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HP 3115m Notebook PC HP 3125 Notebook PC Maintenance and Service Guide.
© Copyright 2011, 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Microsoft an d Windows are U.S. registered tr ademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of ove rheating th e device, do not place the device dire ctly on your lap or obstr uct th e device air vents.
Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ...
Electrostatic dis charge damage ................. ...................................... ........... ...... 27 Packaging and transporting guidelines ........ ........... ....... ........... ........ 29 Component replac ement pr ocedure s .... ........
Downloading a BIOS update ................. ......... ........... .......... ......... .......... ........... 75 Using Advanced System Diagnostics ..... ........... .............. ............... ........... ............ ............... .......... ...
1 Product description Category Description HP 3115m HP 3125 Product Name HP 3125 Notebook PC √ HP 3115m Notebook PC √ Processors AMD® E450 1.65-GHz processor (1.0-MB L2 cache, 1333-MHz, dua l core, 18 W) √ AMD E300 1.30-GHz processor (1.0-MB L2 cache, 1066-MHz, dual cor e, 18 W) √ AMD E2-2000, 1.
Category Description HP 3115m HP 3125 Supports up to 4096 GB of system RAM √√ Supports the following configuratio ns: ● 4096-MB total system memory (4096×1 or 2 048×2) ● 2048-MB total system memory (2048×1) √ Supports the following configuratio ns: ● 4096-MB total system memory (4096×1 or 2 048×2) √ Hard drives Supports 6.
Category Description HP 3115m HP 3125 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 C ombo Adapter √ Integrated WWAN options by way of wir eless module √ Two WWAN antennas built into di sp.
Category Description HP 3115m HP 3125 Preinstalled: ● Windows 8 Professional 64-bit ● Windows 8 Multi-language (ML) 64-bit ● Windows 8 Emerging Markets (EM) 64-bit ● FreeDos √ Serviceability.
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display swi tch is not visible from the outside of the computer.
Item Component Description (5) Webcam Records video and captures still photographs. To use the webcam in Windows 7, select Start > All Programs > CyberLink and Chat > CyberLink YouCam . To use the webcam in Windows 8, from the Start screen, type cyberlink , and then select CyberLink YouCam from the list of apps.
Buttons Buttons 7.
Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Windows 7: Displays the Windo ws Start menu.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Mute light ● Amber: Computer so und is off. ● Off: Computer sound is on.
TouchPad Item Component Description (1) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen.
Left side Item Component Description (1) Power connector Connects an AC adapter. (2) Battery light ● White: The computer is connected to external power. If a battery installed, the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charging.
Right side Item Component Description (1) Digital Media Slot Supports the following digital card for mats: ● MultiMediaCard ● SD Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digita.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) SIM slot (select models only) Supports a wire less subscriber iden tity module (SIM). The SIM slot is located inside the battery ba y. (3) Battery/service cover latch Releases the battery from the battery bay.
3 Illustrated parts catalog Service tag and PCID label Service tag When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the service tag. ● Product name (1) . This is the product name affix ed to the front of the computer.
PCID label The PCID label p rovides the informatio n required to properly reset the notebook firm ware (BIOS) back to factory shipped specifications when re pla cing the system board. The label may have a different number of characters depending on the operating system on the computer.
Computer major components Computer majo r components 17.
Item Component Spare part number (1) Display assembly : The display assembly is spared at the subcom ponent level only. For display assembly spare part information, see D isplay assembly subcomponents on page 20 .
Item Component Spare part number (10) Base enclosure (includes battery release latch) 659496-001 (11) RTC battery: For use only on computer models w ith WWAN compatibility 664994-001 For use only on c.
Display assembly subcomponents Item Component Spare part number (1) Displ ay bezel (includes display lid switch magnet) For use in 3115m models 669025-001 For use in 3125 models 714296-001 (2) Webcame.
Item Component Spare part number (4) 11.6-in, LED, HD, BrightView SVA display panel 668353-001 (5) Displ ay Cable Kit (includes display panel cable and webcamera module cable) 659498-001 (6) Wireless .
