Benutzeranleitung / Produktwartung BusinessPhone des Produzenten Ericsson
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busin ess ph o n e ...it’ s your business Installa tion Guid e CALL CENTRE SUPERVISOR Standard Edition Call C entre Manage ment.
Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2C ii BUSINESSPHONE CALL CENTRE SUPER V ISOR - ST ANDARD INST ALLA TION GUIDE EN/LZTB S 102 063/S R2C Copyright © 2000. Er icsson Austri a AG . All rights rese rved.
Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2C iii : H OFRPHWRWKH%XVLQHVV3KRQH &DOO&HQWUH6XSHUYLVRU Busin essPhone Call Ce.
:HOFRPHWRWKH%XVL QHVV3KRQH&DOO&HQWU H6XSHUYLVRU Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2C iv.
Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2A 7DEOH RI &RQW HQWV v :HOFRPHWRW KH%XVLQHVV3KRQH &DOO&HQWU H6XSHUYLVRU ,QWURGXFWLRQ What’ s new in Release 2 .4 ..
7 DEOH RI&RQWHQWV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2A vi Initial Checks ............... .............. .............. ......... .............. .......... .............. .........
Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2A 7DEOH RI &RQW HQWV vii Default Printe r and Reports... ......... .............. .............. .......... .............. .............. .....
7 DEOH RI&RQWHQWV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2A viii.
,QWURGXFWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 9 ,QWURGXFWLRQ The CCS runs on a PC which receives data from the Bus inessPhon e 150 or Busi- nessPho ne 250/50 exchan ge via a n RS232 int erface ( V.
&'520'HOLYHUHG ZLW K&&63DFNDJH Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 10 &'520'HOLY.
&'520' HOLYHUHGZ LWK&&63DFNDJH Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 11 Instal lation of CCS Doc umena.
&'520'HOLYHUHG ZLW K&&63DFNDJH Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 12 Standard PC Specificat ion for.
%DVLF+DUGZ DUH5H TXLUHPHQWV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 13 %DVLF+DUGZ D UH5HTXLUHPHQW V ([FKDQJH 5HTXLUHPHQW V CCS 2.4 supp orts Busi nessPhon e 150 as wel l as Busi nessPhone 50/250 (up to V4.
%DVLF+DUGZ DUH5HTXLU HPHQWV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 14 Number of Agents 1-10 Adaptati on Unit - 10 11-2 0 Adapta tion Unit - 20 21-3 0 Adapta tion Unit - 30 31-4 0 Adapta tion Unit - 40 The a daptati on unit i s fitt ed to the para llel po rt.
%DVLF6RIWZ DUH5HTXLUH PHQWV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 15 %DVLF6RIWZ DUH5HTXLUHPHQW V The PC sho uld be prepar ed for inst allati on usin g the manufact urer’s instruct ions to form at th e hard disk a nd in stal l MS Win dows 3.
3&,QVWDO ODWLRQ3URFHGXUHV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 16 3&,QVW DOODWLRQ3URFHGXUHV The PC shoul d be prep are d for inst alla tio n using the man ufac ture r’s in struc tion s to forma t the h ard disk a nd ins tall Wi ndow s if ne cessa ry.
$ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 17 $ SSOLFDWLRQ6RIWZ DUH,QVW DOODWLRQ The syst em is divi ded into two parts , the Datab ase Engine and the CCS itself .
$ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 18 The Borl and Data base Engin e setup-rou tines has now been s tarted.
$ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 19.
$ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 20 %XVLQHVV3KRQH&DOO&HQWU H6XSHUYLVRU To inst all the CCS applica tion sof tware: Click on "install software " Click on “install ccs stand ard” .
$ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 21 Prior to inst alli ng th e Appli cati on the insta ll prog ram wi ll pre pare the In stall Shie ld Wizar d and sear ch for i nstal led compon ents.
$ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 22 Durin g Inst allati on the Instal l Shie ld Wiza rd wil l displ ay mes sage d ialog s as re- qui red.
$ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 23 During i nstal lation y ou will be require d to se t the fo llowin g parame ters: You may ch oose to inst all eit her t he Program fi les , the Data files or both, Pro- gram an d Data files .
$ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 24 8SJUDGH'DWDEDVHIURP&&69[ WR&&69[ If you in stall CCS V2.
$ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 25 The conve rsion pr ogram will automatical ly find t he versi on 1.x dat abase if defau lt lo cat ions w ere us ed, o the rwise you will h ave to iden tify th e lo cati on.
$ SSOLFDWLRQ6RIW Z DUH,QVWDOODW LRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 26 Click Close to co mplete the Conv ersion. Restart the Syste m At the e nd of the CCS setup (CCS V1.x and CCS V2.
$ SSOLFDWLRQ6RIWZ DUH,QVWDOODWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 27 • If you hav e not chosen the defaul t directo ries then : Do not restar t your c ompute r. I nstea d, foll ow the in struc tion s in the Post Instal - lation Configurat ion se ction.
3RV W,Q VWDOOD WLRQ& RQ ILJX UDWLR Q Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 28 3RVW,QVW DOODWLRQ&RQILJXUDWLRQ When the C.
3RVW,QVWDOODWLRQ&RQILJXUDWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 29 6HWWLQJ$OLDVHV The util ity is acc essed via an Icon in the E ricsson CCS Pro gram Group whi ch has been cre ated by t he setup p rogram.
3RV W,Q VWDOOD WLRQ& RQ ILJX UDWLR Q Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 30 Click t he Aliases tab to open the Aliase s page Th.
3RVW,QVWDOODWLRQ&RQILJXUDWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 31 To change an Alias: Select the requir ed Alias i n the lis.
,QLWL DO6WD UW8S Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 32 ,QLWLDO6 W DUW8S Once the inst allati on is com plete using def ault .
,QLWL DO6WD UW8S Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 33 • via W indows taskbar : Click St art on the task bar Point to Programs Point to Ericsson CCS Windows for Workg roups 3.11 In Wind ows for Wo rkgrou ps 3.
,QLWL DO6WD UW8S Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 34 ,QLWLDO &KHFNV It is su gges ted that a minimu m confi gur ation is be c arrie d out by t he ins tallat ion enginee r to ensu re that t he syst em is worki ng and disp laying ac curate a nd rele- vant d ata .
/DQJXDJH8SGDWH Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 35 /DQJXDJH8S GDWH After a co mple te inst alla tio n (Eng lish v ersi on) it is po ssib le to u pda te the CCS syste m with diff erent la nguages.
/DQJXDJH8SGDWH Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 36 Note: Germa n and Span ish In tro ap plica tion will show d irec tly th e read me file and th e fold er wi th setu p file s belo ngi ng to t he alre ady c hosen langu age.
*HQHUDO Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 37 *HQH UDO The CCS Inf ormation Di splay sy stem can ha ndle the pr esentat ion of mess ages on both p hysic al Di splay Units and Sc reen D ispl ay Un its.
*HQHUD O Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 38 'LVSOD8QLW'ULYHUV The CCS is shipp ed with the following dr ivers t o support the sta ndard Inf orma- tion D isp lay Un its th at ca n be d eliv ere d with the sy stem .
*HQHUDO Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 39 Design The disp lay is i ntended fo r indoor use, an d can be wal l mounted o r suspende d from a ce iling.
,QVWDOOLQJD 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 40 ,QVW DOOLQJD'LVSOD 8QLW When c onne cting Infor matio n Dis play u nits, rememb er tha t only Info rmat ion Display s which us e the same d river c an be conne cted onto a single link.
,QVWDOOLQJD 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 41 25 way D Type Conn ector Connect t he sleev e pin of t he 3.5mm plug to the cabl e shield . Connect the othe r end of t he shiel d to PIN 7 of the DB25 conn ector.
,QVWDOOLQJD 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 42 &RQQHFWLQ J0X OWLSOH8QLWV When mo re than one unit is be ing use d the conne ction s must be rep eated in mul - ti dro p mode i.
'LVSOD 8QLW&RQQHFWLRQ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 43 'LVSOD 8QLW&RQQHFWLRQ Befor e any me ssage s can b e sent t o a Disp lay U nit, t he Dis play U nit mu st be co r- rectly conn ected to the syst em.
