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Axxess Administrator’ s Guide ®.
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VOICE MAIL ADMINISTRA TOR FEA TURES T O RECORD A BROADC AST MESSAGE : — Call the voice mail extension number . — Press , then enter the system ad ministrator mailbox numb er and pass- word. — Press , then press . — Record your message. — When you have compl eted your message, hang u p OR press for more options.
T O PROGRAM SYSTEM SPEED - DIAL NUMBERS : — While on-hook, enter . — Enter the speed-dial lo cation code (000-999). — T o change or program the name: Enter the desired name for the speed- dial n.
AXXESS ® Part Number 550.8001 Issue 8.2, January 2004 © Inter-T el, Inc. January 20 04 printed in US ADMINISTRA T OR’S GUIDE.
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NOTICE This Inter-T el ® Axxess ® Administrator ’ s Guide is released by INTER-TEL, INC. as a guide for system and voice mail ad ministrators. It provides informat ion necessary to properly administer the system. The contents of this guide, which reflect current INTER-TEL standards, are subject to revision or ch ange without notice.
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Page v CONTENTS P AGE Table of Contents AXXESS ® ADMINISTRA TOR’S GUIDE — January 2004 FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Safety Regulations. . . . . . . . .
Page vi T able of Content s AXXESS ® ADMINISTRA TOR’S GUIDE — January 2004 CONTENTS P AGE Call T ransfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Call Screening . . .
Page vii Table of Conte nts AXXESS ® ADMINISTRA TOR’S GUIDE — January 2004 CONTENTS P AGE Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Automatic Fax Detection .
Page viii FCC Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 FCC Regulations Import ant 1. This equipment complies w ith Part 68 of F CC rules. On the side of the equipment cabi- net is a label that contains, among other information , the FCC registration number and ringer equivalence number (REN) for this equip ment.
Page ix FCC Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 5. If trouble is experienced with th is equipment, contact a local authorized factory service representative for repairs and/or warrant y information.
Page x FCC Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Notice This equipment generates and uses radio freque ncy energy and if not installed and used prop- erly , that is, in strict accordan ce with the manufacturer ’ s instructions, may cause interference to radio and television recep tion.
Page xi Safety Regula tions AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Safety Regulations Import ant Safety Instructions The following safety information is reprinte d from UL 1459.
Page xii Safety Regulations AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 12. T o reduce the risk of electric shoc k, do not disassemble this product, but take i t to a qualified serviceman when so me service or repair work is required. Open ing or remov- ing covers may expose you to dangerous voltages or other risks.
Page 1 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 T elephone System .
Page 2 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introductio n INTRODUCTION This Administrator ’ s Guide pro vides all of the information an administrator should need to know about the system hardware and features, an d it gives detailed instructions on their use.
Page 3 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Administrator Duties SYSTEM ADMINISTRATOR DUTIES As a system administrator , you can provide the following services: • .
Page 4 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Processor V OICE PROCESSOR The system V oice Processor can be used for any of the following applicat ions: • V oice Mail.
Page 5 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail Networks • Record-A-Call: This feature allows a station user to record an ongo ing call in a voice mailbox message. When a station user enters the Record-A-C all fe ature code, the sys- tem places a call to the station’ s assigned Record-A-Call applicatio n.
Page 6 Introduction AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail Administrator Duties V OICE MAIL ADMINISTRATOR DUTIES As the voice mail administrator , you can use sp ecial features that ar e not p rovided to ot her voice mail users.
Page 7 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Procedures CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 8 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introductio n INTRODUCTION During database programming, any Inter -T el phone can be designated as a system administra- tor and/or a voice mail administrator .
Page 9 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Placing the System in Night Mode PLACING THE SYSTEM IN NIGHT MODE An administrator station can pl ace the local node in day or ni ght mode. The day/night mode determines which lists the system will us e for trunk access, toll restriction, etc.
Page 10 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Setting System Da te and Time SETTING SYSTEM DATE AND TIME NOTE: Software versions 8.
Page 1 1 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Setting Network Date and Time SETTING NETWORK DATE AND TIME Occasionally , the network time or date needs to be reset (for example, when the s ystem is defaulted or for daylight-saving time).
Page 12 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Synchronizing Network Time SYNCHRONIZING NETWORK TIME Administrators can synchronize th e minutes past the hour across the network without changing the hour . This is useful when the nodes are in di fferent time zones.
Page 13 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming the Da tabase Using an Ad ministrator’s Station Entry to the Database Programming feature at th e administrator station can be protected using a password.
Page 14 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Prog ramming St ation Programming Y ou can use your administrator station t o program the fol lowing statio.
Page 15 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Station Programming 5. The display shows ENTER ST A TION OP TI ON. Select one of the following: a. S tation Flags: This option al lows you to s et the Adminis trator S tation, Attendant, and House Phone flags.
Page 16 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Prog ramming c. T oll Restriction: This o ption allows you to set the station class o f service for day and/or night modes. T o select it, press or the TOLL RESTRICTION menu but- ton.
Page 17 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Station Database Programming Flo wchart FIGURE 1. S tation Database Pr ogramming Flowcha rt Enter Program Database.
Page 18 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Prog ramming System Programming Y ou can use your adminis trator station to progr am the fo llowing system-w.
Page 19 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 System Programmin g When two languages are enab led and reminder messages are ch anged, the programmer should attempt to keep the meanings for the me ssages in both lists the same.
Page 20 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Prog ramming 4. T o program another message, scroll to the desired message and repeat these steps. 5. Press again to exit to the ENTER SYSTEM OP TION prompt. b.
Page 21 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 System Programmin g Sc rol l th rou g h t h e n um b er s : T o scroll through the extension number list, press th.
Page 22 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Prog ramming 2. The display shows SW AP (extension) WITH EXTENSION. Enter the second extension number to be swap ped using the same methods previously described.
Page 23 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 System Databa se Programming Flowchart FIGURE 2. System Database Pr ogramming Flowchart Enter Program Database fea.
Page 24 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Progra mming T runk Programming The trunk information that can be programmed by an administ rator station inc.
Page 25 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Trunk Program ming T runk gr oups: • Day/Night Answer Access: Y ou can program separate li sts for stations with allowed - answer access in day and night modes.
Page 26 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Progra mming 4. T o Program an Individual T runk: Press or the INDIVIDUA L TRUNK menu but - ton. Then program trunk options as follows: a. The display shows ENTER TRUNK EXTENSION.
Page 27 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Trunk Program ming Answer Access For Day Or Night Mode: T o program the station(s) that will have answer access for this trunk group for day mode, press or the AN S-ACCESS DA Y menu button.
Page 28 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Progra mming 3. Subject to toll r estriction: T o program the trunk group Subject to T oll Restric- tion option, press or the S U BJ EC T TO TO LL menu button. When the display shows SUBJECT TO TOLL, press or the YES menu button to enable the option.
Page 29 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Trunk Databa se Program ming Flowch art FIGURE 3. T runk Database Pr ogramming Flowchart Enter Program Database fe.
Page 30 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Database Programmi ng Flowchart FIGURE 3. T runk Database Pr ogramming Flowchart (Continued) Press 1 or ANS A.
Page 31 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming System Speed-Dial Numbe rs PROGRAMMING SYSTEM SPEED-DIAL NUMBERS System speed-dial numbers and nam es can be programmed by the installer or at any adminis- trator station.
Page 32 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Sy stem Speed-Dia l Numbers • In numeric mode, the dialpad buttons are u sed to enter numbers 0 -9, the pound ( ) button is used for entering a hyph en (-), and the asterisk ( ) button is used for entering a colon (:).
Page 33 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming System Speed-Dial Numbe rs T O PROGRAM OR CHANGE SYSTEM SPEED - DIAL NUMBERS AND NAMES : NOTE: If you make a mistake, us e the bu tton to backspace.
Page 34 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming and Using DSS/BLF Button s PROGRAMMING AND USING DSS/BLF BUTTONS Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons (located on a DSS/BLF unit, Mini-DSS unit, or an Inter-T el phone) provide one-button access to extension numbers.
