Benutzeranleitung / Produktwartung DK Admin des Produzenten Toshiba
Zur Seite of 178
March 1999 7 26+,%$ T elecommunicati on Systems D ivision Digital Business Telephone Systems DK Admin/DK Backup Release 4 User Guide.
Publication Infor mation T oshiba America Info rmatio n Syste ms, Inc., T eleco mmuni ca ti on Systems Div isi on, rese rve s the rig ht, witho ut pr ior notic e, to revi se this in form a tion publ i.
i Contents Contents Introduction Organizati on ..................... .................. ........................... ........................... ...................... ....................... vii Conventions.... ........................... ............
ii DKAdmin/DKBackup DOS Only PC from CD-ROM....................... .................. ........................... ........................... ......... 21 DOS only PC fr om Floppy Disks ........................... ........................... .........
iii Contents Speed Dial Programming Sectio n ........................ .................. ......... .................. ......... ......... .......... ........ 68 System Spee d Dial Numbers .................................. ........................... .
iv DKAdmin/DKBackup Direct Connection to Strata DK .................................... ........................... ........................... ................ 130 Connecti on to Stra ta DK Via To shiba Data Interface Units ..........................
vii Introduction This User Guide intr oduces you to the DKAdmi n/DKBackup pr ograms (previ ously cal led 280Admin/28 0Backup) whic h support t he Strat a DK14, DK16e, DK40 and DK424 digi tal telepho ne systems. Note DKAdmin/DKBackup Re lease 4 soft ware suppor ts Strata DK14 , DK16e, DK40, DK280 and DK424 s ystems.
Conve ntions –––– ––––––––– ––––– ––––––––– –––––––– ––––––––– –––––––– –––––– –.
––––––––– ––––– ––––––––– –––––––– –––––––– ––––––––– –––––– –––––––– ––.
How T o Use T his Manu al –––––––– –––––– –––––––– ––––––––– –––––––– ––––––––– ––––– ––.
1 The Grand T our The Grand T our 1 Important! ● DKAdmin/DKBacku p support all r eleas es of th e Strata DK14, DK1 6e, DK40, DK280 , and DK424 (all pr oce ssors). This guide r ef ers to t hese syst ems as Strata DK s ystems. ● DKAdmin/DKBacku p pr ograms d o not support S trata DK8 , DK16, or any DK24/56/ 96 re l e a s e s .
Basic O perati ons ––––––––– ––––– ––––––––– –––––––– ––––––––– –––––––– –––––– ––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––––– Basic Op er atio ns 3 The Grand T our The tabl e below li sts the op tions for each menu.
Scre en Co nvent ion s –––––––– –––––––––––––– ––––––––––––––– –––––––––––––– ––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Scre en Co nvent ion s –––––––– –––––––––––––– ––––––––––––––– –––––––––––––– ––––––.
7 Installing DKAdmin Installing DKAdmin 2 Step 1: Check System Requirem ents For opti mum perfor mance, run DKAdmin on a personal computer wit h the fol lowing minimum specifications: ♦ IBM-c ompat ib le Pe nt ium® p ersonal compu te r ♦ 100MB or l arg er hard dr ive ♦ CD-ROM or 3.
Step 2: Power Up DKAdm in PC ––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 8 DKAdmin/DKBackup ● Fr om C:280ADMINData , type del *.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –– Step 3: (Option al) Make Ins tallati.
Step 4: Inst al l DKAd min ––––– ––––––––– –––––––– ––––––––– –––––––––––––– –––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Step 5: Run DKAdmin Program ––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––– Step 5 : Run DKAdmin Pro gram 13 Installing DKAdmin 6.
Step 5: Run DKAdmin Program ––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 14 DKAdmin/DKBackup 6.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– Step 6: Connect to th e Strata DK T elephone System 15 Installing DKAdmin 9. Sele ct the Mi sc T ab scre en (shown at right ).
Step 6: Connect to the S trata DK T elephone Sy stem ––––––––– –––––––––––––– –––––––––––––– –––––––––––.
