Benutzeranleitung / Produktwartung Net350 des Produzenten Pelco
Zur Seite of 92
® PelcoNet ™ NET350 Multimedia T ransmission V ia Network INSTALLATION/OPERATION C2907M-D (4/05).
2 C2907M-D (4/05) Contents Important Safeguards and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Regulatory Notices . . . .
C2907M-D (4/05) 3 Using the Audio Transmission Feature of a Live Video Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Web Browser Control Pages . . . . . . . . . . . . . . . . .
4 C2907M-D (4/05) List of Illustrations 1 Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2 Rear Panel Components . . .
C2907M-D (4/05) 5 60 Using PelcoNet to Receive Data and Video Between 9700 Nodes (9760 Shown) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 61 Manager Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 C2907M-D (4/05) List of T ables A Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 B Terminal Command Reference .
C2907M-D (4/05) 7 Important Safeguards and W arnings Observe the following warnings before installing and using this product. 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water .
8 C2907M-D (4/05) What Is the PelcoNet NET350 T ransmission System? The PelcoNet ™ NET350 transmission system is technology that lets you view video in real time across a LAN (local area network) and even W ANs (wide area networks).
C2907M-D (4/05) 9 Instructions for the Network Administrator The PelcoNet NET350 transmission system allows live video transmission to be viewed over TCP/IP-based networks. This section is intended to help the network administrator know what is involved with installing this product and how it will affect the network.
10 C2907M-D (4/05) Overview NOTE: This manual refers to the PelcoNet NET350 transmission system unit when discussing features, functions, or specifications that apply to both transmitter and receiver models. “Receiver ,” as used in this manual, refers to a PelcoNet NET350 transmission system receiver unless otherwise noted.
C2907M-D (4/05) 11 FRONT PANEL COMPONENTS The PelcoNet NET350 transmission system uses a compact design. For that reason connectors are placed on both the front and rear panels.
12 C2907M-D (4/05) T ypical Applications There are two ways to make a high performance multimedia transmission system for computer networks: • One way is to use just the transmitter and connect it through the computer network to a PC with a web browser at the receiving end.
C2907M-D (4/05) 13 Figure 4. LAN Box-T o-Box Connection (T ransmitter , Receiver , Fixed Camera) Video Out 75 Audio I/O Power Video In 75 Audio I/O Power TRANSMITTER RECEIVER HUB CAMERA AUDIO (PREAMP).
14 C2907M-D (4/05) Figure 5. LAN Box-T o-Box Connection (T ransmitter , Receiver , Spectra) Video Out 75 Audio I/O Power Video In 75 Audio I/O Power TRANSMITTER RECEIVER HUB SPECTRA AUDIO (PREAMP) LIN.
C2907M-D (4/05) 15 Figure 6. LAN Box-T o-Box Connection (T ransmitter , Receiver , Spectra, Genex) Video In 75 Audio I/O Power TRANSMITTER HUB SPECTRA DATA VIDEO GENEX Video Out 75 Audio I/O Power REC.
16 C2907M-D (4/05) Figure 7. LAN Browser -T o-Box Connection (T ransmitter , Browser , Fixed Camera) Figure 8. LAN Browser -T o-Box Connection (T ransmitter , Browser , Spectra) Video In 75 Audio I/O .
C2907M-D (4/05) 17 Figure 9. LAN Browser -T o-Box Connection (T ransmitter , Browser , Spectra, Genex) Video In 75 Audio I/O Power TRANSMITTER HUB SPECTRA DATA VIDEO GENEX Video Out 75 Audio I/O Power.
18 C2907M-D (4/05) Figure 10. W AN Box-T o-Box Connection (T ransmitter , Receiver , Fixed Camera) Video Out 75 Audio I/O Power Video In 75 Audio I/O Power TRANSMITTER RECEIVER CAMERA AUDIO (PREAMP) L.
C2907M-D (4/05) 19 Figure 11. W AN Box-T o-Box Connection (T ransmitter , Receiver , Spectra) CLOVIS SERVER HUB ROUTER 1 OR MORE PCs NEW YORK SERVER HUB ROUTER 1 OR MORE PCs ••••••••.
20 C2907M-D (4/05) Figure 12. W AN Box-T o-Box Connection (T ransmitter , Receiver , Spectra, Genex) Video In 75 Audio I/O Power TRANSMITTER SPECTRA DATA VIDEO GENEX Video Out 75 Audio I/O Power RECEI.
