Benutzeranleitung / Produktwartung B2430HD des Produzenten Samsung
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SyncMaster B1930HD / B2030HD / B2230HD / B2330HD / B2430HD LCD TV Monitor User Manual The colour and the appearance may differ depending on the product, and the specificat ions are subject to change without prior notice to improve the performance.
Table Of Contents MAJOR SAFETY PRECAUTIONS Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Safety Precautions .
Contact SAMSUNG WORLDWI DE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Correct Disposal . . . . . . . . . . . . . . . . . . . . . . .
Major Safety Precautions 1-1 1 Major Safety Precautions 1-1 Before You Start Icons used in this manual Using this Manual • The contents of this manual are subject to change without prior notice for performance improvement. • Make yourself fully aware of the safety precautions before using this product.
1-1 Major Safety Precautions Copyright Notice Copyright ©2010 Samsung Electronic s Co., Ltd. All Rights Reserved. The copyright of this manual is reserved by Samsung Electronics, Co.
Major Safety Precautions 1-2 1-2 Care and Maintenance External Surface a nd Screen Maintena nce Securing the Installation Space • Keep the required distances between th e product and other obj ects (e.
1-3 Major Safety Precautions 1-3 Safety Precautions Icons used for safety precautions Meaning of Signs Power Related The following images are for your reference and may differ depending on models and coun tries.
Major Safety Precautions 1-3 Caution Installation Related Warning Avoid unplugging the power plug while the product is operating. • Otherwise, it may damage the product due to electric shock. Make sure to use only the power cord sup- plied by our company.
1-3 Major Safety Precautions Caution Cleaning Related Warning Avoid installing the product where children may reach it. • If a child touches the product, the product may fall and this may result in injury. • Since the front part is heavier, instal l the product on a flat and stable surface.
Major Safety Precautions 1-3 Caution Usage Related Warning Avoid spraying cleansing agent directly onto the product. • This may result in discoloration or cracking of the exterior of the product or the panel coming off. When cleaning the product, disconnect the power cord and clean the product with the supplied cleaning cloth.
1-3 Major Safety Precautions Caution Avoid moving the product by pulling the power cord or an tenna cable. • Otherwise, it may result in electric shock, fire or a pr oblem with the product due to damage to the cable. When a gas lea k occurs, do not touc h the product or the power plug and ventilate immediately.
Major Safety Precautions 1-3 Maintaining the Correct Post ure when Using this Product Keep the small acce ssories in a loca tion out of the reach of children. Take care when adjusting the angle of the product or the height of the stan d. • If your hand or finger is caught, you may be injured.
2-1 Installing the Product 2 Installing the Product 2-1 Package Contents • Unpack the product and check if all of the following contents have been includ ed. • Store the packaging box in case you need to move the Product later. • If any items are missing, contact your dealer.
Installing the Product 2-2 2-2 Installing the Stand Before assemb ling the product, pla ce the product down on a flat and stable surface so that the scre en is facing downwards. Insert the Stan d Connector into the Stand Ba se in the direction shown by the figure.
2-2 Installing the Product The colour and the appearance may differ depending on the pr oduct, and the specifications a re subject to change without prior notice to improve the performance. Hold the main body of the product wi th your ha nd as shown by the figure.
Installing the Product 2-3 2-3 Removing the Stand Before removi ng the stand, place the product down on a fl at and stable surface so that the screen face s downwards. The colour and the appearance may differ depending on the pr oduct, and the specifications a re subject to change without prior notice to improve the performance.
2-4 Installing the Product 2-4 Attaching a Wall Mount/Desktop Stand Attaching a Wall Mount/De sktop Stand(not supplied) This product provides a stand mount of 75 m m x 75 mm (2 .95 x 2.95 inches) that complie s with the VESA specifications. : Wall/Desktop Stand Mount : Wall mount kit/desktop stand (not supplied) 1.
Installing the Product 2-5 2-5 Connecting to a Computer 1. Connect the product to a PC depending on the video outpu t supported by the PC. The connecting pa rt may differ depen ding on the p roduct model .
