Benutzeranleitung / Produktwartung 2030 des Produzenten Avaya
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IP Office 2030 & 2050 T elephone User Guide 40DHB0002UKAG Issue 7c (17 th May 2004).
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2030 & 2050 Telephone User Guide Page i IP Office 40DHB0002UKAG Issue 7c (17th May 2004) T able of Content s The 2030 & 2050 Ph one .......................................................................................................... ... 1 Introduction to the 2030 and 2050 Phones .
Table Of Contents 2030 & 2050 Telephone User Guide Page ii IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Setting Up a DSS Key ........................................................................................................... ..........
2030 & 2050 Telephone User Guide Page 1 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone. • 2050: Phone with handsfree operation, DSS keys and BLF status lamps (see DSS Keys for more information).
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 2 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Tones & Ringing The phone uses various tones and rings to indicate events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc.
The 2030 & 2050 Phone 2030 & 2050 Telephone User Guide Page 3 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Notes for Notes for INDeX Users This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya INDeX telephone system.
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2030 & 2050 Telephone User Guide Page 5 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring The system can bar you from dialling particula r numbers or types of number (e.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 6 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Making External Calls The system may apply call barring to some or all exte rnal numbers. You can also lock your phone or bar it by wrong passcode entry (see The Phone Passcode ).
2030 & 2050 Telephone User Guide Page 7 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) S peed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials : Ask your System Administrator for a list. Note that call barring may still apply.
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2030 & 2050 Telephone User Guide Page 9 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue.
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2030 & 2050 Telephone User Guide Page 11 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use.
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2030 & 2050 Telephone User Guide Page 13 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 14 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Create a Conference Call During a call, you can add callers to create a conference of up to 64 calls in total. This option is not supported on all systems.
2030 & 2050 Telephone User Guide Page 15 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 16 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Answering Other Extensions - Call Pickup Your extension can store a pickup group number. If an extension in your pickup group rings, then the z PICKUP option appears.
Answering Calls 2030 & 2050 Telephone User Guide Page 17 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Answering a Call Waiting If your phone has call waiting in use, then when someone else calls you during a call, the display will flip between details of your current call and the waiting caller.
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2030 & 2050 Telephone User Guide Page 19 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) T ransfer , Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 20 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Parking Calls (Park and Ride) You can retrieve parked calls at any other ext ension on the system. Your phone displays calls you parked by a flashing z -symbol next to the line number.
2030 & 2050 Telephone User Guide Page 21 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Diverting Calls Setting Divert Numbers You can set separate divert numbers for All (also called Forward Unconditional) and for On Busy/No Answer. Note that divert on no answer does not work if you also have voicemail.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 22 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Switching Divert All On/Off When divert all is on, a z -appears above the DIVERT key. You also hear broken dial tone if you lift the handset or press ANSWER RELEASE but you can still make calls.
Diverting Calls 2030 & 2050 Telephone User Guide Page 23 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Displaying an Absence Message You can select an absence message to display on your phone. The absence message then also displays on suitable display phones that call you even if they are then diverted to another extension or voicemail.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 24 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Remote Forwarding Forward allows you to remotely set your phone to divert. To set a forward : 1. Press PROGRAM and then z FORWARD . 2. The display shows FORWARD FROM ? .
2030 & 2050 Telephone User Guide Page 25 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can store an extension number (or group number for paging).
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 26 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) BLF Status Lamps The DSS keys on the 2050 incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key.
2030 & 2050 Telephone User Guide Page 27 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Manager-Secret ary W orking Using Soft DSS Keys The system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other.
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2030 & 2050 Telephone User Guide Page 29 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Manager-Secret ary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: • How many Soft DSS keys do y ou w ant ? Half-line mode supports up to 4 keys.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 30 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you c an have; 4 in half-line mode or 2 in full-line mode.
Manager-Secretary Setup 2030 & 2050 Telephone User Guide Page 31 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Changing the Soft DSS Usage When using Soft DSS Keys to make a call, the usage setting of the two phones determines the type of call that occurs.
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2030 & 2050 Telephone User Guide Page 33 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume : 1. Press PROGRAM and then z RINGER . 2. Enter the phone's passcode (see The Phone Passcode ).
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 34 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Setting a Ringer Step If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step.
2030 & 2050 Telephone User Guide Page 35 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Other Features Group Your phone can be included in a group of phones. When 'in group', you receive calls made to the group number. The group's type sets the order in which members ring.
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2030 & 2050 Telephone User Guide Page 37 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial its four-digit passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 38 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Language Controls The system allows you to select which language to use for the phone's display. To change the phone's display language : 1.
2030 & 2050 Telephone User Guide Page 39 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) V oicemail Voicemail & Visual Voice The 2050 and 2030 telephones display a z VOICE option if your system has an IP Office voicemail installed • Voicemail Pro or Voicemail Lite: IP Office supports two voicemail systems.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 40 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Leaving a Message You can use voicemail to leave a message directly in a mailbox. 1. Press z VOICE and then z MESSAGE . 2. Dial the extension or group required and press z MESSAGE again.
Voicemail 2030 & 2050 Telephone User Guide Page 41 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Changing Your Mailbox PIN Code When accessing voicemail from your own extensi on you do not normally need to enter your mailbox code. (Your System Administrator can arrange it if required, for example, if your extension is in a public area.
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 42 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Voicemail Controls As well as displayed controls, you can use a number of control available to all IP Office voicemail users. These are: • To switch voicemail on, dial *18 .
2030 & 2050 Telephone User Guide Page 43 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Index 4 4-digit passcode 39 A A/A 33 Abbreviated dialling 7 Absence Message Displaying 25 Absence Message .
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 44 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Dial *14*N 25 Dial ahead 19, 20 Dial ahead during call 20 Dial ahead during 20 Dial N.
Index 2030 & 2050 Telephone User Guide Page 45 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Leave message 11 Leaving Message 5, 11, 42 Leaving 5, 11, 42 Leaving a Message 11, 42 Letter keys 6 .
2030 2050 User Guide 2030 & 2050 Telephone User Guide Page 46 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) TIMEOUT 36 VOLUME 35 RINGER 2, 35, 36 Ringer Controls 2 Ringer On/Off Switching 35 Ri.
Index 2030 & 2050 Telephone User Guide Page 47 IP Office 40DHB0002UKAG Issue 7c (17th May 2004) Performance figures and data quoted in this docum ent are typical, and must be specifically confirmed in writing by Avaya before they becom e applicable to any particular order or contract.
Ein wichtiger Punkt beim Kauf des Geräts Avaya 2030 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Avaya 2030 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Avaya 2030 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Avaya 2030 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Avaya 2030 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Avaya 2030 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Avaya 2030 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Avaya 2030. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Avaya 2030 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
