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ca p s l o c k sh i f t A S D F G H J K L Z X C V B N M @ a l t al t sh i f t e n t e r , . ? / : ; “ ‘ User Guide O ff icejet Enterprise Color MFP X585/X585 Flow www.
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HP Officejet Enterprise Color MFP X585 User Guide.
Copyright and License © 2014 Copyrig ht Hewlet t-Packard Development C ompany, L. P. Reproduction, adaptation, or translation without prior written permission is pr ohibited, except as allowed under the copyright laws. The information contained herein is subject to chan ge w ith ou t not ice .
Table of contents 1 Product introduction ... ...... .......... ....... .......... ...... ...... .......... ....... .......... ...... ......... ....... ...... .... ....... ......... ....... ... 1 Product comparison ............................. .......
Select the paper type (Windows) .................. ......................... ...................................... .............. ....... 32 Additional print tasks ........ ............................. ............................. .................
Add Network Fol der Path – Save to a standard sha red network fold er ........................ 57 Add Network Fol der Path – Save to an FTP Serve r ............................ ........................ .... 58 Send only to folders with read and write access .
Networking tab ........................................................................................ ....................... 92 Other Links li st ................................... .......................................... .......................
Print from a di fferent so ft ware program ............ ........................................................................... 127 Check the pape r-type setting for the print job ....... .............. ..................... .............. .......
Check the i mage-adjustment setting s ................................ .................................... ....................... 147 Optimize fax quality for text or pict ures ........................................................................
1 Product introduction ● Product compar ison ● Product vi ews ● Product hardware s etup and software insta llation For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region .
Product c omparison Mode l name Model number X585dn m odel B5L04A X585f mo del B5L05A X585z model B5L0 6A Paper handling Tray 1 (50-sheet capacit y) Tray 2 (500-sheet capacity) Automatic duplex printi.
Mode l name Model number X585dn m odel B5L04A X585f mo del B5L05A X585z model B5L0 6A Copy an d Scan Copies and scans 45 ppm on A4 and Letter- size paper, can scan up to 60 ppm in lower resolution s e.
Mode l name Model number X585dn m odel B5L04A X585f mo del B5L05A X585z model B5L0 6A Mac OS X 10.6, OS X 10.7 Lion , OS X 10.8 Mountain Lion, and OS X 10.
Product vie ws ● Product fron t view ● Produc t back vie w ● Interfac e por ts ● Contro l-panel vi ew Product front view caps l o ck s hift A S D F G H J K L Z X C V B N M @ alt alt shi ft ente r , .
11 Hardware integration pocket (HIP — for connecting accessory and third-party devices) 12 Control panel with color touchscreen display (tilts up for easier viewing) 6 Chapter 1 Product intr oductio.
Product back view 2 1 3 4 5 7 6 8 9 1 Document feeder cover (a ccess for clea ring jams or cl eaning rollers) 2 Left door (access for clearing jams and the ink collection unit) 3 Tray 1 (multipurpose .
Interf ace por ts 1 2 3 4 5 1 USB d evice port a ccepts a U SB cabl e from a com puter (altern ative to network a nd wireless connections). 2 Etherne t port 3 Foreign interface harness (FIH) port 4 US.
Control-panel view The Home screen provides access to the produ ct featur es and in dicate s the current status of the product. You can return to the Home screen at any time by touc hing the Home button on the lef t side of the product control pa nel.
14 Features Depending on the pr oduct configuration, t he feat ures that appear in this area can include a ny of the following items: ● Qui ck S et s ● Copy ● E-mail ● Fax ● Save to U SB ●.
Product hardware se tup and software inst allation For basic setup instructions, see the Hardware In stallati on Guide that came with the product. F or additional instructions, go to HP support on the Web. In the US, go to www.hp .com/ support/ojcol orMFPX585 f or HP's al l-inclusive help for your product.
12 Chapter 1 Product introduction ENWW.
2 Paper trays ● Unde rsta nd pa per use ● Confi gur e tra ys for pape r ty pe and s ize ● Load Tra y 1 (multi-purpos e tray on left sid e of the p roduct) ● Load T ray 2 or opt ion al Tray 3 For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 .
Unders tand paper use HP Officeje t inks for busi ness are specifica lly developed for use with HP printheads. Unique ink f ormulations help extend the life of the printhea ds and e nhance re liability. When u sed with ColorLok® pape r, these ink s provide laser-like c olor output.