17 Installing DKBackup Installing DKBackup 3 Step 1: Check System Requirem ents For opti mum perfor mance, run DKBac kup on a persona l computer with the f ollowing minimum specifications: ♦ IBM-compa tible 386/48 6 personal computer or higher l evel ♦ 20M B or la rger har d driv e ♦ CD-ROM or 3.
Step 2: Power Up DKBackup PC –––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 18 DKAdmin/DKBackup ● Fr om C:280BCKUPData , type del *.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –– Step 3: (Option al) Make Ins tallati.
Step 4: Inst al l DKBa ckup ––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Step 5: Run DKBack up Program ––––––– –––––––– ––––––––– ––––––––––– –––––––– ––––––––– ––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––– Step 5: Run DKBackup Pro gram 23 Installing DKBackup 5.
Step 5: Run DKBack up Program ––––––– –––––––– ––––––––– ––––––––––– –––––––– ––––––––– –––––––– –––––– 24 DKAdmin/DKBackup 6.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– Step 6: Connect to th e Strata DK T elephone System 25 Installing DKBackup 9. Sele ct the Mi sc T ab scre en (shown at right ).
Step 6: Connect to the S trata DK T elephone Sy stem ––––––––– –––––––––––––– –––––––––––––– –––––––––––.
27 Using DKAdmin/DKBackup Using DKAdmin/DKBackup 4 This chap ter shows y ou how to log on and off DKAdmin /DKBackup, use t he pull- down menus and s elect sys tem option s, respond t o system an d error mes sages, and d escribes the keyboard conventio ns used in t he progra ms.
Logging On –––– ––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– ––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Logging On –––– ––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– 30 DKAdmin/DKBackup DKBackup ➤ T o log on to DKBack up 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Usin g the P ull- Dow n Me nus –––––––– –––––––– ––––––––– –––––––––––––– –––––––––––––– –.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Logging Off – ––––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––.
35 File Menu File Menu 5 This chap ter give s you step- by-step i nstruction s on using t he option s availa ble on the File Menu. The options ar e: ♦ Select Cu st omer ♦ Mainta in Customer File .
Maint ain C ustom er Fil e ––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––– Maintai n Customer File 37 File Menu ➤ T o cre ate a cu stomer r ecord or up grade a customer’ s pr ocessor 1.
Maint ain C ustom er Fil e ––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Dial DK ––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––– 40 DKAdmin/DKBackup 2.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Hangu p Connecti on ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 42 DKAdmin/DKBackup 3.
43 Administration Menu (DKAdmin) Administration Menu (DKAdmin) 6 Note The Adminis tration Menu is only a vailabl e in the DKAdmin program. The Ch eck Processo r T ype, Backup/ Restore Dat a, and V iew/Print Data appear i n both the DKAdmin Administ ration Men u and the DKBack up Backup Me nu.
V iew Cabinet D iagram ––––––– ––––––––– –––––––– ––––––––– ––––– ––––––––– –––––––– –.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 47 Administration Menu (DKAdmin) Note Y ou cannot duplicate DI D numbers.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––– –––––––– –––––– 48 DKAdmin/DKBackup For in formatio n on select ing printers, see Chapter 8 – Options Menu .
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 51 Administration Menu (DKAdmin) Change V erified A.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 53 Administration Menu (DKAdmin) Copy Range (F2) ➤ T o copy a r ange of attri butes 1.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––– System/S tati on Admini stra tio n 55 Administration Menu (DKAdmin) 4.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
System /Station Adm inistrati on –––––––––– –––––––– ––––––––– –––––––– ––––––––– ––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible.
Flexibl e Button Prog ramming Section ––––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 62 DKAdmin/DKBackup 3.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 63 Administration Menu (DKAdmin) 4.
Flexibl e Button Prog ramming Section ––––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 64 DKAdmin/DKBackup ➤ T o copy th e featur es from one port to another 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 65 Administration Menu (DKAdmin) ➤ T o assign mor e than one speed d ial number 1.
Flexibl e Button Prog ramming Section ––––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 66 DKAdmin/DKBackup The sele cted feature r eplaces t he pre vious fea ture.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– F lexible B utton Programm ing Sectio n 67 Administration Menu (DKAdmin) ➤ T o edit your attendant c onsole fl exible butt on assignment s 1.
