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STATION USER GUIDE Panasonic Panasonic Panasonic Panasonic ® ® ® ® Please read these instructions completely before using this uni t. Sectio n 755 Issued Apr il 200 0 Digital Business System 44-Se.
The con tents of this ma nual are subject to c hange withou t notice an d do not c onstitute a commitmen t on the part o f Pan asonic T elecommuni cat ion Syste ms Comp any (P TSC). Every effort has been made to ensure the acc uracy of this do cum ent.
Preface Issued Apri l 2000 i Prefac e The Station User Guide is fo r anyone who uses a Panaso nic 44-Series di gital telephone in conj unction with the Pa nasonic DBS. The DBS (Digital Business System) is a telephone system th at provides you with a powerfu l set of featur e s for han dling call s .
Preface ii Issued April 2000 Notation Used This man ual uses the following conventio ns: • References t o chap ters and s ections a re enc losed in quot ation ma rks, and i n clude the titl e and page nu m ber , for example : “Assi gning F F Keys ” on pa g e 25 .
Cont en ts Issued Apri l 2000 3 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i 1. Understanding Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . 17 Non-Dis play Phones .
Contents 4 Issued Apri l 2000 Auto-R e peat Di aling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 Savin g and Red ialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 4.
Cont en ts Issued Apri l 2000 5 Makin g an An nounceme nt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559 Answerin g an Announce m ent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560 Transf erring Calls with an Anno uncement .
Contents 6 Issued Apri l 2000.
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 7 1. Understanding Your Phone Becoming familiar with your Pan a sonic 44-Series d igital phon e will enable you t o ef fe ctively use its call-ha ndling fe atures . Note: Some features may n o t be ava ilable on yo ur phone.
1. Under sta ndin g Yo ur Ph one 8 Issued Apri l 2000 DBS-32-755 Non-Display Phones Non- display ph ones, s uch as the m odel shown in Figure 1, do n ot have a n LCD display . T able 1 on page 9 descri be s the featu r es th at are typical of non - displa y ph ones.
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 9 T abl e 1. Non- di splay phon e fea t u re s # Featur e Descri ption 1 Messa ge W aiting I ndica- tor Indicates that you ha ve a message . 2 PRO G Key Used to progra m Flex ible Func tion (FF) and on e- touch k eys a nd to adjust r inger volum e.
1. Under sta ndin g Yo ur Ph one 10 Issued April 20 00 DBS-32 -755 Small-Display Phones Small -display ph ones, such as the mo del in Figure 2, ha ve a displ ay containi ng two l ines of text. T able 2 on pag e 11 describes th e featu res tha t are typica l of smal l-di spl ay ph one s.
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 1 1 T able 2. Small-d isplay phon e featu res # Featur e Descript ion 1 Messa ge W aiting I ndica- tor Indicates tha t you ha ve a message. 2 Display Displa ys in f or ma tion about the pho ne ’ s sta tu s, menus, di al ing dir ectories, and text message infor- mation .
1. Under sta ndin g Yo ur Ph one 12 Issued April 20 00 DBS-32 -755 Using th e Soft Keys on a Sm all-Display Phon e Note: This featu re requires DBS software version CPC-AII/B v . 8.0 or higher , CPC- S/M v . 2.0 or higher , or CPC-EX v . 1.0 or higher .
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 13 Using Speed Dial Directori es 1. Press the MODE key one time . “SS D” and “PSD” ap pear on the second line o f the display . 2. Select System Sp eed Dial or Persona l Speed Dial by pres sing th e soft ke y next to th e desire d item.
1. Under sta ndin g Yo ur Ph one 14 Issued April 20 00 DBS-32 -755 Usin g V ariabl e Mo de on a Sm all-D ispl ay Pho ne Note: This featu re requires DBS software version CPC-AII/B v . 8.0 or higher , CPC- S/M v . 2.0 or higher , or CPC-EX v . 1.0 or higher .
