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Norstar, Meridian and Companion are trademarks of Northern Telecom © Northern Telecom 1998 Norstar -Companion MICS-XC Installer Guide 1-800-4 NORTEL www.
p0881594.book Page 2 Tuesday, August 25, 1998 3:59 PM.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Table of Contents Regulations 1 Federal Communications Commission (U.S. only) 1 Companion Base Stations 1 Activation (U.
ii / Table of Contents MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Mounting a Base Station 33 Installing portable telephones 36 Installing external antennas and lightning surge arresto.
Table of Contents / iii P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Registering individual portables 73 Registering the C3050 73 C3050 Icons 73 T o register the C3050 73 T o confirm t.
iv / Table of Contents MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Specifications 107 Norstar Companion system components 107 Remote Power Interconnect 107 Base Station 108 Upgrading your system 111 Adding Companion to a mini, midi, maxi, or mega system 111 Upgrading an RPI-8 to an RPI-16 111 Glossary 113 Index 121 p0881594.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Regulations Federal Communications Commission (U.S. only) The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS).
2 / Regulations MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Safety Do not connect the administration set or Base Stations directly to a CO line. Doing so may result in equipment damage. The Norstar administration set and Base Stations must not be used as off-premises equipment.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Norstar Companion basics Norstar Companion provides mobility in the workplace. With Companion, your telephone can go with you, allowing you to make and receive calls while on the move.
4 / Norstar Companion basics MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Before the Base Stations can be used in the United States, UTAM codes must be obtained and entered using an administration terminal or Norstar Remote Utilities (NRU).
Norstar Companion basics / 5 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Note: Versions 4.0 and 5.0 are also supported. For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the Portable Telephone Feature Card that is supplied with it.
6 / Norstar Companion basics MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 6 Tuesday, August 25, 1998 3:59 PM.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide What’s new with Norstar New features Norstar introduces Hunt Groups capability plus two new features including two wireless call pickup features, Directed Call Pickup and Group Pickup, and wireless Portable Language Selection.
8 / What’s new with Norstar MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 and specifying that set’s DN. For more information see the MICS-XC Norstar-Companion System Coordinator Guide . Group Pickup Group Pickup allows the portable user to answer a call ringing on another set in the same pickup group by entering a feature code.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Planning the installation Planning checklist Verify that you have approval from UTAM Inc. (U.S. only) Verify that a site planner determined Base Station locations and recorded them in the Provisioning Record .
10 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Maximum number of Norstar Companion Base Stations on a system Configuring expansion modules With the addition of an Expansion Cartridge or a Combo Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to increase your system capacity.
Planning the installation / 11 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide On a mini system Note: Port 1 and 2 are on the ICS. On a “mini” or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both Base Stations and Norstar sets.
12 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Two-port Expansion Cartridge ICS (modules 1 and 2) TM4 SM3 p0881594.
Planning the installation / 13 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide On a maxi system A system expanded to 8 ports (maxi size) includes one 6-port expansion cartridge with fiber ports numbered 3 to 8, and 1 and 2 on the ICS. The Base Stations must be physically connected (via a Station Module) to fiber ports 7 and 8 only.
14 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 On a mega system Keep in mind that 10 station modules is the limit for regular Norstar sets, and 2 station modules for Companion Base Stations is the limit on an XC configuration.
Planning the installation / 15 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 12-port Expansion Cartridge with Companion TM8 TM7 SM6 SM5 ICS (modules 1 and 2) SM4 SM3 SM14 SM13 SM12 SM11 SM10 SM9 To Ac outlet To Ac outlet Fiber Cable Guide (max.
16 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Routing fiber cables ICS numbering Non-expanded system (ICS alone) numbering Module # Lines Line ports B1 DN .
Planning the installation / 17 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Two-port Expansion Cartridge and ICS numbering Six-port Expansion Cartridge and ICS numbering Expansion modul.
18 / Planning the installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Twelve-port expanded system and ICS numbering Expansion module # Lines Line ports B1 DN B2 DN DN ports Base S.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installation Installation checklist When installing a Norstar system with Companion components, follow this installation checklist: mount th.
20 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Connecting expansion modules In order to keep the default port and extension numbering, connect Trunk Modules to the Expansion Cartridge beginning at the top and working down; connect Station Modules to the Expansion Cartridge beginning at the bottom and working up.
Installation / 21 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide RPI unit There are two versions of the RPI unit: the RPI-8 BIX UL, which supports up to eight Base Stations; and the RPI-16 BIX UL, which supports up to 16 Base Stations.
