Benutzeranleitung / Produktwartung 84 des Produzenten Oki
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User’s Handbook English.
ii | Handbook Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Okidata assumes no responsibility for the results of errors beyond its control.
Handbook | iii Conformité An 2000 T ous les produits présentement vendus par Okidata sont conformes à l’an 2000. Chaque produit incorpore une technologie de l’information qui traite précisément les données de date et d’heure entre les années 1999 et 2000, et ne présente aucun problème pour la programmation du 9 septembre 1999 (9999).
iv | Handbook Cont ents Introduction ............................................................... 1 Multifunction Features ................................................... 1 Fax Features ..........................................................
Handbook | v Multifunction PC Operatio n .................................. . 28 Faxing from your P C ................................................... . 28 Printin g ........................................................................ . 28 Copyin g .
vi | Handbook Sending a Confidential Fax ....................................... 52 Sending Documents Requested by Another Fax Machine (Polling T ransmission) ................................... 53 Dialing Another Fax Machine to Request Documents (Polling Reception) .
Handbook | vii Maintenance ............................................................. 79 Replacing the T oner Cartridge ...................................... 79 Replacing the Image Drum ........................................... 83 Resetting the Drum Counter .
Handbook | 1 Overview Introduction W elcome to the new generation of multifunction printers (MFPs)! The OKIOFFICE 84 MFP combines printing, faxing, scanning, and copying capabilities with Okidata’ s high- quality 600 dpi-class LED printing technology to handle all of your document processing needs in one easy-to-use package.
2 | Handbook • • • • • Printing: configure printing features, print files directly to your MFP . • • • • • Scan: scan pages from your MFP directly to your computer , perform basic manipulation of images, save to a file, or print.
Handbook | 3 Overview A Look at the Components and Control P anel Components 1 Paper T ray/Copy Stacker Load up to 100 sheets of paper into this tray . Up to 30 printed pages stack on the tray . 2 Document T ray Holds original documents that are to be scanned, copied, or faxed—up to 20 pages.
4 | Handbook 7 PC Connector Plug the computer cable into this connector . 8 Line T erminal T erminal for connecting to an incoming telephone line. 9 TEL T erminal T erminal for connecting to an optional handset or external telephone line. 1 0 AC Power Inlet Plug the supplied AC power cord into this inlet.
Handbook | 5 1 2 LED Printhead This black bar writes received or copies images onto the image drum. Clean this bar each time you change the toner cartridge. 1 3 Image Drum Cartridge The image drum cartridge contains the green photosensitive drum, which receives images from the LED printhead and transfers them to the printing pape r .
6 | Handbook Control Panel.
Handbook | 7 Control Panel Keys and Indicators 1 LCD Display Panel: Refer to this display for instructions and information while your MFP is performing operations or while you are programming. 2 T ransmit Resolution/Y es key: Use this key to change the resolution used for transmitting documents.
8 | Handbook 8 Redial Key: Press to manually redial the last number dialed on your MFP . 9 Auto Dial Key: Auto Dial numbers are abbreviated numbers for rapid dialing. Rather than dialing the entire telephone number , you can enter a 2-digit Auto Dial number instead.
Handbook | 9 1 6 Pause Key (One T ouch key 10): Use this key on the One T ouch keypad to enter automatic 3-second pauses in dialing when programming telephone numbers. For example, you may want to use this key to tell your machine to wait for an outside or international line to open.
10 | Handbook T he One T ouch Keypad Use the One T ouch keys for quick, one-touch dialing. They are also used to access most functions and programming options. Using the One T ouch K eys for Dialing For dialing, just press the appropriate One T ouch key .
Handbook | 11 5/Polling Key: When a document is loaded in the document feeder , use this key to set your MFP to wait for another fax machine to call and request the document to be sent (polling transmission).
12 | Handbook Overview Setting Up Y our OKIOF F ICE M F P T o install your new OKIOFFICE MFP , follow the instructions in this section. Y ou must complete these steps for your OKIOFFICE MFP to operate.