Media ty pe Do Do not Heavy paper ● Use only heavy paper that is approved for use in inkjet pr inters and meets the weight spe cifications for this product. ● Do not use pa per that is heavier than the recommended media specifica tion for this product unless it is HP paper tha t has been approved for use in t his product.
Configure t rays for paper type and size By def ault, the prod uct pulls pa per from Tray 2. If Tray 2 is empty, the product pulls paper fr om Tray 1, or Tray 3 if it is installed. Conf iguring a tray on this produ ct changes the speed settings to obtain the best print quality for the type of p aper that you a re using.
Configure a tray by using the cont rol panel You can al so configur e the trays for type an d size without a prom pt from th e produ ct. 1. Fr om the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Tr ays button. 2. T ouch the li ne for the tray that you w ant to config ure, an d then touch the Modify b utton.
Load Tray 1 (mult i-purp ose tr ay o n left side of th e prod uct) 1. Open Tray 1. 2. Pull out the tray extension. 3. Extend the paper guides fully and then loa d the paper stack into Tray 1.
Load Tray 2 or optional Tr ay 3 1. Pull the tray out of the product. 2. Slide open the pape r length a nd width guides . 3. Place the paper in the tray and make sure that it is fla t at all fou r corners. Sl ide the side paper width guides so that they align with the pa per- size marking in the bottom of the tray.
4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushin g on one side only.
3 Parts, s upplies, and accessories ● Order parts, accessories, a nd supplies ● Replace th e ink cartridges For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region .
Order parts, accessories, and supplies Ordering Order supplies and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/part s Order through s ervice or support providers Contact an HP-authorized service or support provider.
Replace the ink cartridges The pro duct uses fou r colors an d has a diff erent ink cart ridge for ea ch color: yellow (Y), cyan (C), mag enta (M), and black (K).
4. Remov e the new ink cartr idge from the packagin g. C 980 5. Do not touch the gold-colored metal contacts of the ink car tridge. Fin gerprints o n the contac ts can cau se pri nt-qu alit y pro blems . C 98 0 6. Insert the new ink cartridge into the product.
7. Close the ink ca rtridge door . 8. Place th e old cartrid ge in the bo x and refer to information about recycling u sed ink cartridges on the ink cartr idge box.
26 Chapter 3 Parts, supplies, a nd accessorie s ENWW.
4P r i n t ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Store print jobs on the product to print later ● Mob ile p rin ting ● Print from the USB port For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.
Print tasks (W indows) How to print ( Window s) The fol lowing proc edure de scrib es the basic printing process f or Windows. 1. From the software program, sele ct the Print option . 2. Sele ct the product from the li st of printe rs. To change settings, click or tap the Properties or Preferences button to open the print driver.
Automatica lly print on both sides (Windows) Use this pr ocedure for products tha t have an automatic duplexer installed . If the product doe s not have an automatic duplexer installed, or to print on paper type s that the dupl exer does n ot support, you ca n print on both sides manuall y.
Manually print on both si des (Win dows) Use this pr ocedure for products tha t do not ha ve an autom atic duplexe r installed or to print on paper that the dupl exer does not suppo rt.
Print multiple pa ges per sh eet (Window s) 1. From the software program, sele ct the Print option . 2. Sele ct the product fr om the list of printers, a nd then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different softw are programs.
Select the paper type ( Windows) 1. From the software program, sele ct the Print option . 2. Sele ct the product fr om the list of printers, a nd then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different softw are programs.
Print tasks (Ma c OS X) How to print ( Mac O S X) The followin g procedure describes the basic printing p rocess for Mac OS X. 1. Clic k the File menu, and then cl ick the Pri nt option.
3. Open the menus drop-do wn list or click Sh ow Details , and then click the Layou t me nu. 4. From the Pages per Sheet drop-down list, se lect the number of pages that you want to print on each sheet. 5. In the Layout Direction area , select the o rder and pla cement of the pages on the shee t.
Store print jobs on the product to prin t later ● Create a stored job (Win dows) ● Create a stored job (Ma c OS X) ● Print a s tored job ● Delete a stored job Create a sto red job (Windows ) You can store job s on the product so you can print them at any time.
4. Select a Job Storage Mod e option. ● Proof and Hold : Print and proof one copy of a job, and then pr int more cop ies. ● Personal Job : The job does not p rint until you request it at the product c ontrol panel. For this job-storage mode, you can select one of the Make Job Private/Secure options.
● Proof and Hold : Print and p roof on e copy of a jo b, and then print more copies. ● Persona l Job : Th e job does not print until you request it a t the prod uct control panel. I f you assign a perso nal identific ation numbe r (PIN) to the job, you must pr ovide the r equired P IN at th e control panel.