C2907M-D (4/05) 21 Figure 13. W AN Browser-T o-Box Connection (T ransmitter , Browser , Fixed Camera) Figure 14. W AN Browser-T o-Box Connection (T ransmitter , Browser , Spectra) CLOVIS SERVER HUB RO.
22 C2907M-D (4/05) Figure 15. W AN Browser-T o-Box Connection (T ransmitter , Browser , Spectra, Genex) Figure 16. Connection with Pelco Keyboard Control Through a PC (Example Shown with Spectra and G.
C2907M-D (4/05) 23 Hardware Installation Refer to Appendix A for examples of how to connect equipment. MOUNTING THE NET350 TO THE W ALL Figure 17. Securing NET350 to W all Mount Bracket If desired, the NET350 can be mounted to a wall using the supplied wall mount bracket.
24 C2907M-D (4/05) CONNECTING DATA T ERMINALS The bidirectional data interface ports can be used as control ports for equipment connected to the NET350 (for example, a dome camera with motorized lens). • The COM1: RS232/422/485 port supports RS-232, RS-422, and RS-485 transmission protocols.
C2907M-D (4/05) 25 CONNECTING AN ALARM The NET350 has an alarm input that lets you connect an external signaling device, such as a door contact or motion detector .
26 C2907M-D (4/05) CONNECTING A RELAY The NET350 has a relay for switching an external device (for example, a light or siren). The relay can be operated from a control page during an active connection or automatically to coincide with certain events. Settings for the relay must be configured (refer to the Configuration section).
C2907M-D (4/05) 27 Configuration BOX-TO-BOX CONNECTION The following explains a box-to-box connection. 1. First, transmitter and receiver need to be configured appropriately . If the units are supposed to be operated in different subnets, a gateway IP address must be configured.
28 C2907M-D (4/05) GETTING STARTED NOTES: • NET -Manager is a program that can make it easier to manage PelcoNet units in local networks. The program and manual (C2901M) are on the resource CD that comes with your PelcoNet unit. Refer to the manual for instructions.
C2907M-D (4/05) 29 Figure 22. PelcoNet NET350 Menu T ree HOME VIDEO 1 VIDEO 2 SERVER PUSH CONTROL SETUP MEDIA REPLAY GENEX MUX WITH LIVE VIDEO 1 GENEX MUX WITH LIVE VIDEO 2 GENEX MUX WITH MJPEG SERVER.
30 C2907M-D (4/05) SETUP PAGE Figure 23. PelcoNet NET350 Setup Page NOTE: The Set button within a box on a configuration page applies to all the fields within that box. Y ou can change all the fields in a box and then click Set once and all the changes within that box will be saved.
C2907M-D (4/05) 31 CONFIGURATION PAGE FOR GENERAL SETTINGS The unit identification, password, date and time, time server , version information, and software update settings make up the General Settings configuration page. All units have a real-time clock set during manufacture.
32 C2907M-D (4/05) Configuration Item Default Setting Description Unit name None (For future development.) The Unit name identifies the device; for example, in the event of an alarm, this name would be displayed in the video image, depending on the configuration.
C2907M-D (4/05) 33 CONFIGURATION PAGE FOR MPEG-4 VIDEO SETTINGS MPEG-4 encoder and live page settings make up the configuration page for MPEG-4 video settings.
34 C2907M-D (4/05) Configuration Item Default Setting Description Camera Camera 1 Enter a camera name. Camera name stamping Off Use the pull-down menu to select a screen option (T op or Bottom) where the camera name will be displayed.
C2907M-D (4/05) 35 CONFIGURATION PAGE FOR VIDEO DECODER SETTINGS (RECEIVER ONLY) Just two fields — video monitor name and video output standard — make up the configuration page for video decoder settings. The following table describes configuration items.
36 C2907M-D (4/05) CONFIGURATION PAGE FOR AUDIO SETTINGS Figure 27. Configuration Page for Audio Settings Configuration Item Default Setting Description Enable audio encoder Off Use the pull-down menu to turn on/off audio.
C2907M-D (4/05) 37 CONFIGURATION PAGE FOR ALARM SETTINGS The PelcoNet NET350 transmission system is not only a multimedia gateway but also a security device and, therefore, has many features related to security applications. The configuration page for alarm settings lets you configure your unit for surveillance applications.
38 C2907M-D (4/05) Figure 30. Motion Detection Grid Screen.
C2907M-D (4/05) 39 The set of alarm features is explained below . Configuration Item Default Setting Description Video motion alarm N/A The system has a video motion detection feature.