22 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI Requirements Mounting the RPI unit 1. Position the screw holes for the RPI using the dimensions shown in the following figure. RPI mounting holes To provide adequate ventilation and to prevent overheating, leave a clearance of at least 125 mm (5 in.
Installation / 23 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Mount RPIs at least 300 mm (12 in.) from the ceiling. 2. Insert wall plugs in the holes. 3. Partially screw in two #10 50-mm (2-in.) screws for the keyholes. 4. Open the hinged cover with a screwdriver by pushing in and then down to release the catch on the right side.
24 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI components The RPI-8, which has only one power supply unit, has grounding straps and plates fitted so it can be upgraded to an RPI-16 (see illustration “RPI components”).
Installation / 25 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Maximum power cabling distance (approximate) Depending on the size of cable you are using, you should remember the maximum cabling distances allowed between the RPI and the Base Station.
26 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors as shown in the following illustration. If only one pair is used for powering a Base Station, connect the power pair to -PWR(1) and +PWR(1).
Installation / 27 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Input connector pinout Input wiring Connector Pin Signal Output connector IBIX1 1, 2 TCM 1 OBIX1 3, 4 TCM 2 OBIX2 5, 6 TCM.
28 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI-8 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX1 BS1 -PWR White-Blue 1 Blue-White 27 TCM White-Ora.
Installation / 29 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 41 OBIX6 BS6 -PWR Yellow-Blue 16 Blue-Yellow 42 TCM Yellow-Orange 17 Orange-Yellow 43 +PWR Yellow-Green 18 Green-Yellow 44.
30 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 RPI-16 BIX wiring chart Pin RPI Connector Board Label Wire color 26 OBIX9 BS9 -PWR White-Blue 1 Blue-White 27 TCM White-Or.
Installation / 31 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installing Base Stations Before installing wireless equipment, ensure that a site planner has determined Base Station locations and recorded them in the Provisioning Record .
32 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Before installing or relocating wireless equipment in the United States, verify that you have approval from UTAM Inc. by calling the Northern Telecom Customer Response Center at 1-800-321-2649 .
Installation / 33 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Minimum distance between office areas and Base Stations Mounting a Base Station Base Stations can be mounted on a wall or on a ceiling. (When mounting on a wall, install them with their covers at the bottom, as shown in the following illustrations).
34 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To mount a Base Station: 1. Fasten the bracket into position using two #8 38-mm (11/ 2-in.) screws. 2. Route the cable from the ICS through the top (or bottom) opening. 3. Wind any excess cable around the posts to secure it, then fasten it under the strain relief.
Installation / 35 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 5. Mount the Base Station onto the bracket, snapping it into position. 6. Connect the power RJ11 jumper lead to the RJ11 jacks on the termination board and the Base Station.
36 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables, you must first install radio Base Stations to transceive radio signals to and from the portable telephones.
Installation / 37 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Note: Up to 60 portables can be installed on a Norstar wireless system. Each portable telephone must be registered before it can be used. By default, no Companion portables are assigned to the DNs.
38 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • Depending on site requirements, a proprietary extension cable can be attached between the lightning surge arrestor and the antenna or between the lightning surge arrestor and the Base Station.
Installation / 39 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Installed antenna and lightning surge arrestor To ensure only recommended antennas are used: • the external antenna conn.
40 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Planning for an outdoor external antenna When planning to install an outdoor external antenna: • Locate the antenna on the external wall of the building.
Installation / 41 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Antenna with antenna bracket Installing a lightning surge arrestor Install the lightning surge arrestor to protect the Companion components from electrical surges. To install a lightning surge arrestor, follow these steps: 1.
42 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Lightning surge arrestor and bracket Before you connect the ground lead to the lightning surge arrestor, attach it to an approved ground. Tip - The recommended wire gauge is 4 mm (6 AWG).
Installation / 43 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 2. Route and connect the coaxial cable from the outdoor external antenna to the lightning surge arrestor. 3. Route and connect the coaxial cable from the lightning surge arrestor to the appropriate Base Station connector.
44 / Installation MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 44 Tuesday, August 25, 1998 3:59 PM.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Powering up the system If you added a Base Station that requires a software update, the system begins downloading the software to the Base Station. The Administration Terminal display shows BS-1 Dload Start .
46 / Powering up the system MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 46 Tuesday, August 25, 1998 3:59 PM.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Programming Programming is performed by the installer or the customer service representative, and it allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines.
48 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Basic password Used with a limited number of feature codes to change programming and control system services. The Programming overview tables show the programming access for installers and system coordinators.
Programming / 49 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Programming overview of XC using the Installer and System Coordinator Plus password * USA-MICS-XC 2.0 system only Installers view all items. Shaded items are not seen if you are using the System Coordinator Plus password.
