Benutzeranleitung / Produktwartung 518-455-710 des Produzenten AT&T
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AT&T PARTNER ® Plus COMMUNICATIONS SYSTEM PARTNER Plus Attendant Installation and Use.
Copyright © 1991 AT&T All Rights Reserved Printed in U.S.A. AT&T 518-455-710 Issue 1 April 1991 Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.
Contents 1 Setup Decisions ■ Overview ■ Determining the Call Answering Mode ■ Determining the Number of Attendants Required ■ Determining the Attendant Extensions and Transfer Return Extension.
Setup Decisions 1 Contents Overview ■ ■ ■ How the Attendant Answers and Transfers Calls: an Example Answering an Attendant-Transferred Call Setup Decisions: An Introduction Determining the Call .
Overview The PARTNER ® Plus Attendant provides automatic call answering and redirection for your PARTNER ® Plus Communications System (Release 2 or later). The Attendant helps your business handle incoming calls efficiently, even after business hours and on holidays and weekends.
presses 1, the Attendant puts the call on hold and tries to transfer it to exten- sion 20. While the Attendant attempts the transfer, the caller hears the Hold Announcement ("One moment please"), followed by music (because ABC has a music-on-hold system connected to the system’s control unit).
Caller Does Nothing The caller’s last alternative is to do nothing (the caller does not dial a route or extension, or has a rotary phone). The Attendant automatically puts the call on Route 0. Again, at ABC the call would be transferred to extension 10, the Destination extension for Route 0.
3 . For each Attendant, determine the Attendant extension (the extension the Attendant will be connected to) and the Transfer Return extension (the extension to which calls will be routed if a Destination extension does not answer). 4 . Determine the lines to be answered.
Backup Call Answering Mode In Backup Call Answering mode (Figure 1-2), incoming calls ring at the recep- tionist first. If the receptionist doesn’t pick up within a specific number of rings, the Attendant answers the call, playing an announcement that prompts the caller to either choose a route or hold for the receptionist.
Determining the Attendant Extensions and Transfer Return Extensions Each Attendant connects to its own extension jack on a 206 module. When determining Attendant extensions, keep the following guidelines in mind: ■ ■ Do not connect Attendants to "power failure transfer" extensions 10, 16, 22, or 28.
For each route, you must identify a Primary Destination extension and, if you wish, a Secondary Destination extension. (The Attendant will try ringing the Primary first, then the Secondary if the Primary is busy. See page 1-2, "Exten- sion Is Busy").
Allocating Time for Announcements As described in the ABC Supermarket example, each Attendant can have 5 announcements, with a maximum total length of 64 seconds for all announce- ments.
messages and information about your business to your customers. For informa- tion, call your AT&T Sales Office at 1 800 247-7000 or the AT&T Sourcebook at 1 800 451-2100. NOTES: ■ To have music on hold, your system’s Music-on-Hold setting must be "active" (the factory setting).
Attendant with Routes and Secondary Destinations ABC Supermarket uses two Attendants to answer the phone number published in the local directory. (The Attendants do not answer other incoming lines— such as the owner’s private line.) Using two Attendants ensures prompt call answering, usually within two rings.
Only the planning form for the first Attendant is shown. The Answer Delay for the second Attendant should be set to 2 rings for both day and night; other settings are the same as those for the first Attendant.
Attendant with Answering Machines for System Answer Assurance and Messaging At Doe, Smith, and Jones (Attorneys), the receptionist (Jim) handles most incoming calls, with an Attendant as his backup. When Jim is unavailable, the Attendant answers—the caller can hold until Jim is free or press 1 to leave a message.
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: 2 0 Programming System extension where Attendant is connected Call Answering Mode: ❑ Immediate. Attendant answers first (immediate Line ✓ ❑ Ringing for Attendant; delayed or no ring for receptionist) Backup.
First- and Second-Level Attendants Auto City has a sales department that stays open after the others are closed. Its sales staff has a reputation for professional service, so there is one Atten- dant to answer the main phone number (Attendant A) and a second Attendant (Attendant B) dedicated to Sales.
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: 1 1 Programming System extension where Attendant is connected ✓ ❑ Call Answering Mode: Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist) ❑ Backup.
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: 3 0 Programming System extension where Attendant is connected ✓ ❑ Call Answering Mode: Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist) ❑ Backup.
Installation and Programming 2 Contents Important Safety Instructions Hardware Requirements The Attendant Unit ■ Front Panel ■ Back Panel Installing the Attendant Programming Guidelines ■ Introd.
Important Safety Instructions Always follow these basic safety precautions when using the Attendant: 1. 2. 3. 4. 5. 6. 7. 8. Read and understand all instructions.
Hardware Requirements 206 MODULE R2.O PROCESSOR MODULE R2.O Each Attendant connects to its own extension jack on a 206 module. When installing Attendants, keep the following guidelines in mind: ■ The system’s processor module (the module in the center slot) must be Release 2 or later.
Back Panel The back panel (Figure 2-2) has the switches, connectors, and jacks neces- sary for installation. 10VAC Connects AC power serial i/o Used for maintenance purposes to line Modular phone cord.
