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OPERATOR’S MANUAL FRYMASTER BIGLA30 SERIES GEN II LOV™ GAS FRYER TABLE OF CONTENTS WARRANTY STATEM ENT ................................................................................................... Page i INTRODUCT ION .......................
NOTICE IF, DURING THE WA RRANTY PERIOD, THE CUSTOMER USES A PART FOR THIS MA NITOWOC EQUIPMENT OTHER THA N AN UNMODIFIED NEW OR RECYCLED PA RT PURCHASED DIRECTLY FROM FRYMA STER DEAN, OR A NY OF ITS A UTHORIZED SERVICE CENTERS, AND/OR THE PA RT BEING USED IS MODIFIED FROM ITS ORIGINAL CONFIGURA TION, THIS WARRA NTY WILL BE VOID.
DA NGER A dequate means must be prov ided to limit the movement of this appliance without depending upon the gas line connection. A ll fryers equipped w ith casters must be stab ilized by installing restraini ng chains. If a flexible gas line is used, an additional restraining cable must be connected at all times when th e fryer is in use.
i LOV™ GAS W ARRANTY ST A TEMENT Frymaster, L.L.C. makes the following limited warranties to the original purchaser only for this equipment and replacement parts: A. WARRANTY PROVISIONS - FRYERS 1. Frymaster L.L.C. warrants all components against defects in material and workmanship for a period of two years.
ii E. PARTS RETURN All defective in-warranty parts must be returned to a Frymaster Authorized Factory Service Center within 60 days for credit. After 60 days, no credit will be allowed.
1-1 BIGLA30 SERIES GEN II LOV™GAS FRYER CHAPTER 1: INTRODUCTION 1.1 General Read the instructions in this manual thoroughly before attempting to operate this equipment. This m anual covers all configurations of models and BIGLA30 LO V™ fryers. Models designated BIGLA30 are equipped with Foot- Print Pro built-in filtration systems.
1-2 DANGER DANGER boxes contain information about actions or conditions that may cause or result in injury to personnel , and which may cause damage to your system and/or cause your system to malfunction. Your fryer is equipped with automatic safety features: 1.
1-3 1.6 Definitions QUALIFIED AND/OR AUTHORIZED OPERATING PERSONNEL Qualified/authorized operating personnel are those who have carefully read the inform ation in this manual and have familiarized them selves with the equipment func tions, or who have had previous experience with the operation of the equipment covered in this m anual.
1-4 When ordering parts, the following information is required: Model Number: Serial Number: Type of Gas or Voltage: Item Part Number: Quantity Needed: Service information may be obtained by contacting your local ASA/Distributor.
2-1 BIGLA30 SERIES GEN II LOV™ GAS FRYER CHAPTER 2: INSTALLATION INSTRUCTIONS 2.1 General Installation Requirements Proper installation is essential for the safe, effici ent, trouble-free operation of this appliance. Qualified, licensed, and/or authorized installation or service personnel, as defined in Section 1.
2-2 The fryer flue opening must not be placed close to the intake of the exhaust fan, and the fryer must never have its flue extended in a “chimney ” fashion. An extended flue will change the combustion characteristics of the fryer, causing longer recovery time.
2-3 DANGER This appliance is equipped with a speci al (grounding) plug for your protection against electrical shock, a nd must be plugged directly into a properly grounded re- ceptacle. Do not cut, remove, or otherwise bypass the grounding prong on this plug! DANGER This appliance requires electrical power for operation.
2-4 NOTE: There are no built-in leveling devices on fryers equippe d with casters. The floor where the fryer is to be installed must be level. 3. Test the fryer electrical system: a. Plug the fryer electrical cord(s) into a grounded electrical receptacle.
2-5 DANGER The appliance must be isolated from the gas supply piping sy stem by closing its in- dividual manual shutoff valve during any pr essure testing of the gas supply piping system at test pressures equal to or less than ½ PSI (3.45 kPa, 13.84 inches W.
