Benutzeranleitung / Produktwartung tc2100 des Produzenten HP (Hewlett-Packard)
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Online Version 1.0 Printed August 2001 HP Tow er Server tc2100 Service Manual.
ii Notice The inf ormation con tained in this docum ent is subj ect to c hange w ithout notice. Hewlett-Packard makes no warranty of a ny kind with regard to this material, including, bu t not limited to, the implied warra nties of merchan tability and fitness for a particular pu rpose .
iii Contents 1 Specifications ................................................................................................................. ........................ 7 Technic al Specif ications .....................................................
Contents iv HP DiagT ools Cap abilities ...................................................................................................... ............ 37 About Error Mess ages ......................................................................
Contents Removing the Upper Beze l ....................................................................................................... .......... 72 Replacin g the Upper Bezel .......................................................................
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7 1 Specific ations Technical Specifications The specifications listed below for HP Tower Server tc2100 m ay vary if you install a mass storag e device in your server that has more stringent environmental limits. Ensure the operating environment for your serv er is suitable for all of th e mass storage devices being used.
Chapter 1 Specifications 8 Hardwar e Specificat ions Specification Characteristi cs Processors This HP Serv er supports Intel Cele ron or Intel Pentium III proces sors (sy stem board automatically det.
Chapter 1 Specifications 9 Syst em Board Lay out DIM M Sl ot s FDD IDE-2 IDE-1 Front Pan el Disp lay Head er CMO S Clear Jumper Ba ttery Connector Chassis Fan Video (L) Com 1 (L ) Com 2 Parallel (U) M.
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11 2 Controls, Ports, and Indicators Front Panel Control and Indicator s The HP Tower Serv er tc2100’s controls , indicators, and user-serviceable in ternal components are shown in the following illustrations.
Chapter 2 Controls, Port s, and Ind icators 12 LAN A ctivit y LED Flickering green LED during any embedded LA N activity . Off when t here is no embedded LA N activity .
Chapter 2 Controls, Port s, and Ind icators 13 Rear P anel Ports and Features The following text and illustra tio n describe the ports, switches, and u nique features on the Server 's rear panel.
Chapter 2 Controls, Port s, and Ind icators 14 • The LAN port i s included as an embedded con troller based o n Inte l's 82559 10/100 Bas eT Fas t Ethernet Controller. It has a RJ-45 LAN connector on th e rear panel. The LED on the front pan el is used to indicate LAN activity.
Chapter 2 Controls, Port s, and Ind icators 15 NOTE The power supply will continue to p r o vide standby current to the Server until the power cable is disconn ected from the rear panel. Multiple-Se rver Configuration s The HP Server temporarily draws a large "inrush curren t," when first connected to an AC pow er source.
Chapter 2 Controls, Port s, and Ind icators 16 CA UTIO N If th e power button ov erride is used; there is a strong possibility of corrupt ed or lost data.
17 3 Connector Pinou ts Unless otherwise noted, the follow ing features apply to all models. Som e features are factory installed; others are optional.
Chapter 3 Connector Pinouts 18 Parallel Port Conn ector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Parallel Connector Parallel Port Connector (fem ale) Pinouts Pin Number Signal.
Chapter 3 Connector Pinouts 19 USB Connector 1 1 2 2 3 3 4 4 USB Connector Universal Serial Bus Conne ctor Pinouts Pin Number Signal Description 1 VBUS 2 D+ 3 D- 4 GND NOTE Use of the US B port is su pported for prin ters, scann ers, and extern al modems.
Chapter 3 Connector Pinouts 20 68-Pin L VD SCSI Po rt Connector (Low Vo ltage Diff erential) Pin 1 Pin 68 L VD SCSI Connecto r (Male) 68-Pin SCSI Port Connector Shown a s pin matching Pin Number Signa.
Chapter 3 Connector Pinouts 21 50-Pin Narro w SCSI Port Conne ctor – A ccessory Board Positi on 25 Positio n 1 Po sition 26 Positio n 50 SCSI Port Connector 50-Pin Narrow SCSI Port Connector Pinouts.