Page 35 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Programming and Using DSS/BLF Button s P R OGRAMMING DSS/BLF BUTTONS : 1. W ith the handset in the cradle, dial . 2. Press the DSS button(s) and dial the desired extensio n number .
Page 36 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming and Using DSS/BLF Button s T RANSFERRING CALLS TO STATIONS : 1. While on a call, press the desi red DSS/BLF button. The call is placed on transfer hold. a.
Page 37 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Managing System and Netwo rk Alarms MANAGING SYSTEM AND NETWORK ALARMS T o allow one administ rator to monitor mu ltiple nodes , the system provi d es both system alarms and network-wide alarms.
Page 38 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Network Alarms T O RE S P O N D TO A MINOR ALARM FR OM ANY ALARM DISPLAY STATION : 1.
Page 39 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Clearing Alarms Clearing Alarms An administrator can clear a netw ork-w ide alarm on the local node onl y or on every node in the network. T o clear an alarm, you c an use ei ther the administrator feature codes or the menu buttons on yo ur phone.
Page 40 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Alarm Queue When alarms are generated: • The highest priority alarm is placed in the front of the queue, regardless of when lower priority alarms are generated.
Page 41 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Enabling/Disabling The Call Processing Card Modem Networked systems cont aining nodes that are r unning version 8.1 o r earlier require special attention because not all nodes will have an alarm queue.
Page 42 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Resetting the Call Proc essing Card Modem RESETTING THE CALL PROCESSING CARD MODEM Occasionally the CPC modem will need to be reset if it is unable to ans wer an incoming call or out of sync with the external modem.
Page 43 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Seizing a Device SEIZING A DEVICE For troubleshooting purposes, the Seize Device feature code allows an administrator to enable diagnostics mode and then seize a specific tr unk or extension by entering the board, circuit , and device number .
Page 44 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Freezing/Unfree zing the System History FREEZING/UNFREEZING THE SYSTEM HISTORY When certain system failures o ccur , service personnel might re quest a “system history freeze.
Page 45 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Voice Mail Administra tor Features V OIC E MAIL ADMINISTRATOR FEATUR ES The voice mail administrator can use special feat ures that are not prov ided to other mail box owners.
Page 46 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Maintaining Mailboxes and Grou p Lists MAINTAINING MAILBOXES AND GROUP LIST S Using the system administrator ’ s mailbox, you may provide basic voice mail mailbox and group list system mainten ance.
Page 47 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Importing Fax Document s IMPORTING FAX DOCUMENTS If you have a fax card in your V oice Processo r, you can use the voice mail administrator ’ s mailbox to import fax documents.
Page 48 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Creating Audiotex Record ings CREATING AUDIOTEX RECORDINGS The voice mail administrator can cr eate and select up t.
Page 49 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Creating Audiot ex Recordings T O RE C O RD CUSTOM AUDIOTEX RE C O RD I N G S : 1. Dial the voice mail application acces s number . Y ou hear the main menu. 2. During or after the greeting, press to identify you rself as a mailbox owner .
Page 50 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Creating Audiotex Record ings T O ASSIGN CUSTOM AUDIOTEX RE C O R D I N G S TO SPECIF IC APPLICATION EXTENS ION NUMBERS : 1. Dial the voice mail access number . Y ou hear the main menu.
Page 51 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Recording Custom Voice Mail Prompts RECORDING CUSTOM V OICE MAIL PROMPT S All of the pre-recorded prompts in the V oice Processor can be customized, using the voice m ail administrator ’ s m ailbox.
Page 52 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts FIGURE 4. Default V oice Mail Pr ompts PROMPT CONTENT 001 T o leav e a message, plea se enter a mailbo x number . 002 For the directory , press pound.
Page 53 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 040 Since you are accessing your mailbox for the first time, you should be aware of a few standard features. T o cancel an option you have accesse d and return to the previous menu, press ST AR.
Page 54 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 075 T o mark this message priority , press 3. 076 Message marked private. 077 Message marked certified. 078 Message marked priority . 079 T o send this message to additional mailbox es, press POUND.
Page 55 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 1 17 Greeting saved. 1 18 After the tone, please reco rd your name, then press POUND. 1 19 Name saved. 120 Y our message envelo pe is currently set to return.
Page 56 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 159 Invalid time. 160 For AM, press 1. 161 Please select the days of the week on which you wish to be notified. 162 Not used. 163 Please enter your mailbox nu mber .
Page 57 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 201 T wenty-fourth 202 T we nty-fifth 203 T wenty-sixth 204 T wenty-seve nth 205 T wenty-e ighth 206 T wenty-n inth 207 Thirtieth 208 Thirty-first 209 .
Page 58 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 243 If this is the correct recordin g, press POUND. 244 W arning, no recording has been made. 245 Invalid application en tered. 246 ...is not a valid recording number .
Page 59 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 290 When you are finished enterin g mailbox numbers, press POUND. 291 Otherwise, press POUND. 292 For PM, press 2. 293 For Sunday , press 1.
Page 60 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 327 Service is set for Monday through Friday . 328 Service is set for each day of the week. 329 Recording canceled. 330 The system was busy and could not del iver message notific ation at the speci - fied time.
Page 61 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 367 If you would like to have your fax autom atically delivered to you later , press pound.
Page 62 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 406 T o search for messages last in first out, press 2. 407 T o change the search order for new messages, press 1. 408 T o change the search order for saved messages, press 2.
Page 63 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Default Voice Mail Prompts 546 Y ou ha ve no deleted messages. 547 Y ou ha ve one deleted message. 548 ...deleted messages. 549 T o recover deleted messages, press 2.
Page 64 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Voice Mail Prompts 589 Enter the number of the remote extension. 590 T o cancel this message, press *. 591 Fax-on-demand was unable to del iver one or more faxes.
Page 65 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Database Programming Plann ing Sheets FIGURE 5. Administrator Da tabase Pr ogrammin g Planning Sheet.
Page 66 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Da tabase Programming Planning Sheets FIGURE 5. Administrator Data base Pr ogramming Planning Sheets .
Page 67 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Database Programming Plann ing Sheets FIGURE 5. Administrator Da tabase Pr ogrammin g Planning Sheets (Continued) Reminder Messages: DEF AUL T MESSAGE PRIMAR Y LANGUAGE MESSAGE SECONDARY LANG .
Page 68 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Da tabase Programming Planning Sheets FIGURE 5. Administrator Data base Pr ogramming Planning Sheets .
Page 69 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – Janua ry 2004 Administrator Database Programming Plann ing Sheets FIGURE 5. Administrator Da tabase Pr ogrammin g Planning Sheet.
Page 70 Administrator Procedures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Da tabase Programming Planning Sheets.
Page 71 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Hardware CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 S tation Instruments .
Page 72 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – Jan uary 2004 CONTENTS P AGE IP and SIP Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 IP and SIP Phone Identification .
Page 73 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction INTRODUCTION The Inter-T el hardware houses the system powe r supply un it and the circuit cards.
Page 74 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Instruments ST ATION INSTRUMENTS T o allow system flex ibility and cost ef ficiency , a variety of Inter-T el and industry-standard third-party station instrument s can be used on the Inter-T el pho ne system.
Page 75 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones INTER-T EL PHONES The features supported by Inter-T el digital and analog phones are described in the following paragraphs.
Page 76 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Executive and Profe ssional Display Phone S peakerphones Each Executive and Professional Display Phone has a built-i n, integrated spea kerp hone that allows on-hook d ialing and handsfree operatio n on outside calls and insi de (intercom) calls.
Page 77 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones A digital phone user can set up a conference and then, once it is established, p resses the (Special button) and Speaker (or presses and enter the Enhanced Speakerphone feature code – 310) to have an enhanced speakerphone call in the conferen ce.
Page 78 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Six-Line Liquid Cryst al Display (LCD) All Model 8560, Executive, and Professi onal Display Phones have a six-line LCD. Each line has 16 characters. (A pi cture of the Model 8560 display is shown in the Figure below .