2-6 COUNTRIES CATEGORIES GAS PRESSURE (MBAR) AUSTRIA (AT) II2H3B/P G20 20 G30, G31 50 BELGIUM (BE) I2E(R)B G20, G25 20, 25 I3+ G30, G31 28-30, 37 DENMARK (DK) II2H3B/P G20 20 G30, G31 30 FRANCE (FR) I.
2-7 3. Light the fryer following the procedures that are descri bed in the “ Lighting Instructions” found in Chapter 3 of this manual. DANGER “Dry-firing” your unit will cause damage to the fry pot and can cause a fire. Alw ays ensure that cooking oil or water is in the frypot before firing your unit.
2-8 Conversion of this appliance from one type of gas to another should only be performed by qualified, licensed, and authorized installation or service personnel, as defined in Section 1.6 of this manual. BIGLA30 LOV™ gas fryers manufactured for Non-CE countri es use different burners for each type gas.
2-9 2.6 After Fryers are Positioned at the Fry ing Station DANGER No structural material on the fryer should be al tered or remov ed to accommodate placement of the fryer under a hood. Questions? Call the Fry m aster Dean Service Hotline at 1-800-551-8633.
3-1 BIGLA30 SERIES GEN II LOV™ GAS FRYER CHAPTER 3: OPERATING INSTRUCTIONS TYPICAL CONFIGURATION (BIGLA330 SHOWN) NOTE: The appearance of your fryer may differ slightly from that shown depending upon configuration and date of manufacture.
3-2 3.1 Equipment Setup and Shutdown Procedures WARNING The on-site supervisor is responsible for ensuring that operators are made aware of the inherent hazards of operating a hot oil filtering system, particularly the aspects of oil filtration, draining and cleaning procedures.
3-3 3.1.2 Lighting the Fryer 1. Press the computer ON/OFF switch to the OFF position. Honeywell ON OFF Honeywell ON OFF Fo r No n - CE Fr ye r s A fte r p lac ing th e O N /O F F sw itc h in th e O FF posi t i on , t ur n t he gas val ve knob t o t he OF F posit i on.
3-4 adjust the position of the plate to open or close th e air intake opening until a bright orange-red glow is obtained. Carefully hold the plate in position and tighten the locking nut. 3.1.3 Shutdown For short-term shut down during the workday: 1. Place the computer ON/OFF switch in the OFF position and put the frypot covers in place.
3-5 3.3 Low Oil Volume Automatic Refill When the Low Oil Volume (LOV™) system is in place on the fryer, the frypot oil levels are continually checked and topped off as necessary from a reservoir in the cabinet. The reservoir holds a 35 pound box of oil.
3-6 1. Open the cabinet and slide the JIB from the cabinet (see Figure 4). Figure 4 2. Remove the cap and pour any remaining oil in the container into all fry vats equally (see Figure 5). Figure 5 3. Place new JIB upri ght and remove the cap and foil seal (see Figure 6).
4-1 BIGLA30 SERIES GEN II LOV™ GAS FRYER CHAPTER 4: M3000 COMPUTER INSTRUCTIONS 4.1 M3000 General Information Welcome to the M3000, a computer that retains the one-button ease of the M2000 and 100B and the utility of 40-product menu capability. The computer is easy to use.
4-2 4.2 Basic Operation.
4-3 4.3 Cooking with Mu lti-Product Display.
4-4 4.4 Cooking with Dedicated Display.
4-5 4.5 Changing from Breakfast Setup to Lunch Press and quic kly release product button for french fries. <<<< >>>> 1 ABC 1 Computer will change from HASH BRN to <<<< >>>>; an alarm will sound.
4-6 4.6 Changing from L unch Setup to Breakfast Press and quickly release product button for hash browns. 1 Computer display will change from FR FRIES to <<<< >>>>; an alarm sound s. Press and hold the cook channel button under the d isplay until a beep is he ard (approximate ly three seconds) and release.
4-7 4.7 M3000 Button Description and Functions 4.7.1 Navigation Buttons The menu on the M3000 uses 34 and tu buttons to navigate the various menus and submenus. When programming, the left screen shows a menu or submenu item. The right screen is f or data entry.