Handbook | 13 Operation and Maintenance • Use a dry cloth to clean the control panel and the main body of the unit. • Aside from the instructions specifically mentioned in this handbook, your MFP is not user serviceable. Do not attempt to service the machine or lubricate moving parts by yourself.
14 | Handbook W here to Install Y our OKIO F F ICE M F P • Place your OKIOFFICE MFP in a dust-free location away from direct sunlight. • Allow several inches on each side of the MFP to ensure adequate ventilation. • Make sure that both power and telephone outlets are available nearb y .
Handbook | 15 Installing the Paper T rays 1 Install the paper tray/copy stacker . 2 Install the document tray . 3 Install the document stacker ..
16 | Handbook Removing the Protective Sheet 1 Open the top cover and front panel. 2 Move aside the protective sheet and grasp the image drum. Firmly lift up to disengage the image drum, then lift it out. ! Caution: Do not touch the green drum surface! 3 Grasp the protective sheet and pull it out.
Handbook | 17 Installing the T oner Car tridge 1 Lift out the toner well cover and discard. ! W arning: Be careful when handling the toner cartridge. Do not let toner spill onto your clothing or other porous materials. If you experience any problems with toner , see the Safety instructions, at the beginning of this section.
18 | Handbook 5 Push the lock lever forward until it stops. 6 Close the cover and front panel. Press down on the top cover to make sure it is firmly closed. . Connecting to the T elephone Line 1 Insert one end of the telephone cord into the LINE jack in the back of the machine.
Handbook | 19 Installing the External Optional Handset If you purchased an external handset option with your OKIOFFICE MFP , follow these instructions to install it. 1 Plug end of the handset cord into the handset and the other end into the jack on the front of the cradle.
20 | Handbook T o connect both an answering machine and a telephone: 1 Connect your answering machine to your MFP . 2 Plug your external telephone’ s cord into the telephone jack on your answering machine. ! Important: Y ou must have the T AD mode feature turned on for an answering machine to work with your MFP .
Handbook | 21 Loading Paper Y our OKIOFFICE can hold up to 100 sheets of standard- weight (20 lb.) paper in letter , legal, and A4 sizes. For best results, use paper specially made for laser printers or photocopiers. ! If you are receiving a document created on legal-size paper , the document will be reduced to fit on letter size paper .
22 | Handbook Overview Setting Basic F eatures Setting the Date and Time Follow these instructions to set the time and date on your OKIOFFICE MFP: 1 Press the Select Function key . 2 Press the 9/User Program One T ouch key located on the One-T ouch keypad.
Handbook | 23 T elephone/F ax mode [T/F] Incoming calls are a mix of fax and telephone calls. In this mode your MFP detects if the incoming call is a fax or a voice call. When the call is from another fax machine, your MFP switches to fax mode and receives the message.
24 | Handbook Setting the Fax Identification Fax machines must identify the sender and the telephone number of the sender on each page of every fax sent. ! Important: Programming this information into your MFP is required by law in the United States. T o program your F AX ID using JetSuite Pro, see your JetSuite Pr o User’ s Guide .
Handbook | 25 6 Press the Start key to save your entry . 7 Enter your Sender ID, This is a descriptive title up to 32 characters long. Refer to the following instructions: T o Do This Us e Enter numbe.
26 | Handbook FUNCTION NO. [ ]. 4 Using the numeric keypad, enter 14. This display shows USER LANGUAGE. 5 Press the No © key to switch to the other installed language. 6 T o accept the language change, press the Y es § key . 7 Press the Select Function key to finish.
Handbook | 27 9 Press the Space One T ouch key until the display changes to YES < § > NO < © >. 10 Press the Y es § key . 11 Press the Select Function key to finish. Keep in mind that all of the outside telephone numbers you program into your MFP have to begin with your PBX’ s access digit.
28 | Handbook Overview Multifunction PC Operation Y our OKIOFFICE is a fully integrated desktop multifunction printer (MFP) for printing, faxing, copying and scanning. W ith JetSuite Pro software installed on your PC, you can print and fax directly from any W indows ® applications.
