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SonicWALL SRA SSL VPN 5.5 User’s Guide SonicWALL Secure Remote Access Appliances.
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iii SonicWALL SSL VPN 5.5 User Guide Table of Contents Using This Guide About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization of this Guide . . . . . . . . . . . . .
iv SonicWALL SSL VPN 5.5 User Guide Installing NetExtender on Android Smartphones. . . . . . . . . . . . . . . . . . . . . . . . . 63 Using NetExtender on Android Smartphones . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Related Documents .
5 SonicW ALL SSL VPN 5.5 User Guide Using This Guide About this Guide Welcome to the Son icW ALL SSL VPN User’s Guide . This manual is a user's guide.
Guide Conventions 6 SonicW ALL SSL VPN 5.5 User Guide Guide Conventions The following conventions used in this guide are as follows: Icons Used in this Manual These special messages refer to noteworthy information, and include a symbol for quick identification: Tip Useful information about security features and configurat ions on your SonicW ALL.
Guide Conventions 7 SonicW ALL SSL VPN 5.5 User Guide SonicW ALL T echnical Support For timely resolution of technical support ques tions, visit SonicW ALL on the Internet at http://www .sonicwall.com/us/Support.html . W eb-based resources are available to help you resolve most technical issues or contact SonicW ALL T echnical Support.
Guide Conventions 8 SonicW ALL SSL VPN 5.5 User Guide More Information on SonicW ALL Product s Contact SonicW ALL, Inc. for information about SonicW ALL products and services at: Web: http://www .
9 SonicW ALL SSL VPN 5.5 User Guide Virtual Office Overview This chapter provides an overview of the Soni cW ALL SSL VPN user portal. It also includes an introduction to the SRA appliance and its features and applications.
Browser Requirements 10 SonicW ALL SSL VPN 5.5 User Guide • Using the NetExtender SSL VPN client – The SonicW ALL SSL VPN network extension client, NetExtender , is available through the SSL VPN V.
Browser Requirements 11 SonicW ALL SSL VPN 5.5 User Guide The following table provides specific browser requirement s. T o configure SonicOS SSL VPN firmware, an administrator must use a Web browser with JavaScript, cookies, and SSL enabled. Virtual Assist is fully supported on Windows plat form s.
Web Management Interface Overview 12 SonicW ALL SSL VPN 5.5 User Guide Web Management Interface Overview From your workstation at your remote location, launch an approved W eb browser and browse to your SRA appliance at the URL provided to you by your network administrator .
Web Management Interface Overview 13 SonicW ALL SSL VPN 5.5 User Guide Logging in as a user takes you directly to V irtual Of fice. The Virtual Of fice Home p age displays as shown here. Note The Virtual Of fice content will vary based on the configuration of your network administrator .
Web Management Interface Overview 14 SonicW ALL SSL VPN 5.5 User Guide The Virtual Of fice consists of the nodes described in the following table. Node Description File Shares Provides access to the F.
Web Management Interface Overview 15 SonicW ALL SSL VPN 5.5 User Guide The Home page provides customized content and lin ks to network resources. The Home Page may contain support contact information, VPN instructions, comp any news, or technical updates.
Web Management Interface Overview 16 SonicW ALL SSL VPN 5.5 User Guide.
17 SonicW ALL SSL VPN 5.5 User Guide Using Virtual Office Features This chapter provides det ails on how to use the features in the SonicW ALL SSL VPN user portal, including NetExtender , configuring bookma rks, accessing services, and using file shares.
Using Two-Factor Auth entication 18 SonicW ALL SSL VPN 5.5 User Guide Using Two-Factor Authentication The following sections describe how to log in to the SSL VPN Virtual Office port al using two- fac.
Using Two-Factor Authentication 19 SonicW ALL SSL VPN 5.5 User Guide Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication T o log in to the SonicW ALL SSL VPN V irtual Of fice using RSA two-factor authentication, perform the following step s.
Using Two-Factor Auth entication 20 SonicW ALL SSL VPN 5.5 User Guide Creating a New PIN The RSA Authentication Manager automatically determines when users are required to create a new PIN. will determines that user associated with a particular token requires a new PIN.
Using Two-Factor Authentication 21 SonicW ALL SSL VPN 5.5 User Guide VASCO Two-Factor User Authentication Process The following sections describe user tasks when using RSA two- facto r authentication:.
Using Two-Factor Auth entication 22 SonicW ALL SSL VPN 5.5 User Guide Other RADIUS Server Two-F actor Authentication Process T o log in to the SonicW ALL SSL VPN V irtual Of fice using another type of.
Using One-Time Passwords 23 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 Y ou will then be prompted to “Please enter t he M.ID Passcode.” Enter the p asscode received through email or text message in the Challenge field and click OK .
