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November 2006 Edition 3725-23977-001/A Version 1.0 Administrator’ s Guide for Polycom HDX Systems V ersion 1.0 product pic here.
Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format.
iii About This Guide The Administrator’s Guide for Polycom HDX Systems is for administrators who need to configure, customize, ma nage, and troubleshoot Polycom HDX systems. The guide covers the Polycom HDX 9004. The following rela ted documents for Poly com® HDX systems are available at www.
Administrator’ s Guide for Polycom HDX Systems iv.
v Contents 1 Introducing the Polycom HDX Systems . . . . . . . . . . . . . . . . 1-1 Setting Up Your Sys tem Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Positioning the S ystem . . . . . .
Administrator’ s Guide Polycom HDX Systems vi Using Dual Moni tor Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Examples of Dual Monitor Emulati on . . . . . . . . . . . . . . . . . . . . .
Conte nts vii Via a Telnet Sessi on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 6 Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Configuring Call Settings .
Administrator’ s Guide Polycom HDX Systems viii 10 Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conte nts ix B Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 C PathNavigator Errors and Q.850 Ca use Codes . . . . . . . . . . C-1 PathNavigator Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator’ s Guide Polycom HDX Systems x.
1 - 1 1 Introducing the Polycom HDX Systems Your Polycom video conferencing syst em is a state-of-the-art visual collaboration tool. With crisp, clean video and crys tal-clear sound, Polyco m HDX systems provide natural video c onfe rencing interaction through the most advanced video co mmunications technology.
Administrator’ s Guide for Polycom HDX Systems 1 - 2 Positioning the System Position the sys tem so that th e camera do es not face toward a window or other sou rc e of br igh t l igh t. Pla ce the cam er a a nd d is pla y t oge th er so t ha t pe opl e a t your site face the camera when they face the fa r site display.
Introducing the Polycom HDX Systems 1 - 3 T o power off the Polycom H DX system: ¾ Press and hold the power button on the remote control for 2 seconds. ¾ Press and hold the power switch on the front of the system for 2 seconds. The following figure shows the locati on of the power switch and indicator light.
Administrator’ s Guide for Polycom HDX Systems 1 - 4 Configuring with the Setup Wizard When you power on your system for the first time, the setup wizard detects the system’s IP and ISDN connections and le ads you through the minimum configuration steps required to place a call.
2 - 1 2 Networks This guide covers network types used worldwide. Please note that not a ll network types are available in all countries. Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing.
Administrator’ s Guide for Polycom HDX Systems 2 - 2 LAN Status Lights The LAN connector has two lights to in dicate connection status and traffic: Configuring LAN Proper ties T o configure LAN proper ties: 1. Go to System > Admin Settings > LAN Properti es .
Networks 2 - 3 3. Select and configure these settings: Domain Name Displays the domain name currently assigned to the system. If the system does not automa tically obtain a domain name, enter one here. Setting Description Setting Description DNS Servers Displays the DNS servers curren t ly assigned to the system.
Administrator’ s Guide for Polycom HDX Systems 2 - 4 Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows ot hers to call the system by entering the H.
Networks 2 - 5 T o configure the sys tem to use a g atekeeper: 1. Go to System > Admin Settings > Network > IP > H.323 Settings . 2. Select and configure these settings on the Gatekeeper screen: 3.
Administrator’ s Guide for Polycom HDX Systems 2 - 6 Configuring the System to Use a Gateway A gateway performs code and protocol conversion between H.323 (IP), SIP, and H.320 (ISDN), so that users on differ ent networks can call one another. If the system is configured to use a gatewa y, you must also configure it to use a gatekeeper.
Networks 2 - 7 3. Select and enter a prefix or suff ix for each bandwidth you want to allow for gateway cal ls. Associating prefixes and su ffixes with particular bandwi dths on your gateway can optimize the use of bandwidth by your organization. Be sure the gateway is configured to use the sa me prefixes and suffixes you d efine for the system.
Administrator’ s Guide for Polycom HDX Systems 2 - 8 T o specify SIP Settings: 1. Go to System > Admin Settings > Network > IP > SIP Settings . 2. Configure these settings on the SIP Settings screen: Setting Description Transport Protocol Indicates the protocol the syst em uses for SIP signaling.
Networks 2 - 9 Integration with Microsoft Live Comm unications Ser ver (LCS) Integration with Microsoft LC S allows you to set up a list of LCS contacts, see if the contacts are online, and call them without knowing or remembering their addresses. Contacts appear in the dire ctory and can also be displayed on the home screen.
Administrator’ s Guide for Polycom HDX Systems 2 - 10 T o configure display options for contact list inform ation: 1. Go to System > Admin Settings > Global Services > Direct ory Servers > Microsoft . You can also select the Microsoft LCS server icon at the top of the Directory screen.
Networks 2 - 11 Specifying Quality of Ser vice Set the Quality of Service op tions for th e way your network handles IP packets during video calls. T o specify Quality of Ser vice: 1. Go to System > Admin Settings > Network > IP > Quality of Ser vice .
Administrator’ s Guide for Polycom HDX Systems 2 - 12 3. Select and configure these settings on the Bandwidth screen: Configuring the System for Use with a Firewall or NA T A firewall protects an or ganization’s IP ne twork by controlling data traffic from outside the network.
Networks 2 - 13 T o set up the system to work with a firewall or NA T : 1. Go to System > Admin Settings > Network > IP > Firewall . 2. Configure these settings on the Firewall screen: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports.
