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PN: 9001163B GL4xxe Operator ’ s Manual GL4xx e series Read thisOpe rator’s Manu al before a nd during t he servicing of the above product. Keep th is document handy for futur e reference.
PN: 9001163B SA TO Int erna tional Pte Lt d 438A Alexandra Road #05-01/02 Alexandra T echnop ark Singapore 1 19967 T el: (65) 6271 2122 Fax: (65) 6271 2151 Email: customerservice@sato- int.
PN: 9001163B Worldwide Contact Details Internat ional Hea dquarters Americ as SA TO IN TERNA TIONAL PTE. LTD 438A Alex andra Ro ad #05-01/0 4, Alex andra T echno park, S ingap ore 119967 Phone: 65-62 71 -2122 Fax : 65-62 7 1- 21 51 Email: sal es@ sato - int.
GL408-412e Operator’s Manual T ABLE OF CONTENTS INTROD UCTION About This Manual 1-2 General De scription 1-3 Control Feature s 1-4 TECHNICAL DAT A Physica l Character istics 2-2 Enviro mental 2-2 Po.
GL408-412e Operator’s Manual PRINTER CONFIGURATION Printer Configurat io n 4-2 Configuration Mode s 4-3 User Mode 4-3 Config uration Mode 4-4 Adva nced Mode 4-5 Serial Int erface M ode 4-7 Parall el.
GL408-412e Operator’s Manual TROUBLESHOO TING Error Si gnal Troubleshooting 5-2 Troubleshooting Table 5-8 Interface Troubleshoo ting 5-10 Parall el Inte rfa ce 5-10 RS232 Seri al Inte rface 5-10 Uni versa l Se rial B us (U SB) Inte rface 5- 10 LAN Etherne t Interfac e 5-1 1 802.
Unit 1: Introd uction GL408-412e Operator Manual 1- 1 INTRODUCTION • About T his Man ual • Gen eral D escr iption • Contr ol Featur es.
Unit 1: Introd uction GL408-412e Operator Manual 1- 2 ABOUT THIS MANUAL This man ual is laid out cons istent with the product disc ussed and provide s all of the infor mation req uired for prin ter install ation, co nfiguration, operatio n, and lig ht mainten ance.
Unit 1: Introd uction GL408-412e Operator Manual 1- 3 GENERAL DESCRIPTION The GL4 e Series printer s are specifi cally designe d for use in high- volume, label ing applicat ions demanding gr eat reliabi lity and ar ound the c lock o peration .
Unit 1: Introd uction GL408-412e Operator Manual 1- 4 CONTROL FEATU RES This ch apter identifi es the inter active cont rol featur es of the prin ter. These fun ctions are defin ed generall y here. More sp ecific exp lanations wi ll be fou nd throughout this manu al on how t o use them .
Unit 2: Technical Data GL408-412e Operator’s Manual 2-1 TECHNICAL DATA • Phys ical C harac terist ics • Envir onmental •P o w e r • Pro cessin g •C o m m a n d • Interfa ce Modules •P .
Unit 2: Technical Data GL408-412e Operator’s Manual 2-2 PHYSICAL CHARACTERISTICS Widt h 10.75 Inc hes (271 mm) Heig ht 12.0 0 Inch es (3 0 5 mm) Depth 18.
Unit 2: Technical Data GL408-412e Operator’s Manual 2-3 SENSING Gap Position & Sensitivity Adjust able Reflec tive Eye -Mark Position & Sensitivity Adj ustable Ribbo n Near End Fixed ( enabl.
Unit 2: Technical Data GL408-412e Operator’s Manual 2-4 CHARACTER F ONT CAPAB ILITIES MATRIX FONTS XU 5 dot s W x 9 dot s H (Helvetic a) XS 17 dot s W x 17 dot s H (Univers Cond ensed Bol d) XM 24 d.
Unit 2: Technical Data GL408-412e Operator’s Manual 2-5 BARCODE CAPABILTIES Linear Ba r Codes UPC A/E JAN 8/13 EAN 8/13 Code 39 Code 93 Code 128 Interlea ved 2 of 5 Industri al 2 of 5 Matrix 2 of 5 .
Unit 3: Installation GL408-412e Operator’s Manual 3-1 INSTALLATION • Unp acking & Part s Identification • Printer Inst allation • Operational Mode Select ion • Inter face Selection • A.
