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HP EliteBook 8770w Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only..
© Copyright 2012 Hew lett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or reg istered trademarks of Intel Corporation in the United States and other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts.
iv Safety warning no tice.
Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ...
Component replac ement procedur es .. .......... ........... ........ ........... ......... ............ ......... ........... ........ ... ... 49 Service tag and PCID label ....... ........... ........... ............... ........... ............ ....
Networ k cable and jack . ........... ......... .......... ........... ......... .......... ........... ......... .......... ......... 107 Power connector cable ........... ............ ........ ............ ........... ......... ........... .........
DVD±RW Supe rMulti Doubl e-Layer Dr ive specif ications ....... .............. ............. ............... ............... . 133 DVD-RO M Drive sp ecification s ...... .............. ......... ............. ............ ............. .......... ...
1 Product description Category Description Product Name HP EliteBook 8770w Mobile Workstation Processors Next Generation Intel® Core™ i7 proces sors, (support Intel Tu rbo Boost Technology): ● i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz) , 1600 MHz, 4 MB L3 Cache, 4 threa ds, 35W ● i7-3610QM, 2.
Category Description Supports the following configuratio ns: ● 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (4096 × 1) ● 4096 MB total system memory (2048 × 2) ● 819.
Category Description 2 stereo speakers Integrated 720p HD webcam Modem 56K V.92 data/fax modem Supports “no modem” option Modem cable not included Ethernet Intel® 82579LM Gigabit Network Connecti.
Category Description Ports ● 1394a (1) ● Multi-pin AC port ● Audio in (mono microphone) ● Microphone input (stereo) ● Audio-out (stereo headphone) ● Display port (1.1a for NVIDIA, 1.2 for AMD) ● Docking connector ● eSATA/USB 2.0 combo ● RJ-11 (modem) ● RJ-45 (Ethernet, includes li nk and activity lights) ● USB 3.
Category Description Support for the following batteries: ● 8-cell, 2.8 Ah (83 WHr) Li-ion battery ● 8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty on ly) ● Supports 9-cell (73 WH r) polymer, HP ST09 Extended Life Battery (does not support HP Fast Charge) ● Supports 9-cell 3.
Category Description Web-only support: ● Windows XP Professional 64 (select models only) ● Windows XP Professional 32 (select models only) ● Windows 7 Ultimate 64 (select models only) ● Window.
2 External component identification Top Top 7.
Display — Windows models Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.
Display — SUSE Linux models Component Description (1) Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on.
TouchPad Component Description (1) Left pointing stick button Can be used with the pointing stick and functio ns like the left button on an external mouse. (2) Center pointing stick button Can be used with the pointing stick and functio ns like the center button on an external mouse.
Lights Component Description (1) TouchPad on/off light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation.
Buttons and fingerprint r eader (select models only) Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, p ress the button to turn on the computer. ● When the computer is on, press the bu tton briefly to initiate Sleep/Suspend.
Component Description (5) Web browser button When Windows is runn ing, press the butto n to open the default Web browser. (6) Calculator button Opens the Wi ndows calculator functio n. (7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon.
Keys — Windows systems Component Description (1) esc key Displays system information when pressed in coMBination with the fn key. (2) Function keys Execute frequently us ed system functions when pressed in combination wi th the fn key.
Keys — SUSE Linux models Component Description (1) Function keys Execute frequently used system functions when pressed in combinat ion with the fn key. (2) fn key Executes frequently used system functions when pressed in combinat ion with a funct ion key.
Component Description (1) Media Card reader Supports the following dig ital card formats: ● Secure Digital (SD) Card ● Secure Digital HC (SDHC) Card ● Secure Digital XC (SDXC) C ard ● MultiMediaCard (MMC) ● MultiMediaCardplus (MMC+) (2) Display release latch Opens the computer.
Right Component Description (1) Audio-out (headphone) jack Produces sound when con nected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNIN G! To reduce the risk of personal injury, adjust the volume before putting on hea dphones, earbuds, o r a headset.
Left Component Description (1) Security cable slot Attaches an option al secur ity cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) USB 3.0 ports (2) Connect optional USB 3.
