Benutzeranleitung / Produktwartung Strata CT des Produzenten Toshiba
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November 2001 TOSHIBA Telecommunica tions Division Standard T elephone User Gu ide Issue 2 Digital Business T elephone Solutions.
Publication Informa tion T oshiba Informat ion Systems (UK) Ltd . reserves the right to change any of this info rmation in cl uding, but not limi te d to , product cha ra ct eri stic s and op er ating spec ificatio ns, without pri or not ice.
Strata CT St andard T elephone User Guid e November 2001 i Contents Introduction Organisation .................................................................................................................. ................. iii Action/Response ....
ii Strata CT St andard T elephone User Guide November 2001 Contents Call Pickup ................................................................................................................... ................. 16 Pick up Calls to a Group .........
Strata CT St andard T elephone User Guid e November 2001 iii Introduction This guid e provides inst ructions for opera ting a st andard ton e or ro tary dia l telepho ne for Str ata CT Syst ems.
iv Strata CT St andard T elephone User Guide November 2001 Organis ation Introductio n Conventions Conventions Descript ion Note Elabora tes sp ecific i tems or re feren ces other inform ation. W ithin some tabl es, gen eral note s apply t o the en tire ta ble and numbe red notes apply to sp ecific item s.
Strata CT St andard T elephone User Guid e November 2001 v Introduct ion Relat ed Docu ments /Media Action/Response Related Docume nts/Media Note Some documents lis te d her e may a ppea r in dif feren t versions on the CD-ROM or i n pri nt .
vi Strata CT St andard T elephone User Guide November 2001 Related Docume nts/Media Introduction ♦ Strata CT ACD Agent Use r Guide describ es the ACD a gent feat ure opera tion alo ng with step- by-step procedu res for u sing f eatures. ♦ Strata CT ACD Super visor Guide p rovides i nstruct ion on how to use the ACD supervis or feature s.
Strata CT St andard T elephone User Guid e November 2001 1 Features 1 This chapt er expla ins how to u se the fea tures on y our standa rd tone or rotary d ial tel ephone. Ther e is a Quick Reference section for basic tele phone use, f ollowed by t he featu res in alphabet ical ord er .
2 Strata CT St andard T elephone User Guide November 2001 Before Y ou Begin Features ➤ T o Flash the hoo kswitch Some Exchange line f eatures, suc h as co nferenci ng or behin d PBX operati on requir e “ flashing the Exchange l ine, ” to t hen dial t he PBX featu re access code or ex tension nu mbers.
Strata CT St andard T elephone User Guid e November 2001 3 Features Qu ick Re fere nce Quick Reference Making an Internal Cal l Making an Outside Cal l Making an Outside Cal l Using ISDN If your S trata CT t elephone s ystem has Inte grated Ser vices Dig ital Netwo rking (IS DN) feature s, you can make ca lls us ing this advanced se rvice .
4 Strata CT St andard T elephone User Guide November 2001 Account Code Calls Features Answering Calls Account Code Ca lls Account Code s are used for a variety o f reasons , includi ng billin g, call t racking, a nd line re strict ion applica tions.
Strata CT St andard T elephone User Guid e November 2001 5 Features Account Code Calls Emergency Override of Forced Account Code Dia lling Requirements Forced Acco unt Code requ irements can be bypassed by three emer gency numbers, inc luding 999.
6 Strata CT St andard T elephone User Guide November 2001 Automatic Callback (ACB) Features Automatic Callback (ACB ) After re aching a bu sy stati on or a st ation wit h the Do Not Di sturb (DND) mod e set, you can set Automatic Cal lback (ACB) to have the sys tem call you back when th e called sta tion is no longer busy or in the DND mode.
Strata CT St andard T elephone User Guid e November 2001 7 Features Atte ndant Co nsole Call ing ➤ T o cancel ACB (to busy or DND station) 1. Lift han dset. 2. Press #43 . 3. Hang up. Attendant Console Calling Up to four attendan t consoles can be ins talled per system.
8 Strata CT St andard T elephone User Guide November 2001 Call Forward Features Call Forward Y ou can set you r station t o Call Forwa rd (CF) to another statio n or voice mail for a variety of conditi ons, des cribed in Step 2. ➤ T o s e t Call F orwar d 1.
Strata CT St andard T elephone User Guid e November 2001 9 Features Ca ll Forw a rd ➤ T o cancel Call Forward Call Forward—External This fea ture enables you to for ward new , incoming cal ls to a n umber outsi de of the s ystem. Call Forwa rd- Ext er n al doe s n ot forwar d i nte rnal cal ls or ca ll s t ransfer red t o yo ur t el eph one.