Handbook | 29 2 Issue the command to print through your application. The paper pulls in for printing. 3 If you are printing multiple pages, insert additional pages when prompted by the software. Copying Y ou can use your MFP as a stand-alone copier to make up to 50 copies at one time.
30 | Handbook Scanning Y ou can use your MFP with JetSuite Pro to scan a document into a file where it can be edited, stored, printed, copied or faxed. The following is the basic procedure; for details, see “Scanning Documents” in the JetSuite Pr o Software User’ s Guide.
Handbook | 31 Overview Basic F axing Operations For details on how to send faxes directly from your PC screen, see your JetSuite Pro User’ s Guide. Preparing Documents for Scanning and Faxing Guidelines • Try to use good quality documents for your fax transmission.
32 | Handbook • When loading multiple-page documents, do not load paper that is thinner than 0.003 ″ (0.08 mm) or thicker than 0.005 ″ (0.13 mm). • For single documents, do not load paper that is thinner than 0.002 ″ (0.06 mm) or thicker than 0.
Handbook | 33 3 Y our MFP grips the documents, and pulls the bottom page into the machine. If necessary , use the T ransmit Resolution or Y es § key to set the resolution of your document. Document T ype Resolution Resolution T o Use of Scan Normal office STD (Standard) 200 x 100 dpi documents Documents with small FINE or EX.
34 | Handbook The table below explains some of the messages you may see during a typical fax transmission. Message Explanation (location) The remote location’ s Personal ID, TSI/CSI, Location ID or the telephone number you entered will identify the location during transmission.
Handbook | 35 As memory begins to empty , scanning resumes. Memory cannot “overflow ,” requiring you to reload the document. ! If you want to turn off this feature, see “Changing Y our User Function Settings” in Customizing Features and Operations.
36 | Handbook • When your telephone or MFP rings, pick up the telephone handset. If a person is on the line, carry on your conversation. • If a remote fax machine is on the line, or if a person wishes to fax you a document after a conversation, press the Start key .
Handbook | 37 • If your MFP has received a message in memory because toner is low , MSG. IN M EMORY appears on the display . T o print out the message stored in memory , do the following: 1 Press the Select Function key . 2 Press the 2/Print Operation key .
38 | Handbook can answer a voice request only after all pages have been transmitted. If you are receiving a fax, you can answer a voice request after reception of each page. Y ou know that the person on the other fax machine has issued a voice request when you hear a warbling tone.
Handbook | 39 Overview Programming Y our One T ouch Directory Faxing is easier when you program frequently used fax numbers into the ten One T ouch keys and the 70 Auto Dial numbers available in your MFP . Y ou can also program these features through your JetSuite Software.
40 | Handbook 7 Enter the Location ID. This is a descriptive title up to 15 characters long. Refer to the instructions below . T o Do This Us e Enter numbers Numeric keypad (press once) Enter spaces Space One T ouch key Enter Hyphens (-) Hyphen key Enter alphabet characters Locate the character y o u want on the numeric keypad.
Handbook | 41 4 Using the numeric keypad, enter 28. The display shows 28:ONE T OUCH P AR AM . 5 Press the One T ouch key for the location whose settings you want to change. The display shows ECHO PRO TE CTION, [OF F]. 6 Press the No © key to switch Echo Protection on.
42 | Handbook part of the number unprogrammed and enter it manually on the numeric keypad). T o use a chain dial number: 1 Select the One T ouch key or Auto Dial number programmed with the first part of the chain dial number . The display shows: PR ESS O T/AD/SRCH KEY .
Handbook | 43 Overview Programming Y our Auto Dial Directory Y our MFP has 70 Auto Dial numbers available for quick, two- digit selection and dialing. For each auto dial number , you can enter a fax number up to 32 digits long and a Location ID (name) up to 15 characters long.