Attendant Power Cord Phone Cord Mounting Bracket 1 2 3 Make sure the above parts are enclosed. If any parts are missing, call the Helpline at 1 800 628-2888. 4 5 6 A Making sure all setup switches are OFF (up), plug one end of the modular phone cord into the "to line" jack on the back panel of the Attendant.
Programming Guidelines Introduction Once you have decided how you want the Attendant to work with your telephone system and have connected the Attendant to the system’s control unit, you are ready for programming. Programming modifies the Attendant and the system’s control unit so they work together correctly.
Change this setting . . . If you want to . . . See page . . . Adjust the clock ahead or back by one Clock 2–6 hour (for Daylight Saving or Daylight (dashed Standard Time only) box) Set the current d.
Attendant Programming Instructions 1 . Enter Attendant Programming mode A. B. Dial the Attendant. If on site, dial the Attendant extension using your phone’s handset. If off site, dial a tele- phone number that is answered by the Attendant. Wait for an answer.
Business Hours Defines normal business hours for each day of the week so caller hears the right announcement. If your business is open 8:30–5:00 Monday–Friday (the factory setting), skip this procedure.
Routes see example Example: Programming Routes for ABC Supermarket The following instructions show how to program the routes NOTE: Program all Destination extensions before programming for the ABC Supermarket example setup described on disconnects.
Automatic Tries to Route 0 (Day) Sets the number of times the Attendant will automatically transfer a caller to Route 0—when the caller does not dial a route or extension during the Day, Night, or Transfer Fail announcement—before the Attendant hangs up (during business hours).
System Programming for Attendant Operation Instructions 1. 2. 3. 4. At extension 10, place programming overlay on MLS-34D or MLS-12D phone. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] to enter System Programming mode. Follow boxed instructions for the setting(s) you want to change.
Transfer Return Extensions (page 1-6) Automatic Extension Privacy Identifies the Transfer Return extension for each Attendant If the receptionist wants to be able to pick up calls after extension.
Testing for Proper Operation Follow boxed instructions below to ensure the Attendant answers and transfers calls correctly. Testing Basic Operation Test basic operation for both day and night operation.
Planning Form A This appendix is a two-page planning form to use for recording the setup decisions described in Chapter 1. Use a pencil in case you want to change the setup later.
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: Programming System extension where Attendant is connected Call Answering Mode: ❑ Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist) ❑ Backup.
Announcements Standard Announcement Day Thank you for calling . If you know the two-digit extension you want and are at a touch-tone phone, please dial it now: For , press 1 now. For , press 2 now. For , press 3 now. For , press 4 now. For , press 5 now.
PARTNER Plus Attendant Planning Form (complete one form for each Attendant) Attendant: System Attendant Extension: Programming System extension where Attendant is connected Call Answering Mode: ❑ ❑ Immediate. Attendant answers first (immediate Line Ringing for Attendant; delayed or no ring for receptionist) Backup.
Announcements Day Standard Announcement Thank you for calling . If you know the two-digit extension you want and are at a touch-tone phone, please dial it now: For , press 1 now. For , press 2 now. For , press 3 now. For , press 4 now. For , press 5 now.
Troubleshooting B If you have difficulty installing, programming, or using the Attendant, use the information in this appendix to attempt to solve the problem. If you still need help, AT&T customer support personnel are ready to assist you. In the U.
Out-of-Service Codes If the Attendant detects a serious problem, it automatically goes into an out-of- service state. This means the Attendant will not answer calls (the caller hears ringing but the Attendant will not pick up the call). The "battery" light on the front panel blinks 1 to 10 times, pauses, then repeats the pattern.
Invalid Extensions and Routes If a caller dials an invalid extension, the way the Attendant transfers the call depends on the extension the caller tries to dial: ■ ■ ■ ■ ■ If the caller dial.
Attendant Disconnects Callers After They Select Routes This problem occurs if the Attendant extension is in the Night Service Group and there is a System Password programmed. You cannot program a System Password if you put Attendants in the Night Service Group.
Specifications C System Equipment Required One PARTNER Plus system processor module required (Release 2 or greater) At least one 200 or 206 module per Attendant is required on the system.
Power Failure Programming (except recorded announcements) saved Operation eight weeks after power failure if battery is fully charged at time of power failure Recorded announcements saved 3 hours Tele.
Index ABC Supermarket answering calls at, 1-1 to 1-3 example, 1-1 to 1-3, 1-10 planning form, 1-11 programming routes for, 2-8 route plan, 1-7 setup, 1-10 Abbreviated ringing, 1-2 AC power jack, 2-2, .
Maximum extension, B-5 Messaging, 1-12 Minimum extension, B-5 MLS-12D phone, 1-3, 1-7, 2-4 MLS-34D phone, 1-3, 1-7, 2-4 Modem lines, 1-6 Mounting requirements, C-1 Music-on-hold, 1-8, 1-10, 2-10 Multi.
Comcode 106 449 689 AT&T 518-455-710 Issue 1 April 1991 Graphics © AT&T 1988.
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