Using One-Time Passwords 24 SonicW ALL SSL VPN 5.5 User Guide User Configuration Tasks T o use the One-T ime Password feature, perform the following steps: Ste p 1 If you are not logged into the SSL VPN V i rtual Office user interface, open a Web browser an d type the Virtual Of fice interface URL in the Location or Address b ar and press Enter .
Using One-Time Passwords 25 SonicW ALL SSL VPN 5.5 User Guide • Nextel: 4085551212@messaging.nextel.com • Virgin Mobile: 4085551212@vmobl.com • Qwest: 4085551212@qwestmp.com For a more complete list, see the SonicW ALL SSL VPN Administrator's Guide .
Using NetExtender 26 SonicW ALL SSL VPN 5.5 User Guide Using NetExtender The following sections describe how to use NetExtender: • “User Prerequisites” section on p age 26 • “User Configurat.
Using NetExtender 27 SonicW ALL SSL VPN 5.5 User Guide Prerequisites for Linux Clients: Linux 32-bit or 64-bit client s are supported for NetExtender when running one of the following distributions (32- bit or 64-bit): • Linux Fedora Core 15 or higher , Ubuntu 1 1.
Using NetExtender 28 SonicW ALL SSL VPN 5.5 User Guide Note Only rooted devices are supported for NetE xtender Android in SonicW ALL SSL VPN. The rooting requirement is due to limitations and restrictions of the Android platform. A layer 3 VPN client like NetExtender requires root permission for cert ain necessary OS level operations.
Using NetExtender 29 SonicW ALL SSL VPN 5.5 User Guide Windows Mobile Platform • “Installing and Using NetExtender for Windows Mobile” section on p age 59 Android Smartphone Platform • “Inst.
Using NetExtender 30 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 The Firefox Software Installation window displays. Click Inst all to allow Virtual Of fice to install NetExtender , Ste p 5 Firefox may prompt you to restart your browser . If so, close Firefox, relaunch it, and return to the Virtual Office window .
Using NetExtender 31 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 When NetExtender completes inst alling, the NetExtender S t atus window displays, indicating that NetExtender successfully connected.
Using NetExtender 32 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender Using th e Internet Explorer Browser SonicW ALL SSL VPN NetExtender is fully comp atible with Microsoft Windows 7 32-bit and 64- bit, and supports the same functionality as with other Window s operating systems.
Using NetExtender 33 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender fr om Internet Explorer T o install and launch NetExtender for the first time using the Internet Explorer browser , perform the following: Ste p 1 Log in to the SSL VPN Virtual Of fice portal.
Using NetExtender 34 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 If an older version of NetExtender is inst alle d on the computer , the NetExtender launcher will remove the old version and t hen inst all the new version.
Using NetExtender 35 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. T o display a list of recent SSL VPN servers you have connected to, click on the arrow .
Using NetExtender 36 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The Connection Profiles tab displays the SSL VPN connec tion profiles you have used, including the IP address of the SSL VPN server , the domain, and the username.
Using NetExtender 37 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 Select Display Connect/Disconnect T ips from the System T ray to have NetExtender display tips when you mouse over the NetExtender icon. Ste p 9 Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection.
Using NetExtender 38 SonicW ALL SSL VPN 5.5 User Guide Note Enabling this feature may caus e connection delays while remote client’ s printers and drives are mapped. Make sure the domain controller a nd any machines in the logon script are accessible via NetExtender routes.
Using NetExtender 39 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 For example, to launch Microsoft Outlook, enter the following command: C:Program FilesMicrosoft OfficeOFFICE11outlook.exe Step 10 T o open a Web site in your default browser , enter a command in the following format: start http:// www.
Using NetExtender 40 SonicW ALL SSL VPN 5.5 User Guide – Use proxy server - Select this option to enter the Address and Port of the proxy server . Optionally , you can enter an IP address or domain in the Byp assProxy field to allow direct connections to those addresses t hat byp ass the proxy server .
Using NetExtender 41 SonicW ALL SSL VPN 5.5 User Guide Configuring NetExtende r Advanced Properties Within the NetExtender Properties dialog box, click on the Advanced heading in the menu on the left p anel. The available options allow you to adjust advanced se ttings on NetExtender network properties and protocols.
Using NetExtender 42 SonicW ALL SSL VPN 5.5 User Guide Viewing the Ne tExtender Log The NetExtender log displays information on NetE xtender session event s. The log is a file named NetExtender .dbg . It is stored in the directory: C:Program FilesSonicW ALLSSL VPNNetExtender .
Using NetExtender 43 SonicW ALL SSL VPN 5.5 User Guide T o filter the log by type of entry , go to Filter > Level and select one of the level categor ies. The available options are Fat al , Error , Wa r n i n g , and Info , in descending order of severity .
