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Maintaining and T roub leshooting the Gate w a y ALR 8300 Ser v er P art # 8504081 A MAN S YS US 8 300 TE CH REF R 1 12/98 4081TL.book Page 1 Tuesday, December 22, 1998 1:27 PM.
Notices Copyrigh t © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux C ity , SD 57049 USA All Rights Reser ved This publicati on is protected b y cop yright an d all righ ts are reser ved. No part of it may be reproduced or transm itted by any means or in any for m, witho ut pr ior cons ent in wr iting from Ga tewa y 2000.
Contents i Contents Preface .. .......... .............. .............. .............. .............. ......... ......... v Conventions used in this guide .................................................. ............ vi Safety instructions .........
ii Maintaining and Troubleshooting the Gat eway ALR 8300 Server Processor speed j umper ................................................................. 32 Clear CMOS jumper ................................................. ..................... 33 SHM mode jumper .
Contents i ii Reference Data .. .............. ........................ ................... .......... 91 Acronyms and abbreviations .................. .............................................. 92 Terms and definitions ...........................
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Pref ace Conventions used in this guide ...................... ........ vi Safety instructions ................................................. vii Additional information sourc es.
vi Maintaining and Troubleshooting t he Gateway ALR 8300 Server Con ventions used in this guide Throughout this gui de, you will see the follo wing con venti ons: Con vention Description E NTER K eyboard key names are pr int ed in sm all capital s. C TRL +A LT +D EL A plus si gn indicates tha t the ke ys must be press ed si multan eousl y .
Preface vii Safety instructions Observe the follo wing safety instructions w hen using your system: • F oll ow all instructions marked on t he system and in the documentation. • When the computer is tur ned of f, a small amount of electrical cur rent st ill r uns through the c omputer .
viii Maintaining and Troubleshooting the Gat eway ALR 8300 Server • There is a danger of explosion if the CMOS (complementar y metal-o xide semiconductor ) battery is replaced incorrectly . Replace the batt ery with the same or equi v alent type recommended b y the manufacturer .
Preface ix Add ition al inf ormation sour ces Along with this manual and your user’ s guide, you can f ind additional information b y using the follo wing sources . The Gate w a y Su ppor t Center Log on to the Gate wa y Support Center at www .gate wa y .
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1 Chapter 1: System Access Static elec tricity precautions ................................... 2 Opening the system ..... .............................
2 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Static electricit y precautions Static elec tricity can permanentl y damage electroni c components in your computer . Wh en opening your compute r case, al wa ys perform the follo wing procedur e: 1.
System Ac cess 3 Opening the syst em Depending on y our pur pose, y ou may need t o remo ve onl y one or all of the system co v ers. F oll ow t he instr uctio ns specif ic to the c o ver y ou want to remo v e, as indicated in each section.
4 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 3. Slide the panel back and gentl y pull it of f of the chas sis. 4. Set the panel as ide. Remo ving th e wrap-around pa nel Y ou must remo v e the side panel be fore remo ving the wrap -around panel.
System Ac cess 5 4. Slide the panel backward a fe w inches. 5. Lift the bott om of the panel outw ard so tha t its top is angled on t he chassis, as sho wn in Fi gure 2.
6 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4. Remo ve the six scre ws that s ecure the bezel t o the chassis, as sh o wn in F igure 3. Set the scre ws aside. F igur e 3: Remo ving the Beze l 5. Gentl y pull the bezel of f of t he chassis and la y it aside .
System Ac cess 7 Closing the system Before closing the system, ver ify that all connect ors and boards are properl y installed an d f ir ml y seated. Reinstall ing the b ezel Y ou must replace the bezel before y ou replace th e wrap-around panel and the sid e panel.
8 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 2. Carefull y thread t he ribbon cabl es through the openings in t he chassis and connect them to t he appropriate connector s.
System Ac cess 9 2. Lo w er the panel and anc hor its top edge to the chassis. 3. Gentl y release the panel so that its side is flush against the chassis. 4. Slide the panel forw ard until it is loc ked into place. 5. Secure th e panel with the scre ws y ou remo ved w hen y ou remo ved t he wrap-arou nd panel.
