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5000 MITEL Enterprise ® Messaging and Basic V oice Mail Administrator Guide.
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Mitel ® 5000 Enterprise ® Messaging and Basic V oice Mail Administra tor Guide – Issue 3.1, December 2008 Enterprise ® Messaging and Basic V oice Mail Administrator Quick Reference Guide This guide provide s information for frequently used voice mail administration featu res.
Mitel ® 5000 Enterprise ® Messaging and Basic V oice Mail Administ rator Guide – Issue 3.1, December 2008 Administrator Account V oice Mail Flowchart ADMINISTRA TOR MAILBOX MENU “Broadcast Messa.
Issue 3. 1 , December 2008 Mitel 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide Part Number 580.8009.
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Notice This document is released by Mitel Networks Corporation a s a guide for voice mail administrators. It provides information necessary to properly administer Enterprise ® Messaging and Basic V oice Mail. The contents of this document reflect current company standards and are subject to revision or chan ge withou t notice.
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Content s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page v Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Content s Page vi Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Reference 21 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1 Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Introduction Page 2 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction This Mitel 5 000 Enterprise ® Messaging and Basi c V oice Mail Administra tor Guide provides instructions to use your administrator mailbox to perform voice ma il ad mi n ist ra ti on .
Overview Additional Reference s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 3 Additional References Refer to the following references fo r additio nal information.
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V oice Mail Administration Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 V oice Mail Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V oic e Mail Administration Introduction Page 6 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Introduction V oice mail is an integrated component of the Mitel ® 5000 phone system.
V oice Mail Administration Administrator Fe atures Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 7 Administrator Features The system administrator (t he person who programmed your system) assigns voice mail administrator mailboxes.
V oic e Mail Administration V o ic e Mail and Message Notifica tion/Retrieval Applications Page 8 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.
V oice Mail Administration Administrator Account V oice Mail Flowchart Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.
V oic e Mail Administration Administrator Mailbox Page 10 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Administrator Mailbox A system adm.
V oice Mail Administration Subscriber Account Maint enance Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 1 1 Subscriber Account Maintenance Y ou can perform mailbox mainte nance for other system subscri bers.
V oic e Mail Administration Changing Subscriber Mailbox Pass words Page 12 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Changing Subscriber Mailbox Pa sswords Passwords prevent unauthorized mailbox access.
V oice Mail Administration System Recordings Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 13 System Recordings The following sections descri be administrator recording options.
V oic e Mail Administration Recording Custom System V oice Mail Prompt s Page 14 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Recording Custom Syst em V oice Mail Prompt s V oice mail prompts are prerecorded options and in struction s.
V oice Mail Administration Creating Audiotex Recording s Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 15 Creating Audiotex Recordings Audiotex is a feature t hat allows callers to select prerecor ded menu options.
V oic e Mail Administration Creating Custom Audiotex Recordings Page 16 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Creating Custom Audiotex Recordings See “Audiotex Recording Tip s” on page 15 for tips when creating recordi ngs.
V oice Mail Administration Assigning Audiotex Recordings to System Exten sion Numbers Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 17 Assigning Audiotex Recordings to System Extension Numbers Y ou can assign audiotex recordings to system exte nsion numbers.
V oic e Mail Administration Fax Import Feature Page 18 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Fax Import Feature If your voice mail system has fax enabled, you can use your vo ice mail administrator’s mailbox to import fax documents.
V oice Mail Administration Alarms Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 19 Alarms Alarms are generated on endpoints as the result of continuous self-diagnostics run with in the system and are a basic indicator that there is a problem or po tential problem with the system.
V oic e Mail Administration Clearing Alarms Page 20 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Clearing Alarms Y ou can clear a network-wid e alarm on the local node only or on every node in the network.
Reference Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 21 Reference Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reference T roubleshooting Tip s Page 22 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 T roubleshooting Tip s The following sections incl .
Reference Custom Audiotex Recordings Programming Planning Sheet Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 23 Custom Audiotex Recordings Programming Planning Sheet If you customize audiotex recordings, you can use Ta b l e 3 to record the text.
Reference Default ASR and Non-ASR V oice Prompts Page 24 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Default ASR and Non-ASR V oice Prompt s T able 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR- enabled systems.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 25 021 T o replay , press one. T o replay , say “Replay” or press one. 022 T o erase and re-record, press three.