Administrator’ s Guide for Polycom HDX Systems 2 - 14 H.460 NA T Firewall T raversal You can configure Polycom HDX sy stems to use standards -based H.460.18 and H.460.19 firewall traversal, which allows video sys tems to more easily establish IP connections across firewalls.
Networks 2 - 15 T o enable firewall traversal on a Polycom HDX system: 1. Go to System > Admin Settings > Network > IP > Firewall > . 2.
Administrator’ s Guide for Polycom HDX Systems 2 - 16 The diagram below shows a general view of how network interface modules are connected in Polycom HDX systems. PRI Network Inter face Status Lights The network interface lights are located on the network interface module.
Networks 2 - 17 Serial V .35/RS-449/RS-530 Network Inter face Status Lights The network interface lights are located on the network interface module. Configuring ISDN and Other Network Inter face Settings You can configure a network interface option if the corre sponding network interface module is i nstalled.
Administrator’ s Guide for Polycom HDX Systems 2 - 18 3. Select and configure these settings: PRI Video Number Specifies the ISDN number assigned to this system. Outside Line Dialing Prefix Specifies the ISDN dialing pref ix used to call outsi de the network.
Networks 2 - 19 4. Select and configure these settings: 5. Select and configure these settings: 6. Select and select a channel to ac ti vate or deactivate it. Active channels are represented by a green icon, and inactive channe ls are represented by a gray icon.
Administrator’ s Guide for Polycom HDX Systems 2 - 20 Configuring the Serial V .35/RS-449/RS-530 Network Inter face T o configure the V .35/RS-449/RS-530 network inter face settings: 1. Go to System > Admin Settings > Network > V.35/RS-449/RS-530 .
Networks 2 - 21 4. Select and configure these settings: 5. Select and configure these settings: Setting Description ST Lets you specify the signaling required by the externa l device connected to the system. Specify normal or inverted, as appro priate.
Administrator’ s Guide for Polycom HDX Systems 2 - 22 6. Select and configure these settings: Connecting to an Analog Phone Line You can connect an analog phone line to the Polycom HDX system to make regular telephone calls with the system or to add audio -only participants to video calls.
Networks 2 - 23 Configuring T elephony T o configure telephony options: 1. Go to System > Admin Settings > Network > Telephony . 2. Configure these settings on the Telephony screen: T o configure the analo g phone line (POTS line): 1. Go to System > Admin Settings > Network > Telepho ny .
Administrator’ s Guide for Polycom HDX Systems 2 - 24 Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. You can specify the default and optional call settings for outgoing calls. You can also limit the call spee ds of incoming calls.
Networks 2 - 25 3. Select and configure these settings on the Network Dialing screen: To make the enabled call types available o n the Place a Call screen, you must enable the Call Quality setting described on pa ge 7-4 . Setting Description Preferred Dialing Method Specifies the preferred method for dialing various call types.
Administrator’ s Guide for Polycom HDX Systems 2 - 26 4. Select and configure these settings: 5. Select to go to the Preferred Speeds screens and configure these settings: 6. Select to go to the Call Speeds screen and specify the call speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis.
Networks 2 - 27 Configuring Dialing Order Settings If the call type on the home screen is set to a specific call type, the system does not attempt to place the ca ll using a diff erent call type, even if other types are listed in Video Dialing Order or Audio Dialing Order.
Administrator’ s Guide for Polycom HDX Systems 2 - 28.
3 - 1 3 Monitors and Cameras Connecting Monitors The following table shows how you can connect monitors to a Polycom HDX system. The monitor connected to vide o output 1 displays the Polycom HDX system user interface. For Monitor 1 and Monitor 2, the system provides both dual BNC connectors and a DVI-I connector.
Administrator’ s Guide for Polycom HDX Systems 3 - 2 Configuring Monitor Settings T o configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors .
Monitors and Cameras 3 - 3 3. Select and configure these settings: PIP Specifies PIP (Picture-in-Picture) behavior: •C a m e r a — The PIP window is displayed when the call is first connected and when a user moves the camera, uses presets, or switches to a different camera source.
Administrator’ s Guide for Polycom HDX Systems 3 - 4 Video Format Specifies the monitor’s format: •D V I — Select if the monitor is conne cted to the DVI connector using a DVI cable. DVI resolution s can be 1024 x 768 or 1280 x 720. •V G A — Select if the monitor is connected to the DVI connector using a VGA cable .
Monitors and Cameras 3 - 5 4. Select and configure these settings: Setting Description Monitor 3 (VCR/DVD) Specifies the aspect ratio for recording. •O f f — Select if you do not ha ve a VCR or DVD player connected to record video conferences. •4 : 3 — Select to record for playback on a standard monitor .
Administrator’ s Guide for Polycom HDX Systems 3 - 6 5. Select and configure these settings: Setting Description Monitor 4 Specifies the fourth monitor’s aspect ratio: •O f f — Select if you do not ha ve a fourth monito r . •4 : 3 — Select if you are using a regular TV monitor as the fourth monitor .
Monitors and Cameras 3 - 7 6. Select and configure these settings: Using Dual Monitor Emulation Dual Monitor Emulation is designed for rooms or offices with one monitor only. Users see both near and far si tes on one monitor in two differen t windows.
Administrator’ s Guide for Polycom HDX Systems 3 - 8 Using Dual Monitor Emulation in a Call During calls using Dual Moni tor Emulation, users can press the Display button on the remote control to scroll through the following screen layouts: 1. Near and far sites, same size, sid e by side 2.