Using NetExtender 44 SonicW ALL SSL VPN 5.5 User Guide Note It may take several minutes for the Debug L og to load. During this time, the Log window will not be accessible, although you can open a new Log window while the Debug Log is loading. T o clear the log, click on Log > Clear Log .
Using NetExtender 45 SonicW ALL SSL VPN 5.5 User Guide When using releases prior to 2.5, users s hould periodica lly launch NetExtender from the SonicW ALL Virtual Of fice to ensure they have t he latest version. Prior to release 2.5, the standalone NetExtender does not check for updates when it is launched directly from a user ’s computer .
Using NetExtender 46 SonicW ALL SSL VPN 5.5 User Guide Once the pin has been accepted, you must wait for the token to change befor e logging in to NetExtender with the new p asscode. During authentication, the SSL VPN server may be configured by the administrator to request a client certificate.
Using NetExtender 47 SonicW ALL SSL VPN 5.5 User Guide Verifying NetExtender Operat ion from the System Tray T o view options in the NetExtender system tr ay , right click on the NetExtender icon in the system tray . The following are some t asks you can perform with the system tray .
Using NetExtender 48 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Enter NECLI.exe . The NetExtender CLI launches and d isp lays a summary of the available commands. C:Program Files (x86)SonicWALLSSL-VPNNetExtender>NECLI.exe Copyright (c) 2011 SonicWALL, Inc.
Using NetExtender 49 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender on MacOS SonicW ALL SSL VPN supports Ne tExtender on Ma cOS. T o use NetExtender on your MacOS system, your system must meet the following prerequisites: • Mac OS 10.6 and higher • Java 1.
Using NetExtender 50 SonicW ALL SSL VPN 5.5 User Guide T o install NetExtender on your MacOS system, per form the following tasks: Ste p 1 Log in to the SonicW ALL Virtu al Office. Ste p 2 Click the NetExtender button. Ste p 3 The Virtual Of fice displays the status of NetExtender installation.
Using NetExtender 51 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 When NetExtender is successfully inst alled and connected, the NetExtender status window displays. Using NetExtender on MacOS Ste p 1 T o launch NetExtender , go the Applications folder in the F inder and double click on NetExtender .
Using NetExtender 52 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 When NetExtender is connected, the NetExtender icon is displayed in the st atus bar at the top right of your display . Click on t he icon to display NetExtender options. Ste p 8 T o display a summary of your NetExtender session, click Connection St atus.
Using NetExtender 53 SonicW ALL SSL VPN 5.5 User Guide Ste p 11 T o generate a diagnostic report with det ailed information on NetExtender performance, go to Help > Generate diagnostic report . Step 12 Click Save to save the diagnostic report using the default nx diag.
Using NetExtender 54 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 Click the NetExtender button. A pop-up window indicate s that you have chosen to open a .tgz file. Clic k OK to save it to your default download directory . Note Y ou must be logged in as root to install NetE xtender , although many Linux systems will allow the sudo .
Using NetExtender 55 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Enter the cd netExtenderClient / command. Ste p 5 Enter su -C “ ./ins t all” to inst all NetExtender . Ste p 6 Enter your system password. Ste p 7 The installer will ask if you want non-root us ers to be able to r un NetExtender .
Using NetExtender 56 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The first time you connect, you must enter the SonicW ALL SSL VPN server name in the SSL VPN Server field. NetExtender will remember the server name in the future. Ste p 3 Enter your username and password.
Using NetExtender 57 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 T o view the NetExtender DNS server information, select the DNS t ab in the main NetExtender window .
Using NetExtender 58 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 The Advanced t ab of the NetExtender Preferen ces window provides two additional options: • MTU - Sets t he Maximum T ransmission Unit (MTU) size, which is the largest packet size that a router can forward without needing to fragment the packet.
Using NetExtender 59 SonicW ALL SSL VPN 5.5 User Guide Installing and Using NetExt ender for Windows Mobile SonicW ALL SSL VPN now s upports NetExtender for the Windows Mobile plat form.
Using NetExtender 60 SonicW ALL SSL VPN 5.5 User Guide Step 10 Click Connect . When NetExtender successfully connects, the NetExtender S t atus window displays. Select the Show NetExtender Routes checkbox to see routes. Ste p 11 Click on the Menu button to see the NetExtender proper ties menu.
Using NetExtender 61 SonicW ALL SSL VPN 5.5 User Guide • System Settings - Provides several configuration options. – Hide NetExtender when closing window - Hides NetExtender when you click the ok button. – Display precise number in status - Displays the exact numbers of sent and receive data.
