Benutzeranleitung / Produktwartung SDE3004 des Produzenten Samsung
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4 CHANNEL DVR User Manual SDE-3004.
Copyright © 20 1 2 Sa ms ung T e chwi n Co., Lt d. Al l rig ht s res er ve d. Tr a d e m a r k is the re giste red lo go of S amsung Techw in Co., L td.
English _3 OVERVIEW IMPORT ANT SAFETY INSTRUCTIONS Read these operating instructions carefully befor e using the unit. Follow all the safety instructions listed below . Keep these operating instructions handy for future r eference. 1) Read these instructions.
4_ overview over view CAUTION RISK OF ELECTRIC SHOCK. DO NO T OPEN CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE P ARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. This symbol indicates that dangerous voltage consisting a risk of electric shock is pr esent within this unit.
English _5 OVERVIEW BEFORE ST ART This user manual provides Information for using the DVR such as brief intr oduction, part names, functions, connection to other equipment, menu setup, etc. Y ou have to keep in mind the following notices : • SAMSUNG retains the copyright on this manual.
6_ overview over view CONTENTS OVERVIEW 3 3 Important Safety Instructions 5 Before Start 6 Contents 8 Features 10 Part Names and Functions (Front) 11 Part Names and Functions (Rear) 12 Remote Control .
English _7 OVERVIEW SEARCH & PLA Y 60 60 Search 63 Playback WEB VIEWER 65 65 Introducing W eb Viewer 66 Connecting Web Viewer 67 Using Live Viewer 71 Using Search Viewer 75 Viewer Setup 85 Abo.
8_ overview over view FEA TURES The DVR employs H.264 video encoding for 4 channel inputs and audio encoding for 1 channels while simultaneously supports hard disc r ecording and playback. These DVRs also supports network connectivity , providing r emote monitoring from a r emote PC transferring video and audio data.
English _9 OVERVIEW Standards Appr ovals M This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
10_ overview over view P ART NAMES AND FUNCTIONS (FRONT) Part Names Functions USB Port Connects the USB devices. b Remote Control Receiver Input the remote control signal. c LED Indicator Power LED : Displays the power ON/OFF status. REC : Lights on when recording is in progress.
English _11 OVERVIEW P ART NAMES AND FUNCTIONS (REAR) Part Names Functions CAMERA IN Video Signal input ports (BNC type connector). b VIDEO OUT Video Signal Output Port (RCA jack). c AUDIO IN Audio input signal port (RCA jack, CH1). NETWORK NETWORK connector port.
12_ overview over view REMOTE CONTROL Using the Numeric buttons 1. Press any button among 1 to 4. 2. Move to the selected channel number . Changing the Remote Control ID 1. Press the ID button of the r emote control and check the ID displayed on the DVR scr een.
English _13 CONNECTING WITH OTHER DEVICE INST ALLA TION Please take note of the followings before using this product. • Do not use the DVR outdoors. • Do not spill water or liquid in the connection part of the product. • Do not impose the system to excessive shock or force.
14_ connecting with other device connecting with other device CONNECTING THE USB 1. By factory default, a USB port is provided for external connection.
English _15 CONNECTING WITH OTHER DEVICE Connecting with DVR Installing the camera The camera can be installed on the wall, ceiling, shelf or a desired position using the pr ovided bracket. 1. Select a position where you want to install the camera.
16_ connecting with other device connecting with other device Adjusting the Camera Bracket 1. Choose an installation site that can sufficiently support the weight of the equipments to be installed. 2. Attach the camera bracket to the wall using the supplied screws (M3.
English _17 CONNECTING WITH OTHER DEVICE CONNECTING THE NETWORK Connecting to Network through Ethernet (10/100BaseT) Connecting to the Network using the router 1 2 3 4 G 1 COM G ALARM IN ALARM OUT.
18_ connecting with other device connecting with other device Connecting to Internet through ADSL 1 2 3 4 G 1 COM G ALARM IN ALARM OUT NETWORK USB CONSOLE VGA AUDIO IN AUDIO OUT VIDEO OUT DC 12V INTER.
English _19 LIVE GETTING ST ARTED Starting the system 1. Connect the power cable of the DVR to the wall outlet. M It takes about 10 seconds to display the start screen after booting. 2. Y ou will see the initialization screen. The initialization process will last about 1 minute.
20_ live live Login T o access a DVR or restricted menu, you should have logged in to the DVR. 1. In live mode, right-click any area of the scr een. Y ou will see the context sensitive menu as in the right figure. 2. Click < Login >. The login dialog appears.