50 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Programming overview of XC using the System Coordinator password Programming tools A Norstar telephone Programming is done at an M7310 or M7324 telephone. Use the buttons on the telephone to program a setting or to request a specific programming action.
Programming / 51 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Placing the programming overlay Heading Back Next Show Norstar Programming Overlay Heading Back Next Show Norstar Programmi.
52 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 The indicators ( ) on the M7310 or M7324 telephone show which buttons can be used at that programming step. The functions on these buttons allow you to move through the headings and subheadings of Norstar programming.
Programming / 53 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide When an ellipsis ( … ) is at the end of a heading or subheading, it means you can press to see the setting for that heading. The Norstar Programming Record The Programming Record provides a convenient way to record what you have programmed.
54 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 A line number must always be entered as a three-digit number. Line numbers from 10 to 99 must be entered with a leading zero (line 020, for example). Similarly, line numbers less than 10 must be entered with two leading zeros (line 002, for example).
Programming / 55 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide System prgrming defaults Companion Startup programming After the hardware has been installed and powered up, use Startup to initialize the system, and select the system template that best suits your system.
56 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered up. (If 15 minutes have elapsed since you powered up the system, turn system power off and on, to prepare for the Startup process.
Programming / 57 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Companion programming falls under System prgrming and has the following subheadings: For other programming operations refer to Modular ICS Installer Guide . Entering programming for installers 1.
58 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 By using a special password, a system coordinator can see and change many, but not all, of the programming settings used by an installer. In this guide, programming that can be changed only by an installer is marked in the heading.
Programming / 59 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide External paging system (customer supplied) Registration password Before anyone can begin making portable telephone calls, the portable telephones must be registered for use with the Norstar system.
60 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 The default Registration password is RADIO ( ). Use CHANGE , the dial pad and OK to program the Registration password. Record the password in the Programming Record. Change password to avoid incorrect registration.
Programming / 61 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Companion programming Companion programming is found under the System programming heading. It includes the following subheadings: Registration You must enable registration for the entire Norstar system to allow individual portables to register.
62 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 an extension number is still available before registering a portable telephone to it. If the extension number shows a status of Available, that extension number is ready for registering a Companion portable telephone.
Programming / 63 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Radio data Note: (U.S. only). Before registering Companion portable telephones you must first obtain and enter a certain number of portable credit keys. Also, before the Base Stations can be recognized by the MICS-XC system, you must obtain and enter a UTAM Activation Key.
64 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 re-evaluation has occurred. Alarm code messages can be used to indicate whether or not wireless re-evaluation has occurred: Please refer to the Alarm and Event Code Manual for more information on alarm messages and the actions that should be taken to resolve any problems.
Programming / 65 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Press CREDIT to see the number of radio credits available and the total number of radio credits. Verify that the total number of radio credits is enough to support the system you have just installed.
66 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Cells Cell programming allows you to examine the cell radio and cell neighbor configuration.
Programming / 67 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide a cell neighbor (see the example under Cell nghbr), so it must be a neighbor of cell 03 or 04.
68 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Software keys (U.S. only) The United States FCC has appointed UTAM Inc. as the body responsible for coordinating and verifying the installation or relocation of unlicensed, personal wireless communication devices.
Programming / 69 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide The Software keys can be obtained and entered using the following steps. Step 1: Obtain the Companion ID The Companion ID Label is sent to each customer once radio credits have been purchased.
70 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 5. Press The display reads SysID: followed by the unique System Identification Number. 6. Press to continue in Software keys or to exit. Record the Companion ID and the SysID in the MICS Programming Record .
Programming / 71 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Portable Credit Key This key predefines the maximum number of portables that can be registered to the system. Systems can only register as many portables as there are available Portable Credits.
72 / Programming MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Note: If the UTAM Activation Code entry is unsuccessful, the display shows Invalid code . If this happens, reenter the code or call Nortel Customer Response Center at 1-800-321-2649 for assistance.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Registering individual portables Registering the C3050 The following section describes the procedures involved in registering Companion C3050 portable telephones.
74 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 4. Press the ADD key to establish a radio link. The portable displays Adding SYSTEM:# for two seconds, then it displays Pswd: . If a radio link is not established, the portable displays No connection .
Registering individual portables / 75 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide To confirm that the C3050 is registered 1. Close, then open the portable flap. If the portable displays the system name that you just registered, proceed to step 5.
76 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Deregistering the C3050 You can deregister the C3050 in two ways: • from the portable • from the administration set You can deregister the portable to clear information stored in the portable and the system.