Page 79 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones FIGURE 7. Executive Phone Display T wo-Line LCD The Model 8520, S tandard, and Associat e Display Phones have a two-li ne Liquid Crystal Dis- play that supports 16-characters per line.
Page 80 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s T O ADJUS T THE LCD CONTRAST ON THE M ODEL 8520 P HONE : 4. While the phone is idle, l ocate the contrast control wheel on t he back, upper-right section of the phone.
Page 81 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones The buttons in each keymap can be assigned the following functions: • Accept Key: (This button typ e is not r equir ed for Digital Phones. It is int ended for Analog Phone use.
Page 82 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s • Individual T r unk Key: This butt on is associated with one t runk. It can be used for placing outgoing calls, and for picking up ca lls on hold and answering incoming calls on that trunk.
Page 83 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones • Undefined Key: Any but ton can be left undefined if it will not be needed.
Page 84 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Default Inter-T el Phone Feature Buttons When the system is in the default state, all p hones are in the same keymap group and have the following featur e buttons.
Page 85 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phones Secondary Exten sion Appearances The Secondary Extension Appearances feature allows calls ringing or on in dividual hold at one “primary” station to appear on a “secondary extension button” at another statio n.
Page 86 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone s Normally , the secondary extension but ton will no t show intercom ca lls. However, if the pri- mary station does not have an IC button , intercom calls will appear under a Call butt on and, therefore, will appear on the secondary extension button.
Page 87 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates FIGURE 9. Digital Phone LED Rates The following rates are shown in interruption s per minute (IPM). *This applies only to Inter-T el phones with red/green LEDs.
Page 88 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates Red and Green LEDs Inter-T el Model 8000 Series, Ex ecutive Display , Professional Display , Standard Display , Asso- ciate Display , and Basic Digital Pho nes have red and gr een LEDs in the button lamps.
Page 89 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates T O DISCONNECT THE HEADSET FR OM A M ODEL 8560 OR 8520 P HONE : 1. Unplug the headset cord from the back of the phone. 2. While on hook, enter the Headset O ff feature code (316) or the Headset On/Off feature code (317).
Page 90 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates T O CHANGE THE BIT RATE OF YOUR PCDPM: 1. While on hook, enter the Program Bit Rate feature code (393). If the port is not configured for a DSS/BLF unit, the disp lay shows ENTER BIT RA TE.
Page 91 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates Operation of the data device begins with the init iation of a call in one of four ways: • The user may initiate a call using t he phone, while on or off-hook, and then transfer it to the data device.
Page 92 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates When a data device places an in tercom call, the call is placed in the non-handsfree mode. (This can be changed in database programming, if desired, by disabling the Ring Intercom Always flag.
Page 93 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates T ermination of a data call may be accomplished in one of three ways: • Y our data device can hang up . This causes the trunk or intercom channel to be released, terminating the call to the other data device.
Page 94 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Phone LED Rates Digit al Phone Desktop Interface NOTE: Y our software license must include the appropr iate premium feature(s) to use Desktop Interface and System OAI features.
Page 95 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 AgentSet AGENTSET The AgentSet is used in place of an Inter-T el phone with an attached PCDPM. It is connected to a Digital Keyset Card (DKSC or DKSC-16) por t just as a phone would be.
Page 96 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 AgentSe t Single-Line Set Message Lamp s The optional Lam p Option Ca rd (LOC) for the SLC o r SLC-16 supports me ssage waiting lamps. T o enable a message waiting lamp on a specific single-line stat ion, the statio n must have the Message Lamp station flag enable d.
Page 97 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 AgentSet Off-Premises Extensions (OPX) Off-premises extensio ns are rem ote single-lin e DTMF sets that are conn ected to the Inter-T el system through tel ephone company OPX ci rcuits (or customer-provided circuits ).
Page 98 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Digital Direct Station Selection/ Busy Lamp Fie ld (DSS/BLF) Units DIGIT AL DIRECT ST ATION SELECTION/BUSY LAMP FIELD (DSS/BLF) UN IT S The Inter-T el system supports three types of DSS/BLF Conso les/Units.
Page 99 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices IP AND SIP DEVICES Devices using Axxess IP and Session Initiati on Protocol (SIP) allow users to commun icate using the Local Area Network (LAN) and the telephone system.
Page 100 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices IP Sof tPhone The IP SoftPhone allows you to make and receive phone calls on a PC. This application uses the Executive Display Phone graphical user interfa ce (GUI), and audio is handled by the PC’ s microphone and speakers.
Page 101 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Microsoft ® Windows CE.NET Operating System The operating system on the Model 8690 Pho ne is a customized version of W indows CE.NET . When you firs t power up the Mode l 8690 Phone, the sc reen remains bl ank for appr oximately 10 seconds.
Page 102 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Backlight If the phone remains id le for several minutes, the backli ght on the screen will ti me out and the screen will go dark. T o “wake” the screen, either lift the ha ndset or touch th e screen.
Page 103 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices System Memory a nd S t orage The Model 8690 Phon e ships with 128 MB of RAM an d 64 MB of flash RAM. The te lephone application is pre-loaded on the device, with approximately 5 MB of RAM available to the user .
Page 104 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices System Registry The information stored in the W indows CE registry is not accessible. The registry contains a number of settings and preferences that are sa ved in two separate locations for backup pur - poses.
Page 105 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Peer-to-Peer Audio for IP and SIP Devices The P2P audio feature, available in software V8.1 and later, allows certa in IP and SIP devices to transmit and receive audio directly with each other rather than thro ugh the system cabinet.
Page 106 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices SIP Default Fea ture Codes The following table lists the default feature codes for features supported in SIP mode.. Axxess IP Default Featu re Codes The following table lists the default feature code s for features supported in Axxess IP mode.
Page 107 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP and SIP Devices Power Supplies Each SIP and IP device must use a compatible power supply .
Page 108 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional System Equipment OPTIONAL SYSTEM EQUIPMENT The following optional equ ipment can be purchased and installed with the I nter-T el system.
Page 109 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional System Equipment Playback devices: A playback device (answering machine) can be used in place of the V oice Processor interface to help pr ocess calls.
Page 1 10 System Hardware AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional System Equipment.
Page 1 1 1 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Features CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 15 Access to the Features .
Page 1 12 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE T runk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Caller ID, DNIS, and ANI .
Page 113 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 V iewing W aiting Messages . . . . . .
Page 1 14 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Agent Help . . . . . . .
Page 1 15 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction INTRODUCTION The Inter-T el system, in addition to its sleek, modular appe arance and easy installation and programming, provides many user-friendly features .
Page 1 16 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Message Lamp MESSAG E LAMP Model 8500, 8520, and 8 560 Phones have a Messag e Lamp located on the upper, right-hand corner of the phone. This lamp is programmable and is defau lted to the Message feature code (365).
Page 1 17 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Access Codes T RUNK ACCESS CODES These feature codes are used for select ing trunks when placing outg oing calls. * These feature codes may dif fer depending on the software version.
Page 1 18 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Co des Automatic CO Access On/Off 360 (Inter-T el Phones Only) Allows the phone user to deter- mine how r.
Page 1 19 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Codes Directory 307 (Display Phones Only) Allows display phone us ers to search for extension numbers or system speed-dial num- bers. The number can then be dialed, if desired.
Page 120 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Co des Hold – Individual 336 Places a call on hold so that it can be picked up directly at that station or through a reverse transfer from any other station.
Page 121 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Codes Program S tation Password 392 The S tation password is used for the Remote Program- ming feature. The password can be changed by ente ring the Program S tation Password f eature code at the station or when using the Remote Programming feature.
Page 122 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Feature Co des S tation S peed Dia l S tation S peed Dial Programming 382 383 Dials/programs one of the 1 0 station speed-dial numb ers when followed by a location code (0 -9).
Page 123 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Feature Codes ADMINISTRATOR FEATURE CODES The following feature codes may be used only at designated administrator stations. Non- administrator station users hear reorder tones if they attempt to use these feature codes.