Monitors and Cameras 3 - 9 • The Polycom HDX system supports up to eight sites i n a multipoint call. During calls that include more than f our sites with Discussion or Presentation mode selecte d, the Polycom HDX system displays the site that is hosting the conference along wi th the last three sites wher e people spoke.
Administrator’ s Guide for Polycom HDX Systems 3 - 10 T o adjust the moni tor for natural color : 1. Go to System > Diagnostics > Video . 2. Select the color bars icon to display the color bar test screen. 3. Adjust the color using the monitor’s controls for color, contrast, and brightness.
Monitors and Cameras 3 - 11 Connecting Cameras Polycom HDX system s provide inputs fo r multiple PTZ cameras. You can use the RS-232 serial port on the Polyco m HDX system to control non-Polycom cameras or cameras not connected to input 1 or 2.
Administrator’ s Guide for Polycom HDX Systems 3 - 12 Configuring Camera Settings and Video Quality Options T o configure camera and video settings: 1.
Monitors and Cameras 3 - 13 3. Select and configure these settings: Setting Description Camera 2 Specifies the camera’s aspect ratio: •4 : 3 — Select if you are using a regular camera.
Administrator’ s Guide for Polycom HDX Systems 3 - 14 4. Select and configure these settings: Setting Description Camera 3 Specifies the VCR or DVD player ’s aspect rati o: •4 : 3 — Select if you are using a VCR or DVD player in standard mode.
Monitors and Cameras 3 - 15 5. Select and configure these settings: Setting Description Camera 4 Specifies the computer or other video source’s aspect ratio: •4 : 3 — Select if you are using a computer with a standard display . • 16:9 — Select if you are using a computer with a wide-screen display .
Administrator’ s Guide for Polycom HDX Systems 3 - 16 6. Select and configure these settings: Setting Description Camera 5 Specifies the computer or other video source’s aspect ratio: •4 : 3 — Select if you are using a computer with a standard display .
Monitors and Cameras 3 - 17 7. Select and configure these settings: Setting Description Far Control of Near Camera Specifies whether the far site can pan, tilt, or zoom th e near-site camera. When th is option is selected, a user at the far site can control the framing and angle of the camera for the best view of the near site.
Administrator’ s Guide for Polycom HDX Systems 3 - 18 Configuring Camera Presets Camera presets are stored camera positi ons that you can create ahead of time or during a call. Presets allow users to: • Automatically point a camera at pre-defined locations in a room.
Monitors and Cameras 3 - 19 Experiencing High-Definition Video Conferencing Polycom HDX sy stems offer the fol lowin g high-definition (HD) capabilities: • Send people or content video to the far si.
Administrator’ s Guide for Polycom HDX Systems 3 - 20 Receiving and Displaying Video in High Definition When the far site sends HD video, the Polycom HDX system can display the video in wide-screen, HD format. The HD format supported is 1280 x 720, progressive scan format (720p).
4 - 1 4 Microphones and Speakers Connecting Audio Input The following table shows the acceptable input levels and vi deo associati ons for the audio inputs on the Polycom HDX system. Connecting Polycom Microphones To pick up audio from your site, you must connect a microphone to the system.
Administrator’ s Guide for Polycom HDX Systems 4 - 2 • In large conference rooms, you may need more than one microphone. The following diagram shows micr ophone connection options for Polycom HDX systems.
Microphones and Speakers 4 - 3 The following illustrations show micr ophone placement for different room layouts. After you place the microphones, you will need to configure the system to send stereo as described in StereoSurround Settings on page 4-8 .
Administrator’ s Guide for Polycom HDX Systems 4 - 4 Connecting Audio Output The following table describes the audi o outputs of the Polycom HDX system.
Microphones and Speakers 4 - 5 For best results, place the speakers abou t 60° apart as seen from the center of the conference table. If you are using a subwoofer, place it be side a wall or in a corner near the speakers. Setting the Speaker V olume T o set the volume o f an external speake r system: 1.
Administrator’ s Guide for Polycom HDX Systems 4 - 6 Configuring Audio Settings General Audio Settings T o configure general audio settings: 1. Go to System > Admin Settings >Audio > Audio Settings.
Microphones and Speakers 4 - 7 3. Select and enter these settings on the Audio Input screen: 4. Select and enter these settings on the Audio Output screen: Setting Description Input Type Specifies the type of equipment that is connected to a udio input 1.
Administrator’ s Guide for Polycom HDX Systems 4 - 8 5. Select and enter these settings on the VCR/DVD screen: 6. Select and enter these settings on the Audio Levels screen: Audio Meters The audio meters in the user interface in dicate peak signal levels.
Microphones and Speakers 4 - 9 If you are in a call with a far si te that is sending audio in stereo mode, you can receive in stereo. In multipoint calls where some sites can send and receive stereo and some sites cannot, any site that is set up to send or receive stereo will be able to do so.
Administrator’ s Guide for Polycom HDX Systems 4 - 10 T o make a test call in stereo: ¾ Select Polycom Aust in Stereo from the directory, or ente r stereo.polycom.com in the dialing field and press Call on the remote control. The Polycom Austin Stereo site demons trates the stereo feature with an entertaining and informative presentation.
5 - 1 5 Content and Closed Captions You can present content during calls when you use: • A VCR or DVD player connected directly to a Polycom HDX system • People+Content IP installed on a co mputer.