English _21 LIVE LIVE SCREEN CONFIGURA TION Icons on the Live Screen Y ou can check the status or operation of the DVR with the icons on the live screen. Name Description Current Date , Time Displays the current time and date. b Login Information When you are logged in, the “ LOG ON ” icon will be displayed.
22_ live live Error Information • If the internal HDD is not connected, the “NO HDD”( ) message will appear; if there occurs a pr oblem, you will see the “HDD F AIL”( ) message in the top left corner . In this case, make sure you contact the service center for assistance as this may cause a failure of r ecording, playback or backup.
English _23 LIVE Menu Description Scene Mode Refer to “ Live Mode ”. (Page 25 ) b Spot Out Refer to “ Spot Out ”. (Page 27 ) c Audio On/Off Refer to “ Audio ON/OFF ”. (Page 28 ) Freeze Refer to “ Freeze ”. (Page 28 ) Stop Alarm Stops the alarm output and the event monitoring.
24_ live live View the Launcher Menu The Launcher menu appears on the bottom of the live screen. 1. In Live mode, right-click to display the context menu and select < Show Launcher >. 2. Move the cursor to the bottom and click a desired item in the Launcher menu.
English _25 LIVE LIVE MODE Displays 4 live video images in 3 differ ent modes. Switching the screen mode T o switch the split mode, select a screen mode in the launcher menu, or right-click to select a screen mode in the context menu. Press the [ MODE ] button on the r emote control to switch the mode in the sequence of the launcher menu items.
26_ live live Channel Setting Y ou can display the channel in a desired ar ea of a split screen. 1. Click a camera name to display a channel list where you can select a dif ferent channel. 2. Select a desired channel and click it. The current channel will be switched to the selected one.
English _27 LIVE SPOT OUT The Spot Out monitoring is independent of the Live mode, which monitors a specific channel through the Spot Out port. Selecting a Spot Out mode 1. In Live mode, right-click any area on the scr een. The Live menu appears. 2.
28_ live live AUDIO ON/OFF Y ou can turn the sound on/off the CH1 in Live mode. AUDIO ON/OFF in Single mode Click the audio icon ( ) on the screen, or pr ess the [ AUDIO ] button on the remote contr ol to turn it on/off.
English _29 LIVE Ex : If you set < Event Display > to 5 seconds, and the second event occurs in CH 2 within the set time after the first event occurred in CH 1. M Press the [ ALARM ] button to reset the alarm settings and to release the event mode.
30_ using the DVR Y ou can setup the system properties, devices, and options for recording, event, backup and network. SYSTEM SETUP Y ou can setup Date/Time/Language, Permission, System Properties and Log.
English _31 USING THE DVR - Time Server : Enter an IP or URL addr ess of the time server . - Last Sync Time : Displays the most r ecent synchronization time fr om the selected time server . - Activate as Server : Set to < Use > to allow the DVR to act as a Time Server for other DVRs.
32_ using the DVR using the DVR Permission Management Y ou can set permissions of each user over the DVR's specific function and settings. Setting the Administrator Y ou can set and change Administrator’ s ID and password. The administrator can use and set all menu items and functions.
English _33 USING THE DVR Setting the Group Y ou can create user gr oups and setup permissions for those user groups. Y ou can register a user for each gr oup in < User >.
34_ using the DVR using the DVR T o restrict the user permissions If the admin restricts all permissions of an added gr oup, the users belonging to that group can access only the default minimum menus and can change the user’ s own password only . 1.
English _35 USING THE DVR Setting the User Users can be added only if a group was cr eated in < Group > menu. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < System > window to move to < Permission Management >, and press [ ENTER ] button.
36_ using the DVR using the DVR • Manual Input of ID : Prompts you to enter the user ID manually for the login process. - Checked ( ) : Encloses the registered user IDs with the [ ] symbols. Use the virtual keyboard to enter the user ID. 4. When the permission setup is done, press < OK >.
English _37 USING THE DVR • Updating the Software 1. Connect a device storing the software to be updated. (It may take about 10 seconds to recognize the device.) Upgradeable devices include USB memory and network device. T o update the network, the current DVR should have been connected to the network.
38_ using the DVR using the DVR Settings Y ou can copy and import the DVR settings by using a storage media. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < System > window to move to < System Management >, and press [ ENTER ] button.
English _39 USING THE DVR Event Log Event log shows recor ded events on alarms, motion detections and video loss. It also shows the log and its timestamp. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < System > window to move to < Log Information >, and press [ ENTER ] button.
40_ using the DVR using the DVR SETTING THE DEVICE Y ou can setup Camera, Storage Device, Remote Device and Monitor . Camera Setting the Camera Y ou can set Video, Audio, Channel Name and Dwell Time of a Camera. Using the mouse may help make setup easier .