2-5 Installing the Product • Connect the [HDMI(DVI) IN] port of the product to the HDMI port of the PC with the HDMI cable. 2. Connect the [HDMI/PC/DVI-D AUDIO IN] port on the re ar side of the monitor to the sound card of the PC. 3. To use the monitor, connect the power cable to a power outlet and the [POWER] port on the monitor.
Installing the Product 2-5 • You may enjoy clear and quali ty sound from the computer soun d card using the monito r's speakers. (You don't n eed to install separate speakers for yo ur computer.
2-6 Installing the Product 2-6 Using it as a TV You may view television programs on the moni tor if it is connec ted to an antenna or cable system without installing any separat e TV reception hardware or software on your computer. 1. Connect the cable or TV antenna cable to the [A NT IN] port on th e rear side of the monito r.
Installing the Product 2-7 2-7 Connecting an HDMI cable 1. Connect the HDMI OUT port of the AV device (Blu-Ray/DVD/Cable/S atellite box) to th e [HDMI(DV I) IN] terminal of the monitor using the H DMI cable. 2. Press the [SOURCE] button at the front of the monitor or on the remote control to select <HDMI> mode.
2-8 Installing the Product 2-8 Connecting Using a n HDMI to DVI Cable 1. Connect the DVI output terminal of an external device to t he [HDMI(DVI) IN] terminal of the monitor using a n HDMI to DVI cable.
Installing the Product 2-9 2-9 Connecting a Component cable 1. Connect the VIDEO OUT port of the AV device (DVD/VCR/ Cable/Satellite box) to the [COMPONENT IN / AV IN [P R , P B , Y/ VIDEO]] input ports using a component video cable [P R , P B ,Y]. 2.
2-10 Installing the Product 2-10 Connecting AV Devices 1. Connect the port of the AV device (DVD /VCR/Cable/Sa tellite box/Camcorder) to th e [COMPONENT IN / AV IN [R-AUDIO-L]] port of the product. 2. Connect the video output terminal of the AV device and the [COMPONENT IN / AV IN [Y/VIDEO]] of the monito r using a video cable.
Installing the Product 2-11 2-11 Connecting a Scart cable 1. Connect the [EXT(RGB)] port of the monitor to the DVD Player using a SCART jack. 2. When a Scart device is connected to your moni tor, the Source automatically chan ges to EXT. • Connect to the DVD Devices input if the device has a [EXT [RGB]] jack.
2-12 Installing the Product 2-12 Connecting COMMON INTERFACE To watch paid channels, the “C I or CI+ CARD” must be inserted. 1. If you don’t insert the "CI or CI+ CARD," some channels will display the message "Scrambled Signal".
Installing the Product 2-13 2-13 Connecting to an Amplifier Connect the [DIGITAL AUDIO OU T (OPTICAL)] terminal of your monitor to the optical input of your amplifie r using an optical cable. • If no sound is emitted from the monitor, you need to use an amplifier.
2-14 Installing the Product 2-14 Connecting Headphones Connect your headphone s to the Headphone conne ction terminal..
Installing the Product 2-15 2-15 Kensington Lock A Kensington Lock is an anti-the ft device that enables users to lock the pro duct so that they can safely use it in public locat ions.
3-1 Using the Product 3 Using the Product 3-1 Plug & Play Feature When the TV i s initially po wered on, basic settings proceed auto matically and subsequ ently. To return to the previous st ep, press the Red bu tton. 1. Press the [POW ER ] button on the remote control.
Using the Product 3-1 • If you have received a digital signal, the time will be set automa tically. If not, select <Manual> to set the cl ock. 8. The description for the conne ction method providing the b est HD screen quality is displaye d. Check the description and press the [ ] button .
3-2 Using the Product 3-2 Viewing the Control panel NUMBER ICON DESCRIPTION Power Indicator This light is lit when ope rating normally, and blin ks once when your adjustments are saved. For more information on the power-saving function, refe r to the power saving function in More Informa tion.
