Benutzeranleitung / Produktwartung Series2 des Produzenten TiVo
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For T iV o ® Series2 TM Digital V ideo Recorders 2005 Ser vice Update Guide.
R e c o r d M u t e I n f o T V I n p u t W i n d o w P a g e 2 1 DVR C l e a r E n t e r / L a s t Vo l Chan G u i d e S e l e c t P o w e r T V T V L i v e S l o w P l a y 12 3 7 9 8 4 6 5 0 P o w e.
® Welcome.
ii © 2005 TiVo Inc. All rights reserv ed. Reproduction in whole or in part without written permission is prohibited. TiVo, the TiVo logo, TiVo Centra l, Ipreview, the TiVo and Smile Design, the Jump logo, the Instant Reply logo, the Thumbs Up logo, and the Thumbs Down logo are regi stered trademarks of TiVo Inc.
iii Table of Contents Using This Service Update Guide . . . . . . . . . . . . . . . . . . . . . iv Chapter 1: The Basics in 5 Short Tours . . . . . . . . . . . . . 1 Tour One: Playing with Live TV . . . . . . . . . . . . . . . . . . . . . . 2 Tour Two: Recording Programs .
iv Using This Service Update Guide Thank you for using the TiVo ® service! This Service Update Guide describes features and settings th at may not have been available when you first purchased your TiVo ® Digital Video Recorder and which are not documented in your original User’s Guide .
® 1 The Basics in 5 Short Tours Tour One: Playing with Live TV 2 Tour Two: Recording Programs 4 Tour Three: Your List of Recordings 6 Tour Four: Finding Great Entertainment 8 Tour Five: Beyond the Ti.
The Basics in 5 Short Tours 2 1 Tour One: Playing with Live TV When you’re watching a program as it’s broadcast, you’re watching live TV. In this tour, we’ll take a look at how you can control live TV. So turn on your TV and grab your TiVo remote! Press the LIVE TV button to go to live TV from any screen.
The Basics in 5 Short Tours 3 1 Changing Channels There are several ways to change channels: • To go to a specific channel, use the numbers on your remote control, then press ENTER/ LAST. (If you don’t press ENTER/LAST, the channel changes automatically after a few seconds.
The Basics in 5 Short Tours 4 1 Tour Two: Recording Programs You can always record the program you’re watching by pressing RECORD on your TiVo ® remote control. Beyond that, the TiVo ® service provides many ways to quickly search through TV programs, find your favorites, and schedule recordings in advance.
The Basics in 5 Short Tours 5 1 6. Press RIGHT arrow until you move off the grid of letters to the list of programs. Press the UP or DOWN arrow to highlight “Simpsons, The” and press SELECT. A program information screen appears. You can us e this screen to record the episode, view upcoming episodes, or get a Season Pass recording.
The Basics in 5 Short Tours 6 1 Tour Three: Your List of Recordings All the programs recorded by your TiVo ® DVR appear on the Now Playing List—your complete list of recordings.
The Basics in 5 Short Tours 7 1 Sorting Programs You can view the Now Playing List either alph abetically by title (from A to Z) or by date recorded. To change how the list is sorted: 1. From Now Playing, press ENTER on your TiVo remote to see Now Playing Options.
The Basics in 5 Short Tours 8 1 Tour Four: Finding Great Entertainment The TiVo service makes it easy for you to find wh at you want to watch by responding to your interests and collecting the best the television networks have to offer.
The Basics in 5 Short Tours 9 1 TiVo Suggestions uses these rati ngs to create a list of programs you might like. The more shows you rate over time, the better TiVo Suggestions will get at fi nding the right programs for you. Auto-Recording TiVo Suggestions.
The Basics in 5 Short Tours 10 1 Tour Five: Beyond the TiVo Box By now you've gotten a sense of how your TiVo ® DVR is constantly work ing to find you all of your favorite entertainment. But the TiVo ® service is about more than just recording programs—much more.
