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Product Manual Care for our Environment, ‘ It's the right thing to do ’ . Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products.
Norton AntiVirus ™ Product Manual The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 19.0 Copyright © 2011 Symantec Corporation. All rights reserved.
Norton License Agreement Norton AntiVirus ™ IMPORTANT : PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT ( “ LICENSE AGREEMENT ” ) CAREFULLY BEFORE USING THE SOFTWARE (AS DEFINED BELOW).
Software in accordance with such specifications; B. make one copy of the Software for back-up or archival purposes, or copy the Software onto the hard disk of Your Device and retain the original for back-up or archival purposes; C.
by the Software, the Software will cease to function until activation is complete; at which time the Software functionality will be restored. In the event that You are not able to activate the Softwar.
be subject to the import and export laws of the United States, specifically the U.S. Export Administration Regulations (EAR), and the laws of any country where Controlled Technology is imported or re-exported. You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U.
The name given to the Device during the initial setup of such Device. If collected, the name will be used by Symantec as an account name for the Device under which You may elect to receive additional services and/or under which You may use certain features of the Software.
may collect, transmit, store, disclose and analyze such information for these purposes. CPS / S 5.0 / USE.
Chapter 1 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Activation protects you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 About your Norton Account . . . . . . . . . . . . . . . . . .
About Vulnerability Protection . . . . . . . . . . . . . . . . . . 194 About the types of security risks . . . . . . . . . . . . . . . . 197 About configuring POP3 and SMTP ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
This chapter includes the following topics: 1 Activation protects you 1 About your Norton Account 1 About Norton AntiVirus main window 1 About Norton Community Watch 1 About Norton Bootable Recovery T.
If you are connected to the Internet, product activation takes place automatically when you start the product for the first time after installation. After activation, the Norton Account window appears. You can create your Norton Account and register your product.
window, the product is activated, but the product key is not saved in the Norton Account. You can print the product key to reinstall your product in the future.
that is shown in five groups of five characters each, separated by hyphens. The location of the product key varies depending on how you acquired the product. The locations of the product key are as follows: The product key is either on a sticker on the CD sleeve or on an insert in the product package.
To recover or access your product key log on to https://www.mynortonaccount.com. If you are not registered, register for Norton Account. You can find the product key on the Products tab in the Norton Account page.
moments to create your Norton Account. You must be connected to the Internet to create a Norton Account. After you create a Norton Account, you can access and manage your account information and product information from anywhere. It helps to reinstall your products and download the latest version of the products.
After you log in to your Norton Account, you can manage your product information with the following options: Saves the information for all of the Norton products that you own. The Products tab provides you the information about the Norton products that you own and the expiration date.
Saves your account information and your billing details. The Profile options are: 1 Account Information You can update your Norton Account information and your shipping address on the Account Information tab. After you update, click Update to save the changes.
Norton Online Backup provides a secure and easy-to-use online backup solution that safeguards your important data against system crash, accidental deleting, virus infection, and other disasters. Norton Online Backup Norton Safe Web checks the safety of a Web site and lets you perform a safe Web search.
Creating a Norton Account Your Norton Account stores the product key and the billing information of your product. You can also register your product with the Norton Account. In addition, Norton Account helps you to do the following: 1 Access the product key and other product information when you need it.
To create a Norton Account from the Norton Account Web page 1 In the Norton AntiVirus main window, click Account . 2 In the Norton Account Web page that appears, click Sign up now . 3 In the Norton Account Sign Up Web page, provide the details about your account information, and then click Sign Up .
if required. Your computer must be connected to the Internet to access your Norton Account. w Symantec products that are older than the 2006 product year do not appear in your Norton Account. To access Norton Account 1 In the Norton AntiVirus main window, click Account .
Lets you access the Performance window. The Performance window displays a chronicle representation of all the installs, downloads, optimizations, detections, alerts, and instances of Quick Scan. The window also displays a detailed graphical representation of CPU and memory usage by your Norton product.
Lets you access the Norton Autofix window that provides you various support options. You can also access the online Help from the Support drop-down menu. Help provides links to information that assists you with the specific tasks that you want to complete.
You can use the following options to perform the important tasks in Norton AntiVirus: Lets you access different types of scans to protect your computer and your sensitive data.
Lets you access the Norton AntiVirus advanced window. By using the Norton AntiVirus advanced window, you can do the following: 1 Run different scans. 1 View Security History. 1 View the quarantined items in the Security History window. 1 View Norton Insight - Application Ratings.
The bottom section of the Norton AntiVirus main window helps you do the following: Lets you access the world map with hotspots of cybercrimes and the latest threats. The Activity Map shows the top cities in the world where most of the cybercrime activities occur.
Lets you access Norton Management. Norton Management lets you manage your Norton products on all of your devices from one location. Click the Manage icon at the bottom of the main window to sign up for or log into Norton Management. The Norton Management agent should be installed on each device that you want to add to Norton Management.
Lets you set up the Norton Online Backup account or access your online backup status. w Norton Online Backup may not be available in some versions of Norton AntiVirus. When you click the Backup icon on the main window, the bottom section displays Norton Online Backup options.
Safe Web Lite Getting started About Norton AntiVirus main window 30.
Lets you download Norton Safe Web Lite. Norton Safe Web Lite protects your computer while you search, browse, and shop online using your Web browser. Norton Safe Web Lite provides a safer search experience by protecting you from virus-infected Web sites.
browser. Your activation status or subscription status appears at the bottom of the main window. You can use the Activate Now option to activate or subscribe your Norton product. About the Norton AntiVirus advanced window The Norton AntiVirus advanced window acts as a security management interface.
Provides you the essential network protection options. It also contains links to the list of vulnerable programs and Network Security Map. Network Protection You can view the different protection features on the right side of the window. You can move your mouse pointer over each feature to view a brief summary about the feature.
Indicates that your computer and activities are at risk. Take immediate action to improve your protection status. At Risk You can respond to the System Status indicators directly from the main window. To respond to System Status indicators from the main window 1 In the bottom section of the Norton AntiVirus main window, click Fix Now .
1 Antispyware 1 SONAR Protection 1 Intrusion Prevention 1 Email Protection 1 Browser Protection To monitor the protection status of a feature 1 In the Norton AntiVirus main window, click Advanced . 2 In the window that appears, move your mouse pointer over the feature name.
1 All the Web site URLs that you visited before the detection of a risk 1 The applications and processes that run on your computer regularly and during any security risk detection 1 Response instances.
Community Watch . You can also review the data, which Norton Community Watch collects and submits to Symantec, in the Security History window. About Norton Bootable Recovery Tool Norton Bootable Recovery Tool scans and removes viruses, spyware, and other security risks from your computer.
Norton Bootable Recovery Tool detects and resolves the following security threats: Programs that infect another program, boot sector, partition sector, or document by inserting themselves or attaching themselves to that medium. Most viruses just replicate; many also do damage.
Programs that track system activity, gather system information, or track user habits, and relay this information to third-party organizations. The information that is gathered by such programs is neither personally identifiable nor confidential.
You can download Norton Bootable Recovery Tool Wizard in one of the following ways: 1 From the Start menu. 1 From the Norton Support Web site. To download the Norton Bootable Recovery Tool Wizard from.
Using the Norton Bootable Recovery Tool If the installation of your Norton product fails, you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation.
Starting Norton AntiVirus from the command prompt If you work from the command line (for example, writing a script or code), you can start Norton AntiVirus while you are still in DOS. To start Norton AntiVirus from the command prompt 1 At the command-line prompt, type the directory where Norton AntiVirus is located, and the executable.
most cases, you can click the link available in the alert to view the details and fix the problems. The Norton AntiVirus icon represents the current state of your computer. The icon changes its color when it actively fixes any issues or wants to inform you about any warning or urgent issues.
About Norton AntiVirus shortcut menu Norton AntiVirus performs background activities to keep your computer secure. The icon in the notification area reassures you that your protection is up to date. The icon changes its color if any change in status occurs.
Lets you turn on or turn off Silent Mode. Turn on/Turn off Silent Mode Lets you turn off or turn on Antivirus Auto-Protect. Disable/Enable Antivirus Auto-Protect Lets you check if new version of your product is available or not. This option is available only if you have activated your product and you have an active subscription.
main window, and then click Settings > Network > Network Security Settings > Proxy Server > Configure . LiveUpdate does not download the latest definition updates and program updates, if the Metered Broadband Mode option in the Settings window is set to No Traffic .