Page 124 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Featur e Codes The Diagnostics Mode feature code (9900) must be entered at the administrator ’ s station t.
Page 125 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Feature Codes Diagnostic - Dump Node Information 9936 Th e user can easily dump node informati on to Message Print using a single feature code.
Page 126 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Featur e Codes Diagnostic - Network Freeze Zone System Histories Diagnostic - Network Unfreeze Zone System H.
Page 127 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Extension Num bers EXTENSION NUMBERS Extension numbers are recognized as feature c odes by the system.
Page 128 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Attendant Stations ATTENDANT ST ATIONS NOTE: For information on automated attendan ts, see p age 272 in VOICE PROCESSING FEA- TURES. Attendant stat ions can be called by dialing 0 at the sta tions they serve.
Page 129 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 One-Attendant or Multip le- Attendant Operation ONE-ATTENDANT OR MULTIPLE-ATTEN DANT OPERATION Each node can be set up with.
Page 130 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Grou ps T O ANSWER A HOLD OR TRANSFER RE C A L L AT AN ATTENDANT STATION : When you see a hold or transfer recall disp lay (XXXX RCL FROM YYYY) and hear a recall ringing: 1.
Page 131 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Group Call Processing • Distributed order: T o even out the call l oad, distribu ted order shifts the starting p oint of each call. When a station user receives a call, the next station or extension list i n the hunt group receives the next incoming call.
Page 132 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Groups and Call Forwarding • If hunt group camp on is not allowed, and all stations on the hunt group list are unavail- able, the hunt group members will not have any camp-on indications.
Page 133 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hunt Group Remove/Repla ce and Do-Not-Disturb HUNT GROUP REMOVE/REPLACE AND DO-NOT-DISTURB Hunt group members can tempo rarily stop hunt group cal ls from ringing at thei r stations by entering the Hunt Gr oup Remove feature code as described below .
Page 134 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 UCD Hunt Gr oups UCD HUNT GROUPS NOTE: The Uniform Call Distribution Hunt Groups premium featur e is required to use UCD fea- tures. Uniform Call Distribution (UCD) hunt groups pr ovide additional features to improve hunt group efficiency .
Page 135 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Announcement and Overflow Stations Announcement Stations: When a call rings in or is transferred to a hunt group, the Announce- ment and Recall timers are started. The incomi ng call circulates through the hunt group until it is answered or the Announ cement timer expires.
Page 136 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Processor Applications as Annou ncement/Overflow Stations V oice Processor Ap plications as Announcement/Ove rflow S.
Page 137 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 UCD Hunt Group Supervisors an d Station Monitoring UCD Hunt Group Supervisors and St ation Monito ring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group.
Page 138 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 UCD Hunt Group Supervisors and Sta tion Monitoring T O MONITOR A HUNT GROUP CALL ( DESIGNATED SUPERVISOR ONLY ): 1. T o use the speakerphone: While on hook, enter th e Station Call Monitoring feature code (321).
Page 139 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Hunt Groups ACD HUNT GROUPS NOTE: The Automatic Call Distributi on Hunt Groups premium feature is requ ired to use ACD hunt group features.
Page 140 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Agent IDs If an extension list is included in an ACD hunt group set for Longest Idle or Balanced Call Count distribution, it will treat each st ation in the extension list as a separate agent; it will not ring all of the stations on the list at on ce.
Page 141 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Agent Login/Logout ACD Agent Login/Logout ACD hunt group mem bers are referred to as “agents.” Agents can log in to an d out of the ACD hunt group at any time. While logged in , the agent will receive calls th rough the ACD hunt group.
Page 142 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Agent Login/Logout T O LOG IN TO ONE OR MORE HUNT GR OUPS USING THE ACD AGENT LOGIN FEATURE CODE : 1. While on or off hook (single-line users must lift the ha ndset), enter the ACD Agent Login feature code (326).
Page 143 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Restart ACD Idle Time Upon Login Flag Rest art ACD Idle T ime Upon Login Flag The Restart ACD Idle T ime Upon Login flag dete rmines where an agent is placed in a longest idle queue when he or she logs back in to a hunt group.
Page 144 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Group Call Pick-Up Group Call Pick-Up When the Group Call Pick -Up feature is enabled, a call ringing in to a h unt group or one of its stations can be picked up at any other statio n.
Page 145 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 ACD Hunt Groups Span Nodes ACD HUNT GROUPS S P AN NODES There is a premium feature cal led Remote Automatic Call Distribution Hun t Groups. It allows ACD hunt groups to span nodes.
Page 146 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Operational Changes Operational Changes • The Station Monitor feature remains limited to a single node. Members who are logged in to a remote node or who are logged in to the supervisor’ s node from a remote node cannot be monitored.
Page 147 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Maintenanc e of Node-Span ning Hunt Groups Maintenance of Node-S p anning Hunt Group s • Deletion of ACD Agents is dif ferent in vers ion 5.3 or later because agents must be defined globally .
Page 148 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Fe atures T RUNK FEATURES This section explains the trunk fu nctions and programmable features. CALLER ID, DNIS, AND ANI NOTE: The Advanced CO Interfaces premium feature is required to u se the following features.
Page 149 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phone Displays INTER-T EL PHONE DISPLAYS Whether call information appears on the Inter-T el phone display and what informat ion appears, is determined by station flag s in the database.
Page 150 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Single-Line Set Displays Display Line 2 The following criteria are used to displ ay the number on t he bottom line o f the ring-in di splay . This assumes that all of the n ecessary flags are properly set.
Page 151 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Outgoing-Access, Allowed- Answer, and Ring-In Assignments OUTGOING-ACCESS, ALLOWED-ANSWER , AND RING-IN ASSIGNMENTS Each trunk group has programmed lists of stations for outgoing-access, allowed-answer, and ring-in assignments for day and ni ght modes.
Page 152 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Route Selection (ARS) AUTOMATIC ROUTE SELECTION (ARS) NOTE: The Automatic Route Selection premium feature is required to us e ARS.
Page 153 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Route Selection (ARS) Dial Rule #5 – Ad d Account Code : This non-programmabl e dial rule causes the system to dial the account code that is associa ted with the call, when it is available.
Page 154 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Route Selection (ARS) When ARS is used, the station user hears dial to ne when the feature code is e ntered (manually or automatically using a Call button, the ARS button, or the button).
Page 155 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Toll Restriction T OLL RESTRICTION The following features provide t oll restriction on the system.
Page 156 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Class Of Service (COS) The default values of CO S 01-09 are as follows. System speed-dial numb ers can be programmed to bypass COS restrictions on a system-wide basis. If the option is not enabled, all system speed-dial nu mbers are subject to toll restrict ion.
Page 157 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Emergency Call Feature EMERGENCY CALL FEATURE The system will immed iately allow access to local emergency facilities whenever a station user enters the Emergency Call feature code (default s to 91 1).
Page 158 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Emergency Call Feature • If the user accesses a trunk or tru nk gr oup and dials any Emergency Number (1-10), the trunk or trunk group does not validate the station originating the emergency call against the trunk group’ s Emerg ency Day/Night Outgoing A ccess List.
Page 159 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Emergency Outgoing Access Lists Emergency Outgoing Acces s List s As of version 7.0, the system sup ports two outgoing access lists called Emergency Day Outgo- ing Access and Emer gency Night Outgoing Access .
Page 160 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Calling Party Number Field Calling Party Number Field Each station can be programmed to send an identifying number when a call is placed. The “Calling Party Number field is located in Devices and Fe atur e Codes - Stations - Individual Station programming.
Page 161 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 IP Devices and Local Loop Supp ort The following diagram illustrat es a remote site with an MGCP gateway . FIGURE 10. Example of a Remote Site with out an MGCP Gateway Application FIGURE 11.
Page 162 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Day and Night Modes DAY AND NIGHT MODES There are separate lists in the database for cl ass-of-service, outgoing -access, allowed-answer , and ring-in assignments for day and night modes.