Unit 3: Installation GL408-412e Operator’s Manual 3-2 UNP ACKING & PART S I DENTIF ICATION Unpack th e printe r as directed in the followin g procedur e. 1 Plac e the ship ping con tainer (box) upr ight on a soid, fla t surfac e. 2 Open the box, remov e any loo se items and the firs t layer of pac king mate rial.
Unit 3: Installation GL408-412e Operator’s Manual 3-3 PRINTER INST ALL ATION This cha pter pr ov ide s guidan ce on how to sta tio n, con nect, and lo ad the prin ter on ce un pac ke d. F ol lowing printer setup, procede to the next c hapter for i nformation o n interfa ce sele ction.
Unit 3: Installation GL408-412e Operator’s Manual 3-4 MEDIA SELECTION The size a nd type of the labels or tags to be p rinted shoul d have bee n taken into conside ration bef ore printer purchase. Ideally, t he med ia width wi ll be e qual to, or just nar rower than, the p rint head.
Unit 3: Installation GL408-412e Operator’s Manual 3-5 Figure 3-3b, Fan-fold Media Loading Figure 3-3c, Ribbon Loa ding Media Guide Media H older Low er Print As sy Fan-Fold Media Media D amper Media.
Unit 3: Installation GL408-412e Operator’s Manual 3-6 OPERATIONAL MOD E SELECTION There are two mod es of printer ope ration; Dispen se and Continu ous. The difference between the two is the way that the label an d paper backi ng is eject ed. Befor e printer c onfigur ation, one must determ ine which mode wil l be used.
Unit 3: Installation GL408-412e Operator’s Manual 3-7 Figure 3-4, Label Reference Position LABEL PRINT DIRE CTION REFLEC TIVE SENSOR TRANSM ISSI ON SENSOR Base Pr i nt Po si ti on CONTINUOUS MODE RE.
Unit 3: Installation GL408-412e Operator’s Manual 3-8 INTERFACE SELEC TION This un it presents the pr inter inter face typ es and thei r specific ations. Th ese spec ificatio ns include d etailed information to assist in the sele c tion of th e most appropriate meth od for the printer to interfa ce with the host.
Unit 3: Installation GL408-412e Operator’s Manual 3-9 READY/BUSY INTERFACE SIGNALS SIGNAL SIGNAL DEFINITION FGN (Frame Gro und) TxD (T ransmit Data ) - Data from the prin ter to the host computer . Sends X-On/X-Of f characters or s tatus data (b i-directional pro tocols).
Unit 3: Installation GL408-412e Operator’s Manual 3-10 IEEE128 4 PARALLEL INTERFACE The parallel i nterface is a plug-in modu le that can be installed by the us er and confor ms to IEEE128 4 specifi cations . It automati cally d etects the IEEE1 284 signa ls and op erates in the high spe ed mode.
Unit 3: Installation GL408-412e Operator’s Manual 3-11 UNIVERSAL SERIA L BUS (USB) The Univ ersal Seri al Bus (U SB) inter face is a Pl ug-In Inte rface Modul e that can b e installed b y the user .
Unit 3: Installation GL408-412e Operator’s Manual 3-12 802.1 1G WIREL E SS The wireles s print server pro vides easy printer interfac e with 802.1 1 g Wi-Fi compli ant networks fr ee of wired connecti ons. Eac h printer is shi pped with a n integrated dr iver and inter face installed .
Unit 3: Installation GL408-412e Operator’s Manual 3-13 Figur e 3-7, Sock et Connectio n Diagram WIRELESS LAN SIGNAL STRENGTH Network Port Link LED Off 0 to 50 % (w eak) Blinking 50 to 75% (medium) O.
Unit 3: Installation GL408-412e Operator’s Manual 3-14 ALL INTERFACES Receive Buffer The data s tream is received from the h ost to th e print er one job at a time. Thi s allows the software program t o maintain con trol of th e job print queue so t hat it can move a hi gh priori ty job in front of o nes of less er importance .
Unit 3: Installation GL408-412e Operator’s Manual 3-15 STATUS5 TIMING CHART S NORMAL PROCE SS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c).
Unit 3: Installation GL408-412e Operator’s Manual 3-16 PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) STATUS5 TIMING CHART S.
Unit 3: Installation GL408-412e Operator’s Manual 3-17 EXTERNAL SIGN AL The exte rnal s i gnal in terfac e i s d esign ed to co nne ct th e printer to an applic ator . Proceed to th e pr in ter ’s Adv an ced Mode for various setu p activities related to the external s ignal.