Using the Product 3-3 3-3 Remote Control The performance of the remote control may be affected by a TV o r other electronic devi ce operating near the produ ct, causing a malfuncti on due to interferen ce with the frequency. POWER Turns the product On/Off.
3-3 Using the Product Installing Batteries in the Remote Control 1. Lift the cover at the back of the remote control upward as shown in the figure. 2. Install two AAA size batteries. Make sure to match the +and - ends of the ba tteries with the diagram inside the compartment.
Using the Product 3-4 3-4 Teletext Feature Most television stations provide written information services via Teletext. The index page of th e teletext service gives you information on how to use the service. In addition, you can select various options to suit your requirements by using the remot e control buttons.
3-4 Using the Product Typical Tetetext page PART CONTENTS A Selected page number. B Broadcasting channel identity. C Current page number or search indications.
Using the Product 3-5 3-5 Using the Screen Adjustment Menu (OSD: On Screen Display) The Screen Adjustment Menu (OSD: On Screen Display) Structure Picture [PC / HDMI PC Timing] The default setting may .
3-5 Using the Product MENU DESCRIPTION MagicBright <MagicBright> is a featur e providing an opti mum viewing en vironment depending on the contents of the image you are watching. Current ly five different modes are ava ilable: <Entertain>, <Internet>, <Text>, <Dynamic Contrast> and <Custom>.
Using the Product 3-5 Contrast / Brightness / Sharpness You can use the on-screen menus to change the contra st and brig htness according to personal pref- erence. •< C o n t r a s t > Adjust the Contrast. • <Brightness> Adjust the Brightness.
3-5 Using the Product Picture [TV / Ext. / AV or Component / HDMI] Picture Options • <Colour Tone> The tone of the colour can be chang ed. • <Cool> - <Normal> - <Warm> - <Custom> • Available in <PC> mode only • Not available when <MagicBri ght> is <Dynamic Contrast>.
Using the Product 3-5 MENU DESCRIPTION Mode You can select the type of picture which best corresponds to your viewin g requirements. You can activate either <Dynam ic>, <Standard> or <Movie>. •< D y n a m i c > Selects the picture for high-definition in a bright ro om.
3-5 Using the Product Backlight / Contrast / Brightness / Sharp- ness / Co lour / T int (G/ R) Your product has several setting options th at allow you to control the picture quality. • <Backlight > Adjusts the brightness of LCD back light. •< C o n t r a s t > Adjusts the contrast level of the picture.
Using the Product 3-5 Advanced Settings Samsung‘s new TVs a llow you to make even more precise picture settin gs than previous models. See below to adjust detailed picture settings. <Advanced Settings> is avai lable in <Standard> or <Movie> mode.
3-5 Using the Product Picture Options • <Colour Tone> The tone of the colour can be chang ed. • <Cool> - <N ormal> - <Warm1> - <Warm2> Settings can be adjus ted and stored for each external device you have con nected to an input of the TV.
Using the Product 3-5 Sound Picture Options • <Digital Noise Filter > If the broadcast signal received by your TV is we ak, you can activate the Digital Noise Reduction feature to help reduce any static and gh osting that may appear on the screen.
3-5 Using the Product MENU DESCRIPTION Mode • <Sta ndard> Choose Standard for the st andard factory settings. • <Music> Choose Music when watching music videos or concerts. •< M o v i e > Choose Movie when viewing movies. • <Clear Voice > Emphasizes voice over other sounds.
Using the Product 3-5 Audio Description This is an auxiliary audi o function that provides an additi onal audio track for visually chal lenged per- sons. This function ha ndles the Audio Stream for the AD (Audio Description), when it is sent along with the Main audio from the broadcaster.
3-5 Using the Product Selecting the Sound Mode When you set to <Dual I-II> the current sound mode is displayed on th e screen. • If the stereo signal is weak and an automatic switching occurs, then switch to the mono. • This function is only activated in stereo sound signal.
