinations).
Send Messages Send a Message Strata L VMU/GVMU V o ice Processing System User Guide 7/06 35 • 02 System List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destinatio n list number . Y our voice mail system plays the list comment or number for confirmation.
Send Messages Send a Message 36 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 7 Special Delivery Options Y ou can send a message as urgent, private, or with a return receipt request. The settings can be used in a ny combination and changed prior to sending the message.
Send Messages F orw ard a Message Strata L VMU/GVMU V o ice Processing System User Guide 7/06 37 Forward a Message Any message sent to you can be forwarded to a single destination or a personal or system distribution list. When forwarding a message, recording a message (comme nt) is optional.
Send Messages F orward a Message 38 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 • 01 Personal List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destinatio n list number . Y our voice mail system plays the list comment or number for confirmation.
Send Messages F orw ard a Message Strata L VMU/GVMU V o ice Processing System User Guide 7/06 39 3 Append recording Press # when done. The appended forwarding comment plays after the already recorded message comment. The syste m prompts you to record at the beep.
Send Messages Reply to the Current Message 40 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Reply to the Current Message Y our voice mail system lets you reply to a message that you are currently playing.
Send Messages Reply to the Curren t Message Strata L VMU/GVMU V o ice Processing System User Guide 7/06 41 3 Append reply Press # when done. The appended reply plays af ter the already recorded portion. The system prompts you to record at the beep. 4 Select Additional Destinations Send the message to additional des tinations.
Send Messages Reply to the Current Message 42 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 • 02 System List Enter a list number ( 1 ~ 7 ). Y ou are prompted for the destinatio n list number . Y our voice mail system plays the list comment or number for confirmation.
Send Messages Special Delivery Op tions Strata L VMU/GVMU V o ice Processing System User Guide 7/06 43 S pecial Delivery Options Y ou can send a message a s urgent, private, or with a return receipt request. The settings can be used in any combination and changed prior to sending the message.
Send Messages Future Delivery 44 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Future Delivery Y our voice mail system can be configure d so that your message is delivered at a future specified time and date.
Strata L VMU/GVMU V o ice Processing System User Guide 7/06 45 Manage Mailbox 5 Y our voice mail system provides special options to customise and manage your mailbox features (menu shown below).
Manage Mailbox Change Y our Greeting 46 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Change Y our Greeting Y ou can select either a personal or system greeting to play callers when you do not answer or when your telephone is busy .
Manage Mailbo x Change Y our Greeting Strata L VMU/GVMU V o ice Processing System User Guide 7/06 47 Create or Recor d Over a P ersonal Greeting Personal greetings should be informa tive and advise callers when you will be available to return their calls or respond to their messages.
Manage Mailbox Change Y our Greeting 48 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 5. (Optional) After recording, you can press: 1 Review recording The complete greeting plays. 2 Re-record Press # when done. The system prompts you to record at the beep.
Manage Mailbo x Change Y our Greeting Strata L VMU/GVMU V o ice Processing System User Guide 7/06 49 Change Y our Greeting Selection 1. From the Main Menu, press 3 Manage Mailbox. Y our voice mail system plays the Manage Mailbox Menu. 2. Press 1 Change your Greeting.
Manage Mailbox Change Y our Greeting 50 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Revie w a Greeting 1. From the Main Menu, press 3 Manage Mailbox. Y our voice mail system plays the Manage Mailbox Menu. 2. Press 1 Change your Greeting.
Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V o ice Processing System User Guide 7/06 51 Change Y our User Options Y our voice mail system provides a number of special options to improve time management and productivity (menu show n below).
Manage Mailbox Change Y our User Options 52 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Change Y our Do Not Disturb (DND) Setting If you set this feature to on , your voice ma il system automatically sends calls to your User ID (mailbox) without first ringing your telephone.
Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V o ice Processing System User Guide 7/06 53 Change Y our Call Screening Setting If you set this feature to on , your voice ma il system asks callers for their name and company .
Manage Mailbox Change Y our User Options 54 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Change Y our Security Code Each User ID in the system has a security code. The code must be entered by you in order to “log on” to your User ID mailb ox, enabling you to access your messages, settings, greetings, etc.
Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V o ice Processing System User Guide 7/06 55 Create or Recor d Over Y our Busy Greeting Y ou can record your own cust om busy greeting that plays when callers reach y our extension and it is busy .