Rear Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot Supports a wireless su b scriber identity module (SIM). The SIM slot is located inside the b attery bay. (3) Battery release latch Releases the battery. (4) Accessory battery connector Connec ts an optional accessory battery.
Component Description (9) Speakers (2) Produce sound. NOTE: To use the SRS Premium Sound software, select Start > All Programs > SRS Premium Sound . (10) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, an d the memory module slots.
3 Illustrated parts catalog Computer major components 22 Chapter 3 Illustrated parts catalo g.
Item Description Spare part number (1) Display Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA 691223-001 Display panel, 43.
Item Description Spare part number Without backlight, for use in Latin America 688737-161 With backlight, for use in Latin America 688738-161 Without backlight, for international use 688737-B31 With b.
Item Description Spare part number With backlight (Windows 8) for use in Russia 701978-251 With backlight (Windows 8) for use in Thailand 701978-281 With backlight (Windows 8) for use in Belgium 70197.
Item Description Spare part number Without backlight, with pointing stick (Win dows 8) for use in South Korea 701977-AD1 Without backlight, with pointing stick (Win dows 8) for use in Internationally .
Item Description Spare part number (10) Graphics board (includes replacement thermal material): AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 689279-001 NVIDIA Quadro 3000M, N1.
Item Description Spare part number (19) Audio/USB 2.0 board 689284-001 (20) Display (VGA) port 696435-001 (21) Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part n umber 652545-001.
Display components Item Description Spare part number (1) Display b ezel Display bezel 688763-001 (2) Webcam module 688752-001 (3) Display Display panel, 43.
Item Description Spare part number Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not availab le with HP Mobile Br oadband) ( includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables) 688736–001 Display assembly, 43.
Mass storage devices Item Description Spare part number (1) 7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive : NOTE: The hard drive bracket is included in the Hard Drive Hardw are Kit, spare part number 642774-001.
Item Description Spare part number DVD-ROM Drive 688769-001 (5) 6.35 cm (2.50 in) Solid-state drive (includes bra cket): ● 256 GB solid-state drive Self-Encrypting drive (SED) 68876 7-001 ● 128 GB.
Miscellaneous parts Description Spare part number AC Adap ter 200W PFC Slim AC Smart Adapter 693708-001 230W PFC AC Smart Adapter 693714-001 Power cord (3 conductor, black, 1.
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician re commended N = Non-user rep laceable Spare part number CSR flag Description 434594-001 A Optical USB travel mouse 491683-001 A Power cord for use in North America (3 conductor, black, 1.
Spare part number CSR flag Description 634089-001 A Battery, 9-cell, Li-ion, 2.2 Ah (73 WHr) 634400-001 A WWAN, HP un2430 EV-DO/HSPA Mobile Broadband Module 634862-001 A Hard drive, 320 GB, 7200-rpm S.
Spare part number CSR flag Description 669832-001 A Broadcom 802.11a/b/g/n 2x2WiFi Adapter 670034-001 A Memory module, 8 GB (PC3-12800, 1600 MHz) 674318–001 Laser USB travel mouse 680646-001 N Next Generation Intel® Core™ i7 Processor i7-3610QM, 2.
Spare part number CSR flag Description 688737-141 A Keyboard without backlight fo r use in Turk ey (includes keyboard cab le, pointing stick and pointing stick cable) 688737-151 A Keyboard without bac.
Spare part number CSR flag Description 688737-FL1 A Keyboard w ithout backlight for use in Cz echoslovakia ( includes keyboard cable, p ointing stick and pointing stick cab le) 688737-FP1 A Keybo ard .
Spare part number CSR flag Description 688742-001 A Smart Card (includes cable) 688743-001 N Fingerprint reader (includes cable) 688744-001 A Screw Kit 688745-001 N System board for use with computer .
Spare part number CSR flag Description 689281-001 N Graphics board, NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR 5 video memory 689282-001 N Graphics board, NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR 5 video memory 689283-001 N USB 3.0 board (i ncludes cab le) 689284-001 N Audio/USB 2.
Spare part number CSR flag Description 701977-091 A Keyboard (Windows 8) without backlight for use in Norway (i ncludes keyboar d cable, pointing stick and pointing stick cable) 701977-131 A Keyboard .