Page 163 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Security Codes Security Codes DISA trunks can be assigned secu rity codes (up to eight digits in length) that ar e requir ed for access to the system. The installer can program s e parate codes for each DISA trunk group to be used during day and/or night m odes.
Page 164 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Tel Phon e Features INTER-T EL PHONE FEATURES The following sections describe how to use Inter-T el Phone features.
Page 165 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Selectable Ring Tone • T o cha nge alerting tone (ring tone) volume on an analog phone: Adjust the vol- ume while the phone is ringing or idle. OR , while on hook, press the pound button ( ) to hear the currently programm ed volume.
Page 166 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Extension Number, Username , Time and Date Display EXTENSION NUMBER , USERNAME, TIME AND DATE DISPLAY When a display phone is idle, the extension nu mber , username, time, and date are displayed.
Page 167 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 User-Programmable Fea ture Buttons USER-PROGRAMMABLE FEATURE BUTTONS NOTE: This feature does not apply to single-line sets. Individual Inter-T el phone buttons can be designated as “user-programmable” in the keymaps during database programming.
Page 168 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 User-Programmable F eature Buttons 3. Enter the feature code or extension number to be st ored under that but ton. ( If pr ogram- ming the button, only Call Forwardi ng feature codes 355-3 58 will be accepted.
Page 169 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Standard/Alternate Keymap Switching ST ANDAR D/ALTERNATE KEYMAP SWITCHING In Database Programming, each Inter-T el phone is assigned a standard keymap and can also have an alternate keymap.
Page 170 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Call Access AUTOMATIC CALL ACCESS This feature allows an Inter-T el phone user to determine the way incoming calls are answered by entering a feature code to select the type of call access.
Page 171 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Music-On-Ho ld and Backgroun d Music MUSIC-ON-HOLD AND BACKGROU ND MUSIC The Music-On-Hold feature not only makes waiti ng on hold as pleasant as possible, but it assures the holding party that the call is still connected.
Page 172 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Multilingual Capability MULTILINGUAL CAP ABILITY NOTE: This feature must be enabled in Premium Featur es. It requires 0 feature units, but it is installer-programmable to prevent unintentiona l language changes by users in an all-En glish system.
Page 173 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Secondary Language Selection Secondary Language Selection There is a field provided for each station in the system called “Secondary Language.” This field corresponds to the Change Language feature (301).
Page 174 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb and Remind er Messages DO-NOT-DISTURB AND REMINDER MESS AGES The system has default Do-Not -Disturb and reminder messages in both languages.
Page 175 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Multi-Language Feat ure on Network Operation MULTI-LANGUAGE FEATURE ON NETWORK OPERATION In version 5.2 and earlier systems, all nodes had to be set to use the same Primary and Second- ary languages.
Page 176 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom Call s INTERCOM CALLS The intercom can be used to place station-to-station calls that can be answered handsfree. Or , it can be used to place private (n on-handsfr ee) call s.
Page 177 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station-To-Station Calling ST ATION-T O-ST ATION CALLING Receiving Intercom Calls T O RE C E I V E AN INTE R COM CALL ON AN.
Page 178 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Intercom Calls Placing Intercom Calls When placing an intercom call, begin dialing be fore the Dial Initiation timer expires. If the timer expires, the system drops the connection and sends reorder tones.
Page 179 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Intercom Calls d. If the called station is busy , the display shows (username) IS BUSY . Y ou have the following optio ns (in addition to the menu bu ttons described previ ously): 1.
Page 180 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom C amp On an d Queue Callb ack INTERCOM CAMP ON AND QUEUE CALLBACK Camp-on and queue requests allow the caller to wait for an avai lable resource.
Page 181 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Busy Station Queue Callback Busy St ation Queue Callback When a called station is busy or in Do-Not-Dis turb, the caller can request a c allback (queue) and hang up until the station is available.
Page 182 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Inter-Statio n Messages INTER-ST ATION MESS AGES Intercom callers may leave a message waiting indication if a called statio n is busy , if there is no answer , if the station is in Do -Not-Disturb, or when they are connected to or placed on hold by another station.
Page 183 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Leaving Messages LEAVING MESSAGES T O LEAVE A MESSAGE WAITING INDICATION : 1. When calling a station, if y ou hear a busy signal, Do-Not-Disturb signal (repeating sig- nal of four fast tones and a paus e), or the call is not answered: Inter -T el Phones: Press the button.
Page 184 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Canceling a Message Waitin g Indication That You Left Canceling a Message W aiting Indication That Y ou Left Occasionally , you may wish to cancel a message waiting indication that you left, before the station user responds to the message.
Page 185 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Canceling a Waiting Message T O ANSWER MESSAGES AT A NON - DISPLAY PH ONE OR SINGLE - LINE SET : 1. Inter -T el Phones: If you see a flash ing phone button, press the button.
Page 186 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Alternate Message Source Alternate Message Sourc e The Alternate Message Source feature was devel oped to enable a voice processing system to leave messages throu gh a station or hunt grou p that is designate d as its alternate message source.
Page 187 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Off-Hook Voice Announce ( OHVA) OFF-HOOK V OICE ANNOUNCE (OHV A) The Off-Hook V oice Announce (OHV A) feature allows an int.
Page 188 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Off-Hook Voice Announce (OHVA) T O PLACE AN OFF - HOOK VOICE ANNOUNCE CALL : 1. When placing an intercom call to a busy OHV A-enabled Inter -T el phone, do not hang up. Y ou hear busy signals until the Camp-On and OHV A Screening timers expire.
Page 189 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Outside Calls OUT SIDE CALLS When a trunk is selected for receiving or pla cing an outside cal l, the voice channel is seized and cannot be used by any other station (unl ess the Conference feature is used, see page 209 ).
Page 190 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Outside Calls 3. Y ou hear one of the following signals: • Outside dial tone: Manually dial, speed dial, or redial the desired telephone num- ber or use the outside directory .
Page 191 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Outside Calls T O PLACE A CALL USING AU TOMATIC R OUTE SELECTION : 1. Inter -T el Phones: While on or off hook, enter the Automatic Route Selection feature code (92000), or press the ARS button .
Page 192 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Receiving Outside Calls RECEIVING OU T SIDE CALLS T O RE C E I V E AN OUTSID E CALL : Inter-T el Phones: Y ou will hear one of the following si gnals when receiving a n outside call.
Page 193 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 On-Hook Monitoring ON-HOOK MONITORING An Inter-T el phone user with a speakerphone ca n monitor the call ( listen to a re corded mes- sage, wait for the call to be answered, or wa it on hold), and then speak handsfree when answered.
Page 194 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Trunk Camp On and Busy Trunk Callback (Queue) T RUNK CAMP ON AND BUSY T RUNK CALLBACK (QUEUE) Camp-on and queue requests allow the caller to wait for an avai lable resource.
Page 195 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Account Codes T O CANCEL A QUEUE BEFOR E THE CALLBACK : Inter -T el Phones: While o n hook, press the CANCEL QUEUE button or QUEUE button. Or , enter the Queue Callback feat ure code (6).
Page 196 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Optional Account Codes • Forced – Long-Distance T oll Calls V alidated: When this account code type is enabled, the us.
Page 197 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Enabling the Account Codes for All Calls Following Feature Enabling the Account Codes for All Calls Following Feature Y ou .
Page 198 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing Calls On Hold PLACING CALLS ON HOLD There are several ways to plac e intercom and ou tside calls on hold.
Page 199 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Hold SYSTEM HOLD NOTE: This feature does not apply to single-line sets. T O PLACE AN OUTSIDE CALL ON SYSTEM HOLD (I NTER -T EL PHO NES ONLY ): 1. While on a call, press the Speci al button and enter the System Hold feature code (335).
Page 200 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Microphone Mute MICROPHONE MUTE Whether handsfree or using t he handset, you can tempo rarily turn off your microphone while on a call. The call is still co nnected; you can hear the other party , but they cannot hear you.
Page 201 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Waiting CALL W AITING While a station is in use, inco ming intercom an d outside calls camp on until the busy station is available.