Registering individual portables / 77 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Measuring RSSI for a C3050 The Receive Signal Strength Indicator (RSSI) is a measurement of the signal strength the Base Station receives from the portable.
78 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 one of the two radios in a Base Station is not working properly.
Registering individual portables / 79 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 5. Enter the five-digit ID code for the Base Station radio you want to measure. The portable displays this ID followed by the signal strength and the power mode, for example 03142 - 54 H .
80 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 If the display does not show Office n: Free ., follow the procedures in “Deregistering the C3020 (Canada only)’’ on page 81 to overwrite the system number then return to step 2 of this procedure.
Registering individual portables / 81 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide If the portable rings, it is functioning properly. If the portable does not ring, try to register the portable again. If you do not hear a dial tone, or if the portable does not ring, refer to the Troubleshooting section in this guide.
82 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 5. Press , then press again. The display shows Deregistering.
Registering individual portables / 83 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Measuring directed RSSI You may want to measure the Receive Signal Strength Indicator between a portable and a specific Base Station radio. For example, you may suspect that a radio in a Base Station is not working properly.
84 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Measuring directed RSSI using your portable 1. Perform an undirected Receive Signal Strength Indicator by following steps 1 to 3 in “To measure undirected RSSI’’ on page 77.
Registering individual portables / 85 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide For the steps involved in operating a Norstar Companion portable, see the Companion Portable Telephone User Guide that is supplied with the portable.
86 / Registering individual portables MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 p0881594.book Page 86 Tuesday, August 25, 1998 3:59 PM.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Testing Testing the Companion portable telephones You must register all portable telephones before testing them. For more detail on registering portable telephones, refer to MICS-XC Norstar-Companion System Coordinator Guide and the Telephone Registration Instructions.
88 / Testing MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • The Base Station is not connected to the ICS. • The Base Station is faulty and should be replaced.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Troubleshooting Problems with a portable telephone 1. Verify that the portable is compatible with the software version. 2. Verify that the portable is ON and that the battery is not low, by checking the power indicator on the portable.
90 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 • The ICS or Station Module is not ON. • The Base Station is not connected to the ICS or Station Module. • The wiring to the Base Station is not correct. • The TCM wiring length between the Base Station and the ICS (or Station Module) exceeds 1200 m.
Troubleshooting / 91 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Replacing a Base Station To replace a Base Station, you do not have to power down the ICS. When you replace a Base Station, no portable registration information is lost. After a short boot sequence, the Base Station should be functioning normally.
92 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 10. Reconnect the power supply connector and external antenna coaxial cable to the connectors from which they were removed. 11. If the Base Station is powered locally, plug the power supply into the AC outlet.
Troubleshooting / 93 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Problems with an RPI To troubleshoot an RPI, follow these steps: 1. Verify that the RPI is plugged into a working AC outlet. 2. Verify that all the connections (power cord, jumper lead, input and output, and so on) to the RPI are correct and secured.
94 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Problems with wireless communication Obtaining a Recovery Key (U.S. only) A disabled Norstar Companion system implies that Base Stations and portables are not operational.
Troubleshooting / 95 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide 4. Provide them with the original and new SysID, Companion ID, customer address and zip code. See “Software keys (U.S. only)” on page 68. 5. Make a note of the new Regression Key.
96 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Alarm: 22 Wireless re-evaluation complete Scheduled or required re- evaluation of wireless Base Stations in system Alarm: 53 A single radio has been removed from service due to an error.
Troubleshooting / 97 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Alarm: 205 Disablement test active Alarm: 206 Disablement test is finished Alarm: 207 System startup System initializat.
98 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 UTAM key req’d System disabled Common message for a new installation, see “Software keys (U.S. only)” on page 68. The only other time this alarm should appear is if you are rebuilding a system: 1.
Troubleshooting / 99 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Radio cred req’d Too many Base Stations have been connected to the system. This message appears only after a restart. Too many Base Stations have been connected and the total available Radio Credits are insufficient to accommodate all the radios.
100 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Event messages Event message display Cause (U.S. only) Unable to activate all registered portables. The system ran out of portable credits. One event is generated per portable that failed to activate.
Troubleshooting / 101 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide A B2 channel radio (radio 2 on port 0103 in this case) cannot be synchronized because the B1 radio was disabled in maintenance. Both radios belonging to the Base Station (on port 0103 in this case) are disabled.
102 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 (U.S. only) there are insufficient radio credits. (U.S. only) radio credits decreased. (U.S. only) UTAM keys are required. (U.S. only) UTAM test failed. Evaluation override is finished.
Troubleshooting / 103 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Software error dealing with Base Station. System problem with locating portable telephones. The radio driver software which directly controls the Base Stations’ device has experienced an internal error.