Using the Product 3-5 Auto Store You can scan for the frequency ranges availa ble to you (and availability depends on your country). Automatically all ocated programme numbers may not correspond to actu al or desired programme numbers. If a channel is locked usi ng the <Child Lo ck> function, the PIN input window appears.
3-5 Using the Product Manual Store You can scan the frequen cy ranges available on your television in your area and store all th e chan- nels found manually. If a channel is l ocked using the < Child Lo ck> function, the PIN input window appears.
Using the Product 3-5 Guide The EPG (Electron ic Programme Guide) information is provided by broadcasters. Usin g programme schedules provided by broadcasters, yo u can specif y programmes you want to watch in advance so that the channel automatically changes to the selected progra mme channel at the specified time.
3-5 Using the Product Channel Manager Delete or set favourite s channels and use the programme guide for digital broadcasts. Select a channel in the <Channe ls>, <My Channels> or <Scheduled> screen. • <Channels> Shows the channel list according to channe l type.
Using the Product 3-5 Setup Channel List T ransfer Imports or exports the channel map. You should conn ect a USB storage to use this function. • The PIN number input screen appears. Enter your 4 digit PIN number. • The default PIN number of a new TV set is 0-0-0-0.
3-5 Using the Product MENU DESCRIPTION Plug & Play This brings up the menu items that appeare d when you first plugged in the TV. Time • <Clock> Setting th e clock is n ecessary i n order to use the various timer features of the TV. • <Clock Mode> You can set up the current time manually or automatically.
Using the Product 3-5 • <Time r1 / Ti mer2 / Timer3> Three different on / off timer settings can be made. You must set the clock first. • <On Time> / < Off Time> Set the <Activate/Inactivate >, <Hour> and <Minute>.
3-5 Using the Product Language • <Menu Language> The language chosen affects only the languag e of the OSD. • <Teletext Language > You can set the Teletext language by selecting the language type . English is the default in cases where the se lected langua ge is unavailable in the broadcast.
Using the Product 3-5 Security • Before the setup screen appears, the PIN number input screen appears. Enter your 4 digit PIN number. • The default PIN number of a new TV set is 0-0-0-0. You can change the PIN by selecting <Change PIN> from the me nu.
3-5 Using the Product General • <Max. Power Saving> Conserve power by turning the monitor off when the PC is not used for a specified period. • <Off> - <On> Available in <PC&g.
Using the Product 3-5 Input PIP You can use the PIP feature to simultaneously watch the TV tuner and one extemal vi deo source. This product has one built-in tuner, which does n ot allow PIP to function in the same mode. • PIP Settings. • If you turn the TV off while watch ing in PIP mode and turn it on again, the PIP window will disappear.
3-5 Using the Product Application MENU DESCRIPTION Source List Use to select <PC>, <TV> or an external input source connected to the Monitor.Use to select the screen of your choice. You can use the [SOURCE] button on the re mote control. •< P C > → <TV> → <Ext.
Using the Product 3-5 Support MENU DESCRIPTION Self Diagnosis • <Picture Test> If you think you have a picture problem, perform t he picture test. Check the colour pattern on the screen to see if the problem still exists. •< Y e s > If the test pattern does not appear or the re is noise in the test pattern, select <Yes>.
3-5 Using the Product Software Upgrade • <By USB> Insert a USB drive containing the firmware upgr a de downloaded from sa msung.com into the TV. Please be careful n ot to disconnect the power or remove the USB dri ve while upgrades are being applied.
Using the Product 3-6 3-6 Media Play Connecting a USB Device 1. Turn on your TV. 2. Connect a USB device containing photo, music and/or mo vie files to the [USB] jack on the back of the TV. 3. When USB is connected to the TV, a popup window ap pears. Then you can select <Media Play>.
3-6 Using the Product • If the files are sorted by Basic View, up to 1000 files can be disp layed in each folder. • MP3 files with DR M that have been downloaded from a non-free site cannot be played.