Speed Dia l Programming Section – ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––– Speed Dial Pro gramming Sec tion 69 Administration Menu (DKAdmin) Station Speed Dial Numb ers ➤ T o edit sta tion speed dial number assignme nts 1.
ACD Administra tion ––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– ACD Admini stratio n 71 Administration Menu (DKAdmin) 2.
ACD Administra tion ––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 72 DKAdmin/DKBackup 5.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Program Ad ministration Section –––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––– Program Ad ministration Section 75 Administration Menu (DKAdmin) ➤ T o edit a pr ogram 1.
Program Ad ministration Section –––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 78 DKAdmin/DKBackup Note The passwor d levels (0 ~ 9) ar e based on a hierarc hal system.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Security Maintena nce Section ––––––– –––––––– ––––––––– –––––––– –––––––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Direct ory Number Administr ation ––––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 86 DKAdmin/DKBackup to change the range of numbers used for a ll the por ts, pres s F5 .
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––– Direct ory Number Administra tion 87 Administration Menu (DKAdmin) 4.
Direct ory Number Administr ation ––––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 88 DKAdmin/DKBackup ➤ T o set/chang e CO Line flexibl e key assignment s 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
DNIS A dministratio n –––––– –––––––– –––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 90 DKAdmin/DKBackup Note Each fie ld has onl y two selec tions.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– –––––– DNIS Administratio n 91 Administration Menu (DKAdmin) 5.
Distri buted Hunt G roup A dministratio n ––––––––––– ––––––––– –––––––– –––––––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– – Call Forwa rd As signme nts 93 Administration Menu (DKAdmin) 3.
E91 1/CAMA T runk Programs (R4 Onl y) –––––––––– ––––––––– –––––––– ––––––––– –––––––– –––––––––––––– ––– 94 DKAdmin/DKBackup 4. Highligh t the next Cal l Forward T ype field.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––– E91 1/CAMA T.
E91 1/CAMA T runk Programs (R4 Onl y) –––––––––– ––––––––– –––––––– ––––––––– –––––––– –––––––––––––– ––– 96 DKAdmin/DKBackup ➤ T o use the St rata DK’ s pr ogram fil es to edit 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Backup/ Restore Data –––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––.
99 Backup Menu (DKBackup) Backup Menu (DKBackup) 7 Note The Backup Men u is only a vailable in the DKBack up program. The Check Proce ssor T ype, Backup/Restore Data, and V iew/Print Data a ppear in bo th the DKBacku p Backup Me nu and th e DKAdmin Adminis tration Menu .
Check Process or T ype –––––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– 100 DKAdmin/DKBackup Check Proc essor T ype ➤ T o check pr ocessor type 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Restore Data ––––––––– –––––––––––––– ––––––––––– ––––––––– –––––––– –––––––– –.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Restore Data ––––––––– –––––––––––––– ––––––––––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 104 DKAdmin/DKBackup Important! These messages di splay 6.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –– Restore Data 105 Backup Menu (DKBackup) 7.
Restore Data ––––––––– –––––––––––––– ––––––––––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 106 DKAdmin/DKBackup 9.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––– U pgrade 107 Backup Menu (DKBackup) 16.
Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– ––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– –––––––– –––––––––––––– ––––––––– 11 0 DKAdmin/DKBackup 8.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– –––––– U pgrade 111 Backup Menu (DKBackup) 14.
Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– –––––––– –––––––––––––– ––––––––– 11 2 DKAdmin/DKBackup 16.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Upgrad e ––––––– ––––––––– –––––––– –––––– –––––––– ––––––––– –––––––– ––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
V iew/Pr int D ata –––––––––– ––––––––––– –––––––– ––––––––– –––––––– ––––––––– –––.
11 7 Option s Menu Options Menu 8 This chapte r gives you step-by-st ep ins tructions on using the options ava il abl e on the Options Menu. They are: ♦ Syst em In stal la tio n ♦ Company Gener al.
System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––– Sys tem Insta llation 11 9 Option s Menu ➤ T o c hang e the color of an item 1.