Administrator’ s Guide for Polycom HDX Systems 5 - 2 T o configure VCR/DVD audio settings for playing a videotape or DVD: ¾ Go to System > Admin Settings > Aud io > Audio Settings > > > . Set Line In Level for playback volume of the VCR/DVD player relative to other audio from the system.
Content and Closed Captions 5 - 3 Connecting Computers to Polycom HDX Systems You can connect a computer directly to video input 4 or 5. When you do this, other call participants can see everyt hing that you see on your computer. When you connect to video input 4, you can also connect to audio input 4 to share sound from your computer.
Administrator’ s Guide for Polycom HDX Systems 5 - 4 The presenter can show PowerPoint® slid es, video clips, spreadsheets , or any other type of content from a computer . Supported re solutions include 800 x 600, 1024 x 768, 1280 x 720, and 1280 x 1024.
Content and Closed Captions 5 - 5 Configuring People On Content The People On Content™ option allows you to show yourself on top of content that you are sharing. The effect is si milar to a weather report on television . For more information about using this feature, refer to the User’s Guide for Polycom HDX Syste ms .
Administrator’ s Guide for Polycom HDX Systems 5 - 6 Enabling and Calibrating People On Content on the System Before using People On Content, you need to enter a People On Content option key. Then configure and calibrate t he syst em so that presenters can use People On Content during calls.
Content and Closed Captions 5 - 7 Closed captions are supp orted between Pol ycom HDX systems with so ftware version 1.0 or later and Polycom VSX™ systems with soft ware version 7.0 or later. Captions may be provided in any langua ge that uses the Latin alphabet.
Administrator’ s Guide for Polycom HDX Systems 5 - 8 3. Establish a dial-up connection betw een the computer and the Polycom HDX system. a. Connect a null modem adapter to the RS-232 ser ial port. b. Connect an RS-232 cable to the modem and to the null modem adapter.
Content and Closed Captions 5 - 9 Via the W eb Inter face Closed captioners can prov ide captions from inside the conference room, or from a remote location, by entering the ca pt ions directly int o the web inter face, as shown in the following diagram.
Administrator’ s Guide for Polycom HDX Systems 5 - 10 T o supply closed captions for a conference via a T elnet session: 1. On a computer, open a command line interface . 2. Start a Telnet session using t he Poly com HDX system IP address and port 24 — for example, telnet 10.
6 - 1 6 Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. T o configure call settings: 1.
Administrator’ s Guide for Polycom HDX Systems 6 - 2 Setting the Call Answering Mode T o set the call answe ring mode: 1. Go to System > Admin Setti ngs > General Settin gs > System Settings > Call Settings .
Calling and Answering 6 - 3 Configuring Multipoint Calling You can use your Polycom HDX system to partic ipate in multipoint conferences. Multipoint conferences incl ude multiple video sites and can also include voice-only sites.
Administrator’ s Guide for Polycom HDX Systems 6 - 4 Configuring with PathNavigator’ s C onference on Demand Feature If your organization uses Polyco m’s Pat hNavigator, y ou can use PathNavigator’s Conference on Demand fe ature to place multipoint calls with up to 10 sites, including the site that places the call.
Calling and Answering 6 - 5 T o place a cascaded call: 1. Create and call a multiple-sit e entry fr om the directory, or place calls one at a time to several other si tes. 2. Ask each far site to call additional si tes. Along with these additional sites, each far site in the original mu ltipoint call can add one audio-only connection.
Administrator’ s Guide for Polycom HDX Systems 6 - 6 Creating a Localized System Name with the W eb Interface Localized system names are sent to th e far site and d isplayed as the c aller ID by Polycom HDX systems running version 1.0 or later or VSX systems running version 8.
Calling and Answering 6 - 7 T o download a Polycom HDX system director y to your computer: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to the web interface.
Administrator’ s Guide for Polycom HDX Systems 6 - 8 Configuring the Global Director y The global directory provides a list of other systems that are registered with the Global Directory Server and avai labl e for calls. The other systems appear in the directory, allow ing users to place calls to other users by selecting their names.
7 - 1 7 System Location, Appearance, and To n e s Setting Date, Time, and Location You can update the system with regional settings , including the location-specif ic language and calling parame ters. T o set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location .
Administrator’ s Guide for Polycom HDX Systems 7 - 2 3. Select and con figure these settings on the Date and Time screen: 4. Select and configur e these settings on the Time Zone screen: Setting Description Date Format an d Time Format Specifies your format preference for the date and time disp lay and lets you enter your local date and time.
System Location, Appearance, and T ones 7 - 3 Customizing the Home Screen Customize the system functionality according to your users’ ne eds, skill levels, and environments.
Administrator’ s Guide for Polycom HDX Systems 7 - 4 T o design the home screen: 1. Go to System > Admin Settings > General Setti ngs > Home Screen Settings .
System Location, Appearance, and T ones 7 - 5 4. Select and configure these settings: Displaying Contacts on the Home Screen Sites configured for speed dial are di splayed on the home screen. You can also display them, along with an y Microsoft LCS contacts, on the contact list home screen.
Administrator’ s Guide for Polycom HDX Systems 7 - 6 T o display the contact list home screen: 1. Go to System > Admin Settings > General Setti ngs > Home Screen Settings . 2. Select Contact Li st . Adding Marquee T ext You can create marquee text to displa y in the dialing entry field on the home screen.