10 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 2. V erify that t he slots on the pa nel are aligned with the locking tabs on the chassis. 3. Slide panel to wards the front of the system unti l the panel is lock ed into place. 4. Secure th e panel with the scre ws y ou remo ved w hen y ou remo ved t he side panel.
2 Chapter 2: Components System board ................................ ......................... 12 The RAID backplane... ..............................
12 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server System boar d The system board functions as the main int erface betw een the processor , memor y , and peripherals. See the tab le belo w and on the fol lo wing page for the ke y to Figur e 7.
Components 13 K Reset connector L F ront panel connector M External hard dri ve co nnector N Hard dri ve LED connector O Server management connector P I 2 O connector /secondar y PCI slot 1 Q User NMI.
14 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server AV DIMM bank D AW Optional po w er connect or AX Processor 1 fan connect or AY Embedded VRM for processor 1 AZ Optional VRM for pr oces.
Components 15 P ower supply auxiliar y connector (E) Pro vides additional connections from the pow e r supply to the system board. Optional power connector (A W) This po w er connector pro vides an alte r nati ve connectio n for use with a dif ferent po w er suppl y .
16 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Exter nal hard dr ive connector (M) The ex ter nal hard dri v e connector allo ws y ou to connect a cab le from an ex ter nal hard dri v e to the system board to al lo w the hard dri ve acti vity LED and system monit oring to reco gnize the e xter nal dri v e.
Components 17 Dr iv e controllers and connectors The system board suppor ts se veral controllers for dri v es and other peripherals . Connectors to link t hese controllers to t he appropriate de vices are also pro vided.
18 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • W ide SCSI conf iguration supporting up to 15 connected SCSI peripherals per channel for as man y as 30 de vices. As man y as se ven 8-bit devices c an be installed on each cha nnel.
Components 19 Ser v er man agement conne ctors The server management connectors pro vide hard ware an d component monitorin g to assist y ou in maintaining the ser ver . Ser v er man agement connector (O) The server management connec tor allo ws you to connect a server management de vice to the system boar d to monitor system acti vities.
20 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Batter y (AA) Pro vides the po w er to maintain th e CMOS memory when the syste m is turned off or unplugged. Expansion slots The system featur es sev en expansion sl ots: four PCI slots, one PCI s lot/I 2 O slot, one PCI/RAID por t, and one shared PCI/ISA slot .
Components 21 I/O connectors The I/O connectors are located on the back pan el of the system. Figure 7 on page 12 sho ws the locations of the connector s on the system board.
22 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • One V GA vide o por t (AL in F igure 7) • One PS/2-style mouse port (part of AM in F igure 7) • One PS/2-style k eyboard port (part of AM in Figure 7) • One RJ-45 Ethernet connector with t wo LED indi cators (AJ in F igure 7).
Components 23 V oltage regulator modules (A Y , AZ) Each proces sor must ha ve a dedicate d voltag e regulator module (VRM) that ad justs the vol tage supplied to the pr ocessor . The VRM for the boot processor (CPU 1) is integrated into the sys tem board.
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3 Chapter 3: Installing Components Replacing the processor......................................... 26 Installi ng a second processor................................. 29 Setting syste m board jumpers ............................... 32 Installi ng m emory and hardware .
26 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Replacing the p r ocessor The system is compatible wit h Intel P entium ® II Xeon ™ processors. Y ou can either upgrade the e xisting P entium II Xeon processor or ins tall a second processor of the same speed as t he original processor .
Installing Components 27 3. W earing an anti-stat ic wristband grounded to the sys tem chassis, remo v e the lock bar f rom the processor support. See Fi gure 9. F igur e 9: Remo ving the Loc k Bar 4. Remo ve the tw o scre ws that secure the pr ocessor cartridge in t he supports and remo v e the lock bar .
28 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 6. Place the proce ssor cartridge t hat you remo ved in a safe place. 7. Remo ve the replacement proc essor cartridge from it s protecti ve wrapping and place it in the car trid ge suppor ts for the slot 1 connector .
Installing Components 29 Instal ling a seco nd pr ocessor The system is compatible wit h Intel P entium ® II Xeon ™ processors. Y ou can either upgrade the e xisting P entium II Xeon processor or ins tall a second processor of the same speed as t he original.