Using the Product 3-6 Videos Playing Video 1. Press the or button to select <Videos>, then press the [ ] button in th e <Media Play> menu. 2. Press the button to select th e desired video in the file list. 3. Press the [ ] button or [ ] (Play) button.
3-6 Using the Product • Supported Video Formats SubViewer .sub string-based Micro DVD .sub or .txt string-based FILE EXTENSION CONTAINER VIDEO CODEC RESOLUTION FRAME RATE (FPS) BIT RATE (MBPS) AUDIO CODEC *.avi *.mkv AVI MKV Divx 3.11 / 4.x / 5.1 / 6.
Using the Product 3-6 Other Restrictions • If there are problems with the contents of a codec, the codec will not be supported . • If the information for a Container is incorrect and the file is in error, the Container will not be able to play corre ctly.
3-6 Using the Product Music Playing Music 1. Press the or button to select <Music>, t hen press the [ ] button in the <Media Play> menu. 2. Press the button to select the desired file in the file list. 3. Press the [ ] button or [ ] (Play) button.
Using the Product 3-6 • The <BGM Mode> cannot be changed until the BGM has fi nished loading. Playing the Multiple Files Playing the selected video/music/p hoto files 1. Press the Yellow button in the file list to select the desired fi le. 2. Repeat the above operation to select multiple fil es.
3-6 Using the Product Videos / Music / Photos Play Option menu During playing a file, press the TOOLS button. Artist It sorts the music file by artist in alphabetical. Album It sorts the music file by album in alphabetical order. Genre It sorts music files by the genre.
Using the Product 3-6 Settings Using the Settings Menu MENU DESCRIPTION Cont. movie play help Select to display the help pop-up message for conti nuous movie playback. • <On> - <Off> Get the DivX® VOD registration code Shows the registration code authori zed for the TV.
3-7 Using the Product 3-7 Anynet+ (HDMI-CEC) What is <Anynet+> ? <Anynet+> is a functi on that enables you to control all conn ected Samsung devices that support <Anynet+> with your Samsung TV‘s remote. The <Anynet+ > system can be used only with Samsung devices that have the <Anynet+ > feature.
Using the Product 3-7 If more than one recording device is connected, they are disp layed as (*recorder) and if only one recording d evice is connected, it will be represented a s (*device_name). Setting Up <Anynet+> Press the [TOOLS] button to display the Tools menu.
3-7 Using the Product MENU DESCRIPTION Device List 1. Press the [TOOLS] button. Press the [ ] bu tton to select <Anynet+ (HDMI-CEC)>. 2. Press the or button to select <D evice List>, then press the [ ] button. - <Anynet+> devices connected to the TV are listed.
Using the Product 3-8 3-8 Installing the Device Driver If you install the d evice driver, you can set up the appropriate resolution and freque ncy for the product. The device driver is included on the CD supplied with the product. If the supplied drive file is co rrupted, please visit the Samsung Electronics website (www.
3-9 Using the Product 3-9 Standard Signal Mode Table An LCD monitor has one optimal re solution for the best vi sual quality dependi ng on the screen size due to the in herent characteristics of the pan el, unlike a CDT mo nitor. Therefore, the visual quality will be degraded if the optimal resolution is not set for the panel size.
Using the Product 3-9 VESA, 640 x 480 37.86 1 72.809 31.500 -/- VESA, 640 x 480 37.50 0 75.000 31.500 -/- VESA, 800 x 600 35.156 56.250 36.000 +/+ VESA, 800 x 600 37.879 60.317 40.000 +/+ VESA, 800 x 600 48.077 72.188 50.000 +/+ VESA, 800 x 600 46.875 75.
3-9 Using the Product 3-9-3. B2230HD / B2330HD / B2430HD Horizontal Freque ncy The time taken to scan one line from the left-most position to t he right-most position on the screen is called the ho rizontal c ycle and the reciprocal of the hori zontal cycle is called the horizon tal frequency.