44 | Handbook Enter a unique character Press the Oper/Unique key repeatedly until the character you want appears. The following characters are available: ! # & ‘ ( ) * + , - . / : ; = ? ⋅ ä ß ñ ö ü Æ Å Ø æ å ø. Enter two letters using the Press the No © key to same key .
Handbook | 45 Overview Sending a F ax to Multiple Locations (Broadcasting) This function is also available through JetSuite Pro; see the JetSuite P r o Use r ’ s Guide for details. Y our MFP ’ s broadcasting feature allows you to send a document to many different locations at the same time.
46 | Handbook prints. Or , Press the No © key to skip printing the report. CHECK L OC A TION S YES (ST A RT) displays. 3 Press the Start key . Each entry displays.
Handbook | 47 Overview F axing to a Group Once you have programmed some One T ouch keys or Auto Dial numbers, you can use these programmed locations to create groups.
48 | Handbook 6 After you have completed your selection (by pressing Y es § or No © ), the display shows SELE CT L OC . again. Continue to add or delete locations from your group. Each group can contain up to a maximum of all of the One T ouch and Auto Dial locations available on your MFP .
Handbook | 49 Overview Advanced Operations Sending a Fax at a Later Date and Time The delayed transmission feature allows you to send documents at a specified date and time, and frees you from the need to manually start the transmission.
50 | Handbook T o Select Using Do This A One T ouch key Press the One T ouch key . An Auto Dial number Press the Auto Dial key , then enter the two digit Auto Dial number on the numeric keypad. A number dialed on Dial as you would on a normal numeric keypad.
Handbook | 51 Creating a Confidential Mailbox 1 Press the Select Function key . 2 Press the 9/User Program One T ouch key . The display shows 1: FUNC. PROGRAMMING . 3 Press 5 on the numeric keypad. The display shows 5: PERSONAL BOX PRG . 4 Press the Y es § key .
52 | Handbook ! If the message, ILLEGAL OPERA TION displays, the mailbox is not empty. Print out any message in the mailbox before you change its password. Sending a Confidential Fax Fax machines are often placed in public places where everyone can look through the received faxes.
Handbook | 53 Sending Documents Requested by Another Fax Machine (Polling T ransmission) When you normally send faxes, you load documents into your fax machine, select a location, and then press the Start key to begin sending the documents.
54 | Handbook T o Select Using Do This A One T ouch key Press the One T ouch key . An Auto Dial number Press the Auto Dial key , then enter the two-digit Auto Dial number on the numeric keypad. A number dialed on Dial as you would on a the numeric keypad normal telephone.
Handbook | 55 Initiating a Relay Broadcast 1 Load your documents. 2 Press the Select Function key . 3 Press the 4/Relay Initiate TX One T ouch key . The display shows REL A Y P ASSWOR D . 4 Press the No © key . 5 Using the numeric keypad, enter a 4-digit password which is the same as the relay keyword programmed into the relay key station.
56 | Handbook • Limit both transmission and reception (T/R) • No limitations on transmission or reception (OFF) T o use the closed network function, follow the instructions below . 1 Press the Select Function key . 2 Press the 9/User Program One T ouch key .
Handbook | 57 What Y ou Can Do W hile Sending a F ax After your MFP has finished scanning a document into memory and while it is transmitting from memory , you can: • Load another document and prepare it for transmission. Y ou can continue to load documents as long as memory is available.
58 | Handbook Overview Using Y our OKIOF F ICE M F P for Copying Making Copies Y ou can also make copies using your MFP . Y ou can make up to 50 copies at one time. Y our MFP automatically makes all copies in FINE mode. 1 Load your documents. 2 Press the Copy key .
Handbook | 59 Overview Customizing F eatures and Operations Many of your MFP’ s features and functions have settings, which can be changed to customize its operation. Because each country has different regulations, you may not be able to access all of the settings listed in this chapter .
60 | Handbook 4 IMAGE IN MCF: When a message confirmation is printed, this function adds a portion of the first page your MFP transmitted. This is printed at the bottom of the message confirmation report. A vailable settings are on and off. 5 SENDER ID: This function controls the printing of your MFPs Sender ID on the faxes you send.
