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User ’ s Manual Satellite L650/L655/L650D/L655D Satellite Pro L650/L650D Series.
User ’s Manual ii T able of Content s Copyright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User ’s Manual iii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D System Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Chapter 2 The Grand T our Front with t he display closed . . . . . . . .
User ’s Manual iv Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Password Utility . . . . . . . . . . . . . . . . . . . . . . .
User ’s Manual v Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Copy Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User ’s Manual vi Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Copyright © 2010 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA.
User ’s Manual vii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Photo CD is a trademark of Eastman Kodak Company . Memory S t ick and Memory S tick PRO are trademarks or registered trademarks of Sony Corporatio n. ConfigFree is a trade mark of T oshiba Corporation.
User ’s Manual viii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D FCC conditions This device complies with part 15 of the FCC Rules. Operation is subj ect to the following two conditions: 1. This device may not cause harmful interfere nce.
User ’s Manual ix Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D W orking environm ent This product was designed to fulfil the EMC (Electromag netic Compatibility) requirements to be observed for so-called “Residenti al, commercial and light industry environments”.
User ’s Manual x Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D This Class B digital apparatus meets all requirements of the Canadia n Interference-Causng Equipment Regulation s. Cet appareil numérique de la class B respecte toutes les exgences du Règlement sur le matériel brouile ur du Canada.
User ’s Manual xi Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Jap an regulations Region selectio n If you are using the computer in Japa n, technical regulations described in the T elecommunications Business Law requ ire that you select the Japan region mode.
User ’s Manual xii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D.
User ’s Manual xiii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Pursuant to FC C CFR 47, Part 68: When you are ready to install or use the modem, call your local telephone company and g.
User ’s Manual xiv Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D If problems arise If any of your telephone equipme nt is not operating properly , you should immediately remove it from yo ur te lephone line, as it may cause harm to the telephone network.
User ’s Manual xv Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Instructions for IC CS -03 certified equipment 1. The Industry Canada label identi fies certified e quipment.
User ’s Manual xvi Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Notes for Users in Australia and New Zealand Modem w arning notice for Au stralia Modems connected to the Australian te lecoms network must have a valid Austel permit.
User ’s Manual xvii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D ■ Some parameters required fo r compliance with T elecom’s P TC S pecifications are dependent on th e equipment (PC) associate d with this modem.
User ’s Manual xviii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D ■ The transmit level from this device is set at a fixed level and because o f this there may be circumstances where the performance is less than optimal.
User ’s Manual xix Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Following information is only valid for EU-mem ber S t ates: Disposal of product s Disposal of batteries a nd/or accumulators Disposing of the computer and the computer's batteries ■ Discard this compu ter in accordance with appli cable laws and regulations.
User ’s Manual xx Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D REACH - Compliance St atement The new European Union (EU) chemical regulation, REACH (R egistration, Evaluation, Authorization and Restriction of Chemica ls), entered into force on 1 June 2007.
User ’s Manual xxi Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Optical disc drive safety instructions TEAC ■ DVD Super Multi with Double Layer Recording DV -W28S Be sure to check the precautions at the en d of this section. ■ The DVD Super Multi/BD-Combo/BD- Writer drive model employs a laser system.
User ’s Manual xxii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Panasonic System Netw or ks ■ DVD Super Multi UJ890 ■ BD-Combo UJ141 ■ BD-Writer UJ240 HIT ACHI-LG Da ta Storage, Inc. ■ DVD Super Multi G T30N/G T30F Panasonic System Networks Co.
User ’s Manual xxiii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D T OSHIBA SAMSUNG ST ORAGE TECHNOL OGY ■ DVD Super Multi TS-L633C/TS-L633Y Precautions TOSHIBA SAMSUNG STORAGE TECHNOLO.
User ’s Manual xxii Preface Congratulations on your purchase of the Satellite L650/L655/L650D/L655 D/Satellite Pro L650 /L 650D series c omputer . This powerful notebook computer provides excellent expansion capability , includes multimedia functionality , and is designed to provide years of reliable, high-performanc e computing.
User ’s Manual xxiii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Icons Icons identify ports, dials, and other parts of your computer . The indicator pane l also uses icon s to identify the co mponent s it is provid ing inform ation on. Keys The keyboard keys are used in th e te xt to describe many computer operations.
User ’s Manual xxiv Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D T erminology This term is defined in this document as follows: Star t The word " Sta rt " refers to the " " button in Windows 7. HDD or Hard disk drive Some models are equipped with a "Solid S tate Drive (SSD)" instead of a hard disk drive.
User ’s Manual xxv General Precautions TOSHIBA computers are designed to optimize safety , minimize strain and withstand the rigors of portability . Ho we ver , certain precautions should be observed to further reduce the risk of personal injury or damag e to the computer .
User ’s Manual xxvi Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Creating a computer-friendly enviro nment Place the computer on a flat surface that is large enough for the computer and any ot her items you are using, s uch as a pri nter .
User ’s Manual xxvii Satellite L650/L655/L650D/L655D/Satellite Pro L650/L650D Pressure or imp act damage Do not apply heavy pressure to the com puter or subject it to any form of strong impact as this can damage the computer's compone nts or otherwise cause it to malfu nction.
User ’s Manual 1-1 Chapter 1 Getting S t arted This chapter provides an equ ipment checklist, and basic informa tion to start using your computer . Equipment checklist Carefully unpack your comp uter , taking care to save the box and packaging materials for future use.
User ’s Manual 1-2 Getting S tarted Sof tware The following Wi ndows ® operating system and uti lity sof tware are pre- installed. ■ Windows 7 ■ TOSHIBA V alue Added Package ■ TOSHIBA Recover.
User ’s Manual 1-3 Getting S tarted Getting St arted This section provides basic information to start using your computer . It covers the following topics: ■ Connecting the AC adaptor ■ Opening .