English _41 USING THE DVR • CH Name : Up to 15 characters including blanks are allowed. (The first character should not be empty .) Refer to “ Using Virtual Keyboard ”. (Page 32 ) • SEQ-Dwell Time : Y ou can set the dwell time between channels for the Live screen and Spot Out.
42_ using the DVR using the DVR Formatting Y ou can format a storage device. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Device > window to move to < Storage Device >, and press [ ENTER ] button.
English _43 USING THE DVR HDD Alarm Y ou can set alarm settings for HDD defects such as Check Alarm Output Port, Replace Alarm Output Port, and its duration. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Device > window to move to < Storage Device >, and press [ ENTER ] button.
44_ using the DVR using the DVR Monitor Y ou can select which item(s) to be displayed on the screen. Setting the Monitor Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Device > window to move to < Monitor >, and press [ ENTER ] button.
English _45 USING THE DVR Setting the Spot Out Y ou can set the DVR to output information / video apart from the monitor out. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Device > window to move to < Monitor >, and press [ ENTER ] button.
46_ using the DVR using the DVR SETTING THE RECORDING Y ou can setup scheduled recor ding, event recor ding and other recor ding related settings. Recording Schedule Make your reservation on a date and time to schedule the r ecording on specified time.
English _47 USING THE DVR Recording Color T ags Color Function Description White No Recording No schedule / event recording Orange Continuous Scheduled r ecording only Blue Event Event recor ding .
48_ using the DVR using the DVR Setting Event Recording Pr operties Y ou can set each channel’ s resolution, quality and fps for event recor dings. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Record > window to move to < REC Quality & Resolution >, and press [ ENTER ] button.
English _49 USING THE DVR SETTING THE EVENT Y ou can set recor ding options for motion and video loss event. Motion Detection Y ou can set target detection region and motion, as well as the alarm signal output. When the motion detection region is set, it detects motion within the ar ea.
50_ using the DVR using the DVR Setting the Motion Detection Area Select < Motion Region >. When “ Motion Region ” window appears, select a channel for detection and set the area of motion detection.
English _51 USING THE DVR Alarm Schedule Y ou can set the conditions and operating hours for scheduled alarms. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Event > window to move to < Alarm Schedule >, and press [ ENTER ] button.
52_ using the DVR using the DVR BACKUP Y ou can check the backup device and set the backup schedule by channel or by time. The product only supports external HDD of USB memory and USB type. (Page 89 ) Setting the Backup Y ou can backup the desired data to a connected device.
English _53 USING THE DVR 5. When the backup setup is done, press < OK >. If no available device is recognized for backup, < OK > button is not activated. J The application may slow down during the backup. Y ou can switch to the menu screen during the backup in operation, but playback of data is not available.
54_ using the DVR using the DVR • IP , Gateway , Subnet Mask, and DNS - For < Static IP > : Y ou can directly input IP address, Gateway , Subnet Mask and DNS. - For < Dynamic IP > : IP address, Gateway , and Subnet Mask are set automatically .
English _55 USING THE DVR Connecting and Setting the Network Networking may differ fr om the connection method, check your environment befor e setting the connection mode. When no router is used • Static IP mode - Internet connection : Static IP ADSL, leased line, and LAN environments allows connection between the DVR and remote user .
56_ using the DVR using the DVR When a router is used J T o avoid IP address conflict with the DVR's static IP , check followings : • Setting the DVR with a static IP - Internet connection : Y ou can connect the DVR to a router which is connected to an ADSL/Cable modem or a router in a Local Ar ea Network (LAN) environment.
English _57 USING THE DVR DDNS Y ou can set the DDNS site for a remote user’ s network connection. Using the mouse may help make setup easier . 1. Use the up/down buttons ( ) in < Network > window to move to < DDNS >, and press [ ENTER ] button.
58_ using the DVR using the DVR Mailing Service Y ou can send an e-mail to a DVR-register ed user at a specific time interval, or if an event occurs. M If an event occurs with a channel where the .
English _59 USING THE DVR Group Setting Y ou can set the group to whom the e-mail is sent, and specify the permission for each gr oup. Y ou can add recipients for each gr oup in the < Recipient > menu item. The recipient is set separately fr om the DVR user group.
60_ search & play SEARCH Y ou can perform the search for r ecorded data by the time or by the sear ch criteria such as an event. Y ou can access the < Search > menu dir ectly in Live mode. 1. In Live mode, right-click any area of the scr een.
