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HP Split 13 x2 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only..
© Copyright 20 13 Hewlett-Packard Development Company, L.P. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Important Notice about Cu stomer Self-Repair Parts CAUTION: Your computer includes part s that should o nly be accessed by an authorized service provi der. Accessing parts described in the ch apter titled, "Removal and replacem ent procedures for Authorized Servic e Provider only parts," can damage th e computer or void your warranty .
iv Important Notice about Customer Self-Repair Parts.
Safety warning notice WARNING! To reduce the possibility of heat-related i nju ries or of ove rheating the device, do not place the device directly on your lap.
vi Safety warning notice.
Table of contents 1 Product descript ion .... ........... .......... .......... .......... ........ .......... ......... ........... .......... ........ ... ...... ........... ........ ...... 1 2 External compon ent identification ............... ....
Base enclosure ................. ................................ ................................ ............................... ............... ... 33 Hard drive ............................ ............................ ............................
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................... ................... ........... 78 7 Specificat ions .......... ............ ........... ............. .......... ........... ............. ........... ............. ..
1 Product description Category Description Tablet Base Product Name HP Split 13 x2 PC √√ Processors Intel® Core™ i5-4210Y (1. 5-GHz/1.9-MHz, 3- MB L3 cache, 1600-MHz DDR 3L, 6 W) √ Intel Core i5-4200Y (1. 4-GHz/1.9-MHz, 3- MB L3 cache, 1600-MHz DDR 3L, 6 W) √ Intel Core i5-3339Y (1.
Category Description Tablet Base Audio Two integrated stereo speakers √ Beats Audio √ Webcam and microp hone HP TrueVision Full HD Webcam, 2 MP, 1080p by 30 frames per second Fixed, no til t, activity LED, USB 2 .
Category Description Tablet Base Multi-touch gestures enabled √ Power requirements Supports the following HP AC adapters: 45-W Smart nPFC, 3-pin, 4.5-mm co nnector, 90-degree plug design 65-W EM Smart nPF C, 3-pin, 4.5- mm connector, 90-degree plug design 1 meter (3.
2 External component identification Multimedia features Here are some of the entertainmen t features on your computer. Component Description (1) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is i n use. (3) HP TrueVision Full HD Webcam Record s video, captures still photographs, allows you to video conf erence and chat online using streaming video.
Component Description (7) USB 3.0 port Connects an optional USB device. (8) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature t hat provides a deep, controlled bass while maintaining a clear sound .
Tablet edge components Components Description (1) Power button ● When the compute r is off, press the bu tton to turn on the tablet. ● When the compu ter is on, pr ess the button briefl y to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Components Description ● Blinking white: The ba tter y has reached a low battery level. ● Amber: The AC adapter is c onnected and the ba ttery is charging. ● Off: The computer is using DC power. (5) Docking port Connects the tablet to the keyboard dock.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals. (2) Internal microphones (2) Record audio, automatically filtering out the noise around you a nd cancelling echoes.
Keyboard dock Top Component Description (1) Align ment posts Align and atta ch the tablet to the ke yboard dock. (2) Release latch Releases the tablet fr om the keyboard dock. To relea se the tablet, slide the release latch to the left. (3) Docking connector Connects the tablet to t he keyboard dock.
TouchPad Component Description (1) TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. (2) Left TouchPa d button Functions lik e th e left button of an external mouse. (3) Right TouchPad button Functions like the right butto n on an external mouse.
Lights Component Description (1) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (3) Wireless light ● White: An integrated wirele ss device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Keys Component Description (1) esc key Displays system information when pressed in com bination with the fn key. (2) fn key Displays system information when pressed in com bination with the esc key, and enables or disables Beats Audio when pressed in combination with the fn key.
Right side Component Description (1) USB 3.0 port Connects an optional USB device. (2) HDMI port Connects an optional video or audio device, such a s a high-definition television, any compatible digital or audio component, or a high- speed HDMI device.
Left side Component Description (1) USB 2.0 port Connects an optional USB device. (2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
Locating system information Important syste m information is loc ated on the bottom edge of the tablet. You may need the inform ation when traveling internationally or when you contact support: Item Description (1) ● Model name (1) . This is the product name affixed to the front of the computer.