Unit 3: Installation GL408-412e Operator’s Manual 3-18 Figure 3-9, Input/Output Circuit Diagram 25-PIN CONNECTOR ASSIGNMENT S PIN SIGNAL NAME DIRECTION LEVEL MAX CURRENT 1 Frame Grou nd --- --- --- .
Unit 3: Installation GL408-412e Operator’s Manual 3-19 Figure 3-10, 14- Pi n Conne cto r Assign men ts Figure 3-1 1, 25-Pin Connector Assignment s INPUT SIGNAL WAVE FORM ST ART PRINTING (Figure 3-12.
Unit 3: Installation GL408-412e Operator’s Manual 3-20 OUTPUT SIGNAL WAVE FORM BASIC OPERATION (Figure 3-13a) P APER END (Figure 3-13b) RIBBON END (Figure 3-13c) MACHINE ERROR (Figure 3-13d).
Unit 3: Installation GL408-412e Operator’s Manual 3-21 Figure 3-14, Operation Mode Flow Chart.
Unit 3: Installation GL408-412e Operator’s Manual 3-22 ACCESSORIES INST ALLATION INTERFACE INSTALLATION The diagram below (Figu re 3-15) displ ays the physic al install ation of interf ace hardware . Refer to the Conf iguratio n unit of thi s manual for instruct ions on p rinter set up for the interfac e type ch osen.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-1 PRINTER CONFIGURATION • Printe r Configura tion • Configu rati on Mod es • Menu Definition T ables.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-2 PRINTER CONFIGURATION This u nit provide s in-de pth instruc tion on pr inter con figurati on for opera tion and fo r some t roubleshoo ting. The printer may be configured via the buttons and /or potentio meters loaca ted on the printer’ s operator panel .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-3 CONFIGURATION MODES This chapter pr ovides an overv iew of the vario us configu ration m odes of the opera tion menu . All o f the configur ation activ ities are pe rformed vi a the use of th e operator pa nel loca ted on the pr inter’s fac e.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-4 CONFIGURATION MODE The Config uration Mode i s a set of menu s that allow s the opera tor to configur e the print er on how to dea l with multiple print jobs. This acti vity is focus ed on loadi ng, savin g, naming those job s, and then deleti ng them when no longer n eeded.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-5 ADVANCED MODE The Adva nc ed Mo de is provi de d t o make bas i c prin ter oper at ion al ad jus tm ents . T ypic al ly, o nce thes e ad jus tm ents or settings have be en made, th ey will not requir e additio nal addres s unles s a new j ob is downlo aded.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-6 Figure 4-3b, Advanced Mode Continue d Standa rd Chars . 340* Max Ca ched Ch ar 01 KByte s* View Main Files XXXXX.XX XXXXX.XX XXXXXX Bytes ADVANCED MODE Max Fo nt Buffe r Max Fo nt Buffe r 100 KByt es* Auto Loc king Disab le* OCR-B C hars.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-7 SERIAL INTERFACE MODE This cha pter pro vides the p rogrammin g sequenc es requir ed for R S232C and RS422 inte rface setu p. Use the keys of the p rinter’s ope rator panel to select a nd enter th e required option s.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-8 P ARALLEL INTERFACE MODE This chap ter provi des the prog ramming sequence s require d for IEEE1 284 inte rface setu p. Use the key s of the printer’s operato r panel to s elect and enter the required o ptions.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-9 CENTRONICS INT ERFACE MODE This chapter pr ovides t he progr amming s equences required for Ce ntronics interface setup. Use the k eys of the printer’s operato r panel to s elect and enter the required o ptions.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-10 UNIVERSAL SERIAL BUS (U SB) INTERFAC E MODE Thi s chapt er provid es the pro gramm ing se quences r equir ed for USB in terface se tup. Use the ke ys of th e print er’s operator panel to select a nd enter t he require d option s.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-11 LOCAL AREA NETW ORK (LAN) INTERFACE MODE This chap ter provide s the progra mming sequenc es requir ed for LAN inter face setup. Us e the keys of the printer ’s operator panel to select a nd enter t he require d option s.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-12 WIRELESS LOCAL AREA NETWOR K (WLAN) IN TERFACE MODE This chap ter provid es the pro gramming sequenc es require d for WLAN interfac e setup. Use the keys of th e printer’s operator panel to select a nd enter t he require d option s.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-13 PGL EMULATION MODE This chap ter provid es the prog ramming sequence s requi red to correla te the prin ter’s inter preter lan guage with tha t of Printron ics inte rpretor la nguage.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-14 ZGL EMULATION MODE This chap ter provid es the prog ramming sequence s requi red to correla te the prin ter’s inter preter lan guage with tha t of Zebra inter pretor languag e. Use the keys of the printer’s operator pane l to select and en ter the requir ed options.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-15 DGL EMULATION MODE This chap ter provid es the prog ramming sequence s requi red to correla te the prin ter’s inter preter lan guage with tha t of Datamax interpre tor languag e. Use the keys of the prin ter’s oper ator panel to sele ct and enter the r equired option s.