Chapter 3 Connector Pinouts 22 Pin Number Signal Description 3 Groun d 4 Pow er (+5 V dc) 5 Clock signal 6-8 Not used.
23 4 Maintenance Guidelines Introduction This chapte r provides the H P To wer Server t c2100’s main tenance guidelines wh en removing or replaci ng the mass storag e devices, DIMM memory, access ory boards, and processors .
Chapter 4 Maintenance Guidelines 24 o Use only HP Ultra-160 SC SI LVD (1-inch) l ow profil e 3.5-inch hard di sk driv es for the rem ovable hard disk driv e cage.
Chapter 4 Maintenance Guidelines 25 IDE M ass Storage D evice s This section prov ides the configuration of the IDE mass storage devi ces, if you have selected an IDE version of th e HP Server tc2100. IDE Controller Configuration The embedded IDE con troller is availa ble for both models (IDE or SCSI) of the HP Serv er.
Chapter 4 Maintenance Guidelines 26 • 1 external 68- pin connector – This extern al SCSI connector is only used for external SCSI devices and requires no addition al internal cabling or switch settings . This connector supports up to 15 devices connected to it externally .
Chapter 4 Maintenance Guidelines 27 SCSI Mass St orage Additions The table below lists the number an d ty pes of mass storag e devices in or m ay added int o the SCSI model of the HP Server.
Chapter 4 Maintenance Guidelines 28 http://www.hp.com/go/Server • HP Customer Service The video m emory is limi ted to 4 MB on the sys tem board and can not be upgraded. Accessory Board Guidelines The sys tem board in t he HP Server t c2100 provi des up to f ive 32- bit PCI sl ots (P1 throu gh P5).
Chapter 4 Maintenance Guidelines 29 • Ensure the front ridg e on the bottom of the heatsink fits into the groove between th e processor socket and process or and both ridg es shoul d straddle th e processor. The bottom of each heatsink has tw o ridges, which are used to alig n the heatsink with th e processor.
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31 5 Error Messages Introduction This chapt er describes th e beep codes and th e POST error co des that may occur during th e boot process or normal operat ion of the HP Tow er Server tc2100.
Chapter 5 Error Messages 32 Error Code Description (Extended Errors) Problem/Solution 0200 Fixed D isk Failu re POST has detect ed the specif ied hard disk drive is n ot respondin g, but is configured in the Setup Ut ility. To correct this: 1. If the specified hard dis k has just been removed, press <F2> to automatically validate the change.
Chapter 5 Error Messages 33 0251 Syst em CMOS checksum bad – (Default conf iguration used) The BIOS configuration has been lost, cleared, corrupted, or has not been initialized. When the HP Server rem ains unplugged for a long period of time, the battery will discharge and not provide en ough current to keep th e CMOS memory powered.
Chapter 5 Error Messages 34 0280 Previous boot incomple te The HP Serv er configu ration has been cleared or has n ot been initialized and the Default confi guratio n has been used instead.
Chapter 5 Error Messages 35 0231 Shadow Ram Failed (at offs et) POST has detected an incorre ctly installed DIMM or the failure of one or more DIMMs. To correct this: 1. If additional memory was just installed in y our Server, please verify the installation co nfor ms to the description in the Installation Guide.
Chapter 5 Error Messages 36 Code Description (System Monitor Errors) Problem/Solution 0A01 Em ergency shutdow n occurred (system initiated) The Server h as performed an emergency shu tdown to prevent damage to system board.
37 6 Diagno stics Diagnostic Tests When the S erver boots, a s eries of tes ts are displaye d on the screen. The n umber of tes ts displayed depen ds on the conf iguration of the Server. The following are the ty pes of errors a user might g et with the HP Server.
Chapter 6 Diagnostics 38 The HP DiagTools Utility is run from the Startup CD-ROM, which is a bootable CD- ROM when inserted into th e CD-ROM drive and the S erver is rebooted. A basic suit e of tools checks key Server compon ents, and a menu of advanced tests is av ailable for in-depth testing.
Chapter 6 Diagnostics 39 • No access to operating system error logs, sin ce the OS is not operating at the same time as the diagn ostic tools • Limited ability to test onl y a si ngle co mpo nent .