English _61 SEARCH & PLA Y • Zoom In : The map enlarges in detail. It will switch in the sequence of 24 hours - 16 hours - 8 hour - 4 hours. • Zoom Out : The map will switch in the reverse or der of the detailed mode above. It will switch in the sequence of 4 hours - 8 hour - 16 hours - 24 hours.
62_ search & play search & play Motion Search If a motion is detected in each channel, you can set a desired ar ea to perform the search. Y ou can use the mouse to select the related items. 1. Select < Motion Search > in the < Sear ch > menu.
English _63 SEARCH & PLA Y PLA YBACK Play Y ou can play data stored in the HDD and backup a desir ed portion of the data. Using the mouse may help make setup easier . 1. In Live mode, click < Play > in the right-click menu or < > in the launcher menu, or press the Play button on the remote contr ol.
64_ search & play search & play Using the Playback Button Part Names Functions Play Timeline Indicates the current playback point, and can be used to move. b Skip Backward Moves backward by unit time. c Backward Fast Play Used for quick backward search while in Play .
English _65 WEB VIEWER INTRODUCING WEB VIEWER What is Web Viewer? Web Viewer allows r emote access to your DVRs. Y ou have access to live video, archived video etc. PRODUCT FEA TURES • Remote access from a standar d browser • Supports 1, 4 camera viewing formats (maximum of 4 cameras in the list).
66_ web viewer web viewer CONNECTING WEB VIEWER 1. Open your web browser and type the IP addr ess or URL of DVR into the URL address box. M The basic URL of the DVR is as following in case of MAC address : http://www .samsungipolis.com/User ID Y ou can also use registered URL which setups up in the Setup menu of your DVR.
English _67 WEB VIEWER 5. Y ou may have “ Windows Security Alert ” that attempts to block this with the Windows Firewall. In that case, click < Unblock > to start W eb Viewer . 6. Installation is complete. Now you can see the main screen of Live Viewer .
68_ web viewer web viewer OSD INFORMA TION DISPLA Y The channel number , video size, and IP address of the connected DVR are displayed. b The current date and time will be displayed accor ding to the selected time information display setting < DVR Time > or < PC Time >.
English _69 WEB VIEWER CONNECTED DVR This displays the IP address and the status of the connecting DVR. M Connection failure message No Response : Appears when the DVR does not respond. Access Denied : Appears when the maximum number of users is exceeded.
70_ web viewer web viewer SA VING THE LIVE SCREEN ON THE PC • CAPTURE : Saves the current scr een into a BMP or JPEG file. M The default saving path is “C:Program FilesSamsungDvr Web ViewerSnapShotLive”. T o change the saving path, click < SA VE P A TH ( )> button and then select the path you want.
English _71 WEB VIEWER USING SEARCH VIEWER The Search Viewer scr een consists of following : This displays the IP address and the model name of the connected DVR. b There ar e 4 tabs available: < LIVE >, < SEARCH >, < SETUP >, < ABOUT >.
72_ web viewer web viewer SPLIT -SCREEN Y ou can change the split mode by clicking each number icon. • Click < > button. The screen displays the selected camera connected to the DVR in “ SINGLE MODE ”. • Click < > button. The screen displays the selected camera connected to the DVR in “ QUAD MODE ”.
English _73 WEB VIEWER SA VING THE LIVE SCREEN ON THE PC • CAPTURE : Saves the current scr een into a BMP or JPEG file. M The default saving path is “C:Program FilesSamsungDvr Web ViewerSnapShotSearch”. T o change the saving path, click < SA VE P A TH ( )> button and then select the path you want.
74_ web viewer web viewer SEARCHING THE RECORDED VIDEO IN THE CALENDAR If the video data has been recor ded on a date, the date is distinguished in green. If you click the date, the r ecorded video information is displayed in the time line. When you click < T oday >, it will be synchronized with the system time (date) of the current PC.
English _75 WEB VIEWER CONTROLLING PLA YBACK Fast Backward : Reverse-plays faster(2x~64x). b Reverse Play : Performs Reverse Play . c Play : Performs playback. Fast Forwar d : Plays faster(2x~64x). Go to First : Moves the beginning time of recor ded video in the time line.
76_ web viewer web viewer • Time Synchronization Setup Set the time synchronization. • Display Date Format : Set the date type. Time : Select a time format to display on the screen. • DST (Daylight Saving Time) DST is displayed an hour ahead of the standard time of the time zone.
English _77 WEB VIEWER • Group Users are classified into gr oups and the permission can be set according to the gr oup. First of all, add a group. • User Y ou can add, change or remove a user or users. • Setup Y ou can set the user permission.