User ’s Manual 1-4 Getting S tarted Connecting the A C adaptor Attach the AC adaptor when you need to cha rge the battery or you want to operate from AC power . It is also th e fastest way to get started, because the battery pack will need to be charged before you can operate from battery power .
User ’s Manual 1-5 Getting S tarted 1. Connect the power cord to the AC adaptor . Figure 1-1 Connecting the power cord to the AC adap tor (2-pin plug) Figure 1-2 Connecting the power cord to the AC adap tor (3-pin plug) 2. Connect the AC adaptor ’s DC output plug to the DC IN 19V jack on the back of the computer .
User ’s Manual 1-6 Getting S tarted Opening the disp lay The display panel can be opened to a wide range of angles for optimal viewing. While holding down the palm rest with one ha nd so that the ma.
User ’s Manual 1-7 Getting S tarted T urning on the power This section describes how to turn on the power - the Power indicator will then indicate the status. Please refer to the Monitoring of power condition section in Chapter 6, Power and Powe r-Up Modes fo r more information.
User ’s Manual 1-8 Getting S tarted T urning off the power The power can be turned off in one of three modes, either Shut Down Mode, Hibernation Mode or Sleep Mode.
User ’s Manual 1-9 Getting S tarted Benefits of Sleep Mode The Sleep Mode feature provide s the following benefits: ■ Restores the previous workin g environment more rapid ly than does the Hibernation Mode feature.
User ’s Manual 1-10 Getting S tarted When you turn the power back on, you can continue where you left when you shut down the computer . Sleep Mode limitations Sleep Mode will not function under the following conditions: ■ Power is turned back on immediately after shutting down.
User ’s Manual 1-1 1 Getting S tarted S tarting Hibernation Mode T o enter Hibernation Mode, follow the steps below . 1. Click Start . 2. Point to the arro w icon ( ) and then select Hibernate from the menu.
User ’s Manual 1-12 Getting S tarted ■ Press the power button and hold it do wn for five seconds. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button.
User ’s Manual 1-13 Getting S tarted System Recovery This section describes the creatio n of Recovery Media and their use. Creating Recovery Media This section describes how to crea te Recovery Media.
User ’s Manual 1-14 Getting S tarted 5. After Recovery Media Creator starts , select the type of media and the title you wish to copy , and then click the Create button. Restoring the pre-inst alled softw are from the Reco very hard disk drive A portion of the total hard disk dr ive space is configured as a hidden recovery partition.
User ’s Manual 1-15 Getting S tarted Restoring the pre-inst alled softw are from your crea ted Recovery Media If the pre-installed files are damaged , you are able to either use the Recovery Media you have created or the hard disk drive recovery process to restore the computer to the state it was in when you originally received it.
User ’s Manual 2-1 Chapter 2 The Grand T our This chapter identifies the various co mponen ts of the computer - it is recommended that you become famili ar with each before you operate the computer . Front with the display closed The following fig ure shows the computer ’ s front with its display panel in the closed position.
User ’s Manual 2-2 The Grand T our Lef t side The following figure shows the comp uter ’s left side. * Provided with some models. Figure 2-2 The left side of the computer System indicators These LED indicato rs allow you to monitor the status of various com puter functions and are described in more detail within the System indicators section.
User ’s Manual 2-3 The Grand T our Cooling vents The cooling vents help keep the processor from overheating. Do not block the cooling vents. Keep foreign metal objects, such as screws, staples and paper clips, out of the cooling vents.
User ’s Manual 2-4 The Grand T our Right side The following figure shows the computer ’s right side. * Provided with some models. Figure 2-3 The right side of the comp uter Please note that it is n ot possible to confirm the operation of all functions of all USB devices that are available.
User ’s Manual 2-5 The Grand T our Back The following figure shows the comp uter ’s back. Figure 2-4 The back of the compu ter Keep foreign metal objects, such as scr ews, staples and paper clips, out of the USB con nectors.
User ’s Manual 2-6 The Grand T our Underside The following figure shows the undersi de of the computer . Y ou shou ld ensure that the disp lay is closed befo re the computer is turned over to avoid causing any damage. Figure 2-5 The underside of the computer 1.
User ’s Manual 2-7 The Grand T our Front with the display op en This section shows the computer with the display panel open. In order to open the display , lift the display panel up and position it at a comfortable viewing angle for you. Figure 2-6 The front of the computer with th e display panel open * Provided with some models.
User ’s Manual 2-8 The Grand T our Web Camera Web Camera is a device that allows you to record video or take photographs with you r computer . Y ou can use it for video chatting or video conferences using a communication tool such as Windows Live Messen ger .
User ’s Manual 2-9 The Grand T our Indicators This section explains ind icator functions. System indica tors LED system indicators next to their resp ective icons, glow when specific computer operations are in progress. Figure 2-7 System indicators T ouch Pad ON /OFF button Press this button to enable or disable the T ouch Pad function.
User ’s Manual 2-10 The Grand T our Keyboar d indi cat ors The following figure s show the positions of the CAPS LOCK indicator and the NUM LOCK indicator which show the following condition s: ■ When the CAPS LOCK indicator glows, the keyboard will produce capitals when any letter is typed.
User ’s Manual 2-1 1 The Grand T our Figure 2-8 Keypad indicators Optical disc drives The computer may be installed with a DVD Super Multi, BD-Combo or BD- Writer drive. A Serial A T A interfac e controller is used for optical disc operation. When the computer is accessi ng a optical disc, an indicator on the drive gl ows.
User ’s Manual 2-12 The Grand T our Region codes for BD drives an d media BD drives and their associated media are manufactured according to the specifications of three marketing regions. Region codes can be set from WinDVD BD ([ Region ] tab in [ Setup ] dialogue).