10 Strata CT St andard T elephone User Guide November 2001 Call Forward Features ➤ T o s et Ca ll Forw ard- Exte r nal ➤ T o cancel Call Forward- External ➤ Lift the handset a nd press #670 . 1. Store th e number t hat call s will be St ation Spe ed Dial locatio n.
Strata CT St andard T elephone User Guid e November 2001 11 Features Ca ll Forw a rd Remote Call Forward — External Destinat ion Change If Call Forwar d-E xte rnal mode is set at you r sta ti on, you can change the for war din g dest ination fr om a teleph one outsi de of the syst em.
12 Strata CT St andard T elephone User Guide November 2001 Call Forward Features ➤ T o cancel Call Forward-Exte rnal r emotely ➤ Enter #670 + [PDN] + Remot e Call F orward Secu ri ty Co d e + # .
Strata CT St andard T elephone User Guid e November 2001 13 Features Call Hold Call Hold Y ou can place a call on hold and then make an other call. ➤ T o place a call on hold ➤ T o retur n to the call o n hold ➤ T o put the second call on hold ➤ Flash the hookswitc h or pre ss your reca ll butto n, then p ress #41 .
14 Strata CT St andard T elephone User Guide November 2001 Call Park Orbi ts Features Call Park Orbits The Call Pa rk featur e enables you to hold a cal l temporaril y in an orbit (t he area whe re the ca ll is held). Anyo ne can r etrieve th e call from the o rbit usi ng the same o r a dif feren t stati on.
Strata CT St andard T elephone User Guid e November 2001 15 Features Ca ll Park Orbits ➤ T o r etrieve a Parked ca ll fr om any st ation ➤ T o park a cal l and page an other stat ion 1. Lift th e handset. Y ou hear dial to ne. 2. Press #332 and ent er the Orbit Number tha t you used to pa rk the ca ll.
16 Strata CT St andard T elephone User Guide November 2001 Call Pickup Features Call Pickup Y ou can pick up a call tha t is ringing another st ation, a c all plac ed on hold at another s tation, a nd other types of calls wit h the Call Pickup feature .
Strata CT St andard T elephone User Guid e November 2001 17 Features Call T ransf er with Camp-on ➤ T o pick up a call that is ringing i n another gr oup Call T ransfe r with Camp-o n This fea ture enabl es you to t ransfer an outsi de call to a station t hat is e ither id le or busy .
18 Strata CT St andard T elephone User Guide November 2001 Exchang e Line Queuing Features Exchange Li ne Queuing If all outgoing Exc hange lin es are bus y , the Exchan ge Line Queui ng featur e will ring your tele phone when one is availabl e. ➤ T o set Exch ange Line Queuin g ➤ T o cancel Exchan ge Line Queuing .
Strata CT St andard T elephone User Guid e November 2001 19 Features C onference and T andem C alls Conference an d T andem Calls Standard T ele phones and/or V o ice Mail Auto Attendant Dev ices Stra.
20 Strata CT St andard T elephone User Guide November 2001 Confere nce an d T andem Call s Features Step 2: (Optional) Add More Callers to a Conference or T andem Call Step 3: (Optional) Pick Up a T a.
Strata CT St andard T elephone User Guid e November 2001 21 Features Direct Inw ard Syste m Access (DISA) Direct Inwa rd System A ccess (DISA) Outside c allers wi th tele phones that send Dual- tone M.
22 Strata CT St andard T elephone User Guide November 2001 Direct Inward Sy stem Access (DISA) Features ➤ T o make an outg oing call with DISA 1. From outsi de the system, c all the DISA Exch ange line telephon e number: ___- _____. See t he Sy stem Admi nist ra tor fo r this number .
Strata CT St andard T elephone User Guid e November 2001 23 Features Door Ph ones Door Phones Y ou can call a door phone and monit or the immed iate are a surr ounding th e door p hone.
24 Strata CT St andard T elephone User Guide November 2001 Emergenc y Ringd own/Hotli ne Servic e Features Emergency Ringdown/ Hotline Service The Emer gency Ringdown or Hot line Serv ice feat ure enabl es standar d teleph ones to aut omatical ly ring a de signated extens ion, afte r the ri ngdown ti mer expire s, by going o f f-hook.
Strata CT St andard T elephone User Guid e November 2001 25 Features M essage W ai ting ➤ T o answer a Mes sage W aiting light ➤ T o cancel the Message W aiting light Note If it was vo ice mai l that lit your message waiting LE D, it will a utomatica lly turn off your LED as soon as you re trieve yo ur messa ges.
26 Strata CT St andard T elephone User Guide November 2001 Override Calls Features ➤ T o cancel the message wa iting indi cation on a nother tel ephone Override C alls Busy Overri de enab les you to send a tone to a bu sy station t o indicat e that a call is waiting.