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-16 TGL EMULATION MODE This chap ter provid es the prog ramming sequence s requi red to correla te the prin ter’s inter preter lan guage with tha t of TEC inter pretor la nguage. Us e the keys o f the prin ter’s operato r panel t o select and enter the required opti ons.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-17 IGL EMULATION MODE This chap ter provid es the prog ramming sequence s requi red to correla te the prin ter’s inter preter lan guage with tha t of Interme c interpret or language. Us e the key s of the printe r’s operator panel to se lect and en ter the requi red option s.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-18 DIAGNOSTICS MODE This se t of menu screen s allo ws for the confir mation of va rious prin ter config urations , testing of it s operational conditio n, and the m onitori ng of certai n past ac tivities.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-19 PRINTER MANAGEMENT MODE This cha pter provides the program ming sequenc es required to connect and operate the printer throu gh a sytems network. The menu sc reens that wil l appear and will req uire address , is depen dent on the i nterface t ype to be used.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-20 MISC QUICK MENUS The flow charts in this ch apter pr ovide qu ick acce ss to ce rtain printer feature s without having to enter the ir specific printer mo des. All of the keys trokes re quired are performed via the pri nter’s oper ator pan el.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-21 SOFT RESET Reboots th e print er back to an onli ne state. If the reset is performed during a p arameter change, i t will no t be save d. This rese t will not erase a ny settin gs previo usly s aved to no n-volatile memory .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-22 MENU DEFINITION T AB LES USER MODE (T ABLE 4-1) MENU DESCRIPTION Permit s entry into the USER Mode. Is the m enu sele ction sc reen for the USER Mode. S pecifies the speed in inches per sec ond (ip s) at which the media pas s es th rough the print er whil e prin ting .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-23 S pecifies the dist ance to adv ance or retract the prin t image on the label to determine it s vertica l positio ning. The actual image heig ht is not affec ted by this adju stment, only i ts locati on.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-24 This set tin g changes the verti ca l bas e re fere nce poi nt for the current label job and all subseq ue nt label j obs. Its ef fect is identi cal to the <ESC> A3 Base Re ference Po int comm and.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-25 Allows selecti on of the manner of determ ining the spe ed of media mo vement during non-print activi ty . • Automatic - a lways the same as the print speed. • Manual - allows the slew spe ed to be set.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-26 When ena bled and the amou nt of ribbon rema ining on th e supply spind le is appro ximately 75 to 50 met ers or less , th e ON LI NE ind icato r of t he op erat or panel w ill f las h and ‘ Ribbon Low’ will displa y on the second line of th e LCD.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-27 Is the m enu selecti on screen for the CONFIGURA TION Mode. This men u allows up to eig ht unique configurati ons to be saved to meet dif ferent printer requirem ents. These sa ved configura tions elim inate the n eed to change the p arameter setting s as need ed.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-28 This m enu set i s used to print a list of va rious sto red printer co nfiguratio ns. It is recom mended that a pri nted list of loa ded/saved con figurations be kept for qui ck referen ce.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-29 This men u screen perm its the designatio n of the desired file nam e. Use the arrow keys of the print er ’s operator panel to scroll and s elect appropriat e characters in the app ropriate sequenc e.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-30 Is the p remiere menu s creen of the Advanced M ode. Allo ws scrolling a nd selection o f its primar y menu o ption s. Permit s selectio n of the m edia hand ling method des ired. • T ear-Off - factory de fault.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-31 Allows select ion of special media modes when the C ontinuous option i s chosen as the Media Hand ling m ethod . • St andard - factory default. Printi ng occurrs w ithout au tomatic medi a offset or positionin g for each con secutive label.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-32 This f eature provides a graphical printout s howing th e relationship of the Pap er-Out Th reshold and the Gap/Mark Thres hold.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-33 This opti on select s the port for the Retu rn S tatus Comm ands (i.e., ~ST A TUS (PGL) an d ~HS (PPI/ZGL)) to send the statu s back to the host . The opti ons are Serial , E-NET S ta t Port , USB , IEEE 1284 , Disable , E-NET Dat a Port .