4-8 4.8 M3000 Menu Summary Tree Reflected below are the major programming section s in the M3000 and the order in which submenu headings will be found under the sections in the Installation and Op eration Manual. Adding New Product Menu Items (Product Selec ti on) See section 4.
4-9 4.9 Fryer Setup Mode Progra mming The computer, upon initial power up, when changing out a computer or accessed from Level 1, can have parameters set. The setup sets the time, da te, date form at, language, fryer type, vat type, oil system type and the temperature scale.
4-10 10. Use the 3 and 4 buttons to toggle between 12hr and 24hR . 11. With the desired sel ection displayed, press the ( 1 yes ) button . The computer displays ENTER TIME on the left and current tim e on the right in hh:MM format. AM or PM is displayed if 12 hours system is chosen.
4-11 20. Use the 3 and 4 buttons to toggle between split and full . 21. With the desired sel ection displayed, press the ( 1 yes ) button. The computer displays OIl SYSTEM on the left and JIB on the right. 22. Use the 3 and 4 buttons to toggle between jib and bulk .
4-12 4.10.2 Adding New Product Items to the Menu (PRODU CT SELECTION) This function is used to add additi onal products to the computer menu. To add a new product to the menu: 1. With the computer OFF , enter Level 1 programm ing mode by pressing the TEMP and INF O buttons simultaneously until LEVEL 1 is displayed.
4-13 8. Press the 4 button to advance the cursor to the next display space. Use the #0 key to insert a space. The 3 button can be used to m ove the cursor back. For example, to enter “ WINGS ”, press the #8 key two tim es until W appears in the display.
4-14 17. With duty time 1 (shake time) entered, press the u ( INFO ) button to save duty time one and scroll to DUTY TIME 2 . If a product calls for a second duty to be preformed, it can be entered here.
4-15 24. If no further programm ing is necessary, press the (2) button. The computer displays the select product option with the product (ex. FR FRIEs ) on the right screen. Press the (2) button again. Computer displays Level 1 program changing to the Product selection prompt.
4-16 4.10.4 Draining a nd Refilling Vats, and Di sposing of Oil When cooking oil is exhausted, drai n the oil into an a ppropriate container for transport to the disposal container. Frymaster reco mmends a McDonald’s Shortening Di sposal Unit (MSDU).
4-17 DANGER When draining oil into an appropriate META L container, make sure the container will hold at least FOUR gallons ( 15 liters) or more, otherwi se hot liquid could overflow and cause injury.
4-18 1. With the computer OFF , press and hold the FLTR button of the corresponding vat for three seconds. The computer displays fltr menu for three seconds changing to Auto Filter . 2. Press the u ( INFO ) button and sc roll to dispose . 3. With dispose displayed, press the ( 1 yes ) button to continue.
4-19 The computer displays CLOSE DISPOSE VALVE . 11. Close the dispose valve by pushing the valve handle toward the rear of the fryer until it stops. Relock the valve if required by your manager. The vat is ready to be refilled wi th oil. Continue to Section 4.
4-20 The first two menu items: AUTO FILTER and MANTAINENCE (MANUAL) FILTER are covered in Chapter 5. The other menu items are covered on the following pages. The DRAIN TO PAN and FILL VAT FROM DRAIN PAN functions are used prim arily for diagnostic purposes.
4-21 DANGER Open the filter pan slowly to avoid splashing of hot o il that may cause severe burns, slipping and falling. 9. Carefully pull the filter pan from the fryer. The computer displays IS PAN EMPTY? alternating with yes no . NOTE : A small quantity of oil m ay remain in the pan after refilling.
4-22 The computer displays FILLING while the vat is refilling. After fillin g the computer displays IS VAT FULL? alternating with yes NO . 5. Press the ( 1 yes ) button if vat is full to exit and return to OFF . If vat is not full press ( 2 NO ) button to continue filling.