Page 202 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Waiting T O RE S P O N D TO CALL WAITING USING A SINGLE - LINE SET : When you hear a single camp-on tone every 15 seconds while you are on a call, another call is waiting.
Page 203 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Transfer CALL T RANSFER FEATURE CODES There are two feature codes for transferring interc om and outside calls to other stations, V oice Processor applications, hunt groups, off-node devices, or outside telephone numbers.
Page 204 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Transfer to Ring T RANSFER TO RING T O TRANS FER A CALL OR CONFERENCE : 1. Inter -T el Phones: While on a call, press the bu tton, or press the Special but- ton and enter the T ransfer to Ring feature co de (345).
Page 205 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Transfer t o Hold T RANSFER TO HOLD A call transferred to hold at a station does not ring or send a display message while holding. After the Hold timer expires, the stat ion rings or sends call waiting signals.
Page 206 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Screening CALL SCREENING Calls transferred from the Automated Attendant or a Call Routing Announcem ent application can be screened, announced, or unannounced.
Page 207 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Screening Receiving an Announced Or Scr eened T ransferred Call: Depending on the T ransfer Method programmed fo r you.
Page 208 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Reverse Tran sfer REVERSE T RANSFER Calls ringing or recalling at a station, a hu nt gr oup, or a transfer-to-park location can be picked up at any other station, us ing this feature.
Page 209 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Conference Calls CONFERENCE CALLS Station users can establish multi-party conference calls witho ut operator assistance.
Page 210 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing a Conference Call PLACING A CONFERENCE CALL T O PLACE A CONFERENCE CALL : 1. While on a call: Inter -T el Phones: Press the butto n, or press the Special button and enter the Conference feature code (5).
Page 21 1 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Add Parties to a Conferen ce NOTE: If the number of parties in your conference exceeds the capacities of the system resources, you will hear reorder tone and see a display that tells you MAX N UMBER OF P AR- TIES EXCEEDED.
Page 212 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Exiting and Re-Entering th e Conferen ce Exiting and Re-Entering the Confere nce T O EXIT THE CONFER ENCE AND LEAVE THE OTHER PARTIES CONNECTED ( ANY INSIDE PARTY ): Inter -T el Phones: During the conference, press the button and h ang up.
Page 213 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Placing the Entire Conference on Ho ld Placing the Enti re Conference on Hold Any inside party involved in a conference can place the conference on hold at his or her sta- tion.
Page 214 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record-A-Call RECORD-A-CALL NOTE: The Record-A-Ca ll premium feat ure is require d to use Record-A-Ca ll. If your system is programmed with a Record-A-C all application, the stations can be pro- grammed to use the Record-A-Call feature.
Page 215 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record-A-Call The Record-A-Call feature c ode can be assigned to a user-programmable feature button. If the feature button has a lamp, it flashes while the R ecord-A-Call co nference is being set up and is lit while the feature is active.
Page 216 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Agent Help AGENT HELP NOTE: The Agent Help premiu m feature is required to use Agent Help . The Agent Help feature allows a station user to request help fr om a designated “Agent Help Extension” during a two- or three-party call.
Page 217 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Agent Help In a network setting, the Agent Help Extension does not n eed to reside on the same node as the user requesting Agent Help.
Page 218 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Agent Help The Agent Help feature will not function in the following cases: • If the feature is not enabled in Premium F.
Page 219 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Forw arding SYSTEM FORWARDING NOTE: The System Forwarding premium feature is requ ired to use system forwarding.
Page 220 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Forwarding • S tation status: The system recognizes four diff erent types of station status.
Page 221 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Individual Statio n Forwarding Points INDIVIDUAL ST ATION FORWARDING POINT S The ringing duration at each station forwarding point is determined by the Sy stem Forwarding Advance timer (defaults to 15 seconds) .
Page 222 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Manual Call Forward ing and System Forwarding MANUAL CALL FORWARDING AND SYSTEM FORWARDING If the principal station or a f.
Page 223 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Forw ard Enable/D isable If the principal station r eceives a manually forwarded call (not a sys- tem forward), that call will not fol- low the principal station ’ s system forwarding path.
Page 224 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Unanswere d System Forwar d Calls UNANSWERED SYSTEM FORWARD CALLS If a call that is following a system forwarding pa th is not answered or al l forwarding points are in Do-Not-Disturb or busy , its final destinat ion depends on the t ype of call as shown below .
Page 225 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Forwarding CALL FORWARDING W ith call forwarding, a station user can route incoming intercom and outside calls (including direct ring-in calls) to another stati on, to a hunt group, or to an out side telephone number, if allowed by toll and trunk restrictions.
Page 226 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 FWD Button If a station is programmed for Forward No Answ er or Forward No Answer/Busy and receives a transferred call, the Forward No Answer time r is started when the intercom call from the transferring station begins ringing.
Page 227 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Forward to an Outside Number FORWARD TO AN OUTSIDE NUMBER When programming a station fo r call forward to an outside telephone number , a trunk access code is programmed before the telephone number .
Page 228 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 How to Forward Calls to an Extension or Outside Numbe r HOW TO FORWARD CALLS TO AN EXTENSION OR OUT SIDE NUMBER Station users can also forward calls using the Remote Programming feature described on page 252 .
Page 229 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 How to Forward Calls to an Extension or Ou tside Number If forwar ding to an outside telephon e number , do one of the follo wing: • Dial a trunk access code (8 or 92001-922 08).
Page 230 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Speed Dialing SPEED DIALING Three system features provide sp eed-dialing. They are as follows: • System Speed Dialing: Up to 1000, 48-digit system speed-dial n umbers can be stored in the system.
Page 231 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Viewing System Speed-Dial Numbers Viewin g System S peed-Dial Numbers T O VIEW SYSTEM SPEED - DIAL NUMBERS AND NAMES : NOTE: If you make a mistake, use the button to backspace.
Page 232 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Speed Dialing ST ATION SPEED DIALING For convenience, each station user can progra m up to 10, 16-digit station speed-dial numbers. Single-line sets use speed-dial location codes (0 -9).
Page 233 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Station Sp eed-Dial Numbers and Names Display phone users can program an associated name for each station speed-dial number . Speed-dial names can contain up to 16 characters.
Page 234 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Station Speed-Dial Numb ers and Names 3. When the display shows ENTER NUMBER do one of the following: • T o enter or change a number: Dial the extension number or telephone number (up to 16 digits, including pauses an d hookflashes) to be stored.
Page 235 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Programming Station Sp eed-Dial Numbers and Names T O PROGRAM STATION SPEED - DIAL NUMBERS AT A NON - DISPLAY PHONE : NOTE: If yo u make a mistake, press or CANCEL ; then start over .
Page 236 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Viewing Station Speed-Dial Numbers Viewing St ation S peed-Dial Numbers T O VIEW THE CONTENTS OF A SPEED - DIAL BUTTON ( ON A DISPLAY PHONE ): 1. While on hook, enter the Review Keys feat ure code (396).
Page 237 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Dialing Station Speed-Dial Numbers Dialing St ation Speed-Dial Numbers T O DIAL A STA TION SPEED - DIAL NUMBER AT A SINGLE - LINE SET : 1. Lift the handset. (Inter-T el phones can remain on hook.
Page 238 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom, Speed-Dial, and Feature Code Directory INTERCOM, SPEED-DI AL, AND FEATURE CODE DIRECTORY NOTE: The feature does not apply to single-line sets.
Page 239 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom, Speed-Dial , and Feature Code Direc tory Only administrator stat ions will be able to view admi nistrator feature codes using the directo ry . If the Diagnostics Mode feature is enabled, you will also be able to see the diagnostic feature codes.
Page 240 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Intercom, Speed-Dial, and Feature Code Directory 4. If desir ed, press the high end of the V olume button or the NEXT butto n to scroll for- ward alphabetically through the directory or press the low end of the V olume button or the PREVIOUS button to scroll backward.