The Basics in 5 Short Tours 11 1 Get TiV o Desktop TiVo Desktop is a software appl ication for your home computer. It allows you publish digital music and digital photos (which makes them available to your DVR), transfer programs between your DVR and your computer or laptop, and watch TiVo recordings on your computer.
The Basics in 5 Short Tours 12 1 More Cool Things You Can Do Schedule for Overtime. Programs sometimes start before they ’re supposed to, and often end later than scheduled. You can adjust your recording times to account for these variations using the Overtime Scheduler ® feature.
® 2 Pick Programs to Record Finding Programs to Record 14 Finding Programs Using a WishList Search 19 Season Pass and Repeating Recordings 23 Setting Recording Options 25 Managing Recordings with the.
Pick Programs to Record 14 2 Finding Programs to Record The TiVo service makes it easy to find programs you know you like, and to find new programs you might not even know about. You can search for programs by titl e, by channel, by time, or search for keywords, actors or directors.
Pick Programs to Record 15 2 Using the Guide to Fi nd Programs The program guide displays up to two weeks of TV programming at the touch of a button—just press the GUIDE button on your TiVo remote. Use the guide to find programs and set up recordings quickly.
Pick Programs to Record 16 2 Search by Title If you know the name of the program you’re looking for, or even the first part of the name, press the TiVo button to go to TiVo Central ® , choose Pick Programs to Re cord then Search By Title, and follow these steps: 1.
Pick Programs to Record 17 2 3. Press SELECT to see the list of programs w ithout leaving the time se lector, or press RIGHT arrow to see the list of prog rams and move to the list. 4. When you find a program you want to record, highlight it and press SELECT.
Pick Programs to Record 18 2 4. Press RIGHT arrow and set the hour, minute, an d am/pm for the start and stop time, using the UP/DOWN arrows to change the current selection. Press RIGHT arrow or SELECT. 5. You’ll see a confirmation screen. The DVR shows a “best guess” program title based on guide listings for that time and ch annel.
Pick Programs to Record 19 2 Finding Programs Using a WishList Search A WishList search finds programs that match y our interests, tastes, and whims on any channel you receive.
Pick Programs to Record 20 2 Creating a WishList Search From Pick Programs to Record, select WishList Search, then Create New WishList. Next, select the type of WishList search you want to create: • Category Only. Use the UP/DOWN arrows to highligh t a category, then press SELECT or RIGHT arrow to see a subcategories list.
Pick Programs to Record 21 2 Tips for Entering Keywords • Use quotation marks to specify an exact phrase in a Keyword or Title WishList search (to enter quotation marks, press PAUSE . For example, the keyword PAUL SIMON might turn up a documentary about Simon Bolivar with a director named Paul.
Pick Programs to Record 22 2 Browsing WishList Search Results Select View All Upcoming WishList Programs to display a list of up to 10 upcoming programs from each of your WishList searches—up to 200 programs total (so it may take a while to display).
Pick Programs to Record 23 2 Season Pass and Repeating Recordings With your TiVo DVR, you can set up three ty pes of recordings to repeat automatically: Season Pass Recording.
Pick Programs to Record 24 2 Using the Season P ass Manager Use the Season Pass Manager to set priorities and resolve conflicts among your scheduled repeating recordings. Say you have a Season Pass to ER and an auto-recording WishList search for movies with Julia Roberts.
Pick Programs to Record 25 2 Setting Recording Options Recording options let you customize each recordin g, so you always get the results you want. You can set recording options when you first sche dule a recording, or by selecting a program title from the To Do List or th e Season Pass Manager.
Pick Programs to Record 26 2 Scheduling for Overtime Two extra recording options are k nown as the Overtime Scheduler ® feature. This is especially helpful for sports fans, but it’s also useful for award shows, live events, or if the network tends to broadcast your favorite program a little off its scheduled start time.
Pick Programs to Record 27 2 Managing Recordings with the To Do List The To Do List shows all your scheduled record ings and lets you change recording options or cancel recordings. Viewing the T o Do List View the To Do list by pressing the TiVo button to go to TiVo Central, then select Pick Programs to Record, then To Do Li st.