The type of definition updates that each of the Symantec products receive are as follows: Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats.
Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats. In addition, users of these products receive Symantec spam definition files and definition updates against phishing.
Contains the most important virus definitions that are required for latest security threats as viewed by Symantec. The Core Set is a subset of the Complete Set, and it is approximately 30 percent smaller than the Complete Set. The Core Set minimizes download time, installation time, and system start time.
As the Smart Definitions are of considerably smaller size, it results in lesser download time, lesser installation time, lesser boot time, and lesser memory consumption. It also occupies lesser amount of disk space as compared to the full set of virus definitions.
Updates are lighter and faster than Automatic LiveUpdate. It keeps your computer secure from the ongoing threats on the World Wide Web. When Pulse Updates are enabled, LiveUpdate checks for definition updates every few minutes and downloads the streamed virus definitions.
product. Program updates are usually created to fix program errors, improve the performance of the program, or, to extend the operating system or hardware compatibility. After you install program updates, you might not necessarily see a difference in the way that the product works.
you can acquire the product and maintain your status are as follows: The product includes a limited-time subscription to definition updates. When the subscription is due to expire, you are prompted to renew. Follow the on-screen instructions to complete your subscription renewal.
run LiveUpdate manually to obtain updates if you have turned off the Automatic LiveUpdate option. w If you are connected to the Internet, Automatic LiveUpdate downloads product updates and definition updates every hour.
About Pulse Updates In addition to the definition updates that Automatic LiveUpdate downloads, Norton AntiVirus uses streaming technology to download the latest virus definitions. These downloads are called Pulse Updates. The Pulse Updates are lighter and faster than Automatic LiveUpdate.
turn on or turn off Pulse Updates only if Automatic LiveUpdate is turned on. To turn off or turn on Pulse Updates 1 In the Norton AntiVirus main window, click Settings .
the Internet. It also contains the words which you want to filter and block while you access the Internet. You can also choose the option that lets your browser to automatically detect the proxy settings. If you want your manual settings in the network, ensure that you disable the Automatic Configuration options.
Lets you provide the details of your Proxy Settings. Under Proxy Settings , check Use a proxy server for your HTTP connections , and do the following: 1 In the Address box, type the URL or IP address of your proxy server. 1 In the Port box, type the port number of your proxy server.
5 In the Network Proxy Settings window, do the following: 1 If you want your browser to automatically detect network connection settings, under Automatic Configuration , check Automatically detect settings . 1 If the proxy server requires an automatic configuration URL, under Automatic Configuration , check Use automatic configuration script .
Getting started About Network Proxy settings 60.
This chapter includes the following topics: 1 About System Insight About System Insight Norton AntiVirus continuously monitors your computer to keep it free of any problems and run at peak efficiency. Norton AntiVirus constantly scans the vital areas of your computer including memory, registry keys, and running processes.
disk optimizations, threat detections, performance alerts, or Quick Scans. The graph displays the activities as icon or stripe, and the description for each icon or stripe is provided at the bottom of the graph. The pop-up that appears when you move the mouse pointer over an icon provides you the details about the activity.
The Norton Tasks window provides the details such as the timestamp, the duration, and the status of the background jobs. The details also include the type of power the job needs to run and if a job ran during idle time. You can select different power sources for the background jobs.
About monitoring system activities System Insight provides information about the important system activities that you performed or that occurred over a period of the last three months. System Insight displays the information in the Performance window.
Indicates the optimization activities that you performed on your system over a period of the last three months Optimized Provides the details about the threat detection activities that Norton AntiViru.
Provides the details about Quick Scans that Norton AntiVirus performed on your system over a period of the last three months The details include the date on which a Quick Scan was performed and the number of Quick Scans that were performed on that date.
2 In the Performance window, at the top of the Events graph, click the tab for a month to view the details. 3 In the Events graph, move the mouse pointer over the icon or the stripe for an activity. 4 In the pop-up that appears, view the details of the activity.
access the Resource Threshold Profile for Alerting option, go to the Norton AntiVirus main window, and then click Settings > General > Performance Monitoring > Resource Threshold Profile for Alerting .
Turns on performance alerts. Select this option if you want Norton AntiVirus to notify you with performance alerts when a program or process exceeds the system resource usage threshold limit. By default, the Performance Alerting option is turned on. On Monitors and records the system resource usage.
4 Under Performance Monitoring , in the Performance Alerting row, do one of the following: 1 To turn off performance alerts, move the Performance Alerting switch to the Off position. 1 To turn on performance alerts, move the Performance Alerting switch to the On position.
4 Under Performance Monitoring , in the Resource Threshold Profile for Alerting row, select one of the following options: Configures a low threshold limit for alerting If you choose this option, Norton AntiVirus notifies you with performance alerts whenever a program reaches the lowest threshold limit of using your system resource.
your computer gains longer battery life and becomes more energy efficient. You can configure a low threshold profile and ensure that all programs consume minimum resource usage. When the resource usage of a program or a process exceeds the low threshold limit, Norton AntiVirus notifies you with a performance alert.
Excluding programs from appearing in performance alerts Norton AntiVirus lets you exclude programs from appearing in performance alerts. You can add the programs that consume high CPU, memory, or disk usage to the Program Exclusions list.
2 In the Settings window, click the General tab. 3 In the left pane, click Performance Monitoring . 4 Under Performance Monitoring , in the Program Exclusions row, click Configure . 5 In the Program Exclusions window, select the program that you want to delete, and then click Remove .
When you click at any point on the CPU graph or memory graph, Norton AntiVirus displays a list of the processes that consume maximum resources at that point. It also displays the percentage of usage for each process. You can click a process that is available in the list to get more information in the File Insight window.
w By default, the graphs display performance time for the last 90 minutes. To view CPU graph and memory graph 1 In the Norton AntiVirus main window, click Performance . 2 In the Performance window, do one of the following: 1 To view the CPU graph, click the CPU tab.
Identifying resource-consuming processes You can click at any point on the CPU graph or memory graph to obtain a list of the processes that consume maximum resources of your computer at that point. You can click a process that is available in the list to get more information about the process in the File Insight window.
track of all of the fragments of the file. If free space is also fragmented, the drive head might have to track adequate free space to store temporary files or newly added files. Optimization rearranges file fragments into adjacent or contiguous clusters.
When you use the Optimize option in Windows XP, Norton AntiVirus optimizes only the boot volume (for example, C:Windows). Therefore, it requires less time to complete optimization. However, when you use the Optimize option in Windows Vista or Windows 7, Norton AntiVirus optimizes the drive that contains the boot volume.
application on your computer and your computer is idle. If you start using your computer again, Norton AntiVirus stops the optimization task, and starts optimizing the next time that your computer is idle. This way, the background job of optimization does not affect the performance of your computer.
To turn on Idle Time Optimizer 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, click the General tab. 3 In the left pane, click Norton Tasks . 4 In the Idle Time Optimizer row, move the On/Off switch to the left to the On position.
1 The status of the Norton task You can view details about the completion of the task. 1 The power source that the Norton Task uses. You can specify the type of power source that each of the Norton Tasks uses. Use the Configure link that is available next to the power source icon to configure the power source for the Norton Tasks.
3 In the Norton Tasks window, view the details of background jobs. 4 Do one of the following: 1 To run a background job, click the Play icon that appears before the name of the background job. 1 To stop a running background job, click the Stop icon that appears before the name of the background job.
Allows the Norton Tasks to run irrespective if the computer uses external power or battery power. If you choose this option, Norton AntiVirus performs the Norton Tasks when the computer is idle. It does not consider the type of power source the computer uses.
4 In the Power Source window, select one of the following: 1 External Allows the Norton Task to run only when your computer uses external power. 1 External and Battery Allows the Norton Task to run irrespective if the computer uses external power or battery power.
Norton AntiVirus obtains specific information about the Files of Interest and submits the information to Symantec during idle time. The information includes things such as file name, file size, and hash key. Symantec analyzes the information of each File of Interest and its unique hash value and provides a confidence level to the file.