System Location, Appearance, and T ones 7 - 7 Setting Ring T ones and Aler t T ones T o set ring tones and aler t tones: 1. Go to System > Admin Settings > Audio > Audio Settings .
Administrator’ s Guide for Polycom HDX Systems 7 - 8 Screen Savers Adding Screen Saver T ext You can customize the Polycom HDX system to display text whe n the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next.
System Location, Appearance, and T ones 7 - 9 Changing the Screen Saver W ait Time T o change the screen saver wait time: 1. Go to System > Admin Settings > Mo nitors > Monitors > > > >. 2. Configure the Screen Saver Wait Time to specify how long the system remains awake during periods of inac tivity.
Administrator’ s Guide for Polycom HDX Systems 7 - 10.
8 - 1 8 Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics** System Infor mation User Settings System Settings Home Screen Settings Security Location Options General Settings Network LAN Properties Audio Cameras Monitors Global Services H.
Administrator’ s Guide for Polycom HDX Systems 8 - 2 Configuring Security Options T o set passwords and security options: 1. Go to System > Admin Settings > General Setti ngs > Security .
Security 8 - 3 3. Select and configur e these settings: Setting Description Enable Remote Access Specifies whether to allow remote access to the system by: • Web • T elnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings.
Administrator’ s Guide for Polycom HDX Systems 8 - 4 Setting the Room and Remote Access Passwords You can set the room password to restr ict who can configure system Admin Settings using the remote control.
Security 8 - 5 Managing User Access to Settings and Features You can manage user access to setting s and features by using p asswords and by configuring the system to show only those options you want your users to see. You can allow users to change common us er preferences by providing access to the User Settings screen.
Administrator’ s Guide for Polycom HDX Systems 8 - 6 Configuring Security Mode You can configure Polycom HDX systems to use Security Mode, which p r o v i d e s s e c u r e a c c e s s t o t h e s y s t e m .
Security 8 - 7 Enabling AES Encr yption AES encryption is a st andard featu re on all Polyco m HDX systems. When it i s enabled, the system automatically encryp ts calls to other systems that have AES encryption enabled.
Administrator’ s Guide for Polycom HDX Systems 8 - 8.
9 - 1 9 Managing the System Remotely You can configure, manage, and monito r the system from a computer using the system’s web interface. You can also use SNMP or the API commands. • The Polycom HDX Web Interface requires only a w eb browser. • SNMP requires network management software on your network management station.
Administrator’ s Guide for Polycom HDX Systems 9 - 2 T o access the system using the Polycom HDX web inter face: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s host name or IP address (for example, http://10.
Managing the System Remotely 9 - 3 Managing System Profiles with the Polycom HDX W eb Inter face Administrators managing systems that support multiple applications can change system settings quickly and ea sily using profiles. You can store a Polycom HDX sy stem profile on a computer as a .
Administrator’ s Guide for Polycom HDX Systems 9 - 4 Sending a Message If you are experiencing difficulties wi th connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call.
Managing the System Remotely 9 - 5 Downloading MIBs In order to al low your SNMP manage ment console application to resolve SNMP traps and display human readable te xt descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station.
Administrator’ s Guide for Polycom HDX Systems 9 - 6 Keeping your Software Current If you have Internet access and a s oftware key, you can use the web- based Software Update to update the Polyco m HDX system software. If you do not have Internet access, your reseller can supply you with the Polycom HDX system software update on CD-ROM.
10 - 1 10 Control Devices Configuring Remote Control Behavior You can customize the behavior of the remote control to support the users’ environment. To c o n f i g u r e r e m o t e control behavior: 1. Go to System > Admin Setti ngs > General Settin gs > System Settings > Remote Control .
Administrator’ s Guide for Polycom HDX Systems 10 - 2 Configuring the Remote Control Channel ID You can configure the Channel ID so that the remote contr ol affects only one Polycom HDX system, even if there are other systems in the same room. T o configure the channel ID for a Polycom HD X system and remote contro l: 1.
Control Devices 10 - 3 Connecting Control and Accessibility Equipment The Polycom HDX 9004 provides two serial ports. You can use the RS-232 serial ports to: • Connect a modem and use a closed capti.
Administrator’ s Guide for Polycom HDX Systems 10 - 4 Configuring RS-232 Serial Por t Settings The Polycom HDX 9004 provides two RS-232 serial ports. 1. Go to System > Admin Settings > General Settings > Serial Port s. 2. Configure these settings: Setting Description RS-232 Mode Specifies the mode used for the serial port.
11 - 1 11 Statistics and Diagnostics The Polycom HDX system provides various screens that allow you to review information about calls made by the sy stem and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are av ailable on the system and in the web interface.
Administrator’ s Guide for Polycom HDX Systems 11 - 2 T o access the Diagnost ics screen s on the system : ¾ Go to System > Diagnostics. T o access the Diagnostics scr eens from the we b interface : 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.
Statistics and Diagnostics 11 - 3 Call Statistics Diagnostic Screen Description Call S tatus (system only) Displays call type, data speed, and number dialed for the current call. Y ou can highl ight the spheres on this screen to see the number dialed, the releva nt status code, and details of any errors.
Administrator’ s Guide for Polycom HDX Systems 11 - 4 Call S t atistics Displays information about the call in progress. In multipoint calls, the Call S t atistics screens show most of this information for a ll systems in the call. View Call S tatistics during a call by pressing Info on the remote.
