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TOPSHOT LASERJET PRO M275 Us er Guide.
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HP TopShot LaserJet Pro M275 User Guide.
Copyright and License © 2011 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Frequently used topics ...... .......... ............. ............ ........... ............. .......... ........... ............ ... . 1 Quick Find .... ............. ........... ............. ............. ............ ..........
Change the default se ttings for all pri nt jobs ........ ................................. ...................... 24 Change the p roduct configura tion settings ....... ............. .............. ............. ............. ...... 24 Use a printing shortcut (Windows ) .
5 Copy ..... .......... ........... .......... .......... .......... ........... .......... .......... ......... ........... ........... . ....... 63 Make a single copy ............ ............. ............. ............. ........... ............. .
HP Utility feat ures .... .......... .......... .......... .......... .......... .......... .......... .......... .......... .... 129 Product se curity features ................... ....................... ...................... ...................... .
Print a cl eaning page ...... ........................ ........................ ........................ .............. 163 Calibrate the product to al ign the colors .................................................................. 164 Check the estimated rema ining life for the print cartrid ges and imaging drum .
The printer driver does not au tomatica lly set up the sele cted produc t in the Prin t & Fax list ....... .......... ........... .......... ........... ........ ........... ........... .......... ........... ........ ........... 18 2 A print job was not sent to the product that you wanted .
1 Frequently used topics Quick Find ● Make a single copy ● Use HP ePrint ● Use HP Web Services applications ● Control panel layout ● Control-panel Home screen ● Replace the print cartridge.
Everyday jobs (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the page orientation (Windows) ● Select the paper type (Windows) ● Create.
Everyday jobs (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the page orie ntation (Mac OS X) ● Select the paper type (Mac OS X) ● .
4 Chapter 1 Freque ntly used top ics ENWW.
2 Product introduction ● Product front view ● Product back view ● Serial number and mo del number location ● Control panel layout ● Control-panel Home screen ● Print product reports ENWW 5.
Product front view 1 4 3 2 5 6 7 8 1C a m e r a 2 Capture stage 3 Output bin extension 4O n / o f f b u t t o n 5I n p u t t r a y 6F r o n t c o v e r 7 Print-cartridge door 8 Color touch screen control panel WARNING! This product includes a camera arm that is used to photograp h documents.
Product back view 5 2 3 4 1 1 Slot for a cable-type security lock 2 Rear jam-access door 3 Hi-Speed USB 2.0 port 4 Network port 5 Power connection WARNING! This product includes a camera arm that is used to photograp h documents. This camera arm is not intended to be used as a hand le or carrying device.
Serial number and model number location The serial number and product model numb er label is inside the print-cartridge door. 8 Chapter 2 Prod uct introduct ion ENWW.
Control panel layout 1 Touch screen display 2 Help button and light: provides acce s s to the control pan el help system 3 Right arrow button and light: moves the cursor t o th e right or moves the display image to the next screen NOTE: This button illuminates only when th e current screen can use this feature.
Control-panel Home screen The Home screen provides access to the produ c t features, and it indicates the produc t status. NOTE: Depending on the product configuration, the feature s on the Home screen can vary. The layout might also be reversed for some languages.
9 Product status 10 Copy button: provides access to the copy feature ENWW Control-panel Home screen 11.
Print product reports From the Reports menu, you can print several info rmative pages about the product. 1. From the Home screen, touch the Setup button.
3 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input tray ● Tray capacity and paper orientat ion ENWW 13.
Supported paper sizes NOTE: To obtain best print results, select the appr opriate paper size an d type in the printe r driver before printing. Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go t o www.hp.com/ support/ LJColorMFPM275nw . CAUTION: Using paper or print media that does not meet Hewlett-Packard's s pecifications might cause problems for the product, requiring repair.
◦ Photo glossy paper ◦ Glossy cards ● Other ◦ Color laser transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy r.
Load the input tray 1. Load the paper in the input tray. 2. Adjust the guides until they are snug against the paper. ENWW Load the inpu t tray 17.
Tray capacity and paper orientation Paper type Sp ecifications Capacity Orientation for loading paper Paper 60-220 g/m 2 (16-59 lb) 150 sheets of 75 g/ m 2 (20 lb) ● Side to be printed facing up ●.