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41 7 Maintenan ce and Trouble shooting Preventive Maintenance Procedures Refer t o the following t able for preventiv e maintenance procedures used for the H P T ower Server tc 2100.
Chapter 7 Maintenance and Troubleshoot ing 42 • Remove all options added since the Server wa s received and then add one option, and on ly one option, at a time. NOTE If the Server has a large amount of me mory installed , it may take 30 seconds for the first screen to d ispla y.
Chapter 7 Maintenance and Troubleshoot ing 43 Refer to “Processor Problems” later in the chapter. Server P owers On, but Fails PO ST Do one of the following: • If the S erver fails POST and an error m essage appears, ref er to Chapter 5, "Error Mes sages.
Chapter 7 Maintenance and Troubleshoot ing 44 BIOS Reset If you need to res et your BIOS settings to the factory def aults (the HP recommended values) due to poss ible corruptions, perf orm the following steps. The def ault values have been selected to optimize the HP Server’s perform ance.
Chapter 7 Maintenance and Troubleshoot ing 45 1. Turn off power to the Server and rem ove the left side cov er. 2. Move the jumper fro m its “Nor mal” position (Pins 1 & 2) on the system board to the “Clear CMOS” position (Pins 2 & 3) and leave it there for five seconds as s hown in the figures belo w.
Chapter 7 Maintenance and Troubleshoot ing 46 1. Verify the power is good and av ailable. 2. Ensure the Server is turned on (the power-on ligh t should be green an d the fans sh ould be on). 3. T urn th e Server off and un plug the power cord. a. Wait 30 seconds an d plug the power cord back in.
Chapter 7 Maintenance and Troubleshoot ing 47 NOTE The POST error m essages m ay reflect which m odules are defect ive and shou ld be replaced. 2. Review t he Troubles hooting C hecklist bef ore you continu e. 3. P o wer the Server off and on (ins tead of using Ctrl-A lt-Del).
Chapter 7 Maintenance and Troubleshoot ing 48 Typically, all fans run when power is turned on and all fans are off wh en the power is turned off . 5. W ith the power supply conn ected to the system board, ch eck the power supply' s voltages. 6. If voltages are not present: a.
Chapter 7 Maintenance and Troubleshoot ing 49 a. Unplug the power cord and w ait 30 seconds . b. Plug in th e power cord and turn on the Server. c. Wait a full 2 minutes. d. V erif y the m oni tor s ta rts di splay ing norm a lly. 10. Check the monitor display to see if the system memory count tak es place correctly: a.
Chapter 7 Maintenance and Troubleshoot ing 50 17. If the cus tomer has instal led a video board in stead of u sing the em bedded video, ens ure all jum pers and swit ches are set properly on the in stalled vi deo board. Refer t o the user manual provided with the video board.
Chapter 7 Maintenance and Troubleshoot ing 51 Symptom: • The configu ration informat ion is frequently lost and t he battery is g ood. If th e battery is g ood and you cann ot save system configuration, do th e followi ng 1. Rev iew the Troubleshoot ing Checkl ist before y ou continue.
Chapter 7 Maintenance and Troubleshoot ing 52 Keyboard and Mouse Problems Symptoms: • The keybo ard does no t work • A character is n ot displayed when a key is pressed 1. Rev iew the Troubleshoot ing Checkl ist before y ou conti nue. 2. Ensure the keyboard is not locked.
Chapter 7 Maintenance and Troubleshoot ing 53 4. Select the Setup U tility (press [F2] during th e boot process a nd verify the Server's mass storage configuration is correct. a. If for som e reason you cannot run the Setup, y ou can clear CMOS and reconfigure th e Server.
Chapter 7 Maintenance and Troubleshoot ing 54 Symptom: • The CD-ROM drive is not working properly The CD-ROM drive prov ided with this HP Serv er (SCSI or IDE models) is IDE C D-ROM. If the CD-ROM drive does not work, do the follo wing: 1. Review the basic IDE installat io n guideline s to ensure a pr o p er configuration.
Chapter 7 Maintenance and Troubleshoot ing 55 Symptom: • The SCSI controller board does not work during installation Usually an incorrect conf iguration and n ot faulty hardw are causes mos t of the SCSI problem s encountered during installation. If the SCS I co ntroller does not work after installation, do the following : 1.