System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 120 DKAdmin/DKBackup ➤ T o sele ct printer 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––– Sys tem Insta llation 121 Option s Menu 3.
System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
System Installat ion ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– 124 DKAdmin/DKBackup ➤ T o change user or password in formation for a n existing use r 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––––––– ––––––––– – Sys tem U tilit ies 125 Option s Menu ➤ T o display t he communicati on setting s 1.
System Utilitie s ––––––– –––––––– ––––––––– –––––––– ––––––––– –––––––––––––– –––.
127 Connecting to Strata DK A This appe ndix shows ho w to connect a DKAdmi n/DKBackup PC to the Strat a DK. Hardware Requirements The DK Adm in/DK Back up PC is req uired to ed it or c hang e a St rata D K cus tome r data base file with or wi thout being c onnected t o a Strata DK t elephone syst em.
PIOU/PIOUS/RSSU/RSIU Setu p –– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
Direct Conn ection to Strata DK ––– ––––––––– –––––––– ––––––––– ––––– ––––––––– –––––––– ––.
––––––––– –––––––––––––– –––––––––––––– ––––––––– Conne ction to Strata DK Via T oshiba Data Interfa ce Unit.
Remote M odem Conn ection to External Mode m/TTY Po rt –––––––– –––––––– –––––––––––––– –––––––––––––– –––.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––– Voice Call T r ansf erre d t o Mode m Conn ecti on 133 5. After t he DKAdmin/DKBackup session i s complete , go to the F ile Menu and pre ss h to hang up th e connection.
V oic e Call T r a nsf er red t o Mode m Conne cti on ––––––––– ––––––––––– ––––––––– –––––––– ––––––––– –––––––– ––– 134 DKAdmin/DKBackup T o Mak e Connection 1.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– –––––– Remo t e Modem Conn ectio n to Mo dem Po ol 135 Remote Modem Connection to Modem Pool Communication Setup ♦ DIU i n itiali zati o n strin g: use defau l t val u es.
Remot e Modem Connec tion to Mo dem Pool ––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––– 136 DKAdmin/DKBackup T o Mak e Connection 1.
––––––––– –––––––––––––– –––––––––––––– –––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem 137 PC DIU/DIU Modem Pool Connection to Strata DK Modem V oice Call First, then Modem to M odem Connection Communication Setup ♦ Use defau lt values .
PC DIU/ DIU Modem Po ol Connection to Strata DK Modem ––––––––– ––––––––– –––––––– ––––––––– ––––––––––– 138 DKAdmin/DKBackup T o Mak e Connection 1. Select Customer from the Dial DK Opt ion.
––––––––– –––––––––––––– –––––––––––––– –––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem 139 PC DIU/DIU Modem Pool Connection to Strata DK Modem DIU to DIU Connection, the n Modem to Modem Connection Communication Setup ♦ Use defau lt values .
PC DIU/ DIU Modem Po ol Connection to Strata DK Modem ––––––––– ––––––––– –––––––– ––––––––– ––––––––––– 140 DKAdmin/DKBackup T o Mak e Connection 1. Highligh t Customer from the Dial DK Option and press Enter .
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– –––.
PDIU-DS Modem Poo l Installation –––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––––––––– 142 DKAdmin/DKBackup 2.
––––––––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– ––– PDIU-DS Modem Pool In stallation 143 4. Set the PIOU or PIOUS SW3 swit ch to the TTY position (RSSU i s always TTY , SW3 is not requ ired).
PDIU-DS Modem Poo l Installation –––– –––––––––––––– –––––––––––––– –––––––––––––– ––––––––.
145 DK424 RCTUE/F Upgrade Usi ng DKAdmin DK424 RCTUE/F Upgrade Using DKAdmin B This appe ndix discu sses cons iderations and steps for upgr ading the Strata DK42 4 digital busines s telephon e system to an RCTUE/F proce ssor .
Upgrad ing to RCTUE/F –––– –––––––– –––––––– ––––––––––––––– –––––––––––––– –––––––––––––– ––––––––––– 146 DKAdmin/DKBackup 5.