Spare part number CSR flag Description 701977-DB1 A Keyboard (Windows 8) without backli ght for use in Canada (includes keyboard cable, pointing stick and pointing stick cable) 701977-DD1 A Keyboard (.
Spare part number CSR flag Description 701978-FL1 A Keyboard (Windows 8) with backlight for use in C zechoslovakia (includes keyboard cable, pointing stick and pointing stick cable) 702080–001 A Int.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw driver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdr iver ● 5.
Cables and and pointing stick con nectors CAUTION: When servicing the computer, be sure that c ables are placed in their prop er locations during the reassembly p rocess. Improp er cable placem ent can damage th e computer. Cables must be handle d with extreme care to avo id damage.
Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensit ive to electrost atic discharge (ESD). Circuitry design and st ructure determine the degre e of sensitivit y.
Packaging and transporting guidelines Follow these groun ding guidelines whe n packaging and transp orting equipment: ● To avoid hand an d pointing stick con tact, transpor t products in static-saf e tubes, bags, or boxes. ● Protect ESD-sen sitive parts and assemblie s with conductive o r approved and p ointing stick containers or packagin g.
Equipment guidelines Grounding equi pment must include eith er a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resistance in the g round and pointing stick cords.
Component replacement procedures This chapter provides removal an d replacement proced ures. There are as many as 98 screws and screw locks that must be remo ved, replaced, or loosened when servicing the computer. Make special n ote of each screw and screw lock size and location during removal and replacement.
Windows 8 mod els Non Windows 8 mod els 50 Chapter 4 Remova l and replacement procedures.
Computer feet The computer feet (not illustrate d) are adhesive-backed rubber pads . The feet are included in the base enclosure spare part kit, sp are part number 68 8765-001. Th e rubber feet that attach to the base enclosure in the loca tions illustrated below.
SIM Before removing the SIM, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 51 ). Remove the service access cover: 1. Position the computer upside down on a flat surface, with the front toward you.
Primary hard drive NOTE: The hard drive bracket is included in the Ha rd Drive Hardware Kit, spare part number 642774-001. Description Spare part number 750 GB, 7200-rpm SATA hard drive 633252-001 500.
8. Lift the Smart Card reader to th e upright position (2) . 9. Loosen the Phillips M2.5 x10.5 captive screws (1) that secure th e hard drive to the co mputer. 10. Grasp the tab on the h ard dr ive and slide the hard drive (2) to disconnect it from the system board.
b. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to rea sse mble and install the h ard drive. Secondary hard drive NOTE: The hard drive bracket is included in the Ha rd Drive Hardware Kit, spare part number 642774-001.
3. Grasp the tab and slide the hard drive (2) to the right. Lift the hard driv e up to remove it fro m the hard drive bay (3) . 4. If it is nece ssary to remove the hard drive bracket, fo llow these steps: a. Remove the four Phi llips M3.0x3.0 screws (1) that secure the hard drive br acket to the har d drive.
Smart Card reader Description Spare part number Smart Card reade r (with cable) 688742-001 Smart Card rea der cover 652546-001 Before removing the Smart Card reader, follow thes e steps: 1.
9. Slide the Smart Card reader b ack toward the h inges on the Smart Card reader cover, and remove the Smar t Card reader board (2) . Reverse this procedure to rea ssemble an d install the Sma rt Card reader. Bluetooth module NOTE: The Bluetooth modu le spare part kit does not include a Bluetooth module ca ble.
Remove the Blueto oth module: 1. Remove the Bluetoot h module cover. 2. Gently pry the Bluetooth module away from th e adhesive in the b ase enclosure and lift the Bluetooth module (1) . 3. Disconnect th e Bluetooth module fr om the Bluetooth cable (2) , and remove the module.
Description Spare part number Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 69858 8-001 Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001 CAUTION: The WLAN module and the WWAN module are not inte rchangeable.
WWAN module Description Spare part number HP un2430 EV-DO/HSPA Mobile Broadband Mo dule 634400-001 HP hs2340 HSPA+ Mobile Broadband Modu le 668969-001 HP un2430 EV-DO/HPSA minicard9999 702080-001 HSPA+ with GPS minicard 710788–001 CAUTION: The WWAN module and the WL AN module are not in terchangeable .