Using NetExtender 62 SonicW ALL SSL VPN 5.5 User Guide • Proxy Settings - Provides the ability to manual ly specify a proxy server . Passwords in NetExtender Mobile NetExtender Mobile supports the ability for users to change passwords.
Using NetExtender 63 SonicW ALL SSL VPN 5.5 User Guide Installing NetExtender on Android Smartphones SonicW ALL SSL VPN supports Ne tExtender on smartphones running the Android operating system.
Using NetExtender 64 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 On the Android smartphone, pull down the notifications. Ste p 8 T ap USB connected to connect to the computer .
Using NetExtender 65 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 T ap T urn on USB storage to prep are for copying the apk inst aller to the Android smartphone. Step 10 On the computer , copy the apk file to the Android SD card. Ste p 11 Unmount the Android SD card from your com puter .
Using NetExtender 66 SonicW ALL SSL VPN 5.5 User Guide Using NetExtender on Android Smartphones Instructions for using NetExtender on your A ndroid smartphone are available in the following sections: .
Using NetExtender 67 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 T ap Connect to accept the default option ( Save user name & p assword ) or select a Save... or Always ask... option from the drop-down list. T he available profile options depend on how NetExtender is configured on the SonicW ALL appliance.
Using NetExtender 68 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 If One T i me Password is enabled on the Soni cWALL SRA appliance, the One T ime Password prompt is displayed. Enter the temporary p a ssword that was emailed to your configured account, and tap OK .
Using NetExtender 69 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 If you chose to allow the system to generate t he PIN, the display then prompts you to accept the generated PIN. T ap Ye s to accept it, or tap No to have the system gener ate a dif ferent PIN.
Using NetExtender 70 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 After entering the PIN or creating a new PIN, the T wo Factor Authentication process requires you to enter the token code shown on your tok en device. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK .
Using NetExtender 71 SonicW ALL SSL VPN 5.5 User Guide Ste p 11 If the NetExtender service running on the smar tphone has a problem or has stopped running, the following screen is displayed.
Using NetExtender 72 SonicW ALL SSL VPN 5.5 User Guide DISCONNECT T o disconnect NetExtender , perform the following steps: Ste p 1 Pull down the notific ation bar and click NetExtender to open the NetExtender user interface. Ste p 2 In the NetExtender user interface, tap the Disconnect button and tap OK to confirm.
Using NetExtender 73 SonicW ALL SSL VPN 5.5 User Guide Checking Status, Routes, and DNS Settings While NetExtender is connected, you can view st atus information, routes, and DNS settings on your smartphone. Ste p 1 T o open the NetExtender user interface, pull down the notification bar and t ap NetExtender .
Using NetExtender 74 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 T o view NetExtender routes, tap the Routes tab. The display shows all subnets currently available from the smartphone. Ste p 4 T o view the configured DNS servers, t ap the DNS tab. NetExtender Android supports DNS only; WI NS or DNS suf fix are not supported.
Using NetExtender 75 SonicW ALL SSL VPN 5.5 User Guide PROFILES Ste p 2 T o display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles .
Using NetExtender 76 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 T o display the Remove this profile, Remove selected profiles , and Remove all profiles options, press and hold the NetExtender Profiles screen. Ste p 8 T ap Remove this profile to remove the profile that you pressed on to bring up this screen.
Using NetExtender 77 SonicW ALL SSL VPN 5.5 User Guide PREFERENCES / PROXY SETTINGS Step 14 T o configure NetExtender preferences including proxy and notification settings, select the Preferences option.
Using NetExtender 78 SonicW ALL SSL VPN 5.5 User Guide NetExtender Android supports basic authenticati on using a username and password for proxy servers. Microsoft NTLM authentic ation is not currently supported. Step 20 When finished configuring the proxy server settings, tap OK .
Using NetExtender 79 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 If you select Ye s , the Change password screen is displayed. T ype your p assword into the Current Password field, then type a new password into th e New password field and again into the T ype it again field.
Using Virtual Assist 80 SonicW ALL SSL VPN 5.5 User Guide Related Documents The following T echnical Notes provide more information on advanced NetExtender scenarios: • Running NetExtender on a Different TCP Port: http://www .sonicwall.co m/us/support/2134_3154.
Using Virtual Assist 81 SonicW ALL SSL VPN 5.5 User Guide There are two sides to a Virtual Assist session: the customer view and the technician view . The customer is the person requesting assistance on their computer . The technician is the person providing assistance.
Using Virtual Assist 82 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 The first time you launch V irtual Assist, you wi ll be prompted to install the Virtual Assist plugin and client. Ste p 4 Click on the Allow button. A plugin installation window displays.