Pick Programs to Record 28 2.
® 3 Watching Programs The Status Bar 30 The Channel Banner 31 The Program Guide 32 Saving Programs to Other Devices 35.
Watching Programs 30 3 The Status Bar When you press PLAY, PAUSE, FO RWARD, or BACK, the status ba r appears at the bottom of the screen. In live TV, the status bar represen ts one hour and the white tick marks are 15 minutes apart. In recorded programs, the bar sh ows the program’s length.
Watching Programs 31 3 The Channel Banner The channel banner appears whenever you change the channel, but you can also view it while you’re watching a program. It has informat ion about the program you’re watching, and shortcuts to other useful features of the TiVo ® service.
Watching Programs 32 3 The Program Guide The TiVo ® DVR’s program guide lets you see what’s on, change channels, schedule recordings, and more—all while you’re watching live TV. Choosing a Program to Watch or Record 1. Press the GUIDE button to display the program guide.
Watching Programs 33 3 Guide Options Channels. Choose which channels to displa y in the guide. The choices are: • All. Display all of your cable or satellite prov ider’s channels, even channels you don’t subscribe to. • You Receive. Display only the channels you have checked in the Channel List.
Watching Programs 34 3 Program listings Grid Guide Program description Time slots Channel list and category filter currently in use Title, date, time the program airs, and rating Channel number and ch.
Watching Programs 35 3 Saving Programs to Other Devices If your DVR is connected to your home network, you can transfer programs to other DVRs or computers in your home network. See “Mul ti-Room Viewing” on page 43 and “TiVoToGo Transfers” on page 39.
Watching Programs 36 3 Using Save to VCR 1. Connect a Composite A/V cable from the DVR’ s A/V Output jacks to the A/V Input jacks on your VCR. Your VCR’s A/V Output should already be connected to your TV or A/V receiver (so you can watch video tapes).
® 4 TiVo Desktop & Home Media Features Connecting Your TiVo DVR to a Home Network 38 TiVoToGo Transfers 39 Music & Photos 41 Multi-Room Viewing 43.
TiVo Desktop & Home Media Features 38 4 Connecting Your TiVo DVR to a Home Network Connecting your DVR to a home network opens up a whole new world of digital home entertainment.
TiVo Desktop & Home Media Features 39 4 TiVoToGo Transfers With the TiVoToGo feature, you can transfer recordings between your computer and any compatible TiVo ® Series2 TM DVR connected to your home network.Watch recordings on your PC or laptop with TiVo Deskto p and a compatible media player.
TiVo Desktop & Home Media Features 40 4 5. On the DVR, connect to the TiVo service to retr ieve the new settings. To do this, go to TiVo Central and select Messages & Settings, then Settings, then Phone & Network, then Connect to the TiVo Service Now.
TiVo Desktop & Home Media Features 41 4 Music & Photos The Digital Music Player and Digital Photo View er let you use your DVR to play MP3 music files and playlists, and view photos that are stored on a computer.
TiVo Desktop & Home Media Features 42 4 Playing Y our Music and Viewing Y our Photos Using the Digital Music Player and Digital Photo Viewer is easy. Just select Music, Photos, & More from TiVo Central ® . L istening to music on the DVR On your computer, use TiVo Desktop to “publish” music that you want to access through your DVR.
TiVo Desktop & Home Media Features 43 4 Multi-Room Viewing Multi-Room Viewing lets you transfer programs from TiVo ® DVRs and computers connected to your home network. To use Multi-Room Viewing, each DVR in your home network must: • Be on the same TiVo service account.
TiVo Desktop & Home Media Features 44 4.
® 5 Settings Audio Settings 46 Channel Settings 47 Display Settings 49 Parental Controls 50 Recording Settings 52 Video Settings 57 Phone & Network Settings 58 Messages 63 Account & System In.