30 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 3. W earing an anti-stat ic wrist stra p g rounded to the system chassi s, remo v e the T e rminator Card from the sys tem board. See Figure 12. F igur e 12: Remo ving the T erminator Car d 4081TL.
Installing Components 31 4. Align the ne w P entium II SEC cartridge i n the Slot 2 supports and press it f irm l y into place unt il full y seated. See F igure 13. F igur e 13: Instal ling the New Pr ocess or 5. Place the lock bar o ver t he top of the processor ca r trid ge and secure it in place wi th the tw o scre ws pro vided.
32 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Setting system board jumpers The system board jumpers let you change s ev eral system functions.
Installing Components 33 Clear CMOS jump er JP15 lets y ou clear al l cur rent v alues in complimentary metal-o xide semiconductor (CMOS) memory . CMO S memor y stores all of the BIOS Setup information and setti ngs. Clearing the CMOS memory restores all setup v alues to the original system de f aults.
34 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server SHM mode jumper The SHM mode jumper i ndicates w hether the system boa rd is installed in a to w er or rack sys tem. When the system board is instal led in a to w er chassis, lea ve the j umper pins unconnected.
Installing Components 35 Instal ling memo ry and har d ware Installing memor y The system board supports up to 2 GB of RAM in unbuf fered ECC SDRAM DIMMs. System memor y is PC 100 compliant. The system board is c onf igured with 4 DIMM banks. Y ou can f ill Bank 0, Bank 1, Bank 2, or Bank 3, or a combination of banks with DIMMs.
36 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4. Insert the DIMM into the socket and align the tw o notches in the DIMM with the tw o not ches in the DIMM sock et (see F igure 15). F igur e 15: Insta lling the DIMM 5. Gentl y press the DIMM int o the socket unti l it is securel y seated.
Installing Components 37 2. Carefull y lift the DI MM out of the soc ket (see F igure 17). F igur e 17: Remo ving the DIMM 3. Store the DIMM in a static-free container . Adding and replacin g dr iv es The case must be opened t o add or change dri ves (such as disk dri ves and CD-R OM dri ves) in t he system.
38 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4. Disconnect the po wer and data cable s from the back of the driv e, noting their location and orientat ion. (Y ou will reconnect these cables after y ou install the ne w CD-R OM dri ve.
Installing Components 39 Installing a dr iv e in the 5.25-inch drive ba y Y ou can use the 5.25-inch driv e ba y to install a CD-R OM dri v e, tape dri ve, or other 5.25-i nch device. 1. T urn off the system and disconnect t he po w er cord. 2. Open the case, observing the ESD preca utions in “Static ele ctricity precautions” on page 2.
40 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 6. Place the ne w 5.25-inch dr iv e in the chassis and sec ure the dri ve to the chassis using t he screws y ou remo ved i n Step 5. 7. Connect the po w er and dat a cables to the back of the dri ve .
Installing Components 41 4. Remo ve the tw o scre ws that secure the r ight side of the dri ve t o the chassis and the tw o scre ws that secure the brack et to the l eft side of th e 5.25-inch dri v e cage (see Fi gure 20). F igur e 20: Remo ving the 3.
42 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 6. Secure th e bracket to the l eft side of the ne w dri ve, using t he tw o scre ws you just remo ved (see F igure 21). F igur e 21: Replaci ng the 3.5-inch Driv e in the T op Drive Bay 7.
Installing Components 43 Replacing a RAID dr ive The hard dri ves in the RAID ba y are secured to guide rai ls, which lets you install and remo ve the dr iv es from the system chas sis. Use this procedure for the SCA SCSI dri ves in stalled in the RAID ba y , not the 3.
44 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 5. Remo ve the replacement dri ve from i ts protectiv e co v er and align the guide rails with the RAID ba y guides. 6. Slide the dri v e into the ba y until the connector makes contact with the SCA connector on the backp lane (see Fi gure 23).
Installing Components 45 SCSI cab le kit installation The follo wing section describes ho w to instal l the SCSI cab le kit from the inte g rated onboard SCSI connec tor on the system board to the rea r panel of the chassis.