Chapter 7 Maintenance and Troubleshoot ing 56 For exam ple, in this Se rver with 1 SC SI controller an d 2 hard disk drives (on e with ID 0 and on e with ID 1), if a v alid device is found at device a.
Chapter 7 Maintenance and Troubleshoot ing 57 a. Remove the new board an d restart the Server. b. If this corrects th e problem, the board is eith er defective or it is trying to us e a system resource used by the SCS I controller board.
Chapter 7 Maintenance and Troubleshoot ing 58 9. Ensure no SCSI devi ce is set to SCSI address ID = 7. This address ID is th e reserved for the SCSI controller. 10. Verify all SCSI devices are low voltage differential (LVD) SCSI devices, and there are no single-en ded devices on the bus.
Chapter 7 Maintenance and Troubleshoot ing 59 c. If th e error goes away, add anot her DIMM and reboot ag ain. d. Continue this p r o cess until you have installed all DIMM s or you experience a failure.
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61 8 Parts and Illustrations Exploded View – Covers and Bezels 1 2 3 4 5 6 7 8.
Chapter 8 Parts and Illustrations 62 Exploded View – Mass Storage Devices 9 10 11 12 13 14 15 16 17 18 19 20.
Chapter 8 Parts and Illustrations 63 Exploded View – Chassis Fan, Pow er Supply, and S ystem Board Rear View 21 22 23 24 25 26.
Chapter 8 Parts and Illustrations 64 Exploded View – System Board Compo nents 27 28 29 30 31 32.
Chapter 8 Parts and Illustrations 65 Replaceable Parts List The items in this list an d the correspondin g item num bers in the res pective Exploded Vi ews apply to both models of the HP Server, except where noted. NOTE The part numbers listed below were available at the time of publication.
Chapter 8 Parts and Illustrations 66 Item No. Description Replacement Exchange 24 Slot Cove r La tch P4648- 63022 25 Chass is Fan (Therm al/BIOS speed cont rolled) P4648- 63007 26 Pow er Supply , 250 .
Chapter 8 Parts and Illustrations 67 Language Part Number Language Part Number Polish D4950-630 35 Swedis h D4950-630 12 Hung arian D4950- 63037 UK D4950-63013 Turkish D4950-63035 Czech D4950-630 36 G.
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69 9 Remov e/Repl ace Proc edures Introduction This chapter describes th e removal and replacement procedu res for the user se rviceable components in the HP Tow er Server tc2100.
Chapter 9 Remove/Replace Procedures 70 2. Power down the S erver and discon nect the powe r cord and any phone lines . 3. If necessary, unlock the left side cover, us ing the lock located on the rear of th e Server. The locking mechanism is at the rear, as s hown below.
Chapter 9 Remove/Replace Procedures 71 Removing the Left Sid e Cover 6. P lace the left side cover in a safe place for re- installation later. Replacing the Left Side Cov er To replace the left side cov er, follow these steps: 1. If you have been installing accessories or serv icing the Server, return the Server to its normal upright position.
Chapter 9 Remove/Replace Procedures 72 Hi nge T abs La tch Replacing the Left Side Cover A l ternate Cov ers The other covers (top o r right si de) used on th e Server are not essential when accessing com ponents in or on the Server.
Chapter 9 Remove/Replace Procedures 73 This action will s wing the upp er front bezel open on its hinge teeth. 6. S wing the upper bezel com pletel y open and remove it from the fron t of the Server.
Chapter 9 Remove/Replace Procedures 74 Hinge T eeth (4) Replacing the Upper Bezel Removing the Lo wer Bezel 1. If the Server is operat ing, power down the Server. Refer to Ch apter 2, “Controls, Ports, an d Indicators” for in structions. 2. Disconnect the power cord and any external cables connected to the Serv er.
Chapter 9 Remove/Replace Procedures 75 A B C Removing the L ower Bezel Replacing the Lo w er Beze l 1. If the Server is operat ing, power down the Server. Refer to Ch apter 2, “Controls, Ports, an d Indicators” for in structions. 2. Disconnect the power cord and any external cables connected to the Serv er.