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-34 Extended Memory Card - Flash Fil e System • Overwrite Fil es - factory default. This option preven ts files in the extende d file system from being ov erwritten by di sabling the overwrite fu nction.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-35 Is the s ub-menu o f the Set Lo ck Key fe ature. When th is menu is displayed, s imult aneously pres s the c ombination o f keys desir ed to be th e new lo ck keys. If the e ntry is valid , the display w ill read “Enter the new lock key again”.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-36 This m enu entry p ermits the th ickness or fon t weight of ex tra bold tex t fonts to be adjusted. Th e range is 0 to 512 , and the facto ry default is 504 . For most a pplications, the default sett ings for font memory is accept able.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-37 This m enu set s a value that wh en exce eded by the o utput of the media sensor , is recogniz ed by the prin ter as a gap or eye-m ark.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-38 Head Auto matic Calib ration. Allows selecti on of whethe r the printer perform s a media calibra tion after a Prin t head O pen fault . • Enable - factor y default. Perfo rms medi a calibra tion each time the fault c ondition is c l eared.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-39 Determ ines if the Label Leng th value set in the Media Setu p menu is used during Run Auto-Cal.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-40 Is the m enu sele ction sc reen for the INTERF ACES Mode. Determ ines whether th e print data code wi ll be deleted . Hexade cimal graph i c dat a will no t be delet ed. • No - factory default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-41 Is the ma in menu scre en for the Hos t Interface opti on of the INTERF ACES mode. There are o nly two option s relative to th e serial i nterface, i gnore all others. • Serial - fac tory defau lt.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-42 Allows th e serial interfac e protocol type to b e selected to m eet host interface requirem ents. •D T R - The pri nter contro ls the data flow by send ing this hardware si gnal to the hos t.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-43 When the pri nter is printing dat a from a host and a s econd job is recieve d by the printe r from a diff erent host, T rickle T ime prevent s the secon d host from timing out wh ile waiting fo r its data to be pri nted.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-44 This optio n is for the Series 1 prot oc ol. Af te r recei vi ng a poll cha rac ter , the printer will wait the pol l respons e time in mill iseconds befo re sending the response. The allo wable range is 0 to 30 ms , and the factory de fault is 0 ms .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-45 Determ ines whether th e print data code wi ll be deleted . Hexade cimal graph i c dat a will no t be delet ed.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-46 Is the m enu sele ction sc reen for the Parallel Po rt option o f the INTERF ACES mode. This m enu allow s selecti on of the type of printer p arallel p ort interfac e to be u sed with the hos t.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-47 T op- Of-Form Action. When enabled, the printer wil l feed ou t the job in p rocess when the prim e signal is activated th rough the parallel inte rface. If disa bled, the job in process may be aborted.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-48 Block-C heck-Cod e Algorith m Check. Only avail able when S tatus 5 is selecte d for Bi-Com interfac e. Determines how t he printer wi ll react if the BCC i s set to be p rocessed by the pri n ter .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-49 Is typica lly for a line-prin ter and should not normall y be enabled. Is us ed for legacy app lication s which in terpret the 8th data bi t line as a PI si gnal. • Enable - factory default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-50 This fe ature is used t o prevent a hos t computer fr om timing o ut because the parallel interface is busy fo r too long.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-51 Is the m enu sele ction sc reen for the INTERF ACES Mode. Determ ines whether th e print data code wi ll be deleted . Hexade cimal graph i c dat a will no t be delet ed. • No - factory default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-52 Communi cation Protoc ol. Select s the mode of Bi- D irectional communicatio ns. In most cas es this menu doe s not need to be altere d and is meant to h elp suppor t legacy applica tions whi ch may have in co rporated older b i-di rec tio nal st atuses.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-53 Is the m enu sele ction sc reen for the INTERF ACES Mode. Determ ines whether th e print data code wi ll be deleted . Hexade cimal graph i c dat a will no t be delet ed. • No - factory default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-54 Communi cation Protoc ol. Select s the mode of Bi- D irectional communicatio ns. In most cas es this menu doe s not need to be altere d and is meant to h elp suppor t legacy applica tions whi ch may have inc orporated o lder bi-directiona l statu ses.