40 C2907M-D (4/05) Connect on alarm Off The alarm functions would have little effect without automatically triggering corresponding actions. Select On for automatic connection to the video receiver’ s IP address. The idea is to provide a remote monitoring station with live video in case of an alarm.
C2907M-D (4/05) 41 CONFIGURATION PAGE FOR RELAY SETTINGS Y ou can use the configuration page for relay settings to specify parameters such as normally open or normally closed switching and bistable and monostable operation of the output.
42 C2907M-D (4/05) CONFIGURATION PAGE FOR COM 1 INTERFACE SETTINGS Y ou can use this configuration page to set the parameters of the COM 1 RS-232/422/485 serial interface port.
C2907M-D (4/05) 43 CONFIGURATION PAGE FOR COM 2 INTERFACE SETTINGS Y ou can use this configuration page to set the parameters of the COM2 RS-232 serial interface port.
44 C2907M-D (4/05) CONFIGURATION PAGE FOR LOCAL COM INTERFACE – KEYBOARD Y ou can use this configuration page to set the parameters for a local Com port so you can connect a Pelco keyboard to your computer . This lets you control a device through the keyboard; for example, a camera can be controlled from the browser with the Pelco keyboard.
C2907M-D (4/05) 45 CONFIGURATION PAGE FOR NETWORK SETTINGS Network and routing information make up the configuration page for network settings. These settings are used to integrate the NET350 into an existing network. The table that follows describes the configuration items.
46 C2907M-D (4/05) CONFIGURATION PAGES FOR MEDIA RECORDING T ime, alarm, and recording properties information make up these configuration pages. Use these pages to set up local recording onto the NET350 (using the CompactFlash interface). These settings let you configure your unit for different recording situations.
C2907M-D (4/05) 47 Figure 36. Partition Settings Page Configuration Page for T ime Recording Figure 37. Configuration Page for T ime Recording Settings.
48 C2907M-D (4/05) This page lets you set the times to record during a seven day period. Click the T ime recording tab to access this page. Configuration Page for Alarm Recording Figure 38. Configuration Page for Alarm Recording Settings This page lets you designate when particular alarms will be active for recording.
C2907M-D (4/05) 49 Configuration Page for Properties Figure 39. Configuration Page for Properties Settings This page lets you see and modify current settings for the partitions. Y ou can change alarm recording options here. Also, it shows information about partition size and remaining recording time.
50 C2907M-D (4/05) CONFIGURATION USING A T ERMINAL PROGRAM Using a terminal program (for example, the Windows application HyperT erminal) on a computer connected to the COM2: RS232 socket on the NET350’ s rear panel provides limited configuration and control capabilities.
C2907M-D (4/05) 51 T YPICAL SESSION The terminal program main menu appears in the terminal window as shown below . ’v’ video ’i’ IP ’r’ RCP+ ’?’ this menu ’q’ exit/logout NOTE: Y ou cannot use backspace during a terminal sessionif you mistype a character , end your entry by pressing Enter and try again.
52 C2907M-D (4/05) T ERMINAL PROGRAM T RANSMITTER MENU STRUCTURE The following describes the terminal program transmitter menu structure. The menu items and commands are enclosed in single quotation marks. Do not enter the quotation marks. Information and current settings are displayed to the right of the commands.
C2907M-D (4/05) 53 r – RCP+ Menu ’e’ select video encoder number: 1 ’c’ display connection list ’1’ connect to alarm IP: 172.16.0.99 ’2’ disconnect all connections ’3’ G.
54 C2907M-D (4/05) COMMAND REFERENCE The following table gives an overview of the available commands. T able B. T erminal Command Reference Cmd Description ? This command redisplays (refreshes) the current menu. > This command turns encoding of video back on.
C2907M-D (4/05) 55 Operation LIVE V IDEO AND SERVER PUSH VIDEO PAGES The live video pages show a real-time picture of a camera view with update rates and image quality similar to a box-to-box configuration. It can be configured for bandwidth use and for various image quality settings.
56 C2907M-D (4/05) • When your computer display is not set for 16- or 32-bit color To change: right click the desktop, and then click Properties , the Settings tab, and select High Color [16 bit] or T rue Color [32 bit] . For NT , select 65536 Colors .
C2907M-D (4/05) 57 USING THE AUDIO T RANSMISSION FEATURE OF A LIVE VIDEO PAGE To transmit audio via microphone from your PC to the NET350T , do the following: 1. Connect a microphone that is compatible with your PC to your PC’ s “mic” input. 2. Connect a speaker to the NET350T’ s Audio I/O port.