User ’s Manual 2-13 The Grand T our BDs ■ BD-R discs can be written only once . The recorded dat a cannot be erased or changed. ■ BD-RE discs can be recorded more than once. BD-Combo drive The full-size BD-Combo drive modul e lets you record data to rewritable CD/DVDs as well as run either 12 cm (4.
User ’s Manual 2-14 The Grand T our BD-W riter drive The full-size BD-Writer drive module lets you record data to rewritable CD/DVD/BDs as well as run either 12 cm (4.72") or 8cm (3.15") CD/DVD/BDs without using an adaptor . The read speed i s slower at the cen ter of a disc and faster at the outer edge.
User ’s Manual 2-15 The Grand T our DVD Supe r Multi drive The full-size DVD Super Multi drive module lets you record data to rewritable CD/DVDs as well as run ei ther 12 cm (4.
User ’s Manual 2-16 The Grand T our Figure 2-10 The AC adaptor (3-pin plug) ■ Depending on the model in questio n, either a 2-pin or 3-pin adaptor/power lead will be bund led with the computer.
User ’s Manual 3-1 Chapter 3 Hardware, Utilities and Options Hardware This section describes the hardware of your computer . The actual specifications ma y vary depending on the model you purchased. Processor CPU Y our co mputer is equipped with one processor and processor type varies depending on model.
User ’s Manual 3-2 Hardware, Utilities and Options Memory Power Memory slots 1 GB, 2 GB or 4 GB memory modules can be installed in the computer's two memory slots for a maximum of 8 GB system memory . This computer can be equipped with memory modules of a maximum size of 8 GB.
User ’s Manual 3-3 Hardware, Utilities and Options Disks Legal Footnote (Battery Life) For more information regarding Batter y Life, please refer to the Legal Footnotes section in Appendix G . RTC battery The internal RTC battery backs up the Real T ime Clock (RTC) and calendar .
User ’s Manual 3-4 Hardware, Utilities and Options Optical disc drive Display The computer's internal disp lay panel supports high-resolution video graphics and can be se t to a wide ran ge of viewing angl es for maximum comfort and readability .
User ’s Manual 3-5 Hardware, Utilities and Options T o access this contro l panel, in one of the foll owing ways: ■ click Star t -> Control Pa nel .Select Large icons or Small icons in View by , and then click Intel ® Graphics an d Media . ■ Right-click on the desktop and click Graphics Pr operties.
User ’s Manual 3-6 Hardware, Utilities and Options Sound Multimedia Communications Sound sys tem The integrated sound system provides support for the computer's internal speake rs and microphone, as allowing an external microphone and headphones to b e connected via the appropriate jacks.
User ’s Manual 3-7 Hardware, Utilities and Options Sp ecial features The following features are eithe r un ique to TOSHIBA computers or are advanced features which ma ke the computer more con venient to use. Access each function using the followi ng procedures.
User ’s Manual 3-8 Hardware, Utilities and Options Intelligent power supply *1 A microprocessor in the computer's intelligent power supply detects the battery's cha rge, automatically calculates the remaining ba ttery capacity and protects electronic components from abnormal conditions such as a voltage overload from the AC adapto r .
User ’s Manual 3-9 Hardware, Utilities and Options Utilities and Applications This section describes the pre-installed utilities that come w ith the computer and details how to st art them. For further information on their operation, you may refer to each utili ty's online manua l, help files or README.
User ’s Manual 3-10 Hardware, Utilities and Options TOSHIBA Power Saver TOSHIBA Power Saver provides you with the features of more various power supply managements. TOSHIBA Zooming Utility This utility allows you to enlarge or reduce the icon size on th e Window s Desktop, or the zoom factor associated with specific supported applications.
User ’s Manual 3-1 1 Hardware, Utilities and Options TOSHIBA DVD PLA YER This software is provided for playback of DVD Video. It has an on-screen interface and functions. Click Star t -> All Programs -> TOSHIBA D VD PLA YER -> TOSHIBA DVD PLA YER .
User ’s Manual 3-12 Hardware, Utilities and Options WinDVD BD for TOS H I BA This sof tware is provide d for playback of Blu -ray disc. It has an on-screen interface and functions. T o start this utility , click Star t -> All Programs -> Corel -> Corel WinDVD BD .
User ’s Manual 3-13 Hardware, Utilities and Options Corel DVD MovieFactory for TOS H I BA Corel DVD MovieFactory for TOSHIBA allows users to instantly create Blu- ray disc movie, DVD video or slideshow discs via a user-friendly wizard interface with s pecific task oriented features.
User ’s Manual 3-14 Hardware, Utilities and Options TOSHIBA eco Utility This PC is equipped wi th "eco mode". This mod e slightly lowers performance of some devices to reduce electric power consumption. Y ou can realize measurable power savings by usin g it continuously .
User ’s Manual 3-15 Hardware, Utilities and Options Optional devices Optional devices can expand the computer's capabilities and its versatility .
User ’s Manual 3-16 Hardware, Utilities and Options Bridge media slot The computer is equipped with a Bridge media sl ot that can accommodate some kinds of memory media with vari ous memory cap acities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants.
User ’s Manual 3-17 Hardware, Utilities and Options Memory media This section provides the important safety precautions in order to handle your memory media.
User ’s Manual 3-18 Hardware, Utilities and Options Media care Observe the following preca utions when handling the card. Card care ■ Do not twist or be nd cards. ■ Do not expose cards to liquids or store in humi d areas or lay media close to containers of liquid.
User ’s Manual 3-19 Hardware, Utilities and Options 3. Press the memory media gently to ensure a firm connection is made. Figure 3-2 Inserting a memory media Removing a mem ory media The following instru ctions apply to all types of supported media device s.