Manage Mailbox Change Y our User Options 56 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Select Y our Busy Greeting 6. Press 9 to return to the Manage Mailbox Menu Y ou can select another user Manage Mailbo x option. ...or 99 to return to the Main Menu.
Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V o ice Processing System User Guide 7/06 57 Recor d Y our Name Y our nam e is an nounced when ever you log onto you r mailb ox, the directory is accessed, the system greeting is selec ted, or when a message is sent by another voice mail user .
Manage Mailbox Change Y our User Options 58 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Change Y our Message Notification Y our User ID can have up to 10 noti fic ation records programmed by the System Administrator with a spe cific notificatio n method (message waiting lights, page rs, voice, etc.
Manage Mailbo x Change Y our User Options Strata L VMU/GVMU V o ice Processing System User Guide 7/06 59 4. Enter the notification template number ( 1 ~ 10 ). S tratagy confirms the temp late number , spells the template title, states whether the template is enabled or disabled, and tells you the phone number (if applicable).
Manage Mailbox Change Y our User Options 60 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Revie w Y our Option Settings 1. From the Main Menu, press 3 Manage Mailbox. Y our voice mail system plays the Manage Mailbox options. 2. Press 2 Change your User Options.
Manage Mailbo x Manage Y our Lists Strata L VMU/GVMU V o ice Processing System User Guide 7/06 61 Manage Y o ur List s Y our voice mail system provides the ability to create and manage up to seven personal distribution lists. The lists consist of the User IDs to which y ou most frequently send messages.
Manage Mailbox Manage Y our Lists 62 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 4. After selecting a list, you can press: 1 Review your curren t list The system prompts you with the name (and extension) of each User ID on the list. 2 Add a User ID to the list Y our voice mail system prompts you to enter the User ID.
Manage Mailbo x Manage Guest User IDs Strata L VMU/GVMU V o ice Processing System User Guide 7/06 63 Manage Guest User IDs Guest User IDs provide limited access to the voice mail system for temporary and project-oriented employees, such as cons ultants and contractors.
Manage Mailbox Use Guest User IDs 64 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Use Guest User IDs Instruct your guest users to call the voi ce mail system and iden tify themselves as guest users of your mailbox.
Strata L VMU/GVMU V o ice Processing System User Guide 7/06 65 Integration Features 6 This chapter covers the use of your voi ce mail with the S trata CTX. Call Forward, Message W aiting, CTX Integra tion, Direct T ransfer to V oice Mail and V oice Mail Conference features, and Call Monitor are all described.
Integration Features Call Forw a rd 66 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 • Destination – If the destina tion is an outside number , press # after entering the destination. The CTX accepts destina tion numbers of up to 32 digits.
Integration Feat ures Message W aiting Strata L VMU/GVMU V o ice Processing System User Guide 7/06 67 Message W aiting Use your Msg LED/button and LCD to see/retrieve message(s). An extension can rec eive up to four si multaneous Message W aiting indications and LCD messages.
Integration Features CIX Integr ation 68 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 T urning On/Off Message W aiting LED on Another Extension If you call an exten sion and it’ s busy or there is no answer , you can light that extension’ s Message W a iting LED and enab le that extension to call you back.
Integration Feat ures CIX Integr ation Strata L VMU/GVMU V o ice Processing System User Guide 7/06 69 When your telephone is idle, and a message arrives for an extension on your phone, the Msg LED is activated for the appropriate extension and updates the LCD with this display (shown right).
Integration Features Call Record (L VMU only) 70 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 Call Record (L VMU only) While on active call, a station user can re cord the conversation and store it in a voice mailbox. Recordin gs can also be pa used or restarted.
Integration Feat ures Call Record (L VMU o nly) Strata L VMU/GVMU V o ice Processing System User Guide 7/06 71 2.b. Enter the mailbox number (usually the ext ension number).
Integration Features Direct T ransf er to V oice Mailbo x 72 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 T o log out of call monitor when there is no call er in the voicemail box press Call Monitor . T o log out at any time the Call monitor lo g out access code can be use d (#963 by default).
Notes to User s S tep 1: Safety Approval T oshiba Information System (U.K.) Ltd decl are that th e S trata CTX and CIX product ranges comply with the EEC’ s L VD dire ctive, (Directive No. 73/23/EEC). The product has been assessed and foun d to comply with EN60950-1:2001.