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 15 Large-Display Phones Phones suc h as the mo del in Figur e 5 are di sting ui shed by their large disp lays. T able 3 on page 16 de scribes t he featur es tha t are typi cal of l arge displa y ph ones.
1. Under sta ndin g Yo ur Ph one 16 Issued April 20 00 DBS-32 -755 T abl e 3. Large - d i spla y phone featu res # Featur e Descript ion 1 Messa ge W aiting I ndica- tor Indicates tha t you ha ve a message. 2 Display Displa ys in f or ma tion about the pho ne ’ s sta tu s, menus, di al ing dir ectories, and text message infor- mation .
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 17 Using the Soft Keys on a L arge-Display Phone The ten small key s located al ongside the display on a l arge-display phon e are called “soft ” keys b ecause th ey allow yo u to ch ange the so ftware mode of the displa y .
1. Under sta ndin g Yo ur Ph one 18 Issued April 20 00 DBS-32 -755 Display Information Both lar ge and small displa ys indica te the status o f the phone. Display informati on will vary dep ending o n how the phon e is programmed an d its status. S everal of th e more comm o n display s are illustrated below .
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 19 Large Di spl ay Figure 8. Remind er alarm Small D isplay Large Di spl ay Figure 9. Absence me ssage Small D isplay PERSONAL DIA L 10:4.
1. Under sta ndin g Yo ur Ph one 20 Issued April 20 00 DBS-32 -755 Large Di spl ay Figure 10. Incom ing outsi d e call Small D isplay Large Di spl ay Figure 1 1 .
1. Un derstan ding Y our Phone DBS-32- 7 55 Issued Apri l 2000 21 Large Di spl ay Figure 12. Internal ca lling in u se Small D isplay Large Di spl ay PERSONAL DIAL Brandy 11 3 CO T ALK 0’15 Outside .
1. Under sta ndin g Yo ur Ph one 22 Issued April 20 00 DBS-32 -755 This page intentionally le ft blan k..
DBS-32-75 5 Issue d Apr i l 2000 23 2. Setting Up Your Phone Use the procedures i n this chapter t o adjust the vo lume and disp lay contrast of your di gi tal ph one, a nd t o assig n call ha ndli ng feat ures to FF (f le xible functi on) ke ys.
2. Sett ing Up Yo ur Ph on e 24 Issued April 20 00 DBS-32 -755 V olume and Display Settings Adju sting Soun d V olume s Y ou can adjust the volume of th e following whil e they a re in use by pressing.
2. Sett ing Up Y o ur Pho ne DBS-32- 7 55 Issued Apri l 2000 25 FF Keys FF (Flexibl e Functio n) keys are loca t ed immedi ately abov e the keyp ad on your pho ne.
2. Sett ing Up Yo ur Ph on e 26 Issued April 20 00 DBS-32 -755 5. Press HOLD . 6. Re pl ace the ha ndset or press ON/OF F . Notes: • T o use an FF key’ s function , pre s s the ke y . • T o cha n ge an FF key’ s setup, use the p rocedu res desc ribed above .
2. Sett ing Up Y o ur Pho ne DBS-32- 7 55 Issued Apri l 2000 27 Note: Non-displa y and smal l-disp lay phon es have 10 one-touc h keys, which are located al ongsid e th e PROG an d CONF keys on non -disp lay and smal l- displa y phone s. Large-displ a y phone s have 10 “soft” ke ys instea d of one- touch key s.
2. Sett ing Up Yo ur Ph on e 28 Issued April 20 00 DBS-32 -755 For exampl e: Note: The PSD bin for each one -touch or soft ke y appear s o n the disp lay when the phon e is in Personal S peed Dial mod e. On large-displa y ph ones, either 5 or 10 bins ar e displ ayed a t a tim e, dep endi ng on how your ex tensi on is programm ed.