Symantec assigns the following confidence levels to Files of Interest: Symantec analyzes the file as good based on the statistical evaluation that is done on the files that are available within the Norton Community. Symantec rates the trusted files as follows: 1 If the file has three green bars, Symantec rates the file as Norton Trusted .
technique to scan your computer. It scans all of the files on your computer against the signatures that it obtained during definition updates. When you use the Standard Trust or High Trust profile, Norton AntiVirus follows the Whitelist technique to scan the files based on their confidence level.
Lists the Files of Interest All Files Lists the programs that start when you start your computer Startup Items Lists all the files and programs that are currently loaded on to the program memory space.
Lists the Files of Interest that you manually trusted in the File Insight window This category does not list the files that do not belong to the File of Interest even if you manually trust the files.
To view the files using Norton Insight 1 In the Norton AntiVirus main window, click Advanced . 2 In the Computer Protection pane, click Application Ratings . 3 In the Norton Insight - Application Ratings window, select an option from the drop-down list to view a category of files.
Insight - Application Ratings window. However, you can use the Check Trust Now option in the File Insight window to update the trust value of a file. You can also manually trust any well-known files. You can change the trust level of any file to User Trusted other than the files that are Norton Trusted.
To find the location of the file 4 In the File Insight window, click Locate . To refresh the trust level of the file 4 In the File Insight window, click Check Trust Now . To manually trust the file 4 In the File Insight window, in the Details tab, click Trust Now .
The complete scan includes a scan of all files on your computer irrespective of the confidence level or digital signature of the files. 1 Configure to Standard Trust to perform a scan that excludes the files that are Norton Trusted. Norton AntiVirus scans the files that have a confidence level other than Norton Trusted.
To configure Scan Performance Profiles from the Norton Insight - Application Ratings window 1 In the Norton AntiVirus main window, click Advanced . 2 In the window that appears, in the Computer Protection pane, click Application Ratings .
Norton AntiVirus provides reports based on the following categories: Lets you view the details of the various attacks your computer is protected from For example, you can view the total number of viruses and spyware from which you are protected.
This chapter includes the following topics: 1 About maintaining protection 1 About the Norton AntiVirus scans About maintaining protection After you have installed your product and run LiveUpdate, you have complete protection from viruses and other security risks.
1 Run LiveUpdate regularly to receive new program updates. 1 Keep Auto-Protect turned on at all times to prevent viruses from infecting your computer. 1 Watch for email messages from unknown senders. Do not open attachments from these senders. 1 Keep Email Protection turned on to avoid sending or receiving infected email attachments.
2 In the Settings window, in the Computer tab, move the On/Off switch to the left to the On position for the following settings: Computer Scan provides the following options: Computer Scan 1 Compresse.
5 In the Message Protection section, move the On/Off switch to the left to the On position, click Configure , and check all options for the following features: Email Antivirus Scan provides the follow.
Norton AntiVirus automatically performs different types of scans to secure your computer from latest threats. It also lets you run different types of scans manually to secure your computer. By using Norton AntiVirus, you can run the following types of scans: Computer Scan uses the latest virus definitions that are available locally in the computer.
Reputation Scan displays the reputation information of the files on your computer. It displays the reputation information such as trust level, prevalence, stability rating, and resource usage. Reputation Scan displays the detailed reputation information of the good files and the number of bad files that have been detected or removed.
Scan Facebook Wall lets you scan the links and URLs that are available on your Facebook profile. When you click the Scan Facebook Wall option, Norton AntiVirus takes you to the Facebook login Web page. After you log in to your Facebook profile, Norton Safe Web asks you to grant permission to access your Facebook wall.
the options in the network settings let you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats. You can click the Settings link available in the Norton AntiVirus main window and view the options that are available under the Computer tab and Network tab.
2 In the window that appears, do one of the following: 1 In the Computer Scan pane, click the scan that you want to run. 1 Click Reputation Scan , and then click the scan that you want to run. 1 Click Scan Facebook Wall to scan the links that are available on your Facebook wall.
of the Computer Scan displays the threat as Trojan.Foo. You can click the Scan Now option available in the Norton AntiVirus main window to access the different types of computer scans. If you suspect that your computer is infected, you can run three types of computer scans manually to prevent virus infections on your computer.
Scans a particular file, removable drives, any of your computer's drives, or any folders or files on your computer. You can create a custom scan if you regularly scan a particular location of your computer. Norton AntiVirus lets you scan this location frequently without having to specify it every time.
2 In the Computer Scan pane, click Full System Scan . You can use the following options to suspend a Full System Scan : Suspends a Full System Scan temporarily. Click Resume to continue the scan. Pause Terminates a Full System Scan . Click Yes to confirm.
2 In the Computer Scan pane, click Quick Scan . You can use the following options to suspend a Quick Scan : Suspends a Quick Scan temporarily. Click Resume to continue the scan. Pause Terminates a Quick Scan . Click Yes to confirm. Stop 3 On the Results Summary window, do one of the following: 1 If no items require attention, click Finish .
3 In the Scans window, do one of the following: 1 To scan specific drives, click Run next to Drive Scan , select the drives that you want to scan, and then click Scan . 1 To scan specific folders, click Run next to Folder Scan , select the folders that you want to scan, and then click Scan .
computer. Viruses, spyware, and other risks often target these areas. If your most recent scan was a Full System Scan, this window shows the results of a comprehensive scan of your entire computer.
About custom scans You can create a custom scan if you regularly scan a particular segment of your computer. This custom scan lets you scan the segment frequently without having to specify it every time. You can also schedule the custom scan to run automatically on specific dates and times or at periodic intervals.
6 On the Scan Schedule tab, set the frequency and time at which you want to perform the scan. See “ Scheduling a scan ” on page 117. 7 On the Scan Options tab, configure the scan options as required. See “ Configuring the scan options ” on page 114.
4 In the window that appears, on the Scan Items tab, do the following: 1 To add drives, click Add Drives , in the Scan Drives dialog box, select the drives to be scanned, and click Add . 1 To add folders, click Add Folders , in the Scan Folders dialog box, select the folders to be scanned, and click Add .
4 In the Edit Scan window, on the Scan Options tab, configure the scan options as required. 5 Click Save . Editing a custom scan You can edit a custom scan that you created. You can include additional files or folders to the scan or remove the files and folders that you do not want to scan.
2 In the Computer Scan pane, click Custom Scan . 3 In the Scans window, click Run next to the custom scan that you want to run. You can use the following options to suspend a custom scan: Suspends a custom scan temporarily. Click Resume to continue the scan.
About scheduling scans Norton AntiVirus uses Idle Time Scans to automatically detect the idle state of your computer and runs a Full System Scan when the computer is idle.
To schedule a custom scan 1 In the Norton AntiVirus main window, click Scan Now . 2 In the Computer Scan pane, click Custom Scan . 3 In the Scans window, in the Edit Scan column, click the edit icon next to the custom scan that you want to schedule.
Scheduling a Full System Scan Norton AntiVirus uses Idle Time Scans to automatically detect the idle state of your computer. Norton AntiVirus runs a weekly Full System Scan when the computer is idle. The Full System Scan protects your computer against infection without compromising the performance of your computer.
loaded programs. Quick Scan takes less time to scan than a Full System Scan because this scan does not scan your entire computer. Norton AntiVirus lets you schedule a Quick Scan. You can schedule a Quick Scan in the Scans window. To schedule a Quick Scan 1 In the Norton AntiVirus main window, click Scan Now .
Running a scan at the command prompt You can scan with Norton AntiVirus from the command prompt without opening the Norton AntiVirus main window. You type the path and name of the file that you want to scan or customize the scan by adding a specific command.
Uses a task file as input to the list of items to scan Task file path should follow the ':' (for example, TASK:C:Documents and SettingsAll UsersApplication DataSymantecNorton AntiVirusTasksFull.
Performs Quick Scan in the background. w Norton AntiVirus displays the scans window only when a threat is detected. /SESCAN To run a scan from the command prompt 1 At the command prompt, type the path in which Norton AntiVirus is located and the executable's file name.
Cloud, apart from the definitions that are available locally on your computer. Norton AntiVirus performs an Insight Network scan only when the Insight Protection option is turned on.
1 Insight Network Single File Scan Norton AntiVirus simultaneously performs a traditional Single File Scan and an Insight Network Single File Scan to scan a file on your computer. It also scans the files that are received through instant messenger programs.