Notes to User s Step 1: Saf ety Appro v al 74 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 SEL V PDKU2A/BDKU/BDKS/ BWDKU For connection of T oshiba proprietary termi nals. SEL V BSIS1A For connection of V oi c e Mail and Call Logging Equipment.
Notes to Users Step 1: Safety Approv al Strata L VMU/GVMU V o ice Processing System User Guide 7/06 75 Any periph eral apparatus c onnected to the above ports m ust have the same EN 60950 classification. ie. ♦ SEL V ports must only be connected to SEL V type ports.
Notes to User s Step 2: EU Complian ce 76 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 S tep 2: EU Compliance T oshiba Information Systems (U.K.) Ltd de cl are that the S trata CIX, CTX100 & CTX670 complies with the EEC's EMC di rective, Directive No.
Notes to Users Step 2: EU Compliance Strata L VMU/GVMU V o ice Processing System User Guide 7/06 77 Equipment details Strata CTX/CIX100 Equipment details Strata CTX/CIX670 Equipment details Strata CIX Office/CIX200 Wa r n i n g ! This is a Class A pr oduct.
Notes to User s Step 3: T ype Approv al 78 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 S tep 3: T ype Approval T oshiba Information Systems (U K), Ltd, (TIU), hereby declares that the .
Notes to Users Step 3: T ype Approval Strata L VMU/GVMU V o ice Processing System User Guide 7/06 79 *W arning! These features can allo w an Incoming callers a ccess to an outgoing e xchange line. There is an engineering programming parameter whic h can disab le these features.
Notes to User s Step 4: Networ k Planning In f or mation 80 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 S tep 4: Network Planning Information 4-1. Strata CIX & CTX T o ne Plan. T able A-3 below lists the characterist ics of the tones and signals used in S trata CIX & CTX.
Notes to Users Step 4: Network Plan ning Information Strata L VMU/GVMU V o ice Processing System User Guide 7/06 81 4-2. System Port to Port losses. 2 Wire extns 1. 20Hz 2. 20Hz 3. DTMF A 4. DTMF D 5. DTMF B 6. MWI Signal 7. 20Hz 8. 1209Hz 9. 1209Hz 0.
Notes to User s Step 4: Networ k Planning In f or mation 82 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 T able A-4 below lists the various “typic al” transmission gains/losses when inter - connecting the vario us port types. -V alues indicate a transmission loss.
Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 83 Glossary This glossary defines frequently-used voi ce processing system features and functions. T erm Defini tion Busy Gree ting Y ou can select your custom busy or the system busy greeting for callers to hear when your telepho ne is busy .
Glossary Do Not Disturb (DND) ~ P ersonal Greetings 84 S trat a L VMU/GVMU V oice Processing System User Guide 7/06 Do Not Disturb (DND) Do Not Disturb operates in on/off mode. When on, your voice mail system automatically sends ca lls to your User ID (mailbox) without ringing you r telephone fi rst.
Glossary P ersonal L ist ~ T one-dial ling T elephone Strat a L VMU/GVMU V oice Processing System U ser Guide 7/06 85 Personal List Y ou can create/modify up to seven pe rsonal destination (distribution) lists of User IDs and record a list comment for identification.
Glossary Urgent Messages ~ User Noti fication 86 S trat a L VMU/GVMU V oice Processing System User Guide 7/06 Urgent Messages Messages are marked Urgent by the sender a nd by default, are played first, followed by a ll other message s.
Strata L VMU/GVMU V o ice Processing System User Guide 7/06 87 Index A about this guide conventions, vi organisation, v related documents/m edia, vii access your mailbox, 14 B basic functions delete, .
F ~ M 88 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 F FIFO, 5 forward message, 6 , 26 , 37 future delivery, 8 review, 27 setting, 44 G getting started, 13 greeting busy, 7 , 55 , 56 c.
N ~ R Strata L VMU/GVMU V o ice Processing System User Guide 7/06 89 notification, 58 play, 21 private, 8 , 43 queues, 4 reply, 6 , 26 , 40 re-record, 35 return receipt request, 8 , 43 review recordin.
S ~ V 90 Strata L VMU/GVMU V oic e Processing System User Guide 7/06 additional users, 41 set future delivery, 44 special functions, 43 return receipt request, 8 , 43 S security code, 13 change, 18 se.
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