46 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 7. Using the tw o small scr ews i ncluded in the SCSI Cab le Kit, secure the SCSI cab le/bracket to the rear panel of t he chassis. 8. Plug the other e nd of the SCSI cable into the appropriate S CSI connector on the system board.
Installing Components 47 6. F ir ml y insert the edge of the expansion card i nto the slot (se e F igure 25). F igur e 25: Adding an Expansion Car d 7. After seati ng the card f irmly , secure it to the chassis b y installing the scre w you remo ved in Step 5 through the mounti ng bracket at the e nd of the card.
48 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server It ma y be necessa r y to reconf igure y our system a fter installing s ome expansi on cards. Y ou may a lso need to install s oftware t hat came with the card. Check the car d documentation for additional i nfor mation.
Installing Components 49 T roubleshooting the batter y installation If y ou ha ve prob lems after insta lling the ne w battery , tr y each of the it ems listed belo w , replacing the co v er and restarting the computer after each try .
50 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Instal ling so ftware and driver s The procedure for installing softw are and dri v ers is usuall y specif ic to the operating syst em you will run on the server .
Installing Components 51 If y ou use an add-in video contr oller , the dri vers accompan y the control ler card. See the document ation that accompani ed the card for instructions and information re garding the dri vers for an add-in video card. NetW are dr iv ers Installing second instance dr iver f or Ne tW are 4.
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4 Chapter 4: BIOS Setup About the BIOS Setup Utility ...... ......................... 54 Using the BIOS Setup Utility....... ......................... 54 Updating the BIOS .
54 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server About the BIOS Setup Utility The computer BIOS has a built -in program that lets y ou set man y basic system characte ristics. These se ttings are stored and sav ed e ven w hen the po w er is of f.
BIOS Setup 55 • +/- C hange V alu es – Press the + or - ke y to to ggle through the a v ailable options for the select ed item. • ENTER Select Sub-Menu – Pressing E NTER when a sub- menu is highlighted t akes you t o that sub-menu. • Setup Defaults – Press F 9 to set th e setu p pa ramete rs to thei r factory default val ues.
56 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • System Date: lets y ou set the system date. Use the for mat MM/DD/YYYY • Legacy Disk ette A: allo ws y ou to select the type of diske tte dri ve installed a s dri ve A. The options are 360 kB, 5 ¼”; 1.
BIOS Setup 57 Hard disk dr iv e setup screen The hard disk dri v e setup screen appear s whene ver t he Primary M aster , Primary Sla ve, Secondary Mas ter , or Secondar y Slave f i eld s are selected fr om the main menu screen.
58 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • A T API Remo vab le - Sel ect this option if t he driv e is an A T API remo v ab le disk dri ve. • None - “ Auto” has been u nable to suppl y the dri v e type or select “None” t o disabl e any dri ve i nstalled.
BIOS Setup 59 Adv a nced menu screen The adv anced menu screen allo ws y ou to access a l arge number of adv anced features. Man y of the se features can cause t he system to malfunction if set incor rectl y . Do not change these settings unless you must.
60 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Larg e Disk Access Mode: options a re DOS and Other . Select DOS if you use DOS or one of the DOS-based operating syste ms. Select Other if y ou use another ope rating system such as UNIX.
BIOS Setup 61 Resource configuration screen This screen appea rs whene ver Resou rce Configuration is select ed from the adv anced menu. F igur e 30: Resour ce Configur ation Scr een • Memory Reser v ation: opens the memor y reserv ation screen . This screen allo ws you to rese r ve b locks of upper memory for use b y leg acy ISA de vices.
62 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Memor y reservation screen This screen appea rs whene ver you sele ct Memo ry Reservat ion from the resource conf iguration screen. It allo ws you to re ser ve a b lock of memory for ISA de vices.
BIOS Setup 63 IRQ reservation screen This screen appea rs whene ver you sele ct IRQ Reserv ation from th e adv anced menu. It allo ws y ou to manuall y reserve IRQs for specif ic de vices. F igur e 32: IRQ Reservation Scr een • IRQx: you ma y reserve the specif ied IRQ for use b y leg acy ISA de vices.
64 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server P er ipheral configuration screen This screen al lo ws you to conf igure the sys tem peripherals. F igur e 33: P eripher al Conf igur ation Scr een • Serial P or t A: the options incl ude Enab led, Disab led, and Aut o .