4P r i n t ● Supported printer drivers (Windows) ● Change print-job settings (W indows) ● Change print-job settings (Mac OS X) ● Use a printing shortc ut (Windows) ● Create a printing shortc.
● Use the HP EasyColor option ● Change the color theme for a print job (Windows) ● Manual color options ● Match colors ● Additional print tasks ● Use HP ePrint ● Use AirPrint 20 Chapter .
Supported printer drivers (Windows) Printer drivers provide access to the product featur es and allow the computer to communicate with the product (using a printer l anguage). Check the installation notes and re adme files on the product CD for additional software and languages.
Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the ch anges are made : NOTE: The names of commands and dialog boxes might vary depending on your software program.
Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Clic k Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , click Settings , and then click Printers .
Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the ch anges are made : NOTE: The names of commands and dialog boxes might vary depending on your software program.
4. Click the Dri ver tab. 5. Configure the installed options. ENWW Change print-job settings (Mac OS X) 25.
Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.
Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button.
4. Select an existing shortc ut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all you r adjustments are lost.
6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 30 Chapter 4 Print ENWW.
Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset.
Create a printing preset (Mac OS X) Use printing presets to save the curre nt printer drive r settings for reuse. 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Select the print settings that you want t o save for reuse.
Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. On the File menu in the software program, click Print . 3. Select th e product, and then click the Properties or Preferences button. 4. Click the Finishing tab.
5. Select the Print on Both Sides (Manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray.
Manually print on both sides (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Pr int butto n.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button.
4. Select the number of pa ges per sheet from the Pages Per Sheet drop-down list. 5. Select the corre ct Print Page Borders , Page Order , and Orientation options.
Print multiple pages per sheet (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of p age s that you want to print on each sheet (1, 2, 4, 6, 9, or 16).
Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option.
Select the page orientation (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Copies & Pages menu, click the Page Setup button. 4. Click the icon that represents the page orientat ion that you want to use, and then click the OK button.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Type is drop-down list, click the More... option.
5. Select the category of paper types that best describes your paper. 6. Select the option for the ty pe of paper you are using, and click the OK button.
Select the paper type (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Finishing menu. 4.
Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab. 4. Click the Use different paper check box, and then select the necessary settings for the front cover, other pages, and back cover.
Print a cover page (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Cover Page menu, and then select where to pr int the cover page. Click either the Before Document button or the After Document button.
Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print Document On option, and then select a size from the drop-down list.
Scale a document to fit page size (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Paper Handling menu. 4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list.
Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button.
4. Click the Print on Both Sides (Manually) check box. 5. In the Booklet Printing drop-d own list, select a binding option. The Pages Per Sheet option a utomatically changes to 2 Pages Per Sheet .
Create a booklet (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click the Manual Duplex box. 5. Open the Booklet Printing menu. 6. Click the Format Output As Booklet box, and select a binding option.
Change color options (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs.
Change the color options (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Color/Quality Options menu. 4. Open the Advanced menu. 5. Adjust the individual settings for text, graphics, and photog raphs.
Use the HP EasyColor option If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from M icrosoft Off ice programs . This technolog y scans documents and automatically adjusts phot ographic images in .
Change the color theme fo r a print job (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. Select a color theme fro m the Color Themes drop-dow n list.
Manual color options Use manual color options to adjust the Neutral Grays , Halftone , and Edge Control options for text, graphics, and photographs. Table 4-1 Manual color options Setting description Setting options Edge Control The Edge Control setting determines the rendering of edges.
Match colors For most users, the best method for matc hing colors is to print sRGB colors. The process of matching printer outp ut color to your computer screen is complex, because printers and computer monitors use diffe rent meth ods of producing color.
Additional print tasks Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is current ly processing.
Select the paper size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Size is drop-down li st. Select the paper size (Mac OS X) 1.
Print colored text as black (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print all Text as Black ch eck box. Click the OK button.
Use HP ePrint Use HP ePrint to print docu ments by sending them as an e-mail attachment to the product's e-mail address from any e-mail enabled device. NOTE: The product must be connected to a wired or wirele ss network and hav e Internet access to use HP ePrint.
Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad ( iOS 4.
5 Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (d uplex) ● Reduce or enlarge a copy ● Make color or black an.