58 C2907M-D (4/05) MATRIX LIVE VIDEO/SERVER PUSH PAGE CONTENTS Figure 43. Matrix Control Page (Live Video Page Shown) The Matrix Control pages contain the following: • Live video indicators (live vi.
C2907M-D (4/05) 59 • Presets: To program a preset from the Matrix browser page: set the image using the arrow keys, click SET , enter a preset number , and then click PRST . T o activate a preset, enter the preset number (1-66) and then click PRST .
60 C2907M-D (4/05) The following are arrayed down the right side of the page: • Radio buttons for 16 cameras • Iris open and close buttons • Focus far and near buttons • Zoom out and in button.
C2907M-D (4/05) 61 The following are arrayed under “Pan/ T ilt”: • Eight direction arrow buttons • Home button in the center to return the camera to its home position (preset 1) The following .
62 C2907M-D (4/05) The Esprit page contains the following at the top of the page: • Live video indicators (live video page only) The following are arrayed down the right side under “Lens”: • I.
C2907M-D (4/05) 63 KEYBOARD LIVE VIDEO/SERVER PUSH PAGE CONTENTS Figure 47. Keyboard Control Page (Live Video Page Shown) The Keyboard page lets you control a camera through a Pelco keyboard rather than through a PC’ s keyboard. The Keyboard page contains live video indicators (live video page only) at the top of the page.
64 C2907M-D (4/05) RECORDING A SNAPSHOT FROM VIDEO Y ou can record a snapshot from the Video 1 or 2 pages or from the live video and Server Push, Matrix, Genex, Spectra, and Esprit control pages. The file is recorded on the PC on which you are viewing the picture.
C2907M-D (4/05) 65 VIEWING THE V IDEO DISPLAY The video file is identified by date and time. View the video display using the MPEGV iewer program included on the PelcoNet Resource CD.
66 C2907M-D (4/05) MEDIA PLAYBACK SCREEN Use this screen to view files recorded onto the unit’ s CompactFlash card, to record a snapshot, or to back up the recorded file onto your computer’ s hard drive. Figure 49. Media Playback Screen VIEWING A FILE To view a file: 1.
C2907M-D (4/05) 67 These buttons move the display backward and forward while the display is paused. This button pauses the playback. BACKING UP A FILE ONTO A COMPUTER Y ou can also save video recordings that are on the NET350 directly to your computer’ s hard drive as backup.
68 C2907M-D (4/05) Software Upload Units have flash EPROMs for software upgrades in the field. These upgrades can be done directly from the web browser . T o do so: 1. Obtain the latest PelcoNet NET350 transmission system software from Pelco (http://www .
C2907M-D (4/05) 69 T roubleshooting If the following instructions fail to solve your problem, contact Pelco T echnical Support at 1-800-289-9100 for help. Y ou should have the serial number from the bottom of the unit and the firmware version ready in case they are needed.
70 C2907M-D (4/05) T ROUBLESHOOTING CONNECTION PROBLEMS If you fail to connect to a system from a NET350 receiver , check the following to pinpoint the problem: • Do not connect two units of the same type (for example, receiver to receiver).
C2907M-D (4/05) 71 Specifications NETWORK PROTOCOL AND ST ANDARDS COMP A TIBILITY Network Protocols RTP , RTCP , UDP , TCP , IP , HTTP , SNMP , IGMP , ICMP , ARP Video Coding MPEG-4 (MJPEG in Server Push only) Video Frame Rate Up to 30 images/second INTERFACE Video Input or Output 1, BNC, P AL/NTSC, 75 ohms, 1 Vp-p Audio Input/Output 3.
72 C2907M-D (4/05) Glossary 10BASE-T IEEE 802.3 specification for 10 Mbs Ethernet ARP Address Resolution Protocol Baud Rate Data transmission rate bps Bits per second, the actual data rate Cat5 Cable.
C2907M-D (4/05) 73 Mbps Megabits per second; the actual data rate MPEG-4 Used for transmission of audiovisual data with very low transfer rates (for example, via Internet); further development of MPEG-2 (enhanced video compression standard) NA T Network Address T ranslator .
74 C2907M-D (4/05) Appendix A — Connecting PelcoNet to V arious Components Some of the connection examples that follow require a DB9 cable. Refer to the following figure when one is needed.
C2907M-D (4/05) 75 CONNECTING PELCONET TO V ARIOUS COMPONENTS WITH ASSORTED KEYBOARDS CONNECTION SCENARIO 1 – USING A KBD300A IN DIRECT MODE Refer to Figure 51 and the instructions that follow . Figure 51. KBD300A (Direct Mode) Connected to a Receiver or Spectra Dome System 1.