4-23 4.11.5 Pan to Waste Pan to waste selection is an opti on that allows bulk oil systems to pump excess oil in the pan to the bulk oil waste tanks without draini ng the existing oil in the frypot. 1. With the computer OFF , press and hold the filter button for the vat to be refilled for three seconds.
4-24 3. Press the t and u buttons to scr oll between: a. Product selection See pg. 4-12 b. aif clock See pg. 4-24 c. DEEP CLEAN MODE See pg. 4-25 d. hi limit test See pg. 4-30 e. Fryer setup See pg. 4-9 4. With the selection displayed, press the ( 1 yes ) button to select chosen menu it em.
4-25 9. Press the u ( INFO ) button. The computer displays 0 DUR . This is the amount of time the AIF is to remain suspended. 10. Use the number keys to enter a time between 0 and 999 minutes (ex. 1½ hours is entered as 90 minutes). Enter 90 for this example.
4-26 *If the bulk oil system waste tank is full, the computer displays RTI TANK FULL alternating with CONFIRM . Press the ( 1 ) button and call the bulk oil waste provider. Th e display returns to OFF . DANGER When draining oil into a dis posal unit, do not fill above the maximum fill line located on the container.
4-27 9. Bulk Oil System: Press the (2) button to run the pum p again if the pan has oil remaining; otherwise continue to the next step. 10. Bulk Oil System: Once the pan is empty, press the ( 1 ) button (see Figure 4.10.4.3.10). Bulk Oil System: The computer displays CLOSE DISPOSE VALVE .
4-28 18. Bulk or JIB System: The computer display s SCRUB VAT COMPLETE? alternating with yes . Press the 9 ( 1 yes ) button. 19. Bulk or JIB System: The computer displays DRAINING . The drain opens to drain the small amount of residual solution left in the vat.
4-29 The vat begins to heat. The computer displays the actual vat temperature during the test. When the temperature reaches 410°F ± 10° F ( 210°C ± 12°C)*, the computer disp lays hot hi-1 alternating with the actual temperature (ex. 410F ) and continues heating.
4-30 3. Press the t and u buttons to scr oll between: a. Prod comp See pg. 4-30 b. e-log See pg. 4-31 c. password SETUP See pg. 4-31 d. alert tone See pg. 4-32 e. filter After See pg. 4-33 f. filter time See pg. 4-34 NOTE: Use the 3 and 4 buttons to move between positions within the selections.
4-31 6. If changing this setting, enter a number between 0-9. 7. Press the (2) button to accep t selection. 8. Press the (2) button two tim es to exit. The computer displays OFF . 4.13.2 E-LOG MO DE The E-LOG mode is used to view the ten most r ecent error codes encountered on the fryer.
4-32 b. usage – Established password to enter usage mode to reset usage statistics. (Default is 4321) c. level 1 – Establishes password to enter level 1 mode. (Default is 1234) d. level 2 – Establishes password to enter level 2 mode. (Default is 1234) 4.
4-33 The computer displays volume 1-9 on the left and 9 on the right. 3. Use the number keys to set volume level . Select from nine levels of volume with 1 being the softest and 9 the loudest. 4. Use the t and u buttons to scroll to tone 1-3. The computer displays tone 1-3 on the left and 1 on the right.
4-34 5. Press the (2) button again to exit. The computer displays OFF . 4.13.6 FILTER TIME The FILTER time option is used to set the elapsed time before a filtration prompt. This option is useful in lower volume stores , where filtration is desired more often than the amount the cook cycles would generate.
4-35 2. Press the t and u buttons to scr oll between: FULL VAT CONFIGURATION a. filter stats See pg. 4-35 b. review usage See pg. 4-36 c. last load See pg. 4-37 SPLIT VAT CONFIGURATION a. filter stats See pg. 4-35 b. review usage See pg. 4-36 c. last load L See pg.
4-36 SPLIT VAT CONFIGURATION a. DAY (wed), DATE (03/20/07) – Current day and date. b. l fIltErEd # DAy – Number of times left vat filtered and day. c. L flt bpsd # day, – Number of times lef t vat filter was bypassed and day. d. L flt avg day, – Average number of cook cycles per filter/left vat and day.