Make a single copy 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
Make multiple copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
6. Touch the Black or Color button to start copying. 7. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Copy a multiple-page original 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Touch the On button. 8. Touch the Black or Color button to start copying. ENWW Copy a multiple-page original 71.
9. The product prompts y ou to load the next page. When you are ready, touch the OK button. Repeat this step until you have copied all the pages. When you are finish ed, touch the Done button. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Collate a copy job Use the Collation feature in conjunction with the Multi-Page Copy feature to easily collate multi-page copies into sets of documents . 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Scroll to and touch the Multi-Page Copy button. 8. Touch the On button. 9. Touch the Collation button. ENWW Collate a c opy job 75.
10. Touch the arrow buttons to scroll through th e options. 11. Touch the On button. 12. Touch the Black or Color button to start copying. 76 Chapter 5 Co py ENWW.
13. The product prompts y ou to load the next page. When you are ready, touch the OK button. Repeat this step until you have copied all the pages. When you are finish ed, touch the Done button. The product holds the pages in memory until you have finished, and then it prints the sets of copies.
Copy on both sides (duplex) 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Place the next page of the doc ument onto the capture stage. 8. From the Home screen, touch the Copy button. 9. Touch the Black or Color button to start copying.
10. Repeat these steps un til the copy is complete. 11. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Reduce or enlarge a copy 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Touch the arrow buttons to scroll through th e options, and then touch an option to select it. 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Make color or black and white copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
Copy identification cards Use the ID Copy feature to copy bo th sides of identification cards , or other sma ll-size documents, onto the same side of one s heet of paper. The product pr ompts you to copy the first side and then to place the second side on a diffe rent area of the capture stage and copy again .
3. From the Home screen, touch the Copy button. 4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. The product prompts you to place the next page on a different section of the capture stage. When you are ready, touch the OK button. 8. Touch the OK button if you have more page s to copy, or touch the Done button if this is the last p age. 9. The product copies all pa ges onto one sid e of a sheet of paper.
Optimize copy quality 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Touch the arrow buttons to scroll through th e options, and then touch an option to select it. ● Auto Select : Use this setting to automatically se lect the best mode for the highest quality. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and grap hics.
Adjust the lightness or darkness for copies 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Touch the — or + buttons to adjust the lightness/darkness setting, and then touch th e OK button . 8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Adjust the copy image 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. Touch the name of the setting you want to adjust. ● Lightness : Adjusts the lightness/darkness setting. ● Contrast : Adjusts the contrast between the lightest and darkest areas of the image. ● Sharpen : Adjusts clarity of text characters. ● Background Removal : Adjusts the darkness of the background of the image.
10. Touch the Black or Color button to start copying. 11. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Copy in draft mode Using draft mode can use less tone r and decrease the cost per pa ge . However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the print cartri dge.
3. From the Home screen, touch the Copy button. 4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
6. Scroll to and touch the Draft Mode button. 7. Touch the On button. 102 Chapter 5 Copy ENWW.
8. Touch the Black or Color button to start copying. 9. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Set the paper size and type for copying on special paper 1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage.
4. Touch the arrows to scroll through and select one of the Ca pture options. ● Auto : The product automatically detects whether the item on the capture stage is a document or an object. ● Document : The product uses c apture settings optimized for documents.
7. From the list of paper sizes, touch the name of the paper size that is in the tray. 8. From the list of paper types, touch the name of the paper type that is in the tray.
9. Touch the Black or Color button to start copying. 10. When you are finished, lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen, touch the Copy button.
3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. Touch the Yes button. ENWW Set new default copy settings 109.
Restore copy default settings Use this procedure t o restore th e fa ctory defaul t copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button.
3. Scroll to and touch the Restore Defa ults button. 4. Touch the OK button to restore the defaults. ENWW Restore copy default settings 111.
112 Chapter 5 Copy ENWW.
6S c a n ● Scan by using the HP Scan soft ware (Windows) ● Scan by using the HP Sc an software (Mac OS X) ● Scan by using other software ● Set up scan to network folder and scan to email featu.
Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desk top. 2. Select a scanning shortc ut, and adjust the settings if necessary. 3. Click Scan . NOTE: Click Advanced Settings to gain access to more options.
Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard . Double-click HP Scan . 2. Open the HP Scan menu and click Preference s . From the Scanner pop-up menu, select this product f rom the list, and c lick Continue .
Scan by using other software The product is TWAIN-complia nt and Windows Imag ing Application (WIA)-compliant. The product works with Windows-based programs that supp ort TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-base d programs t hat support TWAIN-compliant scanning devices.
Set up scan to network folder and scan to email features These scan features are not available until you us e the HP Embedded Web Server to configure them. The following instru ctions describe setti ng up the scan settings. 1. From the Home screen on the prod uct control panel, touch the Network button to find the product IP address.
Scan to a network folder Use the product control panel to scan a file to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured u sing the HP Embedded Web Server.
Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment . NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using th e HP Embe dded Web Server.
7. Touch the To button and pick the address or group to which you want to send the file. Touch the Done button when finished. 8. Touch the Subject button if you would like to add a subject line 9. Touch the Next button. 10. The control panel screen displays the scan settings.
7 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connect ion ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) .
Use the HP Reconfiguration Utility to change the product connection If you are already using the prod uct and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection.
Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information an d to download these applica tions go to the HP ePrintCenter Web site at www.hpeprintcenter.
Configure IP network settings Printer sharing disclaimer HP does not support pe er-to-peer networ king, as the fe ature is a funct ion of Micros oft operating sy stems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com . View or change network settings Use the HP Embedded Web Server to view or change IP configuratio n settings.
Rename the product on a network If you want to rename the produc t on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the prod uct control panel, touch the Network button to find the product IP address.
Link speed and duplex settings NOTE: This information applies only to Ethernet netw orks. It does not apply to wireless networks. The link speed and co mmunication mode of the pr int server must match the network hub. For most situations, leave the produc t in automatic mode.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the prod uct. NOTE: This tool is available only if you performed a full installation when you installed the product.
Tab or section Description System tab Provides the ability to configure the product from your computer . ● Device Information : Provides basic product and company information. ● Paper Setup : Allows you to change the paper-handling defaults for the product.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change pr oduct settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is c onnected with a USB ca ble or is connected to a TCP/IP- based network.
Product security features The product supports se curity standards and recomm ended protocols that help you keep the product secure, protect critical information on your netw ork, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.
Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Us ing EconoMode can use less toner and dec rease the cost per pag e. However , using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoM ode.
3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes . 4. The product automatically wakes fr om the auto power-do wn mode when it receives jobs or when you press a button on the co ntrol panel. You can change which events caus e the product to wake.
Print when a print cartridge or imaging drum is at estimated end of life <Supply> Low message—where <Supply> is the color print cartridge or the imaging drum: The product indicates when a supply le vel is low. Actual life remaining may vary.
● Select the Prompt option to set the product to stop pr inting and prompt you to replace the print cartridge or imaging drum. Y ou can acknowledge the prompt and continue prin ting. A customer configurable option on this product is "Prompt to Remind Me in 50 pages, 100 pages, 200 pages, or never.
Replace the print cartridges CAUTION: Do not remove print ca rtridges from their packages until you are ready to use them. 1. Raise the camera arm to the fully open position. 2. Remove the capture stage and set it aside. 3. Open the prin t-cartridge do or, and iden tify which print cartridge is in the opening.
4. If the cartridge that you need to replace is not in the opening, close the print-cartridge doo r. 5. From the Home screen on the product control panel, touch the Supplies button. 6. Touch the Cartridge Rotate button to move the print-cartridge carousel to the next position.
7. Wait until the Rotating message disappears and the rotation sounds stop, and then open the print-cartridge door. 8. Grasp the old print cartridge by the center handle and remove it. 9. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling.
11. Grasp the print cartridge by the center handle and remove the protective plastic shield. NOTE: Do not touch the print cartridge roller. Fingerprints o n the roller can cause print-qual ity problems. 12. Remove the sealing tape from the print cartridge.
15. Reinstall the capture sta ge. 16. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage. ENWW Replace the print cartridges 139.
Replace the imaging drum NOTE: The imaging drum installed in this pro duct is covered by the product warranty. Replacement imaging drums have a one-year limited warranty from the date of installation. The imaging drum installation date displays on th e supplies status page.