User ’s Manual 3-20 Hardware, Utilities and Options 4. Grasp the media and remove it. Figure 3-3 Removing memory media Additional mem ory m odule Y ou can install additional memory into th e computer in order to increase the amount of system memory that is avai lable.
User ’s Manual 3-21 Hardware, Utilities and Options Installing a memory module T o install a memory module, follow the steps as detailed below: 1. Shut down the compu ter - make su re the Power indicator is off (refer to the T urning off the po wer section in Chapter 1, Getting S t arted if required).
User ’s Manual 3-22 Hardware, Utilities and Options 6. Slide your fingernail or a thin object under the cover and lift it of f. Figure 3-4 Removing the memory module cover 7.
User ’s Manual 3-23 Hardware, Utilities and Options 8. Seat the memory module cover in place and secure it with the screws. Figure 3-6 Seating the memory module cover 9. Install the battery pa ck - refer to Replacing the battery pack section in Chapter 6, Power and Powe r-Up Modes, if required.
User ’s Manual 3-24 Hardware, Utilities and Options 7. Push the latches away from the module in order to release it - a spring will force one end of the modul e up at an angle. 8. Grasp the module by its edges and remove it from the computer . Figure 3-7 Removing the memory module 9.
User ’s Manual 3-25 Hardware, Utilities and Options 2. Connect the monitor cable to the external monitor port. Figure 3-8 Connecting the monitor ca ble to the external monitor port 3. T urn the external monitor's power on. 4. T urn the computer's power on.
User ’s Manual 3-26 Hardware, Utilities and Options eSA T A (External Serial A T A) An device corresponding to eSA T A fu nction can be connected to the eSA T A/USB combo port on the co mputer . Connecting the eSA T A device T o connect an eSA T A device, fol low the steps as detailed below: 1.
User ’s Manual 3-27 Hardware, Utilities and Options Disconnecting an eSA T A device When you have finished using an eSA T A device, you can fol low the procedures below in order to disconnect it: 1. W ait for the i ndicator light of an eSA T A devi ce to go out to make sure all activity has stopped.
User ’s Manual 3-28 Hardware, Utilities and Options Settings for disp lay video on HDMI T o view video on the HDMI device, be sure to configure th e following settings otherwise you may find that nothing is displayed. Select HD Format T o select the display mode, follow the steps as detailed below: 1.
User ’s Manual 3-29 Hardware, Utilities and Options Security lock A security locks enable you to ancho r your computer a desk or other heavy object in order to help prevent unautho rized removal or theft.
User ’s Manual 3-30 Hardware, Utilities and Options Optional accessories Y ou are able to add a numb er of options and accessories in order to ma ke your computer even more powerful and convenient to use .
User ’s Manual 4-1 Chapter 4 Operating Basics This chapter describes the basic operations of your computer , highlights the precautions that should be taken when using it. Using the T ouch Pad T o use the T ouch Pad, simply touch and move your fingertip across it in the direction you want the on-screen pointer to go.
User ’s Manual 4-2 Operating Basics We b Ca m e r a Web Camera is a device that allows you to record video or take photographs with your compute r . Y ou can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger .
User ’s Manual 4-3 Operating Basics Using the T OSHIBA Face Recognition TOSHIBA Face Recognition uses a face verificati on library to verify the face data of users when they log in to Windows. The user can thus avoid having to enter a password or the like, which makes the login process easier .
User ’s Manual 4-4 Operating Basics TOSHIBA, ITS AFFILIA TES A ND SUPPLIERS SHALL HA VE NO RESPONSIBILITY FOR DAMAGE T O OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DA T A, NE TWORK SYSTEMS OR REMOV ABLE STORAGE MEDIA ARISING OUT OF OR RESUL TING FROM THE USE OF THE PRODUCT , EVEN IF AD VISED OF THE POSSIBILITY THEREOF .
User ’s Manual 4-5 Operating Basics 8. If verification is successful, click the Next button and register an account. 9. Register the account. Fill in all the fields. 10. The Management screen is displayed. The registered account name wi ll be displayed.
User ’s Manual 4-6 Operating Basics 5. V erificatio n will be performed. If the authentication is successful, the image data taken in step 4 will be faded in and placed over one another . ■ If an error occurs during authentication, you will be returned to the Select Tiles screen.
User ’s Manual 4-7 Operating Basics 2. Grasp the disc tray gently and pull until it is fully op ened. Figure 4-3 Pressing the eject button and pulling the disc tray open 3. Lay the disc, label side up, in the disc tray . Figure 4-4 Inserting a disc 1.
User ’s Manual 4-8 Operating Basics 4. Press gently at the center of the disc until you feel it click into place. The disc should li e below the top of the spind le, flush with the spi ndle base. 5. Push the center of the disc tray to close it. Press gently until it locks into place.
User ’s Manual 4-9 Operating Basics 2. The disc extends slightly over the sides of the disc tray so you ca n grasp it. Gent ly lift ou t the disc. Figure 4-6 Removing a disc 3. Push the center of the disc tray to close it. Press gently until it locks into place.
User ’s Manual 4-10 Operating Basics W riti ng CD/DVD/BDs Y ou can use the BD-Combo /BD-W rite r dr ive to write data to either CD-R, CD-RW , DVD-R, DVD-R (Dual Layer), DVD-RW , DVD+R, DVD+R (Double Layer), DVD+RW , DVD-RAM, BD-R, BD -R (Dual Layer), BD-RE or BD-RE (Dual Layer) discs.
User ’s Manual 4-1 1 Operating Basics Disclaimer TOSHIBA does not bear responsibility for the following: ■ Damage to any CD-R, CD -RW , DVD-R, DVD-R (Dual L ayer), DVD-RW , DVD+R, DVD+R (Double Layer), DVD+RW , DVD-RAM, BD-R, BD-R (Dual Layer), BD-RE or BD-RE (Dual Layer) disc that may be caused by writing or rewriting with this product.