4-37 4. If resetting usage statistics, return to step 3 and scroll to RESET USAGE , othe rwise skip to step 7. The computer displays reset usage . 5. With the desired sele ction displayed, press the ( 1 yes ) button to select chosen menu item. The computer displays enter code .
4-38 4. Press the (2) button to return to INFO MO DE changing to filter stats prompt. 5. Press the (2) button again to quit. The computer displays OFF .
5-1 BIGLA30 SERIES GEN II LOV™ GAS FRYER CHAPTER 5: FILTRATION INSTRUCTIONS 5.1 Introduction The FootPrint Pro filtration system allows the oil in one frypot to be safely and efficiently filtered while the other frypots in a battery remain in operation.
5-2 3. Then in reverse order, place the meta l filter screen in the cen ter of the bottom of the pan, then lay a filter pad over the screen, ensuring that the ro ugh side of the pad is up. Make sure that the pad is in between the embossed ridges of the filte r pan.
5-3 If the oil level is too low, the com puter displays OIL LEVEL TOO LOW alternating with YES. Press 9 (1) YES to acknowledge issue and return to idle cook mode. Check to see if the JIB is low on oil. If JIB is not low and this continues to occur, contact your ASA.
5-4 2. Press the 9 ( 1 yes ) button to continue. The computer displays filter NOW? Alternating with YES/NO . 3. Go to step 1 section 5.3 on page 5-2 to continue. 5.4 Troubleshooting the Auto In termittent Filtration (AIF) 5.4.1 Incomplete Filtration Should the AIF procedure fail after the filter pad wa s changed an error message is generated.
5-5 * NOTE : If the filter pad change time has expired, normally every 25 hours , the CHANGE FILTER PAD? message repeats every 15 m inutes instead of every four minutes.
5-6 5.4.3 Filter Error Flowchart Change filter pad and ensure filter pan is pulled out for a minimum of 30 seconds. Fryer return s to cook mode for 4 minutes or 15 minutes if pad change exp ired. NORMAL OPERATION RESUMES SIXTH CONSECUTIVE FILTER ERROR Fryer returns to cook mode for 15 minutes.
5-7 5.4.4 Clogged Drain or Oil Sensor Fail Flowchart.
5-8 5.4.5 Filter Busy When FILTER BUSY is displayed the MIB board is waiting on another vat to be filtere d or waiting on another issue to clear. Wait 15 minutes to see if problem is corrected.
5-9 Computer displays fIltEr menu for three seconds changing to Auto Filter . 2. Press the u ( INFO ) button to scro ll to maInT fIltEr . 3. When the desired selection is displayed press the 9 ( 1 ) button to continue. The computer displays maInT fIltEr? alternating with Yes NO .
5-10 The computer displays rinsing . The drain valve closes and the filter pump continues to run and refills the pot. The drain valve opens and remains open and the computer displays rinse again? alternating with yes no . 9. If the pot is clear of debris, press the 8 ( 2 NO ) button to continu e and skip the rinse again cycle.
6-1 BIGLA30 SERIES GEN II LOV™ GAS FRYER CHAPTER 6: PREVENTATIVE MAINTENANCE 6.1 Fryer Preventive Maintenance Checks and Service DANGER The crumb tray in fryers equipped with a filter system must be emptied into a fireproof con- tainer at the end of frying operations each day.
6-2 There are no periodic preventive maintenance checks and services required for your FootPrint Pro Filtration System other than daily cleaning of the filter pan with a solution of hot water and McDonald’s All Purpose Concentrate.
6-3 Wipe the filter pan and all detachable parts and accessories with a clean dry cloth. Use a cloth dam pened with a solution of McDonald’s All Purpose Concentrate to remove accumulated carbonized oil. Rinse and thoroughly dry each part. DO NOT use steel wool or abrasive pads to clean these parts.