Reverse this procedure to insta ll the WWAN module. RTC battery Description Spare part number RTC battery 651948-001 Before r emoving th e RTC bat tery, foll ow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
Description Spare part number Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688771-001 DVD-ROM Driv e 688769-001 Before removing the optical drive, follow these ste ps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
5. If it is necessary to replace the optical drive bracket: a. Position the optical dr ive with the rear toward you. b. Remove the three Ph illips M2.0×3.0 screws (1) that secure th e optical drive bracket to the optical drive. c. Remove the optical drive bracket (2) .
c. Firmly pull ou tward on the bezel to remove the be zel from the optical drive tray. Reverse this procedure to rea ssemble an d install the optical drive. Upgrade bay hard drive NOTE: The hard drive bracket is included in the Ha rd Drive Hardware Kit, spare part number 642774-001.
2. Remove the four Phillips PM3.0×3.0 screws that secure the upgra de bay hard driv e carrier to the computer. 3. Loosen the 2 Phillips captive screws (1) that secure the hard drive to the carrier.
A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots (primary memory slots). When addin g or replacing memory modules, slot 1 must be populated before slot 2 is populated.
Reverse this procedure to in stall a primary me mory module. Expansion memory module NOTE: Expansion memory slots are locate d in a co mp artment on the botto m of the computer. A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots, which are called primary memory sl ots in this MSG.
2. Remove the expan sion memory modu le (2) by pulling the module away from the slot at an angle. NOTE: Memory modules a re designed with a n otch (3) to prevent incorrect install ation into the expansion memory modu le slots. Reverse this procedure to in sta ll an expansion memory module.
Keyboard For use in: Spare part number For use in: Spare part number Keyboard with backlight (includes keyboard cable, pointing st ick and pointing stick cable): Belgium 688738-A41 Norway 688738-091 D.
For use in: Spare part number For use in: Spare part number Spain 701977-071 Denmark 701977-08 1 Norway 70 1977-091 Portugal 701977-131 Turkey 701977-141 Greece 701977-151 Latin America 70 1977-161 Sa.
5. Remove the service access cover (see Service access cover on page 52 ). 6. Remove the optical drive (see Optical driv e on page 63 ) or upgrade bay hard drive (see Upgrade bay hard drive on page 66 ). NOTE: The optical drive or hard d riv e carrier in the upgrade bay must be remo ved in order to remove the keyboard.
4. Insert a small tool at an an gle through the ho le in the optical dr ive bay at an angle to push out the top edge of the keyboard. This gives you access to the back of the ke yboard and release s the top edge of the keyboard. NOTE: Make sure that the optical drive or upgr ade hard d rive have been remo ved before performing this proc edure.
10. Release the pointing sti ck ZIF connector (3) an d lift the cable (4) to release it. Reverse this procedure to insta ll the keyboard. Fan/graphics board heat sink assembly NOTE: The fan/graphics board he at sink assembli es in clude replacement ther mal material.
5. Remove the service access cove r (see Service access cover). 6. Remove the optical drive (see Optical driv e on page 63 ) or upgrade bay hard drive (see Upgrade bay hard drive on page 66 ). 7. Remove the keyboard (see Keyboard on page 71 ). 8. Remove the top cover (see Top cover on page 83 ) 9.
2. Lift the heat sink/fan assembly (2) straight up to remove it. NOTE: Due to the adhe sive quality of the thermal material locate d between the fa n/graphics board heat sink assembly an d graphics board co mponents, it ma y be necessary to mo ve the graphics board heat sink from side to si de to detach it from the system board.
Display bezel Description Spare part nu mber Display bezel for use with computer models without a webcam 688763-001 Before removing the display beze l, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
3. Flex the inside ed ges of the top edg e (3) , the left and right side s (4) , and the bottom edge (5) of the display beze l until the bezel disen gages from the display enclosure and then remove the bezel (6) . Reverse this procedure to insta ll the display bezel.
3. Remove the 1 Phillips screws (3) that secure the d isplay panel bracke ts to the hinge pipe. 4. Slide the hinge pipe to the ri ght (1) and remove the hinge pip e (2) . NOTE: Make sure you pu ll back the antenn a cables when removing the hinge pipe.