Mass storage devices Item Component Spare part number (1) Hard driv e (does not include the hard drive bracket, connector cable, isol ators, or screws): 500-GB, 5400-rpm, SATA, 7.0-mm 669299-001 320-GB, 7200-rpm, SATA, 7.0-mm (for use only in HP 3115m mode ls) 634862-002 320-GB, 5400-rpm, SATA, 7.
Miscellaneous parts Componen t Spare part num ber 65-W PFC RC V 3-wire HP Sm art AC adapter 693711-001 HP lock: HP keyed cable lock 626729-001 HP notebook combinatio n lock 591699-001 HP USB optical mouse 434594-001 Power cord (3-pin, black, 1.
Spare part number Description 659493-001 Display enclosure for use with computer models equipped with WLAN only capability in charcoal finish (includes WLAN an tenna cables and transceivers) 659496-00.
Spare part number Description 671685-001 Display enclosure for use with computer models equipped with WLAN and WWAN capability in charcoal finish (includ es WLAN antenna cabl es and transceivers and W.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw .
Drive handling CAUTION: Drives are fragile components that must be handle d with care. To prevent damage to the computer, damage to a d r ive, or loss of information, observe these precau tions: Before removing or inserting a hard dri v e, shut down the computer.
CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative hum idity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl.
Packaging and transporting guidelines Follow these groun ding guidelines when packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conduct ive or approv ed containe rs or packaging.
Equipment guidelines Grounding equi pment must include either a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resi stance in the ground cords.
Component replacement procedures This chapter provides removal an d replacement procedures. There are as many as 4 4 screws that must be removed, replac ed, or loo sened when servicing the computer. Make special note o f each screw size and location during removal and replacemen t.
Item Component Description (4) Warranty period This number describe s the duration of the warranty period for the co mputer. (5) Model description This is the alphanumeric identifier used to lo cate documents, drivers, and support for the computer. Computer feet The computer feet a re adhesive-backe d rubber pads .
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li- ion battery 646757-001 Before disa ssembling the computer, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system.
SIM NOTE: The SIM is provided by the en d-user as a security measure for the WWAN modul e. The SIM should be remove d, placed into a static-dissipa tive container, a nd then replac ed when the co mputer is reassembled. Before r emoving the SIM, foll ow these steps: 1.
Display panel Description Spare part number 11.6-in, LED, HD, BrightView SVA display panel 668353-001 Before removing the display panel , follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system.
7. Detach the adh esive strip (3) that secures the di splay panel cable t o the display panel. 8. Disconnect th e display panel cab le (4) from the display panel. 9. Remove the display panel. Reverse this procedure to insta ll the display bezel and panel.
2. Disconnect the webcamera modu le cable (2) from the webcam era module. 3. Remove the webcamera mod ule. Reverse this procedure to in stall the webcamera module.
WLAN module Description Spare part number WLAN module for use in H P 3115m models: Ralink 3592BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter 630813-001 Intel Centrino Advanced-N 6230 WLAN module (802.
2. Remove the service cover (3) by lifti ng it straight up. 3. Remove the service cover. The service cover is availa ble using spare part number 659503-001. 4. Disconnect th e WLAN antenna ca bles (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is con nected to the WLAN modu le #1 terminal.
6. Remove the WLAN modu le by pulling the module awa y from the slot at an angle (3) . NOTE: WLAN module s are designed with a no tch (4) to prevent incorrect insertion into the memory module sl ot.
WWAN module NOTE: This section applies only to computer models equipped with an Intel pro c essor. Description Spare part number HP hs2340 HSPA+ Mobile Broadband Module for use in HP 3115m models 6321.
3. Remove the WWAN module by pulling the module away from the slot at an angle (3) . NOTE: WWAN modules are designed with a notch (4) to prevent in correct insert ion into the memory module sl ot.
RTC battery Description Spare part number For use only on computer models with WWAN compatibility 664994-001 For use only on computer models without WWAN compatibility 599516-001 Before r emoving the RTC bat t ery, foll ow these steps: 1. Shut down the co mputer.