3. Remove the capture stage and set it aside. 4. Open the print-cartridge door. 5. Pull the input tray straight out to remove it. ENWW Replace the imaging drum 141.
6. Pull out on the top rig ht portion of the front cover, and rotate it forward to release the right side. Remove the front cover from the product. 7. Lift the two levers that hold the imaging drum.
9. Remove the new imaging drum from the packaging. Place the used imaging drum in the bag and box for recycling. 10. Remove the protective shielding from the n ew imaging drum. CAUTION: To prevent damage, do not expose the imaging drum to light. Cover it with a piece of paper.
13. Reinstall the front cover. In sert the left side first, and then rotate the cover into place. 14. Reinstall the input tray. 15. Close the print-cartridge door.
16. Reinstall the capture sta ge. 17. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage. ENWW Replace the imaging drum 145.
18. Load the paper in the input tray. 19. Adjust the guides until they are snug against the paper. 146 Chapter 7 Manage and maintain ENWW.
Update the firmware HP offers periodic upgrades to the pro duct firm ware. You can load the firmware updates manually, or you can set the product to automa tically load firmware updates. Manually update the firmware 1. From the Home screen on the con trol panel, touch the Setup button.
148 Chapter 7 Manage and maintain ENWW.
8 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve pr int quality.
Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Chec k the cabling or wireless conne.
● Make sure the network router, hub, or switch is turned on and that it is working co rrectly. ● If your computer or the product is connecte d to a wireless network, low signal quality or interference might be delaying print jobs.
Step 9: Try sending a pr int job from a computer 1. Try printing the job from another computer that has the produc t software installed. 2. Check the USB or network cable connection. Direct the product to the correc t port, or reinstall the software, selecting the connec tion type that you are using.
Restore the factory-set defaults 1. On the product control panel, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Rest ore Defaults button, and then touch the OK button.
Control panel help system The product has a built-in Help system that exp lains how to use each screen. To open the He lp system, touch the Help button in the upper-righ t corner of the screen. For some screens , the Help opens to a global menu where you can search for specific topics.
Paper feeds incorrectl y or becomes jammed The product does not pick up paper If the product d oes not pick up pape r from the tray , try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of pa per for your job.
Clear jams Jam locations Jams can occur in these locations: 1 3 2 1 Output bin 2 Rear door 3I n p u t t r a y Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the input tray 1.
2. With both hands, grasp the pap er, and carefully pull it free from the product. NOTE: If the she et tears, rem ove all fragments before contin uing. Do not use sharp objects to remove fragments. 3. Raise the camera arm to the fully open position. 4.
5. Open and clos e the print cartridge door t o reset the product. 6. Reinstall the capture sta ge. 7. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage.
Clear jams from the output bin 1. Raise the camera arm to the fully open position. 2. Remove the capture stage and set it aside. 3. With both hands, grasp the pap er, and carefully pull it free from the product. NOTE: If the she et tears, rem ove all fragments before contin uing.
4. Reinstall the capture sta ge. 5. Lower the camera arm. NOTE: Lower the camera arm to protect the camera lens c over from damage. Clear jams from the rear door 1. Open the rear door. CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
2. With both hands, grasp the pap er, and carefully pull it free from the product. NOTE: If the she et tears, rem ove all fragments before contin uing.
Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled.
6. Select a type from the Media-type drop-down list. 7. Click the Pr int butto n. Use paper that meet s HP specif ications Use different paper if you are havi ng any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the p rinted pages.
Calibrate the product to align the colors If the printed output has colo red shadows, blurry graphics, or a reas that have poor c olor, you migh t need to calibrate the product to align the colors. Print the diagnostics page from the Reports menu on the control panel to check the color alignment.
Section Print-cartri dge 1Y e l l o w 2C y a n 3B l a c k 4M a g e n t a ● If dots or streaks a ppear in only one of the grou ps, replace the print c artridge that correl ates with that grou p. ● If dots app ear in mo re than one group, print a cleaning page.
3. If the problem is not resolved, remove the imaging drum fr om the product, and examine the surface. CAUTION: Do not touch the green roller. Fingerprin ts on the imaging drum can cause print- quality pro blems. 4. If you see any scratches, fi ngerprints, or other damage on the imaging drum, replace the imaging drum.