Display panel cable Description Spare part number Display panel cable (select models only) 688761-001 To remove the disp lay panel cable: ▲ Release the adhesive tape that secures the display pane l cable to the display panel (1) . Disconnect th e cable (2) , and then remove the cable (3) .
▲ Remove the 4 screws that secu re each hinge a ssembly to the pan el (1) , and then remove the hinge brackets (2) . Webcam module Description Spare part number Webcam module with microphone 688752-001 Before removing the webcam modu le, follow these ste ps: 1.
Remove the webcam module: 1. Lift the WLAN antenna cab les (1) , and then remove the WWAN antenn a cables (2) . 2. Remove the webcam cable (1) from the hinges and then di sconnect the webcam ca ble from the display enclosure (2) . 3. Remove the webcam modul e from the display e nclosure (3) .
Before removing the top cover, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
3. Remove the two Phillips M2.5x3 screws in the optical driv e/upgrade drive bay (1) and the four Phillips M2.5x3.0 screws inside the battery bay (2) . 4. Disconnect the power bu tton board cable (1) . Disconne ct the Tou chPad cable on the left (2) and the right sides (3) .
7. Grasp the top cover by the hole in the optical di sk drive/upgrad e drive bay and li ft up the front edge of the top cover (1) . 8. Remove the top cover fr om the base enclosure (2) .
d. Release the TouchPad from the front right side clip (3) and then remove the Tou chPad from the top cover. Reverse this procedure to in stall the top cover an d TouchPad. NOTE: In revers ing this proc edure, make sure that the display latch assemb ly actuator lines up correctly with the top cover to a void damaging any components.
Display assembly Description Spare part number Display panel, 43.9 cm (17.3 in), High Definition Plus ( HD+ ) Anti-Glare (AG) L ED WVA without webcam 691223-001 Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 691224-001 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Co lor with webcam (not available with HP Mobile Broadband) 688736-001 43.
2. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2) . 3. Turn the computer right side up, facing you. Feed the WLAN and WWAN cables thro ugh the hole next to the keyboard screw (1) , and then lift th e cable free of th e routing areas (2) .
5. Disconnect th e display panel cab le (1) , and then remove the cable (2) . NOTE: Make sure all cab les are freed from the clips i n the routing channel. 6. Turn the unit aroun d, and then remove the Torx M2.5 x7.0 screws (1) that secure the display hinges to the base enclosure.
7. Position the computer with the rear towa rd you. Lift the rear hinges a nd remove. 8. Remove the two 6 millimeter Torx screws securing the displa y panel to the base enclosure (1) `, and then remove th e display panel (2) . Reverse this procedure to rea ssemble and to install the displ ay assembly.
Before removing the power button board, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
Before removing the application butto n board, follow the se steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
Before removing the fingerprint reader, fo llow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
Before removing the Audio/USB 2.0 board, foll ow these ste ps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
Speaker assembly Description Spare part number Speaker assembly 652540-001 Before removing the speaker assembly, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
2. Gently flex the band on th e base enclosure next to the speaker assembly, a nd remove the speaker assembl y (2) . Reverse this procedu re to install the speake r assembly. Modem module NOTE: The modem module spare part kit does not includ e a modem module cable.
6. Remove the optical drive (see Optical driv e on page 63 ) or upgrade bay hard drive (see Upgrade bay hard drive on page 66 ). 7. Remove the keyboard (see Keyboard on page 71 ). 8. Remove the top cover (see Top cover on page 83 ). 9. Remove the Smart Card read er (see Smart Card reader on page 58 ).
7. Remove the keyboard (see Keyboard on page 71 ). 8. Remove the top cover (see Top cover on page 83 ). 9. Remove the Smart Card read er (see Smart Card reader on page 58 ).
Modem module cable NOTE: The modem module ca ble is included i n th e Cable Kit, spare part number 65 2545-001. Before removing the modem module cable, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
Reverse this procedure to in stall the modem module cable. Component replacemen t procedures 101.
Card reader/USB 3.0 board Description Spare part number Card reader/USB 3.0 board 689283-001 Before removing the card reader/USB 3. 0 board, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
Bluetooth module cable NOTE: The Bluetooth modu le cable is included in the Cable Kit, spa re part number 6525 45-001. Before removing the Bluetooth modul e cable, follow these ste ps: 1.