Page 241 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 House Phone HOUSE PHONE This feature provides users with the ability to place a pre-designated intercom or outside call simply by lifting the h andset (or pressing the Speaker button, if using an Inter -T el phone) on a designated house phone.
Page 242 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 House Phone There is a flag, called “House Phone Mode,” that affects single-line house phones. The house phone can be programmed to return to dial tone after a call is disconnected (normal mode).
Page 243 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Redialing REDIALING The Redial feature can store one telephone number in redial memory at th e station. If the sta- tion user reaches a busy number , is disconnected, or if there is no answer , the number can be redialed easily .
Page 244 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Using the Last Number Saved Featur e USING THE LAST NUMBER SAVED FEATURE Use the followin g procedures to save and redial numbers at stations that are programmed to use the Last Number Saved feature.
Page 245 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Redirect Call REDIRECT CALL The Redirect Call feature code is located unde r System/Devices and Feature Codes/Feature Codes.
Page 246 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Paging PAGING The Paging feature allows an nouncement s to be made th ro ugh phone internal speakers. Optional external paging equipment (am plifiers and paging speakers) may also be installed.
Page 247 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remove from Paging REMOVE FROM PAGING An Inter-T el phone user can prevent the phone from receiving pages or allow it to receive pages again using these feature co des.
Page 248 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb Do-Not-Disturb messages can be programmed in the database or using an administrator sta- tion.
Page 249 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb The second line of the message can be customized with a numeric/alphanumeric message of up to 16 characters (English/Spanis h and/or Japanese characters). The customized me ssage is entered as described below .
Page 250 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb T O ENABLE D O -N OT -D ISTURB MO DE : 1. Inter -T el Phones: While on hook, press the butt on, or enter the Do-Not-Dis- turb feature code (370) or Do-Not-Disturb On/Of f feature co de (372).
Page 251 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Do-Not-Disturb Override T O PLACE YOUR BUSY STATION IN D O -N OT -D ISTURB WHILE A CALL IS CAMPED ON : If, while on a call,.
Page 252 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Feature Programming REMOTE FEATURE PROGRAMMING The Remote Programming feature allows a user to place a phone in Do-Not-Disturb mode (DND) or forward the station’ s ca lls, either from another stat ion or through DISA.
Page 253 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Do- Not-Disturb Pr ogramming T O CHANGE THE STATION PASSWOR D USING RE M O T E PR OGRAMMING : 1. If calling from an outside telephone, access the system through a DISA lin e.
Page 254 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Do-N ot-Disturb Pr ogramming 5. T o turn on Do-Not-Disturb: a. Enter the Do-Not-Disturb On feature code (370). (The On/Of f feature code cannot be used in remote programming.
Page 255 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Remote Forward Prog ramming REMOTE FORWARD PROGRAMMING T O FORWARD A STATION USING THE RE M O T E PROGRAMMING FEATUR E : NOTE: After each entry , non-display phone users will hear a confirmation tone.
Page 256 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Default Station DEFAULT ST ATION A station user can enter one feature code tha t will return the following features to their default states.
Page 257 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Hookflash HOOKFLASH A timed hookflash may be required for Inter -T el phone and single-li ne users to use certain tele- phone company or PBX featu res. The CO Hookflash feature code sends a timed hookflash over the trunk when en tered.
Page 258 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Reminder Messa ges REMINDER MESSAGES NOTE: This feature does not a pply to single-line se ts. Reminder messages are set, like an alarm clock, to signal an Inter -T el phone at a specified time.
Page 259 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Reminder Messag es T O REQUEST REM I N D E R MESSAGES : NOTE: Lift and replace the handset to stop the process without sele cting a message. 1. While on hook, enter the Remin der Message feature code (305).
Page 260 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record Keeping and Main tenance Featu res RECORD KEEPING AND MAINTENANCE FEATURES CALL COST ACCOUNTING NOTE: The system' s Call Cost Accounting feature is in tended to prov ide a cost estima te that is applied to the various classes of calls.
Page 261 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Messag e Deta il Recording (SMDR) All outgoing calls using a trunk that is not subj ect to toll restriction are cl assified as one of the following call types for call cost calculation (call cost type is programmed in the database).
Page 262 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Station Message Detail Recording (SMDR) • Record All T runk T o T runk Calls: Records all calls made fr om one outside caller to another . • Record All Network Calls: Records all calls placed to and received from network nodes.
Page 263 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 SMDR Report Format FIGURE 12. SMDR Report Format TYP EXT# TRUNK DIALED DIGITS ST AR T ELAPSED COST ACCOUNT CODE XXX XXXXXXXXXXX <28 characters> HH:MM HH:MM:SS $XX.
Page 264 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 SMDR Report Format FIGURE 12. SMDR Report Format (Continued) ST AR T This shows the time that the call became valid (see pa ge 261 for an explanati on). For an unan- swered ring-in, it shows th e time the call began ringing.
Page 265 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Error/Message Printing SYSTEM ERROR/MESSAGE PRINTING The system has a self-diagnostic feature that monitors the system .
Page 266 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 System Error/Message Prin ting • Message Print will not route messages during a startup or reset. The system will wait one minute before starting to send messages . S tartup messages will only be printed locally .
Page 267 System Features AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Power Failure Capabilities • Realm: This field does not appear for Alarm messages.
Page 268 System Featur es AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Customized System Program ming Reports.
Page 269 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 V o ice Processing Features CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Page 270 Voice Processing Fe atures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 CONTENTS P AGE Using V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 Access to a Mailbox .
Page 271 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Introduction INTRODUCTION The V oice Processor can be used for any of th e following appl ications .
Page 272 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant AUTOMATED ATTENDANT The automated attendant is a programmable featur e that can be used to provide automated call answering service. Calls can tra nsfer , forward, or directly ring in to an automated attendant.
Page 273 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant Applications When the automated attendant answers a call, the caller will hear the company greeting, fol- lowed by instr uctions and the list of available o ptions.
Page 274 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant Recall Destination AUTOMATED ATTENDANT RECALL DESTINATION When a station receives a call that has been routed through the automate d attendant, the call is handled as a transferred, call and the display shows TFR FROM (description).
Page 275 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Extension ID EXTENSION ID Extension IDs are us ed in conjunction with tr ansferring calls throug h the Automated Attend ant or using the Extension Directory .
Page 276 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Routing Announcement CALL ROUTING ANNOUNCEMENT The Call Routing Announcement application can be used as a simple pl ayback device that plays a message and then hangs up to disconnect the call.
Page 277 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Call Routing Custom Audiotex Recordings CALL ROUTING CUSTOM A UDIOTEX RECORDINGS When accessed, the Call Routing Announcement application will play a custom audiotex recording and then hang up.
Page 278 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Sample Call Routing Announcement Tree FIGURE 13. Sample Call Routing Announcement T ree EXT 2500: “ Thank you for calling X Company , if you know the party’ s extension nu mber , you may dial it now .
Page 279 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Fax-On-Demand FAX-ON-DEMAND The Fax-On-Demand feature provide s fax services to callers. It is a specially programmed Call Routing Announcement appli cation that uses digit translatio n to allow callers to select the doc- uments they wish to have faxed to them.
Page 280 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Fax-On-Demand 9. The caller hangs up or returns to step 2 t o select more documents. (If more documents are selected and canceled, the doc uments that were selecte d and accepted pr eviously will still be sent.
Page 281 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Directories DIRECTORIES There are two types of V oice Pro cessor directories that can be enabled (or disabled) in the sys- tem: Mailbox and Extension. • The V oice Mailbox Directory is a list of mailbox subscrib ers, their recorded names, and mailbox numbers.
Page 282 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Locating a Name LOCATING A NAME Entering a Name There are two methods used for entering a name : Quick Spell and Exact Spell . Outside cal lers and station users with non-display phones and si ngle-line sets use Quick Spell.
Page 283 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Listening to the Next/ Previous Name Listening to the Ne xt/Previous Name After a name has been played, the caller can listen to the previous name in the directory by pressing .