3 Illustrated parts catalog Tablet components Item Compon ent Spare part number (1) Display rear cover 732269-001 (2) Vibration module 732272-001 (3) RTC battery 739054-001 Tablet components 17.
Item Compon ent Spare part number (4) Power button board (includes cable) 732281-001 (5) Volume control board (includes cable) 732282-001 (6) Fan 732273-001 (7) Audio board (includes audio cable and H.
Item Compon ent Spare part number Broadcom BCM4352 802.11ac 2x2 Wi-F i + BT 4.0 Combo Adapte r 724935-005 (19) Card reader (includes cable) 732283-001 (20) Display panel cable 732271-001 (21) Bottom trim For use in models that use the following wireless mod ule: Ralink RT3290LE 802.
Keyboard dock parts Item Compon ent Spare part number (1) Hinge assembly 732280-001 (2) Top cover with keyboard For use in Belgium 732298-A41 For use in Bulgaria 732298- 261 For use in Canada 732298-D.
Item Compon ent Spare part number For use in Hungary 732298-211 For use internationally 732298-B31 For use in Isra el 732298-BB1 For use in Italy 732298-061 For use in Japan 732298-291 For use in Lati.
Miscellaneous parts Description Spare part number Rubber Kit (includes doc k rear rubber) 732290-001 Screw Kit 732291-001 Hard Drive Hardware Kit (includes cabl e, cover, and screws) 732279-001 Adapte.
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Eu rope, the Mid.
Spare part number Description 732273-001 F an 732274-001 Heat sink (includes thermal grease) 732275-001 Bottom trim for use in models in the Asia/Pacif ic region that use the follo wing wireless module: Ralink RT3290LE 802.11b gn 1x1 Wi-Fi and Bluetooth 4.
Spare part number Description 732298-071 Top cover with keyboard for use in Spain 732298-131 Top cover with keyboard for use in P ortugal 732298-141 Top cover with keyboard for use in Turkey 732298-15.
Spare part number Description 737356-001 System board for use with non-Windows 8 models with an Intel Core i3-4010Y processor (includes proce ssor and replacement thermal material) 737356-501 System b.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to compl ete the removal and replacement pro cedures: ● Flat-bladed screwdriver ● Phi.
Cables and connectors CAUTION: When servicing the computer, be su re that cables are placed in th eir proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage.
Grounding guidelines Electrostatic dis charge damage Electronic components are sensitive to electrostati c discharge (ESD). Circuitry design and structure determine the degree of sensitivity.
Packaging and transpor ting guidelines Follow these grounding gu idelines when packaging an d transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sen sitive parts and assemblies with conductive or approved containers or packaging.
Equipment guidelines Grounding equipment mu st include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wris t strap connected to a ground ed system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
5 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and re placement procedures for Authoriz ed Service Provider only parts. CAUTION: This computer does not have user-replaceable pa rts. Only HP authoriz ed service providers should perform the removal and replacement procedures described here .
Base enclosure Description Spare part number Base enclosure 732270-001 Before disassembling the k eyboard dock, follow these steps: 1. Shut down the keyboard dock. If you are unsure wh ether the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Hard drive Component Spare part number 500-GB, 5400-rpm hard drive 683802-005 320-GB, 5400-rpm hard drive 645193-005 Hard Drive Hard ware Kit (includes ca ble, cover, and screws) 732279-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Remove the hard drive from the dock (3) . 4. If you need to remove the hard drive from the hard drive cover, remove the four Phillips PM3.0×3.0 screws (1) that secure the cover to the hard drive. 5. Remove the cover fr om the hard drive (2) . Reverse this procedure to install the hard drive.
Hinge assembly Description Spare part number Hinge assembly 732280-001 Before removing the hinge, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
3. Lift the hinge assembly (3) from the dock. Reverse this procedure to install the hinge assembly. Battery Description Spare part number 3-cell, 32-WHr, 2.9 6-AH battery 725607-001 Before removing the battery, follow these steps: 1. Shut down the computer.
6. Disconnect the battery cable. Remove the battery: 1. Remove the six Phillips PM2.0×4.0 screws (1) that secure the battery to the dock. 2. Remove the battery (2) fr om the doc k.