6-4 3. Wrap the motor with plastic wrap to prevent water from entering it. Spray degreaser or detergent on the blower wheel and the blower housing. Allow it to soak for five minutes. Rinse the wheel and housing with hot tap water, then dry with a clean cloth.
6-5 TYPICAL BLOWER ASSEMBLY SOME CE BL OW ER ASSEMBLIES MAY BE CONFI GURE D THI S W A Y REPLACE THE O-RINGS Refer to McDonald’s MRC cards for specific details on replacing the O-rings on the filter connection. 6.6 SEMI-ANNUAL CHECKS AND SERVICE 6.6.
6-6 • Verify that burners and associated com ponents (i.e. ga s valves, pilot assemblies, ignitors, etc.) are in good condition and functioning properly.
7-1 BIGLA30 SERIES GEN II LOV™ GAS FRYER CHAPTER 7: OPERATOR TROUBLESHOOTING 7.1 Introduction This chapter provides an easy reference guide to some of the com mon problems that may occur during the operation of your equipment.
7-2 7.2 Troubleshooting Fryers 7.2.1 Computer and Heating Problems PROBLEM PROBABLE CAUSES CORRECTIVE ACTION No display on the computer. A. Computer not turned on. B. No power to fryer. C. Failed computer or other com ponent A. Press the ON/OFF switch to turn the computer on.
7-3 7.2.2 Error Messages and Display Problems Problem Probable Causes Corrective Action M3000 display shows hot-hi-1 . Frypot temperature is more than 410ºF (210ºC) or, in CE countries, 395ºF (202ºC). Shut the fryer down im mediately and call your ASA for assistance.
7-4 PROBLEM PROBABLE CAUSES CORRECTIVE ACTION Drain valve or return valve stays open. A. AIF board has failed. B. Actuator has failed. Call your ASA for assistance. Filter pump won’t start or pump stops during filtering. A. Power cord is not plugged in or circuit breaker is tripped.
7-5 Problem Probable Causes Corrective Action Frypots won’t top off. A. Fryer temperature too low. B. Oil is too cold. C. JIB out of oil (yellow light illuminated) D. Service required error exists A. Fryer temperature must be at setpoint. B. Ensure that the oil in the JIB is above 70°F (21°C).
7-6 E11 ERROR DRAIN VALVE NOT CLOSED Drain valve was trying to close and confirmation is missing E12 ERROR RETURN VALVE NOT OPEN Return valve was trying to open and confirmation is missing E13 ERROR R.
A–1 BIGLA30 SERIES GEN II LOV™ GAS FRYER APPENDIX A: RTI (BULK OIL) INSTRUCTIONS A.1.1 Bulk Oil Systems Bulk oil systems have large oil storage tanks, typically located in the rear of the resta urant, that are connected to a rear manifold on the fryer.
BIGLA30 SERIES GEN II LOV™ GAS FRYER APPENDIX B: JIB Preparation with Solid Shortening Option 1. Open right door of fryer and remove brace in JIB cabinet. 2. Position melter in front of cabinet. Loosen bracket on left side of melter, if necessary, to ease placement in the cabinet.
BIGLA30 SERIES GEN II LOV™ GAS FRYER APPENDIX C: Solid Shortening Melter Use • Ensure shortening melter is on. • Fill melter with shortening. • Allow 2-3 hours for solid shortening to melt. DO NOT attempt to use the top off system with unmelted oil in the top off system.
Frymaster, L.L.C., 8700 Line Av enue, Shrev eport, Louisiana 71106 TEL 1-318-865-1711 FAX (Parts) 1-31 8-688-2200 (Tech Support Fax) 1-318 -219 -7135 PRINTED IN THE UNITED STATES SERVICE HOTLINE 1-800.
Ein wichtiger Punkt beim Kauf des Geräts Frymaster BIGLA30 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Frymaster BIGLA30 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Frymaster BIGLA30 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Frymaster BIGLA30 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Frymaster BIGLA30 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Frymaster BIGLA30 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Frymaster BIGLA30 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Frymaster BIGLA30. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Frymaster BIGLA30 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