Chapter 9 Remove/Replace Procedures 76 2. Disconnect the power cord and any external cables connected to the Serv er. If necessary, label each one to expedite re-assembly . 3. Remove the left sid e co ver. 4. Remove the upper bezel. 5. Re move the lower bezel.
Chapter 9 Remove/Replace Procedures 77 8. Restore power to th e Server and veri fy the status panel assem bl y is working properly . Mass Storage Devices Shel f 5 (2 nd Hard Dr i ve ) (Optional) Shelf.
Chapter 9 Remove/Replace Procedures 78 A C B Removing the F lexible Disk Drive (FD D) 7. Rotate the FDD mountin g as s embly off of the flexible disk d rive. 8. P lace the flexible dis k drive in an anti-static bag. Replacing the Fl exible Disk Drive 1.
Chapter 9 Remove/Replace Procedures 79 4. Remove the upper bezel. 5. At the rear of the CD-ROM, carefu lly disconnect the power and data cables. 6. Re mo ve the CD -ROM b y: a. Pressing in on both release tabs to release the CD-ROM tray assem bly. b. Pull the CD-ROM assembly out of the chassis.
Chapter 9 Remove/Replace Procedures 80 The IDE CD-ROM us es one connector on the cable from the IDE-2 con nector, leaving one connector for the optional third hard drive on the IDE model. 7. Replace the upper bezel. 8. Replace the left side cover. 9. Replace the external cables and pow er cord.
Chapter 9 Remove/Replace Procedures 81 2. Ma ke any se tti ngs re q uire d b y t he HP B ackup Ta pe D r ive do c umenta tio n. The SCSI backup tape drive should not be ter minated, but if it is remove the termination jumper. The defaul t SCSI address for HP Backu p Tape Drive is norm ally set to ID address = 3.
Chapter 9 Remove/Replace Procedures 82 B A A C Removing Hard Disk Drive (HDD) and Tray Replacing a Ha rd Disk Driv e (Tra y Mounted) This procedure is used to repl ace the third hard disk drive (HDD) mounted in the fourth shelf. The second and third drive tray s are identical, but the forth driv e tray is reserved for a hard drive (IDE or S CSI).
Chapter 9 Remove/Replace Procedures 83 7. Replace the left side cover. 8. Replace the external cables and pow er cord. 9. Power on the S erver as desc ribed in Chapter 2, “ Controls , Ports, and In dicators.
Chapter 9 Remove/Replace Procedures 84 Replacing a Hard Disk Driv e (Drive Cage Mounted) 1. If the drive cage is already removed f ro m the chassis, perform the following procedure starting at Step 3. 2. If it is necessary to remove the drive cag e from the chassis, perf orm steps 3 th rough 6 of the proceeding removal procedu re.
Chapter 9 Remove/Replace Procedures 85 For the SCSI model, us e the SCSI cable, which has 5 connectors and a term ination on the end of th e cable. Typically, th e SCSI cab le is alread y f olded, allowing you to use the available connectors on th e SCSI cable nearest the drive cage.
Chapter 9 Remove/Replace Procedures 86 System Boa rd DIMM Slot s 1 2 3 Removing DIM Ms from Sy stem Board Replac i ng DIMMs 1. Choose a DIMM slot for th e desired DIMM. DIMM sizes may be mixed on th e system board an d may be loaded i n any order (1 throug h 3).
Chapter 9 Remove/Replace Procedures 87 DIMM Slot Keys Notches Re t a in in g La tc h e s DIMM to Slot A lignment 5. Holding the DIMM at 90 degrees to the system bo ard , press the DIMM fully into the slot until the retaining latches close. If the latches do not close, the DIMM is not inserted correctly.
Chapter 9 Remove/Replace Procedures 88 WARNING T he power supply will continue to p rovide standby current to the HP Server until the power cord is dis connected from the AC power source. 4. Lay the Server on its side (com ponents sh owing). 5. Disconnect the cooli ng fan pow er cable from th e connector on th e system board.