Handbook | 61 automatically switches back to facsimile mode to allow the calling party to send function controls how long your MFP waits before switching back to fax mode. A vailable settings are 20 seconds or 35 seconds . 1 1 RING RESPONSE: This function controls how long your MFP waits before answering an incoming telephone call.
62 | Handbook from the document feeder). A vailable settings are memory and Feeder . 18 Not assigned. 1 9 ECM FUNCTION: The error correction mode function helps your MFP to improve communication in areas where telephone line conditions are poor . A vailable settings are on and off.
Handbook | 63 2 6 RESTRICT ACCESS: Select whether or not you want restricted access. T urning on this function renders your restricted ID registration active.
64 | Handbook Setting Y our M F P’s Distinctive Ring 1 Press the Select Function key . 2 Press the 9/User Program One T ouch key . The display shows 1:FUNC. PROGRAMMING . 3 Press the Y es § k e y. The display shows FU NCTION NO. [ ]. 4 Using the numeric keypad, enter 12.
Handbook | 65 BUSY TONE DETECT : This function allows your MFP to detect a busy tone when sending a fax. A vailable settings are on and off. MF(TONE)/DP(PULSE): This function controls what method your MFP uses for dialing. T wo dialing methods are in common use.
66 | Handbook Changing Y our Dial Paramet er Settings 1 Press the Select Function key . 2 Press the 9/User Program One T ouch key . 3 On the numeric keypad, press 2.
Handbook | 67 Overview Repor ts Understanding Repor ts Y our MFP provides a variety of useful reports, which help you understand the current settings, programming, and operations. Refer to the reports listing below to determine which reports you want to print, then refer to Printing Reports for instructions on printing a report.
68 | Handbook • The communication mode used for each transmission or reception. • The number of pages sent or received. • The result of each communication. • Service codes. ! This report does not contain the results of messages that were received without errors.
Handbook | 69 • The Location ID or telephone number of the fax machine you were communicating with (DIST ANT ST A TION ID). • The communication mode used. • The number of pages sent or received. • The result of the communication. • Service codes.
70 | Handbook Codes Used in Reports Result Codes Result codes indicate the results of communications. Code Description BUSY The other machine’ s line was busy or there was no answer . CANCL A message was erased after being held in memory for 10 days.
Handbook | 71 Overview Problem Solving Clearing a Document Jam When a document jam occurs, your MFP beeps and an error message appears in the display . If the jammed document looks like it is positioned straight in your feeder , press the Stop key to try to feed the document the rest of the way through the feeder .
72 | Handbook ! W arning: Never expose the image drum cartridge to light for more than 5 minutes. Never expose the image drum cartridge to direct sunlight. Always hold the image drum unit by the ends. Never touch the surface of the green drum inside the image drum cartridge.
Handbook | 73 Display Panel Messages This section lists the status and error messages that may appear on your machine’ s display panel, and explains what they mean and how to correct any problem they indicate.
74 | Handbook T oner low: T oner is running low in the toner cartridge. Replace the cartridge as soon as possible. When you close the cover after replacing the toner cartridge, the message clears–see “Replacing the T oner Cartridge”. 1 4:1 4 :F A X CHANGE DRUM SOON Image drum alarm: The image drum is nearing the end of its projected life.
Handbook | 75 Reading the Print Counters Y our OKIOFFICE keeps track of the number of pages it has printed or scanned. If you are experiencing a problem, a service person may ask you to check these counters. ! If the image drum cartridge has reached the end of its life, you will also use this function to reset the drum counter .
76 | Handbook Make sure that your telephone line (not your external telephone or handset) is connected to the LINE outlet on the back of your MFP . If you have an external telephone connected, lift the handset and check for a dial tone. If you do not hear one, there may be a problem with your telephone line.
Handbook | 77 Y ou keep getting reports you do not want. Check your user function settings and turn off the reports you do not want. See the “Customizing Features and Operations” section. Y ou sent a fax but it was received completely blank . Make sure that you have loaded your document face down.