HDMI board Description Spare part number HDMI board 732287-001 Before removing the HDMI board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Hard drive cable Description Spare part number Hard Drive Hardw are Kit (includes cable, cover, and screws) 732279-001 Before removing the hard driv e cable, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
USB board Description Spare part number USB board (includ es cable) 732285-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Touchpad board Description Spare part number TouchPad board (include s cable) 732278-001 Before removing the TouchPad board, follow these steps : 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Power connector Description Spare part number Power connector 732 288-001 Before removing the power connector, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Weight The weight is not spared. Before removing the weight, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2.
Tablet components The following sections show the removal and replacement procedures f or the tablet parts. Display rear cover Description Spare part number Display rear cover 732269-00 1 Before removing th e display rear cover, follow these steps: 1.
Battery cable You do not hav e to remove the internal battery be fore removing several in ternal compone nts. Howeve r, if you leave the battery installed while removing components, be sure to di sconnect the battery cable from the system board to re move powe r from inte rnal components.
Memory module Description Spare part number 2-GB memory module (PC3L- 12800, 1600-MHz, DDR3) 691739-005 4-GB memory module (PC3L- 12800, 1600-MHz, DDR3) 691740-005 8-GB memory module (PC3L- 12800, 1600-MHz, DDR3) 693374-005 Before removing the memory module, follow these steps: 1.
Fan Description Spare part number Fan 732273-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Heat sink Description Spare part number Heat sink (includes t hermal grease) 732274-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Reverse this procedure to install the heat sink. 50 Chapter 5 Removal and replacement procedu res for Authorized Service Provi der parts.
WLAN/Bluetooth combo card The compu ter uses a card th at provides both WLAN and Bluetooth functionalit y. CAUTION: The WLAN module and the WW AN mo dule are not interchangeable. Description Spare part number Ralink RT3290LE 8 02.11bgn 1x1 Wi-Fi and Bluetooth 4.
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a no tch to prevent incorrect insertion.
mSATA Solid-State drive (SSD) Description Spare part number 64-GB mSATA SSD drive 732293-001 128-GB mSATA SSD d rive, TLC 732294- 001 128-GB mSATA SSD drive, MLC 747220-001 Before removing the mSATA drive, follow these steps: 1. Shut down the computer.
RTC battery Description Spare part number RTC battery 739054-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then sh ut it down through the operating system.
Antennas Description Spare part number Antennas (includes main and auxiliary antennas) 732268-001 Before removing the antennas, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Display cable Description Spare part number Display cable 732271-001 Before removing the display cable, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
3. Lifting the tape from bottom connector (3) , and then disconnect the cable from the audio board connector (4) . Reverse this procedure to install the display cable.
Touchscreen board Before removing the touchscreen board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect all external device s connected to the computer.
Volume board Description Spare part number Volume board (includ es cable) 732282-001 Before removing the volume board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Power button board Description Spare part number Power button boa rd (includes cable) 732281-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Bottom trim Description Spare part number Bottom trim for use in models that use the following wirel ess module: Ralink RT3290LE 802. 11bgn 1x1 Wi-Fi and Blu etooth 4.
2. Pull the trim away from the tablet (2) Reverse this procedure to install the bottom trim. 62 Chapter 5 Removal and replacement procedu res for Authorized Service Provi der parts.
Home LED board Description Spare part number Home LED board 737898-001 Before removing the home LED board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Audio board Description Spare part number Audio board (includes audio cable and HDMI/dock ca ble) 732284-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
6. If you need to remove the HDMI/dock connector, disconnect the HDMI/dock cable (1) from the system board connector. 7. Lift the cable to disengage the adhesive that secures it in the routing path (2) . 8. Lifting the tape from bottom connector (3) , and then disconnect the HDMI/dock cable from the connector on the audio board (4) .
Card reader Description Spare part number Card reader (includes cable) 732283-001 Before removing the card reader, follow thes e steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Speakers Description Spare part number Speaker Kit (include s left and right speakers) 732292-001 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Battery Description Spare part number 3-cell, 33-WHr, 3.0 5-AH battery 725606-001 The tablet includ es an internal batter y. Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
Frame The frame is not sp ared. Before removing the frame, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system. 2. Disconnect all external device s connected to the computer.