4 In the Insight Protection row, do one of the following: 1 To turn off Insight Protection, move the On/Off switch to the right to the Off position. 1 To turn on Insight Protection, move the On/Off switch to the left to the On position. 5 In the Settings window, click Apply .
using the reputation-based threat detection. The Insight Network Scan uses the Cloud technology wherein a remote Symantec server on the Web stores the latest reputation information. It checks the Cloud for the reputation information on the filtered files.
This category includes Windows Installer Package files (.msi) and resource-only DLL files (.loc). Miscellaneous files Norton AntiVirus lets you scan specific areas of your computer based on the type of Reputation Scan that you select.
Symantec rates a file based on the statistical evaluation that is done on the file using the Norton Community Watch data and Symantec ’ s analysis. Symantec assigns the following confidence levels to reputation files: Symantec has a high indication that the file is trusted.
Running a Reputation Full System Scan When you perform a Full System Scan , Norton AntiVirus scans all the Files of Interest that are available on your computer. This fileset includes the files that relate to the running processes, startup files, and loaded programs.
3 In the Reputation Scan pane, click Quick Scan . In the Norton Reputation Scan window, you can analyze the trust level, prevalence, resource usage, and stability of the scanned items. 4 If there is a file with Poor or Bad trust level, under the Trust Level column, click the red cross (x) icon.
6 In the Quarantine File window, click Quarantine this file . 7 In the Manual Quarantine window, click Add . 8 Click Close . 9 In the Norton Reputation Scan window, click Close . About the Reputation Scan results Norton AntiVirus lets you run different Reputation Scans to detect any suspicious programs or vulnerable programs on your computer.
1 The Trust Level graph displays the average trust level of files on your computer. It also displays the average trust level of the files that Symantec analyzes within the Norton Community. 1 The Prevalence graph displays the average high user prevalence of files on your computer.
Trust Level Protecting your files and data About the Norton AntiVirus scans 134.
Indicates the trust level that is assigned to a file. Symantec analyzes specific information about a file such as the digital signature and the hash value to determine the trust level of a file. Symantec rates a file based on the statistical evaluation that is done on the file using the Norton Community Watch data and Symantec ’ s analysis.
file. Indicates the community usage level of the file. The search results are grouped in to the following categories: 1 Very Few Users : Shows the files that have very low user prevalence. 1 Few Users : Shows the files that have average user prevalence.
Indicates the system resource usage level of the file. The usage levels are as follows: 1 Low : Indicates that the file consumes minimum system resources. 1 Moderate : Indicates that the file consumes moderate system resources. 1 High : Indicates that the file consumes maximum system resources.
Indicates the stability rating of the file. The stability rating depends on how frequently the program crashes. The different stability ratings are as follows: 1 Reliable : Indicates that the program is reliable. 1 Stable : Indicates that the program is comparatively stable.
are not only protected from unsafe sites but you also let other Facebook users know the security status of any Web site. However, Norton Safe Web requires your permission to scan the URLs that are available on your Facebook Wall. When you log in to Facebook, Norton Safe Web asks for your permission to access your Facebook Wall.
The following are the safety states that Norton Safe Web provides after it scans the links on your Facebook Wall: Indicates that the site is safe to visit and Norton Trusted. The sites with this rating do not harm your computer and so you can visit this site.
To scan your Facebook Wall 1 In the Norton AntiVirus main window, click Scan Now . 2 In the window that appears, click Scan Facebook Wall . 3 In the Norton Safe Web for Facebook pane, click Scan Facebook Wall . 4 In the Facebook login Web page, log in to your Facebook profile.
The following list provides details on the settings that you can make and the predefined parameters: You can set the duration after which Norton AntiVirus should identify your computer as idle. You can select a value (in minutes) between 1 minute and 30 minutes.
Norton AntiVirus discontinues any Idle Time Scans that it started during idle time if you begin to use your computer again. However, it resumes the scan when your computer is idle again. w You must turn off Idle Time Scans to schedule a Full System Scan.
4 Click Apply . Specifying Idle Time Out duration You can set the duration after which Norton AntiVirus should identify your computer as idle. You can select a value (in minutes) between 1 minute and 30 minutes.
and proactively detects unknown security risks on your computer. SONAR identifies emerging threats based on the behavior of applications. SONAR identifies threats quicker than the traditional signature-based threat detection techniques.
2 In the Settings window, in the left pane, click Real Time Protection . 3 In the SONAR Protection row, do one of the following: 1 To turn off SONAR Protection, move the On/Off switch to the right to the Off position. 1 To turn on SONAR Protection, move the On/Off switch to the left to the On position.
w Exclude a program from Norton AntiVirus scans only if you are confident that the program is safe. For example, if another program relies on a security risk program to function, you might decide to keep the program on your computer.
About Signature Exclusions Norton AntiVirus lets you select specific known security risks and exclude them from Norton AntiVirus scans. Exclude a risk from Norton AntiVirus scans only if you have a specific need. For example, if another program relies on a security risk program to function, you might decide to keep the program on your computer.
To add a signature to the Signature Exclusions 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, in the left pane, click AntiVirus and SONAR Exclusions . 3 In the Signatures to Exclude from All Detections row, click Configure .
Microsoft Project winproj.exe Norton AntiVirus scans the Office documents and protect against threats, including virus macros and infected embedded objects. By default, the Microsoft Office Automatic Scan option in the Settings window is turned off. Turn on this option to scan Microsoft Office files automatically.
and resolved. When you perform important tasks on your computer, you likely prefer not to receive any alert messages. Norton AntiVirus suppresses alerts and notifications and temporarily suspends most of the background activities based on the type of Silent Mode that is turned on.
of the taskbar. The icon changes to a crescent-patterned icon when Silent Mode is turned on. Norton AntiVirus also notifies you after Silent Mode is turned off. You can view the summary of the Silent Mode sessions under the Recent History , Full History , and Silent Mode categories in the Security History window.
when Silent Mode is turned on, run after Silent Mode is turned off. Turning on or turning off Silent Mode manually You can manually turn on Silent Mode for a specified duration before you perform any important task on your computer. You can turn on Silent Mode for a period of one hour, two hours, four hours, six hours, or one day.
4 In the Silent Mode row, move the On/Off switch to the right to the Off position. 5 In the Settings window, click Apply . 6 Click OK . To turn on Silent Mode from the Norton Tasks window 1 In the Norton AntiVirus main window, click Performance . 2 In the Performance window, click Norton Tasks .
About the Silent Mode that turns on automatically When you watch a movie, play games, or make a presentation, you run the application in the full-screen mode. Norton AntiVirus detects the application that you run in the full-screen mode and automatically enables Silent Mode.
2 In the Settings window, click the General tab. 3 In the left pane, click Silent Mode Settings . 4 In the Full Screen Detection row, move the On/Off switch to the right to the Off position. 5 In the Settings window, click Apply . 6 Click OK . To turn on Full Screen Detection 1 In the Norton AntiVirus main window, click Settings .
The following table explains about the various options: When you use a Media Center application to burn a CD or a DVD, Norton AntiVirus automatically enables Quiet Mode, if the IMAPI 2.0 Disk Burn option is turned on. By default, the IMAPI 2.0 Disk Burn option is turned on.
When you use a Media Center application to record a TV program, Norton AntiVirus automatically enables Quiet Mode, if the Media Center TV Recording option is turned on.
Norton AntiVirus automatically turns on Quiet Mode when it detects a TV program recording session or a disk-burning session. In addition, you can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list.
during the sessions by using the options in the Settings window. To turn off or turn on IMAPI 2.0 Disk Burn 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, click the General tab. 3 In the left pane, click Silent Mode Settings .
About User-Specified Programs Norton AntiVirus automatically turns on Quiet Mode when it detects a TV program recording session or a disk-burning session. In addition, you can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list.
Norton AntiVirus turns on Quiet Mode the next time when you execute the program. You can only add the programs that have .exe file extension to the Quiet Mode Programs list. To add a program 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, click the General tab.
4 Under Quiet Mode on Detection of , in the User-Specified Programs row, click Configure . 5 In the Quiet Mode Programs window, select the program that you want to delete, and then click Remove . 6 In the confirmation dialog box, click Yes . 7 In the Quiet Mode Programs window, click OK .
Turns off boot time protection. If you turn off the Enable Boot Time Protection option, the protection level of your computer reduces. Configuring boot time protection The boot time protection feature provides enhanced security level from the time you start your computer.