BIOS Setup 65 • Base I/O Addr ess: displa ys the base I /O address for the parallel port. Use the “+ ” or “-” ke y to displa y the optional addresses a v ailab le. • Interrupt: displa ys the cur rent interr upt for the par allel port. Use the “+” or “- ” key t o displa y the optional int er r upts ava i l a b l e .
66 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Key C li c k : enab le causes an audib le click w hen each ke y is pressed. The optio ns are Enable a nd Disab le . • Ke ybo ard A uto -Re pea t Rate : determines the rate at which a character r epeats if a ke y is held do wn.
BIOS Setup 67 • Cache V ideo BIOS Ar ea : controls the caching of the video BIOS area. The options are Uncache d and Write Protect . • Cache Base 0-512K: control s caching of the f irst 512K of base memor y . The options are Write Back, Write Through, and Uncac hed .
68 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Supervisor P ass wor d: displa ys the stat us of the supervisor pass word . The options are Clear ( no passw ord en tered) and Set (a pass w ord has been esta blished). Y ou cannot set this f ield di rectl y .
BIOS Setup 69 Boot men u screen This screen al lo ws you to se t the order in w hich the system seeks boot data. F igur e 37: Boot Menu Scr een • First Boot De vice: designa tes the de vice that the sys tem polls f irst upon boot up. The options include Disket te Drive, Har d Drive, Removable Devices, A T API CD-ROM Drive , and Network Boot .
70 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Fifth Boot De vice: designates the de vice that the syst em polls f ifth upon boot up, if the previous de vice is not ready or contains no boot data. The opti ons include Diske tte Driv e, H ard Drive , Removable Devices, A T API CD-ROM Drive , and Network Boot .
BIOS Setup 71 • Exit Sa ving Chang es: exits BIOS Setup and sav es the changes you ha ve entered in the CMOS memory . The next t ime you boot the system, the BIOS conf igures the system using these settings. • Exit Discar ding Changes: e xits BIOS Setup and discards the settings y ou ha ve en tered.
72 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Updatin g the BIOS Flash memory simplif ies distri buting BIOS upg rades. If y ou need a new versi on of the BIOS, y ou can do wnload the B IOS updat e from the technical support w eb site and insta ll the ne w version fr om a diskette.
BIOS Setup 73 14. As the system starts up, ver ify that you h av e loaded the correct BIOS v ersion. 15. Enter BIOS Setup by press ing F 1 when prompted duri ng startup. Once in BIOS Setup, press F 5 and then re- enter the v alues you wrote down at the be ginning of this process.
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5 Chapter 5: T roub leshooting Introductio n ..................................................... ....... 76 Computer virus noti ce .................................... ....... 76 Troubleshooting c hecklist ............ ......................... 77 CD-ROM problems .
76 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Intr odu ction If the syste m does not operate correctl y , re-read the inst r uctions for t he procedure(s) you ha v e perfor med and v erify that y ou performed the procedure correctly a nd completely .
Troubleshooting 77 V iruses are inacti ve u ntil the infec ted program is e xecuted , or a boot record is read. Thereaf ter , the virus loads itsel f into system memory and begins to cop y and spread it self. Disket tes used in a contaminated s ystem can get infected and , in turn, transfer the virus when use d in another system.
78 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server V e r ifyi ng the configuration If the syste m is not operating correctly , the BIOS ma y contain an in v alid conf igurat ion parameter . Enter the BIOS Setup pro g ram and check the conf igurat ion settings.
Troubleshooting 79 CD-R OM pr ob lems The system does not recognize th e CD-ROM drive . Proba ble Ca use Solution The CD is not i n tende d f or PC use. Make cer t ain t he C D is PC- compa tible. The C D is lo aded incor rectl y . Make c er tain the label is f acin g upw ard, a nd then try again.
80 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Har d disk pr ob lems The system does not recogniz e the SCSI driv e . The IDE driv e is not recogniz ed b y the system. Prob able Caus e Solution The inte grated SCSI controll er ma y be dis abled.
Troubleshooting 81 Memory/Pr ocessor pr oblems Memor y errors were detecte d during system star t up . A ne w process or is not rec ogniz ed b y the system. Proba ble Ca use Solution Memory was added or remo v ed, and t he ne w configu ratio n wa s not sa ved in BIOS Setup .