3. Lift the frame off the tablet (3) . Reverse this procedure to install the frame. Webcam Description Spare part numbers Webcam (includes cable) 732299-001 Before removing the webcam: 1.
● Speakers (see Speakers on page 67 ) ● Battery (see Battery on page 68 ) ● Frame (see Frame on page 69 ) Remove the front webcam: 1. Disconnect the webcam cabl e from the system board (1) . 2. Use a flat tool to pry the webcam up and lo osen the adhesive that se cures it to the tablet (2) .
System board NOTE: The system board spare part kits in clude replacement thermal material. Description Spare part number System board for use with non-Windows 8 models wi th an Intel Core i5-4210Y pro.
● Display cable (see Di splay cable on page 56 ) ● Touchscreen board cable (see Touchscreen board on page 58 ) ● Volume board cable (see Volume board on page 59 ) ● Bottom trim (see Bottom tri.
Vibration module Description Spare part number Vibration m odule 732272-001 Before removing the vibrating motor, follow these steps: 1. Shut down the computer. If you are unsure whethe r the computer is off or in Hibernation, turn the computer on, and then shut it down thr ough the op erating system.
To install the vibration module , reverse the removal procedures. Tablet components 75.
6 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), co ntrols communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and prin ter).
Downloading a BIOS update CAUTION: To reduce the ris k of damage to the compute r or an unsuccessful installation, download and install a BIOS update only when the computer is co nnected to reliable external power using the AC adapter.
1. Turn on or restart the computer, quickly pres s esc , and the n press f2 . The BIOS searches three places for the HP PC Hardware Di agnostics (UEFI) tool s in the following order: a.
7 Specifications Computer specifications Metric U.S. Dimensions: tablet Width 34.0 cm 13.4 in Depth 21.6 c m 8. 5 in Height 1.13 cm 0.45 in Dimensions: base Width 33.9 cm 13.4 in Depth 21.7 c m 8. 5 in Height 1.16 cm 0.46 in Weight: ta blet With hard drive < 1.
33.8-cm (13.3-in), HD display specifications Metric U.S. Dimensions Height 17.91 cm 7.05 in Width 28.65 cm 11.28 in Diagon al 33.8-cm 13.3-in Number of colors 262,144 Contrast ratio 200:1 (typica l) Brightness 200 nits (typical) Pixel resolution Pitch 0.
8 Backing up, restoring, and recovering Your computer includes tools provided by HP an d Windows to help you sa feguard your information and retrieve it if you ever need to. These tools will help y ou return y our compute r to a proper working state or even back to the origi nal fact ory state, all with simple steps.
For more information and steps for enabling Windows Fi le History, see He lp and Support. From the Start screen, type h , and the n select Help and Support . Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the compu ter.
● If you need to restore your person al files and data, you can use Windows File History to resto re your information from the backups you cr eated. For more information and steps for using File History, see Help and Support. From the Start scree n, type h , and then select Help and Support .
NOTE: During Refresh , a list of removed traditional applications will be saved so that you have a quick w ay to see what you might need to reinstall. See Help an d Support for instructions on reinstallin g traditional applications. From th e Start screen, type h , and then select Help and Support .
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media you created o r by using the HP Recovery partition.
Using HP Recovery media to recover You can use HP Recovery media to recove r the original sy stem. This method can be used if your syste m does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files.
9 Power cord set requirements The wide-range input featur e of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the com puter meets the requirements for use in the country or region where the equipment is purchased.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB.
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste.
Index A AC adapter light 7 , 14 AC adapter, spare part numbers 22, 23, 26 action keys identifying 13 alignment post connectors, ident ifying 7 alignment posts, identifying 10 ambient light sensor, ide.
HDMI to VGA adapter, spare part number 22, 23 heat sink removal 49 spare part numbe r 18, 24, 49 hinge removal 36 spare part number s 20, 24, 36 home LED board removing 63 spare part numbe r 26, 63 ho.
refresh 83 computer 83 release latch, iden tifying 10 removal/replacement procedures 32 remove everythi ng and rei nstall Windows 84 reset computer 83, 84 steps 84 restore, Window s File History 83 RJ.
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