Mobile printing HP offers multiple Mobile and ePrint solutions to enab l e wireless printing to an HP printer from a laptop, tablet, smartph one, or other mobile device. To dete rmine the best choice, go to www.hp .com/ go/ LaserJe tMo bilePr inti ng (Eng lish only).
● Network Settings ● Wireless Menu ● Wireless Direct ● SSID 3. T ouch the SSID n ame area. 4. Use the keyboard to change the name. 5. T ouch OK . HP ePrint via emai l Use HP ePr int to pri nt documen ts by sendi ng them as an email a ttachmen t to the produ ct's emai l addres s from an y email ena bled dev ice.
● Windows: After ins talling the software, open the Prin t option from w ithin your applic ation, and then select HP ePr int from the installed printers list.
Print from the USB port This product fe atures easy-access USB printing, so yo u can quickly print f iles with out sending th em from a compu ter. The prod uct ac cepts stand ard USB flas h driv es in t he US B port on the fro nt of t he pr oduct. You c an print the following types of files: ● .
42 Chapter 4 Print ENWW.
5C o p y ● Make a co py ● Copy on both sides (du plex) ● Optimize copy qua lity for text or pic tures For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region .
Make a copy 1. Place the document face-down on the scanner glass, or place it face-up in the doc ument feed er and adjust the paper guides to fit the size of the document . 2. From the Home screen on the product control panel, touc h the Copy button .
4. Enter the numb er of copie s, and then touch th e OK button. 5. Touch the Start button. ENWW Make a co py 45.
Copy on both side s (duplex) Copy on bo th sides aut omatically 1. Load the origi nal doc uments face -up in the documen t feeder with the top of the page leading. Adjust the paper guides to fit th e size of the d ocument. 2. Fr om the Home sc reen on the p roduct co ntrol panel, touch the Copy bu tton.
Optimize copy quality for text or pictures Optimize the copy jo b for the type of image being copied: text, graphic s, or photos. 1. Fr om the Home sc reen on the p roduct co ntrol panel, touch the Copy bu tton. 2. T ouch the More Opt ions button, and then touch th e Optimize Text/Picture button.
48 Chapter 5 Copy ENWW.
6 Scan/send ● Set up Scan to Ema il ● Set up Save to Network Folder ● Set up Save to U SB ● Set up Save to Sha rePoint® (flow models onl y) ● Create a Quick Set ● Send a scanned document .
Set up Scan to Emai l The product ca n scan a file and send it to one or more e mail ad dresses. U se the followin g infor mation to set up the Scan to Email feature.
10. On the Outgo ing E-ma il Ser vers ( SMTP) dialog, do one of the following: ● Select I kno w my S MTP se rve r addr ess o r host name , enter the inform atio n, and then cli ck Next .
b. Open a Web b rowser, and in the address line, type the IP a ddress or host name exactly as it displays on the product control pan el. Press the Ente r key on the comput er key board . The EWS opens. 2. Clic k the Scan/Dig ital S end tab. 3. I n the le ft navi gatio n pane, clic k the Addres s Book link.
2. Touch the Address B ook button that is next to the To: field to open the Address Book screen. 3. Touch the Add button that is in the lower left corner o f the screen .
4. In the Name field, enter the name of the contact. 5. From the menu list, select the E-mail A ddress option, and then enter the contact's email address.
Use the following type of encrypted connection: TLS 7. Clic k OK . 8. On the Account Settings s creen, cli ck Next . 9. On the Change Email Acc ount screen , click Finish to complete the setup.
Set up Save to Network Folder Use the follo wing informat ion to configur e a Save to Networ k Fo lde r qu ick s et. ● Use the Save to Network Folder Quick Se t Wizard ● Set up Save to Network Fol.
8. On the Notifica tion Se tting s dialog, select the scan status notification pref erence. Click Next . 9. On the Fi le Se ttings dialog, select the file settings to use. Click Next . 10. Review th e Summary dialog and clic k Fini sh . 11. On the Save to N etwork Folder Setup dia log, click Apply to save the quick set.
Custom Sub folder : This opti on automatically c reates a subfolder for a s can in the d estination folder. Select a format for the subfolde r name from the list. Re stri ct su bfol der ac ce ss to us er : Select this option to rest rict subfol der access to the use r who creates the scan job.
Send only to folders with read and write access Select this option for folders configured for read and write access. Th is option also supports folder access verification, job notifications, and inclusion of user in a subfolder n ame.