Settings 46 5 Audio Settings From TiVo Central ® , select Messages & Settings, then Settings, then Audio. • Sound Effects Volume. Change the volume or turn off the DVR’s sound effects (the tones played when you press buttons on the re mote control).
Settings 47 5 Channel Settings From TiVo Central ® , select Messages & Settings, then Settings, then Channels. Channel List This is the list of channels provided by your TV programming source (antenna, cable, or satellite).
Settings 48 5 Channel Changing This selection appears only if you have a cable or satellite box. Select Channel Changing if: • the DVR is having trouble changing chan nels on your cable or satellite box, or • you receive a new cable or satellite box.
Settings 49 5 Display Settings From TiVo Central ® , select Messages & Settings, then Settings, then Displays. • Channel Banner. Control how the channel banner is di splayed. Normally, when you change channels, the channel banner is displayed for a few seconds.
Settings 50 5 Parental Controls Use Parental Controls to set lim its on movie and television rati ngs, to lock specific channels, and to prevent viewing of recorded programs that violate Parental Controls. From TiVo Central ® , select Messages & Settings, then Settings, then Parental Controls.
Settings 51 5 • Auto Re-lock. When Parental Controls are temporarily turned off, they re-lock automatically after four hours of no remote control activity. Parental Controls won’t re-lock in the middle of a show. Use this setting to disable Auto Re-lock.
Settings 52 5 Recording Settings From TiVo Central ® , select Messages & Settings, th en Settings, then Recording. Recording Quality Use this screen to set your DVR’s default record ing quality. You can override the default when scheduling a new recording.
Settings 53 5 TiV o Suggestions Use this screen to turn automatic recording of TiVo Suggestions on or off. When automatic recording is on (the default), TiVo Suggestions may be recorded if there’s available space. Remember, recordings you schedule will never be deleted to make room for suggestions.
Settings 54 5 Remote Control Settings From TiVo Central ® , select Messages & Settings, then Settings, then Remote Control. Programmable Buttons Some buttons on the TiVo remote are programmable ; see the inside front cover of this guide for details.
Settings 55 5 Controlling T wo DVRs with the DVR Switch If you have two DVRs, you can set up the remote so that it will only send signals to one of them at a time. This will prevent the remote control from changing channels on both DVRs, and prevent you from accidentally deleting programs you want to keep.
Settings 56 5 DVR #2 and cover the plastic window of DVR #1. Finally, go to the System Information screen of DVR #2, and press DOWN arrow until you see Remote Address displayed. 8. Move the DVR SWITCH to 2. Re peat steps 4 and 5, above. A ssign the number “2” to DVR #2, then press the TiVo butt on to go to TiVo Central.
Settings 57 5 Video Settings From TiVo Central ® , select Messages & Settings, then Settings, then Video. • TV Aspect Ratio. Aspect ratio refers to the proportions of your TV screen. A standard TV screen ratio is 4:3. Wide screen TVs are 16 :9.
Settings 58 5 Phone & Network Settings From TiVo Central ® , select Messages & Settings, then Se ttings, then Phone & Network. The information displayed on the Phone & Network sc reen.
Settings 59 5 Phone Settings Dial-In Number. This is the phone number the DVR dial s to connect to the TiVo service. 1. Select Dial-In Number. The Area Code screen appears. 2. Use the number keypad on the remote to se t the area code, then press SELECT.
Settings 60 5 Tone/Pulse Dialing. If your phone system uses pulse dialing rather than tone dialing, change the setting to pulse here. (Mos t phone systems are tone.) Availability Detection. When Availability Detection is on, the DVR checks whether the phone line is in use which allows it to avoid disrupting a call in progress.
Settings 61 5 Network Settings Network Settings is different depending on th e type of home network your TiVo DVR is connected to: Wired (Ethernet) or Wireless. For the more information about connecting yo ur DVR to a home network and using Home Media Features, download the Home Media Features Guide at www.
Settings 62 5 Network Password Format. Choose a format or select My Network Doesn’t Have a Password. • Hexadecimal (preferred). Enter a hexadecimal password using the onscreen grid and the arrow buttons on the remote. It doesn’t matter if a letter is uppercase or lowercase.