Using Virtual Assist 83 SonicW ALL SSL VPN 5.5 User Guide Configuring Virtual Assist Settings The Virtual Assist Settings window c an be accessed either b y clicking the Settings button in the top left corner of the applic ation window or by right-clicking on the Virtual Assist icon in the taskbar and selecting Settings .
Using Virtual Assist 84 SonicW ALL SSL VPN 5.5 User Guide • Connection Profiles - Displays all of the V irtual As sist connection profiles that have been used on this computer .
Using Virtual Assist 85 SonicW ALL SSL VPN 5.5 User Guide Selecting a Virtual Assist Mode When you first launch V irt ual Assist, by default it will be in customer mode. T o change the mode, perform the following step s. Ste p 1 Click Change Mode to select one of four possible modes.
Using Virtual Assist 86 SonicW ALL SSL VPN 5.5 User Guide Launching a Virtual Assist Technician Session T o launch a Virtual As sist technician se ssion to remotely assist customers, perform the following steps. Ste p 1 Launch Virtual Assist and sele ct the T echnician Mode.
Using Virtual Assist 87 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 The Virtual Assist standalone application launches. The technician is now ready to assist customers. Performing Virtual Assist Technician Tasks T o get started, the technician logs into t he SonicW ALL SRA appliance and launches the Virtual Assist application.
Using Virtual Assist 88 SonicW ALL SSL VPN 5.5 User Guide Inviting Customers by Email Ste p 1 T o invite a customer to Virtual Assist, use t he email invitation form on the lef t of the Virtual Assist window . If it is not displayed, click the Invi te button in the toolbar .
Using Virtual Assist 89 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The customer ’s entire desktop is displayed in the bottom right window of the Virtual Assist application. The technician now has complete control of the customer ’s keyboard and mouse.
Using Virtual Assist 90 SonicW ALL SSL VPN 5.5 User Guide • T rusted/Active - T oggles to the View Only mode, where the technician can view the customer ’s computer but cannot control the computer . • Chat - Initiates a chat window with the technician.
Using Virtual Assist 91 SonicW ALL SSL VPN 5.5 User Guide • System Info -Displays det ailed information about the customer’s computer . • Reboot Customer - Reboot the customer ’s computer . Unless you have Requested full control, the customer will be warned about a nd given the opp ortunity to deny the reboot.
Using Virtual Assist 92 SonicW ALL SSL VPN 5.5 User Guide Using Additional Virtual Assist Technician Commands The Commands pulldown menu in the top left of the V irt ual Assist window provides access to several of the options described above along with addi tional options.
Using Virtual Assist 93 SonicW ALL SSL VPN 5.5 User Guide Viewing Virtual Assist Session Log The Virtual Assist Sess ion Log window can be disp layed by clicking the Logging button in the T askbar . The log displays a history of timest amped events fo r the session, such as opening Chat or File T ransfer , r equesting Full Control, etc.
Using Virtual Assist 94 SonicW ALL SSL VPN 5.5 User Guide Note When deleting or over-writing files, the cust omer is warned and must give the technician permission unless the technician has clicked the Request Full Control button and the customer has confirmed.
Using Virtual Assist 95 SonicW ALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a Windows Client T o launch a Virtual As sist customer session to reques t help on your Windows computer , perfor.
Using Virtual Assist 96 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The first time you launch V irtual Assist, you wi ll be prompted to install the Virtual Assist plugin and client. Ste p 3 Click on the Allow button. A plugin installation window displays.
Using Virtual Assist 97 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Y ou can now launch Virtual Assist either from th e Virtual Of fice window or from a shortcut that is added your Programs list under Window’ s start button. If the Server address is not auto- propagated in the login window , ent er the Server address and click Request Support .
Using Virtual Assist 98 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 The Virtual Assist queue window provides two options: • Click the information to provide the technician with information about your issue. • Click the icon next to the Change Name line in the queue window to specify your name.
Using Virtual Assist 99 SonicW ALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a MacOS Client T o launch a Virtual Assist customer session to r equest help on your MacOS computer , perform the.
Using Virtual Assist 100 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The first time you launch Virtual Assist, you will be prompted to allow the Virtual Assist applet to be installed on your computer . Click Allow . Ste p 3 The Virtual Assist client installs and launches.
Using Virtual Assist 101 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 The list of Available Port als is displayed. T o connect to a specific portal, select it and click OK . T o have your request be serviceable by all of the port als, click OK without selecting a specific portal.
Using Virtual Assist 102 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 The Virtual Assist queue window provides two options: • Click Add information to provide the technician wi th information about your issue. • Click the icon next to the Request Name line in the queue window to specify your name.
Using Virtual Assist 103 SonicW ALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a Linux Client Note SonicWALL V irtual Assist is fu lly tested on the Ubuntu distri bution of Linux.