82 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server P eripheral/Adapter pr ob lems A SCSI d e vice is not recogniz ed b y the system. The disk ette driv e is not recogniz ed b y the system. The disk ette dr iv e will not read, write , or f or mat.
Troubleshooting 83 The disk ette driv e LED il luminate s cont in uously . An adapt er card is no t recogni ze d by the system. Printer pr oblems The pr inter will not tur n o n. Proba ble Ca use Solution The dis kette is corrupted . Remov e the disk ette from the driv e .
84 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server The pr inter is tu rn ed on but will not print. The pr inter pr ints garbled te xt. Proba ble Ca use Solution The printer is not connec ted to the syste m. C hec k th e data cab le b etween the printe r and the sys tem.
Troubleshooting 85 System pr ob lems The system will not star t up . The k eyboard doesn’t w ork. The m ouse do esn’t work . Proba ble Ca use Solution The sy stem is not connec ted to an A C outl et. Chec k the po w er cab le(s) and mak e certain it is connecte d to an A C po wer s ource .
86 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Video pr oblems The system is running bu t there is no displa y . The text on the display is dim or difficu lt to read. The color monitor di spla ys ev erything in bl ac k and wh ite . Proba ble Ca use Solution The mon itor is no t turned on.
Troubleshooting 87 The displa yed cha racte rs are garb led. The video is distor ted. Proba ble Ca use Solution The vid eo cab le i s damage d. Chec k the c able and conn ectors f or bent pins or broke n wires . The dis pla y se tup is incor rect. From th e cont rol p anel w indow ( ), do uble -clic k and che c k the settings .
88 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Err or messages This section l ists common er ror messages that ma y be displa y ed on the monitor . These messages often indi cate procedural errors such as an incor rect k eystroke or a write-protected di sk.
Troubleshooting 89 Gate A20 fa ilure . Y ou ma y hav e an XT ke yboard connec ted to an A T sys tem or vice vers a. Make cer t ain t he ke yboa rd is config ured to work with the appropriate s ystem. Some k ey boards ha ve a s witch to select either A T or XT .
90 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server K e yboard c ontrol ler f ailure . T r y a w orking k e yboard. Mak e ce r tain the k eyboard i s compa tib le with the sys tem. Y ou ma y ha ve to ch ange th e s witch settin g to A T .
A Appendix A: Ref erence Data Acronyms and abbreviations................................. 92 Terms and definitions ................... ......................... 93 Specifications.................................................. ....... 96 Memory Map .
92 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Acr on yms and abbre viations ASIC - Application spe cif ic inte g rated circu it BIOS - Basic input/output sy stem CMOS - Complementar.
Reference Data 93 RO M - Read-onl y memor y SCSI - Small computer syst em interface SDRAM - Synchronous dynamic random ac cess memor y TCP/IP - T ransmission control protocol/Internet protocol V - Vo .
94 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server CMOS memory - Complementary metal o xide semiconductor memory . CMOS memory is memory that is retained e ven when the compute r is turned off. The S etup pro g ram setti ngs and other parameters are mai ntained in CMOS memor y .
Reference Data 95 Pr ograms - Softwar e installed on y our system. Pro g rams are sometimes called applicati ons . RAM - Random access memor y . RAM is the computer’ s system memor y . Y ou can write to and re ad from RAM. Inform ation st ored in RAM is temporary and is eras ed when the co m puter i s tur ned of f.
96 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Specifications The follo wing specif ications ar e for the standard conf iguration; y our system ma y contain optional equipment. All specif ications are subject t o change. Summary The syste m supports P entium II Xe on proces sors running at 4 00, or 4 50 MHz.
Reference Data 97 Memory M ap The follo wing table gi v es descriptions of w hat the memory is used for at each address l ocation. Addre ss (Dec- imal) Ad dress (He xadeci- mal) Size Description 0-KB–640-KB 0 000:00 00– 0009:FFF F 640-KB Mai n memor y for applic ations .
98 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server I/O Map The foll owing t able gives descrip tions of wh at the memory is used for at ea ch address location.