Page 284 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Record-A-Call RECORD-A-CALL NOTE: The Record-A-Ca ll premium feat ure is require d to use Record-A-Ca ll.
Page 285 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Scheduled Time-Based Application Routing (STAR) SCHEDULED TIME-BASED APPLICATION ROUTING (ST AR) Scheduled T ime.
Page 286 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 SMDR Information Storage and Retr ieval SMDR INFORMATION STOR AGE AND RETRIEVAL The V oice Processor PC can be used to captu re Station Mess age Detail Re cording (SMDR) informatio n.
Page 287 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail VO I C E M A I L The voice mail feature allows callers to send and receive recorded messages from any station or DTMF telephone. (Dial-pulse signalin g is not recognized by the V oice Processor .
Page 288 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Voice Mail and Message Notifica tion/Retrieval Applicatio ns Station users and ou tside callers gain access to.
Page 289 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Mailboxes MAILBOXES A mailbox is a storage location on the V oice Proces sor PC hard disk that stores all messages that have been di rected to it. (The hard disk also stores prompts, greet ings, and special pro- gramming.
Page 290 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Group Lists During database programming, each mailbox is assigned a dial-0 operator destina tion.
Page 291 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Message Notification to Stations MESSAGE NOTIFICATION TO ST ATIONS Each mailbox has a programmed Message Notificatio n Station. This is usually the extension number that matches the mailbox nu mber (associ ated mailbox).
Page 292 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 All Messages, Priority Only, and Each New Message Flags All Messages, Priority Only , and Each New Message Fla.
Page 293 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Notification Numbers Notification Numbers Each cascade level has a programmed notification number that can be an extension number or an outside telephone number .
Page 294 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Using Voice Mail USING V OICE MAIL V oice mail subscriber feat ures include the follo wing: • Listen to new .
Page 295 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Initializing a Subscriber Mailbox or Exte nsion ID INITIALIZING A SUBSCRIBER MAILBOX OR EXTENSION ID The first time a subscriber uses voice mail, he or she must customize the mailbox.
Page 296 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Listening t o Messages LISTENING TO MESSAGES There are three types of voice mail messages: • New Messages are messages that you have not yet heard, including Bro adcast Mes- sages from the voice mail administrator and system-sent messages.
Page 297 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Listening to Me ssages Whenever you access voice mail as a subscriber , you are told how many new and saved mes- sages you have. F RO M THE M AIN M ENU : 1. EITHER, Press to listen to your new m essages.
Page 298 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Recovering D eleted Mess ages RECOVERING DELETED MESSAGES This feature allows you to “undo” the Delete Message op eration and restore previo usly deleted messages.
Page 299 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Sending a Message SENDING A MESSAGE As a subsc riber , you can record and send vo ice messages to other users from the subscriber Main Menu. F OLLOW THESE STEPS : 1.
Page 300 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Canceling Unheard Messages 9. Y ou can do one or m ore of the following if you selected “special delivery options” above: • Press to mark the message “private.
Page 301 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options PERSONAL OPTIONS Personal Options allow you to customi ze your mailbox. Each subscriber ’ s mailbox has the fol- lowing personal options: • Greetings: Y our primary or alternate greeting is played to calle rs when they reach your mailbox.
Page 302 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options T O PROGRAM PERSONAL OPTIONS : 1. Dial the voice mail application access number . Y ou hear the main menu. 2. During or after the greeting, press to identify yourself as a subscriber .
Page 303 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options 9. T o set up Remote Messaging, press . NOTE: In the following procedure, some Inter-T el p hones have menu buttons next to their displays which you can use inste ad of pressing the di gits on the dialpad.
Page 304 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Personal Options 10. T o change your Fax Destination Number , press for More Op tions and then press . a. Enter the number of your fax destination, followed by .
Page 305 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Outside Caller Use of Voice Mail OUT SIDE CALLER USE OF V OICE MAIL Callers who do not have a subscriber m ailbox can leave messages for subscribers. Also, Sub- scribers can use this method for leaving messa ges without accessing thei r mailboxes.
Page 306 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Unified Messaging 5. Y ou can do one or m ore of the following if you selected “special delivery options” above: • Press to mark the message “private.” (T his prevents the reci pient from forward- ing it to other subscribers.
Page 307 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Level 1 LEVEL 1 When a mailbox receives a voice mail message or uses the voice mail Record-A-Call feature, one of four things can occur , depending on how the mailbox’ s E-Mail Gateway field is pro- grammed.
Page 308 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Level 1 The e-mail message sent by the voice mail will have the follow ing components: • To : The TO line will contain the recipient’ s e-mail address. • From: The FROM li ne will contain the e-mail a ddress of the V oice Processor .
Page 309 Voice Processing Feat ures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Levels 2 and 3 LEVELS 2 AND 3 T o use Level 2 or 3 Unified Messaging, you must have the following: • An existing e-mail system based on Microsoft Outlook /Exchange (MAPI).
Page 310 V oice Proces sing Fea tures AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automatic Fax Detection AUTOMATIC FAX DETECTION NOTE: This feature is available in the NT V oice Processor only .
Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 31 1 Index Symbols “All Transient Displays” Station Flag 166 “DKTS Alternate Transient Display Timer” Station Fla g And Timer 166 “Hot” Dialpad Buttons vs.
Page 312 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Automated Attendant 4, 271, 272 applications 273 custom recordings 48, 274 directory 273 recall destination 271, 274 Voice Processor .
Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 313 D Data Device 90 Data Port Module 12-line and 24-line an alog phones 90 specifications 90 Database Programming 12 Database Programmin.
Page 314 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Exempt from ARS 155 Exiting a Conference 211 Exiting and Re-Entering the Conference 212 Expanded CO Ca ll Information 149 Extension I.
Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 315 Hunt Groups 130 as alternate message source 132 as attendants 128 as message center 132 average wait time 136 call circulation 130 ca.
Page 316 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 LCD Contrast Adjustment 79 LCD Touch Sc reen 100 Leaving Messages 183 Light-Emitting Diode (LED) Indications 86 Light-Emitting Diodes.
Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 317 do-not-disturb 248 emergency calls 159 handsfree calls 176 house phon e 241 message print 265 messages 182 music on hold 171 night mo.
Page 318 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 data device 90 data port module 90 headsets 88 loud ringing adapter 90 MDPM 89 PCDPM 89 PCDPM bit rate 90 ring tone selection 165 sec.
Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 319 Remote Forward Programming 255 Remote Messaging 289, 291, 301 Remote Notification Cascade 291 Remove From Paging 247 Remove/Replace H.
Page 320 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Stations 172 programmin g at administr ator station 14 toll restriction COS 155 Station-To-Station Calling 177 Subscriber 289, 294 Su.
Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 321 U UCD Hunt Groups 134, 136 announcement stations 134 overflow stations 134 priority level 136 priority list 136 supervisors 136 super.
Page 322 Index AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004.
Default Feature Codes AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Page 323 Default Feature Codes Tr unk Access Co des *These fea ture codes m ay differ dependi ng on the sof tware version.
Page 324 Default Fea ture Codes AXXESS ® ADMINISTRA TOR’S GUIDE – January 2004 Administrator Feature Codes Diagnostics Feature Code s The Diagnostics Mode featur e code (9900) must be entered before the following feature codes can be used.
V OIC E MAIL FLOWCHART NOTE: At any menu level, you can press to ca ncel or return to the previous menu or press to accept. # ACCESSING THE SYSTEM ADMINISTRA TOR’S MAILBOX • EITHER , Press the MSG button t o respond to a message from voice mail. OR, Call the voice mail extension number , press , and enter your mailbox number .
Part No. 55 0.8001 Issue 8.2, January 2004 A661/9112A.
Ein wichtiger Punkt beim Kauf des Geräts Inter-Tel Axxess (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Inter-Tel Axxess noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Inter-Tel Axxess - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Inter-Tel Axxess reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Inter-Tel Axxess erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Inter-Tel Axxess besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Inter-Tel Axxess verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Inter-Tel Axxess. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Inter-Tel Axxess gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