Set up Save to USB 1. Open the HP Embedded Web Server (EW S): a. From the Home sc reen on the produc t cont rol pa nel, touc h th e Netwo rk button to display the IP address or host name. b. Open a Web b rowser, and in the address line, type the IP a ddress or host name exactly as it displays on the product control pan el.
Set up Save to SharePoi nt® (flow models only) NOTE: Before you c an comple te this proce dure, the de stination fold er to which you want to save sc anned files must exist on the SharePoi nt® site, and you must have write acce ss to the destinati on folder.
c. In the Auth enticatio n Setting s field, select w hether users must sign in with their credentials a t the control panel to access this Sha rePoint® fold er, or if the login c redentials sh ould always be the same as when you navigated to the folder.
Crea te a Quic k Set Use the Quick Sets feature to qu ickly access preset job options. T he produ ct administ rator can use the HP Embed ded Web Server to create Qui ck Sets, whic h are then av ailable i n the Quick Sets menu from the contr ol-pa nel Home s creen.
● If you selecte d E-mail , the follow ing dialogs ap pear: Address and Message Fi eld Control , Signing and Encryption ● If you selecte d Fax , the followin g dialog ap pears: Select F ax Rec ipi.
Send a scanned document to one or more email addresses ● Send em ail by ente ring email addresse s manually ● Send em ail by using the address book Send email by entering email address es manually 1.
4. Enter the email a ddress. To send to multip le addresses, sepa rate the addresses with a semicolon, or touch the Enter button on the touchscr een keyboa rd after you typ e each address. 5. Complete the CC: , Subject: , and File Name: fi elds by touching the field and using the touchscreen keyboard to ente r information.
8. Touch the Start button to send. NOTE: The pr oduct might p rompt you to a dd the email address to the addres s book. NOTE: You can preview th e image at a ny time by touchi ng the Preview button in the upper-rig ht corner of th e screen. For more info rmation about this feature , touch the Help button on the prev iew scre en.
3. Touch the Address B ook button that is next to the To: field to open the Address Book screen. 4. From the drop-down list, select the addres s book view that y ou want to use.
5. Sele ct a name from the l ist of con tacts, and then touch the right arrow button to add the name to the recip ients list. Repea t this step for each rec ipient, and then touch the OK button. 6. Touch the Start button to send. NOTE: You can preview th e image at a ny time by touchi ng the Preview button in the upper-rig ht corner of th e screen.
Send a scanned doc ument to a network folder The produc t can scan a file and save it in a fold er on the netw ork. The following op erating systems suppo rt this feature: ● Windows Serve r 2003, 64-bit ● Windows Serve r 2008, 64-bit ● Windows XP, 6 4-bit ● Windows Vista, 64-b it ● Windows 7, 64 -bit ● Novell v5.
3. To use one of the preset job s ettings, select one of the items in the Quick Sets li st. 4. To set up a new job, touch the File Name text field to open a keyboard, and then type the name for the f ile. Touch th e OK button. 5. If ne cess ary, touc h the Fi le Type drop-down menu to select a differe nt output file format.
6. Touch the Add button that is below the Folde r Path field to open a keyboard, and then type the path to the network folder. Use this format for the path: path path Touch the OK button . 7. To configure settings fo r the doc ument, touc h the More Optio ns button.
Use H P Fl ow CM solut i on (flow models only) HP Flow CM Prof essional is an easy-to-use, cloud- based solution designed to help businesses securely store and access inf ormation for better c ollaboration.
74 Chapter 6 Scan/ send ENWW.
7F a x ● Set up fax ● Cha nge fa x conf ig urati ons ● Send a f ax For more information: In the US, go to www.hp .com/ support/ojcol orMFPX585 . Outs ide th e US, go t o www.h p.com/ support . Select your coun try/region . Click Troub leshooting .
Set up fax The steps to set up the fa x function on the product va ry depend ing on wh ether you ar e initially settin g up the product hard ware or if the har dware is already set up. NOTE: The settin gs confi gured using the Fa x Setup Wizar d on the contro l panel over ride any settings m ade in the H P Embe dded W eb Ser ver.
Chan ge fax configurations NOTE: The settin gs confi gured using the Fa x Setup Wizar d on the contro l panel over ride any settings m ade in the H P Embe dded W eb Ser ver. ● Fax dialing settings ● General fax se nd settings ● Fax rece ive settings Fax dialing settings 1.
Menu item Description Redi al On No Answ er The Redial On N o Answer settin g selects the num ber of times the fax a ccessory red ials if the number dialed does not answer. The number of re tries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the countr y/region sett ing.