User ’s Manual 4-12 Operating Basics Before writing or rewriting with the DVD Super Mu lti drive ■ Based on TOSHIBA's limited compatibility testing, we suggest the following manufacturers of .
User ’s Manual 4-13 Operating Basics CD-R: T AIYO YUDEN CO., Ltd. MITSUBISHI KAGAKU MEDIA CO., L TD. Hitachi Maxell,Lt d. CD-RW: (Multi-Speed and High-Speed) MITSUBISHI KAGAKU MEDIA CO., L TD. CD-RW : (Ultra-S peed) MITSUBISHI KAGAKU MEDIA CO., L TD.
User ’s Manual 4-14 Operating Basics ■ If the disc is poor in quality , or is dirty or damaged, wr itin g or rewriting errors may be noted - ensure that you check a ll discs for dirt or damage before you use them.
User ’s Manual 4-15 Operating Basics ■ When multiple drives that can write data to discs are connected, be sure that you do not write to or delete data from the wrong drive. ■ Be sure to connect the AC adaptor to the computer before you write or rewrite any in formation .
User ’s Manual 4-16 Operating Basics ■ Install, remove or connect external devices, including such items as a SD/SDHC/SDXC memory card, miniSD/microSD Card, Memory S tick/Memory S tick PRO, MultiMediaCard, USB device, external monitor , or an optical digit al device.
User ’s Manual 4-17 Operating Basics ■ Y ou might not be able to use the "Disc Backup" functio n of TOSHIBA Disc Creator to back up a DVD-R, DVD-R (Dual Layer), DVD-RW , DVD+R, DVD+R (Double Layer) or DVD+RW disc that was made with other software on a different optical media recorder.
User ’s Manual 4-18 Operating Basics When Using Corel DVD MovieFactory for TOSHIBA How to make a Labelflash DVD Simplified steps for making a Labelflash DVD: 1.
User ’s Manual 4-19 Operating Basics 5. After choosing the menu template, click the Nex t button to go to the Burning Page . 6. Choose the output type and then click the Burn bu tton. How to learn more about Corel DVD MovieFactory Please refer to the Help and Ma nual files for additional Corel DVD MovieFactory information.
User ’s Manual 4-20 Operating Basics ■ Operate the computer for any ot her function, includin g using a mouse or T ouch Pad, or closing/opening the display panel. ■ Bump or cause vibration to the computer . ■ Use the Mode control button and Audio/Video control button to reproduce music o r voice.
User ’s Manual 4-21 Operating Basics ■ Do not playback DVD discs Video while watching or recording televisio n programs using other applications. Doing so may cause DVD Video playback or television program recording errors.
User ’s Manual 4-22 Operating Basics Display Devices & Audio ■ "TOSHIBA DVD PLA YER" will only ru n when "Colors" is set to "T rue color (32 bit)".
User ’s Manual 4-23 Operating Basics TOSHIBA DVD PLA YER St arting TOSHIBA DVD PLA YER Use the following procedure to start "TOSHIBA DVD PLA YER".
User ’s Manual 4-24 Operating Basics Open TOSHIBA DVD PLA YER HELP TOSHIBA DVD PLA YER features and instructions are also explain ed in detail in "TOSHIBA DV D PLA YER Help". Use the following procedure to open "TOSHIBA DVD PLA YER Help".
User ’s Manual 4-25 Operating Basics ■ Region codes for BD drives and media BD drives and their associated media are manufactured according to the specifications of three marketing regions. Re gion codes can be set from WinDVD BD ([Region] tab in [Setup] dialogue).
User ’s Manual 4-26 Operating Basics Media care This section provides tips on protecting data stored on your CDs, DVDs and BDs. Handle your media with ca re. Following the simple precautions listed below will increase the life time of your media and protect the d ata stored on it.
User ’s Manual 4-27 Operating Basics T o launch the configuration dia log window for system sounds, follow the steps below . 1. Right click the Speakers icon on the T askbar.
User ’s Manual 4-28 Operating Basics 3. Click the Dolby ta b. Adjusting Microphone Le vel Follow the steps below to change the microphone recording level. 1. Right click on the speaker icon on the T askbar , and select Recor ding devices from the su b menu.
User ’s Manual 4-29 Operating Basics Region selectio n T elecommunication regula tions vary from one re gion to another , so you will need to make sure the internal modem’s settings are corre ct for the region in which it will be used. T o select a region, follow the steps as detailed below: 1.
User ’s Manual 4-30 Operating Basics 2. Plug the other end of the modular cable into a te lephone jack. Figure 4-8 Connecting the internal modem Disconnecting the m odular cable T o disconnect the modular cable, follow the steps as detailed below: 1.
User ’s Manual 4-31 Operating Basics Wireless LAN The Wireless LAN is compatible wit h other LAN systems based on Direct Sequence S pread S pectrum / Orthogonal Fre quency Division Multiplexing radio technology that complies with the IEEE802.1 1 Wireless LAN standard.
User ’s Manual 4-32 Operating Basics Setting 1. Please make sure that the Wireless Communi cation function is on. 2. Click Start -> Control Panel -> Netw ork and Internet -> Network and Sharing Center . 3. Click Set up a new connecti on or network .
User ’s Manual 4-33 Operating Basics Bluetooth Stack fo r Windows by TOSHIBA Please note that this software is specifically designed for the following operating systems: ■ Windows 7 Information re.
User ’s Manual 4-34 Operating Basics If you used the T askbar to disable the wireless LAN, restar t the comp uter or perform the following procedure to re-enab le it: Star t -> Control Panel -> System and Security -> System -> Device Manager -> Network adapters and right click the wi reless device then choose enable.