78_ web viewer web viewer Device Y ou can check a list of devices that are connected to the DVR and configur e the necessary settings. Click < Device > in the menu screen. For more information, r efer to “ Setting the Device ”. (Page 40 ) Camera • Camera Y ou can configure the settings of the camera that is connected to the DVR.
English _79 WEB VIEWER Remote Device Specify the use of remote contr ol and the remote contr ol ID so that you can synchronize with the DVR. Monitor • Monitor Y ou can configure the monitoring scr een settings and set the output system.
80_ web viewer web viewer Record For more information, r efer to < Setting the Recording >. (Page 46 ) Recording Schedule If you set a recor ding schedule for a specific date and time, the recor ding will start at that specific time. - Apply to All CH : Click < Apply to All CH > to display the confirmation window .
English _81 WEB VIEWER REC Quality & Resolution • Standard/Event Y ou can set the resolution, frame rate and r ecording quality for each channel. Record Option Y ou can set the Disk End Mode. Event For more information, r efer to < Setting the Event >.
82_ web viewer web viewer • Motion Region Set the target motion detection area Video Loss Detection Y ou can set the alarm output time if a video loss occurs. Alarm Schedule Y ou can schedule the alarm output according to the day of the week and the time.
English _83 WEB VIEWER Network For more information, r efer to < Network Configuration >. (Page 53 ) Connection A remote user can access the DVR via the network to check the current mode and the IP addr ess. • Connection Y ou can set the network connection route.
84_ web viewer web viewer Mailing Service Y ou can specify the SMTP server that sends a mail if an event occurs and set the recipient gr oup and users. • SMTP Y ou can set the server that sends mails and specify if you use the authentication process.
English _85 WEB VIEWER ABOUT Click < ABOUT >. Displays the model name of connected DVR and the version of Web Viewer . MOBILE VIEWER What is Mobile Viewer? iPOLIS mobile is smartphone applic.
86_ backup viewer SEC BACKUP VIEWER Y ou can play a file that is backed up in the format of SEC. Backup in the format of SEC will involve in generating two files: one for the backup data and one for the viewer . If you run the backup file viewer , the backup data file will be automatically played.
English _87 BACKUP VIEWER Name Description Audio / A toggle button. Each time you press this button, the audio output will toggle between activated and deactivated. Y ou can adjust the volume level from 0 to 100. b Screen Printout Saves the current screen as an image file.
88_ appendix appendix PRODUCT SPECIFICA TION (CAMERA) Item Details SEB-1020R N SEB-1020R P Electrical Input Voltage DC 12V Power Consumption 3W Video Imaging Device 1/3.6’ ’ OV7959 Color CMOS T otal Pixels P AL: 668(H) x 528(V) NTSC: 648(H) x 488(V) Scanning System Interlace Synchronization Internal Frequency H : 15,734 Hz H : 15,625 Hz V : 59.
English _89 APPENDIX PRODUCT SPECIFICA TION Design and specifications are subject to change without prior notice. Item Details Video Inputs 4 composite video 0.
90_ appendix appendix Item Details Interface Monitors VGA Analog RGB 1024x768 resolution (BNC or VGA selected in booting.) HDMI – Main Composite BNC, 1 Vp-p, 75 ohm Spot Composite – Loop Outputs – Audio Inputs/Output 1 Line in(CH1) / 1 line out Compression G.
English _91 APPENDIX DEF AUL T SETTING This returns the factory default settings. The settings are made as follows; • Use System/Load Factory Default in MENU The default password can be exposed to a hacking thread so it is recommended to change the password after installing the product.
92_ appendix appendix Category Details Factory Default Recording Recording Schedule Channel 1 Event Event Record Duration PRE Event OFF POST Event 1 min REC Quality/ Resolution Normal Recording Resolu.
English _93 APPENDIX Category Details Factory Default Network Connection Mode Connection Connection Mode Static IP Bandwidth 2Mbps IP 192.168.1.200 Gateway 192.
94_ appendix appendix TROUBLESHOOTING Symptom Countermeasures The system does not turn on and the indicator on the front panel does not work at all. Check if the power supply system is properly connected. Check the system for the input voltage from the power source.
English _95 APPENDIX Symptom Countermeasures I have connected an external storage device (external SA T A HDD) to the DVR but the DVR seems not to recognize it. See the compatibility list of external storage devices to check if the connected device is supported by the DVR.
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Wenn Sie Samsung SDE3004 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Samsung SDE3004 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Samsung SDE3004 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Samsung SDE3004 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Samsung SDE3004 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Samsung SDE3004 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Samsung SDE3004. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Samsung SDE3004 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