'LVSOD 8QLW&RQQHFWLRQ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 44 0DQDJHPHQW)XQFWLRQV The four contro l buttons situate d at the bottom rig ht of t he page prov ide acces s to Test , New, Edit and Del ete funct ion.
$ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 45 $ GGLQJD1HZ 'LVSOD 8QLW The para meters needed to set up a Display Unit are ent ered via the Add a N ew Display Unit Dialo g.
$ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 46 'LVSOD8QLW7 SH The D ispla y Uni t typ e re fers to the a ctual typ e of un it th at is to be c onnec ted .
$ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 47 %DXG5DWH If addi ng a ph ysica l Disp lay Un it you mu st set th e Bau d Rate for the tr ansfe r be- tween the PC a nd the n ew unit.
$ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 48 7 HVWLQJ&RQQHFW LRQV The Test butto n allows you to test the con nection be tween the CCS a nd a Display Unit.
$ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 49 '/6LQJOH&ROR XU,QIRUPDWLRQ'LVSOD The DL20 is a si ngle-li ne, single -sided di splay with 20 alp hanumeri c charact ers, using r ed ligh t emitti ng diod es.
$ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 50 '/0XOWLFRORXU,QIRUPDWLRQ'LVSOD The DL20 is a si ngle-li ne, single-s ided disp lay with 20 al phanumeric c haracter s, using l ight emit ting diod es.
$ GGLQJD1HZ 'LVSOD 8QLW Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 51 '%6LQJOH& RORXU, QIRUPDWLR Q'LVSOD The DB320 Sin gle colour is a sing le-side d display with 3 line s.
$ GGLQJD1HZ 'LVSOD 8QLW Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 52 '%0XOWLFRO RXU ,QIRUPDWLRQ'LVSOD The DB320 Mult icolour is a si ngle-si ded displ ay with 3 l ines.
7 URXEOH6KRRWLQJ7LSV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 53 7 URXEOH6KRRWLQJ7LS V 9[' 9 LUWXDO 'HYLFH&a.
7 URXEOH6KRRWLQJ7 LSV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 54 'HIDXOW3ULQWHUDQ G5HSRUWV Crysta l Reports Run Time require s a DEFAULT PRINTER to be configured on the PC.
7 URXEOH6KRRWLQJ7LSV Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 55 0LVVLQ J$ &'4 XHX HVRU $ JH QW* URX S V Often, .
7 URXEOH6KRRWLQJ7 LSV Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 56 1R'DW DLQ5HSRUW V The CCS ca nnot dist inguish b etween ti me format s as a.m. and p.m. Th e CCS does not know the dif ference between ti me after mi dnight and a fternoon .
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,QV WDOOD WLRQ $ S SHQG L[ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 58 &RQQHFWLRQEHWZ HHQ3&DQG'LVSOD 8QLW Note:.
,QVWDOODWLRQ$SSHQG L[ Busines sPhone Ca ll Ce ntre Sup erviso r - Stan dard Install ation Gu ide EN/LZT BS 102 063/S R2B 59 6HWWLQJV,Q %XVLQHVV3KRQH([FKDQJHIRU&DOO &HQWUH.
,QV WDOOD WLRQ $ S SHQG L[ Busine ssPhone Call C entre S upervis or - Sta ndard Instal lati on Gu ide EN/LZT BS 102 063/S R2B 60 Connect ion betwee n the Busines sPhone exchang e’s V.24 port (CMU or AUX unit) and PC COM por t. Use max. 1 5 m, then use a line drive r.
© Ericsson Austria 03/2000 EN/LZTBS 102 063/S R2C Communicat ion is our bus iness Ericsson’s 100,000 employees are active in more than 130 countries. Their combined expertise in fixed and mobile phones and infocom systems makes Ericsson a world leading suppli er in tele- communications.
Ein wichtiger Punkt beim Kauf des Geräts Ericsson BusinessPhone (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Ericsson BusinessPhone noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Ericsson BusinessPhone - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Ericsson BusinessPhone reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Ericsson BusinessPhone erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Ericsson BusinessPhone besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Ericsson BusinessPhone verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Ericsson BusinessPhone. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Ericsson BusinessPhone gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