––––––––– –––––––––––––– –––––––––––––– –– Important Things to Do Aft er Upgrading to an RCT UE/F Process or 147 DK424 RCT.
Importan t Things to Do After Upgradin g to an RCTUE/F Processor –––––––––––– –––––––––––––– –––––––––––––– 148 DKAdmin/.
149 Upgrading Strata DK Systems to DK424 Release 4.0 Upgrading Strata DK Systems to DK424 Release 4.0 C The foll owing impor tant it ems must be c onsidered when upgra ding th e DK14, DK16e, DK40, DK280, and DK424 Re lease 1~3 systems to a DK424 Release 4.
DK42 4 Rele ase 4 .0 Up grad e Pro ce dure ––––––– ––––––––– –––––––– –––––––––––––– –––––––––––––– ––––––––– 150 DKAdmin/DKBackup DK42 4 Rel ea s e 4.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– U pgrading St rata DK Sys tems to DK4 24 Releas e 4.0 151 Upgrading Strata DK Systems to DK424 Release 4.
Upgrad ing Strata DK Sy stems t o DK424 Re lease 4.0 –––––– –––––––––––––– –––––––––––––– ––––––––––––––.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– U pgrading St rata DK Sys tems to DK4 24 Releas e 4.0 153 Upgrading Strata DK Systems to DK424 Release 4.
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 154 DKAdmin/DKBackup DK42 4 Rel ease 4.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– D K424 Re lease 4.0 U pgrade Prog ramming Exam ple 155 Upgrading Strata DK Systems to DK424 Release 4.
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– D K424 Re lease 4.0 U pgrade Prog ramming Exam ple 157 Upgrading Strata DK Systems to DK424 Release 4.
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––––––– 158 DKAdmin/DKBackup Programs * 04, 05, 09 There is no change t o the data in these program s when upgrad ing to Rele ase 4.
––––––––– –––––––––––––– –––––––––––––– ––––––––––––– D K424 Re lease 4.0 U pgrade Prog ramming Exam ple 159 Upgrading Strata DK Systems to DK424 Release 4.
DK42 4 Rele ase 4 .0 Up grad e Pro gr amm ing Ex ampl e ––– ––––––––– –––––––– –––––––– ––––––––– –––––––––.
161 Index Index A ACD admini strati on , 70 agent pr ograms , 72 edit ACD pr ograms , 70 edit ag ent progra ms , 72 view note s on prog ram , 71 , 75 ACD/DID assi gnments , 114 add-on-mod ule change a.
162 DKAdmin/DKBackup C call f orward assignmen ts , 93 set/ch ange assi gnments , 93 use syst em program fi les to e dit , 94 calli ng Strata DK using dial er , 129 CAMA trunk prog rams (see E9 11/CAM.
163 Index screen c onvention s , 4 secu rity , 78 softw a re re le ase , 38 system re quirement s , 7 usin g , 27 DKBackup about , 42 backu p/restor e , 99 chec k syst em , 17 instal l program , 18 so.
164 DKAdmin/DKBackup file , 35 , 115 , 131 , 13 3 item sel ec tor , 119 options , 117 passwo rd lev el access , 123 pull-do wn , 32 system i nstallat ion , 118 menu optio ns about , 42 ACD administ ra.
165 Index print customer program , 115 port/s tation info rmation , 47 printe r selection sc reen , 115 printe r type sel ection , 119 select printer , 120 process or upgrade , 37 upgrade RCTU p roces.
166 DKAdmin/DKBackup selec t cu st omer opt i o n , 39 , 100 , 102 select printer , 120 serial communica tions port , 124 seria l ports baud rat e , 105 shif t-funct ion keys , 121 softw a re re le as.
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Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92618 Item Number: 4016158 Part Number: DKA-UG-ADBKP-VC.
Ein wichtiger Punkt beim Kauf des Geräts Toshiba DK Admin (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Toshiba DK Admin noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Toshiba DK Admin - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Toshiba DK Admin reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Toshiba DK Admin erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Toshiba DK Admin besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Toshiba DK Admin verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Toshiba DK Admin. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Toshiba DK Admin gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