2. Sett ing Up Y o ur Pho ne DBS-32- 7 55 Issued Apri l 2000 29 Note: Y ou ca n i nsert the followin g ch aracters in to the nu mber: 5. Press HOLD . 6. Re pl ace the ha ndset or press ON/OF F . Checking PSD Numbers 1. Pi c k up th e han dset o r press ON/OF F .
2. Sett ing Up Yo ur Ph on e 30 Issued April 20 00 DBS-32 -755 Clearing a PSD Number From a One-T ouch or Soft Key 1. Pi c k up th e han dset o r press ON/OF F . 2. Press PRO G . 3. Pr e ss the de sired on e-tou ch or soft key . 4. Press HOLD . 5. Re pl ace the ha ndset or press ON/OF F .
2. Sett ing Up Y o ur Pho ne DBS-32- 7 55 Issued Apri l 2000 31 10. Whe n the name is c omplete, press FLASH. 1 1. Press HOLD . Note: T o enter mo re names, repeat step s 4-10.
2. Sett ing Up Yo ur Ph on e 32 Issued April 20 00 DBS-32 -755 T able 4. Speed di al alp habet en t ry To e n t e r : Pres s this key: This many time s : T o enter: Press this key: This ma ny time s: .
2. Sett ing Up Y o ur Pho ne DBS-32- 7 55 Issued Apri l 2000 33 Clearing Out a Name Assigned T o a PSD Key Note: Y ou will n eed to know th e PSD bi n numbe r for t he ke y in o rder to clea r out an assign ed name. T o chec k the bin numb er for a key , see “Che cki ng PSD Num bers” on page 29.
2. Sett ing Up Yo ur Ph on e 34 Issued April 20 00 DBS-32 -755 This page intentionally le ft blan k..
DBS- 3 2-755 35 Issued Apr i l 2000 35 3. Pla c in g O uts ide C all s 3. Placing Outside Cal ls Y our digital p hone, in c onjun ction with t he DBS, provide s several wa ys for you to place outsid e calls.
3. Plac ing Outs ide C alls 36 Issued April 20 00 DBS-32 -755 Making C alls Using an Outside Line Access Gr oup Y o u can dial 9, 81, 82, 83, 84, 85 , or 86 to acc ess an outside lin e. Each of these code s gi ves you acces s to a group of ou t side lines .
DBS- 3 2-755 37 Issued Apr i l 2000 37 3. Pla c in g O uts ide C all s Having an Open Line Call Y ou Back If all outside l ines are busy , you can have th e D B S no tify you when an outside li ne is available. 1. Pi c k up th e han dset o r press ON/OF F .
3. Plac ing Outs ide C alls 38 Issued April 20 00 DBS-32 -755 programmed from the attend ant’ s ph on e. Once progra mmed, th ey are availabl e for everyo ne t o use. A ma ximum of 90, 20 0, or 500 SSD numbe rs are al lowed, dep ending on the system.
DBS- 3 2-755 39 Issued Apr i l 2000 39 3. Pla c in g O uts ide C all s 3. Pi c k up th e han dset o r press ON/OF F . 4. If nece ssary , access an outsid e line. 5. Pr e ss the sof t ke y ne xt to the des ired SS D numbe r to ini tiate d ial in g. Dialing an SSD Number Using the Soft Keys on a Large Display Phone 1.
3. Plac ing Outs ide C alls 40 Issued April 20 00 DBS-32 -755 Checking SSD Numbers Using the Soft Keys 1. Scroll through the System Speed Dial directo ry until the desired SS D name is displa ye d. 2. Pi c k up th e han dset o r press ON/OF F . 3. Press CONF .
DBS- 3 2-755 41 Issued Apr i l 2000 41 3. Pla c in g O uts ide C all s Redialing Ou tside Numbers Redialing 1. Pi c k up th e han dset o r press ON/OF F . 2. Acce ss an outsi de l i ne. 3. Press REDIAL . The phone di als the last ou tside n umb er dialed .
3. Plac ing Outs ide C alls 42 Issued April 20 00 DBS-32 -755 3. Press * . 4. Re pl ace the ha ndset or press ON/OF F . Rediali ng a Saved Number 1. Acce ss an outsi de l i ne.