Improve copy quality If print quality problems occur only in copied documents, try these solutions. ● Make sure the copy settings on the product control panel are ad justed for the type of document and paper you are using. ● Make sure the camera arm i s raised comple tely.
1. Raise the camera arm to the fully open position. 2. Place the document or object on the capture stage, facing u p. Align the top left corner of documents with the ridges along the right and rear edges of the capture stage. 3. From the Home screen, touch the Copy button.
4. Touch the arrows to scroll through the Capture options, and sele ct the Document option. 5. Touch the Black or Color button to start copying. If you are making a copy of an o bject and there is to o much glare, try moving the object to another part of the capt ure stage.
Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use t he setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.
Solve scan to network folder problems If scan to network folder prob lems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use t he setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up.
The product prints slowly Several factors affect the time it takes to print a job: ● The use of special paper (such as transpar enc ies, heavy paper, and custom-size pa per) ● Print quality settin.
Solve USB connection problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is no t longer than 5 m (16.4 ft). Try using a shorter cable.
Solve wired network problems Check the following items to verify that the pr oduct is communicating wi th the network. Before beginning, print a configuration page from the prod uct control panel and lo ca te the product IP address that is listed on this page.
The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type cmd . b. Type ping followed by the IP addres s for your product.
Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router ar e turned on and have power. Also make sure that the wireless radio in the product is turned on.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update availab le from the manufacturer. 2. If programs request firewall access when you inst all the product or try to print, make s ure you allow the programs to run.
The wireless network is not functioning 1. Make sure that the networ k cable is not connected. 2. To verify if the network has lost communication , try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer.
Reduce interference on a wireless network The following tips can reduce inte rference in a wire less network: ● Keep the wireless devices away fr om large metal obj ects, such as filing c abinets, and other electromagnetic devices, such as mic rowaves and cordle ss telephones.
Solve product software problems with Windows A printer driver for th e product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To cl ose an application that has an icon in the system tray, right-click the icon, and select Close or Disable .
Windows 7 a. Click Start . b. Click Devices and Printers . c. Right-click the product driver icon, and then select Printer properties . d. Click the Ports tab, and then click Configure Port .
Solve product software problems with Mac OS X ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in th e product list in the Print & Fax list ●.
A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print jo b. Print a configuration page to check the product name. Verify that the name on the configuration page matches the produc t name in the Print & Fax list.
Remove software (Windows) Windows XP 1. Click Start , and then clic k Programs . 2. Click HP , and then clic k the product name . 3. Click Uninstall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start , and then clic k All Programs .
Remove software (Mac OS X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications . 3. Select Hewlett Packard . 4. Select HP Uninstaller . 5. Select the produc t from the list of dev ices, and then click the Uninstall button.
186 Chapter 8 Solve problems ENWW.
9 Supplies and accessories ● Order parts, ac cess ories, and supplies ● HP policy on non-HP supplies ● HP antico unterfei t Web site ENWW 187.
Order parts, accessories, and supplies HP original print cartridg e, imaging drum, and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Your print cartridge might not be a genuine HP print cartridge if yo u notice the following: ● The supplies sta tus page indicate s that a non-HP su pply is installed.
190 Chapter 9 Supplies and ac cessories ENWW.
Index A accessories ordering 187, 188 AirPrint 62 anticounterfeit supplies 188 applications downloading 123 Apps menu 123 archival-quality printing 60 B bin, output jams, clearing 159 locating 6 bookl.
Embedded Web Server changing network settings 124 changing passwor d 130 changing product name 1 25 opening 124, 125, 130 enlarging documents copying 82 errors software 180 F factory-set defaults, res.
page sizes scaling docume nts to fit (Mac) 48 scaling doc uments to fit (Windows) 47 pages per sheet selecting (Mac) 38 selecting (Windows) 36 paper jams 155 ordering 188 selecting 163 supported size s 14 supported types 15 paper jams.
size, c opy reducing or enlarging 82 sleep dela y disabling 131 enabling 131 small documents copying 87 software HP Utility for Mac 129 problems 180 Readiris OCR 116 scanning from TWAIN or WIA 116 uni.
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*CF040-90980* *CF040-90980* CF04 0-90 9 80.
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