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-55 Is a tran sitional scree n that allo ws entry into the Net BIOS Protoc ol menu. Allows de termination of i f the NIC will reco gnize the NetBI OS protoco l. • Enable - facto ry default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-56 This m enu allo ws the IP Addr ess to b e set fo r the TCP/IP prot ocol in four th ree-digit se gment s (SEG1 throug h SEG4). If the IP Addre ss is assigned b y Bootp, ARP , or DHCP it is dyna mic and read onl y .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-57 Is the m enu sele ction sc reen for the INTERF ACES Mode. Determ ines whether th e print data code wi ll be deleted . Hexade cimal graph i c dat a will no t be delet ed. • No - factory default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-58 Communi cation Protoc ol. Select s the mode of Bi- D irectional communicatio ns. In most cas es this menu doe s not need to be altere d and is meant to h elp suppor t legacy applica tions whi ch may have in co rporated older b i-di rec tio nal st atuses.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-59 Determ ines how th e printer and/or NIC card re spond w hen a job h as been completed . The definiti on of a comp lete job i s also determi ned by this se tting. • St andard - factory defa ult.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-60 This me nu allows the Subnet M ask for the TCP/IP protocol to be set in four thre e-digit segment s (SEG1 through SEG4). If the Subnet Mask is assigned b y Bootp, ARP , or DHCP , it is dynamic and read only .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-61 A 1 to 32 chara c te r , case-se nsitive string tha t identifie s th e Extended Service Se t Identification (ESS_ID) network with which the unit is affili ated. ESS_ID is also ref erred to as NET_ID.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-62 Internati onal Mode. Allows the determ ination of wheth er the wirel ess option adapt s to internati onal frequenc y require ments in Europe. • Disable - fa ctory defa ult. Conforms to Eu ropean sta ndards.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-63 Allows the specifi c emulatio n to be selecte d or if the Select option is chose n, the menu to follow will con tain a lis t of emul ation opti ons available . Allows the sele ction of t he specific emul ation to be sele cted from a l ist.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-64 Provides access to the de sired character s et. Lines Per Inch . This menu allo ws th e quan tity of li nes th at w ill be prin ted i n a li near inch t o be select ed. Example: at 6 LPI, there is 1/6 i nches from the top of one line to the top o f the next.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-65 Determ ines how th e physi cal label length i s af fected u pon receiving a n EXECUTE co mmand. • Enable - factory defaul t. The physical labe l length will ch ange to match the form le ngth specifi ed in C REA TE comma nd.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-66 Allows setting t he IGP/PGL feature so tha t it is en abled or disable d when t he printer i s powered on. • Enable - factory defau lt. The IGP/PGL is enabl ed when the prin ter is powered on.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-67 This op tion determines how scala ble characters are sized. • Normal - factory default. N ormal s caling. • Block - the s calable c haracters are made to be the same size as block characte rs in the old IGP-X00 printers.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-68 Allows dynami c data to b e truncated u p to the m aximum data length s pecified in Creat e mode. • Disable - fa cto ry de fau lt. If the dynamic dat a exceeds the m axi mu m da t a length, an error wil l report.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-69 ZGL EMULATION MO DE (T ABLE 4-1 1) MENU DESCRIPTION Permit s entry into the EMULA TION Mode. Allows the spe cific em ulation t o be sel ected or if the Se lect option is chose n, the menu to follow will con tain a lis t of emul ation opti ons available .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-70 Allows th e format instru ctions c ommand pre fix to be selec ted. The allo wable range is 1 to 25 5 , and th e factory d efault is 94 . Allows the deli miter use d to separa te the paramet er of a co mmand to be se lected.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-71 Determ ines the method of settin g the Label L ength. • Enable - facto ry default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-72 This me nu allows the oper ator to map the dev ice B: to an External M emory Cartri dge or PC Board Flash. • B: = EMC - fac tory defau lt. External Memory Cartri dge. • B: = PCB Flash - PC Board Flash .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-73 Is the m enu sele ction sc reen for the EMUAL TION Mo de. This m enu determ ines i f the DGL pa rser will pos s ess al l incoming d ata or pass all data to th e underly ing emulation.