This chapter includes the following topics: 1 What to do if a security risk is found What to do if a security risk is found Your product provides many solutions and features for handling viruses and other security threats that it detects. When Norton AntiVirus detects a security risk on your computer, you must take appropriate action on the risk.
In some cases, Norton AntiVirus might not identify an item as a security threat, but you might suspect that the item is infected. In such cases, you can submit the item to Symantec for further analysis. In addition, your product provides solutions for security risks, such as spyware and adware.
Security History also includes information about spyware, adware, and other security risks. Reviewing Auto-Protect notifications Auto-Protect scans files for viruses, worms, and Trojan horses when you perform an action with them, such as moving them, copying them, or opening them.
3 In the Show drop-down list, select the category for which you want to review Auto-Protect alerts. Your options are: Review Auto-Protect notifications that you received in the last seven days. Recent History Review all of the Auto-Protect notifications that you have received.
4 In the right pane, click the Options link. The option name appears as Restore & Options for few items. If one or more security risks such as spyware are found, you can take action on these items, if required.
5 In the Threat Detected window, select the appropriate action on the risk. The following are some of the options that are available in the Threat Detected window: Returns the selected Quarantine item to its Restore & Exclude this file original location and excludes the item from being detected in the future scans.
Removes the selected security risk from the computer and quarantines it. This option is available for the security risks that require your attention for manual removal. This option is also available for the security risks that are manually quarantined.
Sends the security risk to Symantec. In some cases, Norton AntiVirus might not identify an item as a security threat, but you might suspect that the item is infected. In such cases, you can use this option to submit the item to Symantec for further analysis.
To respond to Worm Blocking alerts 4 In the alert window, select the action that you want to take. Your options are: Permanently stops the worm by putting it in Security History. While in Security History, the worm is unable to spread. This Quarantine is the safest action.
2 After the worm has been quarantined, perform the following tasks: 1 Run LiveUpdate to ensure that you have the latest definition updates. See “ About Program and Definition Updates ” on page 46. 1 Scan your computer. See “ Running a Full System Scan ” on page 107.
If that does not work, read the information on the Threats Detected window to identify the types of files 175 Responding to security issues What to do if a security risk is found.
that cannot be repaired. You can take one of the following actions, depending on the file type: Infected files Responding to security issues What to do if a security risk is found 176.
You can view the file type of the detected risk. This information helps you to decide the action that can be taken depending on the file type. For example, you can view the infected files with the following file name extensions (any file can be infected): 1 .
Replace using your operating system disks. Hard disk master boot record, boot record, or system files (such as IO.SYS or MSDOS.SYS) and floppy disk boot record and system files Resolving a suspected security risk Norton AntiVirus needs to close a suspected security risk program to resolve it.
This chapter includes the following topics: 1 About Download Insight 1 About Intrusion Prevention 1 About Vulnerability Protection 1 About the types of security risks 1 About configuring POP3 and SMTP.
1 AOL (Browser) 1 Safari (Browser) 1 Yahoo (Browser) 1 MSN Explorer (Browser, E-mail & Chat) 1 QQ (Chat) 1 ICQ (Chat) 1 Skype (Chat) 1 MSN Messenger (Chat) 1 Yahoo Messenger (Chat) 1 Limewire (P2P.
and poor. Based on the reputation levels, the files can be broadly classified as follows: Includes the files that are either Norton trusted or User trusted. Safe files have good reputation levels. These files do not harm your computer. By default, Auto-Protect allows the execution of the safe files.
By default, Download Insight lets you install safe files. For files of unknown reputation levels, Download Insight prompts you to select an action that you want to perform on the file. In case of an unsafe file, Download Insight informs you that Norton AntiVirus has detected the file as a threat and has removed the file.
When Silent Mode is turned on, Norton AntiVirus suppresses the Download Insight notifications. Turning off or turning on Download Intelligence Download Insight protects your computer against any unsafe file that you may run or execute after you download it using a supported Web browser.
2 In the Settings window, click the Network tab. 3 In the left pane, click Download Intelligence . 4 In the Download Intelligence row, move the On/Off switch to the left to the On position.
2 In the Settings window, click the Network tab. 3 In the left pane, click Download Intelligence . 4 Under Download Intelligence , in the Download Insight Notifications row, do one of the following: 1.
You can use the following options to configure Show Report on Launch of Files : When you set the Show Report on Launch of Files option to Always , Download Insight prompts you for a suitable action in case of safe and unknown files.
When you set the Show Report on Launch of Files option to Unproven Files Only , Download Insight prompts you to select a suitable action for unknown files only. In this case, the Download Insight window appears whenever you try to launch any downloaded file that has an unknown reputation score.
When you set the Show Report on Launch of Files option to Never , Download Insight does not prompt you to select a suitable action for any type of file that you download. In this case, the Download Insight window does not appear whenever you try to launch any downloaded file.
4 Under Download Intelligence , in the Show Report on Launch of Files row, do one of the following: 1 If you want Download Insight to prompt you for a suitable action in case of safe and unknown files, move the Show Report on Launch of Files switch to the Always position.
To turn on or turn off Alert on Poor Stability 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, click the Network tab.
Turning off or turning on Intrusion Prevention notifications You can choose whether you want to receive notifications when Intrusion Prevention blocks suspected attacks. Whether or not you receive notifications, Intrusion Prevention activities are recorded in Security History.
6 In the Signature Properties window, uncheck or check Notify me when this signature is detected . 7 Click OK . 8 In the Intrusion Signatures window, click OK . Excluding or including attack signatures in monitoring In some cases, benign network activity may appear similar to an attack signature.
5 In the Intrusion Signatures window, check the attack signatures that you want to include. 6 Click OK . Turning off or turning on AutoBlock When an attack attempt is detected, the connection is automatically blocked to ensure that your computer is safe.
Unblocking AutoBlocked computers In some cases, AutoBlock may recognize normal activity as an attack. The list of computers that AutoBlock has currently blocked may include the computer that you should be able to communicate with. If a computer that you need to access appears on the list of blocked computers, you can unblock it.
Vulnerabilities are flaws in your programs or your operating system that can create weaknesses in overall security of your system. Improper computer configurations or security configurations also create vulnerabilities. External attackers exploit these vulnerabilities and perform malicious actions on your computer.
vulnerabilities that the program contains. You can also view more details about the vulnerabilities by clicking on the program name. To view the list of vulnerable programs 1 In the Norton AntiVirus main window, click Advanced . 2 In the Network Protection pane, click Vulnerability Protection .
To view details about a vulnerable application 1 In the Norton AntiVirus main window, click Advanced . 2 In the Network Protection pane, click Vulnerability Protection . 3 In the Vulnerability Protection window, in the Program column, click the program name for which you want to view the details.
Tracking cookies are the small files that programs can place on your computer to track your computing activities. Tracking cookies can then report that information back to a third party. Some programs rely on other programs that are classified as security risks to function.
protocols. Norton AntiVirus also scans all incoming and outgoing email messages. Norton AntiVirus lets you manually configure your POP3 and SMTP email ports for email protection. Typically, your Internet service provider (ISP) provides you the port numbers for your email program.
To add POP3 and SMTP ports to Protected Ports 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, click the Network tab. 3 In the left pane, click Message Protection . 4 In the Protected Ports Settings row, click Configure .
6 Click Apply and then click OK . 7 In the Settings window, click OK . About the Network Security Map A home network typically consists of the computers and other devices that share your Internet connection. The Network Security Map helps you view and manage your network.
Turning off or turning on Network Security Overview The Network Security Overview window provides a brief summary about the following features: 1 Wireless Security 1 Remote Monitoring 1 Network Map 1 Trust Controls You can click each of the features and read the summary to learn more about using Network Security Map to manage your home network.
4 In the Welcome Screen row, move the On / Off switch to the left to the On position. 5 Click Apply . 6 Click OK . Viewing devices on the Network Security Map The Network Security Map window provides a pictorial representation of the devices on the network to which your computer is connected.
2 Under Network Protection , click Network Security Map . 3 If the Product Configuration panel appears, click Continue . The Product Configuration panel appears when you click Network Security Map for the first time. The Product Configuration panel helps you install Symantec Security Driver that is required to view the Network Security Map window.
To view the details of a device on the Network Security Map 205 Protecting Internet activities About the Network Security Map.