78 | Handbook Y ou set your MFP for delayed transmission but it did not send. Check the display to make sure that you have set your MFP’ s clock to the correct time. See “Setting the Clock” in the Installation chapter . Y our MFP disconnected before you could answer a voice request.
Handbook | 79 Overview Maint enance Replacing the T oner Car tridge The number of pages you can print with one toner cartridge depends on the type of documents you usually receive or copy . A toner cartridge will print about 1,875 pages/letter size of standard business communications at a typical print coverage of 4% (equivalent of CCITT No.
80 | Handbook 2 Grasp the control panel. Pull upward and toward you until it releases. Swing the control panel up and out of the way . 3 Pull the gray lock lever on the old toner cartridge all the way toward you. Carefully pull the old toner cartridge out of the image drum unit.
Handbook | 81 6 Lower the right side down into the toner well. 7 Push the lock lever forward until it stops. 5 Insert the left side of the toner cartridge into the toner well, placing it under the tab (a).
82 | Handbook 8 Using the cleaning wipe provided with your new toner cartridge, gently wipe back and forth across the full length of the LED array . 9 Close the cover and front panel.
Handbook | 83 Replacing the Image Drum If the faxes you receive are light or have vertical streaks in them and you are not out of toner , or if your MFP displays a CHANGE DRUM message, your MFP needs a new image drum unit. Contact your dealer to order one.
84 | Handbook 3 Firmly lift up to disengage the drum cartridge (with its toner cartridge), then lift it out. Wrap it in the packaging materials from your new drum cartridge, and discard it. ! Caution: Do not touch the green drum surface! ! Caution: Never expose the image drum unit to light for more than 5 minutes.
Handbook | 85 Consumables and Replacement Parts Before you order , have the correct part number and description of the item. • Consult the dealer where you purchased your OKIOFFICE 84. • Consult an Okidata Authorized Sales and Service Dealer . • Order toll-free by phone at 1-800-OKIDA T A (1-800-654- 3282) using a major credit card.
86 | Handbook Overview Service and Suppor t This information is valid for the United States and Canada only . Okidata is firmly committed to the satisfaction of our customers.
Handbook | 87 The Okidata Customer Information System 1-800-OKIDA T A (1-800-654-3282) For quick Answers to commonly-asked question, the Okidata Information System Automated Attendant is available 24 hours a day , 7 days a week.
88 | Index Overview Index A Alarm indicator 8 Answering Mode Changing 23 Setting 22 Auto Dial Directory Programming 43 Auto Dial Key 8 Auto Rec. Key 7 Auto Receive Mode 22 B Broadcasting 45 C Call Bac.
Index | 89 Sending from Feeder 49 Sending from Memory 50 Delayed TX key 10 Dial Parameters Changing 65 Settings 64 Distinctive Ring 64 Document Jam 7 1 Document Stacker 3 Document T ray 3 Documents Lo.
90 | Index K Key Select T one 1 1 L Language Setting 25 L CD Display P anel 7 LED Printhead 5 Line T erminal 4 Location Program Key 1 1 M Manual Paper Feeder 3 Using 29 Manual Receive Mode 22 Memory R.
Index | 91 Redial Key 8 Redialing 35 Relay 54 Relay Initiate TX K ey 1 0 Replacement Parts 85 Report Print Key 1 1 Reports 67 Active Memory Files 67 Activity 67 Broadcast Confirmation 68 Broadcast Ent.
92 | Index U Unassigned Auto Dial Numbers Locating 4 1 Unassigned Keys Locating 4 1 Unique Key 9 Unpacking 1 2 , 1 4 Unsolicited Fax Messages 55 User Functions 59 Changing 63 Settings 59 User Program .
Ein wichtiger Punkt beim Kauf des Geräts Oki 84 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Oki 84 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Oki 84 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Oki 84 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Oki 84 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Oki 84 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Oki 84 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Oki 84. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Oki 84 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