Strata CT St andard T elephone User Guid e November 2001 27 Features Pa ging Annou ncements Executive Override Executiv e Override enable s you to ent er a conve rsat ion. Paging Annou ncements Y ou can make page announcement s to digi tal and el ectroni c telepho ne speaker s and e xternal speakers .
28 Strata CT St andard T elephone User Guide November 2001 Speed Dial Features Speed Dial Speed Dial enabl es you to call a telephone numbe r by dialling a brief acce ss code, instead of havi ng to dial the entire telephone number .
Strata CT St andard T elephone User Guid e November 2001 29 Features T one/V o ice First Signallin g ➤ T o make a cal l with a stati on or syst em speed dial code T one/V oice First Signalling Y our.
30 Strata CT St andard T elephone User Guide November 2001 T one /Voice Firs t Sig nalli ng Features.
Strata CT St andard T elephone User Guid e November 2001 31 Using the T oshiba Stratagy V oice Mail Systems 2 This chapt er expla ins how to p rogram your tel ephone for Call Forwa rd and messa ge retrieva l when using a T oshiba Stratagy V oice Mail System with your Stra ta CT sys tem.
32 Strata CT St andard T elephone User Guide November 2001 Setting Cal l Forward Using the T oshiba Stratagy V oice Mail System s ➤ T o stor e the v oice mail I D code ➤ T o cancel the voice mail .
Strata CT St andard T elephone User Guid e November 2001 33 Using the T oshiba Stratagy V oice Mail Systems V oice M ail Mes sage Retrie val V oice Mail Mess age Retrieval Y ou can progra m your tele phone t o automatical ly retri eve your v oice mai l messages .
34 Strata CT St andard T elephone User Guide November 2001 V oice Mail Mes sage R etrieval Using the T oshiba Strata gy V oice Mail Sys tems.
Strata CT St andard T elephone User Guid e November 2001 35 Access Codes A This appen dix conta ins acces s codes for outside Speed Dial n umbers, Excha nge lines, Paging Gr oup and Paging Zone Codes. Exchange L ine Access Codes Exchange l ines are used when you d ial an out side number .
36 Strata CT St andard T elephone User Guide November 2001 Paging Ac cess Code s Using the T oshiba Stratagy V oice Mail System s ➤ T o access a l ine ➤ Press [PDN] + Exchange Li ne Access Co de Paging Access Co des Y our telephone c an be assi gned to page group(s) .
Strata CT St andard T elephone User Guid e November 2001 37 Using the T oshiba Stratagy V oice Mail Systems Speed Di al Acces s Codes Speed Dial Acce ss Code s The number of statio n and sys tem speed di al numbers availabl e to you de pends on the size of your company ’ s telephone sy stem.
38 Strata CT St andard T elephone User Guide November 2001 Speed Dial Access Code s Using the T oshiba Strata gy V oice Mail Sys tems.
Strata CT St andard T elephone User Guid e November 2001 39 Notes to Users Step 1: Safety Approval T os h iba In format ion S ystem ( U.K. ) Ltd d e clare t hat th e Stra ta CT co mpl ie s with the E E C ’ s L VD direct ive, (Dire ctive No. 73 /23/EEC).
40 Strata CT St andard T elephone User Guide November 2001 Safety App roval Notes to Users Any periphe ral appar atus conn ected to the abov e ports mus t have the same EN60950 classif ication. ie. ♦ SEL V por ts must onl y be connect ed to S EL V type ports.
Strata CT St andard T elephone User Guid e November 2001 41 Notes to Users EMC Compliance ♦ Operatin g temperat ure 0oC to 40 oC ♦ Hum i dity 2 0% to 8 0% 1-5.
42 Strata CT St andard T elephone User Guide November 2001 T ype Approval Notes to Users Step 3: T y pe Approval T os h iba In form at ion S ystem s (UK ), Ltd, (T IU), h ereby decl ares th at the Str.
Strata CT St andard T elephone User Guid e November 2001 43 Notes to Users Network Planning Informa tion Step 4: Network Planning Information 4-1. Strat a CT T one Plan. T able A3 b elow list s the char acteris tics of the tones and signal s used in Strat a CT .
44 Strata CT St andard T elephone User Guide November 2001 Network P lanning In formation Notes to Users 4-2. System Por t to Port losses. T able A4 be low list s the v arious “ t ypical ” transmis sion g ains /loss es when inter -conn e cting the various port types .
Strata CT St andard T elephone User Guid e November 2001 45 Index A about thi s book conventi ons iv relate d documents v access c odes 35 accoun t code cal ls 4 answerin g 3 , 4 attenda nt console ca.
46 Strata CT Standard T elephon e User Guide November 2001 Index H hold 13 hotli ne se rv ice 24 I integra ted servi ces digi tal networ king (ISDN) 3 L Least Cost Routing (L CR) 18 M mes sage wa itin.
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