Using Virtual Assist 104 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Optionally , you can enter your name and a summary of your issue and click Request Support . Y ou will then be prompted to install the V irtual As sist client. After the installation is complete, the Virtual Assist client will l aunch automatically .
Using Virtual Assist 105 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 Y ou may be prompted to enter an Assist ance Co de . Ste p 8 Y ou may be prompted to read and accept a disclaimer . Click OK . Ste p 9 A pop-up window indicates that you are in the Virtual Assist queue.
Using Virtual Assist 106 SonicW ALL SSL VPN 5.5 User Guide Ste p 11 When the technician initiates the session, the V irtual Assist toolbar appears in the bottom right of your screen.
Using Virtual Assist 107 SonicW ALL SSL VPN 5.5 User Guide Changing the Virtual Assist Level of Control There are three levels of control that a customer can grant to the technician: • View Only - The technician can view the customer ’s computer but cannot control it.
Using Virtual Assist 108 SonicW ALL SSL VPN 5.5 User Guide Using Virtual Assist in Unattended Mode Note Unattended Mode is supported only on Windows client s. Unattended Mode allows customers to set their computer to be accessible by a technician at a later time when the customer will not be available to click to confirm their consent.
Using Virtual Assist 109 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 A file should download with p arameters to instal l the V ASAC.exe file that will provide the needed client for V irtual Access mode. Save and run the file. Note Running the file directly from this dialog box may not work on some systems.
Using File Shares 110 SonicW ALL SSL VPN 5.5 User Guide An administrator can forcibly remove a system fr om the queue. If this occurs, the V irtual Access system should no longer attempt to connect to the support queue and should display an error message.
Using File Shares 111 SonicW ALL SSL VPN 5.5 User Guide Using the File Shares Applet The File Shares Applet has a similar look and f eel to the Windows Explorer tool, fe aturing drag- and-drop and multiple file selection capabilities.
Using File Shares 112 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Click the New Bookmark tab in the port al page. Ste p 4 The Add Bookmark screen displays. Enter a friendly name for the bookmark in the Bookmark Name field. Ste p 5 Enter the IP address and file director y path to the File Share in the Name or IP Address field.
Using File Shares 113 SonicW ALL SSL VPN 5.5 User Guide Bookmark serve as useful shor tcuts to quickly access dif feren t network locations. Bookmarks can also be set up from the File Shar es Browser , either by clicking the Book mark button, or using the bookmark option from the right-click menu.
Using File Shares 114 SonicW ALL SSL VPN 5.5 User Guide The File Shares Applet displays. Note The File Shares Applet window will not aut omatically refresh when its content s have changed or if it has been previously viewed. T o refresh, click the Refresh icon from the toolbar , or use the Refresh option from the right-click menu.
Using File Shares 115 SonicW ALL SSL VPN 5.5 User Guide Note The File Shares Applet supports overwriting existing files. If a file exists with the same name as the one you are trying to copy over , the A pplet will prompt you to rename the file being copied.
Using File Shares 116 SonicW ALL SSL VPN 5.5 User Guide • Copy : Copies the selected file(s)/folder(s) to the location of the remote window . Clicking this icon displays the “Copy” dialog box that will show the status information of the copy procedure.
Using File Shares 117 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 T o navigate the remote window , double click on a visible computer , or input the name in the address bar preceded by and followed by a and press Enter . The File Shares Applet will then navigate to the requested com puter .
Using File Shares 118 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 Enter a name for the new bookmark in the New Bookmark window that displays. Ste p 7 Click OK . The bookmark is added to the Virtual Of fice port al. Clicking on the bookmark accesses the selected folder or file.
Using File Shares 119 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Once loaded, click book mark to l oad the desire d file or folder . Moving Files and Folders The File Shares Applet is designed for ease of use. There is more than one way to perform file transfers.
Using File Shares 120 SonicW ALL SSL VPN 5.5 User Guide Note The item still exists on the remote machine. T o initiate a m ove, not a copy , you must use the Move command from the right-click menu. Ste p 5 T o delete the original file or folder , sele ct it by clicking on it once, and press the Delete button on the tool bar .
Using File Shares 121 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 Once the file or folder has been deleted, the File Shares Applet will automatically refresh, removing the item from the curr ent directory .
Using File Shares 122 SonicW ALL SSL VPN 5.5 User Guide Launching a File Directly fr om the File Shares Applet Files can be launched from within the File Shar es Applet. This sectio n provides an example where a remote file is queried for its properties, bookmarked and opened.
Using File Shares 123 SonicW ALL SSL VPN 5.5 User Guide The file’s properties will be displayed in a separate window . Ste p 3 T o open the file, double-click on the file. Alternat ively , create a bookmark to it, and launch the file from the bookmark menu.