Reference Data 99 IRQ Usag e The follo wing table lis ts the interr upt request li nes (IRQs) that the syst em typicall y uses a nd which ones are a v ailab le for use b y add-on de vices.
100 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server DMA Usage The follo wing tab le lists the direct memory access (DMA) channels that the system typical ly uses and w hich ones ar e av ail able for use by add-in de vices.
Reference Data 101 DIMM Configurations Refer to the f ollo wing tab le to conf igure y our RAM. T otal DIMM Bank A DIMM Bank B DIMM Bank C DIMM Bank D RAM Ty p e Size Ty p e Size Ty p e Size Ty p e Si.
102 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server 256 16x72 12 8MB 16x72 128MB - - - - - 256 16x72 12 8MB 8x72 64M B 8x72 64MB - - - 256 8x72 64MB 8x72 64MB 8 x72 64 MB 8x72 6 4MB - 38.
Appendix 103 Regulatory co mpliance statements FCC no tice This devi ce has be en tested and found to comply with the limits for a Class A digital de vice, pursuant to Part 15 of the FCC r ules. These limits are designed to pro vide reasonable protection against harmful interfere nce in a residential installation.
104 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server Attention! Couper le courant a v ant l’entretien. CE notice This Information T echnolog y Equipment has been tested and found to com.
Appendix 105 A ustrali a/Ne w Zeala nd notice This devi ce has be en tested and found to comply with the limits for a Class A digital de vice, pursuant to the A ustralian/Ne w Zealand standard AS/NZS 3548 set out b y the Spectrum M anagement Agency . Caution! Disconnect power bef ore servicing.
106 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server 4081TL.book Page 106 Tu esday, December 22, 1998 1:27 PM.
Index 107 Inde x Numerics 32 Bit I/O, setup uti lity fi eld 58 A abbreviation s 92 Adaptec 7895 17 adapter cards installi ng 46 troubleshooti ng 83 advanced menu, setup scre en 59 Australia/New Zeal a.
108 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server embedded PCI SCSI channel B fiel d 60 exit discard ing chang es field 71 exit menu screen 70 exit saving chang es fi eld 71 extended m.
Index 109 third boo t device fi eld 69 transfer mode fi eld 58 type field 57 ultra DMA mode field 58 updating 72 use multipr ocessor specification field 5 9 user passwor d field 68 boot disk, write pr.
110 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server D D000-D3FF, setup utilit y field 62 D400-D7FF, setup utilit y field 62 D800-DFFF, setup utilit y field 62 definitions of terms 93 dim.
Index 111 H hard disk setup screen 57 troubleshooti ng 80 hard drive, setu p utility field 70 heads, setup util it y field 57 heat sink, importa nce 26 , 29 hot-swap, RAID 23 I IDE contr oll er PCI 17 ultra DMA 17 Industry Canada Noti ce 103 input/output connector s 21 map 98 installi ng 5.
112 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server installi ng 35 map 97 removing DIMMs 36 supporte d 23 troubleshooti ng 81 memory cache, setup utility f ield 66 memory reservation set.
Index 113 processor 2 6 SCSI disk drive 43 side panel 3 wrap-arou nd panel 4 repl acin g battery 48 bezel 7 CD-ROM drive 37 covers 7 processor 2 6 SCSI disk drive 43 side panel 9 wrap-arou nd panel 8 .
114 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server cache memory 60 cache memory screen 66 cache system BIOS ar ea 66 cache video BIOS ar ea 67 CC00-CFFF 62 cylinders 57 D000-D3FF 62 D40.
Index 115 save changes 71 second boot device 69 secondary mast er 56 secondary mast er setup screen 5 7 secondary s lave 56 secondary slave setup sc reen 57 sectors 57 security menu scr een 67 serial .
116 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server mouse 85 peripheral de vices 82 printer 83 processor 81 SCSI device 82 syst em- wid e pro blem s 85 video 86 type, setup util ity fiel.
Ein wichtiger Punkt beim Kauf des Geräts Gateway ALR 8300 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Gateway ALR 8300 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Gateway ALR 8300 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Gateway ALR 8300 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Gateway ALR 8300 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Gateway ALR 8300 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Gateway ALR 8300 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Gateway ALR 8300. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Gateway ALR 8300 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