Chapter 9 Remove/Replace Procedures 89 Pin -1 Marker ZIF Leve r Proc es sor Sock et Base Removing the Process or 3. Grasp the processor by its edges an d lift it ou t of the processor s ocket. 4. P lace the process or on a static-dissipating w ork surface or into an an ti-static bag.
Chapter 9 Remove/Replace Procedures 90 Pi n-1 Ma rke r ZIF Le ver Pr ocesso r Socke t Base Replacing the Heats ink-Cooling Fan Once th e processor is ins talled, the heatsi nk-cooling f an must be instal led on top of the processor.
Chapter 9 Remove/Replace Procedures 91 Me th od A a. Positio n the heatsink over the pro cesso r so cket and lower it squarely onto the processo r, as sho wn in the following illustratio n. There are two ridg es on the heatsink to help align th e heatsink to the processor.
Chapter 9 Remove/Replace Procedures 92 Hook Latch (hidden) Thumb Latch St e p B Ta b Ta b St e p A Pro cessor Sock et Base St e p C Replacing Heats ink-Cooling Fan on the Processor CA UTIO N Ensure y ou have made g ood contact with the processor t o avoid thermal overheating .
Chapter 9 Remove/Replace Procedures 93 Accessory Boards Removing A ccessory Bo ards To remove an accessory board, refer to th e following procedure. 1. If the Server is operat ing, power down the Server. Refer to Ch apter 2, “Controls, Ports, an d Indicators” for in structions.
Chapter 9 Remove/Replace Procedures 94 Slot Co ver La tch Latch Retainer A. B. C. Removing Slot cov er Latch 7. Lift the accessory board u p and away from the slot. 8. P lace the access ory board and any cables in an anti-static container. Replacing A ccessory Boards 1.
Chapter 9 Remove/Replace Procedures 95 Slot Co ver Removing the Slot Cov er Slot Cove r Ch assis Cross - Sect ion Vie w Inserting an A ccessory Board 7. Replace the slot cover latch to ensure the accessory board is held in place. 8. Replace the left side cover.
Chapter 9 Remove/Replace Procedures 96 Power Supply Removing the Power Supply The low voltage ON/OFF swit ch on the front panel controls the po wer supply and the voltage selector switch on the rear pan el adapts t he power su pply to th e input AC voltag e.
Chapter 9 Remove/Replace Procedures 97 6. If the power su pply is defective and t he replacement power supply does not h ave the mounting brack et, remove the m ounting bracket from the defective su pply before going to th e next procedure. Replacing the Po wer Supply 1.
Chapter 9 Remove/Replace Procedures 98 V iew R otate d 90 Degrees CCW Removing the Battery Replacing the Batt ery 1. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated co mpletel y. Ensure the retaining latch is in place, and h olds the battery firmly.
Chapter 9 Remove/Replace Procedures 99 2. Disconnect the power cord and any external cables connected to the Serv er. If necessary, label each one to expedite re-assembly .
Chapter 9 Remove/Replace Procedures 100 4. Repeat Step 3 for the three-remaining snap rivet housings and snap rivets. 5. Connect the chassis fan’s power con nector. 6. If necessary, replace any accessory boards rem oved to allo w clear access to the fan.
Chapter 9 Remove/Replace Procedures 101 Replacing the Sy stem Board 1. Remove the replacement system board and any cables from t he anti-static shipping container. 2. P lace the system board on an anti-static pad and set all jumper connections as recorded durin g the system board removal.
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103 Index accessory boards re moving, 9 5 replacing , 96 acetone, 43 ACPI Adva nc ed Co nfi gura t ion a nd P ower Ma nage me nt Interface, 11 AGP v ideo displ ay modes, 8 ammoni a, 43 anti-static wri.
Index 104 front side bus (FS B), 31, 91 front side bus speed, 31, 9 1 FSB Front S ide Bus s peed, 91 FSB speed, 31, 91 general information, 7, 11, 33 heatsink therm al patch, 31, 92 heatsink alignm en.
Index 105 processor Pin- 1 marker, 30, 91 processor heatsink -cooling fan, 60 heatsink -cooling fan, 93 problem s, 60 re moving, 8 9 replacing , 91 processor socket Pin- 1 marker, 30, 91 processors ov.
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