Menu item Description Error C orrection Mode Normally, the fax accessory monitors the sign als on the telephone line wh ile it is sending or receiv ing a fax.
Menu item Description Rin g Int erva l Touch the box beneath the Ring In terval heading to open the keypad. Enter a v alue for the ring interval on the keypad, an d then touch the OK button. The default settin g for ring int erval is 600 ms. Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad.
Send a f ax 1. Place the document face-down on the scanner glass, or place it face-up in the doc ument feed er and adjust the paper guides to fit the size of the document . 2. From the Home screen on the product control panel, touc h the Fa x button. You might be prompted to type a use r name and password.
5. Enter a phone number, and then touch the OK button. 6. Touch the Start button to send the fax. NOTE: You can preview th e image at a ny time by touchi ng the Preview button in the upper-rig ht corner of th e screen. For more info rmation about this feature , touch the Help button on the prev iew scre en.
8 Manage the product ● Configure IP network settings ● HP Em bedded Web Server ● HP Utility for Ma c OS X ● HP W eb Jeta dmin ● Economy settings ● Product security features ● Software a nd firmw are upda tes For more information: In the US, go to www.
Configu re IP networ k se ttings ● Printer sharing disc laimer ● View or chan ge network settings ● Rename th e product on a networ k ● Manua lly con figu re IPv4 TCP/ IP para meter s from the.
3. On the Device Infor matio n page, the default product name is in the Device N ame field . You ca n change this name to uniquely ide ntify this produ ct. NOTE: Completing the other fields on this page is op tional. 4. Cl ic k th e Apply button to save the changes.
3. To conf igure t he a ddress , touc h the Addres s button and then touch the field to open a keypad. 4. Use the keyp ad to enter th e addres s, and then touch the OK button.
HP Embe dded W eb Server ● How to acce ss the HP Embedd ed Web Server (EWS) ● HP Em bedd ed Web S erve r fea tures Use the HP E mbedded We b Server to manage printin g function s from a compu ter instea d of the product co ntro l pan el.
● Scan/Digital Send tab (MFP mod els only) ● Fax tab (MFP mode ls only) ● Troubl eshooting tab ● Security tab ● HP Web S ervice s tab ● Networking tab ● Other Links list Infor mation ta .
Tabl e 8-2 HP Embedde d Web Ser ver Genera l tab (c ontinue d) Menu Description Control Panel A dministration Menu Shows th e menu structure of the Administration menu on the control panel.
Tabl e 8-3 HP Embedde d Web Serve r Copy/Prin t tab (cont inued) Menu Description Copy Settings (MFP models only) Configure the default options for copy jobs.
Tabl e 8-4 HP Embedde d Web Ser ver Scan/Di gital Sen d tab (cont inued) Menu Description OXPd: Workf low Use third-party workflow tools. Digital Se nding Software Setup Configure set tings related to using optional Digital Sending software.
Security tab Tabl e 8-7 HP Embedde d Web Ser ver Secu rity tab Menu Description General S ecurity Settin gs for gene ral sec uri ty, including the f ollowing: ● Configu re an a dminis trator pa ssword to res trict a ccess to certa in featur es on t he product.
Tabl e 8-9 HP Embedde d Web Ser ver Networ king tab (continued) Menu Description Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print serv er mode l. Other Settings Configure general printing protocols and se rvices supported by the print server.
Other Links list NOTE: Configure w hich links displ ay in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links. Table 8- 10 HP Embedde d Web S erver O ther Link s list Menu Description Product Support Connect to the support site for the product to searc h for help on various topics.
HP Utility for Mac O S X Use th e HP Utili ty fo r Mac O S X to chec k prod uct s tat us or to v iew or change product settings f rom your compu ter. You ca n use th e HP U tilit y whe n the produ ct is con necte d wit h a US B cabl e or is conne cted to a TC P/IP -base d network.
Menu Item Desc ription Update Firmwar e Tr ansfers a firmware update file t o the product. NOTE: This option i s available only after you open the View menu and sele ct th e Show Advanced Options item. Command s Sends s pecial chara cters or p rint comman ds to th e product a fter the pr int job.
HP Web Jetadmin HP Web Jetad min is an award-winning, in dustry-leading to ol for efficiently man aging a wide vari ety of networked HP products, in cludi ng printers, m ultifunc tion products, a nd digita l senders.