4 In the Network Security Map window, click a device icon. You can use the scroll arrows to view the devices that are listed in the network map. The device details section that is located below the ne.
Shows the category to which the device belongs The device category icon provides details on the connection status and security status. Norton AntiVirus labels all unknown devices as NEW and sets the category as GENERIC DEVICE. This category may include computer-related devices, such as printers, media devices, and game consoles.
Shows the status of the connection The statuses are: 1 ONLINE 1 OFFLINE Connection Shows the physical address (also known as the Media Access Control address or MAC address) of the computer or device .
To set up Remote Monitoring 1 In the Norton AntiVirus main window, click Advanced . 2 Under Network Protection , click Network Security Map . 3 On the left side of the Network Security Map window, under Remote Monitoring , click Setup . 4 In the Remote Monitoring Setup window, type a Passkey.
w You can turn off Remote Monitoring only after you complete the Remote Monitoring Setup process. To turn off Remote Monitoring for all computers 1 In the Norton AntiVirus main window, Click Advanced . 2 Under Network Protection , click Network Security Map .
Norton AntiVirus adds to the Trust Control network all the devices that you manually add to Network Security Map. You can select the Trust Control network in the Network Details drop-down list to view the devices that you added. You can also edit the name of the device.
Finding a computer's IP address You can find a computer's IP address in various ways. On Windows 2000/XP, Windows Vista, and Windows 7 computers, you can use Ipconfig to find the IP address of a computer. Ipconfig reports the IP address of its local computer only.
Editing device details You can change the name and category of a device that is available on the Network Security Map. You can select the categories such as Generic Device, Laptop, Media Device, or Game Console. You cannot change the category of the device that you added manually.
6 In the Category drop-down list, click one of the following device categories: 1 GENERIC DEVICE 1 DESKTOP PC 1 LAPTOP 1 SERVER PC 1 NETWORK PRINTER 1 ROUTER/SWITCH 1 CABLE/DSL MODEM 1 MEDIA DEVICE 1 GAME CONSOLE 1 PDA/MOBILE PHONE 1 NETWORK STORAGE DEVICE 1 WEB CAMERA 7 Click OK .
To edit network details 1 In the Norton AntiVirus main window, click Advanced . 2 Under Network Protection , click Network Security Map . 3 In the Network Security Map window, on the right side of Network Details , click Edit . 4 In the Edit Network Details dialog box, in the Network Name box, type a new name.
3 In the Network Security Map window, do one of the following: 1 To remove a device that is on your network, in the network map, click the device. 1 To remove a device that you manually added, in the Network Details drop-down list, select Trust Control , and then click the device.
To view the status of your wireless network 1 In the Norton AntiVirus main window, click Advanced . 2 Under Network Protection , click Network Security Map . 3 On the left side of the Network Security Map window, view the status of your wireless network.
3 In the Network Security Map window, in the network map, click the device for which you want to see the details. You can view the details of only the computers that you remotely monitor. 4 In the device details section, next to Category , click Details .
3 In the Communication Port box, type a new communication port number. You must use the same port number for each of the device that is connected to your Network Security Map . 4 Click Apply . 5 Click OK . About Metered Broadband Mode The Metered Broadband Mode feature lets you set up policies to restrict the Internet usage of Norton AntiVirus.
Lets Norton AntiVirus access the Internet only to receive critical product updates or virus definitions. If you have a limited Internet connection, you can select the Critical Updates Only option to ensure protection from different security threats. 1 No Traffic Lets you block Norton AntiVirus from connecting to the Internet.
2 In the Settings window, click the Network tab. 3 In the left pane, click Network Security Settings . 4 In the Metered Broadband Mode row, move the On / Off switch to the left to the On position.
7 Select one of the following: 1 No Limit Lets Norton AntiVirus use the network bandwidth that is required to ensure complete protection. 1 Critical Updates Only Lets Norton AntiVirus access the Internet only to receive critical product updates or virus definitions.
This chapter includes the following topics: 1 About Security History About Security History Security History window lets you do the following: 1 View the summary of alerts and event messages. 1 View the results of scans that are run on your computer. 1 View the items that you submitted to Symantec Security Response Web site.
window displays details of each item in the Details pane. Based on their functionalities, Security History broadly organizes all categories into the All Activity , Protection and Performance , Submissions and Errors , and Informational groups.
option to open the page. The maximum number of items that appear per page is 100. 1 Restore and exclude a quarantined item. 1 Remove an item from Security History. 1 Submit an item to Symantec for further analysis. 1 Trust or restrict devices on a selected network.
2 In the Computer Protection pane, click History . Viewing items in Security History Security History provides a record of all the activities that Norton AntiVirus performed on your computer.
3 In Security History window, in the Show drop-down list, select the category of items that you want to view. Your options are: The Recent History view in the Security History window Recent History displays the alerts that you received during the last seven days.
The security risks include the suspicious programs that can compromise the security of your computer. The Resolved Security Risks view in the Security History window displays a list of security risks that Norton AntiVirus has detected and then repaired, quarantined, or removed.
The Security History Quarantine provides a safe location on your computer where you can isolate items while you decide an action to take on them. The Quarantine view in the Security History window displays all of the security risks that are isolated in the Security History Quarantine.
Intrusion Prevention scans all the network traffic that enters and exits your computer for known threats. The Intrusion Prevention view in the Security History window displays details about recent Intrusion Prevention activities.
Norton Product Tamper Protection lets you protect your Norton product from any attack or modification by unknown, suspicious, or malicious applications. The Norton Product Tamper Protection view in the Security History window displays details about unauthorized attempts to modify Symantec processes.
Metered Broadband Mode lets you set up policies and restrict the Internet usage of Norton AntiVirus. You can define the amount of network bandwidth that Norton AntiVirus can use. The Metered Network view in the Security History window provides details about the actions that you performed to restrict the Internet usage of Norton AntiVirus.
Email errors include any failure that occurs when Norton AntiVirus tries to send, download, or scan an email message that you send or receive. The Email Errors view in the Security History displays details about any Email Error alerts that you receive when an Email error occurs.
Silent Mode suppresses alerts and notifications and temporarily suspends most of the background activities. The Silent Mode view in the Security History window displays the summary of the Silent Mode sessions.
4 Click a row to view details for that item. If you want to view additional information about an item, click the More Details option in the Details pane. You can view the advanced details about the item in the Security History-Advanced Details window and take actions as needed.
The following table lists the categories that provide the advanced details about the Security History items: Displays the following information about the item: 1 Severity This category displays the risk level of the selected item. The various levels of security risks are High , Medium , Low , and Info .
Displays the actions that are available for the selected item The options in the Actions view vary depending on the options that are available in the Show drop-down list in the Security History window. The following are some of the Actions options: 1 Allow This action allows the selected program to access the Internet.
Displays the links that provide the information that is related to the selected item For some Security History items, this view lets you access the relevant settings pane of the Norton AntiVirus window.
The File Insight window lets you view more details of events that belong to some of the following categories in the Security History window: Lets you view the detailed information about the resolved security risks in an organized way.
Lets you view the detailed information about quarantined security risks in an organized way. The Quarantine category includes the infected files that are isolated from the rest of your computer while they await your attention for a suitable action.
You can select a tab to view more details about it. The File Insight window provides details about a file in the following tabs: Displays the information such as the confidence level, community usage of a file, how long ago the file was released and how stable the file is.
Provides the details about the actions performed by the file on your computer. It also provides information about the resource usage of a process and the effect of the process on the overall CPU utilization of your computer.
You can use this window to view details about the risk and select an action for the risk. Sometimes, you may want to access the Threat Detected window for the same risk again.
Removes the security risk from your computer and quarantines it Remove this file Excludes the security risk from future scan Exclude this program Removes the selected security risk item from the Secur.
To search in Security History 1 In the Security History window, in the Quick Search text box, type the name of the item that you want to search. 2 Click Go . Exporting or Importing Security History information Norton AntiVirus lets you export the Security History events to a file.
This list replaces the current security events list. You can select an option in the Show drop-down list to view the option-specific details that are saved in the log file. To revert to the current Security History list you must click the Close file: file_name .
Managing items in the Quarantine The Security History Quarantine provides a safe location on your computer where you can isolate items while you decide on an action to take on them. Quarantined items are isolated from the rest of your computer so that they cannot spread or reinfect your computer.