Using File Shares 124 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Then select the bookmark, either from the portal or from the bookmark tab in the toolbar . Note Files launched from within the File Shar es Applet must be downloaded to the local machine before they can be opened.
Using File Shares 125 SonicW ALL SSL VPN 5.5 User Guide Using HTML-Based File Shares File shares provide remote users with a secure Web interface to Micr osoft File Shares using the CIFS (Common Internet File System) or SMB (Server Message Block) protocols.
Using File Shares 126 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 T ype a valid username in the User Name field and a valid password in the Password field and click Login . Ste p 6 Virtual Of fice displays the home File Share screen that you have specif ied, displaying folders on the network to which you can navigate.
Managing Bookmarks 127 SonicW ALL SSL VPN 5.5 User Guide Ste p 7 Y ou can now navigate the folders and files in the File S hare as you would through Windows Explorer or other file management systems. Ste p 8 T o add a new folder in the current File Share location, type the name of the folder in the Add New Folder: field and click Submit .
Managing Boo kmarks 128 SonicW ALL SSL VPN 5.5 User Guide Adding Bookmarks Bookmarks provide a convenient way for you to access Web, FTP , or other services on the remote network that you will connect to frequent ly .
Managing Bookmarks 129 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 In the Add Bookmark screen, enter a descriptive name in the Bookmark Name field. Ste p 3 Enter the domain name, IP address, or IPv6 addr ess of a host machine on the LAN in the Name or IP Address field.
Managing Boo kmarks 130 SonicW ALL SSL VPN 5.5 User Guide Once the configuration has been updated, the new bookmark will be displayed in the Virtual Office Bookmar ks table. Click on a bookmark des cription to go to the bookmark location that you have defined.
Managing Bookmarks 131 SonicW ALL SSL VPN 5.5 User Guide Ste p 4 Continue to configure t he RDP ActiveX or Java Bookmark as follows: Option Usage Screen Size Select the de fault screen size to be used when users execute this bookmark. It is advised that you select a size equal to or smaller than your current desktop screen size.
Managing Boo kmarks 132 SonicW ALL SSL VPN 5.5 User Guide Tip The ActiveX client is only suppor ted on the Internet Explorer browser , while the Java client is supported on all platforms and browsers t hat are compatible with SonicW ALL SSL VPN. Ste p 5 When you are fini shed.
Managing Bookmarks 133 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 T ype cmd to open the command interpreter and click OK . Ste p 3 T ype ipconfig . The IP address of your computer is displayed.
Using Bookmarks 134 SonicW ALL SSL VPN 5.5 User Guide SSHv2 Bookmarks For SSHv2 bookmarks, you must have SUN JRE 1.6.0_10 or higher and must be connecting to a server that support s SSHv2. There are also options to Automatica lly accept host key and to Byp ass username .
Using Bookmarks 135 SonicW ALL SSL VPN 5.5 User Guide • “Using T elnet Bookmarks” section on page 143 • “Using SSHv1 Bookmarks” section on p age 144 • “Using SSHv2 Bookmarks” section.
Using Bookmarks 136 SonicW ALL SSL VPN 5.5 User Guide Tip T o terminate your remote desktop session, be sure to log of f from the T erminal Server session. If you wish to suspend the T erminal Server session (so that it can be resumed later) you may simply close the remote desktop window .
Using Bookmarks 137 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 A window is displayed indicating that the Remo te Desktop Client is loading. The remote desktop then loads in it s own windows. Y ou can now access all of the applications and files on the remote computer .
Using Bookmarks 138 SonicW ALL SSL VPN 5.5 User Guide Using VNC Bookmarks Ste p 1 Click the VNC bookmark. The following window is d isplayed while the VNC client is loading. Note VNC can have a port designation if the se rvice is running on a different port.
Using Bookmarks 139 SonicW ALL SSL VPN 5.5 User Guide T able 3 describes the options that can be configured for VNC. T able 3 VNC Options Option Default Description of Options Encoding T i ght Hextile is a good choice for fast networks, while T ight is better suited for low-bandwidth connections.
Using Bookmarks 140 SonicW ALL SSL VPN 5.5 User Guide Using FTP Bookmarks Note FTP bookmarks can use a port designation if t he service is not running on the default port. Ste p 1 Click the FTP bookmark. The FTP Session dialog box displays. Ste p 2 Enter your username and password.
Using Bookmarks 141 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Click Submit . An FTP session displays. . Ste p 4 Y ou can use the following utilities in the FTP site: – T o manually navigate to a folder , enter the folder name in the Go to directory field and click Submit .