DBS-3 2- 755 Issue d April 2000 43 4. Answeri ng Call s Calls ca n r each yo ur di gital ph one fr om se veral di fferent so ur ces, a nd ca n be hand le d in a va r ie t y of way s .
4. Answering Ca lls 44 Issued April 20 00 DBS-32 -755 Picking Up Calls T o answer var ious ty pes of cal ls , use th e f ollowin g proced ur es. 1. Pi c k up th e han dset o r press ON/OF F . 2. Do on e of the follo wing : *The DBS al lows exte nsions t o be grou ped int o paging groups.
4. Answer ing Cal l s DBS-32- 7 55 Issued Apri l 2000 45 Answering T wo Calls 1. Press HOLD to put the first call on ho ld. 2. Pr e ss the gre en flash ing FF ke y for the se cond call . 3. Press HOLD to put the second c all on hold. 4. Pr e ss the gr een f l ashing F F key to r eturn to the f ir s t ca ll .
4. Answering Ca lls 46 Issued April 20 00 DBS-32 -755 Picking Up Calls Parked by the Attendant 1. Pi c k up th e han dset o r press ON/OF F . 2. Dial 76 . 3. Dial the approp ria te system park n umber (00- 09) . Parking C alls fr om an Extens ion 1. Press HOLD during an outsi d e call.
4. Answer ing Cal l s DBS-32- 7 55 Issued Apri l 2000 47 • Press PRO G and then repl ace the handse t or press ON/OFF . Unscreened T ransfers Note: This feature requires sy stem programming or a specific DBS config uratio n, and m ay n ot be av ai lable.
4. Answering Ca lls 48 Issued April 20 00 DBS-32 -755 This page intentionally le ft blan k..
DBS- 3 2-755 Issue d April 20 00 49 5. Communicating Within Your Office The DBS p rovid e s a va riety of featur es for handli ng cal l s within your offic e.
5. Comm unic at ing Wi thin You r Off ic e 50 Issued April 20 00 DBS-32 -755 Calling Oth er Extensions Making I nternal Cal ls 1. Pi c k up th e han dset o r press ON/OF F .
5. Comm unic ating Within Y o ur Offic e DBS-32- 7 55 Issued Apri l 2000 51 4. Do on e of the follo wing : Answering a Page (Meet-Me Answer) Y o u can a nswer a page fro m any extensi on using t he Me et-Me Answer feature. 1. Pi c k up th e han dset o r press ON/OF F .
5. Comm unic at ing Wi thin You r Off ic e 52 Issued April 20 00 DBS-32 -755 3. Re pl ace the ha ndset or press ON/OF F . Calls to an outside line Note: T o forw ard to an ou tside number, you m ust first a ssign the outs id e nu mb er (inclu d ing a trunk ac cess cod e, such as 9 or 81 -86) t o a pe rsonal or s ys- tem spee d dial.
5. Comm unic ating Within Y o ur Offic e DBS-32- 7 55 Issued Apri l 2000 53 Cancelling Call Forward ing 1. Pi c k up th e han dset o r press ON/OF F . 2. Dial 72 . 3. Re pl ace the ha ndset or press ON/OF F . Using Call W aiting Call waitin g allows you to send a to ne an d an o pt iona l te x t me ssag e to a b usy extensio n.
5. Comm unic at ing Wi thin You r Off ic e 54 Issued April 20 00 DBS-32 -755 • Y ou cannot send a call waiting message to an extension that ha s an Absence Message o r Do-Not-Disturb registered. Answering Call W aiting 1. Do on e of the follo wing : 2.
5. Comm unic ating Within Y o ur Offic e DBS-32- 7 55 Issued Apri l 2000 55 The camp-on feat ure alerts y ou when a busy exten si on is free. 1. Pi c k up th e han dset o r press ON/OF F . 2. Di al the exte nsi on number. 3. When y ou hear a busy tone, press 3 .