2 In the Details pane, click Actions . You can use the More Details link to view more details about the item before you select an action for it. The link opens the File Insight window that contains more information about the risk.
3 In the Threat Detected window, select the action that you want to perform. Some of the options are: Returns the selected Quarantine item to its Restore & exclude this file original location without repairing it and excludes the item from being detected in the future scans This option is available for the detected viral and non-viral threats.
You can also navigate to this window by using the Options link in the File Insight window for some risks. 4 Follow the on-screen instructions. Adding an item to the Quarantine Security History Quarantine provides a safe location on your computer in which you can isolate items while you decide on an action to take on each item.
Restoring an item from the Quarantine Some programs rely on other programs that are classified as security risks to function. The program may not function if a particular security file is removed. All of the removed security risks are automatically backed up in the Security History Quarantine.
5 In the Browse for Folder dialog, select the folder or drive where you want to restore the file and then click OK . 6 Click Close . Manually submitting an item to Symantec When a virus or other risk is detected, it is automatically submitted to Symantec Security Response Web site for analysis.
This chapter includes the following topics: 1 Feature summary 1 About turning off automatic features 1 About customizing settings and options Feature summary Use the information in this section to familiarize yourself with the product.
downloads, and other files are scanned for viruses and other potential risks. In addition, the definition updates that Automatic LiveUpdate downloads when your computer is connected to the Internet keeps you prepared for the latest security risks.
Detects viruses, spyware, and other security risks in compressed files during manual scans. See “ What to do if a security risk is found ” on page 165. Compressed File Scan Protects your computer against the threats that you may receive through email attachments.
Scans for and detects viruses in instant messenger attachments. Scans the instant messenger attachments for the supported instant messenger programs that were on your computer when you installed your product. New instant messenger programs must be configured in Instant Messenger Scan window.
About spyware and other security risk protection features Spyware and other security risk protection features provide protection against the latest security risks, such as spyware and adware. These features scan for existing risks and blocks new risks before they can be installed on your computer.
If you are unsure how to handle a program that is classified as a security risk, you can view the security risk assessment. The security risk assessment describes the level of impact that a security risk program has on your computer. You can access the security risk assessment from the Risk Details window.
See “ Turning off Auto-Protect temporarily and turning it on again ” on page 259. See “ Turning off or turning on Norton Community Watch ” on page 260. Turning off Auto-Protect temporarily and turning it on again If you have not changed the default option settings, Auto-Protect loads when you start your computer.
5 In the dialog box that appears, in the Select the duration drop-down list, select how long you want to turn off Auto-Protect, and then click OK . To turn on Auto-Protect temporarily 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, in the left pane, click Real Time Protection .
4 In the Norton Community Watch row, do one of the following: 1 To turn off Norton Community Watch, move the On/Off switch to the right to the Off position. 1 To turn on Norton Community Watch, move the On/Off switch to the left to the On position. 5 In the Settings window, click Apply .
4 Click Configure for the feature that you want to change. 5 In the window that appears, make the necessary changes, and then click OK . 6 To apply the default settings in a specific section, click Use Section Defaults on the tab. 7 In the Settings window, do one of the following: 1 To save your changes and close the Settings window, click OK .
2 In the Settings window, configure your settings in the following tabs: Lets you configure how you want Norton Computer AntiVirus to scan your computer for viruses and other security threats. You can also configure Norton AntiVirus to obtain regular updates for complete protection of your computer.
Lets you configure how you want Norton AntiVirus to monitor your network activities. You can protect your computer against the threats that you might receive through email attachments, instant messaging program attachments. You can also configure the communication port that Norton products use to communicate with each other.
Lets you configure the appearance and security of your product. In addition, you can configure how Norton AntiVirus submits risk details to Symantec. You can specify your proxy settings to obtain definition updates.
About Computer settings The various options in the Computer tab let you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats. Your options are: AntiVirus and SONAR Exclusions options let you specify the items that Norton AntiVirus excludes from its scans.
Norton AntiVirus lets you run different types of scans to detect and prevent any virus infection on your computer. You can use the various Computer Scan options to select the scan type, file types to scan, and the scan schedule. You can also specify scanning of compressed files and Microsoft Office documents.
Real Time Protection Customizing protection features About customizing settings and options 268.
Real Time Protection option protects your computer by continuously checking for viruses and other security risks. You can use the Real Time Protection options to control the scanning and monitoring of your computer.
SONAR Protection 1 Symantec Online Network for Advanced Response (SONAR) provides you with real-time protection against threats by proactively detecting unknown security risks on your computer. SONAR identifies emerging threats based on the behavior of applications.
Updates 271 Customizing protection features About customizing settings and options.
Norton AntiVirus protects your computer from vulnerabilities through the latest program and definition updates. Definition updates contain the information that lets Norton AntiVirus recognize and alert you to the presence of a specific virus or security threat.
latest available version and prompts you for free installation. To get the latest version, this option must be turned on. 1 Smart Definitions Activates the Core Set virus definitions which contain the most important virus definitions that are required for latest security threats as viewed by Symantec.
Your options are: The Browser Protection feature checks for browser vulnerabilities in Internet Explorer 6 and Internet Explorer 7. You must turn on the Browser Protection option to enable this feature. Browser Protection Download Intelligence protects your computer against any unsafe file that you download from the supported portals.
Intrusion Prevention scans all the network traffic to and from your computer and compares this information against a set of attack signatures. Attack signatures contain the information that identifies an attacker's attempt to exploit a known vulnerability in the operating system or in a program.
Message Protection Customizing protection features About customizing settings and options 276.
Email Protection protects your computer against the threats that you may receive through email attachments. You can use the Email Antivirus Scan option and the Protected Ports Settings option to configure your email program for protection against viruses and other security threats.
default SMTP port 25 and the default POP3 port 110. If your email program is not configured with the default ports, you can manually configure Norton AntiVirus to protect your POP3 and SMTP ports.
Network Security Settings 279 Customizing protection features About customizing settings and options.
The Metered Broadband Mode option lets you set up policies and restrict the Internet usage of Norton AntiVirus. You can define the amount of network bandwidth that Norton AntiVirus can use. The Network Security Map option provides a pictorial representation of the devices on the network to which your computer is connected.
devices that are on your network. 1 Grant or deny permissions to the networked devices to access your computer. 1 Add or Remove any device in the Network Security Map. About General settings You can use General settings to schedule your product tasks and configure different Norton AntiVirus settings.
Your options are: Norton Tasks Customizing protection features About customizing settings and options 282.
Lets you configure your Norton Tasks settings. Your options are: 1 Automatic Resume Delay This option delays the automatic background tasks for a specific duration even if your computer is idle for that period. You can specify Automatic Resume Delay duration for a period of one minute to 20 minutes.
When the option is turned on, Norton AntiVirus automatically schedules the optimization after you install an application on your computer. Optimization improves the performance of your computer by defragmenting the fragmented parts of the disk.
Other Settings 285 Customizing protection features About customizing settings and options.
Lets you configure the miscellaneous settings. Your options are: 1 Power Saving Mode Lets you save your battery power by suspending the Norton Tasks when your computer is on battery power. By default, this option is turned on. 1 Monthly Report Lets you view the Monthly Report for the last 30 days.
definitions. 1 Norton Community Watch Lets you submit selected security and application data to Symantec for analysis. Symantec analyses the data to determine any possible security risks and provides you the useful statistical information about the applications.
Performance Monitoring Customizing protection features About customizing settings and options 288.
Lets you monitor the performance of your computer. 1 Performance Monitoring When you turn on the Performance Monitoring option, Norton AntiVirus monitors the CPU usage and memory usage of your computer. You can also monitor the important system activities that you performed for the last three months in the Performance window.
Details & Settings link in the notification alert lets you view additional details about the resource consumption by the program in the File Insight window. 2 Resource Threshold Profile for Alerting Lets you configure the resource threshold profile for displaying performance alerts.
2 Alert for High-Usage of: 2 CPU When this option is turned on, Norton AntiVirus detects and notifies you with the details of increased usage of the CPU resource by any program or process. 2 Memory When this option is turned on, Norton AntiVirus detects and notifies you about the increased usage of memory by any program or process.
by any program or process. 2 Program Exclusions Lets you select specific programs to exclude from appearing in performance alerts. Customizing protection features About customizing settings and option.