Using Bookmarks 142 SonicW ALL SSL VPN 5.5 User Guide Downloading Files T o download a file, perform the following: Ste p 1 Click Download Files in the navigation bar . Ste p 2 Click on the name of the file in the Filename column. The File Download window displays.
Using Bookmarks 143 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 The current directory is displayed in the Upload files to: field. T o navigate to a different directory , enter the directory name in the Go to directory: field.
Using Bookmarks 144 SonicW ALL SSL VPN 5.5 User Guide Using SSHv1 Bookmarks Note SSH bookmarks can use a port designation fo r servers not r unning on the default port. Ste p 1 Click on the SSHv1 bookmark. A Ja va-based SSH window is launched. Ste p 2 Enter your username and password.
Using Bookmarks 145 SonicW ALL SSL VPN 5.5 User Guide Using SSHv2 Bookmarks Note SSH bookmarks can use a port designation fo r servers not r unning on the default port. Ste p 1 Click on the SSHv2 bookmark. A Java-based SSH window displays. T ype your user name in the Username field and click Login .
Using Bookmarks 146 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Enter your password and click OK . Ste p 4 The SSH terminal launches in a new screen. Using Web Bookmarks Ste p 1 Click on the HTTP or HTTPS bookmark. Note HTTP bookmarks can have a port designation and a path.
Using Bookmarks 147 SonicW ALL SSL VPN 5.5 User Guide HTTP & HTTPS Bookmarks have been tested and verified to support the following web applications: • Microsoft Outlook Web Access 2010, Ou tlook Web Access 2007, and Outlook W eb Access 2003. • Windows Sharepoint 2007, Windows Sharepoint Services 3.
Using Bookmarks 148 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 The Citrix Web Client begins to inst all. If prom pted, click the banner to grant ActiveX control to the Citrix We b Client. Ste p 4 Click Ye s to the Security W arning message that is displa yed.
Using Bookmarks 149 SonicW ALL SSL VPN 5.5 User Guide Ste p 6 Click Ye s to the Citrix license agreement. Ste p 7 When the Citrix Web Client has inst alled, click OK If the Citrix Web Interface login window does not display , rest art your Web brow ser and launch the Citrix bookmark again.
Using Bookmarks 150 SonicW ALL SSL VPN 5.5 User Guide Ste p 9 The Citrix W eb Interface home page is disp layed. Click on the application you want to use. Step 10 Y ou may be prompted to install additional Citrix software. Ste p 11 The shared application is now launched.
Using Bookmarks 151 SonicW ALL SSL VPN 5.5 User Guide Ste p 3 Click the Log On button. The Citrix Java applet displa ys. The default applicat ions will display in the Applications section in the middle of the window . Ste p 4 Click on Messages to view any Citrix messages you have received.
Using Bookmarks 152 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 In the Window Size pulldown menu, select one of the following options: • No preference : Uses the default setting conf igured by your administrator . • Full screen : Resources are maximized to fill your screen.
Using Bookmarks 153 SonicW ALL SSL VPN 5.5 User Guide Ste p 2 Under Single Sign-On Settings , select Use SSL VPN account credentials to log into bookmarks to enable SSO for bookmarks. Leave the box unchecked if you do not want to use SSO for bookmarks.
Using Bookmarks 154 SonicW ALL SSL VPN 5.5 User Guide Ste p 5 T o use SSO for the bookmark, select the Automatically log in checkbox and then select one of the following radio buttons: • Use SSL-VPN.
Logging Out of the Virtual Office 155 SonicW ALL SSL VPN 5.5 User Guide Ste p 8 Enter the User name and p assword for the service. Logging Out of the Virtual Office T o end your session, simply return to the Virtual Office home p age from wherever you are within the portal and click on the Logout button.
Logging Out of the Virtual O ffice 156 SonicW ALL SSL VPN 5.5 User Guide Trademarks SonicW ALL is a registered trademark of SonicW ALL, Inc. Microsoft Windows 98, Windows NT , Windows 2000, Windows XP.
© 2 0 1 2S o n i c W A L L ,I n c .i sar e g i s t e r e dt r a d e m a r ko fS o n i c W A L L ,I n c .O t h e rp r o d u c tn a m e sm e n t i o n e dh e r e i nm a yb et r a d e m a r k sa n d / o rr e g i s t e r e dt r a d e m a r k so ft h e i rr e s p e c t i v ec o m p a n i e s .
Ein wichtiger Punkt beim Kauf des Geräts SonicWALL SonicWALL SSL VPN 5.5 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
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Wenn Sie aber schon SonicWALL SonicWALL SSL VPN 5.5 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von SonicWALL SonicWALL SSL VPN 5.5 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit SonicWALL SonicWALL SSL VPN 5.5. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei SonicWALL SonicWALL SSL VPN 5.5 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