Econ omy set tings ● Optimize spee d or ener gy usage ● Set Sleep mode ● Set the Sleep Schedule Optimize speed or energy usage The product has f our incremental settings to op timize for speed or energy usa ge. 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Administration button.
● Date Format ● Time Format 4. Touch the Save button. 5. Open the Date/ Time menu an d configur e the fol lowing setting s: ● Date/Time ● Time Zone If you are in an a rea that use s daylight savings time , select the Adjust for Daylight Sa vings box.
Product se curity features ● Security state ments ● IP Sec urity ● Sign in to the product ● Assign a system password ● Encryption support: H P High Performance Secure H ard Disks ● Lock th.
b. Open a Web b rowser, and in the address line, type the IP a ddress or host name exactly as it displays on the product control pan el. Press the Ente r key on the comput er key board . The EWS opens. 2. Cl ic k th e Security tab. 3. Open the General Security menu.
Software and firmware updates HP re gularl y update s featur es tha t are av ailab le in the product firmware. To take advantage of the most current f eatures , update th e produc t firmwa re. Downl oad the most r ecent firmware update f ile from the Web: In the US, go to www.
9 Solve general problems ● Restore factory-set defaults ● Control pa nel help syste m ● A “Cartridge is low” or “Ca rtridge is very lo w ” message displays on the product c ontrol panel .
Restore factory-set defaults 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Administration button. 2. Open the f ollowing m enus: ● General Settings ● Restore Fa ctory Settings 3. A verification message advise s that completing the re set function might result in loss of data.
Control panel help system The produc t has a buil t-in Help system that expla ins how to use e ach scre en. To ope n the Help s ystem, touc h the Help button in the upper-righ t corner of the screen. For some screens, the He lp opens to a global menu w here you can se arch for specifi c topics.
A “C artrid ge i s low” or “C artr idge i s ver y low ” mess age di splay s on the produc t cont rol pan el Cartridge is low : The p roduct indicates when an ink cartridge level is l ow. Actual ink cartridge lif e remaining may vary. Co nsider havin g a repla cement av ailable to install when print quali ty is no lon ger acce ptable.
Order supplies Order supplies and paper www.hp.com / go/suresupply Order through s ervice or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a s upported Web brows er on your com puter, enter the product IP address or hos t name in the address/U RL field.
Product doe s not pick up paper or misfeed s ● The produ ct does not pick up p aper ● The produ ct picks up multip le sheets of pa per ● The docume nt feeder jams, s kews, or picks up multiple shee ts of paper The product does not pick up paper If the product does not pick up paper from the tray, try these solutions.
● The pa per guides m ust be touc hing the sid es of the paper stac k to work correctl y. Make sure that the paper stack is st raight a nd the guid es are against the pap er stack . ● The docume nt feeder i nput tray or outp ut bin might conta in more than the m aximum number of pages.
Clear jams Auto-na vigation f or clearing j ams The auto-navigation feature assists you in clearing ja ms by providing step-b y-step instructions on the control panel. W hen you co mplete a s tep, the product di sp lays instruc tions fo r the next ste p until you have completed all steps i n the procedure.
Clear jams in t he output bin 1. Look for jam med paper in the output bin area. c aps l ock sh ift A S D F G H J K L Z X C V B N M @ alt al t s hift e nter , . ? / : ; “ ‘ 2. Remove any visible media . NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.
Clear jams in Tr ay 1 (multipu rpose tray) 1. If the j ammed sheet i s visible a nd easi ly accessible in Tray 1, pu ll it from T ray 1. NOTE: If the sheet tears, make sure that all of the f ragments are r emoved before you resume printing.
4. If the pa per is stil l not vi sible or ac cessib le, remove the in k collecti on unit by pul ling it out with both hands. Set the unit as ide, upright, on a piece of pape r to prevent ink spills.
7. Reinstall the ink collection unit. 8. Close the left d oor. 114 Chapter 9 Solve general problems ENWW.
Clear jams in t he left door 1. Open th e left door . 2. Gently remove any visible paper f rom the rollers and de live ry area . NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. D o not use sha rp object s to remove fragm ents.
Clear jams in the ink collection unit area 1. Open th e left door . 2. If you c an see the tra iling ed ge of the sh eet, remove the sheet from the product. 3. If the pa per is no t visibl e or access ible, re move the ink collection unit by p ulling it out with both hands.
4. Lower th e plat en by press ing down on the g reen tab. This will cause the pr oduct to try to feed the sheet through the print zone. You might n eed to gently p ull on the sheet i f it does not fe ed. Remove the sheet. 5. Lift the green tab t o place th e platen ba ck into its operating position.