Statistics and Diagnostics 11 - 5 Network Video Diagnostic Screen Description Near End Loop T ests the internal audio encoders and decoders, the external microphones and speakers, the internal video encoders and decoders, and the externa l cameras and monitors.
Administrator’ s Guide for Polycom HDX Systems 11 - 6 Audio Reset System Diagnostic Screen Description S peaker T est T ests the audio cable connections. A 473 Hz audio tone indicates that the local audio connections are correct. If you run the test from the system during a call, the far site will also hear the tone.
Statistics and Diagnostics 11 - 7 Recent Calls When the Call De tail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system.
Administrator’ s Guide for Polycom HDX Systems 11 - 8 T o view and download the CDR via the web inter face: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to the web interface.
Statistics and Diagnostics 11 - 9 Call Direction In — For calls received. Out — For calls placed from the system. Conference ID A number given to each conference. A conference can include more than one far site, so there may be more than one row with the same conference ID.
Administrator’ s Guide for Polycom HDX Systems 11 - 10 Call Detail Repor t Archives Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to about 150 calls. The system then au tomatically archives the CDR and creates a new CDR file.
Statistics and Diagnostics 11 - 11 T o view and download a CDR archive via the web inter face: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13 , to go to the web interface.
Administrator’ s Guide for Polycom HDX Systems 11 - 12.
12 - 1 12 T roubleshooting Placing a T est Call When you finish configuring the syst em, you can use one of the sample numbers in the directory to test your setup. T o place a test call: 1. On the Place a Call screen, select Direct ory . 2. Select Group .
Administrator’ s Guide for Polycom HDX Systems 12 - 2 Enabling Basic Mode Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides ad ministrators with a workaround for inter operability issues that cannot be solved using othe r methods.
T roubleshooting 12 - 3 Power and Star t-up Symptom Problem Corrective action The system does not start or respond in any way. The power switch is off. Turn on the power switches for the system and all equipment connected to it. The power cord is not connected.
Administrator’ s Guide for Polycom HDX Systems 12 - 4 Controls Symptom Problem Corrective action The system does not respond to the remote control. No, low, or dead batteries in the remote control. Install four AAA batteries in the remote control. The batteries are installed incorrectly in the remote control.
T roubleshooting 12 - 5 Access to Screens and Systems Symptom Problem Corrective action Cannot navigate to Admin screens — System button is not displayed.
Administrator’ s Guide for Polycom HDX Systems 12 - 6 Calling Cannot manage the system remotely. You have not e ntered the correct password. Enter the correct user name and remote access password. Note : For web access, the user na me is admin , and the default password is th e unit’s serial number.
T roubleshooting 12 - 7 System displays a message indicating network congestion when placin g an ISDN call imme diately afte r starting the system. This can occur if the system uses a PRI E1 network interface module that is connected to a n Adtran Atlas 800 Plus module.
Administrator’ s Guide for Polycom HDX Systems 12 - 8 Error message occurs when placing an ISDN (H.320) call. An ISDN cause code is received from the ISDN line. Try the call again. For more informati on, please refer to Q.850 Cause Codes on page C-4 .
T roubleshooting 12 - 9 Displays Dialing a remote site in calls above some particular speed does not work. (The call progress circles do not turn green, or remain blue after the first channel connects.) The far site may be unable to accept calls above this speed.
Administrator’ s Guide for Polycom HDX Systems 12 - 10 When us ing mult iple monitors, you don’t see what you expect on each monitor. Monitors are not enabled. Enable the connected monitors on th e System > Admin Settings > Moni tors > Monitors screen.
T roubleshooting 12 - 11 Graphics are displayed on Monitor 1 at all sites even if a different monitor has been specified for content. At least one site does not have dual-stream, People+Content, or H.239 capability. This can occur in calls to older systems that do not support this feature.
Administrator’ s Guide for Polycom HDX Systems 12 - 12 Picture is slow or jerky. The system is receiving video that include s a large amount of motion. A background with less motion provides a better, smoother video picture. Too many network line transmission errors.
T roubleshooting 12 - 13 Cameras Symptom Problem Corrective action Camera does not pan or tilt. You are attempting to move a camera that does not have pan/tilt/zoom capabilities. Make sure you have selected a pan/tilt/zoom camera. Camera control cable is not connected properly.
Administrator’ s Guide for Polycom HDX Systems 12 - 14 Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the fa r site Mute icon. Ask the far site to unmute the microph one. Note : The far site’s microphone may be muted even if you do not see a far site Mute icon.
T roubleshooting 12 - 15 The people at the far site cannot hear you. The people at your si te are too far from the microphone. Move closer to the microphone.
Administrator’ s Guide for Polycom HDX Systems 12 - 16 You can hear yourself on your system’s monitor or external audio system. The far site microphone is too close to the system’s audio speaker. (Far-site systems with separate microphones only) At the far site, make sure the microphone is place d away from the system’s audio speaker.
T roubleshooting 12 - 17 Audio is not in stereo. Microphones at the sen ding site are not placed correctly. Be sure the microphones are set up as described in Connecting Polycom Microphones on page 4-1 . Microphones must be at least 3 ft. (0.9 m) apart and properly positioned.
Administrator’ s Guide for Polycom HDX Systems 12 - 18 Voices at the near site sound distorted through the speakers at the near site. The far site has distorted audio from the far-site speakers. The far site's distorted audio is often caused by overloading the input sta ge of the far site’s audio amplifier.