Installing the Software 4-1 4 Installing the Software 4-1 Natural Color What is Natural Color ? This software is for Samsun g products only and enables you to ad just the displayed colours on the product so they more closely match the colours o f printed pictures.
4-2 Installing the Software 4-2 MultiScreen What is MultiScreen ? MultiScreen enables you to partition multiple sections on the Monitor. Installing the Software 1. Insert the installation CD into the CD-ROM drive. 2. Select the MultiScreen setup program.
Troubleshooting 5-1 5 Troubleshooting 5-1 Monitor Self-Diagnosis • You can check if the pro duct is working pr operly using the Self-Diagnosis function. • If a blank screen is d isplayed and the Power LED blinks even if the prod uct and the PC are properl y connected, perform the self-diagnosis function accord ing to the procedures below.
5-2 Troubleshooting 5-2 Before Requesting Service Please check the following before requesting After-Sales servic e. If the problem continues, plea se contact your nearest Samsung Electronics Service Centre. PROBLEMS RELATED TO INSTALLATION (PC MODE) The mo nitor screen flickers.
Troubleshooting 5-2 PROBLEMS RELATED TO REMOTE CONTROL The remote contro l buttons do not res pond. Check the battery polariti es (+/-). Check if the batteries have be en exhausted. Check if the power is on. Check if the power cord is securely connected.
5-3 Troubleshooting 5-3 FAQ FAQ PLEASE TRY THE FOLLOWING! How can I change the freq uency of the vi deo sig- nal? You have to change the frequency of the graphics card .
Troubleshooting 5-3 Can I watch digital T V broadcasting with an ana- logue TV? No. The analogue TV cannot in terpret digital signals. There fore, a digital TV is required to watch digi tal TV broad casting.
6-1 More Information 6 More Information 6-1 Specifications 6-1-1. B1930HD / B2030HD MODEL NAME B1930HD B2030HD LCD Panel Screen Size 18.5 inches (47 cm) 20 inches (50 cm) Display Area 409.8 mm (H) x 230.4 mm (V) 442.8 mm (H) X 249.075 mm (V) Pixel Pitch 0.
More Information 6-1 6-1-2. B2230HD / B2330HD / B2430HD Design and specificatio ns are subj ect to change without prior notice. Class B (Informati on Communicatio n equipment for residentia l use) This device is registered for EMC requir ements for ho me use (Class B).
6-2 More Information 6-2 Power Saving Function This product provides a power saving func tion that automatical ly tu rns the screen off when the product is not used for a predetermined period of time to reduce power consumption.
More Information 6-3 6-3 Contact SAMSUNG WORLDWIDE If you have any questions or comments relating to Samsung pr oducts, please contact the SAMS UNG customer care centre. EUROPE AUSTRIA 0810 - SAMSUNG(7267864,€ 0. 07/min) h ttp://www.samsung.com BELGIUM 02-201-24-18 http://www.
6-3 More Information KAZAKHSTAN 8-10-800-500-5 5-500 KYRGYZSTAN 00-800-500-55-500 h ttp://www.samsung.com MOLDOVA 00-800-500-5 5-500 RUSSIA 8-800-555-55-5 5 http://www.samsung.com TADJIKISTAN 8-10-800-500-5 5-500 http://www.samsung.com UKRAINE 0-800-502-000 http://www.
More Information 6-4 6-4 Correct Disposal CORRECT DISPOSAL OF THIS PRODUCT (WASTE ELECTRICAL & ELECTRONIC EQUIPMENT) (Applicable in the European Union and other European coun tries with separate collection systems) This marking on the product, accessories or literature in dicates that the product and its electronic accessories (e.
Ein wichtiger Punkt beim Kauf des Geräts Samsung B2430HD (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Samsung B2430HD noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Samsung B2430HD - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Samsung B2430HD reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Samsung B2430HD erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Samsung B2430HD besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Samsung B2430HD verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Samsung B2430HD. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Samsung B2430HD gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