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-74 Selects how the printer w ill interpr et mea sur em ents . • Imperial - fa ctory default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-75 Determ ines whethe r the print in tensity comman ds processed by th e printer wil l be those se nt from a ho st or those set by the pri nter’s operator pa nel. • Process - facto ry default.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-76 Is the m enu sele ction sc reen for the EMULA TION Mo de. Allows the selection of how the pr inter will re spond to non-TGL format text to eithe r be printed or ignored. • Ye s - factory def ault.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-77 Special Function Contro l Code. Thes e codes are spec ific to the delim i ter s of separa te print j obs and com mands. They c an be c ustomized and therefore cha nged via this menu so the printer ca n recogni ze these alterna te control ch aracters.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-78 Define s which media mode TGL will op erate on receipt of a ‘ D ’ (strip mod e) from the is sue mode paramete r in the X S command . Any of the s upported m edia modes can be s elected.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-79 Allows the sele ction of t he specific emul ation to be sele cted from a l ist. The allo wable emulati on options are: PGL for Prin tronics, ZGL for Zebra, TGL fo r TEC, IGL fo r Intermec , SGPL for SA TO, and DGL for Dat amax.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-80 Select whe the r the data sent t o the pri nte r is tran sla ted as sta nda rd ASCII or EBCDIC. Many IBM Mini/M ain-Frame computers use EBCDIC which does not directl y translate t o ASCII.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-81 Top-Of-Fo rm Set Com mand. Thi s menu defin es if the <ESC>SIF c ommand wh ich sets the start print point, is acknowledge d. • Process - facto ry default. Ack nowledges the commands.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-82 This m enu saves the current sta te of the printer to flas h memory. The pages, form ats, and fields that curren tly exist in RAM me mory save to flash m emory and are resto red at power up .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-83 Allows va rification of p roper printer o peration and pri nt quality through the selectio n of various test print optio ns . • Checke rboard - fac tory defa ult. H elps ide ntify margi nal p rint head eleme nts, ed ge sharpnes s, and un even print qu ality .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-84 Is an in formational scr een that di splays that the err or log is cleari ng. Is an in formational sc reen that di splays the am ount of fla sh memory ins talled. Is an in formational sc reen that di splays the am ount of D RAM ins talle d.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-85 Is an i nfo rma tional screen that displays the print head r eso lu tion in stalled in dots pe r i nch ( 203 or 305 d pi ). Is an in formational sc reen that di splays the ap plied print head voltage.
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-86 Is the m enu sele ction sc reen for the Printer Management Mo de. SA TO Net Con nect Port. Allows selectio n of which port the pr inter expects SN C to connect with via Ethe rnet or Serial .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-87 This me nu disables th e serial port. Allows s etting the baud rate for the serial i nterface. T he baud rate is the speed s erial data i s transferre d between the h ost comp uter and th e printer .
Unit 4: Print er Config uration GL408-412e Operator’s Manual 4-88 QUICK MENUS (TABLES 4-17 THROUGH 4-20) MENU DESCRIPTION Indicat es the printer has been remo ved from the online status. Is in a condition that allow s menu change s. Is a d is pla y sc reen o f the printer’s c urre nt LCD b rig htn ess level.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-1 TROUBLESHOOTING • Error Signal T roubleshoo ting • T ro ubleshoot ing T able • Inter face T roublesh ooting • T est Pri nt T rou bl.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-2 ERROR SIGNAL TROUBLESHOOTING ERROR SIGNALS DISPLAY EXPLANATION SOLUTION The prin ter could not find any DRAM. Po wer off the prin ter for 15 seco nds, then po wer on again . If the problem persi s ts , conta ct an auth orize d cus tomer serv ice re prese ntati ve.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-3 Printer c ontai ns an 3 2 MB EFC and the firmware attempte d to access b eyond its limit. Contact an aut hori zed s ervic e rep resen tative . Printer c ontai ns an 6 4 MB EFC and the firmware attempte d to access b eyond its limit.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-4 A Flash Write failed to complete. T ry downloa ding again or conta ct an authorized custom er service re presentative . An attempt was made to write to flash whe re it wasn ’t pre sent . T ry downloadin g again or cont act an au thorized custom er service re presentative .
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-5 An interim message d iplays whil e the prin ter discar ds host data it cannot use be cause a fau lt condi tion e xists . While the messa ge display s, the asteris k (*) rotate s. W ait. When th e asterisk (* ) st ops rot ating, a dif ferent fa ult messag e will apea r .