T roubleshooting 12 - 19 Error Indications Symptom Problem Corrective action The System Information screen shows “waiting” in the IP Video Number field. The LAN is not working. Che ck the LAN connection. Contact your network administrator. The DHCP server is not available.
Administrator’ s Guide for Polycom HDX Systems 12 - 20 Using the Restore Button You can use the hardware restore butt on on the Polycom HDX system to reset the system in one of these ways: • Restoring configuration—Restores the configuration, which resets most system settings to default values.
T roubleshooting 12 - 21 Factor y Restore If the Polycom HDX system will not st art up or develops serious problems after a software update, you can use th e restore butt on to restart the system with its original factory soft ware. Th is operation completely erases the system’s flash memory and r einstal ls the original factory software.
Administrator’ s Guide for Polycom HDX Systems 12 - 22.
A - 1 A System Back Panel V iews Polycom HDX 9004 Video Inputs and Outputs Video Inputs 1 and 2: HDCI for camera 1 and camera 2 Video Input 3: BNC for VCR/DVD to play content into calls Video Output 1.
Administrator’ s Guide for Polycom HDX Systems A - 2 Polycom HDX 9004 Audio Inputs and Outputs Polycom HDX 9004 Network/Power Inputs and Outputs Polycom Microphone I nput Audio Input 1: Phoenix for .
B - 1 B Por t Usage You may need this information when you configure your network equipment for video conferencing. The following table shows IP port usage.
Administrator’ s Guide for Polycom HDX Systems B - 2 1719-Static TCP Gatekeeper RAS (must be bidirectional) 1720-Static TCP H.323 call setup (must be bi directional) 1731-Static TCP Audio call contr.
C - 1 C PathNavigator Errors and Q.850 Cause Codes PathNavigator Error Codes The following tabl e lists PathN avigator error codes. Code Cause Description 150 No Network Resources The network does not have enough resources to complete your call. Try calling at a lower rate, or try the call again l ater.
Administrator’ s Guide for Polycom HDX Systems C - 2 157 Gatekeeper Problems Your call could not be completed because of an internal error in the gatekeeper or endpoin t. Contact the gatekeeper or endpoin t vendor for assistance. 158 Gatekeeper Problems Your call could not be completed due to gatekeeper problems.
PathNavigator Errors and Q.850 Cause Codes C - 3 203 Call Rejected The far site system did not accept the call. Check the calling informatio n and try again. 204 Connection Problem Your call cannot be completed becau se the far-end system is not compatible with the H.
Administrator’ s Guide for Polycom HDX Systems C - 4 Q.850 Cause Codes The following table describes codes that the ISDN switch send s to the Polycom HDX system to indicate ca ll status. Although the codes are standardized, each ISDN service provider defines them differ ently.
PathNavigator Errors and Q.850 Cause Codes C - 5 18 No user responding The de stination equipment does not respond to the call, so the connection cannot be completed. 19 No answer from user (user alerted) The destination equipmen t did not complete the connection within the prescribed time after responding to the con nection request.
Administrator’ s Guide for Polycom HDX Systems C - 6 43 Access information discarded The requested access information cannot be provided by the network. The di agnostic message may explain the problem. 44 Re quested circuit/channel not availab le The remote equipment cannot provide the requested channel.
PathNavigator Errors and Q.850 Cause Codes C - 7 81 Inval id call reference value The remote equipment received a call with a call reference that is not currently in use on the user-network interface. 82 Ide ntified channel does not exist The receiving equipment is requeste d to use a channel that is not activated on the interface for calls.
Administrator’ s Guide for Polycom HDX Systems C - 8 99 Information element nonexistent or not implemented The equipment received a me ssage that includes information eleme nts which were not recognized. This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provid er.
D - 1 D Codes for Remote Control Recording Device Buttons The following tables list codes for programm ing the Polycom remote control to control specific recording devices. For information about how to program these codes into the remote control, refer to Configuring the Remote to Control a Recording Device on page 10-2 .
Administrator’ s Guide for Polycom HDX Systems D - 2 DVD Recorder Codes Kenwood 1000, 1005 LG 1012, 1027 Loewe 1090, 1096 Magnavox 1001, 1019, 1096 Marantz 1096 Mitsubishi 1002, 1025, 1081 Panasonic.
Codes for Remote Control Recording Device Buttons D - 3 VCR Device Codes Mitsubishi 1081 Panasonic 1000, 1045, 1046 Philips 1089, 1091, 1092, 1093, 1094 Pioneer 1016, 1085 Samsung 1000, 1010 Sony 1050.
Administrator’ s Guide for Polycom HDX Systems D - 4 Mitsubishi 1097, 1103, 1105, 1109, 11 10, 1111, 1124, 1129, 1150 NEC 1100, 1101, 1102, 1103 , 1109, 1110, 111 2, 1143 Panasonic 1100, 1114, 1115,.
Codes for Remote Control Recording Device Buttons D - 5 PVR Device Codes Brand Code(s) ABS 1164 Alienware 1164 CyberPower 1164 Dell 1164 DirecTV 1126 Gateway 1164 Hewlett Packard 1164 Howard Computers.
Administrator’ s Guide for Polycom HDX Systems D - 6 Systemax 1164 Tagar Systems 1164 Thomson 1125, 1156 Tivo 1122, 1123, 1125, 1126, 11 27, 1128, 1156 Toshiba 1130, 1132, 1164 Touch 1164 Viewsonic .
E - 1 E Multipoint Dialing Speeds The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call.