NOTE: Models that supp ort quad-core processors have fo ur memory slots. Models t hat support dual-core proce ssors have two memory slots. Description Spare part number For use in all countries and re.
● Primary memory modules (see Primary memory module on page 67 ) ● Expansion memory m odules (see Expansion memory module on page 69 ) ● Graphics board (see Graphics board on page 115 ) ● Proc.
4. Remove the 4 Phillips M2.5x3.0 screws (marked wi th a triangle icon) th at secure the system board to the base enclos ure (2) , and th en remove the sh ort stand off screw (3) and the tall stand off screw (4) . 5. Lift up on the right side of the system board (1) , and then remove the system board (2) by sliding it out.
Network cable and jack NOTE: The network cable is included in the Ca ble Kit, spare part number 652545-0 01. Before removing the networ k cable, fo llow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.
Before removing the power connecto r cable, follow th ese steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
Before removing the security lock, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer.
3. Rotate the security lock a way from the base en cl osure and remove the security lo ck from the base enclosure (2) . Reverse this procedure to insta ll the security lock.
Remove the processor heat sink: 1. Following the sequence stamped in to the processor heat sink, lo osen the four Phillips captive screws (1) that secure the p rocessor heat sink to the system board.
Processor NOTE: The processor spare part kit includes re placement thermal material. Description Spare part number Next Generation Intel® Core™ processors , (support Intel Tur bo Boost Technol ogy) (includes replacement thermal material): i7-3610QM, 2.
2. Lift the processor (2) straight up and remove it. NOTE: When you install the pro cessor, the gold triangle (3) on the processor must be aligned with the triangle (4 ) embossed on the processor socket. Reverse this procedure to insta ll the processor.
Fan/Heat sink ▲ Remove the 4 screws secu ring the fan /heat sink (1) , and then remo ve the fan/heat sink (2) . NOTE: Make sure the fan cable is disc onnected from the system board. NOTE: This diagram shows a view of of the processor (1) th e paste (2) , the board components (3) , and the pads (4) .
Graphics board NOTE: The graphics board spare part kit incl udes replaceme nt thermal material. Description Spare part number AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.
2. Lift the right edge of the grap hics board unti l it rests at an angle and re move (2) . Reverse this procedure to insta ll the graphics board. Fan Description Spare part number Fan 688762-001 Before removing the fan, follow these step s: 1. Shut down the co mputer.
2. Remove the fan (2) . Reverse this procedure to insta ll the fan into the fan/graphics bo ard heat sink assembly. Component replacemen t procedures 117.
5 Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drive s, display, keyboard, mous e, and printer).
NOTE: You can us e either a pointing device (T ouchP ad, p ointing stick, or USB mouse) or the keyboard to navigate a nd make selections in Compu ter Setup.
Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP we bsite. Most BIOS update s on the HP website are packaged in compre ssed files called SoftPaqs . Some download packa ges contain a file n amed Read me.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary . Follow any instructions that are d isplayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. From the Start screen, type e , and then click File Explorer . 2. Click your hard drive de signation.
To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup me nus withou t saving your changes, click the Exit icon in the lower-left corner of the screen, an d then follow the on-screen in structions.
Restoring factory setting s in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsucce ssful installation, down load and install a BIO S update only when the computer is con nected to reliable external power using the AC ad apter.
Using Advanced System Diagnostics Advanced System Diag nostics allows you to run dia gnostic tests to de termine if the computer hardware is functioning properly.
To start Computer Se tup, follow these ste ps: 1. Turn on or restart the compu ter, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of th e screen.
3. Use a pointi ng device or the arrow keys to select Fi le > Restore Defaults . 4. Follow the on-screen instructions. 5. To save your change s and exit, click the Save icon in th e lower-left corner of the screen, and then follow the on-scre en instructions.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an u nsuccessful installation, downlo ad and install a BIOS update only when the computer is connected to reli able external power u sing the AC adapter.
To start Advanced System Diagnostics: 1. Turn on or restart the compu ter. While the “Press the ESC ke y for Startup Me nu” message is displayed in the lo wer-left corner of the screen , press esc . When the Startup Menu is d isplayed, press f2 . 2.
