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I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide vcan@us.ibm. com V-CAN User Guide December 2008.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 2 vcan@us.ibm. com Table of Contents 1. Getting Started…………………………………………………………………………………..
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 3 vcan@us.ibm. com 1.1. mily Resources (DFR) is ing the way Hoosiers apply for Cash Assist ance (TA.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 1.1. participation. V-CAN 2 Options for Access Points The first step to becoming a V-CAN Access Point is to determine your level of membership is comp letely voluntar y and you can choose resource t needs.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 5 vcan@us.ibm. com 2.1 w system. Applican ts can comple te a pplication, start an application over the phone wit h a Call Center application or through ts.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Depending on t Application), the re are multiple w o s; he different entry point (i.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 2: Screening Results Step 2: Ap After scree ance (TANF), Food Stamps and/or Medicaid.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 3: Online Appl icat ion Returning User n o n l i n e a p p l i c a t i o n o n c e i t i s s t a r t e d a n d s a v e d .
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 4: Partially-completed Paper Application If a pri ening, s/he ca n request cation.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. If an applicant is not applying for Food Stamps, or does not wish to screen for potent ial eligibility of Exp dite Foo ening and complete the online applica tion.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 6: Household Member Information Summa ry plication When an applicant completes the online application, s/he wil l sign the application u sing the electronic signature.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 2 v c a n @ u s . i b m . c o m Once the applica n t signs the applica tion, s/he may pr in t or req ues t a m ai led co py of th e appli cation packet.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 3 v c a n @ u s . i b m . c o m 6 Application Pa cket An applicant may print or ha ve an application pack et mailed to them, regardl start an appl ication (i.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 8: Document Coversheet For the e submitted on an in se and Social Security Card, n copying both items on the same pag Select the document(s) mailed or FAXed to the FSSA Service Center.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. An applicati on is considered s ubmitted when the In diana Application for Assistance signature page is signed .
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2.1. A ed by applican ts and clients who ha ve barriers to comp esentatives ar e designated to perform one or more of e (TANF) benefits.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Figure 10: Authorized Representative Form (available on the FSSA website) 2.1.11 Other Application Processes mps, Cash Assistance ion processes relevant he following programs: • Medicaid Disability; and • Medicare Savings Program.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 8 v c a n @ u s . i b m . c o m Healthy Indiana Plan (HIP) HIP is a state-sponsored hea lth insurance plan for lo w-inco me Hoosiers.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 1 9 v c a n @ u s . i b m . c o m 2.1. ially relevan t to agencies Internet browser’ the screening or ed wh en c o mple tin g an number, star ting with a e Interview and 2032 Pending Verification notices.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 2 0 v c a n @ u s . i b m . c o m 3. Managing Benefits in the New System Managing Benefits Overview There are new ways to manage be 3.1 nefits in the new sy stem, such as chec king case status, reporting ng the rede termination process.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) o Scheduled interview appoint ments; bmitted (due dates are also provided); th the client; d n. omated phone system igits of Social Security of birth to check cas e status on the a u tomated system.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) online, clien ts must provide thei r last name, ICES ca se number, date of birth and last four digits of d IC E S ca.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) Upcoming changes to the redetermination process: y and non-disabled) e and interview nd disabled) and interview o 12.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) When applicants/cli ents contact the Call Center, calls are a nswered and routed by using the fo l lowing rocess changes (i.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Disagreements with a Case Decision 5. EBT Questions (to obtain more detailed E BT account information from JP M organ .
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 26 vcan@us.ibm. com 4.1 nts and Referral members will receive cl ient support materials to post in their offices d contain helpful 4.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 2 Referral Mem 4.1. ber Materials Referral M lients with information on the ways to apply for and manage lowing mate.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN User Guide 28 vcan@us.ibm. com 5.1 portant part of th e new syste m. There are se veral ways V-CAN m embers can d manage benefits in 5.1.1 cations and Documents ted to El igibility Modernization /fssa 5.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) HIP Application and Brochures order form To order HIP applicat ions and brochures for your o ffice, complete and su bmit the HIP Applications and 5.1. A N should be emailed to the IBM- led C o Brochures order form.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6. Appendix 6. 1 s s several q uick reference cards that V -CAN member s can use wh en assis ting quick, easy ref erence 6.1. Contacts list co ntains helpful phone n umbers and websi te addresses fo r Indiana public assistance programs.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V-CAN Contacts tamp and Health Coverage Food Stamps and 64 64 (same as toll -free number) cation: www.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) V - C A N U s e r G u i d e 3 2 v c a n @ u s . i b m . c o m al time) or (2) for Spanish enefit Programs (i.
I NDIANA E LIGIBILITY M ODERNIZATION Voluntary Community Assistance Network (V-CAN) 6.1. The list below shows the type of supporting docu men t s that should be submi tted with Cash Assistance (TANF), Food Stamps and Health Coverage applications .
Ein wichtiger Punkt beim Kauf des Geräts IBM V-CAN (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie IBM V-CAN noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für IBM V-CAN - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von IBM V-CAN reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über IBM V-CAN erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon IBM V-CAN besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von IBM V-CAN verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit IBM V-CAN. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei IBM V-CAN gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