Administrator’ s Guide for Polycom HDX Systems E - 2 Maximum speeds can be further limite d by the communications equipment. 8 2 N/A 192 256 384/384 8 3 N/A 192 256 384/384 8 4 64 192 256 384/384 Number of Sites in a Ca ll With BRI Li nes With T1 PRI Lines With E1 PRI Lines H.
Regulator y Notices - 1 Regulator y Notices Important Safeguards Read and understand the following instructio ns before using the system: • Close supervision i s necessary when the system is used by or near ch ildren. Do not leave unattend ed while in use.
Administrator’ s Guide for Polycom HDX Systems Regulator y Notices - 2 License Restr ictions THE SOFTWARE PROGRAMS CONTAINED OR DESCRI BED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM, INC.
Regulator y Notices Regulator y Notices - 3 EXCLUSIONS. POLYCOM WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR RESULTS FROM: • FAILURE TO FOLLOW POLYCOM'S INSTALLATION, OPERATION, OR MAINTENANCE INSTRUCTIONS.
Administrator’ s Guide for Polycom HDX Systems Regulator y Notices - 4 Regulatory Notices Warning This is a Class A product. In a domestic environment, th is product may cause radio interference in which case the user may be required to take adequate measures.
Regulator y Notices Regulator y Notices - 5 FCC compliant telephone co rds and modular plug s are provided with this equipmen t. This equipment is designed to be connected to the telephone network or premises’ wiring using a compatibl e modular jack, which is Part 68 compliant.
Administrator’ s Guide for Polycom HDX Systems Regulator y Notices - 6 Regulatory Notices.
Regulator y Notices Regulator y Notices - 7 CE Mark LVD and EMC Directive This Polycom HDX system ha s been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 73/23 /EEC. A full copy of the De claration of Conformity can be obtained from Polycom Ltd.
Administrator’ s Guide for Polycom HDX Systems Regulator y Notices - 8.
Index – 1 Index Numerics 6 Mbps MP option key 6-3 A access allowing 7-4 , 8-3 , 8-5 levels 7-3 , 8-5 limiting 1-4 , 6-5 , 7-3 , 7-4 , 8-2 , 8-3 , 8- 4 , 8-5 remote 1-4 , 8-3 adapter, null modem 5-8 .
Administrator’ s Guide for Polycom HDX Systems Index–2 automatic restart, actions that cause 2-2 , 2-3 , 8-3 B back panel views A-1 , A-2 Background Content Source (setting) 5-6 Backlight Compen s.
Index Index– 3 camera presets deleting 3-18 setting 3-18 Camera PTZ (setting) 10-4 cameras backlight compensation 3-17 configuring 3-12 – 3-18 connecting 3-11 control, configuring 10-4 customizing.
Administrator’ s Guide for Polycom HDX Systems Index–4 Confirm Directory Additions Upon Call Disconnect (setting) 6-6 Confirm Directory Deletions (se tting) 6-6 Connect to my LAN (setting) 2-2 con.
Index Index– 5 DNS name Global Dire ctory Server 6-8 SIP proxy server 2-8 SIP registrar server 2-8 system 2-2 DNS Servers (setti ng) 2-3 Do Not Disturb (setting) 6-2 Do Not Disturb Icon (setting) 7-.
Administrator’ s Guide for Polycom HDX Systems Index–6 Global Directory allowing system name to be displayed 6-8 configuring to use 6-8 copying to local system 6-8 displaying 6-8 displaying addres.
Index Index– 7 J jitter (call statistics) 11-4 K Keypad Audio Conf irmation (setting) 10-1 kiosk mode 7-3 , 8-5 L LAN 2-2 configuring 2-2 connector A-2 status lights 2-2 LAN Properties (screen) 2-2 .
Administrator’ s Guide for Polycom HDX Systems Index–8 monitors aspect ratio, specifying 3-2 , 3-3 , 3-5 , 3- 6 brightness adjustment 3-9 burn-in prevention 3-9 , 3-10 color balance adjustment 3-1.
Index Index– 9 P packet loss (call statistics) 11- 4 Parity (setting) 10-4 Password (setting) 2-9 passwords Global Directory 6-8 meeting, setting 8-2 password-protected screens 8-1 remote access 8-4.
Administrator’ s Guide for Polycom HDX Systems Index–10 Q Quality of Service (screen) 2-1 1 , 2-12 Quality Preference (setting) 3-17 R rack mounting brackets, instal ling 1-2 rear panel views A-1 .
Index Index– 11 security allowing mixed calls 6-2 controlling remote access 8-3 , 9-2 home screen settings 7-4 room monitoring 9-2 Security Mode setting 8-6 System screen access 7-4 systems outside .
Administrator’ s Guide for Polycom HDX Systems Index–12 Switch Protocol (setting) 2-18 system configuration , initial 1-4 name 2-4 , 2-5 name, displaying 7-4 name, displaying in Simplified Chines .
Index Index– 13 V.35/RS-449/RS-530 (setting) 2-24 V.35/RS-449/RS-530 Serial Statu s (screen) 11-5 V.35/RS-449/RS-530, See also serial V.35/RS- 449/RS-530 V2IU server gateway 2-14 VCR/DVD configuring.
Administrator’ s Guide for Polycom HDX Systems Index–14.
Ein wichtiger Punkt beim Kauf des Geräts Polycom 1 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Polycom 1 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Polycom 1 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Polycom 1 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Polycom 1 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Polycom 1 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Polycom 1 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Polycom 1. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Polycom 1 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