User ’s Manual 4-35 Operating Basics Connecting the LAN cable T o connect the LAN cable, foll ow the steps as detailed below: 1. T urn of f the power to the computer and to all external devices connected to the computer . 2. Plug one end of the cable i nto t he LAN jack.
User ’s Manual 4-36 Operating Basics Computer Ha ndling This section explains computer han dling and maintenance. Cleaning the compu ter T o help ensure long, trouble-free o per ation, keep the computer free of dust and dirt, and u se care with a ll liquids arou nd it.
User ’s Manual 4-37 Operating Basics ■ Do not carry your computer by ho lding an y of its protruding elements. Heat dispersal T o protect against overheating, the processor is equipped with an int.
User ’s Manual 5-1 Chapter 5 The Keyboard The computer ’s keyboard layouts ar e compatible with a 104/105-key enhanced keyboard - by pressing some keys in combination, all of the 104/105-key enhanced ke yboard functions can be performed on the computer .
User ’s Manual 5-2 The Keyboard Function keys: F1 … F9 The function keys (not to be confuse d with the special FN key) are the twelve keys at the top of your key board - these keys function differentl y from other keys.
User ’s Manual 5-3 The Keyboard Hot keys Hot keys (pressing FN + a function or ESC key) let you enable or disable certain features of the computer . Mute: Pressing FN + ESC turns the volume on and off. Lock: Pressing FN + F1 enters ''Lock computer mode''.
User ’s Manual 5-4 The Keyboard Brightness Up : Pressing FN + F7 increases the comput er's di splay panel brightness in individual steps. Wireless: Pressing FN + F8 switches the active wireless devices. T ouch Pad: Pressing FN + F9 enables or disabl es the T ouch Pad function.
User ’s Manual 5-5 The Keyboard FN S ticky key Y ou can use the TOSHI BA Accessi bility Utility to make the FN key sticky , that is, you can press it once, release it, and then pres s an " F Number " key . T o start the T OSHIBA Accessibility utility , click Start -> All Programs -> TOSHIBA -> Utilities -> Accessibility .
User ’s Manual 6-1 Chapter 6 Power and Power-Up Modes The computer's p ower resources in clude the AC ad aptor , battery pack and any internal batteries.
User ’s Manual 6-2 Power and Power-Up Modes T able 6-1 Pow er conditions continued Monitoring of power condition As shown in the below table, the Battery , DC IN and Power indicators on the system indicator alert you to the computer ’s operating capability and battery charge status.
User ’s Manual 6-3 Power and Power-Up Modes DC IN indicator Check the DC IN indicator to determine t he power status with the AC adaptor connected - the follow ing indi cator conditions shou ld be n.
User ’s Manual 6-4 Power and Power-Up Modes Real Time Clock (RTC) battery The Real Time Clock (RTC) battery provides power fo r the internal real time clock and calendar function and also main tains the system configuration while the computer is turned off.
User ’s Manual 6-5 Power and Power-Up Modes Charging the batteries When the power in the battery pack becomes low , the Battery indicator will flash amber to indicate that only a fe w minutes of battery power remain.
User ’s Manual 6-6 Power and Power-Up Modes Battery charging notice The battery may not begin charging immediately under the followin g conditions: ■ The battery is extremely hot or cold (if the battery is extremely hot, it might not charge at all).
User ’s Manual 6-7 Power and Power-Up Modes Maximizing battery op erating time A battery's usefulness depends on how long it can su pply power on a single charge, while how long the c harg e la.
User ’s Manual 6-8 Power and Power-Up Modes ■ If you have extra battery p acks, rotate their use. ■ If you will not be using the system for an extended period, for example for more than one month, remove th e battery pack from the computer . ■ S tore spare battery pa cks in a cool dry place out of direct sunlight.
User ’s Manual 6-9 Power and Power-Up Modes 6. Slide and hold the battery release latch (2 ) to disengage the battery pack and then remove it from the computer (3). Figure 6-1 Releasing the battery pack Installing the battery pack T o install a battery pack, follow the steps as detailed below: 1.
User ’s Manual 6-10 Power and Power-Up Modes Passwo rd Ut ility The password utility allows you to maintain an additional level of security and provides two levels of password security: User and Supervisor .
User ’s Manual 6-1 1 Power and Power-Up Modes Power-up modes The computer has three differ ent power-up modes as follows: ■ Shut Down Mode: T he computer will s hut d own without saving data - in view of this you must always save your work before you turn the computer of f.
User ’s Manual 7-1 Chapter 7 HW Setup This chapter explains how to use the TOSHIBA HW Setup program to configure your computer , and provides information on settings for various functions. Accessing HW Set up T o run the HW Setup program, click Start -> All Programs -> TO SH IB A -> Utilities -> HWSetup .
User ’s Manual 7-2 HW Setu p Setup This field displays the installed BIOS version , date and EC version . Password This option allows you to set or reset the user password for power on. User Password Lets you register a new password or change/remove an existing password.
User ’s Manual 7-3 HW Setu p Display This tab let s you customize your computer ’s display settings for either the internal display or an external monitor . Power On Display This tab allows you to select the display to be used when the computer is started.
User ’s Manual 7-4 HW Setu p Y ou can o verride the settings and manually select a boot device by pressing one of the following keys whil e the computer is booting: * In this computer , CD-ROM refers to the DVD Super Multi driver , BD- Combo drive or BD-Writer drive.
User ’s Manual 7-5 HW Setu p LAN Wake-up on LAN This feature lets the comp uter's power be turned on from shutdown when it receives a wake-up p acket (Magic p acket) from the LAN. Power will be automatically turn ed on when a signal is received from an administrator's computer whic h is connected via a network.