Product Security 293 Customizing protection features About customizing settings and options.
Lets you protect Norton AntiVirus from unauthorized changes. Your options are: 1 Non-Admins Access to Settings Lets you access and configure all the options in the Settings window from a non-admin user account as well. By default, this option is turned off.
product settings. However, if you forget your settings password, you can reset the password in the window that appears when you choose to uninstall Norton AntiVirus. You do not need to uninstall the product to reset your password. You can use the reset settings password option in the uninstall preference window to reset your password.
Silent Mode Settings Customizing protection features About customizing settings and options 296.
Lets you turn on or turn off Silent Mode . Your options are: 1 Silent Mode When you turn on the Silent Mode option, Silent Mode is enabled for a specified duration. Norton AntiVirus suppresses all alerts and suspends the background activities for the duration that you specify.
Quiet Mode. When Quiet Mode is turned on, Norton AntiVirus suppresses the background activities but continues to display alerts and notifications. 2 Media Center TV Recording When you use the Media Center application to record a TV program, Norton AntiVirus detects the activity, and automatically turns on Quiet Mode.
2 User-Specified Programs When you run an application that is listed in the User-Specified Programs list, Norton AntiVirus detects the activity, and automatically turns on Quiet Mode. When Quiet Mode is turned on, Norton AntiVirus suppresses the background activities but continues to display alerts and notifications.
w You cannot run System Restore on your computer when Norton Product Tamper Protection is turned on. You must temporarily turn off Norton Product Tamper Protection to run a successful System Restore.
To turn on Norton Product Tamper Protection 1 In the Norton AntiVirus main window, click Settings . 2 In the Settings window, click the General tab. 3 In the left pane, click Product Security . 4 In the Norton Product Tamper Protection row, move the On/Off switch to the left to the On position.
w The reset settings password option appears in the Select your Uninstall Preference window only when the Settings Password Protection option is turned on. You can turn off the Settings Password Protection option if you no longer require password protection for your Norton AntiVirus Settings.
6 In the dialog box that appears, in the Password box, type a password. 7 In the Confirm Password box, type the password again. 8 Click OK . 9 In the Settings window, click OK . Turning off Norton AntiVirus Settings password You can protect your Norton AntiVirus Settings with a password using the Settings Password Protection option.
password option in the Select Uninstall Preference window. To access the Select Uninstall Preference window, you must choose to uninstall Norton AntiVirus.
7 In the Confirm New Password box, type the new password again. 8 Click OK . 305 Customizing protection features About customizing settings and options.
Customizing protection features About customizing settings and options 306.
This chapter includes the following topics: 1 Finding the version number of your product 1 Finding the End-User License Agreement 1 About upgrading your product 1 About Norton Autofix 1 Staying inform.
Finding the End-User License Agreement End-User License Agreement (EULA) is a legal document that you agree to while installing the product. EULA contains information such as the restriction on sharing or usage of the software, the user rights on the software, and the support information.
Automatic Download of New Version option, go the Norton AntiVirus main window, and then click Settings > Updates > Automatic Download of New Version > On . If you choose to install the latest version of the product, Norton AntiVirus downloads and seamlessly installs the latest version.
updates. You can use LiveUpdate to obtain the latest updates. The upgrade process might not work if your Web browser is incompatible to communicate with the Symantec servers. w Your product must be activated and you need an Internet connection to check and install new product version.
w Your product must be activated and you need an Internet connection to check if a new version is available and install new version of the product. To check for a new version of the product 1 In the Norton AntiVirus main window, click Support . 2 In the Support drop-down menu, click New Version Check .
that your computer is connected to the Internet. If you use a proxy server to connect to the Internet, you must configure the proxy settings of Norton AntiVirus. See “ Configuring Network Proxy Settings ” on page 58. If you do not know your proxy settings, contact your Internet service provider or network administrator for assistance.
3 Follow the on-screen instructions in the Checking Your Connection window to attempt to correct your connection issue. 4 In the Checking Your Connection window, click Retry . 5 If you use a proxy server to connect to the Internet, you may be prompted to authenticate.
To stay informed about protection issues 1 Open your Web browser, and go to the following URL: http://www.symantec.com 2 In the Symantec Web site, click Norton . 3 In the menu that appears, do the following: 1 Click the Viruses & Risks tab, and then click any item on the left pane to find out more details about it.
w Support offerings may vary based on the language or product. About Norton Support Web site The Norton Support Web site provides a full range of self-help options. By using Norton Support Web site, you can do the following: 1 Find help with your product download, product subscription, product activation, product installation, and other issues.
contact the technical support team in the following ways: Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem.
also use the Search Support box to find solution using a keyword. Norton Support Web site also contains useful links to the product manual, the Norton Account, the Norton Forum, and the spyware help under Additional Resources . To use the Norton Support Web site 1 In the Norton AntiVirus main window, click Support .
You can also use the click here link at the bottom of the Norton Autofix window to contact a support representative. w Availability of support varies by region. Regular telephone and Internet connection fees apply in certain countries. To get support by phone 1 In the Norton AntiVirus main window, click Support .
About keeping your subscription current Subscription period lengths vary by Symantec product. To maintain uninterrupted protection, you must keep your subscription up to date. If you do not renew your subscription, you cannot obtain updates of any kind and the software no longer functions.
The ClubNorton Web page includes a regularly updated article library, a glossary, the Norton Forums, and the Norton Update Center. You can also find the following useful links in the Web page: 1 Syman.
Web site or from the CD. To reinstall Norton AntiVirus, follow the installation procedures that are available in the User's guide. To uninstall Norton AntiVirus from Windows Control Panel 1 On the Windows taskbar, click Start > Control Panel .
5 To uninstall Norton AntiVirus, click Next . 6 Do one of the following: 1 Click Restart Now (recommended) to restart the computer. 1 Click Restart Later to restart your computer later. Norton AntiVirus is not fully uninstalled until you restart your computer.
4 Do one of the following: 1 Click Restart Now (recommended) to restart the computer. 1 Click Restart Later to restart the computer later. Norton AntiVirus is not fully uninstalled until you restart your computer.
Finding additional solutions About uninstalling 324.
A about customer support 315 accessing Facebook Scan 104 accessing Norton AntiVirus scans Computer Scan 104 Reputation Scan 104 Actions window deleting security risks 235 performing actions 235 restor.
Bandwidth defining usage 221 managing 219 Boot Time Protection 163 configure 164 C changing scan schedules 120 cloud technology Cloud 123 ClubNorton security tips 319 communication port modifying 218 .
EULA checking 308 Events graph monitoring activities 64 F features 253 security risk protection 257 file extensions of infected files 174 Full Screen Detection about 150 Full System Scan running Full .
maintaining protection about 97 avoiding security risks 97 Manual Repair reviewing remaining risks in 174 Manual Repair window reviewing remaining risks in 107, 109 Media Center Extender Silent Mode 1.
Norton AntiVirus (continued) uninstalling 320 upgrading 308 version number 307 Norton AntiVirus scan about 100 accessing Norton AntiVirus scans 104 command line scanning 121 Computer Scan 100 custom s.
performance alerts (continued) removing programs from exclusion list 73 turning off 68 turning off low resource profile 71 turning on 68 turning on low resource profile 71 preparing for emergencies ma.
Results Summary about 110 resolved risks 110 total items scanned 110 Running custom scans scanning required files 115 scanning required folders 115 running Full System Scan Reputation Scan 130 scannin.
security risks about 197, 257 adding to Quarantine 250 assessment 257 found by Auto-Protect 165, 167 managing protection using the main window 197 other programs 197 protection features 257 restoring .
System Insight (continued) monitoring activities 64 Performance graph 61 system status graph activity details 66 System Status indicators responding 33 T technical support about 315 using 316 threats .
foo Norton from Symantec products protect consumers from traditional threats with antivirus, antispam, and Spyware Protection. They also protect against bots, drive-by downloads, and identity theft, and are light on system resources.
Ein wichtiger Punkt beim Kauf des Geräts Symantec Internet Security 2012 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Symantec Internet Security 2012 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Symantec Internet Security 2012 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Symantec Internet Security 2012 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Symantec Internet Security 2012 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Symantec Internet Security 2012 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Symantec Internet Security 2012 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Symantec Internet Security 2012. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Symantec Internet Security 2012 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