104 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Internal radio driver error. A cell manager has been unable to register with the router. Synchronization error. Synchronization error. Base Station software error. The Data Transfer server has been told by the Base Station that an error has occurred.
Troubleshooting / 105 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide All possible wireless telephone numbers have been registered to portable telephones. No directory number is available to handle the registration Link setup request. A Base Station has received a corrupted stimulus message.
106 / Troubleshooting MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Wireless data re-evaluation has completed. Wireless auto-admin (Re-Eval) indicating that a configured cell failed to come on-line. Alarm 23 displays cell that failed. The Wireless auto-admin (Re-Eval) subsystem has detected an error.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Specifications Norstar Companion system components Remote Power Interconnect The Remote Power Interconnect (RPI) device power lines are protected by 3 A, 250 V anti-surge fuses. Each output has short-circuit protection.
108 / Specifications MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Base Station The Base Station consists of two printed circuit boards: the Line Interface Module (LIM) and the Dual Radio Interface Module (RIM). The Base Station provides connectors for a terminating line cord, external antennas, and a power supply cord.
Specifications / 109 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide External antenna assembly (For the US) AC supply voltage 120 V AC supply frequency 60 Hz Secondary voltage 12 V Secondary current 800 mA Operating temperature 5 °C to 40 °C ( +32°F to +120°F) Relative humidity 5 to 85% (condensation may occur) Height 10 cm (4 in.
110 / Specifications MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Outdoor omni-directional antenna (For Canada) Lightning surge protector Part no.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Upgrading your system Adding Companion to a mini, midi, maxi, or mega system On a mini system (non-expanded), only module 1 (ports 101 to 132) can be used for Companion Base Stations and/or wireline sets.
112 / Upgrading your system MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 To upgrade an RPI-8 to an RPI-16 1. Power down the RPI. 2. Unscrew the grounding straps and plates. 3. Add the second power supply unit (A0385554, NPS 50376L106) and screw down the grounding straps, the grounding plates, and the power supply unit.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Glossary A alarm code: A number that appears on the alarm telephone's display, informing you that the ICS has detected a fault in the system.
114 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 forwarded outside the system, use Line Redirection. Call Transfer: See Transfer. Cell: The area covered by one or more radios in close proximity within a Norstar Companion system.
Glossary / 115 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide destination code: A two- to seven- digit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming.
116 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Modules (TM) that supports more external lines, or Station Modules (SM) that support more Norstar telephones. incoming line group (ILG): A group of lines used for incoming calls.
Glossary / 117 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Integrated Communication System, Trunk Module and Station Module. O OPS: Off premise station.
118 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 system is embedded in the UTAM Activation Key. Two radio credits are needed for each Base Station. Radio Data: The section of Companion programming that contains all the headings to set up cells and radios in your Norstar Companion system.
Glossary / 119 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide the numbers a caller dials. For Norstar systems linked in a network, routing can create a transparent or coordinated dialing plan. It can also be used to direct calls to the least expensive lines according to a Services schedule (sometimes called least cost routing).
120 / Glossary MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Trunk Module: A module that allows you to install additional Trunk Cartridges in your system to provide up to 12 additional trunks.
P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Index A activating disabled system 1 , 68 wireless communication 1 , 68 , 94 activation key (see UTAM) alarm code Alarm 200 96 Alarm 201 96 .
122 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 red light 88 , 89 replacing 91 signal strength (see Receive Signal Strength Indicator) site planning 31 specifications 107 , 108.
Index / 123 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide Evt 302-1031 S5 100 Evt 303-1031 S5 100 Evt 304-01032 100 Evt 305-01032 S5 101 Evt 306-01031 S5 101 Evt 307-0109100 S5 101 Evt 3.
124 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 Norstar 58 portable 58 Federal Communications Commission (FCC) certification, antennas 38 designation of UTAM Inc.
Index / 125 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide mini system, configuring Base Station 11 module numbering six-port Expansion Cartridge 17 twelve-port Expansion Cartridge 18 two.
126 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 overview 49 – 50 registration for portable telephones 61 – 64 Startup 55 – 56 system 47 – 72 system logical identifier 6.
Index / 127 P0881594 Issue 01 MICS-XC Norstar-Companion Installer Guide six-port Expansion Cartridge 13 , 17 software keys 68 software, ICS and Norstar XC 3 special characters 52 Startup defaults 54 p.
128 / Index MICS-XC Norstar-Companion Installer Guide P0881594 Issue 01 V viewing programming 53 Voice Mail, system requirements 4 W wireless Call Forward No Answer 8 wireless capabilities (see Compan.
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After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide.
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