Settings 63 5 Messages From time to time, you may receive messages from the TiVo service or internal alerts from your DVR. Messages may alert you to new TiVo serv ice features, important TV schedule changes, channel lineup changes, or other information.
Settings 64 5 Account & System Information The Account & System Information screen prov ides general information about your DVR and your TiVo ® service account. From TiVo Central ® , select Messages & Settings, then Account & System Information.
Settings 65 5 Restart or Reset System From TiVo Central ® , select Messages & Settings, then Re start or Reset System. You may need to restart your DVR as a routine troubleshootin g step. Other options on this screen erase information or restore original factory settin gs.
Settings 66 5 Standby You can put your DVR in Standby mode by se lecting Standby from Messages & Settings. To return to normal mode from Standby, press the TiVo button or LIVE TV button. When the DVR is in Standby: • Your TV shows a black screen and the li ghts on the front of the DVR go out.
® 6 Copy Protection, Privacy, and the TiVo Service Copy Protection and the TiVo Service 68 TiVo Privacy Policy 69 TiVo Service Agreement 77 GNU General Public License 86 Other Licensing Information 9.
Copy Protection, Privacy, and the TiVo Service 68 Copy Protection and the TiVo Service The TiVo service allows you to enjoy many ki nds of media content: television programs, movies, digital music and photos, and new form s of entertainment delivered by broadband.
Copy Protection, Privacy, and the TiVo Service 69 TiVo Privacy Policy PREAMBLE TiVo Inc. (“TiVo”) is committed to protecting the privacy of your personal information. The TiVo Privacy Policy is published on the World Wide Web at www.tivo.com/privacy .
Copy Protection, Privacy, and the TiVo Service 70 • TiVo intends to make available new services in the future. These services will be governed by the privacy policies of the respective service providers.
Copy Protection, Privacy, and the TiVo Service 71 a “Contact Information” means information that allows someone to identify or contact you, including, for example: your name, address, telephone number, and e-mail address. Contact Information is a subset of Account Information and is thus linked to your TiVo DVR's Service Number.
Copy Protection, Privacy, and the TiVo Service 72 sponsoring the promotion or transac tion. In addition to fulfilling your request, that commerce partner may also use your Commerce Information to send you other in formation in which you might be interested consistent with its own privacy policies.
Copy Protection, Privacy, and the TiVo Service 73 to TiVo that would enable TiVo to identify the TiVo DVR from which it came. If you expressly choose to allow TiVo to collect your Personally Identifiable Viewing Information, TiVo may use this information for surveys, audience measurement, and other legitimate business purposes.
Copy Protection, Privacy, and the TiVo Service 74 binds our manufacturing and service provider partners to comply with the provisions of this Privacy Policy. Our manufacturing and service provider partners are legally liable for misuse of User Information.
Copy Protection, Privacy, and the TiVo Service 75 Even though Anonymous Viewing Information and Diagnostic Information do not include any Contact Information, if your TiVo DVR is receiving the TiVo Plus service, you may request that TiVo block the collection of Anonymous Viewing Information and Diagnostic Information from your TiVo DVR.
Copy Protection, Privacy, and the TiVo Service 76 handling of your information in provid ing you such features or services to which you must agree if you wish to use such features or services.
Copy Protection, Privacy, and the TiVo Service 77 and is incorporated into the TiVo Basic Service Agreement, the TiVo Plus Service Agreement, and any ot her TiVo service Agreements.
Copy Protection, Privacy, and the TiVo Service 78 automatically detects program line-up changes for your cable/satellite provider and adjusts recording times so you don't have to worry about the .
Copy Protection, Privacy, and the TiVo Service 79 within a single household. Using th e Multi-Room Viewing feature, you may transfer content only among TiVo DVRs on the same TiVo account and only among TiVo DVRs on the same network subnet. For example, if one TiVo DVR in your home resides on your network at 192.