User ’s Manual 7-6 HW Setu p SA T A eSA T A This feature allo ws you to set conditions for SA T A. SA T A In terface set ting This feature allo ws you to set SA T A interface setting. Enabled Enables the eSA T A port. (Default) Disabled Disables the eSA T A port in order to save power .
User ’s Manual 8-1 Chapter 8 T r oubleshooting TOSHIBA have designed this computer for durability , ho wever , should problems occur you are able to use the procedures detailed in this chapter to help determi ne the cause.
User ’s Manual 8-2 T roubleshooting ■ Before you attach an external device you shou ld first turn the computer off, then when you turn the computer back on again it will recognize the new device.
User ’s Manual 8-3 T roubleshooting Hardware and system checklist This section discusses problems ca used by your computer ’s hardware or attached peripherals.
User ’s Manual 8-4 T roubleshooting Self test While booting up the computer , self te st is executed aut omatical ly and the TOSHIBA logo is displayed on the screen.
User ’s Manual 8-5 T roubleshooting AC power If you have trouble turning on the comp u ter with the AC adaptor connected you should check the status of the DC IN indicator . Please refer to Chapter 6, Power and Power-Up Modes for further information.
User ’s Manual 8-6 T roubleshooting Check wh ether the battery i s hot or col d to the touch - if so, it will not charge prope rly and should be allow ed to reac h room te mperature before you try again.
User ’s Manual 8-7 T roubleshooting Real Time Clock Keyboard Keyboard problems can be caused by the setup and conf iguratio n of the computer - please refer to Chapter 5, The Keyboard for further in formation. Problem Pro cedure The BIOS setting and system date/time are lost.
User ’s Manual 8-8 T roubleshooting Internal display p anel Apparent computer's display pane l problems may be related to the computer's setup and configuration - please refer to Chapter 7, HW Setu p , for further information.
User ’s Manual 8-9 T roubleshooting DVD Supe r Multi drive For more inform ation, refer to Chapter 4, Operating Basics . Slow performance The files on the hard disk drive may be fragmented - in this instance you should run the disk Defragmentation utili ty to check the condition of your files and the hard disk drive.
User ’s Manual 8-10 T roubleshooting BD drive For more inform ation, refer to Chapter 4, Operating Basics . Check the type of CD/D VD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video C.
User ’s Manual 8-1 1 T roubleshooting Memory Cards: SD/SDHC/SDXC Card , Memory Stick/Memory Stick PRO, MultiM ediaCard For further information, please refer to Chapter 3, Hardware, Utilities and Options . Check the type of CD/D VD/BD you are u sing.
User ’s Manual 8-12 T roubleshooting Pointing device If you are using a USB mouse, you should also refer to both the USB device section in this chapter , and the documentation supplied with your mouse. T ouch Pad Y ou cann ot write to an Memory Ca rd Remove the Memory Card from the co mputer and check to ensure that it is not write protected.
User ’s Manual 8-13 T roubleshooting USB mouse The on-screen pointer moves too fast or too slow In this instance, you should initiall y try changing the speed setting within th e Mouse Control utility . 1. T o access this utility , click Sta rt -> Control Panel .
User ’s Manual 8-14 T roubleshooting USB device In addition to the information in th is section, please also refer to the documentation supplied with your USB device. Double-clicking does not work In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility .
User ’s Manual 8-15 T roubleshooting eSA T A devi ce In addition to the information in this section, p lease also refer to the documentation supplied with your eSA T A device. Sound system In addition to the information in this section, p lease also refer to the documentation supplied with yo ur audio device.
User ’s Manual 8-16 T roubleshooting External monitor Please also refer to Chapter 3, Hardware, Utilities and Options , and to the documentation supplied with your monitor for further information. Check within the Win dows Device Manager application to ensure the sound device is enabled and that the devic e is properly working.
User ’s Manual 8-17 T roubleshooting Modem When the display panel and an external monitor are set to clone mode and they are turned off by the timer , the display panel or the external monitor may not display when turn ed on again. If this occurs, press FN + F5 to re-set the display panel and external monitor to clone mode.
User ’s Manual 8-18 T roubleshooting LAN Wireless LAN If the following procedures do not re store LAN access, consult your LAN administrator . For more information on wireless communication, refer to Chapter 4, Operating Basics . Bluetooth For further information on Bluetooth wire less communication, please refer to Chapter 4, Ope rating Basics .
User ’s Manual 8-19 T roubleshooting Recovery Media T OSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you may need to cont act T OSHIBA for additional techni cal assistance.
User ’s Manual 8-20 T roubleshooting Some problems you experience may be related to software or the operating system so it is import ant that you in vestigate other sour ces of assistance first.
User ’s Manual 8-21 T roubleshooting United S t at es of Am erica TOSHIBA America Information Systems, Inc. 9740 Irvine Boulevard Irvine , California 92618 USA United Kingdom TOSHIBA Information Systems (U.K.) Ltd. TOSHIBA Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL India TOSHIBA India Pvt Lt d.
User ’s Manual A-1 Appendix A S pecifications This appendix summarizes the computer ’s technical specifications. Physical Dimensions Refer to User Informati on Guide about Size.
User ’s Manual A-2 S pecifications Power Requirements Built-in Mod em AC adaptor 100-240 volts AC 50 or 60 hertz (cycles per second) Computer 19V DC This information is appl icable to the models equipped with a built-in modem.
User ’s Manual A-3 S pecifications Communication speed Data transmission and reception 300/1200/2400/4800/7200 /9 600/12000/14400 /16 800/19200/21600/24000 /26400/28800/3 1200/33 600 bps Data reception only with V .
User ’s Manual B-1 Appendix B Display Controller and V ideo mode Display controller The display controller in terprets software commands into hardware commands that turn particular parts on the screen on or of f.