5. Comm unic at ing Wi thin You r Off ic e 56 Issued April 20 00 DBS-32 -755 Using Callback Messages Y o ur phon e’s m essage ind icator lamp flashes wh en a me ssage has b een received. T his can be either a cal lback me ssage from ano ther extensi on or, if your system uses v oice mail, a vo ice message.
5. Comm unic ating Within Y o ur Offic e DBS-32- 7 55 Issued Apri l 2000 57 Note 2: On the large- di splay ph one, y ou can also use t he MSG key to respond to callback messages (requires DBS software version CPC-AII/B v . 8.0 or hig her, CPC-S/M, v .
5. Comm unic at ing Wi thin You r Off ic e 58 Issued April 20 00 DBS-32 -755 Scrolling Through Mes sages 1. Pi c k up th e han dset o r press ON/OF F . 2. Press CONF twice to vi ew t he next mess age . 3. Press # to scroll through messa ges. 4. Press ON/OFF .
5. Comm unic ating Within Y o ur Offic e DBS-32- 7 55 Issued Apri l 2000 59 Note: Five absence messag es (0-4 ) are supplied with the DBS. Y our system administrat or or de aler can set up five mo re cust omized messa ges (5-9). The messages supp lied with the sys te m are: Cancelling Absence M essages 1.
5. Comm unic at ing Wi thin You r Off ic e 60 Issued April 20 00 DBS-32 -755 Y our voice is he ard on the exte nsion, n ot on th e other lin e. Answering an Announcement T o answer an ann ounce men t, you may use the T alkback * key t o spe ak to the anno un cing party or yo u ma y s end a te xt me s s a ge .
5. Comm unic ating Within Y o ur Offic e DBS-32- 7 55 Issued Apri l 2000 61 • T ext message s can only be sent to callers within your facility . • The c aller must have a display phone to receive the text message. • T ext message s can be changed by your DBS administrator or dealer .
5. Comm unic at ing Wi thin You r Off ic e 62 Issued April 20 00 DBS-32 -755 This page intentionally le ft blan k..
DBS- 3 2-755 Issue d Apr il 20 00 63 6. Using Addi tional Features The DBS p r ovides a va riety of feature s you can u se in your dai ly wor k. This cha pter covers th e followi ng topics: T opic Pag.
6. U s ing Additi onal Fea tures 64 Issued April 20 00 DBS-32 -755 Using the Mu te Key Y o u can use the MUTE ke y on yo ur phone to mute the h andset or micropho ne so th at the party on the ot her end can not h ear yo u. Th e Mu te indica tor f la shes when using ha nd set mute , and l ights stea dily whe n the micropho ne is mute d.
6. Using Additiona l Fe ature s DBS-32- 7 55 Issued Apri l 2000 65 If your e xtension is locked, this step un locks it. If y our extension is unlocked, th is step locks it.
6. U s ing Additi onal Fea tures 66 Issued April 20 00 DBS-32 -755 Dr opping Out of a Conferenc e Call T o drop out of a co nferen ce call, han g up or press FLASH or ON/OFF . Using a Headset When head set mode is turned on, you can use a heads et attache d t o your phone .
6. Using Additiona l Fe ature s DBS-32- 7 55 Issued Apri l 2000 67 Using the Reminder Alarm Y o u can program y our phone t o alert you at a design ated time wit h an audibl e tone . T o t urn the to ne off when it so unds, pr ess ON /OFF . Non-Disp lay and Small -Display Phones 1.
6. U s ing Additi onal Fea tures 68 Issued April 20 00 DBS-32 -755 Whenever a Caller ID cal l rin gs yo ur phone, the fol lowing inform at ion appears on the ph one disp lay .
6. Using Additiona l Fe ature s DBS-32- 7 55 Issued Apri l 2000 69 Call Log Fo rmat for Small-Display Phones T o view the call l og, press the Call Log key . T o view the nex t call in the lo g, press the # key . T o view the previous call in th e log, press the * key .