3. Use a thin, non-con d uctive tool to remove the RTC battery from the so cket on the system board. Reverse this procedure to install the RTC battery on computer mode ls with WLAN capability. When installing the RTC battery, make sure the “+” sign faces up.
Hard dr ive NOTE: The hard drive spare part kit do es not incl ude the hard drive bracket, connector cable, isolators, or screws . These componen ts are included in th e Hard Drive Hard ware Kit, spare p art number 664913-0 01. Description Spare part number Hard drives: 500-GB, 5400-rpm, SATA, 7.
4. Slide the hard drive (4) up and to left at an angle a nd out of the hard drive bay. 5. If it is necessar y to replace the co nnector cabl e (1) , the scr ews (2 ) , the bracket (3) , or the isolators (4) , remove and repla ce the components.
Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1600-MH z) 641369-001 2-GB memory module (PC3, 12800, 1600-MH z) 652972-001 Before removing a memory module, follow th ese steps: 1.
Keyboard NOTE: The keyboard spare part kit inclu des a keyboard cable. For use in country o r region: Spare part number: For use in country o r region: Spare part number: Keyboard in charcoal fin ish .
3. Remove the rear corner covers (3) . The rear corner cove rs are included in the Rubber Kit, spare part number 664996-001 . 4. Remove the three Phillips PM2.0×5.7 screws t hat secure the keyboa rd to the computer. 5. Rest and secure the computer on its right side.
7. Insert a screwdriver or similar thin too l into th e keyboard release openin g, and then press on the back of the keyboa rd until the keyboard disen gages from the computer.
11. Remove the keyboard (3) . Reverse this procedure to insta ll the keyboard. Component replacement procedures 51.
Display assembly NOTE: The display assembly subco mponents ar e sp ared as individual components. Before removing the display assembly subc omponents, follow the se steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system.
5. Remove the display assembly (2) . NOTE: See Display panel on page 35 and Webcamera module on page 36 for display bezel, display panel, and webcamera module removal procedures. 6. If it is necessary to replace the hinges: a. Remove the display assembly.
e. Remove the hinges (2) . The h inges are available in the Display Hinge Kit, spa re part number 659499-00 1. 7. If it is necessary to replace the display panel cable: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display pane l.
g. Remove the display pane l cable (3) . The display pane l cable is available in the Display Cable Kit, spare part numb er 659498-001. 8. If it is necessary to replace the wi reless antenna cables and transceivers: a. Remove the display assembly. b. Remove the display bezel.
i. Remove the wireless ante nna cables and transceive rs (6) . The WLAN anten na are available in the Wirele ss Antenna Kit, spare p art number 659492-001.
Remove th e top cov er: 1. Close the computer. 2. Turn the computer upsid e down, with the front toward you. 3. Remove the seven Phillip s PM2.5×7.0 screws that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you.
7. Remove the four Phillips PM2. 5×7.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengag e from the base enclosure . 9. Remove the top cover (2) . Reverse this procedure to insta ll the top cover.
3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 33 ), and then remove the following co mponents: a.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 664993-001 Before removing the TouchPad butt on board, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system.
System board NOTE: The system board spare part kit includes replacemen t thermal material. Description Spare part number System board for use in HP 3115m models: AMD E450 processor and WWAN capability.
When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● SIM (see SIM on page 34 ) ● RTC.
Power connector cable Description Spare part number Power connector cable (i nclud es bracket) 664995-001 Before removing the power connecto r cable, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibern ation, turn the computer on, and th en shut it down thr ough the operating system.
Fan Description Spare part number Fan 665000-001 NOTE: To proper ly ventilate the comput er, allow at least 7.6 cm (3 in) of clearance on the left side of the computer.
4. Remove the fan (3) . Reverse this procedure to insta ll the fan. Component replacement procedures 65.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 664999-001 NOTE: To proper ly ventilate the comput er, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
NOTE: The thermal material mu st be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Re placement thermal material is included with the heat sink and system board spare part kits.
5 Computer Setup (BIOS) and Advanced System Diagnostics in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drives, d isplay, keyboard, mouse, an d printer).
To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions.
Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compressed files called SoftP aqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software upd ates, especially system BIOS up dates. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete.