Reference Default ASR and Non-ASR V oice Prompts Page 26 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 040 Since you are entering your mailbox for the first time, you should be aware of a few standard fea- tures.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 27 061 T o listen to n ew messages, press one. T o listen to new messages, sa y “New” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 28 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 084 T o raise the volume, press six. T o raise the volume, say “Higher” or press six.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 29 1 10 T o change your password, press three. T o change your password, say “Password” or press three.
Reference Default ASR and Non-ASR V oice Prompts Page 30 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 136 ...Extension ID number ... N/A 137 ...Every day . N/A 138 ...Monday through Friday .
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 31 163 Please enter your mai lbox number .
Reference Default ASR and Non-ASR V oice Prompts Page 32 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 195 * Eighteenth N/A 196 * Nineteen.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 33 224 Recording saved. N/A 225 T o continue recording, press pound (or hash). T o continue recording , say “Continue” or press pound (or hash).
Reference Default ASR and Non-ASR V oice Prompts Page 34 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 255 This is the message cente r calling for ... N/A 256 If you are the correct person, press pound (or hash).
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 35 286 * Oh N/A 287 ...of which are priority . N/A 288 Priority message received... N/A 289 Otherwise, press star .
Reference Default ASR and Non-ASR V oice Prompts Page 36 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 315 Use two digits for the hour and two digits for the minutes. N/A 316 - 317 Not used Not used 318 Y ou have chosen not to have a password.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 37 341 T o call an in ternal extension, press on e. T o ca ll an internal extension, say “Internal” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 38 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 367 If you would like to have your fax delivered in the future, press pound (or hash).
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 39 389 (For U.S. systems) If this is an international call, enter 01 1 followed by the country code an d fax number .
Reference Default ASR and Non-ASR V oice Prompts Page 40 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 410 Y ou have received a new voice .
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 41 520 Who should I say is calling? N/A 521 T o replay the announcement, pre ss one. T o replay the ann ounce ment, say “Replay” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 42 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 545 T o replace this custom prompt with a new custom prompt, press three. T o replace this custom prompt with a new custom prompt, say “New Prompt” or press three.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 43 571 All sent messages have been heard. N/A 572 Enter the destination mailbox. Say or enter the destination mailbox.
Reference Default ASR and Non-ASR V oice Prompts Page 44 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 605 ...saved faxes. N/A 606 Y ou have one saved fax. N /A 607 The system has not been pr operly configured.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 45 648 ...recent... N/A 649 ...deleted... N/A 650 …one page… N/A 651 ...voice mails..
Reference Default ASR and Non-ASR V oice Prompts Page 46 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 677 Y ou have one saved voice mail. N/A 678 T o listen to messages, press one. T o listen to messages, say “Me ssages” or press one.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 47 712 If the result is the first name, press one. Other- wise, please tell me the first name by pressi ng the keys on yo ur telephone.
Reference Default ASR and Non-ASR V oice Prompts Page 48 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 746 Not used Not used 747 Y ou have no saved e-mails. N/A 748 Not used Not used 749 Y ou have no saved faxes.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 49 776 If you have changed your password, press one. If you have changed your password, say “Pass- word” or press one.
Reference Default ASR and Non-ASR V oice Prompts Page 50 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 807 * jN / A 808 * kN / A 809 * lN .
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 51 840 * lower W N/A 841 * lower X N/A.
Reference Default ASR and Non-ASR V oice Prompts Page 52 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 879 If you would like to copy this recording to the speech-recognition greetin g, press one.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 53 899 N/A I think you said “delete. ” If this is correct, please press one; if this is not correct, please press two.
Reference Default ASR and Non-ASR V oice Prompts Page 54 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 920 Main Menu E-Mail Reader Count is currently enabled. N/A 921 Main Menu E-Mail Reader Count is currently dis- abled.
Reference Default ASR and Non-ASR V oice Prompts Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 55 940 This call routing application doe s not have an associated digit translation node.
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Index Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 Page 5 7 A Administrator endpoint troubleshooting 22 mailbox password 10 mailbox, init.
Index Page 58 Mitel ® 5000 Enterprise ® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008 V Voice mail administrator features 7 broadcast message, recording 13 default .
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Part No. 580.8009 Issue 3.1, December 2008 A691/911:A.
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