76 C2907M-D (4/05) CONNECTION SCENARIO 2 – USING A KBD4000 FOR MULTIPLEXER CONTROL Refer to Figure 52 and the instructions that follow . NOTE: If you set all your cameras to Standard Coaxitron for better control on the browser , you will lose most of the KBD4000 keyboard control functions.
C2907M-D (4/05) 77 CONNECTION SCENARIO 3 – USING A CM9760-KBD Refer to Figure 53 and the instructions that follow . Figure 53. CM9760-KBD Connected to a CM9700-CC1 Controller 1. Connect a DB9 cable to the COM1 port on the back of the NET350 receiver .
78 C2907M-D (4/05) 9. Connect one of the three monitor outputs on the rear of the controller to the transmitter . CONNECTING A LOCAL KEYBOARD TO A PC Refer to Figure 54. This configuration lets an operator control a camera or other external device through a Pelco keyboard attached to a local PC.
C2907M-D (4/05) 79 3. Create a cable using the diagram in Figure 50. 4. Attach the cable’ s DB9 connector end to PelcoNet’ s COM1 port. Connect the cable’ s RJ-45 connector end to COM out on the back of the multiplexer . 5. Connect the MAIN video output from the multiplexer to the NET350 transmitter .
80 C2907M-D (4/05) CONNECTING PELCONET TO A CM6700 ASCII PORT Refer to Figure 57. This configuration lets an operator view and control cameras from a PC using a web browser .
C2907M-D (4/05) 81 CONNECTING PELCONET TO A CM9760-DT FOR REMOTE BROWSER CONTROL Refer to Figure 58. This configuration lets an operator view and control cameras on a PC using a web browser . (The operator’ s PC is not shown on the diagram.) Figure 58.
82 C2907M-D (4/05) CONNECTING PELCONET TO CM9700 FOR REMOTE COMMUNICATION Refer to Figure 50 and Figure 59 and Figure 60. These configurations let an operator remotely view and control cameras connected to the CM9700.
C2907M-D (4/05) 83 Figure 60. Using PelcoNet to Receive Data and Video Between 9700 Nodes (9760 Shown) Vi deo Out 75 Audio I/O Power CAM INPUT TIE LINE CM9505UPS CM9760-KBD ETHERNET CONNECTION TO NETW.
84 C2907M-D (4/05) CONNECTING A PELCONET T RANSMITTER TO THE CM6800 ASCII PORT Refer to the transmitter portion of Figure 63. This configuration lets an operator view and control cameras with a PC using a web browser . (The operator’ s PC is not shown on the diagram.
C2907M-D (4/05) 85 CONNECTING PELCONET TO A CM6800 AND KBD200A FOR REMOTE CONTROL Refer to Figure 63. This configuration lets an operator view and control cameras with a remote KBD200A keyboard. All settings are done in the CM6800 manager program or through a CM6800 menu.
86 C2907M-D (4/05) Appendix B — Frequently Asked Questions (F AQs) 1. What Pelco devices can I control from my computer with PelcoNet? PelcoNet can control the following from Internet Explorer: • .
C2907M-D (4/05) 87 10. Can I control the Genex multiplexer server? Not at this time. 11. Can I use DHCP (dynamically assigned IP address) with PelcoNet? No. 12. What type of compression does PelcoNet NET350 use? PelcoNet uses the MPEG-4 industry standard for video teleconferencing over the Internet.
88 C2907M-D (4/05) Index A Alarm indicator 39 Alarm input 25, 39 Alarm recording on 50 Alarm recording scheduler 48 Alarm recording tab 46 Alarm recording time 50 Audio settings configuration page 35 .
C2907M-D (4/05) 89 Multicast streaming 45 Multicast video port encoder 1/2 46 Multicasting protocols 10 N Name of encoder 34 NET-Manager 28 Network administrator instructions 9 Network settings config.
.
PRODUCT WARRANTY AND RETURN INFORMA TION WARRANTY Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below: • Five years on FT/FR8000 Series fiber optic products.
W orldwide Headquarters 3500 Pelco W ay Clovis, California 93612 USA USA & Canada T el: 800/289-9100 Fax: 800/289-9150 International T el: 1-559/292-1981 Fax: 1-559/348-1120 www .
Ein wichtiger Punkt beim Kauf des Geräts Pelco Net350 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Pelco Net350 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Pelco Net350 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Pelco Net350 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Pelco Net350 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Pelco Net350 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Pelco Net350 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Pelco Net350. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Pelco Net350 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