6. U s ing Additi onal Fea tures 70 Issued April 20 00 DBS-32 -755 Figure 19 . Call lo g for mat for sma l l-di spl ay phon e--ro uting in for mat ion 5. T o return to the first lev el of call informatio n, press the CONF key . Other call log ent r i es can be viewed by pressing the * or # key .
6. Using Additiona l Fe ature s DBS-32- 7 55 Issued Apri l 2000 71 Pre ss the s oft k ey ne xt to the desired e ntry to view the d etails of a particula r call. Figure 21. Call Log fo r mat for la rge-display phone--detailed ca ll information Press an y soft ke y to re turn to the callin g number listing form at as shown in Figur e 20.
6. U s ing Additi onal Fea tures 72 Issued April 20 00 DBS-32 -755 • Y ou can assi gn an FF key fo r tran sferring caller s to anot her exte nsion’ s voice ma il.
6. Using Additiona l Fe ature s DBS-32- 7 55 Issued Apri l 2000 73 Using a V oice Mail Access Key When th e VM key fl a shes, press it to con n ect to y our mailbox . Using the MSG Key for V oice Mail Access Y o u can use the MSG key on the lar ge-displa y ph on e ( VB -4 4225) to re trie ve a voice messa ge.
6. U s ing Additi onal Fea tures 74 Issued April 20 00 DBS-32 -755 Note: The len gth of the vo ice mail num ber and the sp ecial codes ca nnot exceed 6 digits (8 digits on som e systems).
DBS- 3 2-755 Issue d Apr il 20 00 75 Appendix A. Dial Code List This append ix contains a su mmary of the mo st common ly used dial cod es. Y ou can us e many of these c odes to pro gram f uncti ons into FF keys. Note: Some of the se functio ns may n ot be av ailable in the versio n of the DBS you have.
76 Issued April 20 00 DBS-32 -755 T able 5. Dial C ode T able Function Dial Co de FF Key Absence Message Set 71 Y es Specif ic message: message nu mber (0 - 9) + time/ da te (0000-9999) No Absence Mes.
DBS-32- 7 55 Issued Apri l 2000 77 Call W a it ing 3 Note: Y ou can a ss ign thi s f eatu re as an “Any Key .” See “Any Key Assign- ment” on pa ge 76.
78 Issued April 20 00 DBS-32 -755 Page Call #00 - #07 Y es Persona l Speed Dial AUTO (90-99 or 900-9 09)) Y es Pooled Trunk Access 9 or 81-86 No Privacy Rele ase CONF No Redial REDIAL No Rele ase Ke y.
DBS-32- 7 55 Issued Apri l 2000 79 A Absence me ssages cancelli ng .. .............. .................. .. 59 setting u p ............ ............... ......... 58 using ......... .............. .................. .. 58 Access groups, ou tside lin e .
80 Issued Apri l 2000 DBS - 32-755 Index Extens ion .. .............. ........... ......... 13 Speed dial ........ .............. ........... .. 13 Dis play cont r as t ad j u s tment . ............... ..... 24 information .. ............... .........
Index DBS-32- 7 55 Issued Apri l 2000 81 checkin g PSD numb er s ........ 29 , 37 for voice mail acce ss .......... ......... 72 setting up ... .................. .............. .. 26 Pickin g up cal ls . ............... ........... ..... 44 Pulse vs .
82 Issued Apri l 2000 DBS - 32-755 Index receive r ..... .............. ........... ......... 24 ringer ..... .................. ............... ..... 24 spe aker .
Index DBS-32- 7 55 Issued Apri l 2000 83.
84 Issued Apri l 2000 DBS - 32-755 Index NOTES.
Pa n a s o n i c Pa n a s o n i c Pa n a s o n i c Pa n a s o n i c ® T elec ommunication Sys tems Company Business T elephone Systems Di vision T wo Panasonic W ay Secaucus, NJ 07094 Part Number: 55.
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