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-6 Media wa s not inst alled or has run ou t. A bre ak in me di a has o ccurr ed. Media w as not correctly rou ted or inst alled. Media sensor is not corre ctly po siti oned. Media is c or re ct l y in stal le d, but t he se ns or i s no t detecti ng it.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-7 Faile d tag. E rror di spl ays in STOP mo de causin g the prin ter to halt. Initiate reprint of the lab el from the host. When the e rror is cl eare d, th e labe l wi th th e fai led tag moves forward to the next top-of-for m positi on.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-8 TROUBLESHOO TING T ABLE TROUBLESHOOTING TABLE IMAGE VOIDS Dirty p rint he ad. Clean p rint hea d. Damag ed print h ead. Replac e print hea d. Damag ed elect ronics. Replac e circuit board. Damag ed or worn ro ller .
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-9 NO PRINTED IMAGE Print head is disconnec ted. Ensure prin t head wiring h arness is c onnected on each end. No vo ltage o utput. R eplace fu se. T e st power supp ly and replac e as requ ired.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-10 INTERFACE TROUBLESH OOTING This chap ter pr ovides a checkli st for the v arious inter face types . Loca te the ch eckl ist rela tive to the inter face u sed and perfo rm each of the troubl eshooting tasks u ntil the pro blem has been isolate d.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-11 LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the inte rfac e h as bee n c orrec tl y c onf igu red. W ait two m inu tes and run se lf-te st t o v erify . If a t es t lab el doe s n ot print, the re may be a hardwa re problem.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-12 TEST PRINT TROUBLESHOOTING Chapter pr ovides i nstruct ion on sp ecial prin ting to identify and resolv e specifi c print problems. HEX DUMP Allows t he operato r to determin e if there were proble ms in the do wnloading of data.
Unit 5 : Trou bleshooting GL408-412e Operator’s Manual 5-13 Figure 6-2, Sample T est Label NOTE: Th e only pri nt problem that t he following s ample te st label does not displ ay is fading of print ima ge from one side of the lab e l to the other .
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-1 MAINTENANCE • Cleaning Pro cedures • Replacemen t Procedu res • Adjus tment Proc edures.
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-2 CLEANING PROCEDURES Cleaning o f the printer is a n ece ss ary mai nte nan ce ac tiv ity to ens ure p rint qual ity an d lo nge r p rinte r lif e. T he re are tow basic types of c leaning i nvolved ; the remova l of lo ose debris and the r emoval o f residue.
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-3 REPLACEMENT PROCEDURES This ch apter provi des in-depth instruct ion on all pri mary compon ent and asse mbly rep lacement, in add ition to mos t seconda ry compo nents.
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-4 FUSE REPLACEMENT The fuse is wired to th e power re ceptacle and protects the printe r from pow er surges from the el ectrical sou rce. If a surge of electricit y reaches the fuse, its fili ment will m elt cre ating a disr uption o f the flow .
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-5 MEDIA PLATEN ROLLE R RE PLACEMENT The media platen roller is consider ed to be a high-wear co mponen t due to constant treadin g of the print medi a against its co ntact surface .
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-6 ADJUSTMENT PROC EDURES This ch apter cover s all of the printer and printer acce ssory ad justments .
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-7 PRINT H EAD BALANCE ADJUSTMEN T Print head bala nce is th e equa lizatio n of pre ssure aga inst the platen roller fr om one end to th e opposi te.
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-8 PRINT HE AD PRESS URE Print Hea d Press ure allows for the pri nt head to be adjusted to acco mmodate different med ia type s (thic kness es). The pr essure se tting lev er is tw o posiit on (normal and high) .
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-9 PRIN T H EAD A LIGN MENT Print h ead posit ion has a direct impact on pr int qual ity. The pr int head must be p arallel wi th the plat en rolle r for the printed i mag e to be cons is ta nt ac ross the labe l.
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-10 RIBBON GUIDE ALIGNMENT If the pr in t r ibbo n is not spr e ad sm ooth ly o ver the p rint hea d when it m akes c on tac t w ith the m edi a, prin t v oi ds will occur at the point of the r ibbon fold.
Unit 6 : M ain ten a n c e GL408-412e Operator’s Manual 6-11 RIBBON ROLLER ALIGNMENT If the pr in t r ibbo n is not spr e ad sm ooth ly o ver the p rint hea d when it m akes c on tac t w ith the m edi a, prin t v oi ds will occur at the point of the r ibbon fold.
Ein wichtiger Punkt beim Kauf des Geräts SATO GL4XXE (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie SATO GL4XXE noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für SATO GL4XXE - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von SATO GL4XXE reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über SATO GL4XXE erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon SATO GL4XXE besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von SATO GL4XXE verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit SATO GL4XXE. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei SATO GL4XXE gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