6 Specifications Computer specifications Metric U.S. Dimensions Width 41.70 cm 16.40 in Depth 27.20 cm 10.70 in Height (front to back) 3.70 cm to 4.30 cm 1.47 in to 1.68 in Weight 3.60 kg 7.96 lbs Input power Operating voltage 19.5 V dc @ 4.74 A – 120 W Operating current 4.
43.9 cm (17.3 in) WVA display specifications Metric U.S . Dimensions Width 24.4 cm 9.65 in Depth 38.1 cm 15.0 in Diagonal 43.9 cm 17.3 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 180 nits (typical) Backlight LED Character display 80 × 25 Total power consumpt ion 6.
Blu-ray R/RE DVD±RW SuperM ulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R- DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD +RW, DVD- R, DVD-R-DL, DVD-RW, DVD- RAM (Ver.
Applicable disc Read: Write: 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.
Applicable disc Read: Write: 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword D MA Mode DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD- TEXT, CD-ROM, CD-ROM XA, M.
7 Backup and recovery To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive (s elect models only), cr eate syst em rep.
Creating recovery media NOTE: The Windows DVD can be created only once. Therea fter, the option to create that media will not be available. 1. Select Start > All Programs > Productivity and Tools > HP Reco very Disc Cr eator . 2. Select Driver DVD or Windows DVD .
Performing a system recovery In case of system failure or inst ability, the computer provides the following tools to recover your files: ● Windows recovery to ols: You can use Wi ndows Backup and Re store to reco ver information you have previously backed up .
To recover the original hard drive image u sing f11 : 1. If possible, bac k up all personal files. 2. If possible, che ck for the presen ce of the HP Recovery partition: click Start , right-c lick Computer , click Manage , and then click Disk Mana gement .
Using a Windows 7 operating system DVD (purchased se parately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/ go/contactHP . For wo rldwide support, go to http://welcome.hp.com/ country/us/en/ wwcontact_us.
CAUTION: Some Startup Repair options will complete ly erase and reforma t the hard drive. All files you have created and an y software installed on the computer are perman ently removed.
Using Windows 8 oper ating system media (p urchased separately) To order a Windows 8 oper ating system DVD , go to http://www.hp.com/ support , select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support.
Using Windows Refresh fo r quick and easy recovery When your computer is not work ing properly and you need to regain system stability, the Windows Refresh option allo ws you to start fres h a nd keep what is importan t to you. IMPORTANT: Refresh re moves any traditional applications that were not origina lly installed on the system at the factory.
3. Click Change PC setting s in the bottom-right corne r of the scre en, and then select General from the PC settings screen. 4. Under Remove everythi ng and reinstall Windows , select Get starte d , and follow the on- screen instructions.
5. Using the arrow keys, select Yes when pr ompted: Do you want to start the System-Restore? 6. Follow the on-screen instructions. NOTE: You can also restore th e computer from the p a rtition by restarting the computer, and then pressing the f11 key .
8 Power cord set requirements The wide-range input fe ature of the computer perm its it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor powe r cord set included wi th t he computer meets the req uirements for use in the country or region where the e quipment is purchased .
Country/region Accredited agency A pplicable note nu mber Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable ba ttery has reached the en d of its useful life, do not dispose of the batte ry in general house hold waste.
Index Symbols/Numerics 1394 port, identifying 18 A AC adapter, spare part numbers 33, 40 accessory battery connector, identifying 20 Antenna Kit spare part number 30, 35 application b utton board remov al 92 spare part number 92 audio in (microphone) jack 17 audio, product description 2 audio-out (head phone) jack 17 audio/USB 2.
display release latch 16 Display Rubber Kit spare part number 35 display specifi cations 131 DisplayPort, identifying 18 docking connector, identifyin g 20 docking station spare part numbers 36 dockin.
mass storage dev ice , spare part numbers 28 Media Card reader, i dentifying 16 memory module product description 1 removal 67, 6 9 spare part number 36 spare part numbers 26, 27, 35, 67, 69 microphon.
RTC battery remov al 63 spare part number 26, 35, 63 S Screw Kit spare part number 33, 39 security cable slot, identifying 18 security lock removal 1 08 security, product description 5 sequential part.
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