6. Reinstall the ink collection unit. 7. Close the left d oor. 118 Chapter 9 Solve general problems ENWW.
Clear jams in Tr ay 2 1. Open Tray 2 by p ulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides.
Clear jams in opt ional Tray 3 1. Open Tray 3. 3 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3 120 Chapter 9 Solve general problems ENWW.
3. If the jam ca nnot be clea red at the tra y, try clear ing the ja m from the lower lef t door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides.
Clear jams in the document feeder 1. Lift the latch to release the document-fee der cover. 2. Open the d ocum ent-f eed er co ver . 122 Chapter 9 Solve general problems ENWW.
3. Lift the ja m-access door , and remove any jammed pap er. If necessary, rotate the green wheel at the fr ont of the documen t feeder to remove jamme d paper. 4. Press on the door ne xt to the document-feed er rollers to make su re it is clos ed completely.
5. Flow models only: Li ft th e doc ument feed er input tray. 6. Flow models only: Squ eeze inward on the two slots at each end of th e e-Duplex asse mbly.
8. Flow models only: Remove any jammed paper. 9. Flow models only: Rein stall the e-Duple x assembly by sliding it in un til it locks into plac e. 10. Flow models only: Lowe r the do cument-fee der input tray.
11. Close the do cument- feeder co ver. NOTE: To avoid jams, ma ke sure the guides in th e docume nt feeder input tray are adjusted tightly against the document.
Improve prin t quality If th e pro duct i s havi ng p rint -qua li ty problems, try the following solutio ns in th e order presented to resolve the issu e.
Check the paper type setting (Mac OS X) 1. Cl ic k th e File menu, and then cl ick the Pri nt option. 2. In t he Pri nter menu, se lect th e produ ct. 3. By default, the print driv er di splays the Copies & Pages menu. Open the menus drop-down list, and then click the Fini shing menu.
● Specks of ink a re on the printed pages. ● Repeated marks occur on the printed pages. Use the fo llowi ng proced ure to pri nt a clean ing page. 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Device Maintenan ce button.
2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner.
2. Examine the metal c onnecto r of th e ink cartridge. CAUTION: Do not touch the metal connector on the edge of the ca rtridge. Fin gerpri nts on the metal conn ector ca n cause print-q ualit y proble ms. C 98 0 3. If you see any scratch es, or othe r damage on the metal con nector, repl ace the ink cartri dge.
● Place the product on a sturdy, level s urface. ● Remove anything that is blocking the vents on the product. Th e product r equires good air flow on all sides, in cluding the top. ● Protect the produ ct from airborne de bris, dust, st eam, grea se, or othe r elements tha t can leav e resid ue inside the produ ct.
Adjust color settings (Windows) Follo w these ste ps if colors o n the printed page to not ma tch colors on the computer s creen, or if the colors on the printed page are not satisfactory. Change the color theme 1. From the software program, sele ct the Print option .
6. Cl ic k th e Prin t in Graysc ale option to print a color document in bl ack and shades of gray. Use this option to print co lor documents for photocopyi ng or fax ing. 7. Cl ic k th e OK button to close the D ocu men t Pr oper ti es di alog box. In the Prin t dial og b ox, cli ck th e OK button to print the job.
Improve copy image quality If the p roduct is havi ng copy quali ty probl ems, try the following sol utions in th e order pre sented to r esolve the issu e.
2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner.
3. Touch the Next button to start the calibration proc ess. Foll ow the on-screen prompts. 4. Wait while the product calibrat es, and then try copying agai n. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, c urled paper, scattered dots of toner, loose toner, or areas where ton er has dropped ou t.
NOTE: These settings are temporary. After you have finish ed the job , the product returns to the default settings. Edge- to-edge co pying Use this fea ture to avoid sh adows that can appear along the e dges of copi es when the original docume nt is printed close to the edges.
2. Open the do cument-feed er cover . 3. Remove any visibl e lint or dust from each of the feed rollers and the separation pad using compres sed ai r or a clean lint-free cloth moistened with warm water. NOTE: Lift up th e roller assembl y so you can clean th e second rol ler.
Improve scan i mage quality ● Chec k the sca nner g lass for dirt an d smud ges ● Check the scan/ send settings from the product control panel ● Clea n the pic kup roller s and se paration pad in the d ocument feeder Try these fe w simple steps first: ● Use the fla tbed sca nner rath er than the document fe eder.
2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner.