Copy Protection, Privacy, and the TiVo Service 80 Using the TiVoToGo feature, you may transfer content only between TiVo DVRs to home computers on the same network subnet. For a discussion of network subnets, please see Section 3.2 above. The TiVoToGo feature is provided solely for personal, non-commercial use.
Copy Protection, Privacy, and the TiVo Service 81 to you, or anyone else who uses your account and T iV o DVR, with regard to any Third Party Content. 5 Third Party Content Is Copyrighted. Y ou also understand that the Third Party Content is the copyrighted material of the third party that supplies it, is protected by U.
Copy Protection, Privacy, and the TiVo Service 82 9 Telephone Access and Possible Charges. The T i V o service is accessed through a standard telephone line and is available as a local call in most areas. In some areas, local and long-distance toll charges may apply .
Copy Protection, Privacy, and the TiVo Service 83 replaced due to a malfunction (see manufacturer or retailer warranty details) or even if you upgrade your T iV o DVR to increase storage capacity (tho.
Copy Protection, Privacy, and the TiVo Service 84 15 (“T itle to Software and Intellectua l Property”), and is subject to the GNU General Public License (“GPL”) or other license terms, as applicable.
Copy Protection, Privacy, and the TiVo Service 85 CASE WILL TIVO’S TOT AL CUMULA TIVE LIABILITY TO YOU AND ANYONE WHO USES THE TIVO SER VICE THROUGH YOUR ACCOUNT , FOR ANY AND ALL CLAIMS UNDER ANY THEOR Y OF LA W , EXCEED THE AGGREGA TE AMOUNT YOU P AID TO TIVO IN THE PRECEDING TWEL VE MONTHS.
Copy Protection, Privacy, and the TiVo Service 86 GNU General Public License Version 2, June 1991 Copyright (C) 1989, 1991 Free Software Foundation, Inc. 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA Everyone is permitted to copy and distribu te verbatim copies of this license document, but changing it is not allowed.
Copy Protection, Privacy, and the TiVo Service 87 translation is included without limitation in the term “modification”.) Each licensee is addressed as “you”. Activities other than copying, distribution and modification are not covered by this License; they are outside its sc ope.
Copy Protection, Privacy, and the TiVo Service 88 performing source distribution, a comp lete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 an.
Copy Protection, Privacy, and the TiVo Service 89 distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software dist.
Copy Protection, Privacy, and the TiVo Service 90 of warranty; and each file should have at least the “copyright” line and a pointer to where the full notice is found.
Copy Protection, Privacy, and the TiVo Service 91 Other Licensing Information LINUX SOURCE NOTICE TiVo ® Digital Video Recorders (DVRs) are powered by the Linux operating system. The machine-readable copy of the corresponding source code is available for the cost of distribution.
Copy Protection, Privacy, and the TiVo Service 92.
Index 93 Index A actor searching programs for 20 actor, searching programs for 8 alphanumeric password format 62 aspect ratio 57 audio settings 46 auto-recording TiVo Suggestions 8 WishList TM searche.
Index 94 I Instant Replay button 2 Internet scheduling recordings from 12, 18 iPhoto support 41 iTunes support 41 J JPG files 41 K keeping recordings 6, 25 keywords, searching programs for 21 L lights.
Index 95 saving to DVD 40 saving to VCR 35 scheduling for overtime 12, 26 scheduling from the Web 12, 18 setting manually 17 settings 52 sorting 7 transferring to a computer 10, 35 remote control inco.
Index 96 transferring recordings 10 to your computer 39 U upcoming programs, viewing 15 upcoming recordings, viewing 5 USB firmware updates 61 V VCR, saving recordings to 35 video settings 57 W wirele.
Ein wichtiger Punkt beim Kauf des Geräts TiVo Series2 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie TiVo Series2 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für TiVo Series2 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von TiVo Series2 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über TiVo Series2 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon TiVo Series2 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von TiVo Series2 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit TiVo Series2. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei TiVo Series2 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