User ’s Manual C-1 Appendix C Wireless LAN This appendix is intended to hel p you get your Wireless LAN network up and running, with a mi nimum of parameters. Card S pecifications Form Factor PCI Express Mini Card Compati bility ■ IEEE 802.1 1 S tandard for Wireless LANs ■ Wi-Fi (Wireless Fidelity) certified by the Wi-Fi Alliance.
User ’s Manual C-2 Wireless LAN Radio Characteristics Radio Charact eristics of Wireless LAN mo dule may vary according to : ■ Country/region where the produ ct was purchased ■ T yp e of product Wireless communication is often subject to local radio regulations.
User ’s Manual C-3 Wireless LAN Supported Freque ncy Sub-bands Subject to the radio regula tions that apply in the countries/regions, your Wireless LAN module may support a different set of 5 GHz/2.
User ’s Manual C-4 Wireless LAN ■ For Wireless LAN modules installed in wireless clients that operating in a peer-to-peer mode, the mo dule will use the default channel 10.
User ’s Manual C-5 Wireless LAN *1 Factory-set default channels *2 The channel which can be used depe nds on the installed wireless LAN module. And the approved channels on us ing are different at each country or region.
User ’s Manual D-1 Appendix D Bluetooth wireless technology Interoperability Bluetooth Adaptor from TOSHIBA ar e designed to be interoperable with any product with Bluetooth wireless te chnology that is based on Frequency Hopping S pread S pectrum (FHSS) radio technology , and is compliant to: ■ Bluetooth S pecification V er .
User ’s Manual D-2 Bluetooth wireless technology Interoperability Bluetooth w ireless techno lo gy and your Health The products with Bluetooth wireless te chnology , like other radio devices, emit radio frequency electromagnetic energy .
User ’s Manual D-3 Bluetooth wireless technology Interoperability If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environme nt (e.g. airports), you are encouraged to ask for authorization to use the device with Bluetooth wireless technology prior to turning on the equipment.
User ’s Manual D-4 Bluetooth wireless technology Interoperability The correction of interference caused by such unau thorized modification, substitution or attachment will be the responsibility of the user .
User ’s Manual D-5 Bluetooth wireless technology Interoperability 2. Indication The indication shown below appe ars on this equipment. (1) 2.4 : This equip ment uses a frequency of 2 .4 GHz. (2) FH : This equipment uses FH-SS modulation. (3) 1: The interference range of this equi pment is less than 10 m.
User ’s Manual E-1 Appendix E AC Power Cord and Connectors The power cord’s AC input plug must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Certification agencies Length: Minimum 1.
User ’s Manual E-2 AC Power Cord and Connectors In Europe, two conductors power cord must be VDE type, H05VVH2-F or H03VVH2-F and for three conductors power cord must be VDE type, H05VV -F .
User ’s Manual F-1 Appendix F T OSHIBA PC Health Monitor The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption, battery health and the system cooling, in forming you of significant system conditions.
User ’s Manual F-2 TOSHIBA PC Health Monitor The TOSHIBA PC Health Monitor software does not extend or modify T oshiba's obligations under its standard limited warranty in any way . T oshiba's standard limited warranty terms and limitations apply .
User ’s Manual G-1 Appendix G Legal Footnotes This chapter states the Legal Footnotes information applicable to TOSHIBA computers. Non-applicable Icons Certain computer chassis are designed to accommodate all p ossible configurations for an entire product se ries.
User ’s Manual G-2 Legal Footnotes ■ use of computer at temperatures out side the range of 5°C to 30°C (41°F to 86°F) or >25°C (77°F) at hi gh altitude (all temperature references are approximate and may vary depending on the specific computer model - please refer to you r computer documentation or visit the T oshiba website at www .
User ’s Manual G-3 Legal Footnotes Battery Life Battery life may vary considerably depend ing on product model, configuration, applications, power ma nagement settings and features utilized, as well as the natural perf ormance variations produced by the design of indi vidual compone nts.
User ’s Manual G-4 Legal Footnotes Wireless LAN The transmission speed over th e wireless LAN and the distance over which wireless LAN can re ach may vary de pending on surro unding electromagnetic environment, obstacles, access po int design and configuration, and client design and software/hardware configurations.
User ’s Manual Glossa ry-1 Glossary The terms in this glossary cover topi cs related to this manual. Alternate naming is included for reference. Abbreviations AC: Alternating current ACPI: Advanced .
User ’s Manual Glossa ry-2 Glossary HDD: hard disk drive HDMI: High-Definition Multimedia Interface IDE: integr ated dri ve elect ronics IEEE: Institute of Electrical and Electronics Engineers I/O: .
User ’s Manual Index-1 Index A AC adaptor 3-3 DC IN 19V jack 2-5 additional 3-30 connecting 1-4 ASCII characters 5-5 B BD drive problems 8-10 Battery charging 6-5 extending life 6 -7 indicator 2-10,.
Satellite L650/L655/L650D/L655D/Satellite Pro L650/L655/L650D/L655 D User ’s Manual Index-2 G Graphics controller 3-5 H HDMI 3-27 HW Setup Boot priority 7-3 LAN 7-5 SATA 7-6 USB 7-5 accessing 7-1 di.
Satellite L650/L655/L650D/L655D/Satellite Pro L650/L655/L650D/L655 D User ’s Manual Index-3 panel on/off 3 -8, 6-11 turning off 1-8 turning on 1-7 Problems AC power 8- 5 Analyzing the problem 8-2 BD.
Ein wichtiger Punkt beim Kauf des Geräts Toshiba PRO L650 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Toshiba PRO L650 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Toshiba PRO L650 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Toshiba PRO L650 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Toshiba PRO L650 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Toshiba PRO L650 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Toshiba PRO L650 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Toshiba PRO L650. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Toshiba PRO L650 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