3. Select the category of scan and send settings th at you want to c onfigure. 4. Open the Default Job Options menu. 5. Touch the Re solution button. 6. Select one of the pred efined o ptions. Tou ch the Save bu tton. 7. Touch the Start button. Check the color settings Follow these steps to adju st the color setting: 1.
● Save to USB ● Scan to SharePoint® 2. Touch the More Opt ions button, and then touch th e Optimize Text/Picture button. 3. Select one of the pred efined o ptions, or touch the Manually ad just butt on, an d th en ad just the slider in the Optimize For ar ea.
2. Open the do cument-feed er cover . 3. Remove any visibl e lint or dust from each of the feed rollers and the separation pad using compres sed ai r or a clean lint-free cloth moistened with warm water. NOTE: Lift up th e roller assembl y so you can clean th e second rol ler.
Improve fax im age quality ● Chec k the sca nner g lass for dirt an d smud ges ● Check the send-fax resolution s ettings ● Chec k th e im age-a dju stmen t se tting s ● Optimize fax quality fo.
2. Open the s canner lid. 3. Clean the scanner gl ass, the document fee der strips , and the wh ite plas tic backin g with a soft cloth or sponge that has be en moistened wi th nonab rasive gl ass clea ner.
4. Select one of the pred efined o ptions. Tou ch the Save bu tton. 5. Touch the Start button. Check the im age-adju stment setti ngs Adjust these additional settings to improve send-fax quality 1. From the Home sc reen on the p roduct co ntrol panel, s croll to and touch the Administration button.
Send to a different fax machi ne Try sendi ng the fax to a differe nt fax mac hine. If t he fax quality is b etter, the problem is related to the initial recipi ent's fax machine setting s or s upplies status . Clean the pickup ro llers and sepa ra tion pad in the document feed er 1.
3. Remove any visibl e lint or dust from each of the feed rollers and the separation pad using compres sed ai r or a clean lint-free cloth moistened with warm water. NOTE: Lift up th e roller assembl y so you can clean th e second rol ler. 4. Close the docu ment-feeder co ver.
Solve wired net work problems Check the fol lowing it ems to verify that the product is communicating wi th the network. B efore beg inning, print a co nfiguration p age from th e product c ontrol panel a nd locate the product IP address that is liste d on this page.
a. Open a comma nd-line pr ompt on yo ur computer . For Window s, click St art , click Run , type cmd , and then press Ente r . b. Type ping followed b y the IP address for you r product. For Mac OS X, open the Networ k Utility, and the n supply the IP address i n the correc t field in the Ping pan e.
Solve fax problems ● Checklist for solving fax problems ● Gene ral fa x pr obl ems Checklist for solving f ax prob lems Use the fo llowing checklist to hel p identify th e cause of any fax-related.
Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a c ommunication error. Ensure th at a call- waiti ng feat ure is not ac tive on the fax telephone line.
General fax problems The follow ing are so me common fa x proble ms. The fax failed to send JBIG is enable d, and the re ceivin g fax machin e does not ha ve JBIG capabil ity. Turn off the JBIG setting. An Out of Memory status message displays on the product control panel The product storage disk is full.
A one-page fax prints as two pages The fax hea der is be ing append ed to the top of the fax, pushing te xt to a second page. To print a one page fax on one page, set the overla y header to overlay mode, or adjust the fit-to-page setting. A documen t stops in the do cument feeder i n the mid dle of faxi ng A jam i s in the docume nt fe eder .
156 Chapter 9 Solve general problems ENWW.
Index A accessories ordering 22 address books, email recip ien t lists 67 recip ien t lists , crea ting 51 AirPrint 40 B bin, output jams, clearing 111 bins, output loc atin g 5 Bonjo ur identifying 8.
require d settings 76, 77 setu p wiza rd 76, 77 fax po rt loc atin g 8 fax settings HP Em bedded Web Server 91 feedin g problems 154 file up load, Mac 95 firmwa re upd ate, Ma c 96 folde rs sending to.
model number loc atin g 7 multi ple pages per she et pri nting (Mac ) 33 printing (Windows) 31 N Near F ield Com munication printi ng 38 Netscape Navigator, versions supported HP e mbedd ed Web Serv e.
Sleep button loc atin g 9 small margins 138 smears clean ing 129 software HP Utility 95 special pa per printing (Windows) 32 speed, optimizin g 98 Start button loc atin g 9 status HP Utility, M ac 95 .
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© 2014 Hewlett -Pack ard Devel opment Company , L.P. www.hp.com *B5L04-90904* *B5L04-90904* B5L04-90904.
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