To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2.
6 Computer Setup (BIOS) and Advanced System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drives, d isplay, keyboard, mouse, an d printer).
To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions.
Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP website. Most BIOS update s on the HP website are packaged in compressed files called SoftP aqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software updates, especially system BIOS update s. BIOS installation procedures vary . Follow any instructions that are displayed on the scree n after the download is complete.
To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is displayed, press f2 . 2.
7 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 k g 3.53 lb With 3-cell battery 1.46 k g 3.22 lb Input power Operating voltage and current 18.
11.6-inch disp lay specifications Metric U.S. Dimensions Height 14.70 cm 5.79 in Width 25.90 cm 10.20 in Diagonal 29.50 cm 11.61 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.
Hard drive specifications *640-GB *500-GB *320-GB *250-GB Dimensions Height 9.5 mm 9 .5 mm 9.5 and 7.0 mm 9.5 and 7.0 mm Length 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 98 g 110 g 110 g 110 g Interface typ e SATA SATA SATA SATA Transfer rate Synchronous (maximum) 106 MB/sec 1.
8 Backup and recovery in Windows 7 To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive (s elect models only), cr eate syst em repair discs (select models only) with an optional external optical drive, or create system res tore points.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program th at offers an alternative way to create recover y media. After you successfull y set up the computer, you ca n create recovery media usin g HP Recovery Disc Creator.
NOTE: DVDs and DVDs with doub le-layer (DL) su pport store more information than CDs, so using them for backup reduces the number of recovery discs required.
CAUTION: Using Startup Repair completely er ases hard drive con tents and reformats the hard drive. All files you ha ve created and an y softwa re installed on the computer are permane n tly removed.
Using a Windows 7 ope rating system DVD (pur chased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:/ / www.hp.com /go/contact HP . For worldwide supp ort, go to http://welcome.hp.com/ country/us/en/ wwcontact_us.
9 Backup and recovery in Windows 8 To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive, crea te system repair media (select mo dels only) by using an optional external optical drive, or create system restore points.
To create a backup using Backup and Restore: NOTE: Be sure that the computer is con nected to AC power before you start the backup process. NOTE: The backup process may ta ke over an hour, depending on file size and the sp eed of the computer.
3. If the Windows partition an d the HP Recovery pa rtition ar e listed, restar t the computer. After Windows has loaded, p ress and hold the shift key while clicking Restart . 4. Select Troubleshoot , select Advance d Options , and then select Automatic Repair .
3. When prompted, pre ss any keyboard key. 4. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardwa re Enabling Drivers first, and then install Recommended Ap plications.
To use the f11 key: 1. Press f11 while the compute r boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the bo ot options menu. 3. Select Reset your PC , and follow the on-screen instructions. To use the Start screen: 1.
10 Power cord set requirements The wide-range input fe ature of the computer perm its it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor powe r cord set included wi th t he computer meets the req uirements for use in the country or region where the e quipment is purchased.
Requirements for specific countries and regions Country/region Accredited agency Applicable note nu mber Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile.
Country/region Accredited agency Applicable note nu mber The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3 -conductor, 0. 75-mm² conductor size. Power co rd set fittings (appliance coupler and wall plug) must bear the ce rtif ication mark of the agency responsible for evaluation in the country or r egion where it will be used.
11 Recycling When a non-rechargeable or rechargeable battery has reached the en d of its useful life, do not dispose of the batte ry in general house hold waste.
Index A AC adapter, spare part number 23, 25 Action keys 9 advanced system diagnostics 71, 76 antenna locations 5 remov al 55 spare part number 21, 23, 5 6 Antenna Kit, spare part number 21, 56 audio,.
G graphics, pr oduct description 1 grounding guide lines 27 guidelines equipment 30 grounding 27 packaging 29 transporting 29 workstation 29 H hard drive precautions 27 product description 2 remov al .
video 2 wireless 2 product name 1, 31 product number 31 Q QuickWeb button 8 R rear corner covers removal 48, 49 spare part number 24, 49 recovery partition 84, 88 reinstall Windows 89 removal/replacem.
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